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Top job
Dementia UK, EC3N, London (Hybrid)
£24,000 – £28,000 per annum
Posted 1 day ago
Maidstone Homeless Care, Maidstone, Kent (On-site)
£12 per hour
Posted 2 weeks ago Quick Apply
Closing today at 23:30
Imperial Health Charity, W2, London (Hybrid)
£29,313
We are looking for a Special Purpose Fund Administrator to join our small, yet dynamic and passionate Grants team.
Posted 1 week ago
Closing in 3 days
The Rank Foundation, London (On-site)
£32,000 - £34,000 per year
The Rank Foundation is seeking a Finance and Operations Officer to join their dedicated team in Shoreditch.
Posted 5 days ago
Somerset Sight, Taunton, Somerset (On-site)
£22,000 - £25,000 per year pro rata
Somerset Sight, your local sight loss charity,is expanding. Do you want to help raise the charity's profile and support F2F services
Posted 1 week ago Quick Apply
Relate Mid and East Surrey, Reigate, Surrey (Hybrid)
£47,000 - £47,829 per year
Posted 1 week ago Quick Apply
Church Army, Broomhall (On-site)
£25,307 per year
You will work alongside the Senior Leadership Team and the Board of Trustees as they lead Church Army forward.
Posted 5 days ago
Headspace, GL54 2HQ (Hybrid)
Up to £60,000 per annum pro rata
Posted 4 days ago Quick Apply
Page 38 of 70
EC3N, London (Hybrid)
£24,000 – £28,000 per annum
Full-time
Permanent
Job description

Annual leave: 33 days (plus eight bank holidays)

Benefits:

  • enhanced maternity, paternity and adoption leave, and shared parental pay
  • family-friendly policies
  • 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
  • free health cashback plan (Medicash): employee cover plus up to four dependent children
  • 24/7 virtual GP access (UK registered), plus access to Best Doctors
  • free, confidential employee assistance programme (Health Assured)
  • access to wellbeing app (healthy living tips and Bright TV)
  • flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
  • learning and development committed (bespoke training, LinkedIn Learning etc)
  • employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/about the role

The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with and supports Dementia UK. As the Supporter Care Officer, you will help maintain and drive fundraising growth across various income streams. You will achieve this by ensuring the best possible supporter experience for all our donors and by proactively improving processes and ways of working to support this overarching responsibility.

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK. You will respond to enquiries via post, email, and telephone, and will be responsible for thanking our supporters by adapting and personalising templates to deliver high-quality thank you letters.
You will also work closely with our database to maintain the quality of information available and assist with gift processing. This includes handling sensitive data, such as credit card information, confidently and securely. Additionally, you will support all teams across fundraising and assist the Supporter Care Manager in identifying processes that could be improved, ensuring our database accurately captures our income.

To be successful in this role, you will have proven experience delivering high standards of customer service over the telephone, with the ability to handle enquiries diplomatically and sensitively. You will have strong verbal and written communication skills and the ability to work effectively as part of a small team, building relationships with both colleagues and supporters.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Posted by
Dementia UK View profile Company size Size: 101 - 500
Posted on: 29 July 2024
Closing date: 12 August 2024 at 10:00
Tags: Administration,Advice / Information,Fundraising,Advocacy,Customer Service,Customer support,Entry level / Graduate,Community Fundraising

The client requests no contact from agencies or media sales.