Trust manager jobs
Purpose of the Job
Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.
This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.
Job Description
Strategy and planning
- Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
- Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
- Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.
Risk management and compliance
- Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
- Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
- Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
- Assess requests made in relation to GDPR.
People management and development
- Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
- Supervise the work of paid staff and volunteers
- Maintain and develop standards of service delivery.
- Advise the Head of Advice on staffing and service-related issues.
- Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
- Ensure that the service area and projects are adequately resourced.
- Ensure recruitment and selection of paid staff and volunteers as appropriate.
- Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
- Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
- Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
- Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
- Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
- Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
- Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.
Operational performance management
- Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
- In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients.
- Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
- Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
- Maintain and develop standards of service delivery.
- Take part in internal consistency exercises at least quarterly.
- Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
- Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
- Provide technical support and act as consultant to the advisers.
- Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
- Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate.
- Ensuring that appropriate data protection procedures are in place and are followed by all workers.
- Lead on safeguarding and gender violence issues in accordance with policies.
Other duties and responsibilities
- Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.
Stakeholder Engagement
- Collaborate with management and other departments to align quality standards with organisational goals.
- Engage with external partners and regulators to ensure compliance with industry standards and share best practices.
Reporting and Analysis
- Prepare and present reports on advice quality metrics to management and stakeholders.
- Utilise data to identify trends, risks, and opportunities for improvement.
Confidentiality and safeguarding
- Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
- Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
- Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.
Research and Campaigns
- Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys
Person Specification | What you need to do this job
Essential Criteria
- Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
- Ability to plan and manage projects.
- Commitment to continuing professional development.
- Experience of monitoring and maintaining service delivery against agreed targets.
- Ability to plan and prioritise own time and work and work of others in a pressured environment.
- Experience of analysing information to produce reports.
- Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
- Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
- Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
- Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports.
Desired Criteria
- Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
- Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
- Experience of supporting change.
- Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
- Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
- Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Experience in managing budgets.
- Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
- Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
- Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
- Access to own transport and able to work at any service location in the Bureau’s area of operation as required.
Application Process:
To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.
If you do not complete a full supporting statement in the requested format, your application may be rejected.
Addressing each point of the person specification
This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.
A useful guide might be S.T.A.R:
- Specific – give a specific example
- Task – briefly describe the task/objective/problem
- Action – tell us what you did
- Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
The closing date is Friday 2nd May 2025, 6pm
Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.
Our selection process consists of three stages:
- Stage 1 – Telephone Interview:
Initial interviews will take place via telephone on Thursday 15th May 2025.
- Stage 2 – Formal Interview (In-Person):
Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview on Monday 19th May 2025.
- Stage 3 – Practical Activity & Final Q&A:
Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final questions.
Please note that Stages 2 and 3 will take place on the same day.
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.
Are you passionate about governance and eager to make an impact in the charity sector? Then this role is for you!
Our client Henry Smith Charity is seeking an experienced Governance Manager to join their team. You'll manage the charity’s governance framework, support trustees and leadership, contribute to governance projects, ensure legal compliance, and aid in trustee recruitment and development.
The Henry Smith Charity is an independent grant making trust that was established in 1628 by Henry Smith. The charity's mission is to utilise its resources to assist individuals and communities in times of need, aiming to bring about positive change by funding organisations that work to reduce social and economic disadvantage.
This is a part time role offering 2.5 or 3 days a week. They are very open to discuss how these hours are worked. They do offer hybrid working. You would be required to attend the office for committee meetings.
Benefits
- A 24-hour counselling helpline, providing employees with up to six counselling sessions
- Access to a company doctor scheme and private medical insurance
- Support from Mental Health First Aiders
- A strong commitment to learning and development through individual, team, and all-staff training and workshops
About the role:
The Governance Manager will play a pivotal role in managing the charity’s governance framework, ensuring effective operation of the Board and Committees, and providing crucial support to trustees and the senior leadership team. Additionally, the role involves contributing to strategic governance projects, ensuring compliance with legal requirements, and supporting trustee recruitment and development.
Main responsibilities of the role include:
- Preparation and management of trustee meetings, including agenda creation, logistics, and recording minutes
- Organising and administering governance documentation and legal requirements
- Advising the Governance Committee on compliance and best practices
- Supporting the Chair, Committee Chairs, and trustees in their roles
- Managing the charity’s registration, governance record-keeping, and correspondence with regulators
- Ensuring DEI principles are embedded in governance practices
To be considered for the role you will have the following skills, knowledge, and experience:
- Strong understanding of charity governance and the legal framework surrounding it
- Experience in facilitating effective meetings and working with diverse stakeholders
- Proficiency in IT systems, particularly Microsoft Word and Outlook
- Excellent written communication skills
- Commitment to the values of equity, diversity, and inclusion
- Demonstrable experience of meeting tight deadlines and managing trustee business-related paperwork to a high standard
How to Apply:
To apply for the Governance Manager role, please reply and upload your CV quoting reference J81918GH.
Time Scales
Applications Close: Monday 28th April
Shortlisting: Wednesday 30th April
First stage interviews onsite: Thursday, 8th May
Second stage virtual interview if required: Monday 12th May
Henry Smith Charity highly value the principles of diversity, equity and inclusion and this is central to their successes in grant making, helping individuals and communities to thrive. We welcome applications from people with a wide range of backgrounds and experience including people with disabilities, Black, Asian or Minority Ethnic backgrounds, people who identify as LGBTQI+ and individuals from different socio-economic and educational backgrounds.
We are reviewing CVs as they come in.
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Salary: £45,000 per annum
Location: We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London. Our expectation for this role is that you will come to London 1 or 2 days each week for meetings, including a quarterly ‘all staff’ event. You may also be required to visit member hospices or suppliers from time to time. You can choose where to work for the rest of the time, in the office or remotely (home or another appropriate location). We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.
Contractually this role is London-based.
Contract: Fixed term for 24 months, full time.
Benefits:
- 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Flexible working
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: 12pm on Tuesday 22 April 2025.
Interview dates: Likely to be Tuesday 29 April, Wednesday 30 April or Thursday 1 May (to be confirmed) Interviews will take place over Microsoft Teams.
We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information
As Data Programme Manager, you’ll use your project and programme management skills to successfully deliver projects which improve Hospice UK’s data capabilities. You don’t need to have technical data skills, but you’ll need to be able to guide technical colleagues and third-party IT and data providers.
Your main project will produce a new Member Data Portal, enabling over 200 member hospices to submit data and view insights and analysis that informs their service offer, whilst also providing a national view of hospice care that Hospice UK will use to support member hospices with national campaigning and fundraising.
Alongside this, you will lead data projects that improve our internal performance management. This will involve working with colleagues to gather requirements and develop reporting that supports effective decision making, developing new policies and procedures, and providing training.
Excellent stakeholder management skills will be key to your success. Working with representatives from our member hospices will be vital to the success of the Member Data Portal project. Internally, you’ll collaborate with colleagues at all levels, including the ICT and Data team who will provide technical expertise, and senior managers who will be customers for many of the projects. You’ll also work with external suppliers of technical products and services, including carrying out procurements where needed.
You’ll have great project management skills, which means you’ll be organised, structured and a pragmatic problem solver. Ideally, you’ll have experience of delivering technology, digital or data projects.
You’ll find lots more information in the Candidate Information Pack below.
How to apply
If you would like to apply for this role, please send the following documents to recruitment by 12pm Tuesday 22 April 2025:
- Your CV. Ideally in Microsoft Word format and less than 3 pages of A4
- A completed supporting statement form (where you can demonstrate how you meet the person specification.)
- A completed equalities monitoring form.
We will shortlist candidates based on their CV and supporting statements.
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.
Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please note the interview dates above and let us know if there are adjustments you might need to participate fully in the process.
To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an Equal Opportunities Employer.
The client requests no contact from agencies or media sales.
Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park’s crucial role in World War Two.
We are looking for a Head of Commercial Operations to join our busy team. Reporting to the Director of Public Engagement, you will lead and manage the teams responsible for key commercial activity such as retail, catering, venue hire and associated events, and operational functions such as bookings, security, customer service and delivering great visitor experiences.
This role is all about ensuring the business is visitor and commercially focused. You will have demonstrable experience of managing and developing commercial operations in a customer or visitor-focussed environment, inspiring your teams to work to and exceed high standards and targets.
You will be a confident self-starter with strong people management skills, and a passion for business development. Excellent IT skills are a must, and you will be astute at measuring, analysing and reporting on performance across all your areas of responsibility, always looking for ways to improve and innovate, to drive success.
Please see the Job Description for further details around the person requirements and job responsibilities.
This position is full time, working 37.5 hours each week, usually Monday to Friday 9.00 until 17.00. Flexibility to work some evenings and weekends, as required.
You will be based on site at Bletchley Park, Milton Keynes.
In return, you will receive a salary in the region of £50,000 per annum depending on experience, along with a company pension scheme, BUPA wellbeing cash plan and 38 days holiday per annum, including statutory holidays.
If this sounds like the role for you and you would like to join the team at Bletchley Park, please apply including your CV along with a covering letter setting out why you are suitable for this role.
The client requests no contact from agencies or media sales.
You will be from a corporate fundraising or sales/business development background within the private, public or charitable sector. You will have a commercially-minded yet mission-driven approach grounded by experience in managing a supporter or sales pipeline, and of prioritising prospects to deliver the best return on investment. We would expect you to be comfortable with the need to achieve income generation-related targets. You will be a great communicator with a personable style who can work with many different people across the wonderful variety of geography, business development and activities of the Wildlife Trust.
To succeed and be happy in your role, you will enjoy making both face-to-face pitch presentations and writing successful fundraising or sales proposals – and, of course, contributing to our core purpose: to bring wildlife back, empower people to take action for nature and create a society where nature matter. This is a new role which will evolve following your appointment so you should be excited by the flexibility and opportunities to take an innovative approach.
Who we are
North Wales Wildlife Trust is one of 46 Wildlife Trusts working across the UK. With the invaluable support of volunteers and members we manage 35 nature reserves in north Wales. We also work with other organisations and landowners to protect and connect wildlife sites across the county and inspire local communities and young people to care for wildlife where they live.
We care for wildlife. We work for nature’s recovery. We bring people closer to nature.




The client requests no contact from agencies or media sales.
Full time 37 hours, permanent position
Salary in the range £56,869 - £69,506 per annum
Based in Reading - hybrid working available (1-2 days in the office)
About us
PACT is a supportive and respectful charity where people are genuinely passionate about what we do and are at the heart of everything we can achieve together.
We change lives by building and nurturing adoptive families and empowering women, children and parents to rebuild after trauma and embrace a positive future.
Established in 1911, we are now one of the UK’s leading charities in its field dedicated to finding secure and loving families for children waiting to be adopted, continued support through therapeutic services, supporting and empowering women facing multiple disadvantages and the recovery of children affected by domestic abuse.
The role
We are looking for an experienced Head of People and Operations who is passionate about our work and who will flourish in a values-based culture founded on professionalism, positivity, innovation and a genuine desire to help others.
Reporting to the Chief Executive Officer and a member of the Senior Management team, this is a key role that leads a dedicated team responsible for ensuring that the charity has exceptional people and providing them with the necessary resources and equipment to excel in their roles and thrive.
Committed to delivering excellence, you will seek opportunities to enhance the services you and the team provide across the charity and will be a champion for people’s wellbeing and a culture of inclusion.
About you
To flourish in this role, you will need to be a confident and trusted CIPD qualified practitioner, who has significant experience of working in a generalist HR role at a senior management level. You will need excellent knowledge and practical application of employment legislation.
A skilled and considerate communicator, you will enjoy managing, motivating and coaching others as well as working collaboratively to find pragmatic solutions to issues and challenges.
Given the size of the charity and the team, you will be comfortable in a dynamic role where no day is the same; moving easily from strategic to operational tasks and ways of working.
Whilst you do not need to be an expert in offices services and facilities and IT systems and applications, a general understanding and desire to learn would be an advantage.
If this sounds like you then visit our website and apply today to join an amazing organisation and be part of something that is truly special. You will also find contact details on our website for an informal discussion about the role.
Closing date: noon, Wednesday 30 April 2025
Interview dates: Monday 12 May, Wednesday 14 May and Tuesday 20 May 2025.
Other roles you may have experience of could include: Head of Human Resources, Senior Human Resources Business Partner, Senior HR Manager, HR Consultant, Head of Operations, Head of Support Services
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services


The client requests no contact from agencies or media sales.
£40,500 - £44,100 per annum
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
This is a unique chance to play a pivotal role in driving impactful external communication strategies that support Individual Giving and Events and Community Fundraising. As a key player in the Strategic Communications, Campaigns and Brand team, you’ll enable the integration of mass fundraising activities into wider organisational communications, inspiring action to fund life-saving initiatives that help men navigate prostate cancer.
Supporting the Head of Strategic Communications, Campaigns and Brand in embedding and developing our Business Partnering model. A major part of the role will be enabling the integration of Mass Fundraising activity into the wider communications plan to enhance results from our communications.
You’ll guide the planning process for projects and campaigns to grow fundraising revenue, support our community and improve outcomes for all men affected by and at risk of prostate cancer.
Please note this role is known internally as Communications Business Partner (Mass).
What we want from you
You’ll have proven expertise in communications business partnering, with experience in mass or public fundraising. Working within our Strategic Communication team, you’ll have a strong understanding of campaign planning tools like OASIS and a solid grasp of PR, social media, and integrated marketing strategies. You’ll be an exceptional communication and stakeholder management skills, with the ability to simplify complex information for diverse audiences in particular mass fundraising engagement.
As natural collaborator, you’ll have skills in influencing, coaching and motivating teams to achieve ambitious results within project management.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 20th April 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 21st April 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Philanthropy and Partnerships fundraising at Alzheimer's Research UK has grown significantly over recent years. The Directorate has a track record of soliciting seven-figure donations and winning significant corporate partnerships with well-known and well-loved brands such as Omaze, Cadbury, Warburtons, Roadchef and Dobbies.
We are now looking to build upon our success by launching a new, significant fundraising appeal. This appeal will help drive further transformational growth, from income across majors donors, trusts and foundations, and corporate partners. Ultimately, it will help us funding cutting-edge research that will bring forward the day when we can diagnose, treat and prevent dementia.
As Proposition Manager, you will play a critical role in the Directorate, by developing and managing the charity’s core Case for Support and a suite of compelling propositions for our key initiatives. These will be designed to inspire and engage high-value donors, including philanthropic individuals, trusts and foundations, and corporate partners.
You will collaborate closely with the Scientific Communications, Research, and Fundraising teams to translate complex research and programmatic content into clear, persuasive, and donor-centric propositions. Your work will ensure that the High-Value Directorate is equipped with impactful materials that effectively articulate the charity’s need, vision, and funding priorities.
Main duties and responsibilities of the role:
Proposition Development & Management:
· Lead the creation and maintenance of the organisation’s core Case for Support, ensuring it reflects the latest research, impact data, and strategic priorities.
· Develop a portfolio of tailored propositions aligned to the charity’s funding priorities, ensuring they are compelling, consistent, and donor-centric.
· Collaborate with the Philanthropy and Corporate Partnerships teams to understand donor needs and create bespoke or adapted propositions.
· Ensure all propositions are regularly reviewed and updated to reflect new insights, projects, or impact evidence.
Collaboration & Stakeholder Engagement:
· Work closely with the Scientific Communications and Research teams to translate complex information into accessible, inspiring content.
· Partner with the Philanthropy and Corporate Partnerships teams to understand donor motivations and tailor propositions accordingly.
· Liaise with internal stakeholders, including Programme Delivery, Impact & Learning, and Marketing teams, to gather the latest insights and impact data.
Content & Resource Management:
· Create and maintain a central repository of propositions and supporting content, ensuring it is accessible and up to date for fundraising teams.
· Develop templates, guidance, and resources to support fundraisers in tailoring propositions for different audiences.
· Ensure all propositions are brand-aligned and compliant with the charity’s tone of voice and messaging guidelines.
Insight & Best Practice:
· Stay informed about sector trends, donor motivations, and best practices in high-value fundraising.
· Use insight and feedback from fundraisers and donors to refine and enhance propositions.
What we are looking for:
· Understanding of the charity sector and medical research.
· Knowledge of high value fundraising, across both Philanthropy and Corporate Partnerships.
· Proven experience in proposition development, fundraising copywriting, or case for support creation, ideally within the charity sector.
· Demonstrable experience translating complex or technical information into compelling, accessible content.
· Experience working with cross-functional teams, including scientific or research experts
· Excellent written communication skills, with the ability to craft clear, persuasive, and emotive propositions.
· Strong project management skills, with the ability to manage multiple projects and deadlines simultaneously.
· Excellent communicator, with an ability to build relationships and inspire confidence and respect at all levels.
· Demonstrates strong negotiation, influencing and decision making skills, with an ability to present arguments logically and confidently
· Excellent listening skills, receptive to feedback and demonstrates flexibility, curiosity and an ability to learn.
· Strong team player who can work both independently and collaboratively with internal and external stakeholders.
· Confident and engaging presenter with an ability to adapt style to suit the audience and react/manage short lead times.
· Excellent planning and organisational skills, with an ability to work to deadlines and reprioritise work in accordance with the organisational needs.
· Highly motivated and target driven, with an ability to demonstrate a proactive and pragmatic approach and identify ways to deliver creative and innovative solutions.
· Strong attention to detail with an ability to remain calm under pressure
· Strong ethical standards and a high level of personal integrity.
· Excellent IT skills in PowerPoint, Word and Excel.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £44,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 21st April 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
We’re looking for a Stories and Media Manager to join our team
Salary: Circa £40,000
Base: Central Edinburgh/hybrid
Hours: Full time and permanent. Working 35 hours a week over core working hours of 10am - 3pm, Monday to Friday, with a one-hour lunch break. The office is open 8am - 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office.
Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks fully remote working/year; three paid carer days/year; death in service benefit; cycle to work and travel season ticket schemes.
To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.
About the role and why we need you
You will be part of a team dedicated to strengthening and maintaining the charity’s position as a trusted source of information and a powerful, supportive voice for everyone living and affected by cancer.
You will be responsible for sourcing relatable human-interest stories about cancer, its treatment and research, and turning them into inspirational case studies which demonstrate our impact and enhance content across our owned and earned communication channels. You will be an effective, genuine and intuitive storyteller as well as an advocate for our mission.
Your ideas and expertise will drive awareness, engagement and conversion through high-profile PR and stories, in turn promoting the work of Worldwide Cancer Research.
The charity’s values are at its heart and include curious, united and spirited; all of which you will readily demonstrate as you work with colleagues across the team, with our supporters, and influencers.
Who are we?
At Worldwide Cancer Research, we start new cures. Cancer is still one of the leading causes of death worldwide, but cutting-edge science can give us hope. Discovery research seeks to uncover new knowledge that could change the way we think about cancer. It reveals new ways to prevent, diagnose, and treat cancer that can save lives.
We actively seek unconventional and imaginative ideas from scientists at all stages of their career, across the globe. In some cases, we are the only organisation that will fund a scientist’s idea. We take an unbiased approach to research funding by focusing on supporting only the best ideas for new cures. By having a diverse research portfolio, we increase our chances of finding breakthroughs.
Our vision is of a day when no life is cut short by cancer, and we believe we can achieve this by starting the life-saving advances of the future by sowing the seeds of discoveries. Anyone that helps bring forward breakthroughs – including our staff, our supporters, and the researchers we fund – is a Curestarter.
As a charity, we are committed to opportunity without barriers, and we are striving to seek, value and learn from different perspectives and experiences. We want Worldwide Cancer Research to be an inclusive organisation – where everyone can be themselves and feel valued – as diverse as the scientific community we fund and the families whose lives we impact.
We are committed to ensuring that we provide equal opportunities to every applicant regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We aim to ensure that our recruitment process is unbiased and that everyone is treated equitably. In support of this, we have pledged to ‘Show the Salary’ for our roles and we are registered as a Disability Confident Committed Employer - because our team members are at the heart of everything we do to start new cancer cures around the world.
To help start new cancer cures and save lives, we are looking for a Stories and Media Manager to join the Brand & Communications team at Worldwide Cancer Research, to help the charity run its multi-million-pound funding programme for discovery cancer research.
The client requests no contact from agencies or media sales.
Eden Brown is delighted to be partnering with an incredible Arts organisation who bring World Class ballet to a wide audience throughout the UK to recruit them a Head of Trusts and Corporates on a 12 moth Fixed term contract. This organisation brings dance to different communities and people of all ages. About the Role You will be responsible for working on the development of a fundraising strategy for grant-making Trusts and Foundations, corporate partners, and statutory bodies for projects of strategic importance as well as identifying major prospects and the pursuit of these, with a view to raise considerable financial support, working to agreed targets. As Head of Trusts and Corporates you will -Support the Senior Grants Manager to deliver the trusts fundraising strategy for 2025/26 and be accountable for its further development in future years. - Gain an in-depth understanding of current corporate partnerships and patronages at the organisation and identify areas for growth, through the deliver of the corporate memberships programme. - Support the Senior Corporate Partnerships Manager to review and deliver the existing strategy for the Corporate Business Unit and be accountable for the programme's pipeline development, for the future. - Work closely with the Head of Major Gifts, Senior Memberships and Legacies Lead to ensure that their strategies are aligned and compliment the trusts and corporate strategies. - With support from the Director of Development, have strategic oversight for the corporate and trusts strategies to ensure equitable stewardship and cultivation opportunities are available. About You You must have had Experience of working with both trusts and corporates in a fundraising environment, with a track record of securing six- and seven-figure support. * Experience and a successful track record of securing substantial sponsorship and funding from the corporate sector, charitable bodies, and private sector/public sector organisations. * Experience of working with Trusts and Foundations or of writing detailed reports and proposal, to secure funding support * Proven experience of managing teams in a fundraising department, supporting their professional development and providing inspiring and supportive leadership * Track record of growing income and pipeline development in the performing arts, cultural, higher education or third sector, in the UK. This role is Hybrid in the London office with some home working available. To hear more about this incredible opportunity please call Laura Iliff on 07442607841. Please note that applications are reviewed on a rolling basis. | |
Referral Type |
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Having begun as a two-person part time project with the modest goal to development of some resources to support listening practices, the School for Synodality has grown to become a hub of encouragement and support around synodal practices within the Church in England and Wales and an important voice in the international conversation about the implementation of synodality. This growth has necessitated stronger working partnerships, growing our capacity and systems. To ensure the limited capacity of our directors is best utilised we’re looking for an operations manager to join are team to support smooth running of the project and development of its vision.
The School for Synodality Operations Manager will be central to the operational and administrative functions of the School for Synodality, including overseeing the work of the Administrator and Communications Specialist and supporting projects and partnerships with diocese, local church communities and other stakeholders across the Church. The role requires someone who understands the Catholic Church and is committed to fostering collaboration for the vision of the School for Synodality.
The successful candidate will need to be comfortable working in a remote, flexible context and working alongside part time staff and volunteers with limited capacity.
The employer of this role will be Northampton Diocese.
The client requests no contact from agencies or media sales.
Contract: 12 month fixed term contract
Closing date: 11:59pm, Sunday 4th May 2025.
Job Title: Campaign Manager - Better Business Act
Why this role?
In this role you would be responsible for driving forward the Better Business Act campaign, building relationships with stakeholders who could help us achieve this critical change and using learning from the campaign to contribute to the strategic design and development of B Lab UK’s policy and public affairs work.
In this role you will:
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Campaign Development & Management: Lead and execute the Better Business Act (BBA) campaign, set KPIs, track progress, and ensure alignment with B Lab UK’s policy strategy. Oversee BBA communications, manage relationships with spokespeople, and ensure Justice, Equity, Diversity & Inclusion (JEDI) principles are embedded.
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Technical Specialist & Relationship Management: Advise senior stakeholders on the BBA, represent it at events, build support among business and policy groups, and manage an events program to advance advocacy.
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Team Management: Line manages the Campaign & Events Coordinator and Public Affairs Officer, providing coaching and ensuring alignment across teams for effective collaboration.
Please refer to the job description for full requirements for this role.
What we’re looking for
We believe someone who has a few of these is well suited to exceed in this role. We would love to hear from you if you:
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Substantial proven ability to manage stakeholder-led campaigns, projects or programmes to advance social change - including people, budget and a multi pronged programme of activities. .
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A deep understanding of the role stakeholder governance can play in creating a future that benefits all people & the planet. Technical expertise in the role of legislative change in creating that future is a huge plus.
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Proven ability to manage senior key stakeholder relationships, including managing high profile stakeholders, co-chairs and campaign spokespeople.
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Strategic understanding of how to build, activate and engage a coalition of supporters at scale towards campaign goals.
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Strong written and verbal communication skills, able to write confidently and adapt style to varied audiences.
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Ability to proactively problem solve and scenario plan to mitigate risk.
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A keen collaborator who values the ability to work effectively with colleagues across internal and external stakeholders, in order to align work and achieve objectives.
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Committed to the principles of justice, equity, diversity and inclusion.
Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).
What we give you
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Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good
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Hybrid and flexible working (around core working hours), we have a high trust environment and are advocates for right place working (min 1/2 days per week in office)
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Opportunity to request to work 4 days a week
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25 days holiday plus bank holidays (pro rata for part-time staff)
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1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days
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Our office is closed between Christmas and New Year, no need to take an extra holiday!
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Private Medical and Dental cover
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£200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme
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2 paid volunteer days per year
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Enhanced Parental Leave and family friendly policies, including carers leave
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Learning and Development opportunities
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Enhanced Pension and Life Assurance
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Cycle to Work Scheme
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Income Protection policy
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Working in a flexible office workspace
B Lab is the non-profit network transforming the global economy to benefit all people, communities, and the planet.
The client requests no contact from agencies or media sales.
Are you an experienced writer with a talent for crafting stories that resonate deeply with high-value supporters? Do you have the project management experience to bring impactful content to life? Can you effectively illustrate an organisation's impact, inspiring a lasting commitment from philanthropic donors and corporate partners?
British Heart Foundation (BHF) is seeking a talented individual with copywriting, design, and project management skills to produce compelling fundraising propositions and bespoke communications for high-value supporters.
About the role
As High Value Communications Manager, you'll produce a range of written and designed materials for major donors, trusts, foundations, and corporate partners. You'll also work collaboratively across the BHF including with fundraisers, grant managers and health insight professionals to identify effective narratives and advise on funding opportunities. You'll write and design compelling cases for support as well as proposals, applications, updates, and donor impact reports.
High-value fundraising is growing rapidly at the BHF. Our teams are securing more and more six-figure donations from individuals, trusts, and foundations, winning high-profile corporate partnerships, opening new markets, and offering first-rate engagement opportunities for our supporters.
You'll join the team at an exciting and ambitious time, where we seek to accelerate high-value giving and generate transformational gifts for a range of ambitious research projects and flagship initiatives.
Working arrangements
This is a blended role, where your work will be dual located between your home and our London office.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
To succeed in the role, you should have:
- Proven experience of showcasing the impact of a charitable organisation for an audience of high-level donors, preferably in a medical science context, to foster repeat and lifelong support.
- Proven experience of producing high specification documents for a discerning readership, encompassing experience in copywriting, desktop publishing including InDesign and the effective use of images.
- Demonstrable project management experience, preferably in producing short and longform written materials from conception to delivery, in both digital and hard copy formats.
- Experience of working with internal and external stakeholders towards a common goal.
- Ability to work autonomously and deliver high quality work to a deadline.
- Familiarity with fundraising databases such as OneCRM and Raiser's Edge databases, would be a valuable bonus.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
The interview process will consist of two stages. The first interviews are planned to be held over MS Teams on w/c 28/4. The second stage is planned to be held over MS Teams on w/c 5/5.
Our vision is a world free from the fear of heart and circulatory diseases.

Prison Facilitator - HMP Hollesley Bay
Shannon Trust facilitator - HMP Hollesley Bay
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Hollesley Bay. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for: 1st May 2025
REF-220 726
The Coalfields Regeneration Trust (CRT) is the only community wealth building charity dedicated to the regeneration of Britain’s coalfield communities. For over 25 years, the CRT has worked with communities to deliver a breadth of projects creating opportunities for people, strengthening the role of community organisations and identifying place based solutions responsive to the challenges still experienced in former coalmining towns and villages. To support delivery, the CRT has developed an innovative community wealth-building model generating sustainable income to deliver both social and economic value. Enabled by engaging key stakeholders, partners and, most importantly the communities, activities delivered are personalised to meet the needs of the people, the organisations and the place.
This is an exciting opportunity to make a real difference in some of Britain’s most disadvantaged communities. The Head of Operations (England) is a key member of the Senior Management Team and you will have strategic and operational management responsibility for the development of our programmes of work in England. Over four million people live in England’s coalfields, located in six regions (North East, North West, Yorkshire, East Midlands, West Midlands and Kent) and this role requires drive, determination and creativity to ensure our teams deliver and maximise the resources we have for the benefit of our communities. You will work collaboratively with colleagues and create a shared collective responsibility for ensuring the CRT achieves its strategic missions and ambitious targets outlined in its new strategy 2024 to 2029 – Building Community Wealth. By working as part of a team across the whole organisation, you will ensure there is a consistent approach to quality, branding and communication with key stakeholder groups.
The role is responsible to the Chief Executive and for contributing to the effective day-to-day running of the CRT, ensuring we demonstrate good governance and fulfil our commitment to diversity, equity and inclusion. We are looking for a charismatic leader and communicator, adept at building productive relationships, committed to staff development and with the adaptability, resilience and strength to influence key stakeholders. You will lead the England Programmes Team, ensuring our community assets and resources are deployed to best effect, be experienced in driving change and identifying new opportunities, and have the capability to develop a good idea and see it through to delivery and completion.
We are looking for an exceptional candidate who is passionate about supporting people, shares our values and has the energy and enthusiasm to create new opportunities to build community wealth in the coalfields.
The client requests no contact from agencies or media sales.