Housing First Admin Volunteer

About Crisis

Crisis is the national charity for people experiencing homelessness. We believe everyone should have somewhere safe and warm to call home and are committed to ending homelessness. Every year we work side by side with thousands of people from all sections of our communities to help them rebuild their lives and leave homelessness behind for good.

How you will contribute to ending homelessness

The Housing First team at Crisis Skylight London provides intensive support to 40 clients who are multiply excluded and have experienced a long history of homelessness. You will be supporting the team and its clients with administrative tasks, including recording and analysing accurate data, identifying community services that clients can access, contacting clients to encourage involvement in the service and other general admin tasks.

Time Commitment: Minimum 8 hours per week during office hours, any day(s) Mon-Thurs.

Core tasks

• Identifying community services that coaches can access as part of client support and updating the team’s bank of resources
• Using internal data systems to record, track and communicate accurate client information and activities
• Supporting with document gathering/redaction for service evaluation and ensuring client data is accurate and up to date
• Promoting activities by maintaining effective communication with the team and members and preparing advertising materials
• Contacting members to encourage member involvement in development of the service, e.g., carrying out surveys by phone
• Assisting with printing, filing, photocopying, scanning, shredding and recycling and any other general administration that is required

Who we are looking for

• Good working knowledge of Microsoft Office 365 (Word, Excel, Outlook, SharePoint, PowerPoint and Publisher) and the ability to use the internet
• Excellent organisational skills, reliable and able to prioritise tasks
• Able to work efficiently as part of a team and proactively using own initiative
• Friendly and polite with the confidence to interact with individuals from a diverse range of backgrounds including those with English as a second language
• Patient and non-judgmental approach to supporting clients
• Understands the importance of confidentiality and maintaining boundaries
• Able to commit to the role for a minimum of six months
• A strong desire to help end homelessness 

What you will gain

• Workplace experience in a national organisation
• The opportunity to share existing skills or develop new skills in a welcoming and supportive environment
• A platform for building confidence
• The opportunity to be part of a friendly team who are committed to ending homelessness
• Full induction and training for the role followed by support from a dedicated Volunteer Supervisor
• An understanding of the Housing First approach
• A reference from a reputable organisation

Additional information

• Following a successful interview, references and a Basic DBS check, completion of compulsory e-learning and training are required before commencement of this role
• A Crisis IT account will be issued for this role
• Volunteers must comply with Crisis policies, including health and safety, IT, data protection and code of conduct
• Out of pocket travel and lunch expenses will be reimbursed on production of receipts/statements
• We encourage people from all backgrounds to apply and particularly welcome Black, Asian and Minority Ethnic, LGBTQ+, disabled and male applicants as well as those with lived experience of homelessness as these are currently under-represented groups in our volunteer pool

Application deadline: Sunday 13th October at 2pm

In-person interviews: Wednesday 23rd October