Accreditation Team Lead

About the Role

Your primary responsibility is to coordinate and manage the team of volunteers who support the accreditation of Nightlines across the country. You will also be responsible for setting standards to which Nightlines are held (the Nightline Quality Standards). 

The objectives of the team are to:

• Ensure Nightlines are accredited in a timely manner

• Ensure the Nightline Quality Standards hold Nightlines to the highest industry standard for helplines

The Accreditation Team is a vital part of the Nightline movement. The support and consistency callers to Nightlines receive across the country relies on the accreditation process. Through it, the quality and reputation of Nightlines are protected. 

The team currently comprises three volunteers who have varied experience across Nightlines and accreditation.

Activities and Responsibilities

• Line manage team volunteers to regularly check in on their progress 

• Lead the monthly team meetings

• Attend Team lead meetings once every three months

• Attend the annual Spring Conference and present a session on Policy

• Attend Away Days (2 per year on a Saturday)

• Attend Regional Conference (on weekends in October/November)

• Maintain the Team’s google drive 

• Review work and documents generated by Policy Advisors

• Provide the strategic oversight for the work of the Policy Team

• Liaise with other parts of the Nightline Association to ensure Nightlines are effectively supported 

Other reasonable duties as required by the Head of Development    

Person Specification

Experience

• Previous experience with a Nightline or a similar organisation​

• Experience maintaining and/or writing policy

• Experience implementing policy in a Nightline or similar organisation

• Working in a professional capacity writing, creating or advising on policy

• Leading and line managing people

Competencies

• Good standard of written English​

• Highly developed organisational skills​     

• Ability to work independently and manage own workload​

• IT Skills sufficient to use Google Docs and Gmail​    

• Ability to communicate via email in an approachable and professional manner

• Ability to critically read and assess work and provide constructive feedback and comments

• IT proficiency and previous experience working collaboratively in a Google Drive environment

• Familiarity with Google Workspace and Slack

• Confidence in presenting to an audience

Knowledge

• Good understanding of the five core principles of Nightline

• Understanding of the process of policy creation    

• An understanding of the different ways in which Nightlines can operate

• Completed education or training in policy