Training Management Jobs
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.
To ensure individual supporters are treated in a responsive and respectful way. Also, to support the Fundraising team with the maintenance of records / transactions and assist with the management of MAP's fundraising database: Microsoft Dynamics.
About You
As a Supporter Care & Database Assistant you will be the first point of contact for our supporters, community groups, organisations, media representatives & others who get in touch with MAP directly by phone, email and by post.
You will ensure that data entry into our fundraising database: Dynamics, is accurate and kept up to date, to enable us to steward our supporters effectively.
You will also be responsible for banking donations received at our London office and thanking our wonderful donors.
We’re looking for someone who is passionate about providing excellent customer service and is a clear communicator. You’ll understand how important it is for MAP to engage with our supporters effectively to ensure lasting relationships.
Duties and key Responsibilities
Be responsible for responding to supporter enquiries by telephone, letter and email, within our service level agreements. as well as handling outbound supporter care calls and other communications.
• Process donations from multiple income streams, ensuring supporters are thanked according to internal guidelines.
• Maintain supporter and organisational records in our database.
• Using data securely and with best practice data protection principles in line with GDPR.
• Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary.
• Develop & maintain effective working relationships with colleagues in & outside of fundraising.
• Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care & Database Manager.
Other responsibilities
• To assist with the banking of cheque and cash donations received at head office.
General Responsibilities
• Support the mission, ethos and values of MAP
• Support and promote diversity and equality of opportunity in the workplace
• Work collaboratively with others in all aspects of our work
• Represent and be an ambassador for MAP
• Maintain and improve competencies through continuous professional development
• Abide by organisational policies, codes of conduct and practices
• Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.
Person Specification
Experience
• Experience of supporter or customer care
• Experience of customer relationship management (CRM) databases
• Experience of using Dynamics is desirable
• Experience of transaction processing, e.g. credit cards, cheques
Skills and abilities
• Good interpersonal skills and an excellent team player. Someone who is open, able, and willing to deliver beyond a personal brief
• Ability to work well under own initiative, meet deadlines and have a good attention to detail
• Interest and ability to learn technical skills relating to the functions of the fundraising database.
• Good communicator with an ability to share information in clear and concise language
• Strong attention to detail
Education/training
• Able to use a computer with confidence, advanced MS Office desirable
Personal attributes and other requirements
•Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding.
•Commitment to anti-discriminatory practices and equal opportunities.
•Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).
• An ability to apply awareness of diversity issues to all areas of work
• Ability and willingness to work weekends/evenings on occasion to support events and other charity activities in the UK, and to travel overseas where necessary.
Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Role Outline
The Benefit and Entitlements Advocate (BEA) is an important position within Stay Safe East. The successful candidate will work closely with our Independent Disability Domestic Violence Advocates and Independent Victims’ Advocates, supporting disabled people who have been impacted by domestic abuse, sexual violence, hate crime and other forms of crime. You will also work collaboratively with the full-time Benefits and Entitlements Advocate.
The Benefits and Entitlements Advocate will provide support with financial empowerment, income maximisation and help with managing debt. Many of our clients experience economic abuse and it takes empathy and understanding to unpick the impacts.
You will work collaboratively with clients to carry out financial empowerment assessments; creating and delivering on action plans to meet their needs relating to income, budgeting and debt.
How to apply
Please apply via Charity Job or Stay Safe East website and send an up to date CV and a personal statement that addresses the personal specification, along with the diversity questionnaire, which should be sent via separate email.
We provide advocacy and support services to survivors of domestic abuse, sexual violence, hate crime, harassment and other forms of abuse.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Tameside
You have a QCF in Health and Social Care (ideally level 3, or equivalent), a significant understanding of Mental Health Issues and substantial experience of working within a Housing and Social Care environment and the ability to lead by example. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a Specialist Intervention Coach.
Tameside SHS is a mental health, 24 hour supported housing and community-based service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, tenancy support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. Care to join us?
As a Specialist Intervention Coach your challenge will be to monitor, develop and share good practice across staff teams to ensure individuals and teams are better equipped to work with a greater range of challenging support needs. We’ll also rely on you to provide high quality intensive support using psychotherapeutic intervention and support the staff team in delivering these. Working to deliver the guided intervention model and brief interventions for Waythrough as a requirement of service expectations will be important too. What’s more, when it comes to seeking to maximise a multi-agency approach for complex cases, provide effective leadership in formulating support plans or ensuring data entry to reporting systems is accurate, timely and in line with quality assurance requirements, again we’ll count on you.
You’ll be working closely with a range of professionals to ensure risk assessment, management and safeguarding requirements are effectively planned, assessed responded to and met, so good verbal and written communication skills are essential. You’ll also need a track record of dealing with ‘high risk’ clients and managing resources effectively, as well as experience of carrying out investigations and writing reports and recommendations. Solution focused and outcome driven, you’re great at leading, supervising and motivating staff and delegating work appropriately, have a firm but inclusive, open and encouraging management style and lots of tact and diplomacy. You’re comfortable managing conflicting demands and priorities too and have a flexible attitude to working hours and willingness to participate in on call arrangements.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Dandelion Time’s pioneering nature-based therapy seeks to rebuild the confidence and self-belief of children and families impacted by trauma, enabling them to take the necessary steps to move forward. To support our expansion across Kent, we have an exciting opportunity to join our close knit and hugely supportive team as the Bid Manager. We have just launched our five-year plan and need an experienced, confident and collaborative individual who will be able to hit the ground running.
Reporting to the Director of Finance and supported by an experienced part-time Bid Writer you will be lead on the development and implementation of the income generation strategy for bids, primarily from Trusts and Foundations. Your focus will be to identify a diverse range of high value opportunities to build a pipeline of sustainable income.
To excel in this role you will demonstrate significant experience of researching and writing detailed and compelling proposals for trusts. You will have a proven track record of meeting and exceeding income targets, securing one-off or multi-year grants of five-figure sums or above and multi-year funding.
Your excellent communication skills will enable you to cultivate and manage relationships with key decision-makers, including the day-to-day management of both new and existing funders.
Please be aware that your cover letter will be assessed as part of your application and should clearly set out how and why you meet the person specification for this job.
What can we offer you?
At Dandelion Time we always strive to achieve a happy and healthy work-life balance for all. Where practicable we offer flexible working arrangements to allow you to work in a way that suits your individual lifestyle.
- Hybrid working and flexibility in work patterns
- 25 days annual leave plus bank holidays (pro rata for part time staff) with the opportunity to purchase additional annual leave
- Generous enhanced sick pay
- Excellent communication and technology processes
- Skilled, supportive, collaborative and caring colleagues
- Working in and with nature and animals at our rural based settings
- Opportunity to enjoy be actively involved in our beautiful sites
You will be based at our West Farleigh (Maidstone) site but will on occasion visit our other sites including Shadoxhurst (Ashford) and Shorne (Gravesend) and new ones as we grow. Please note that public transport is limited at all our sites so you will need your own transport.
Safeguarding
Dandelion Time is committed to a culture that safeguards and promotes the welfare of children and their families with robust recruitment procedures that deter and prevent people who are unsuitable to work with children from applying for or securing employment within the charity. All individuals working in any capacity at Dandelion Time will be subject to safeguarding checks in line with the statutory guidance Keeping Children Safe in Education. This will include a satisfactory enhanced Disclosure and Barring Service check against both the Adult and Child Barred List service. Evidence of ID, your right to work in the UK, your relevant qualifications, current address and satisfactory references are also a requirement.
Equality and Diversity
Dandelion Time is committed to creating a more inclusive organisation which benefits from a variety of perspectives and better reflects the communities we serve, to make smarter decisions and better support our families. We expect all our people to be accountable for equality, diversity and inclusion at Dandelion Time. It is only by working together in unity that we can ensure that everyone can perform at their best. We warmly welcome applications from all sectors of the community and from a diverse range of genders, backgrounds, ethnicities, sexual orientations and physical abilities.
As part of our Safer Recruitment procedures, we proactively remove bias by ensuring whenever possible, the recruiting panel only receive anonymised applications to complete the shortlisting process.
#trustandfoundations
#grants
#multi-yearfunding
Children should grow up in a safe and nurturing environment, to feel loved and free of fear
The client requests no contact from agencies or media sales.
Philanthropy Officer
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- The Philanthropy Officer role is key part of an ambitious and forward-thinking Fundraising & Communications team. We have recently gone through a period of strategic development as part of the implementation of a new strategy (launched in April 2023), and we encourage the you to bring your enthusiasm and vision to our aims.
- This is a great opportunity for a candidate who is looking to develop a career in fundraising. Although experience is desirable, we are looking for the right candidate so full training will be provided.
- You will have experience in working in an office environment with excellent interpersonal, writing and organisational skills. The role will be suited to someone who enjoys desk-based tasks such as administration, research, reporting and creative writing but is also comfortable meeting people and networking.
- The focus of this role will be the on-going administration of the legacy income, researching new opportunities across a range of income streams and supporting the Head of Fundraising with the stewardship of existing legacy pledges and major donors.
Full job description can be found on our website
Salary: £35,252
Closing Date: Monday 9th December
Interview Date: Thursday 19th December
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Salary: Up to £52,075 per annum plus excellent benefits
Contract: Permanent contract
Hours per week: Full-time role: 37.5
We require all staff to work a minimum of 2 days per week on average, working in - person In line with our hybrid working framework. However we are also open to discuss condensed working, Part-time or Job shares for this role.
The Health Foundation is an independent charitable organisation working to build a healthier UK.
Do you have experience of leading on the delivery of high-quality data visualisation and design content that meets audience needs and engages them effectively?
We’re looking for a Data Visualisation and Design Manager to join our team. This is an exciting new role that will lead on developing our approach to data visualisation, helping us meet our ambition of becoming a sector leader in this type of content.
In this role you will:
- Lead the development of our approach for data visualisation and data-led content.
- Establish a community of practice to share learning and best practice.
- Ensure our data-led content meets the highest standards for quality and innovation, communicates our work effectively and meets the needs of our audiences.
- Project manage, develop, and create data visualisation, infographics, and other design output.
- Commission and manage a team of freelance suppliers including data visualisation specialists, designers, and illustrators.
- Implement a comprehensive package of training and support for colleagues.
To find out more about the role and what we are looking for, please read the job description.
To apply please submit your CV and answer the following application questions:
- Tell us why your skills and experience make you a good fit for the Data Visualisation and Design Manager role. (max 400 words)
- Please give an example of a time when you played a leading role in producing high-quality data visualisation and data-led content that meets audience needs. What was the content, what was your role and how did you ensure the data visualisation was engaging and effective? (max 400 words)
- If you were developing a package of data visualisation and design training for colleagues, what would be the main areas you would cover and why? (max 400 words)
Candidates should have the right to work in the UK at the time of appointment, as we do not provide visa sponsorship.Click here for further guidance.
Closing date: December 1, 2024.
Interview date: December 16 or 17, 2024.
As part of the interview, you will be asked to prepare a short presentation and to answer six questions. We will share the brief for the presentation upon offer of interview, of which will be online.
Our commitment to you
Our top priority is finding the best candidate, and that might be you.
We're committed to building an inclusive workplace that values diversity, We value professional and lived expertise and welcome applicants from all backgrounds. We particularly encourage those from underrepresented and underserved groups in this field, such as people of colour, people from the LGBTQIA+ community, people with disabilities and people from lower socio-economic backgrounds to apply.
We encourage you to speak with us about your neuro-diversities, disabilities, long term medical conditions, chronic illness, mental health, wider health conditions and/or caring responsibilities etc. so we can work together on adjustments to make the recruitment process and work more accessible and enjoyable for you. We offer flexible working as well as a range of excellent benefits.
We're dedicated to an inclusive hiring process, where every candidate has the chance to showcase their skills in a comfortable environment.
So, come apply to join our team and let's work towards building a diverse and authentic workplace together.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based in one of St Giles’ offices across Wales - Cardiff, Newport, Swansea or Wrexham with frequent travel across Wales and hybrid working.
Ref: FBD-242
Are you an influential, collaborative and compassionate individual with a proven record of managing and supervising staff to successfully deliver services with KPIs, quality standards and/or targets? Do you have experience of working in or managing services supporting male offenders (age 18+) in community settings?
If so, St Giles is looking for a Financial Wellbeing Project Manager to join our team and support the management of HMPPS Contracts delivering Financial Wellbeing services across Wales.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this vital role
Our successful candidate’s focus will be to provide operational management support across one or more contracts awarded by the HMPPS to deliver Finance, Benefit and Debt (FBD) services in Wales. This will see you provide leadership and operational management support in debt and welfare benefits to a team of Financial Wellbeing Coaches (FWCs), Team Leaders and Administration team employed in the delivery of the contracts, and to plan and support the day-to-day workload for the team and setting performance objectives with the team and monitor progress.
You will also be expected to monitor and manage all aspects of delivery and performance to ensure compliance with policy and procedures and to manage partnerships including local and national delivery partners and any agencies with whom we are developing referral arrangements. Developing and maintaining strong working relationships with local Wales Probation managers and staff and other external stakeholders is an essential part of this role, as is providing regular reports in a range of formats to the Service Manager and monitoring use of the Customer Approved Database including regular reports on usage to ensure accuracy and timeliness of inputting by teams.
What we are looking for
- Experience of working in or managing services supporting challenging people
- Experience in working in or managing multi-agency partnerships working towards common objectives and outcomes
- Evidence of training at specialist level in money and/or welfare benefits advice from an accredited training provider
- Knowledge and understanding of the requirements of managing a caseload
- Wide range of money advice knowledge, budgeting, dealing with priority and non-priority debts, County Court/High Court options, insolvency options and welfare benefits
- Ability to coach and mentor staff to motivate and facilitate optimum performance in a team
- Strong IT, interpersonal and communication skills, both verbal and written.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.
Closing date: 11:00pm 8th December 2024. Interview date: Tuesday 17th December 2024.
Ydych chi'n unigolyn dylanwadol, cydweithredol a thosturiol sydd â hanes profedig o reoli a goruchwylio staff i ddarparu gwasanaethau gyda dangosyddion perfformiad allweddol (KPI), safonau ansawdd a/neu dargedau yn llwyddiannus? Oes gennych chi brofiad o reoli neu weithio mewn gwasanaethau sy'n cefnogi troseddwyr gwrywaidd (18+ oed) mewn lleoliadau cymunedol?
Os felly, mae St Giles yn chwilio am Reolwr Prosiect Lles Ariannol i ymuno â'n tîm a chefnogi'r gwaith o reoli contractau HMPPS sy'n darparu gwasanaethau lles ariannol ledled Cymru.
Am Ymddiriedolaeth St Giles
Elusen uchelgeisiol, sefydledig sy'n helpu pobl sy'n wynebu adfyd i ddod o hyd i swyddi, cartref a'r cymorth cywir y mae ei angen arnynt. Yn ganolog i'n hethos mae ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth a bod mewn gang, yn allweddol i newid cadarnhaol mewn eraill.
Am y rôl hanfodol hon
Ffocws ein hymgeisydd llwyddiannus fydd darparu cymorth rheoli gweithredol ar draws un neu fwy o gontractau a ddyfernir gan HMPPS i ddarparu gwasanaethau Cyllid, Budd-dal a Dyled (FBD) yng Nghymru. Bydd hyn yn golygu eich bod yn darparu cymorth arweinyddiaeth a rheolaeth weithredol mewn dyled a budd-daliadau lles i dîm o Hyfforddwyr Lles Ariannol (FWC), arweinwyr tîm a thîm gweinyddol a gyflogir wrth gyflawni'r contractau, ac i gynllunio a chefnogi llwyth gwaith dydd i ddydd y tîm, a gosod amcanion perfformiad gyda'r tîm a monitro cynnydd.
Bydd disgwyl i chi hefyd fonitro a rheoli pob agwedd ar gyflawni a pherfformiad er mwyn sicrhau cydymffurfiaeth â pholisi a gweithdrefnau, a rheoli partneriaethau gan gynnwys partneriaid cyflenwi lleol a chenedlaethol ac unrhyw asiantaethau yr ydym yn datblygu trefniadau atgyfeirio â hwy. Mae datblygu a chynnal perthynas waith gref gyda rheolwyr a staff lleol Prawf Cymru a rhanddeiliaid allanol eraill yn rhan hanfodol o'r rôl hon, yn ogystal â darparu adroddiadau rheolaidd mewn amrywiaeth o fformatau i'r Rheolwr Gwasanaeth a monitro'r defnydd o'r Gronfa Ddata a Gymeradwyir gan Gwsmeriaid, gan gynnwys adroddiadau rheolaidd ar ddefnydd i sicrhau cywirdeb ac amseroldeb mewnbynnu gan dimau.
Am beth rydym yn chwilio
- Profiad o weithio neu reoli gwasanaethau sy'n cefnogi pobl heriol.
- Profiad o weithio mewn neu reoli partneriaethau amlasiantaeth sy'n gweithio tuag at amcanion a chanlyniadau cyffredin.
- Tystiolaeth o hyfforddiant ar lefel arbenigol mewn arian a/neu gyngor ar fudd-dal lles gan ddarparwr hyfforddiant achrededig.
- Gwybodaeth a dealltwriaeth o ofynion rheoli llwyth achos.
- Ystod eang o wybodaeth am gyngor ariannol, cyllidebu, delio â dyledion blaenoriaeth ac nad ydynt yn flaenoriaeth, opsiynau Llys Sirol/Uchel Lys, opsiynau ansolfedd, a budd-daliadau lles.
- Gallu i hyfforddi a mentora staff i gymell a hwyluso'r perfformiad gorau posib o fewn tîm.
- Sgiliau TG, rhyngbersonol a chyfathrebu cryf, ar lafar ac yn ysgrifenedig.
Fel sefydliad sy'n gweithio gyda phlant ac oedolion wrth risg, rydym wedi ymrwymo i amddiffyn, diogelu a hyrwyddo diogelwch ein cleientiaid, a bydd angen Gwiriad DBS Plant ac Oedolion Uwch a Gwiriad y Rhestr Gwahardd rhag Gweithio gyda Phlant.
Rydym yn mynd ati i annog pobl sydd â phrofiad personol o'r system cyfiawnder troseddol neu brofiad byw o'r materion y mae'r grŵp cleientiaid hwn yn eu hwynebu i wneud cais am y rôl hon.
Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, sesiynau therapyddion clinigol, yswiriant bywyd (4 x cyflog blynyddol), dyddiau diog, benthyciad tocyn tymor, rhaglen buddion gweithwyr, taleb gofal llygaid, a llawer mwy.
Rydym yn gyflogwr hyderus o ran ecwiti a chynhwysiant. Rydym yn croesawu pob cais, ac rydym yn annog yn arbennig ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-etifeddiaeth), a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.
Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.
I wneud cais, gofynnwch am ffurflen gais gan ein Tîm Adnoddau Dynol, drwy'r botwm ymgeisio, gan nodi teitl a rhif cyfeirnod y swydd.
ABOUT US
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
THE ROLE
NEA is looking to appoint new Warm and Safe Homes (WASH) Advice Line Co-ordinator posts on a full time (37 hours per week) basis; but we are happy to receive applications from candidates who may wish to work part time hours as we would be prepared to appoint posts as job share opportunities. Please state your preferred working pattern in your application and we will discuss this at interview.
WASH Advice Line Co-ordinators will be the first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters. Co-ordinators will need to be empathetic, polite and have good listening skills but may also need you to be assertive and confident in order to provide support to clients, some of whom may be in difficult circumstances.
Whilst call centre or customer service experience will be advantageous, empathy and an ability to understand client needs is paramount and our training will give successful candidates the knowledge to succeed in the role.
The post holder’s main responsibilities will be to deal with customer and partner emails, calls, live chats and off- line tasks. These will include:
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Provision of day-to-day support to our customers and partners (referral organisations) on any queries, or issues, through answering telephones calls and emails.
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Process, resolve or escalate client queries within the WASH and wider team in line with the internal process.
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As a WASH Advice Line Co-ordinator, you’ll be in the front line of the provision of solutions to client queries and issues as part of a wider team.
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Maintenance of appropriate client records and necessary data using client management systems to ensure the progress of work towards project targets is monitored and that project outcomes are fully recorded.
The post holders will be responsible for the delivery of a range of projects which will demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders.
The posts sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.
WHAT YOU WILL NEED TO SUCCEED
You should be able to demonstrate understanding or experience of energy efficiency, you will be empathetic and be a good listener – as well as demonstrable experience of responding to the needs of clients in direct contact settings. You will have the ability to work with a wide range of people and demonstrable experience of working with vulnerable householders, low income and/or other disadvantaged groups.
You will need excellent interpersonal and communication skills with the ability to build trust and rapport with a range of communities and individuals.
An awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them, is desirable, although not essential.
NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.
WE ARE OFFERING:
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£25,992 – £30,558, Scale 4 - 5, Points 7-17. New appointments will usually begin at the starting point of the scale.
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18-month fixed term contract.
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11½% non-contributory pension.
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25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum.
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Flexible working arrangements including the opportunity for hybrid working.
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Enhanced family friendly payments.
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Employee Assistance Programme.
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Employee benefits platform.
The closing date for all applications is Friday 06 December 2024 at 12:00 noon. We anticipate interviewing in the week commencing Monday 16 December 2024. Only shortlisted candidates will be advised of the interview date. Full details of the posts and an application form are available on our website.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
HOW TO APPLY:
Please apply by clicking 'apply now'.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries please.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
Position: Digital Services Product Manager
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with the flexibility to work remotely
Salary: £43,342* per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession / Technical
*You will start at our entry point salary of £43,342 per annum, increasing to £46,051 after 6 months service and satisfactory performance and to £48,760 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for a passionate and dedicated product manager to lead the strategic development of our digital services products.
Our digital services provide support and information to thousands of people living with multiple sclerosis (MS). You’ll be joining us at an exciting stage of our digital programme as we transform the way we engage with people affected by MS.
You’ll play a pivotal role in driving evolution and improvement. This will include working with our existing products including our forum, webchat, symptom management tools and logged-in area of our website.
But you’ll also be leading efforts to conceptualise, design, build and implement new digital products that cater to the ever-evolving needs of our community.
We’re looking for the successful candidate to have proven experience in areas such as:
• Using a clearly defined digital project management methodology.
• Developing and executing product strategies and roadmaps.
• Overseeing the product development lifecycle.
• Maintaining the highest quality, compliance and accessibility standards.
• Collaborative working with cross-organisational stakeholders
You’ll have meticulous planning skills, be results and delivery focussed and bring a creative energy that nurtures innovation in those around you.
This is a fantastic opportunity to be part of a supportive and vibrant team who are dedicated to making a difference for people with MS.
Closing date for applications: 9:00 on Monday 9 December 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Finance Manager
Reports to: Director
Salary: £200 per day
Hours: 1 day / 8 hours per week
Terms: Fixed term contract for 1 year
Location: Central London and / or remote working. 1 day per month required in London office.
Closing date: Monday 25 November 2024
Non-UK nationals will require current and valid permission to work in the UK. No agencies please.
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Background
Art Explora UK was founded in the UK in 2021 and is registered UK charity no. 1202489. We are a small team of 5 based in Somerset House, London. Art Explora has offices in France and the UK.
Art Explora’s mission is to increase access to arts and culture, encouraging new forms of participation and engagement between arts and audiences. We work in partnership with artists, cultural organisations and communities, across all art forms, to create transformative cultural experiences and encourage a life-long love of the arts.
Overview of this role
We are looking for an experienced Finance Manager to set up robust systems, oversee all our financial operations and provide strategic financial planning to the director and board. You will work in partnership with our external accountants who provide annual audited accounts.
This new position will assist with streamlining current systems, setting up new processes, and supporting the director to achieve robust, transparent and accurate financial management for this new and ambitious art charity.
You will work in a small but dynamic team who share a passion for arts engagement and the positive benefits of access to arts and culture.
Responsibilities
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Oversee all charity accounts
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Review/set up systems for the team to manage and track project budgets
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Oversee all invoices per project
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Update and maintain Xero accounts system
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Set up, make and track payments within agreed limits
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Assist with annual budget and programme forecasts
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Cash flow forecasts
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Supply project accounts when requested
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Monthly financial reports and quarterly management accounts
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Financial reporting for board meetings
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Expenses processing / oversight
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Set up and prepare Gift Aid submissions, as required
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Manage donation payment processes
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Ensure the charity has appropriate financial policies and procedures in place taking account of legislation and best practice.
Essential experience
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At least two years’ experience in a responsible finance role, ideally in the charitable sector
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Excellent working knowledge of IT, spreadsheets, word processing and computerised accounts packages.
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Experience of preparing high quality, accurate accounts, financial data and reports
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Experience of budgeting, budget tracking and producing reports as required to support budget holders
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Able to produce and implement clear financial procedures
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Setting and meeting deadlines, managing simultaneous tasks and objectives
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Working positively as part of a team
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Commitment to diversity in terms of lived or professional experience
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Outstanding attention to detail and accuracy
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Ability to use initiative, work independently, prioritise and take ownership
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Operates with integrity and honesty at all times
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Previous experience of working with Xero accounting software
Desirable experience
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Experience of submitting budgets for funding applications
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Knowledge of public, not-for-profit and private organisations involved in provision of arts and cultural services
Essential qualifications
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Finance qualification such as AAT (minimum level 2 or equivalent).
General requirements
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Share the mission and values of Art Explora
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Participate positively in internal/external events, meetings and training as required
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Positively participate in one to ones and appraisals.
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Ensure that relevant policies, procedures and working practices are always adhered to.
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Positively contribute to to Art Explora UK team working environment, taking ownership of issues and supporting colleagues where appropriate.
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To Apply
Apply with your CV and Cover Letter (500 words max.)
Closing date: 9am Monday 25 November, 2024.
Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received.
Interviews will take place w/c 2 December 2024 in London.
We are an Equal Opportunities Employer and welcome applications from people with diverse backgrounds. We strive to promote an inclusive environment, which celebrates and promotes diversity.
For any queries regarding eligibility or the job specification please contact Art Explora UK and we will get back to you as soon as possible.
The client requests no contact from agencies or media sales.
Job Title: Media and Publicity Manager
Location: London Hybrid or Home based with occasional travel to London
Salary: £37,355 - £42,653
Contract: Permanent, 35 hours per week
Role Overview:
We are seeking a talented Media and Publicity Manager to lead our public relations (PR) strategy. In this pivotal role, you will enhance our visibility and impact by managing media relations, celebrity engagement, and public-facing PR campaigns to raise awareness of speech, language, and communication skills.
Key Responsibilities:
PR Strategy and Execution
- Develop and execute strategic PR plans to maximize visibility and meet/exceed agreed targets.
- Secure media coverage and engage with celebrities and public figures.
- Build and maintain strong relationships with media contacts and celebrity supporters.
Media and Celebrity Engagement
- Lead initiatives to engage celebrities and influencers for long-term support.
- Collaborate with internal teams to ensure PR campaigns align with organizational goals.
Team Collaboration
- Work closely with the Head of Digital, Engagement, and Communications, and other departments, to identify and maximize PR opportunities.
- Support and train media spokespeople to deliver key messages effectively.
Monitoring and Reporting
- Maintain accurate records of media and celebrity interactions.
- Evaluate PR activities and outcomes to optimize future campaigns.
What we are looking for:
- Professional qualification in PR/Communications.
- Proven success in securing national press coverage and working on high-profile media campaigns.
- Experience with celebrity engagement and producing PR materials for both print and online platforms.
- Exceptional written and verbal communication skills.
- Strong knowledge of media outlets and press opportunities.
- Ability to lead PR strategies and deliver impactful campaigns.
- Proficiency in Microsoft Office, media databases, and online evaluation tools.
About Us:
We are Speech and Language UK – we want every child to face the future with confidence. For 1.9 million children in the UK, learning to talk and understand words feel like an impossible hurdle. Without the right help, this can destroy their world. They feel disconnected from their family. Unable to make friends. Unfairly punished for not following instructions they don’t understand. What does the future hold for them?
Why Us?
Speech and Language UK is dedicated to creating an inclusive environment for children and young people with communication needs. If you’re ready to make a difference in a supportive, mission-driven environment, we’d love to hear from you.
You will receive 28 days annual leave plus Bank Holidays, hybrid and flexible working arrangements, an attractive pension scheme, Employee Assistance programme (we actively engage with our workforce on wellbeing and offer an employee assistance program offering confidential counselling and advice), Perkbox membership and enhanced sick pay.
How to Apply:
Please submit your up-to-date CV and a supporting statement of no more than two pages, addressing specifications in Job Description and Person Specification. Please find candidate pack attached
The deadline for applications is 9am on Monday, 9 December 2024.
Accessibility Support:
We are committed to ensuring that our recruitment process is accessible to everyone. If you require any adjustments or need to apply in a different format, please contact our People Team (email address in attached pack) and we will be happy to assist you.
We are a Disability Confident Committed Employer.
The client requests no contact from agencies or media sales.
Blue Ventures is seeking a Social Media Manager to lead our social media communications' strategy, delivery, and measurement globally. You’ll be responsible for managing all social media channels and creating and producing engaging content to be used across them and beyond. Whether it’s shaping and amplifying stories from communities and partners, sharing our learning far and wide, or crafting content to advocate for ocean protection and the rights of small-scale fishers, you’ll be proactive in finding creative ways to connect with and inspire a range of audiences internationally.
This is a permanent, full-time role based in any of BV's registered locations. You'll report to the Head of Communications and work closely with our Advocacy, Donor Stewardship, and Partnerships teams, as well as national and regional communicators and country leads.
Key responsibilities include:
- Content creation, coordination, review and publication
- Strategic communications
- Team development
Please review the attached Job Description for more detail.
The client requests no contact from agencies or media sales.
JOB PURPOSE
UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.
Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees.
You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.
The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.
We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
ROLE RESPONSIBILITIES
- Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
- Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
- Develop, implement, and maintain Supporter Care Policies and Guidelines.
- Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
- Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
- Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
- Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
- Work closely with Communications in responding to reputational or issues-based queries.
- Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
- Champion Supporter Care best practices across the organisation.
- Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
- Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
- Share supporter feedback with the wider team to promote a supporter focussed organisation.
- Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
- Lead and/or support on in-person and online events to deepen supporter care as required.
- Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
- Provide colleagues with Supporter Care training and resources.
- Support the Senior Database Manager with annual planning and budgeting.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- Experience of managing or working with a fulfilment agency to deliver excellent customer service.
- Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
- Experience using Salesforce or similar CRM products/fundraising databases.
Essential Skills/Knowledge
- Ability to prioritise multiple tasks within a collaborative team environment.
- Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
- Strong written and verbal communication and interpersonal skills.
- Demonstrates patience, empathy, and understanding.
- Attention to detail.
- An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
- Proficient in Microsoft Office Suite.
Desirable Skills/Experience
- Experience of or interest in the charity sector, in particular humanitarian response/international development.
- Line management.
- Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays.
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: 9am, Monday 2nd December 2024
Interviews date: Week commencing 9th December 2024
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency
We stand with refugees – will you join us?
The client requests no contact from agencies or media sales.
Do you have experience in managing data, within a fundraising or similar setting? Do you have experience having a strategic oversight of Data systems? This role will manage a team to implement better process's to improve efficiency and capture and record better data. Do you have strong knowledge of CRM systems?
TPP are recruiting a proactive Database Manager on behalf of our client, a respected global charity.
Benefits:
- 24 days' holiday per year with holiday increase based on length of service - up to a maximum of 5 additional days.
- 2 wellbeing closure days.
- Flexibility - i.e. condensed work hours (upon agreement from manager).
- Pension scheme with employer contribution up to 6%
- Special leave: Bereavement, Carers, Disability, Menstrual/Menopause, Pregnancy Loss, Fertility Treatment, and more!
The Role:
As the Database Manager, you will lead the strategic transformation of data architecture, ensuring seamless integration between CRM systems, data warehouses, and external platforms. You'll also lead automation and optimise platforms to support data-driven fundraising decisions and strategies, driving efficiency across the organisation. You will manage a team of 3.
Main responsibilities:
- Design and implement API-driven integrations between CRM systems (Raiser's Edge NXT), data warehouses, and external platforms.
- Identify opportunities to enhance efficiency through automation and optimised data processes.
- Collaborate with IT teams and external suppliers to develop integrated data solutions.
- Lead change management initiatives, including training and creating user guides for new processes.
- Oversee the transition from manual to automated data processes.
- Ensure compliance with data protection regulations and maintain high standards of data security.
- Establish performance monitoring mechanisms for data architecture and processes.
- Build strong relationships across teams to integrate data insights into fundraising strategies.
Essential requirements:
- Expertise in CRM platforms
- Experience with automating processes and managing system transitions.
- Strong leadership and change management skills, with a collaborative approach.
- Knowledge of GDPR and data security best practices.
- Ability to manage cross-functional teams and influence strategic decision-making.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Purpose
This is an exciting time at CBM UK, as we continue to grow and develop our philanthropic
fundraising. To help us achieve our ambitious long-term goals this role requires an
experienced and passionate individual to be part of our Philanthropy Team.
This vital role will lead the programme to build and grow our relationships with High-Net-
Worth Individuals (Major Donors) over the next five years and beyond. Working alongside
the Head of Philanthropy, you will seek to build upon current relationships, as well as
identifying, researching and cultivating relationships with new and lapsed major donors to
increase income for CBM UK’s work.
CBM is a Christian charity, and as a key supporter facing role, the position holder will
represent CBM’s purpose and ethos to all external audiences and will be sympathetic and
embracing of Christian beliefs and values.
You will be part of a dynamic and highly skilled Fundraising and Communications team,
dedicated to inspiring people in the UK to help transform lives in some of the world’s
poorest places.
Responsibilities and areas of work
This important role will seek to develop our Major Donor income stream, seeking to grow
both numbers of donors and income raised. At CBM, a Major Donor is considered to be
one who has the capacity to give £5,000+ per year and who relishes the opportunity to
have one-to-one, personalised interactions with CBM.
This role will seek to identify new high-level donors, as well as help to develop existing
relationships with our generous supporters.
Working closely with the Head of Philanthropy, CEO and Leadership Team, other team
members and (occasionally) external consultants, this role focusses on building and
consolidating our major donor portfolio, so increasing our donor base and thus our in-year
and pledged income.
Main Goal:
To successfully steward a portfolio of new and existing major donors through tailored
approaches, so securing repeat and multi-year gifts to achieve agreed income targets and
KPIs.
This will be achieved through:
1. New business acquisition:
a) Analysing our current supporter base to build a prospect list, using our database
(Salesforce) and external databases, to assess the potential to upgrade active,
lapsed and prospective major donors.
b) Researching, identifying and securing major donor prospects, through the
identification of high-net-worth individuals who may have an interest in CBM’s work,
and through proactive and effective networking, including working with our Trustees,
Patrons and Ambassadors.
c) Identifying next steps and determining tactics for engagement, including 1:1
working, giving group presentations and delivering pitches at various levels, and
leading on their facilitation.
d) Attending networking opportunities in Cambridge, London and the surrounding
areas to represent CBM and to engage potential major donors in our work
2. Stewardship and cultivation of current and active donors:
a) Developing and implementing tailored cultivation and stewardship plans, so that
individuals are engaged in a bespoke manner, ensuring that they feel a part of CBM
and that their generosity is recognised, through regular reporting, interactions,
updates and tailored approaches.
b) Developing donor-centric applications, proposals and initial approaches (by post,
email, phone and face-to-face) that are driven by insight on donors’ individual needs
and preferences and are tailored to their interests and requirements, following up as
required.
c) Reporting to donors in both formal and informal ways, as appropriate, to ensure
they are kept up to date with CBM, the impact of their grant and project
developments.
d) Hosting and facilitating face-to-face and online meetings with high-level donors,
including organising dates, venues and agendas/ talking points, and creating
Meeting Briefs for all attendees to ensure positive outcomes as far as possible.
e) Promoting the importance of legacies, and legacy income, where appropriate, and
to steward those who have pledged.
f) Organising and managing the successful delivery of at least one Major Donor Event
annually (cultivation, stewardship, thanking etc), to ensure positive relations and
potential new business, in collaboration with our Fundraising and Programme
colleagues.
g) Supporting the Head of Philanthropy and the Philanthropy Officer on the
identification, stewardship and cultivation of potential corporate partners.
3. Proposal and Report Writing
a) Crafting compelling proposals and reports that meet the bespoke needs of major
donors whilst meeting the needs of CBM and our Programme delivery colleagues,
within agreed deadlines.
b) Working with members of the Programmes Team to ensure the accuracy of major
donor proposals / reports, and with members of the Fundraising & Communications
Team to ensure consistency of messaging.
c) Working with the Philanthropy Team to develop new projects/ themes/ appeals for
potential projects.
d) Supporting the Head of Philanthropy on collating information and providing reports
to Foundation donors as needed.
4. Planning and Budgeting
a) Contributing to the development of an Income Generation and Engagement
strategy, led by the Director of Fundraising, Impact & Communications.
b) Closely monitoring income and expenditure, reporting to the Head of Philanthropy
where necessary, and contributing to the creation of yearly fundraising budgets and
plans and quarterly Board Reports.
c) Establishing, monitoring and reporting on key performance indicators, milestones
and targets to facilitate informed decisions and improved working practice.
5. Other
a) Ensuring all information, donor activity is recorded and kept up-to-date on our
database to fully-inform any approaches/meetings.
b) Providing proof-reading and copy-editing support to colleagues.
c) Helping to develop a culture of enthusiasm and success, reflecting the ambitions of
CBM, and promoting positive working and innovation.
d) Ensuring that the values of CBM UK are understood by external partners and
always reflected in communications.
e) Carrying out any additional duties as required by the Head of Philanthropy and
Director of Fundraising, Impact and Communications.
The client requests no contact from agencies or media sales.