Volunteer Retail Assistant

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

As a Till & Customer Service Volunteer at our Penarth shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Penarth shop seeks to celebrate the town’s diversity in the way our team thoughtfully curates the mixture of preloved items its occupants have generously donated.

We offer high street to designer names, tea sets to linens, vinyl to hatpins, toys and books for all ages and plenty in between. 

Vikki, Nicola, Christine and our team of superstar volunteers will do their best to help you find just the thing and the chance to buy a winning lottery ticket, too.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

Considerations:

Age requirement: 16+

Location: 1a Stanwell Road, Penarth CF64 2AB.

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM/PM, Tuesday AM/PM, Saturday AM/PM, Sunday AM/PM but we urgently need volunteers for a Saturday (anytime)

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.

The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.