Volunteer Roles in Shropshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a proactive fundraiser and looking to support a small charity? We're looking for 2 energetic and enthusiastic fundraiser volunteers to increase the fundraising opportunities for the charity as well as developing corporate partnerships, legacy giving, individual giving and major donors. This role may also include:
- Develop new and imaginative fundraising activities, many of which involve organising events
- Project manage fundraising events, from inception all the way through to evaluation
- Recruit and promote supporters and volunteers for challenge and national events.
- Assisting with researching and approaching corporate entities for event sponsorships, partnerships, Charity of the Year partnerships, and donations from corporate foundations
- Assisting with writing and delivering grant proposals for funding to trusts, foundations and other institutes
- Writing emails and speaking with potential partners about the work of Burning Nights CRPS Support with the aim of securing funds for the organisation
- Helping to maintain the fundraising database, ensuring accuracy and consistency of all records;
- Development in fundraising opportunities
- Keeping in contact with current & past donors and assisting in finding new donors
- Communicating with past fundraisers and encourage them to consider fundraising in the future
- Assist in marketing our events
- Development / Improvement of fundraising support (e.g fundraising packs and materials)
- Create marketing posts for social media & email marketing
Key & Desirable Skills:
- Fully computer literate and fully able with the main Microsoft Office tools including Word, Excel, Access, PowerPoint as well as the internet and email
- Knowledge of using CRM systems or ability to learn
- Outgoing, friendly and proactive character
- Good initiative and ability to work with little direct supervision but will ask when help is needed
- Be comfortable volunteering within a small team or by yourself
- Good communication skills - Ability to communicate effectively at a number of different levels
- Ability to communicate effectively by telephone, written correspondence and in person
- Experience of writing funding proposals and working in fundraising would be an advantage
- Strong organisational skills
- Knowledge of corporate fundraising techniques including Charity of the Year, sponsorship, donations, marketing would be an advantage
- An ability to present and engage potential partners/sponsors in a compelling way
- Maintaining strict confidentiality
Practical Considerations:
- Age over 18 only
- Expenses will be given in line with the charity’s expenses policy
- It is an indoor role at one site – your home, but occasionally meetings are held in other offices and in the office of the charity or online
- This role is suitable for people wanting to learn new skills as well as improve previously learnt skills
Not sure if you have the right skills? Then contact us or apply as you may have some great translatable skills that would be applicable for this role!
About the Charity: Burning Nights CRPS Support is a UK wide charity that works to improve life for those living with Complex Regional Pain Syndrome (CRPS), their families, loved ones, carers and friends. As a charity we raise awareness about the condition amongst the public, health and legal professionals by providing CRPS awareness sessions so that patients can be diagnosed quicker to enable treatment to start more rapidly.
Application Process:
Apply on Charity Job with CV and covering letter telling us why you would be a good fit for our charity
To drive change for Complex Regional Pain Syndrome (CRPS) & ensure people whose lives have been touched by this condition are not alone.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you use your social media, marketing and communications experience to raise the profile of a small charity? Help us to increase our social media presence and engagement, generate greatr content and help promote existing activities.
Our charity delivers a range of awareness campaigns and support services to patients, relatives, partners and carers who have been affected by a poorly understood pain condition; Complex Regional Pain Syndrome (CRPS). We are looking for 2 experienced social media and communications volunteers who are able to develop posts and campaigns from design to inception, create fresh and engaging content, increase engagement and to increase awareness of the charity and of the condition we represent.
Even though we are a small organisation we have big ideas and would like to draw on your experience in the communications world to help the charity deliver engaging content and communications to help us spread our aims and message to all our audience.
What Will You Be Doing?
- Engagement: Help increase engagement, improve the number of followers/likes, create & execute a content calendar
- Content Creation: Produce fresh, branded and engaging content for our social media channels
- Graphics: Prepare graphics and text for sharing across channels
- Strategy: Help develop a social media strategy
- Engage with our followers and encourage interaction
- Manage and maintain social media channels on a regular basis
- Support charity campaigns, marketing, events and fundraising activities by promoting them on our social media feeds
- Use your creative skills to devise strategies to engage, grow, and widen our target audiences
- Develop publicity materials and communication techniques for social media to raise awareness of our chronic condition
You will be working with a small team of volunteers who will provide an overview of our existing social media content, our brand and how we have approached our social media content to date.
Experience
We are looking for a volunteer who has experience in:
- Different types of marketing and communications media, including electronic and social media
- Writing and editing marketing content for social media platforms including Facebook, X, Pinterest, Instagram, TikTok, YouTube and LinkedIn (especially TikTok and YouTube)
- Building strategies to increase social media following and /or build fundraising or awareness campaigns
- Developing a coherent brand voice for social media, from content creation to community interactions
- Using and setting up tools such as Buffer, Canva etc
- Creating and executing content calendars to help plan social media activity
Skills Required
- Excellent written communication skills
- Accuracy and attention to detail
- Creative writing and design abilities
- Good computer and digital skills
- Enthusiasm for communications and marketing and willingness to learn
- Ability to quickly understand the needs of our team / organisation / users
- Ability to transform small snippets of information into interesting and engaging stories suitable for X, Facebook, Instagram etc.
- Understands the resource constraints of a small charity and is able to work with these
- Open to feedback
- An interest in helping Burning Nights CRPS Support achieve its aims
- Good organisational skills
- Excellent interpersonal skills, and able to work as part of a team
What Difference You Will Make
You will join the charity during a critical and challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims.
Benefits
You would be a part of our small, friendly and forward-thinking charity team, focused on reaching people who may not have heard about the charity or about the condition. You would have a key role in developing a socoal media strategy for a small charity. This is a fantastic opportunity for you to make a real difference to a rare condition.
You will further develop your communication skills, gain PR and marketing experience and develop your social media skills.
This is a remote volunteering role, volunteering from your own home.
To drive change for Complex Regional Pain Syndrome (CRPS) & ensure people whose lives have been touched by this condition are not alone.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an enthusiastic and skilled funding grant writer? Be a part of our small but committed team as a pro-active grant writer volunteer for a small national charity supporting people affected by a debilitating pain condition.
We are looking for 2 skilled grant writer volunteers who can take the lead in researching appropriate funds and writing grant bids to help us continue offering our support services and resources and helping us create new programmes and services to support patients and their families who have been affected by a poorly understood chronic condition; Complex Regional Pain Syndrome (CRPS).
As our Grant Writer you will be responsible for identifying appropriate grant opportunities, and managing the grant development and proposal process from research to submitting grant applications with any supporting documents.
As our grant writer, you will:
- Identify appropriate sources of funding where we fit their criteria
- Write appropriately tailored grant/funding bids that meet funders’ interests and requirements and to write any additional documents in support of funding bids
- Help develop a Trusts and Foundations strategy to help create and maintain strong and diverse income that meets Burning Nights CRPS Support’s funding needs
- Create a calendar of grant deadlines and track submitted funding proposals
- Help us develop a case for support
- Report on grant usage and impact
- Review all grant/bid feedback and ensure knowledge is shared, so that learning informs us for future approaches to grants
If you are an experienced grant writer or you just enjoy researching and persuasive writing then we would love to hear from you.
We are looking for a volunteer who has:
- Experience of being a grant writer, project proposal writer and editing skills
- Excellent writing, analytical, and research skills are essential
- Creative and persuasive written and spoken communication skills
- Self-motivated and highly-organised
- Ability to work remotely
- Ability to search online databases and other sources to identify appropriate funds
- Ability to understand and appeal to funders’ differing needs
- Ability to organise your own work, track and report back regularly
- Experience setting up funding email templates (desirable)
- Ability to quickly understand the needs of our organisation and our service users
- Understands the resource constraints of a small charity and can work with these
- Open to feedback
- Ideally have good network with people, organisations and charities which can help us to support our projects
- Determination to get the job done
Skills
- Project proposal writing
- Grant writing and knowledge of charity grant giving culture
- Good networking skills and contacts with grant giving organisation
- Marketing and communications
- Content writing and story-telling
- Good online fundraising skills
- Good editing and proof reading skills and attention to detail
- Team player who is comfortable working with various volunteers within Burning Nights CRPS Support to collate information required to write funding applications
If you don't have the exact experience, but are interested to volunteer with us, please apply! We would be thrilled to find out about how your interests and experience match with our needs or what we are doing.
Other Information
This role is done remotely using Zoom, Slack and email. You would be working closely with the charity’s Chair and with other trustees. However we would have regular updates and remote meetings as needed so we know you are getting the support you need.
We have an induction process that will help successful applicant to understand how our Charity operates and full support of all our volunteers.
Minimum of 3-6 hours per week for this role
Ideal commitment of 3 months or more (but not specific)
To drive change for Complex Regional Pain Syndrome (CRPS) & ensure people whose lives have been touched by this condition are not alone.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Our Talk and Support team is setting up a monthly telephone group for blind and partially sighted people who are interested in music. In the role of facilitator, you will contribute to the group to ensure that all participants feel comfortable and that the group runs smoothly. You will be: Helping to ensure that participants feel comfortable and facilitate discussion. Helping the group participants to feel safe to be in the group and enable them to join in the group discussion. Looking after participant welfare within the group and flagging any welfare or safeguarding concerns to Talk and Support for follow up.
How often will I be needed?
- 2 Hours per Month
Key requirements
- This role requires one reference.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Discipleship Ambassador (Voluntary part-time)
ETS is a small but growing UK based Christian charity, which is looking to expand its discipleship and evangelism training throughout the UK and the English-speaking nations.
We are looking for a person of faith who can identify with our aims; a mature Christian who is comfortable in networking with Church leaders. Although this is a voluntary position, we anticipate that this role may be salaried at some point in the future.
As an ETS Ambassador, you will be our first contact to many pastors and leaders in both the UK and to other English-speaking nations. Therefore, your main role is to open doors and to reflect our passion and ability to make disciples of all nations, through our unique one-day training and manuals. Once the door of opportunity has been opened, we can take over and explain in more detail.
As our ETS Ambassador, your role will involve reaching out to churches to promote our discipleship and evangelism training. This will be by targeted emails, letters, and phone calls, which will be backed up and supported by our Admin and Fundraising Officers.
ETS is based in Peterborough, and we expect any applicant to work from home/remote (hybrid) along with attending meetings over zoom. We will only interview applicants who are UK based. There may be occasional team meetings at Allia Business Centre, Peterborough, but traveling costs will be reimbursed, along with phone calls and other approved expenses.
Salary: This is a voluntary role and you are expected to pay your own taxes (if applicable)
Hours of work: This is a part-time role and we will negotiate the hours per month, but these can be carried out at different times during the week.
We would require a commitment of three months, with the possibility of extension.
Safeguarding: Appointment will be subject to a satisfactory DBS check.
Our mission is to fulfil the above vision throughout the world, as God opens doors, in accordance with the Great Commission of Jesus.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for fun, reliable, and enthusiastic Independent Visitor volunteers from all different cultures, backgrounds and experiences who have a genuine interest in making a difference to the lives of children and young people.
Our Independent Visitor Service is looking for volunteers in or near to Wheaton Aston.
- Are you passionate about wanting to help young people?
- Do you have 2 to 4 hours to spare, once a month?
- Are you ready to make a long-term, regular, commitment?
If the answer is yes and you would like to support a child or young person currently in the care of their local authority, then we would love to hear from you.
You will decide with your young person what to do, but activities could include going to the cinema, bowling, playing football, going to a restaurant, riding a bike, or walking in a park. We will match you with a child you share common interests with.
You do not need experience of working with children and young people, just an interest in their development and welfare. Full training and support are provided.
Here’s a few of the young people we have waiting for a volunteer:
- Amy (12) lives with an older carer, she would like an active Independent Visitor who can do sports with her.
- Brad (13) lives in residential care with other young people, he doesn’t have anyone in his family visit. He would like an Independent Visitor to take him out and have fun, like the other young people.
- Cassie (16) lives with carers in a new town, she doesn’t have any friends in the area yet. She would like an Independent Visitor to help with her confidence and going out in the local area, she loves hot chocolate and cake.
- Danny (11) lives with foster carers and attends a special school. He would like an Independent Visitor to help him be more independent, he likes parks, aeroplanes, and animals.
- Emma (9) lives with her carer in a very busy household, she would like an Independent Visitor to spend some time with her on her own trying different activities together.
*names have been changed
The Application
- Volunteering mainly happens at weekends and after school hours as the young people are usually in school during the daytime
- The role requires commitment of at least 24 months with one visit per month; this ensures stability for the Child or Young Person
- Complete the Personal Statement section on the application form as fully as possible; tell us all about you; it forms part of the shortlisting process
Our values are to be Compassionate, Open and Bold. If this sounds like you, please click the apply button. Alternatively, if you would like to discuss the role in more detail, please call or email and we will be happy to help.
Our mission and vision Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Our Talk and Support team is setting up a monthly telephone group for blind and partially sighted people who are interested in gardening. In the role of facilitator, you will contribute to the group to ensure that all participants feel comfortable and that the group runs smoothly. You will be: Helping to ensure that participants feel comfortable and facilitate discussion. Helping the group participants to feel safe to be in the group and enable them to join in the group discussion. Looking after participant welfare within the group and flagging any welfare or safeguarding concerns to Talk and Support for follow up.
How often will I be needed?
- 2 Hours per Month
Key requirements
- This role requires one reference.
Irish in Britain is the national membership body for Irish community organisations and Irish individuals in Britain. To help us to achieve our aims and ensure the organisation is effectively managed we are seeking professional and inspiring new members to join our Board of Trustees. Board level experience is essential as is a shared understanding of the values of Irish in Britain. We would be particularly interested to talk to you if you have senior level experience in the following fields:
Public/Health Policy
Culture/Heritage
Finance Management
As the national body representing Irish community interests in Britain, we understand that effective equality, diversity and inclusion practice helps a board to make better decisions. We are actively seeking to bring more diversity of perspectives and experience to our Board and welcome applications from all candidates regardless of ethnicity, age, gender, disability, sexual orientation or religion.
The client requests no contact from agencies or media sales.
Overview of the role
We are an exciting team that aim to design and develop fantastic programme for all members of our organisation. We have several ongoing pieces of work and upcoming projects that enable volunteers to get stuck right in and have real impact. You will have a part in designing programme, see it develop and then watch it reach local Scouting.
We will provide support when inducting you into the role, engage you in an exciting project and then help you on your next steps as a volunteer at the end of the project. This is a great opportunity for those who have never volunteered at Headquarters to give it a go. We would love to see plenty of new faces!
What would I be doing?
This role will be working as part of the Programme Design Team to facilitate work on one of our short-term projects. You will be joining one of our Project Cohorts. After applying, we will review applicants’ skills and experience, before selecting a group to work on a particular project with set goals.
Our upcoming projects will be aiming to develop our top-quality programme. This is an exciting opportunity to be involved in innovative and impactful programme design. Each project is anticipated to last for 3 months. Once your project is complete, we will support you in your next steps as a volunteer. This could include inviting you to apply to join the Programme Design Team on a long-term basis.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Hello and thanks for looking at our advert! If you are eager to use your talents to contribute to a more equitable society and keen to be part of a dynamic, evolving, values led charity, we would love to hear from you!
Access Social Care is a legal rights charity that exists to make sure disabled people, older people and carers get the social care they need. We educate so people can confidently use legal language to improve their lives. We make sure people can access justice when things do go wrong with legal casework and an online tech product. We gather data and evidence to drive system level change to work towards a future where everyone gets the social care they need.
We are currently seeking three trustees who can align with our organisational culture and values; who are passionate about social care and access to justice; and who can bring fresh perspectives, skills and expertise to help us achieve our goals and maximise our impact.
We are especially interested in people who reflect the diversity of the communities we serve. With this in mind, we particularly welcome applications from candidates with direct experience of drawing on social care, as well as candidates from the Global Majority, older and disabled people, and people from the LGBTQ+ communities.
We are particularly interested in receiving applications from individuals with experience or knowledge in the following areas:
· Lived experience of drawing on social care or experience of the communities we serve, especially individuals who have experience as ambassadors or campaigners on behalf of these communities
· Sales, Business Development, and Marketing
· Financial Strategy, Investment, and Growth
· Communications and Campaigning
If this sounds like you, then please take a look at our Trustee Recruitment Pack!
To arrange an informal chat about the role please contact us
To apply, please send a copy of your CV with a covering letter addressing the requirements set out in the Trustee Recruitment Pack.
Closing date is midnight on Wednesday 16th October 2024 and the selection process will be held during the weeks commencing 4th November and 11th November. Please refer to the trustee recruitment pack for specific dates.
Please note, successful applicants will need to be available to travel to the January board meeting on the 28th January fir an overnight stay in order to attend meetings until 5:30pm on the 29th January.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Stronger You Aims to make sure that every person has access to some kind of mental health support when they need, especially in this time when waiting lists are at the highest.
We provide workshops in Southampton as well as online blogs, videos and support that give tangible advice and support that anyone can use at any time,.
As operations manager you will be supporting Stronger You's founder to run the day-to-day operations, help fund raise for the charity And support on communications such as Creating newsletters and looking after the social media.
Although we are based in Southampton This role will be done online As the majority of the work will be to support the founder plan, fundraising and help communicate. We would require a couple of hours a day, which is completely flexible and negotiable.
To apply please click the quick apply button and submit A CV, a covering letter for why you'd be good for this role and answer a few short screening questions. We will then issue interviews as applications come in, due to the the urgency of needing this role.
Responsibilities of the role will be to:
Work with the founder to develop and create fundraising strategies and applications for new and interesting projects.
Work with the founder to develop both the online and off-line projects as well as help secure volunteers and staff of those projects.
Work with fan to develop and create communication strategies, including creation of a newsletter and regular posting to social media networks.
Support the founder in general admin, such as answering emails, creating appointments and more.
Work with the founder to make sure that all the requirements are complete such as report writing, questionnaire making In receipt collecting is done to a timely manner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A bit about this role
Our Cats Protection shops play a key part in raising the funds needed to help thousands of cats and kittens each year. Our shop assistant volunteers help with all aspects of the day to day running of one of our fantastic shops. They serve customers, help with stock rotation, create displays - and everything in between! They are part of a passionate retail team that make sure our shops are enjoyable places for customers to visit, leading to repeat custom and vital funds being raised to help our feline friends in need.
What can you expect to be doing?
- Serving customers
- Arranging and replenishing stock
- Helping make changes to the shop layout, pricing and stock rotation
- Sharing your passion for cat welfare
- Promoting the work of the Cats Protection
A bit more information about this role and the team
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by contributing to the smooth running of a Cats Protection shop and helping raise the funds needed to help cats and kittens in need. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- A friendly and outgoing personality
- Confidence in handling money
- Good communication skills
- Willingness to be part of a team
- Experience in retail (would be an advantage, but isn’t essential)
Time expectation
Our volunteer shop assistants usually spend 1 to 2 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A bit about this role
As a charity we rely on funds donated by generous members of the public to continue to help cats and kittens in need. Our fundraising volunteers are part of a passionate team that help raise funds to help our feline friends in need. They help plan and deliver exciting and varied fundraising events, which can be anything from craft fairs, cake sales, sponsored abseils – and anything in between!
What can you expect to be doing?
- Helping organise fundraising events in your local area
- Sharing fundraising ideas with other volunteers and putting these into practice
- Sharing your passion for cat welfare and promoting Cats Protection
- Promoting National fundraising initiatives where appropriate
A bit more information about this role and the team
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and help raise funds that will make a significant contribution to improving the lives of cats and kittens in need. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- Good communication skills
- Confidence in handling money
- Willingness to be part of a team
- Confidence in speaking to members of the public
- Knowledge of local community networks (would be an advantage)
Time expectation
Our fundraising volunteers usually spend 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for an IT professional to join our Board and provide thought-leadership on our digital and IT strategy, including guiding us through Cyber Essentials accreditation. If you can help us use technology to improve our local advice service, we would love to hear from you.
As our digital and IT expert, you will work alongside the Chair, Chief Executive and the external IT support company we use to:
- Ensure our IT operating systems and equipment are fit for purpose
- Guide the charity through the work needed to obtain Cyber Essentials accreditation
- Advise how we can use technology to improve our service to clients
- Translate the risks and opportunities of IT for other trustees
- Take the lead in evaluating IT related proposals for the Board.
We need someone who either lives, works or studies in Elmbridge (or the surrounding area) and who has:
- Demonstrable experience of delivering IT and business change management
- Experience of IT strategy planning and execution
- A good understanding of cyber security including obtaining Cyber Security Accreditation
- A good understanding of Microsoft 365 multi-factor authentication
- Experience of business continuity and disaster recover planning
- A good understanding of risk management
- A commitment to the Citizens Advice organisation
- A willingness to devote the necessary time and effort
- We are particularly keen to achieve a more diverse board of trustees and welcome applications from all sections of the community. Experience of Citizens Advice work is not required.
Time commitment
Our trustees are expected to attend six board meetings each year. These normally take place on a Monday evening, at our office in Esher. Reading preparation for each board meeting will take around one-two hours. All Citizens Advice trustees are required to complete a small number of e-learning courses each year.
In addition, as the IT lead, you will need to have time to participate in various IT discussions with our management team and with the IT support company we use. This work may average around 1-2 hours a week.
What difference will you make?
People with good local knowledge and strategic vision can really help us to develop a service that meets the changing advice needs of our community.
More specifically, your input will help us to reach more people and provide more timely advice.
What's in it for the volunteer?
Citizens Advice is a well-respected and influential organisation. This is an opportunity to help develop this much-needed charity at a local level, really making a difference to people's lives.
As well as intellectual stimulation, the role will provide you with practical management experience of the voluntary sector to help develop your career.
Initial induction and training takes place in-house and through peer support but there is the opportunity to attend national Citizens Advice conferences and seminars. Travel expenses to these events are paid.
We are a business-like but friendly board, keen to welcome new members.
We exist to shape a society where people face far fewer problems.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.