Volunteer Digital Inclusion Adviser, Scope Leeds Hub

People who do not go online are twice as likely to be disabled. Do you want to help change this?  

Are you interested in helping people to: 

• learn digital skills?  

• get access to the devices and data they need? 

Would you like to volunteer regularly at our brand-new Leeds Hub and be part of our new community? 

You might like to volunteer as a Digital Inclusion Adviser! 

 

About this role 

You’ll be helping Scope develop a digital inclusion service that we hope to offer in multiple locations in the future. As Leeds is our pilot project, your experience will influence how this new service is designed. 

You’ll support disabled people visiting Scope’s Leeds Hub to: 

• use the computers at the hub to get support and advice 

• learn basic digital skills using the Learn My Way platform, which is website of free online learning for beginners to help them develop digital skills. 

 

You’ll help people get their own internet access by: 

• advising on social internet tariffs (cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits) 

• offering support to help people access free data and devices through the National Digital Inclusion Network, this is an organisation that helps people to access free digital services, training and resources. 

 

Please note, you must be at least 18 years old for this role. 

 

When and where 

You’ll be part of a small team of volunteer advisers based at Scope’s new Leeds Community Hub. The hub opens in October 2024 at 3 Brewery Wharf, Leeds, LS10 1NE. 

This is a part-time volunteering opportunity - we suggest half a day a week. Timing is flexible and can be discussed on an individual basis. 

 

Who we’re looking for 

We welcome people who are passionate about disability equality! 

 

We’re looking for volunteers who: 

• are willing to learn 

• are friendly and patient 

• use the internet for everyday tasks such as emails, online banking, filling in forms and finding information  

• use a variety of devices including laptops, smartphones, tablets and printers 

• are good at explaining things in a simple way 

• have an awareness of online safety, personal data and data protection 

We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for all volunteers.  

 

Skills and experience you can gain 

• Communication skills: explaining technical concepts in an accessible and engaging way 

• Interpersonal skills: building rapport and trust with a diverse range of people 

• Delivering personalised training and support   

• Online safety and protecting your personal data 

• Administration and record keeping 

• Awareness and understanding of safeguarding 

• An awareness of assistive equipment 

• Valuable experience for your CV 

• Experience of a large, national disability charity 

 

What we can offer you 

• Introduction to Scope 

• Digital inclusion training 

• Personal development opportunities 

• Support and regular catchups from a dedicated manager 

• Agreed expenses 

• Adjustments to make the role accessible for you 

• Work experience for your CV 

• A work reference 

• Access to training to support you in the role 

 

Dates 

This is a pilot project. We plan to run the service until the end of February 2025, when we will evaluate its success and decide whether to continue and expand. 

 

Safeguarding 

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment. 

 

Volunteering at Scope 

Scope is a disability equality charity providing practical information, emotional support and campaigning for a fairer society. 

As a volunteer digital inclusion adviser, you’ll make a real difference to the lives of disabled people and their families.