Advisor Volunteer (Multiple Roles Available)

About SOS!SEN
SOS!SEN is an independent UK charity dedicated to helping families secure the right educational support for children and young people with SEND. Our team of over 70 volunteers with firsthand experience provides legally-based advice and practical guidance to confidently navigate the SEND system. We support parents, carers, and young people through every phase of their journey. With a 95% success rate at Tribunal and 1,400 helpline calls answered yearly, we empower all children to reach their full potential through the provisions they deserve. We also raise awareness of SEND challenges through training, campaigning, and lobbying, ensuring that legal duties to children are fulfilled.

We’re Looking for Advisor Volunteers
Locations Available:

• Canterbury, Kent: 4 roles available
• Maidstone, Kent: 2 roles available
• Bristol, Bristol City: 2 roles available
• Hatfield, Hertfordshire: 1 role available
• Birmingham, West Midlands: 2 roles available
• Westminster, London: 2 roles available

Time Commitment: 2-3 hours per month (term time only)
Start Date: February 2025 (flexible)

Join us as an Advisor Volunteer to provide empathetic and knowledgeable support to families and individuals seeking assistance with SEND (Special Educational Needs and Disabilities) issues. These rewarding opportunities will make a real difference in the lives of families by strengthening our community and expanding our support.

Key Responsibilities:

• Advise families on navigating the SEND system using the law as the underpinning guidance.
• Demonstrate a solid understanding of SEND law and how to apply it.
• Process and manage large quantities of information efficiently.
• Build trusting relationships with visitors and provide clear guidance on next steps.
• Maintain accurate records in the charity database.
• Actively participate in a WhatsApp community for key information sharing.

Skills and Qualifications:
Essential:

• Empathetic, helpful, and kind demeanour.
• Ability to build relationships and listen actively.
• Strong problem-solving skills.
• Proficient with web-based systems.
• Solid knowledge of CAFA 2014, SEND Code of Practice 2015, and relevant educational law.

Desirable:

• Personal experience with the tribunal system.
• SEND Law/IPSEA training is a plus.

Training and Support:

• Initial online training provided.
• Ongoing support through our volunteer knowledge area, with access to webinars, continuing training and development opportunities, and SOS!SEN resources available on our website.
• In-centre shadowing training provided as needed.

What’s in it for you?

• Gain valuable experience in the SEND field.
• Contribute to a meaningful cause and make a tangible difference in the lives of families.
• Develop skills in communication, problem-solving, and technology.
• Be part of our growing SEND community.

Expectations:

• Adhere to our code of conduct and maintain confidentiality.
• Be proactive in finding solutions to problems through personal research and available resources.

Inclusive and Supportive Environment:

At SOS!SEN, we value the diverse backgrounds and experiences of our volunteers. We are committed to creating an inclusive and supportive environment where all volunteers feel respected, valued, and able to meaningfully contribute to our causes.

How to Apply:

To apply, click the "Apply" button to complete the application form. You won’t need to submit a CV or cover letter. When asked about the capacity in which you’d like to volunteer, please select ‘Advisor at an advice centre’ to ensure your application is considered for this role.