Front of House Volunteer

Our volunteers get involved in every aspect of running our grade I listed property and small museum. They are responsible for helping to run the Box Office and gift shop, leading tours of the House, and are assisting with carrying out special events.

Essential duties and responsibilities

• Opening and closing the house
• Welcoming visitors to the house and checking their tickets
• Lead guided tours
• Answer questions from visitors
• Supervision of the box office/shop areas
• Encouraging and collecting visitor feedback.

Requirements

• Strong verbal communication skills, including a high standard of spoken English, are crucial
• Dependable and punctual
• Be willing to take initiative and work independently
• An outgoing/confident personality is helpful
• An interest in Benjamin Franklin or a relevant subject such as History, Politics or Science is important

Training and Supervision

You will be taken through an induction process upon starting, which will include health and safety procedures, with opportunities for the shadowing of current volunteers to aid your training.

Time Commitment

We require volunteers to commit to at least three months, working at least one Friday, Saturday or Sunday every month.

Hours are 10:30am-4pm with a 1-hour break for lunch. Flexibility can be discussed.

What benefits can I expect to gain?

Our volunteers gain experience and insight in the day-to-day running of a small historic house, with a focus on front-of-house duties such as visitor engagement, tour guiding and box office.

Dress Code

Smart-casual. You will be provided with a Benjamin Franklin House volunteer badge upon starting each shift.