Community Liaison Manager (Volunteer)

The Community Liaison Officer plays a crucial role in responding to enquiries from our key stakeholders, such as individual and corporate donors, community fundraisers, volunteers and guests. By providing compassionate customer service, they help to raise awareness of the mission of the food bank, drive donations and support those in need. 

Hours: ~3 hours a week: to be done around your own schedule and chosen hours. Includes a fortnightly 1-hour team Zoom meeting.

Location: Remote

About Bounds Green Food Bank: 

Open since June 2020, we serve over 1,500 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in a crisis situation where they need assistance to feed themselves and their families.

Job description:

• Answering all social media messages and emails from the community, guests, donors, businesses and volunteers with enthusiasm and compassion.

• Providing a positive experience for our potential guests by helping them to understand the processes at the food bank or how they can access other support if they live outside our remit.

• Responding to messages and emails in a timely, efficient and professional manner.

• Problem-solving – taking ownership of each query, liaising with coordinators from other teams when suitable to ensure these are resolved.

• Supporting fellow members of the Communications Team.

Person specification:

• Experience in a customer service role.

• Excellent written communication skills.

• An understanding of the challenges that food bank users face, from food and fuel poverty to feelings of shame and embarrassment.

• An understanding of GDPR, customer confidentiality and handling sensitive information.

• A passion for supporting the community and social equality.

Benefits:

• Flexible hours - fit around your own schedule!

• Work from the comfort of your own home

• Give back to the community - one of the NHS’ 5 Ways to Wellbeing!

• Gain access to free workshops for volunteers and upskill on a range of topics (conflict resolution, mental health first aid, arts and crafts, and more)

• Join free social events for volunteers (such as picnics, walks, games nights and celebration events)

• Gain a sense of community and meet the huge team of volunteers