Volunteer Information Advice and Guidance Assistant

Job Description  

Role Title:  

Volunteer Information Advice and Guidance Assistant (x 2) 

Where: 

Nova New Opportunities, 2 Thorpe Close, W10 5XL with travel to other locations within the Royal Borough of Kensington and Chelsea (RBKC). 

When:  

April 2023, minimum commitment of 6 months 

2-5 hours weekly  

Between 10am-2pm  

Monday to Wednesday 

About Nova:   

Based in North Kensington since 1983 and serving its poorest wards & those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.    

Reaching 2,500+ people each year, we believe in improving people’s lives one person at a time, helping committed and motivated individuals to achieve their potential by:   

• Developing knowledge, education and confidence  

• Connecting diverse groups   

• Providing opportunities  

Our work, operates on 2 levels:   

• Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), education, IAG, family programme and volunteering     

• Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action  

Purpose of role:  

Support the Nova Information, Advice and Guidance Programme team respond to the challenges and needs of the community enabling them to thrive.     

Role Description:  

This role will act to assist Advisors delivering support to people helping them improve skills for employment purposes. With the disruption of Covid-19, many households have been thrown into a continuum of health and financial challenges which have in some cases demotivated and reduced self-esteem. In the short-term our aim is to intensively support 30 RBKC individuals rediscover their potential, increase their confidence and assist them in reaching their potential through training, volunteering and longer-term secure meaningful paid employment.   

You will:  

• Enjoy listening and helping others in a non-judgemental manner 

• Be able to work in a team and seek guidance when needed  

• Have a naturally resourceful outlook  

• Have a genuine interest in providing Information, Advice and Guidance  

• Support advisors to successfully deliver robust services according to client needs  

You need to be:  

• DBS Checked  

• Confident in the use of IT  

• Some experience of supporting people 

• Inquisitive  

• Committed   

• Competent  

• Reliable   

• Honest  

• Punctual  

• Patient  

• Fair  

• Open minded  

• Respectful of client information and circumstance 

• Clients may come from various cultural backgrounds and face different challenges. 

• Comfortable following Nova staff directions and working independently  

Further information:  

• Induction and appropriate training will be provided.   

• IAG qualification or experience of community work would be desirable but not essential. 

Main point of contact/supervisor:  

Head of IAG / Head of IAG Development and Strategy   

How to apply: 

Please email your updated CV and brief covering letter (no more than one A4 page) outlining why you would like to join the IAG team.