Volunteer Donor Relationship Co-ordinator
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Plateful café is a refugee-led charity working with refugees to share cultural dishes from their home countries. They are paid a living wage and provided with tailored training to expand their existing culinary skills, whilst being given the environment to utilise their existing abilities. We operate at markets, catered events, and pop-ups.
Job Description
As a Volunteer Donor Relationship Co-ordinator, you will play a crucial role in forming and maintaining relationships with our donors, ensuring they feel valued and appreciated, whilst forming & implementing a strategy to keep them donating. This role would suit someone who is confident, enthusiastic about building strong connections, and passionate about the welfare of refugees & asylum seekers.
Key responsibilities
- Identify and approach local high net worth individuals/businesses to approach for a regular donation
- Develop a donor relationship strategy aimed at maximising engagement and satisfaction.
- Personally reach out to existing donors to thank them for their contributions (& send seasonal cards/other personalised messages to maintain positive relationships).
- Build relationships by engaging with donors via phone calls and emails to understand their motivations for donating and gather feedback used to improve our efforts.
- Encourage previous donors to continue their support.
- Keep detailed and accurate records of all our donor interactions to ensure we have up-to-date information on our supporters.
- Create and distribute surveys to gain insights into our donors’ needs and expectations.
- Further down the line, host webinars or live Q&A sessions to answer donor questions and provide updates on our work.
Personal qualities
● Strong communication abilities
● Proficiency with google docs/sheets
● Excellent organisational skills
● A confident individual who is comfortable engaging with a diverse range of people
● Pro-active approach and work with minimum supervision
Commitment
Minimum 2 hours per week
Location
The role is remote
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