Facebook Moderators

Main purpose of job: The Facebook Member Supporters plays a crucial role in creating a safe, supportive, and engaging environment for members of Mast Cell Action’s Adult and Parent/Carer support groups. This volunteer position focuses on ensuring that the group remains a positive and informative space, while upholding group rules, safeguarding members, and representing the charity with empathy and care.

Department: Community Engagement

Weekly Hours: 4+

Position reports to:  Community Engagement Coordinator

Salary: N/A - Voluntary

Key tasks include:

Membership Management: Review and approve or decline group membership requests.

Group Rule Enforcement: Familiarise yourself with group rules and ensure they are upheld. This involves deleting posts or comments that break group rules, providing feedback to members, issuing warnings, suspensions and bans.

Charity Representation: Engage with members regularly by commenting on posts with empathy and support. This may involve referring members to Mast Cell Action resources and events as appropriate.

Post Approval

Safeguarding: Act promptly on posts that may indicate a safeguarding issue, following our internal policies and procedures.

Escalation & Communication of issues your supervisor 

Skills and Experience:

Strong understanding of Facebook group functionality (approving members, moderating posts, managing comments).
Excellent communication and interpersonal skills.
Empathy, patience, and the ability to engage with people experiencing health challenges.
Commitment to upholding group rules and creating a positive, inclusive space.
Awareness of safeguarding principles and willingness to escalate concerns.

Support and Training:

Member Supporters will receive an induction and ongoing support from Mast Cell Action staff.
Access to a WhatsApp group for moderators to communicate, share concerns, and seek advice.
Regular check-ins to provide feedback, celebrate successes, and address any challenges.

Key Objectives: By volunteering as a Facebook Member Supporter, you’ll help create a safe, compassionate, and empowering space for people with MCAS and their families, fostering community and reducing isolation.