Reception Volunteer

The Open Age reception team builds the personal relationships that make our visitors feel comfortable and relaxed while we inform them of the activities we offer, help them select and book onto those that suit them best, and assist with the practical, ongoing event support that gives people a great customer experience. This is a frontline customer facing role which would suit a confident, approachable person, with good interpersonal skills and an awareness of the importance of providing great customer service to build positive relationships with our local community.

Reception Volunteer Role

·       Support and strengthen Open Age reception team to provide a high-quality customer service experience to center visitors, members and potential volunteers.

·       Provide relevant, current, information that informs customer choices and helps secure appropriate courses, events and activity bookings.

·       Identify any improvable gaps in Open Age reception customer service and make positive suggestions for improvements to the wider staff reception team.

Reception Volunteer Tasks

·       Greet members and drop-in visitors warmly, courteously and in a way that settles any anxiety or confusion on arrival at reception.

·       Provide information and publications about upcoming activities and events, giving directions to venues and classes where needed.

·       Assist staff in setting up rooms and providing refreshments for members when needed.

·       Answer telephone and email enquiries in a prompt and courteous manner, and follow up members by phone and email to update them on any course changes and developments.