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Top job
Stay Safe East, E15, London (Hybrid)
£31,770 per year FTE £15,885 Actual
We are seeking a Benefits and Entitlements Advocate to offer support and advocacy to disabled survivors of domestic violence and hate crime.
Posted 2 days ago Quick Apply
Closing in 7 days
Dandelion Time, Maidstone, Kent (Hybrid)
£35,000 - £37,500 per year FTE (£21,000 to £22,500 pro-rata)
Can you lead on the development and implementation of our income generation strategy for bids, primarily from Trusts and Foundations?
Posted 1 week ago Quick Apply
The Connection at St. Martin-in-the-Fields, London (Hybrid)
£35,252 per year
Posted 2 days ago
Closing in 2 days
The Health Foundation, London (Hybrid)
Up to £52,075 per annum plus excellent benefits
Do you have experience of leading on the delivery of high-quality data visualisation and design content?
Posted 1 week ago
St Giles Trust, Multiple Locations (On-site)
From £34,500 to £42,000 (Dependant on experience and qualifications) Full-time (35 hours pw)
Posted 2 weeks ago
Closing in 7 days
National Energy Action, Remote
£25,992 - £30,558 per year (plus £3,300 London Weighting if applicable)
The first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters.
Posted today
Closing in 3 days
Art Explora, Westminster (Hybrid)
£52,000 pro rata
Posted 3 weeks ago Quick Apply
Speech and Language UK, London (Hybrid)
£37,355 - £42,653 per year
Posted 4 days ago Quick Apply
Closing in 2 days
Blue Ventures, Multiple Locations (On-site)
circa £42,705 per year (UK) or equivalent national salary banding
Seeking a Social Media Manager to lead global strategy, manage channels, create content, inspire ocean protection advocacy.
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Closing in 3 days
United Kingdom for UNHCR, London (Hybrid)
£35,100 - £39,100 per year
We need an experienced Supporter Care Manager to oversee our Supporter Care services and foster lasting relationships with our supporters.
Posted 5 days ago
TPP Recruitment, London (Hybrid)
£45254 - £49133 per annum
Posted 1 week ago Quick Apply
Closing in 3 days
CBM UK, Cambridge (On-site)
£42,180 - £44,750 per year
This important role will seek to develop our Major Donor income stream, seeking to grow both numbers of donors and income raised.
Posted 5 days ago
Page 12 of 55
London, Greater London (Hybrid)
£30,072 per year
Full-time
Permanent
Job description

About the Role

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.  

To ensure individual supporters are treated in a responsive and respectful way.  Also, to support the Fundraising team with the maintenance of records / transactions and assist with the management of MAP's fundraising database: Microsoft Dynamics.  

About You

As a Supporter Care & Database Assistant you will be the first point of contact for our supporters, community groups, organisations, media representatives & others who get in touch with MAP directly by phone, email and by post.
You will ensure that data entry into our fundraising database: Dynamics, is accurate and kept up to date, to enable us to steward our supporters effectively.
You will also be responsible for banking donations received at our London office and thanking our wonderful donors.
We’re looking for someone who is passionate about providing excellent customer service and is a clear communicator. You’ll understand how important it is for MAP to engage with our supporters effectively to ensure lasting relationships. 

Duties and key Responsibilities

  Be responsible for responding to supporter enquiries by telephone, letter and email, within our service level agreements.      as well as handling outbound supporter care calls and other communications.

• Process donations from multiple income streams, ensuring supporters are thanked according to internal guidelines.

• Maintain supporter and organisational records in our database. 

• Using data securely and with best practice data protection principles in line with GDPR.

• Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary.

• Develop & maintain effective working relationships with colleagues in & outside of fundraising.

• Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care & Database Manager.

Other responsibilities

• To assist with the banking of cheque and cash donations received at head office.

General Responsibilities

• Support the mission, ethos and values of MAP

• Support and promote diversity and equality of opportunity in the workplace

• Work collaboratively with others in all aspects of our work

• Represent and be an ambassador for MAP

• Maintain and improve competencies through continuous professional development

• Abide by organisational policies, codes of conduct and practices

• Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.  

Person Specification

Experience

• Experience of supporter or customer care

• Experience of customer relationship management (CRM) databases

• Experience of using Dynamics is desirable

• Experience of transaction processing, e.g. credit cards, cheques

Skills and abilities

• Good interpersonal skills and an excellent team player. Someone who is open, able, and willing to deliver beyond a personal brief

• Ability to work well under own initiative, meet deadlines and have a good attention to detail

• Interest and ability to learn technical skills relating to the functions of the fundraising database.

• Good communicator with an ability to share information in clear and concise language

• Strong attention to detail

Education/training

• Able to use a computer with confidence, advanced MS Office desirable 

Personal attributes and other requirements

•Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding. 
•Commitment to anti-discriminatory practices and equal opportunities.
•Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).

• An ability to apply awareness of diversity issues to all areas of work

• Ability and willingness to work weekends/evenings on occasion to support events and other charity activities in the UK, and to travel overseas where necessary. 

Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification 

Application resources
Posted by
Medical Aid for Palestinians View profile Organisation type Registered Charity Company size 51 - 100
Refreshed on: 27 November 2024
Closing date: 08 December 2024 at 00:00
Tags: Fundraising,Data Entry,Database Management,Grants

The client requests no contact from agencies or media sales.