Front Office Assistant

• Assisting the Front Office Manager by responding 1st level queries and requests (phone, email and in-person)
• Providing tours of the Centre to prospective members
• Interacting with members delivering a superb experience such as
  • Providing practical assistance for those with mobility issues, such as getting participants in and out of coats, opening doors and getting people safely seated, as well as being sensitive to mental health issues of some members.
  • Serving tea and coffee, offered freely at the Centre.
•  Assisting the FOM taking bookings & payments for all Classes, Clubs, activities, services, membership fees, etc. on the online system the Centre uses (training will be provided)
• Promoting membership, classes, clubs, activities, special events and services with respective prices and availability to members and visitors
• Processing applications for membership and volunteers as per the Centre’s process.
• Assisting with drop-in activities which take place weekdays from 9 am to 12 noon when needed 
• Assisting in organising room setup requirements for activities, especially classes, meetings and events
• Assisting in various administrative jobs such as
  • Maintaining the professional appearance of the office at all times
  • Ensuring front office filing systems are maintained and up to date
  • Maintaining all notice boards in the Centre
  • Receiving deliveries
  • Class and clubs registers and the login/out ledger and visitors log for all members, visitors and volunteers.
  • Other administrative tasks as reasonably requested

What you need to have?

• Excellent knowledge and understanding of IT systems including MS Office (Word, Excel and PowerPoint).
• Experience of working in a similar role and environment
• Able to demonstrate your ability to provide high quality customer service
• Be an enthusiastic, flexible and adaptable team player.
• Understandings the importance of safeguarding
• Ideally living locally or within easy commute to Centre