Volunteer roles in west midlands

No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

We are seeking Event Physiotherapists to respond to and manage emergency calls/incidents whilst attending events. At all times provide specialist, clinical, social and holistic care to undertake clinical assessment and interventions those individuals in the pre-hospital environment, which may include stadia, concerts, motorsports, road races etc. This may encompass working on both ambulances / FRV’s and within treatment units as required.

Successful candidates will be registered Physiotherapists with the HCPC.

The closing date for this role is: 31/12/2026

Exam Star – Southwark, London

We are looking for a volunteer tutor to support Shalom, a Year 11 student preparing for his GCSE Maths (Edexcel) and Science (AQA Chemistry and Physics) exams in summer 2026.

Shalom is polite, hardworking and keen to learn. He uses Sparx Maths and other revision materials but needs help building confidence and working through questions step by step.

Tutoring is one hour a week, on Sunday (any time) or Monday after 4:00 PM, via Zoom, Microsoft Teams or Google Meet.

Exam Star Learner, based in Southwark, provides affordable one-to-one tutoring to help children and young people aged 5 to 18 achieve their potential.

If you’re patient, encouraging and passionate about education, we’d love to hear from you. Join us today and help Shalom gain the skills and confidence he needs to succeed in Maths and Science.

Nearly 400,000 women experience pregnancy and maternity discrimination at work each year, with just 1% filling a complaint with the Employment Tribunal. For those that do, the process can be extremely stressful and intimidating, as they face a battle against organisations who often have the resources to afford the very best solicitors. We’ve heard from many women and parents who have shared the impact Tribunal claims have had on their mental health, with the process leaving them feeling burdened, alone and frightened.

We are looking for volunteers who have been through the Employment Tribunal process before, and would like to use that experience to support others during their claims. 

Our Tribunal Mentors give around 1-2 hours a week of their time to offer peer support to their mentees for 12 weeks.  They offer a listening ear through regular calls, and kind, empathetic support to help build the confidence to face an Employment Tribunal claim. Tribunal Mentors are not legal experts and can’t give advice on claims, however they are willing to share learning and insights from their own experience. To find out more about the Tribunal Mentor programme, click here. 

About the role

Role Title: Tribunal Mentor
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

We ask that all new Tribunal Mentors can commit to at least six months of volunteering for approximately one hour a week.

Mentoring matches offer 12 weeks of support, this is usually through weekly one-hour calls. However there is some flexibility available depending on both the mentee and mentors needs.

Main Role Purpose

To offer Tribunal Mentees peer support and regular check-ins for 12 weeks. Mentors should be comfortable discussing their own experience of the Employment Tribunal process and offering emotional support to their mentee as they navigate the system and their claim.

Essential requirements

• Experience of filing an Employment Tribunal claim.
• Able to commit to at least six months of volunteering, for approximately one hour per week.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection.
• Excellent active and empathetic listening skills.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Key Responsibilities

• Communicate with your mentees regularly for around 12 weeks. This is usually done through a weekly one-hour call.
• Listen actively, empathise, and provide guidance and support for mentees.
• Signpost to further information and other support organisations if necessary.
• Connect with and support other Mentors on the programme, usually through our Volunteer WhatsApp group.
• Record all mentoring calls on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your experience to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• CPD accredited Supportive Listening training from Samaritans.
• Opportunities to help us further develop and shape our Support Services.

Sound like the right fit for you? Then go ahead and click the link below to apply! We’re looking forward to meeting you. Please note that you will not be able to save your application to complete later, however you can submit your application again if you think you have made a mistake.

Why we want you

At Together Trust we are fortunate to have outdoor spaces that are well maintained with lawns mowed and hedges trimmed, but we would love to bring a bit more life and interest to them!

We believe in the benefits of colourful and inviting outdoor areas for the mental health of the children, young people, and staff who use those spaces, and in the sensory stimulation and understanding gained from growing herbs and edible produce. We need someone with gardening know-how and expertise to help us make that a reality!

What you will be doing

• planting and maintaining year-round flowerbeds / pots / plant boxes
• keeping planted areas free of weeds
• growing edible produce for our young people to enjoy (herbs, fruit, veg)
• coming up with other ideas for how we can make the most of the space

The skills you need

• gardening knowledge and skills
• ability to perform the physical aspects of the role
• confidence to be around children and young people with social, emotional, and mental health support needs
• a friendly attitude
• patience
• willingness to work within guidelines and to take direction where necessary.

What's in it for you

• having time in the fresh air and reap the mental health benefits that brings
• being part of a friendly and dedicated team
• learning more about the abilities of the children and young people we support
• feeling proud about making a difference to young people’s lives

The Opportunity:

Her Centre is seeking a Treasurer to enable the future of our organisation, along with
our excellent board of trustees. This opportunity will involve working closely with the
Board Chair, the Board of Trustees, the CEO, and the Head of Finance. The
Treasurer will drive change and ensure that our vital work continues to support every
woman in Greenwich who needs us. You will be joining a dedicated board that
includes expertise from across the private and charitable sectors, the local authority,
and lived experience.

Our Work:
Greenwich has one of the highest rates of domestic abuse in London. Last year
alone, over 4,000 domestic offences were recorded in the borough: a shocking 35%
higher than the London average. Demand for our services has risen sharply: in 2017,
we received 321 acute high-risk referrals but by last year, this had more than
doubled to 780. The most common form of abuse reported is physical violence
(62%), followed by controlling and coercive behaviour (46%). However, the sad
reality is that many women face multiple and overlapping forms of abuse, including
sexual abuse and rape, threats to their children, financial control, and forced
imprisonment.
Last year, Her Centre supported nearly 1,000 women to find safety, seek justice, and
rebuild their lives. We also help children who witness abuse recover from trauma and
support teenagers facing exploitation or violence to recognise unhealthy
relationships and build self-worth. Her Centre is a safe and welcoming space where
all women are listened to and believed in an environment of trust and respect.

Please submit your Covering Letter and CV by Friday, 2 January 2026.

Role Description:
Board Treasurer

• Time commitment: 3-4 hours monthly. The HER Centre board meetings are hybrid

and currently held every two months.

• Location: Hybrid, in-person meetings at Clockhouse Community Centre, Defiance

Walk, London

• Responsible to: The Board of Trustees

Purpose of the role:
The Board Treasurer is responsible for advising the board on its financial
responsibilities, ensuring its effectiveness in enabling the HER Centre to provide
best-in-class service to users and in keeping the HER Centre a leading agency
supporting women, particularly those in crisis due to abuse. The Board Treasurer
oversees annual budget planning and contributes to risk and operational plans. The
Board Treasurer also adheres to the Charity Commission's essentials of a trustee:
1. Ensure the HER Centre carries out its purpose for public benefit
2. Ensure the HER Centre complies with the governing document and law
3. Acts in the HER Centre’s best interest
4. Manage the HER Centre’s resources responsibly
5. Act with reasonable care and skill
6. Ensure the HER Centre is accountable
7. Reduce risk and liability

Main roles and responsibilities:
• Oversee the HER Centre’s finances to ensure its regulatory and legal
responsibilities are met and comply with charity accounting practice.
• Oversee the annual budget, including budget planning, monitoring and
reporting
• Ensure the HER Centre’s accounts are prepared and the key issues and risks
are reported to the trustee board in a timely and effective manner.
• Monitor and report on the HER Centre’s financial health at regular board
meetings
• Lead in the development and implementation of finance policies and robust
controls
• Liaise with external auditors or advisors, as required
• Ensure the HER Centre is up to date on financial reporting and governance
requirements
• Contribute to the HER Centre’s risk and operational plans

Term: Two years, renewable for a maximum of nine years.

Training and Induction:
You will receive an induction on the work of the HER Centre and meet the Trustees
and staff.
Payment and Expenses:
The Board Treasurer is a voluntary role. Agreed, out-of-pocket expenses will be
reimbursed.

The Opportunity:
Her Centre is seeking a dynamic Chair to help shape the future of our organisation
and lead our excellent board of trustees. This opportunity will involve working closely
with our CEO to drive change and ensure that our vital work continues to support
every woman in Greenwich who needs us. This is an exciting time of change, which
you will be embarking on with our CEO. You will be joining a dedicated board that
includes expertise from across the private and charitable sectors, the local authority,
and lived experience.

Our Work:
Greenwich has one of the highest rates of domestic abuse in London. Last year
alone, over 4,000 domestic offences were recorded in the borough: a shocking 35%
higher than the London average. Demand for our services has risen sharply: in 2017,
we received 321 acute high-risk referrals but by last year, this had more than
doubled to 780. The most common form of abuse reported is physical violence
(62%), followed by controlling and coercive behaviour (46%). However, the sad
reality is that many women face multiple and overlapping forms of abuse, including
sexual abuse and rape, threats to their children, financial control, and forced
imprisonment.
Last year, Her Centre supported nearly 1,000 women to find safety, seek justice, and
rebuild their lives. We also help children who witness abuse recover from trauma and
support teenagers facing exploitation or violence to recognise unhealthy
relationships and build self-worth. Her Centre is a safe and welcoming space where
all women are listened to and believed in an environment of trust and respect.
Please submit your Covering Letter and CV by Friday, 2 January 2026.

Role Description:
Board Chair

• Time commitment: 6-8 hours monthly. The HER Centre board meetings are hybrid

and currently held every two months.

• Location: Hybrid, in-person meetings at Clockhouse Community Centre, Defiance

Walk, London

Purpose of the role:
The Board Chair is responsible for leading the board, ensuring its effectiveness in
enabling the HER Centre to provide best-in-class service to HER Centre users,
providing strategic direction, and keeping the HER Centre as a leading agency
supporting women, particularly those in crisis due to abuse. The Board Chair focuses
the board on strategic matters, prioritising long-term goals and planning, including
approving the annual business, financial, risk, and operational plans. The Board
Chair also adheres to the Charity Commission's essentials of a trustee:
1. Ensure the HER Centre carries out its purpose for public benefit
2. Ensure the HER Centre complies with the governing document and law
3. Acts in the HER Centre’s best interest
4. Manage the HER Centre’s resources responsibly
5. Act with reasonable care and skill
6. Ensure the HER Centre is accountable
7. Reduce risk and liability

Main roles and responsibilities:
• Maintain high standards of governance, fostering transparency and ensuring the
HER Centre holds itself accountable to its service users and stakeholders.
• Ensure trustee awareness and compliance with legal and regulatory requirements,
including those set out in the constitution and the Charity Commission’s guidance
on trustee roles and responsibilities.
• Ensure that the trustee board annually reviews its structure, effectiveness,
delegations and key policies, and implements agreed changes as necessary.
• Manage trustee relationships to foster a positive board culture, including ensuring
the Board has the policies it needs.
• Liaising with the Board Secretary to arrange meetings and set agendas, and
chairing meetings to ensure these are well run and focused on delivering the HER
Centre’s work.
• Line managing the HER Centre CEO, by supporting, positively challenging and
holding them to account, including working with the Board to approve an appraisal
of the CEO.
• Act as a link between trustees, staff and the Service User Advisory Committee
• Act as a HER Centre representative and spokesperson as required
Term: Two years, renewable for a maximum of nine years.

Training and Induction:
You will receive an induction on the work of the HER Centre and meet the Trustees
and staff.
Payment and Expenses:
The Board Chair is a voluntary role. Agreed, out-of-pocket expenses will be
reimbursed.

Are you an organised and proactive leader who enjoys bringing people together to achieve meaningful results? Join us as a Volunteer Project Manager and play a key role in coordinating our remote volunteers across multiple teams.

You’ll be at the centre of ensuring projects run smoothly, collaboration stays strong, and our initiatives continue creating impact in youth empowerment and skills development.

About the Role

As a Volunteer Project Manager, you’ll oversee the full project lifecycle — from planning to successful delivery. You’ll coordinate timelines, deliverables, and communication across various volunteer teams, supporting team leads and maintaining project momentum.

This is a great opportunity to strengthen your leadership, coordination, and communication skills in a mission-driven, international environment.

Key Responsibilities

• Oversee and coordinate progress across multiple volunteer teams and projects.
• Plan and manage project timelines, deliverables, and follow-ups.
• Support team leads in maintaining engagement, motivation, and productivity.
• Track progress, analyse outcomes, and provide regular updates to leadership.
• Identify and address challenges to ensure efficient project execution.
• Foster collaboration and effective communication between volunteers and management.

Skills & Qualifications

• Strong organisational and coordination skills.
• Excellent communication and interpersonal abilities.
• Proven experience managing projects or teams (remote experience is a plus).
• Comfortable using digital tools and project management platforms.
• Proactive, detail-oriented, and able to work independently.
• Genuine interest in youth development and social impact.

What You’ll Gain

• Hands-on experience in leadership and project management.
• The opportunity to collaborate with a global, values-driven community.
• Mentorship and guidance from the management team.
• A meaningful role contributing to youth empowerment and skills development.
• A professional reference and recognition for your contribution.

Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

About us: GT Scholars is a charitable social enterprise that tackles educational inequality by giving ambitious young people the support, skills and strategies they need to achieve aspirations. We run a wide range of programmes that help young people achieve their academic and career aspirations, particularly those from less-privileged backgrounds. 

What makes us different? We run tutoring, mentoring & career insight programmes that help our scholars, aged 11-18, discover their strengths, develop their mindsets and design their own futures.

There are many charitable organisations and social enterprises offering programmes to improve the life chances of young people. 

However, our programmes use a unique 3:1 model which means that we’re able to sustainably use our profits to provide additional places on our programmes, to young people from low income homes. 

We believe that all young people are gifted and talented, regardless of their background. 

Our mission is to empower and develop the next generation of leaders and change-makers and we’re looking for volunteer tutors that are passionate about making a difference in young people’s lives!

If you are an undergraduate or graduate, you could make a difference by joining us as a volunteer tutor. As a volunteer tutor, you’ll need to:

• Have a passion for helping children and young people

• Provide online one-to-one tutoring support for 1 hour week

• Build pupil confidence in English.

• Have strong subject knowledge (confident enough to tutor up to GCSE)

• Work collaboratively with other tutors and mentors

• Have a minimum of an undergraduate degree or be working towards this

Volunteer tutoring can be extremely rewarding and volunteers with GT Scholars benefit from:

• A flexible schedule - you can choose online tutoring hours to suit your schedule

• The chance to grow your contacts and meet like-minded volunteers 

• The chance to make a real difference in the life of a young person.

Additional information: We’re looking for tutors that can commit to a minimum of 2 academic terms of volunteering.

We will need to conduct reference checks and you will need an Enhanced DBS for this role as you will be working directly with children. We can process this for you or you may submit one if this is less than 3 years old.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Inspiring, supportive, and committed - just a few of the words we’d use to describe our volunteers. 

At Rethink Mental Illness, volunteers are at the heart of what we do. They play a vital role in supporting our services and making a real difference in people’s lives. If you’re looking for a rewarding role where you can have a positive impact while developing your own skills and experience, we’d love you to join us. 

About the role 

Do you enjoy listening to people’s stories, encouraging others to share their views, and helping services improve? We’re looking for enthusiastic volunteers to help us gather feedback from people across the community, ensuring their voices are heard and acted upon.

As a Feedback & Engagement Volunteer, you’ll:

• Visit groups and engage with members to gather feedback
• Volunteer alongside staff to collect feedback from service users, facilitators, and local services
• Support people to access and complete online feedback forms
• Record and input feedback into databases, keeping clear and accurate records
• Help ensure that feedback is shared effectively so it can be used to improve our services

Full training and regular supervision will be provided, so you’ll feel confident and supported in your role.

About the service 

The Derbyshire Recovery Peer Support Service (DRPSS) helps people improve and maintain their mental health and wellbeing, and reconnect with their local community. We offer one-to-one support, telephone support, and community groups to anyone over 18 in Derbyshire who is experiencing mental ill health.

By gathering feedback, you’ll help us ensure that our services are shaped by the people who use them.

What will make you a great fit for this role?

• Understanding of mental health support and safeguarding
• Good ICT and clerical skills, including databases and email
• A clear and confident phone manner
• A supportive, patient, and non-judgmental approach
• Knowledge or experience of gathering and recording data

It’s not essential, but you may also bring:

• Lived experience of mental ill health
• Knowledge of local services and communities
• A full driving licence and access to a vehicle

Who are we? 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”     

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.     

Diversity, Equity, Inclusion   

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.   

Becoming a truly anti-racist organisation   

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.   

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.