Training manager jobs in north norfolk, norfolk
SLOW is the only charity offering weekly in person and online support groups to bereaved parents and siblings in London and across the UK.
We have a fantastic opportunity for a Fundraiser to make a difference to the lives of bereaved families. As we look to diversify our income, you will work closely with the Charity Director to grow income from Corporate Partners, Community Events, Legacies and Trusts and Grants.
Reporting Line: Charity Director
Based at: Home and occasional travel to SLOW events
Hours: 21 per week (term time only)
Based in London, SLOW (Surviving the Loss of Your World) has offered emotional and practical support for over eighteen years to bereaved families in the UK that have lost a child in any circumstances. Our unique approach to working with parents and siblings is highly regarded by our members and professionals and we are proud to have won the Queen’s Award for Voluntary Service.
Our work is centred around regular support groups for bereaved parents, adult siblings and creative workshops for bereaved younger siblings. All our groups are facilitated by trained bereaved parents or siblings. Our members regularly refer to our groups as a ‘lifeline’. Our model of bereavement support is unique and is a direct response to what bereaved parents have told us they need.
SLOW is a registered charity with an income of currently circa £185k. The charity has a stable resource base with a range of income sources – some annual, some on multi-year commitments and other funding resulting from planned and targeted approaches.
Key Responsibilities
- Under the leadership of the Charity Director, the Fundraiser will manage the day-to-day fundraising and support the Charity Director in raising funds and developing SLOW’s income to ensure financial stability. You will assist the Charity Director in achieving the annual income and suggest new revenue streams.
- Working closely with the Charity Director, you will manage, monitor and execute SLOW’s annual financial target through a variety of different revenue streams. You will be supported by SLOW’s Business Management Assistant.
- The Fundraiser is part of a small team of paid and voluntary personnel working to maintain and develop SLOW in accordance with its founding principles and ethos. From time to time the post-holder will be required to take on tasks that are the primary responsibility of another if necessary.
Execute grant applications including: ·
- Researching appropriate grants for applications
- Writing and checking of all grant applications including proposing figures and the provision of all supporting documents
- Responding to queries from funders, including meeting/networking with them where necessary
Detailed Description Grants and Fundraising
- Collating and submitting feedback forms including analysis of expenditure versus grant allocations and membership
- Maintain good relationships with officers of grant making trusts and bodies in order to ensure regular and timely compliance with requirements
Assist with all SLOW fundraising including specifically:
- Managing corporate and private donations, charitable retail schemes and digital fundraising channels
- Work closely with the BMA to set up and administrate sponsored events and other ad hoc fundraising activities
- Researching and proposing additional channels for fundraising
- Work & liaise closely with volunteers at SLOW events
Person Spec:
Essential:
Previous experiences of successful grant applications and fundraising
Experience of organising fundraising events
Strong communication and interpersonal skills
Solutions Focused
Flexible and adaptable attitude
Computer literacy
Desirable:
Experience of corporate partnerships
Experience of Legacies
Experience of working remotely within a highly successful small team
Knowledge of CRM systems, preferably Beacon
A bereaved parent or sibling
Experience of working within a similar organisation
HOW TO APPLY
Please apply for this post by midnight on Monday 5 May by sending a CV and covering letter of no more than two A4 pages describing how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential and desirable criteria in the person specification.
Only applicants selected for interview will be contacted, and an invitation to interview will be sent by email.
Shortlisted candidates will be interviewed by the Chairty Director and other members of the SLOW Team, either in person or via video conferencing, as the situation allows.
SLOW is committed to enriching the diversity of our team to better reflect the needs of the communities we serve and to enhance the skills of our workforce. We actively encourage applicants from underrepresented backgrounds to apply for this role if your skills match the job description.
The client requests no contact from agencies or media sales.
We’re looking for a self-directed and talented technologist who is passionate about tech for good and how AI can support civil society organisations to achieve their missions.
- 4 days per week
- £52,000 salary FTE
- Remote location
- 1 year fixed term with possibility to extend
We are also recruiting for a Head of Design for AI, and we expect these roles to work closely together alongside our wider CAST team and partners.
Application deadline - Tuesday 6th May 12pm
About CAST
CAST helps people use digital for social good. We're on a mission to create a more responsive, resilient and digitally-enabled social sector by supporting nonprofits to embed digital and design across their services, strategy and governance and working with sector leaders, funders and government to make this happen.
CAST is a ten-year old charity made up of incredibly dedicated designers, technologists, activists and entrepreneurs. Collectively we have deep experience and a great reputation across charity and civil society, design, digital and innovation.
The past decade has proven how vital digital is to charities, and with it, how important CAST’s work and mission is.
About the role
One of the core areas of CAST’s work is building the capacity of the social sector to respond to the rapid scale advances in AI. The evidence from the Charity Digital Skills Report; Joseph Rowntree's Grassroots and Nonprofits research and our own AI survey shows that charities are unlikely to benefit from - or respond to the challenges of - AI without intentional support and capacity building. To support charities’ (critical) adoption of AI we need to invest in supporting sector-experiments that create demonstrable impact (acting as showcases), working alongside the peer groups, charities and working groups to help move conversations into practical action.
To achieve that, we are looking to recruit a Head of Technical AI Experiments to focus on driving forward this work in a number of different ways:
- Providing direct support to organisations and specific technical advice;
- Building a range of experiments and tools alongside the sector;
- Supporting the design and development of specific programmes, training and interventions that will help shift the sector on AI
Whilst there is a lot of work underway and in the pipeline on AI this role will be expected to shape this work based on their deep experience and knowledge of AI, and support the wider team at CAST to upskill in this area.
You can find more information about CAST on our website.
What you'll achieve
- Create simple to use AI products and prototypes that meet the needs of the charity sector and their communities; being transparent about how the tools work to build understanding and confidence
- Contribute to the development of an ongoing AI strategy that aligns with CAST's mission and supports the digital transformation of social sector organisations;
- Alongside the Head of Design for AI, lead the design, development, and deployment of AI experiments, tools and resources tailored to the needs of the social sector;
- Provide training, resources and expertise to social sector organisations to build their AI literacy and empower them to leverage AI technologies effectively through both direct coaching and via networks;
- Working with the wider CAST team, contribute to the ongoing development of ethical guidelines for AI use, ensuring compliance with legal standards and promoting responsible AI practices within the sector;
- Foster partnerships with technology experts, academic institutions, and other stakeholders to advance AI initiatives and share best practices for the sector;
- Stay abreast of emerging AI trends and technologies, assessing their potential impact on the social sector and identifying opportunities for innovation;
- Support the wider CAST team in developing their knowledge and skills on AI, and how we can use AI to best effect within our own work.
Skills and capabilities required
- Proven experience in a senior AI or technology leadership role, ideally with experience of the social sector;
- In-depth knowledge of AI technologies, including machine learning, natural language processing, and data analytics.
- Demonstrated ability to develop and execute strategic initiatives that drive technological adoption and innovation.
- Strong understanding of ethical considerations and regulatory requirements related to AI technology.
- High levels of autonomy with extraordinary organisation and communication skills.
- Able to thrive in a distributed team that changes and responds to the needs of the network and charity sector
- A strong commitment to the aims and objectives of CAST.
Benefits
- Working in a dynamic and creative team with an open and supportive culture
- Opportunity to make a positive social impact
- 30 days holiday a year pro rata, plus bank holidays
- Flexible and remote working
- Family Friendly Benefits: we are committed to supporting staff in achieving a sensible work-life balance
- Group personal pension scheme
The client requests no contact from agencies or media sales.
Strategic Volunteer Lead
We are seeking someone brilliant to be our Strategic Volunteer Lead and work collaboratively to support Youth Zones with their volunteering strategies, recognising and rewarding the huge benefits a volunteer workforce brings.
The organisation is an equal opportunities’ employer and welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.
Position: Strategic Volunteer Lead
Location: Home-based with travel (across North-West England & London) (home location within reasonable commutable distance of Youth Zones in North-West or London). Bolton and London offices can also be used as a working base, if preferred.
Salary: £32,500 to £37,000 0.8 FTE (dependent upon experience)
Contract: 18-month Fixed Term contract
Hours: Part-time, 30 hours per week (Hours can be worked flexibly – working pattern to be agreed at point of role offer)
Benefits: Agile working with flexibility in working hours; 25 days annual leave (calculated pro-rata) rising to a maximum of 30 days; birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts.
Closing Date: 12noon Wednesday 14 May
First stage interviews (virtual): Friday 23 May 2025
Second stage interviews (in-person in Wigan): Tuesday 3 June 2025
There will also be a short, values-based phone interview between Stage 1 and 2.
About the Role
As a pioneering and growing Network of youth charities, it is paramount we have clear and robust volunteer strategies, maximising the value of volunteers.
You will promote a positive culture of volunteering across the Network, working collaboratively with Youth Zone senior leadership teams. This will include support and delivery of workshops, proactively focusing discussions to result in strategic commitment to volunteering. You will also support the Youth Zone Network with general volunteering advice and guidance, promoting best practice so our volunteers shine in their roles.
About You
You will have experience of volunteer recruitment and management, implementing volunteering strategies and thrive on working collaboratively. And you will be excited to work for an innovative, young person-centred organisation.
To apply, please submit a CV and cover letter (of not more than two pages), explaining clearly why you are interested in the role, and answering as many points as you can from the role profile. We’d also love to hear about your transferrable skills.
About the Organisation
A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. We train the amazing people that run them and offer continuing support to Youth Zones nationwide through a national network of independent youth charities.
You are actively encouraged to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.
The charity is committed to the safeguarding of young people. In accordance with its Child Protection and Safeguarding procedures, this position requires a basic DBS check.
Other roles you may have experience of could include Volunteer Engagement, Volunteer Recruitment, Volunteer Manager, Volunteer Coordinator, Volunteer Engagement Lead, Volunteer Recruitment Lead. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
This is a new role within the communications and engagement team, with responsibility for helping our members to campaign and secure improvements to regional transport accessibility. The role is part of our work to achieve justice in society, where disabled people’s voices are amplified, and our message is heard and acted upon.
You will work across the north of England, mirroring the regions covered by the Sub-national Transport Body ‘Transport for the North’. You must live in this region to apply and undertake this position.
You will collaborate with Transport for All members, disabled people’s organisations, and civil society organisations, bringing disabled people together to share our views on accessible transport and make change. Where campaigning is already taking place, you will work alongside it, offering resources and practical support as desired.
You will need to stay abreast of transport developments in your region, and work closely with other teams to share your insights. This will ensure local disabled people’s experiences guide the national agenda.
Key responsibilities
1. Planning and development (10% of time)
· Plan regular activity across your region, considering staffing, budget, and wider organisational requirements
· Help to develop and deliver Transport for All’s membership offering, community building and local campaign support
· Keep Transport for All’s CRM and records up to date
· In partnership with your manager, create systems to monitor objectives against funding and organisational targets and prepare reports to evidence progress against these
2. Communication and community building (50% of time)
· Build relationships with local members, campaigners, disabled people’s organisations, groups and forums
· Represent Transport for All at meetings and events, including giving presentations on our work
· Organise and deliver regular member meetings online and offline, providing space for people to connect, share transport accessibility news and plan and progress campaigns
· Contribute and commission member content for the member newsletter, website, and social media
· Speak to the media and develop and grow a network of local members willing to train as spokespeople for meetings and media interviews
· Promote and grow a diverse membership in your region
· Ensure members can take part in paid opportunities via the training, research and consultancy team
3. Policy influencing and campaigning (30% of time)
· Maintain awareness of the policy agenda for your area
· Keep abreast of transport issues local members are experiencing
· Act as a conduit between members, the Insight and Advice team, and the Policy, Public Affairs and Campaigns team
· Work collaboratively with the Policy, Public Affairs and Campaigns team to form and maintain relationships with key regional stakeholders
· Coordinate responses to regional transport consultations in line with Transport for All positions, coordinating contributions from members, and giving guidance to members who wish to respond individually.
· Bring together and support members and campaign groups to influence local policy through local or national Transport for All campaigns. This could mean you will:
o Support members with campaign planning
o Provide practical support eg booking venues and access support for meetings, coordinating emails to local members
o Give guidance on technical aspects of transport policy
o Attend meetings with decision makers alongside campaigners, and representatives from the Policy, Public Affairs and Campaigns team
o Publicise campaigns in local media
o Document campaigners’ experiences for others to learn from eg via website pieces or commissioned blogs
· Contribute to Transport for All’s understanding of overarching issues and contribute to national campaign planning.
4. Insight (10% of time)
· Share information about the Transport for All advice-line with members and the disabled community in your region
· Give updates on regional transport changes to the Insight and Advice team to support accurate advice giving and regional casework
5. General (at all times)
· Undertake any other tasks, duties or projects which may arise from time to time which are in line with the general level of this post and as instructed
· Undertake occasional evening and weekend work as required, and take responsibility for arranging time off in lieu with your manager
· Line manage and supervise members, contractors and staff as required
· Work within the Social Model of Disability
· Work in adherence to Transport for All’s values and staff policies
· Maintain confidentiality
· Attend staff meetings as needed
Skills
We’re looking for someone who:
1. Understands transport accessibility barriers for disabled people, this may be from personal experience
2. Lives in, and has knowledge of, the Transport for the North region, including political and/or transport structures
3. Is confident representing an organisation and building and managing external relationships
4. Has experience of working collaboratively to mobilise campaigners, including running meetings or events
5. Has a track record of securing change through campaigns, activism, public affairs or political influencing
6. Has versatile written and verbal communication skills, including listening skills
7. Can demonstrate excellent teamworking skills with the ability to work flexibly and collaboratively across a remote organisation
8. Is committed to, and understands, the social model of disability, and disability justice
We particularly welcome applications from disabled people. This explicitly includes those of us who are Deaf, neurodivergent, chronically ill, have a mental health condition, have age-related impairments, and people with both visible and non-visible impairments.
Why choose us?
Transport for All is a disabled people’s organisation. Almost all of our team and trustees have lived experience of impairment or chronic illness.
We’re committed to understanding and respecting each other's access requirements. Accessibility is embedded in our systems and ways of working, and wellbeing is our focus.
Transport Justice for disabled people.
The client requests no contact from agencies or media sales.
Digital Marketing Lead
Be part of a Wilder Future
We are looking for a talented and experienced digital marketing professional with a passion for nature.
Join a Trust that protects and enhances the wildlife and wild places of Staffordshire and promotes understanding, enjoyment and involvement in the natural world.
Position: Digital Marketing Lead
Location: Remote (office working in Staffordshire, minimum 2 days per month)
Hours: Full time 35 hours per week
Salary: £29,000 - £36,000 per annum
Contract: Permanent
Closing Date: 9am on the 28th April 2025
Interview Date: Interviews will be held in person at the Wolseley Centre, during the week of the 6th May
The Role
The Trust had an income of £4.7m in year ending March 2024, excluding an exceptional legacy of £2.2m. To enable the charity to push ahead with this vital work to restore the natural environment across Staffordshire, income needs to be increased to £10m by 2030.
The Digital Marketing Lead will be the key contact for digital communications and marketing within the organisation, providing input into annual budgets and plans from the perspective of their expertise.
Your role will involve designing, testing, and delivering engaging campaigns, and mapping user journeys to enhance supporter experience.
This position is a new one, and one of the key recommendations of a fundraising research assignment conducted at the end of 2024.
This is an opportunity to make a difference. You will be a key part of a passionate and enthusiastic team who are building a wilder future for Staffordshire and inspiring more people to take meaningful action for wildlife.
About You
This is a unique opportunity for an ambitious and innovative storyteller to use their digital marketing skills to drive engagement and fundraising. You will be a motivated, resilient self-starter with experience of email marketing and engagement, including designing, testing and delivery for a complex organisation. The ability to create engaging content for various digital channels, a keen eye for detail and experience of crafting superb copy are essential.
You must be familiar working with data and analytics to extract insight to continually drive performance of communications and have experience of mapping user journeys through all touch points, including social media and the website, to enhance the quality of supporter experience.
Professional in any situation, you will be a strong ambassador for the Trust, passionate about the mission and able to share the vision across multiple audiences.
This is a UK-based post and applicants must be living in and have the right to work in the UK.
Benefits include:
• 10% Non-contributory Pension
• Employee Assistance Programme
• Life Assurance
• Salary Sacrifice schemes for cycle to work and Electric vehicles
• 25 Days basic holiday allowance, plus bank holidays, and extra Christmas leave
• 15% discount in our cafe
• PPE and uniform provided as required
The Organisation
Join the county’s leading conservation charity, committed to protecting wildlife and inspiring a lifelong love of nature. Our climate is in crisis and nature needs our help, but together we can make a difference. The 50-year vision is for a thriving county with wildlife at its heart, which everyone enjoys, values and wants to play their part in protecting and improving.
These are not jobs – these are careers. For staff, being part of the effort to address the climate and nature crisis makes working for here truly meaningful and rewarding.
As well as investing in the mission, the organisation invest in people and culture and are committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. There is also a range of benefits such as flexible working and an employee assistance programme.
You may also have experience in areas such as Digital Marketing, Digital Communications, Digital Marketing Lead, Digital Communications Lead, Digital Marketing Officer, Digital Communications Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Frazzled is a small mental health and wellbeing charity founded by Ruby Wax OBE, that provides a safe, confidential and non-judgemental environment where people who are feeling frazzled and overwhelmed by the stresses of modern life can meet on a regular basis to talk and share their personal stories.
We run our free meetings online every single day of the year for anyone who needs them, and anyone can book and be included to talk, share, listen and to feel heard.
As part of our exciting plans for growth, we are seeking a Fundraising Lead to drive the organisation’s fundraising to fulfil our mission and play a key role in supporting the next phase of Frazzled’s growth and development.
You will be responsible for developing and delivering an ambitious fundraising strategy with a range of fundraising activities focusing primarily on trusts and foundations but also individual donors, corporate partners and fundraising campaigns.
This is an exciting, creative and flexible opportunity for the right person. The ideal candidate is someone with a demonstrable successful track record in fundraising, alongside the skills of a talented and persuasive communicator and relationship builder. They will be creative, solution focussed, willing to get stuck in and have good humour.
We would be willing to consider freelancers or contract workers for the right candidate.
MAIN TASKS
Fundraising
- Lead on developing and delivering an annual fundraising strategy to support our ambitious plans for growth, securing a minimum of £250k per year from Trusts and Foundations, individual donors, fundraising events and campaigns, and corporate partnerships.
- Research and generate a pipeline of funding applications, including multi-year grant opportunities from Trusts and Foundations
- Lead on writing compelling applications and conversations with funders, talking persuasively and informatively about Frazzled’s work and impact
- Work with the CEO and trustees to develop new relationships with individual donors and strengthen partnerships with existing supporters
- Work with the CEO and Head of Training and Programmes to develop new opportunities for corporate sponsorship and partnerships
- Lead on organising fundraising events such as dinners with major funders and initiate and develop other opportunities for fundraising.
- Lead on Frazzled’s annual Big Give Christmas Challenge campaign and identify any other fundraising campaign opportunities throughout the year, with support from the Project Support and Administration Officer
- Prepare regular reports and updates for our funders and trustees, engaging them with our work and the impact of their support
- Ensure that Frazzled’s fundraising work is GDPR compliant and meets best practice standards.
Other:
- Work with and support the Project Support and Administrative Officer in relevant fundraising tasks, delegating where appropriate.
- Participation in other projects/initiatives as required as a core member of the management team
- A willingness to engage fully with our programme to ensure the post holder can speak confidently about delivery
- Work with the CEO and team to develop innovative and compelling ways to articulate the impact Frazzled has on its community
- Develop and maintain appropriate databases for recording our fundraising work
Person Specification:
- Proven experience of successfully developing and implementing a fundraising strategy
- A demonstrable track record in writing successful funding applications and securing funds, including multi-year grants, from grant-making organisations
- Outstanding written and verbal communication skills demonstrating ability to produce persuasive and compelling copy and content
- A natural relationship builder with ability to influence and negotiate at all levels
- Strategic thinker and ability to turn ideas into action
- Pragmatic, project management approach to work and ability to meet regular, competing deadlines
- Excellent attention to detail and a positive, can do attitude
- Will have attended at least two Frazzled meetings ahead of the interview to understand our approach.
The client requests no contact from agencies or media sales.
Research Associate - National Youth Agency
Contract: 12-month Fixed Term Contract (with potential to extend)
Hours: Full-time - 37 hours per week
Salary: £30,000 – £35,000 per annum, dependent on experience
Remote: This role is 100% homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
This is an exciting opportunity to join our Knowledge Team, working alongside two existing Research Associates and a Data Analyst.
You will be integral in delivering research, data, and insights that support organisational development and programme delivery across NYA.
We are looking for an experienced mixed-methods researcher with a strong understanding of social research and evaluation approaches. Ideally, you will have experience working in or alongside the youth sector and be confident using both qualitative and quantitative methods.
You’ll need to be flexible, proactive, and a strong communicator, able to explain complex ideas to varied audiences.
This role is ideal for someone looking to make a tangible difference through evidence-led approaches that shape policy, practice, and impact in youth work.
Key responsibilities for this role will include:
- Designing and delivering research projects using a range of methods including surveys, interviews, and focus groups.
- Supporting the development of the NYA research and data hub, including external research collation and data visualisation.
- Leading on evaluations to meet funder requirements and contribute to NYA’s growing evidence base.
- Analysing data from NYA programmes to support impact measurement.
- Promoting evidence-based practice across NYA and the wider youth sector.
- Communicating findings clearly through reports, briefings, and presentations.
- Managing research projects and collaborating with internal and external partners to deliver on time and to quality.
- Responding to internal and external research enquiries.
The ideal candidate will have experience in social research, familiarity with various research methodologies, and the ability to communicate complex findings to diverse audiences.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Monday 12th May 2025:
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the
About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from it. As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-221126
Location: Home-based in the UK, with regular national and international travel
Contract: 2 years with the possibility of extension dependent on funding.
Reporting to: Chief Operating Officer
Salary: £65,000 to £70,000.
Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every years’ service up to 30 days total), life assurance and access to an employee assistance programme.
WeProtect Global Alliance will not be responding to expressions of interest or applications sent by third parties (agencies, brokers or recruitment specialists).
We require a highly skilled and motivated individual who has strong ethical standards and demonstrable commitment to our values to help grow, oversee, retain and actively engage the WeProtect Global Alliance to collaborate, advocate and members and collectively work together to deliver our vision of a world where children and young people can access and participate in the digital world free from harm, sexual abuse and sexual exploitation.
The successful candidate will demonstrate considerable professional experience in a comparable role and a genuine passion for child protection. They will have a strong track record in developing, harnessing and deploying a diverse community of practice to develop real world solutions to make the digital world safer for children and young people across the globe.
Politically, commercially and financially astute, you will have a broad range of skills. You will be able to grow, activate and develop deep connections to nurture, harness and activate our alliance members to deliver our global mission and strategic objectives in a period where we are developing our new Strategy.
You will relish the opportunity to lead and support our member alliance, which currently comprises a broad range of high profile and influential representatives drawn from government, multi and bilateral agencies, global tech communities, NGO and advocacy groups, to focus on delivering real world solutions to often sensitive issues where competing views, political opinions and priorities can make seeking a resolution a challenge.
You will be comfortable supporting our Members Team and Alliance member community to ensure we remain relevant, responsive and impactful in an increasingly polarised political landscape as we enter the fourth industrial revolution.
You will be able to focus on both the detail and the bigger picture in a complex landscape and be an inspirational and supportive team player who will live our values, shine confidently as a key member of the senior management team, be a role model to our brilliant secretariat workforce and an ambassador when engaging with members and external partners.
If leading, growing and getting the best out of a global community, combined with our mission of making the digital world free of harm for children and young people, motivate you to come to work and give your best every day, then this is the place for you and we cannot wait to welcome you!
About WeProtect Global Alliance
The online world was not created with children in mind and can be unsafe for children and young people to explore. Every phone and computer is a potential gateway for offenders seeking to sexually exploit children. Our Alliance generates political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.
Our Alliance’s geographical reach is unprecedented: 103 governments are members along with 82 private sector companies, 126 civil society organisations and 10 intergovernmental organisations. This diverse membership is key to our ability to deliver real change. Together, we break down complex problems and develop policies and solutions to protect children from sexual abuse online. More information on who we are and what we do can be found on the WeProtect Global Alliance website.
WeProtect Global Alliance is supported by a high-performing secretariat of eleven staff based in the UK and Belgium and is overseen by an influential Global Policy Board that the Head of Strategy will work collaboratively with to ensure the Alliance members remain impact and child centred.
Job description
Overall purpose of role
As the WeProtect Global Alliance Head of Members, you will grow and lead our capability and capacity to harness and grow our global alliance network to guide and drive the implementation of our Strategy and mission targets. This role requires an organised, driven, and people-oriented leader with deep and global connections in the child protection field.
Your team will develop and deliver an elevated approach to managing a diverse community of members, supporting the Alliance maximise our impact on the global stage, support and advise the Management Board, Executive Team, Head of Strategy and Head of Development on the best ways to harness our Alliance community to respond to a rapidly evolving operational landscape and navigate key strategic decisions.
You will also work closely with the Head of Strategy and Head of Development to support the development of new ways of working to understand our collective impact and ensure our secretariat, members and broader organization actively remain relevant and focused on delivering our mission and strategic objectives.
You will grow the capabilities and lead the WeProtect Global Alliance members work, with key accountability for the following outcomes:
· Work with the Executive Team, Management Board and Policy Board to develop, secure buy-in and implement a members strategy, operational and action plans to harness our diverse community to deliver the existing and forthcoming WeProtect Global Alliance Strategy and delivery targets.
· Collaborate with the Head of Strategy, the Head of Development and MEL lead to collectively build, maintain and oversee our theory of change and broader operational model to ensure we effectively harness and activate our member community to have real world impact on the lives of children and young people.
· Build the capability and capacity of the organisation to remain truly member led, build and manage the Members Team to pro-actively deliver a portfolio of work that will raise the profile of our mission and shift the needle on governmental, public and private sector agencies approaches to child protection and safety in the digital world. This includes overseeing and leading the Alliance’s Reference Groups and working collaboratively with the Executive Team and Head of Strategy to co-lead our work in international fora (most notably the WeProtect Global Summit).
· Build and maintain meaningful engagement with a broad range of members from across the public, private and third sector (including government agencies, advocacy communities, specialist tech and civil society organisations) across the globe to deliver the WeProtect Global Alliance strategic mission.
· Play an active role in building the operational resilience, financial sustainability and compliance capability and capacity of the Secretariat to provide a world class service to our members and Board to ensure WeProtect Global Alliance remains focused on creating a world where children and young people can access and participate in the digital world free from harm, sexual abuse and sexual exploitation.
Key Responsibilities
1. To lead the Members team to strengthen the WeProtect Global Alliance member’s portfolios by developing, securing buy-in and implementing the organisations member strategy, operating, governance model, plans, success indicators and internal capabilities to harness the power of our members to achieve our mission and vision in line with our core values.
2. To be a thought leader, keep abreast of external trends and developments and changing circumstances to ensure the WeProtect Global Alliance Member Strategy remains relevant, targeted and focused on improving outcomes for children and young people in a rapidly changing legislative, operational and technology landscape.
3. To be accountable for member services, outreach, growth, governance and cross organisational projects and work streams. This includes planning and organising relevant performance and delivery areas, being mindful of cross-cutting impacts and priorities.
4. To ensure the continuous development and effective delivery of the WeProtect Global Alliance Member’s Strategy in a fast paced, politically sensitive and rapidly changing external environment, including participating in and leading (where relevant) annual business planning, forecasting, setting, monitoring, reviewing and reporting on budgets and relevant donor requirements to support effective decision making throughout the year.
5. To provide exemplary leadership and line management to staff, including appraisals, supervision, team meetings, delegating, managing, engaging, developing and supporting staff to be the best they can be and achieve our strategic objectives in accordance with our vision and values.
6. Lead and develop effective working relationships with external partners, stakeholders, members and staff to maximise the collective impact of WeProtect Global Alliance (governmental, public, private, civil society and advocacy communities).
7. To take accountability for preparing papers, reports and presentations for internal and external meetings including senior management meetings, executive team, trustee, board and reference groups meetings. To attend, chair, and contribute to meetings, briefings, reviews, due diligence and auditing and compliance activities.
8. Represent the Executive Director and the Chief Operating Officer at internal and external events, share peer responsibility for problem solving challenges, creating a ‘one team’ approach to delivery and deputising were appropriate.
9. To be an ambassador, spokesperson and representative of WeProtect Global Alliance Secretariat at external events.
Expectations
As a member of the Senior Management Team (SMT) you will also have a pivotal role to play in supporting and improving the organisation’s effectiveness as we develop the WeProtect Global Alliance’s new strategy, operating model and ways of working to ensure we remain effective, responsive and relevant in an increasingly complex and fast-moving technological landscape.
As a global, multi-sector alliance, ensuring equity, diversity and inclusion (EDI) is embedded in everything we do is a critical priority. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to be impactful and effective. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.
1. To attend and contribute to meetings, training and other events as required.
2. To actively participate in our supervision and appraisal process.
3. To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.
4. To travel to meetings and fora which may require the need to work unsociable hours e.g. attending evening or weekend meetings.
5. To adhere to relevant legal and statutory requirements including Data Protection Act and the Health and Safety at Work Act.
To use WeProtect Global Alliance resources responsibly.
Person Specification
Essential criteria
Experience
1. Significant senior experience and demonstrable record leading and growing a diverse global membership and/or partnership alliance function and/or service to deliver an ambitious child centred mission on the global stage.
2. Outstanding leadership and team management experience, including experience coaching and line managing direct reports.
3. Demonstrable effective influencing and negotiation skills and political judgment with a proven track record building productive and impactful professional relationship and partnerships with a wide range of individuals and organisations.
4. Demonstrable experience leading change and transformation with demonstrable qualities as a change agent.
5. Demonstrable senior management level experience in project management, financial, donor and budget management, monitoring, evaluation and lesson learning across the fields of strategy, research and policy.
6. Significant experience commissioning high quality, high value research and policy projects and able to demonstrate the use of insights in long term planning and impact frameworks.
Skills
1. Outstanding communication skills and ability to effectively engage and build meaningful relationships with internal and external staff and stakeholders at all levels.
2. Outstanding self-management skills to work independently, autonomously and as part of a team, using own initiative and being flexible and adaptable to deliver as ‘one team’.
3. Excellent IT, project management, financial management and donor engagement skills.
4. Demonstrable excellent planning and organisation skills to deliver work to agreed timescales and standards.
Knowledge
1. Knowledge and understanding of WeProtect Global Alliance mission, vision, values and ambition and how it applies to this post.
2. Knowledge and understanding of a child centred approach to participation, advocacy and EDI and how it applies to this post, with a focus on embedding effective policies and processes.
3. Awareness of global child protection policies and procedures within the digital arena and a genuine passion for child protection.
Other
1. A willingness to travel and work unsocial hours (time in lieu can be claimed)
2. Commitment to your own continuing professional and personal development
3. To uphold high standards of work, standards and conduct in line with WeProtect Global Alliance values.
Diversity, inclusion and equity
We welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability or sexual orientation. We particularly welcome applicants from ethnic minorities and other under-represented groups.
Safeguarding and values
As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.
All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.
Our values are:
· Empowerment – collaboration, innovation, challenge
· Accountability – responsibility, delivery, safeguarding
· Respect – honesty, feedback, inclusion
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a national charity to recruit a Supporter Engagement Officer in order to play a crucial role in fostering lasting relationships with the charity supporters across Dorset.
You will provide exceptional service to donors, volunteers, and community fundraisers, ensuring that their engagement with the charity is meaningful and rewarding. You will be at the heart of the charity fundraising efforts.
As a Supporter Engagement Officer you will:
- Act as the primary point of contact for charity within the Dorset community, promoting the charity and maximising income opportunities.
- Provide top-quality stewardship for supporters, ensuring they feel appreciated and valued.
- Identify and pursue new opportunities for income growth in line with the charity’s strategy.
- Manage and coordinate collection boxes across Dorset, working closely with fundraising officers and finance teams.
- Collaborate with local community groups to support and promote fundraising activities.
- Develop and deliver engagement activities, including newsletters, events, and personal acknowledgements, to thank, update, and inspire supporters.
- Lead and manage a team of volunteers across Dorset, recruiting, training, and providing ongoing support.
- Work alongside volunteers to engage with and expand local fundraising initiatives.
- Deliver compelling talks about the charity to different audiences, adapting your approach to ensure maximum engagement.
To be successful, you must have experience:
- Strong interpersonal and communication skills, both written and verbal.
- Experience in customer service, supporter care, or fundraising.
- Excellent organisational and time-management abilities.
- Attention to detail and the ability to handle sensitive information with confidentiality.
- Proficiency in Microsoft Office and CRM/database systems.
Desirable
- Previous experience in the charity sector.
- Knowledge of fundraising principles and best practices.
- Experience using supporter engagement platforms or email marketing tools.
Salary: £30,000 - £32,000 per annum
Contract type:Full-time, permanent
Location- Dorset, remote work
Closing date: On rolling basis
Interview: TBC
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We are looking for an enthusiastic individual with a can-do attitude to join our Fundraising & Engagement Team and help raise vital funds for children with cancer. You don’t need previous fundraising experience—just strong organisational skills, creativity, a talent for building relationships, and a genuine passion for making a difference and raising money for charitable causes.
In this varied role, you’ll support the planning and delivery of fundraising events, care for our amazing supporters, and assist with individual, community, and corporate fundraising activities. You’ll gain hands-on experience across multiple fundraising areas, playing a key role in ensuring the smooth delivery of the team’s work through excellent administrative and project support.
This is a hugely rewarding opportunity for someone looking to take their first step into the charity or fundraising sector, or to build on existing experience. If you’re ready to learn, grow, and be part of something meaningful—we’d love to hear from you!
Who are we looking for?
To succeed in this role, you will need to be passionate about fundraising and demonstrate key qualities that will help you thrive in a dynamic and supportive environment.
The ideal candidate will have:
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A keen interest in fundraising with a willingness to learn and develop as a professional fundraiser (and if the opportunity arose, a willingness to study for a Level 3 Fundraising Apprenticeship over 13 months)
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Strong communication skills, both written and verbal, and the ability to provide excellent supporter care and build relationships.
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A positive, enthusiastic and results-driven attitude with the ability to work on your own initiative or as part of a team.
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IT literacy with knowledge of Microsoft packages.
See our Recruitment Pack for the full role description and specification and for more information about the charity.
Location: Home-based, ideally located in London or within a short commutable distance. Regular travel to the London office is a key requirement of the role, with occasional national travel also expected.
Interviews: 20 May 2025 (London Office)
Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Promoting equality and diversity: We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation.
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.

The client requests no contact from agencies or media sales.
About Open Cages
Open Cages is a UK-registered charity fighting animal suffering. We are part of an international organisation, Anima International. To achieve our goal we use scientific evidence, careful reasoning, and draw upon decades of collective experience. Just in the last few years, we have successfully helped improve the lives of hundreds of millions of farmed animals in the UK.
We are impact-oriented and use a wide array of tools to make the world a better place. Our current toolkit includes:
- Investigations which reveal the reality hidden behind the walls of factory farms
- Negotiations with companies to encourage them to eliminate cruel practices from their policies
- Advocacy to secure legal milestones for animals
At Open Cages we won’t stop until we end animal suffering. We would like to invite you to join us and help us achieve this goal.
What do you gain by working at Open Cages?
- Meaningful work – you will help build a world free from animal suffering
- Time – you will be able to focus full-time on helping animals
- High degree of flexibility – the work is almost totally remote and you will organise your working hours and workflow yourself
- Trust – we expect you to make mistakes as a given and learn from them
- Autonomy – you will experience freedom and independence in your decision-making
- Transparency – you will have access to the work and decisions of others
- Honest work culture – you will know what your colleagues are doing and what they really think
- Knowledge – you will learn and receive support from people who have been fighting for animals for many years
- Opportunity to grow – you will learn every day and be encouraged to experiment beyond your skill set
- Ability to influence the organisation – we encourage our people to openly speak their mind and thus you will be able to impact what kind of organisation we are
- A laugh – animal advocacy can be dark at times, we think that having a fun atmosphere is key to balance this
- Transparently set compensation – Our salaries are not negotiable and are based on a transparent algorithm that is the same for each role
Following a 3-month probation period, you will transition to a fixed-term contract. Upon successful completion of this term, you will be offered a permanent employment contract. A minimum salary of £39,695.24 gross (our salary base for people resident in the UK) will apply from the beginning of the probationary period. The salary base may change due to your previous experience related to the position, or your experience in animal advocacy (+3% for each year). In addition, the salary increases with your seniority in Open Cages according to the following model:
+ 7% – for every year worked at Open Cages during the first 5 years of work
+ 5% – for every year worked at Open Cages during the next 5 years of work
+ 3% – for every year worked at Open Cages during the next 5 years of work
+ 2% – for every year worked at Open Cages during the next years of work
About your role
We are a small and ambitious early-stage organisation with two full-time team members. Our current objective: to help the 1 billion chickens raised annually in the UK. By joining us as our first employee focussed on operations, you will help lay the foundations of the organisation as it prepares for rapid scaling, not only increasing our impact for animals now but by also helping to shape the organisation we want to become. If you have an engineering mindset, like to organise things (ideally in spreadsheets), and navigate through novel problems, it’s time to use your strengths for animals. Whilst it may sound challenging, this is a once-in-a-lifetime opportunity to be part of making a historic change for those who cannot stand up for themselves. Someone has to pick up that challenge, and we hope it will be You.
To help the billions of animals trapped on factory farms, we need an organisation that is expertly designed and not weighed down by inefficiencies. In this role your first task will be to help us manage, monitor and speed up our internal processes such as accounting, finances, payments, staff operations, donor management and event planning.
We can accommodate to you
Due to the broad scope of our work, there is no simple description of the perfect employee. There may also be certain areas where you are stronger than others, and we are open to fitting the role around you. We are looking for a generalist rather than a specialist. However, you do need to have some particular strengths such as conscientiousness and an analytical mind. Ideally, some day, you will be able to lead a team of your own and transfer your knowledge to them.
No previous experience is required for this role. While experience will be valued (and reflected in the salary), we welcome applications from both seasoned professionals and passionate newcomers who align with our organisational culture.
What do we require from you?
- Strong belief in the mission of our organisation. Working for us should not be thought of as a ‘career step’. We want people who are motivated by our mission above all.
- Flexible availability. We think of ourselves as a small startup. The fate of the organisation rests on a handful of highly motivated advocates who want to do something ambitious with their lives. We want to maintain the intensity of our current operating culture, so you should expect to work the occasional weekends and late evenings.
- Not being an asshole. We expect you to treat others with respect, decency and compassion – even the occasional adversaries.
- A preference for hard work. Activism is our passion and one of the main motivations in life. To fit our culture, you have to be a person that is proactive and enjoys work.
- Growth mindset. Nobody knows how to fix the world, so we need you to keep learning. We constantly strive to be better at our activism, but also as people.
- Strong interest in a high-feedback culture. We have a culture of honest and direct communication. We talk openly about our strengths and weaknesses on a daily basis because we want to be the best. You will know what your colleagues really think of you and be encouraged to speak your mind.
- Ability to reason and communicate your thinking, especially in written form. In order to thrive in our organisation you must be able to think carefully, try to back up your ideas with reasonable evidence, and above all be open to being proven wrong and changing your mind.
- Fluency in English. You will be working in a UK-based organisation which will require constant communication with English speakers.
- Ability to work in the UK. This offer is open to candidates who are either currently UK-based, or are willing to move to the UK for the job. We are happy to do whatever we can to help you in relocating, depending on your needs and our ability. If you have any questions about what we can help with, don’t hesitate to write to us!
You do not need to be vegan or vegetarian. While all of our events provide only plant-based meals, we are open to anyone who wants to fight for a world that is free from animal suffering. We won’t turn down any help.
What will you do?
- Build culture – you will help build and reinforce our culture, so we never lose what makes up the strength of Open Cages.
- Embrace reality – you will make it your mission to understand the world as it is rather than as you would like it to be.
- Manage activists – you will manage and work with teams of both employed and voluntary activists.
- Experience frustration – you will feel frustrated about things you could do better or things that are not working in the organisation or your team, and use this frustration as an opportunity to refine and elevate our organisation.
- Question ideas – you will question common knowledge, especially your own ideas, so that our results are always as good as they can be.
- Optimise your performance – you will continuously deepen your knowledge – both about particular areas of animal advocacy and about how the world works – and enjoy this process.
- Prioritise action – you will act even when there is not sufficient data.
- Abandon projects – you will change your objectives when it makes sense, no matter the time already invested.
- Respect and trust others – you will be there for others and trust their intentions. You will support them when they succeed and when they fail.
- Seek information independently – you will be responsible for acting very independently which will require you to obtain and verify data.
- Make mistakes – you will embrace your mistakes without being ashamed with the desire to learn from them.
- Oversee employment – you will oversee payroll, staff contracts, and employment matters and payments.
- Manage and optimise finances – you will be in charge of our income and expenses. This will include making sure that we have efficient and accurate accounting, and that we have enough income to achieve our goals.
- Help ensure legal governance – you will help submit our annual accounts to the charity commission and ensure compliance with all legal duties, such as making tax payments.
- Manage supporters – you will handle communication with our supporter base and manage donors, primarily through email.
- Improve team coordination – you will worry about how to make the team more effective and help us work better together by improving structure, tools, and internal processes.
- Build and improve tools – you will spot inefficiencies and opportunities in our processes – such as our newsletter and payments software – and improve them, for example by building automation tools.
- Plan events – you will handle logistics and planning for internal and external events such as recruitments, training, and team building activities.
- Obsess over speed – your job will not be to simply manage internal operations, but to reduce the organisation’s time spent on them so that it becomes faster and more efficient.
Do you think this role is too challenging and you're not fit for it?
You may be thinking that this role would be interesting for you, but you won’t make the cut.
We encourage you not to worry and fill out the application nonetheless, especially if you meet our requirements (even on a basic level) and you think this position could bring you a lot of joy. Leave the judgment about your competence to us. You may even learn something useful along the way.
We prepared support materials to help you through the application process. We'll also be hosting informational webinars about this role and our recruitment process – click ‘Redirect to recruiter’ to see the website for more details.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Fuel Bank Foundation, we are united by a shared mission purpose: ensuring that no one must choose between heating and eating. Creating a United Kingdom free from fuel crisis. We exist to make it possible for everyone in the UK who prepays for energy to have sustainable access to the heat, light, and power they need to live a happy, healthy, and productive life. Every day, our work helps people facing fuel crisis, providing emergency financial support, practical and actionable advice, and long-term advocacy to create real, lasting change.
As part of the Fuel Bank team, you play a vital role in making this happen. We are committed to fostering a supportive, inclusive, and collaborative workplace where everyone feels valued and empowered. Whether you're working directly with those in need, behind the scenes supporting operations, or helping shape policy, your contributions make a real difference to the lives of the people we support.
Are you a natural team leader or strive to be one, do you have excellent communication skills? Do you thrive in a fast-paced, ever evolving environment, that manages customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.
As the Triage Team Leader, you will be responsible for managing the team’s daily operations and ensuring performance targets are met, in line with our mission to help and support our clients out of crisis. Your role will include leading and supporting triage advisers, conducting regular one-to-one meetings, overseeing resource allocation, and delivering quality assurance and coaching."
Key Responsibilities:
- Leading with Purpose: Support and guide our triage advisers, helping them meet their goals and deliver high-quality support. Hold regular one-to-ones to offer encouragement, feedback, and development.
- Using Resources Wisely: Ensure the team is well-organised and resourced so we can offer the best possible service to those who need us, when they need us.
- Championing Quality: Carry out regular quality checks and offer tailored coaching to help the team grow their skills and confidence, making sure every interaction counts.
- Keeping Track: Monitor and report on how the service is performing against both internal and external targets. Quickly raise any challenges or concerns with the Head of Customer Service and Advice to keep things running smoothly.
- Always Improving: Look for ways to strengthen our service and improve outcomes for people in fuel crisis, making sure we’re always learning and evolving.
- Stepping In When Needed: During busy times, lend a hand by speaking directly with customers facing fuel emergencies—carrying out needs assessments and ensuring they receive same-day support.
Experience and Skills:
- Previous Advice Role: Experience in an advice role with an understanding of how to develop the support we offer.
- Team Leader/Senior Experience: Previous experience as a Team Leader or in a senior role is desirable but we are open to developing the right person.
- Phone-Based Experience: Preferably in a triage/advice role, but general customer service experience is also suitable.
- Empathy and Support: Demonstrated empathy with a strong desire to help and support customers.
- Attention to Detail: Strong administrative and reporting skills with a keen attention to detail.
- Continuous Improvement: A mindset focused on continuous improvement and service enhancement.
- Computer Literacy: Proficient in using computer systems and software.
What You’ll Receive in Return:
- Team Support: Join a supportive and collaborative team committed to your success.
- Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
- Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
- Comprehensive Benefits:
- Enhanced pension contributions.
- Private healthcare and access to an Employee Assistance Programme.
- Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
- Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Relationship Fundraiser
Hours: full-time 36.25 hours worked between the hours of 8am–6pm Mon-Fri (there is flexibility to adapt the working pattern to suit you)
Working pattern: Remote work with occasional travel as required. Applicants must be based in the UK.
Deadline for applications: 4th May 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)
Interviews to be conducted: early May (interviews conducted remotely)
Start date in role: Early June
Rare opportunity: Create lasting change with Brake, the renowned road safety charity.
Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown period, pro-rata for part-time working patterns)
- Annual leave entitlement increases to 37 days following 5 years of service
- Birthday day off
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We're searching for a compassionate, and energised, self-starter with competent IT skills to work remotely and outstanding communication skills.
Job purpose:
Reporting to the Fundraising manager & team lead and in the Income Generation team, you will support and guide individuals who raise funds for Brake in our communities, helping them reach their goals and, in turn, raise essential funds for our cause. The Community Relationship Fundraiser plays a key role in developing and growing our community fundraising programme. You will be responsible for inspiring and supporting individuals and groups who undertake community fundraising on behalf of Brake.
You will be supporting Brake's work by increasing income generated from community fundraisers, including individuals, community groups, clubs and associations. Working together with teams across the organisation, you will contribute to a culture of innovation and collaboration to maximise the overall fundraising objectives.
Make sure you take a look at the job description for further information.
Specifically seeking candidates with:
Essential
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Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role and to advance your competencies
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Previous experience of working successfully within a fundraising role & good knowledge of the charity sector
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Proven experience of working to and achieving financial targets
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Strong ability to innovate and drive income growth across different fundraising channels
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Excellent attention to detail, experience of managing a busy workload, showing resilience, self-motivation, adaptability, working to tight deadlines and meeting your objectives successfully both as an individual and as part of a team
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A good communicator, with the ability to converse sensitively and empathetically with members of the public, who may be going through current or recent emotional and challenging experiences
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Good interpersonal and verbal communication skills, professional telephone manner.
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Flexible, embraces change and development, and can work occasional evenings and weekends when necessary.
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Proven strong experience of using IT software such as Microsoft Office (Word/Excel/PowerPoint), Outlook, Teams and databases to enhance and improve the delivery of your duties
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Ability to work proactively and independently
Desirable
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Ability to analyse data to identify trends and report on findings to support decision making processes
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Experience of using a CRM database
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Knowledge and understanding of fundraising rules and regulations
Join our mission: This role is critical in expanding our supporter base, increasing engagement, and maximising fundraising income, ultimately enabling the charity to achieve more.
About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
Join us today and be part of the solution!
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


The client requests no contact from agencies or media sales.
The Governance and Risk Officer (GRO) will provide support to the Head of Governance & Risk by providing administrative and organisational support in all areas of governance and risk by implementing and maintaining risk assurance activities, including the corporate risk registers, policy management, contract review and internal audit delivery.
The GRO will aid in the creation of an assurance function to manage governance, risk and adherence to policies and procedures, and will also support with the administration of the charity’s committees, both at executive and trustee level.
- Involved in ensuring the charity is keeping to the highest standards of corporate governance, and identifying, implementing and tracking changes to procedures to help drive improvements.
- Working with colleagues across all levels and areas of the organisation to promote awareness of good governance and assurance practices.
- Providing administrative support to the Head of Governance & Risk and maintain effective working relationships with stakeholders both internal and external.
- Responsible for creating and maintaining various risk assurance logs and registers and engaging with key stakeholders to drive improvements against those logs.
- Undertaking various administrative tasks and assisting the Head of Governance & Risk to maintain a robust forward plan for the risk and assurance function and various trustee sub-committees.
We are looking for.
- You’ll demonstrate strong administration skills, self-motivated and exceptional attention to detail.
- You’ll have outstanding communication (clear and concise in both written and spoken communication) and interpersonal skills to engage with colleagues at all levels.
- You’re enthusiastic about personal learning and growth – willing to undertake training and an ability to learn quickly.
- You’ll demonstrate excellent administration, planning and organisational skills with the ability to prioritise workloads and meet deadlines.
- You’ll be computer literate and competent in MS Office applications, particularly Excel.
- You’ll have ability to review, analyse and interpret data and act upon the findings.
Why the DofE Award?
- The opportunity to work for a successful and dynamic charity that has the development of young people at its heart.
- Access to a generous benefit, including volunteering leave, generous pension scheme and a healthcare cash plan and employee assistance programme.
- The opportunity to collaborate and engage on national projects with colleagues across the whole charity.
- The ability to work flexibly to meet yours and our business needs.
How to apply
If you are excited about the prospect of working for the DofE and believe you have the desired skills and experience to make a real success of this role, then we are keen to hear from you.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
Applications will close on Monday 5th May – Midnight
1st Interviews will take place: WC 12th May (to be held virtually via Teams)
2nd Interview will take place: WC 19th May (to be held virtually via Teams)
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.
The client requests no contact from agencies or media sales.
We’re looking for a self-directed and talented designer who is passionate about tech for good and how AI can support civil society organisations to achieve their missions.
- 4 days per week
- £52,000 salary FTE
- Remote location
- 1 year fixed term with possibility to extend
We are also recruiting for a Head of Technical AI Experiments, and we expect these roles to work closely together alongside our wider CAST team and partners.
Application deadline - Tuesday 6th May 12pm
About CAST
CAST helps people use digital for social good. We're on a mission to create a more responsive, resilient and digitally-enabled social sector by supporting nonprofits to embed digital and design across their services, strategy and governance and working with sector leaders, funders and government to make this happen.
CAST is a ten-year old charity made up of incredibly dedicated designers, technologists, activists and entrepreneurs. Collectively we have deep experience and a great reputation across charity and civil society, design, digital and innovation.
The past decade has proven how vital digital is to charities, and with it, how important CAST’s work and mission is.
About the role
One of the core areas of CAST’s work is building the capacity of the social sector to respond to the rapid scale advances in AI. The evidence from the Charity Digital Skills Report; Joseph Rowntree's Grassroots and Nonprofits research and our own AI survey shows that charities are unlikely to benefit from - or respond to the challenges of - AI without intentional support and capacity building. To support charities’ (critical) adoption of AI we need to invest in supporting sector-experiments that create demonstrable impact (acting as showcases), working alongside the peer groups, charities and working groups to help move conversations into practical action.
To achieve that, we are looking to recruit a Head of Design for AI to focus on driving forward this work in a number of different ways:
- Blending expertise in AI technologies with human-centered design principles to foster innovation and inclusivity across the social sector;
- Providing direct support to organisations and specific product design advice;
- Designing a range of experiments and tools alongside the sector and CAST team;
- Supporting the design and development of specific programmes, training and interventions that will help shift the sector on AI
Whilst there is a lot of work underway and in the pipeline on AI this role will be expected to shape this work based on their deep experience and knowledge of AI and product design, and support the wider team at CAST to upskill in this area.
You can find more information about CAST on our website.
What you'll achieve
- Develop and execute a vision for the integration of AI into CAST’s design methodologies, ensuring alignment with the organisation’s mission and values.
- Alongside the Head of Technical AI Experiments, lead the design, development, and deployment of AI experiments, tools and resources tailored to the needs of the social sector;
- Working with the wider CAST team, contribute to the ongoing development of ethical design principles in AI applications, ensuring transparency, accessibility, and fairness in all outputs;
- Work closely with charities, community groups, funders, and tech partners to co-design AI solutions that address real-world challenges and drive meaningful outcomes;
- Support social sector organisations to develop the skills and resources needed to design and implement AI systems effectively, fostering confidence and innovation through both direct coaching and via networks;
- Stay ahead of developments in AI and design thinking, identifying opportunities to incorporate emerging trends and technologies into CAST’s initiatives;
- Support the wider CAST team in developing their knowledge and skills on AI and human-centred design, and how we can use AI to best effect within our own work;
Skills and capabilities required
- Demonstrated expertise in human-centered design, particularly in projects involving AI technologies or data-driven solutions;
- Proven leadership experience in design and innovation, preferably within the social sector;
- Deep understanding of AI principles, including machine learning, natural language processing, and their design implications;
- Strong commitment to ethical design, accessibility, and inclusivity;
- Excellent collaboration and facilitation skills, with the ability to bring together diverse stakeholders to achieve shared goals;
- High levels of autonomy with extraordinary organisation and communication skills.
- Able to thrive in a distributed team that changes and responds to the needs of the network and charity sector
- A strong commitment to the aims and objectives of CAST.
Benefits
- Working in a dynamic and creative team with an open and supportive culture
- Opportunity to make a positive social impact
- 30 days holiday a year (pro rata), plus bank holidays
- Flexible and remote working
- Family Friendly Benefits: we are committed to supporting staff in achieving a sensible work-life balance
- Group personal pension scheme
The client requests no contact from agencies or media sales.