Volunteer Events Host

Main purpose of job: To host our Thursday evening online community support group as part of Mast Cell Actions community support services.

Key tasks include:

·       Host virtual events including a variety of different sessions and community support spaces with professionalism and enthusiasm.

·       Introduce speakers, moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.

·       Manage technical aspects of virtual events, to ensure smooth execution.

·       Take the register and send post event emails using our bespoke event platform

·       Raise safeguarding concerns using internal processes and procedures

·       Maintain confidentiality and follow charity policies and procedures

·       Undertake relevant training

Key Objectives Include:

·       The main purpose of this role is to facilitate and host our Thursday evening Community Support Session from 7-8:30pm

·       Host virtual events in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.

·       Reassure and validate participants' experiences whilst encouraging story-sharing.

·       Manage the technical aspects of virtual events proficiently.

·       Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.

Experience/skills required:

·       Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.

·       Must have personal experience of MCAS either themselves or of supporting someone with MCAS

·       Excellent verbal communication skills, with the ability to engage with diverse audiences and adapt your hosting style to different event formats and audiences.

·       Patience, empathy and compassion. Openness to support people from all backgrounds.

·       Proficiency in virtual event platforms particularly Zoom, with the ability to troubleshoot technical issues quickly and effectively.

·       Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.