Contact Centre Assessor
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Opportunity: Contact Centre Assessor
Location: Dudley Town Centre office (DY1 1NP)
Closing Date: 22nd July 2024
Are you passionate about helping others and making a difference in your community? Citizens Advice Dudley and Wolverhampton are looking for a number of dedicated volunteer Contact Centre Assessors. This role involves providing an effective and efficient assessment of client’s advice needs, on the telephone, by email and web chat in our Contact Centre.
No experience necessary. Full training given.
Purpose of the Role:
• Assess client enquiries via phone, web chat, and email with good listening and writing skills.
• Identify important details, and record information accurately.
• Signpost clients as needed
Minimum Commitment Required: 2 days a week (Monday, Tuesday, Thursday) for a minimum 9 months’ commitment after training.
About You
You will be:
• Be friendly, empathetic, and have great listening skills
• Able to show attention to detail and ability to handle sensitive client information.
• Patient, calm, understanding, and have a positive attitude.
• Competence in using IT (ability to use the internet, email, word).
• Reliable, and punctual.
• Able to work unsupervised and as part of a team.
In Return, We Offer:
Valuable Experience: Gain practical experience and a sense of fulfilment in volunteering for a trusted charity with over 80 years’ experience.
Training and Support: Comprehensive Interesting training and ongoing support to help you succeed in your role.
Social Connection: Meet like-minded individuals and feel part of our wonderful team.
Personal Fulfilment: Experience the joy of making a difference in someone's life.
Flexible Hours: We understand the nature of volunteering and offer flexible volunteering hours.
Health and Wellbeing: We prioritise the health and wellbeing of our employees and volunteers, recognising that their wellness contributes to theirs and the organisation’s professional success.
Professional Development: We are strong advocates for continuous professional development and encourage employees and volunteers to pursue growth opportunities, should they choose.
Diversity and Inclusion: At our organisation, we strive diligently to foster an environment of diversity and inclusion. We firmly believe in embracing individuals from all walks of life and encourage all to bring their authentic selves to work every day.
As a volunteer we will reimburse your travel expenses (fuel or bus fares, car parking), so volunteering will not cost you anything apart from your time.
What Our Volunteers Say About Citizens Advice Dudley and Wolverhampton:
"I now feel braver when looking at new job opportunities, I can utilise my skills and experience from volunteering in the hubs
- Cost of Living Support Hub Volunteer
“Working on reception is interesting and rewarding. No day is ever the same and it’s great to know I am making a difference”
- Receptionist
Join us in making a meaningful impact on the lives of our community. Apply today to join our team and become a Volunteer Contact Centre Assessor !
Size: 51 - 100
The client requests no contact from agencies or media sales.
