Volunteer Fundraising Assistant

This is an exciting time for the Fundraising Team as we aim to grow income and continue to provide our services to families. We work hard to deliver many income streams. These include community fundraising, corporate fundraising and individual giving.

We are looking for volunteers to join the Fundraising team and help with a variety of administrative duties. You will play an important role in giving supporters the recognition they deserve, and helping to organise fundraising events for those looking to take on a challenge to raise money for Candlelighters!

Key Activities

• Writing thank you letters, emails, and sending certificates.
• Providing administrative support & helping prepare resources, merchandise & equipment for events.
• Responding to supporter enquiries.
• Answering the phone, transferring calls and taking messages.
• Updating supporter database.
• Processing mailings (including mail merge) and dealing with returns.
• Franking letters/parcels & arranging courier companies for large deliveries.
• Assisting the Fundraising and Finance Teams with other activities as required.
• Adhering to Candlelighters’ policies and procedures.

We're looking for volunteers who:

• Strong administrative skills
• Strong IT skills, including the ability to use Microsoft Office and databases
• Experience of communicating in a professional capacity via telephone, email and in person.
• Able to demonstrate the Candlelighters values on a daily basis

This role is subject to a basic criminal record check, which is processed through the Disclosure and Barring Service (DBS).

Candlelighters is committed to creating an inclusive environment where everyone feels valued and empowered. We are actively building diverse teams and welcome applications from people of all ages, genders, and backgrounds.