Trainer Jobs

A project supported by PEACEPLUS, a programme managed by the Special EU Programmes Body (SEUPB) 

JOB TITLE:                  PEACE OF MIND PROJECT TRAINER 

REPORTING TO:                   PROJECT CO-ORDINATOR  

ACOUNTABLE TO:              PROGRAMME MANAGER 

SALARY:    £32,234PER ANNUM                    

CONTRACT:  36 HOURS PER WEEK  

                                            3 YEAR FIXED TERM  

LOCATION:                              DERRY~LONDONDERRY  

We are seeking 7 passionate and dynamic Project Trainers with a background in psychology or literature to deliver Verbal's unique shared reading model to schools across Northern Ireland and the Republic of Ireland (border Counties) as part of our Peace of Mind project. Our Shared Reading Model combines bibliotherapy and cognitive behavioural therapy (CBT)techniques to support mental health and emotional wellbeing through storytelling, literature and conversation. 

As a Peace of Mind Project Trainer your responsibilities will include: 

• Delivering Verbal's Shared Reading Model for our Peace of Mind project in Northern Ireland and the Republic of Ireland (border Counties) 

•  Consulting with various groups (For example, Teachers or Health professionals)

• Working closely with school staff to foster a supportive network for the children participating in our Peace of Mind project. 

If you are interested in working in an environment where you can truly make a difference in the lives of those you work with, please download the Project Trainer recruitment pack at www.theverbal.co 

Closing date for applications is 12th of November 2024 12pm 

It should be noted that the criteria for this post may be enhanced to facilitate shortlisting.  

The Verbal Arts Centre operates a Child Protection Policy. 

The Verbal Arts Centre is an Equal Opportunities Employer. 

We are seeking a part-time trainer to deliver our training programmes both in-person and online.

Mental Health Trainer
Reference number: 244
Responsible to: Training & Learning Services Manager
Based: Across Hertfordshire with the potential for some work outside the county
Working hours: 15 or 22.5 hours per week
Work Pattern: Preferably on Tue, Wed & Thu, 9am-5pm, however the role is flexible.
Rate of pay: £27,000 per annum FTE (depending on skills and experience - inclusive of Outer London Weighting [OLW]).

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We deliver essential mental health support, providing a diverse range of services from our eight Wellbeing Centres and other locations across the county. Funded locally, our services are available to all residents in Hertfordshire over the age of 18 and we offer separate services for 5-18 year olds.

We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising

About the Role

The ideal candidate will be confident in engaging with new settings and committed to maintaining the high quality of our services during in-person training. While some sessions will be delivered online, the ability and readiness to provide in-person training is essential.

Beyond delivering our current training courses, we are looking for enthusiastic, skilled individuals who will actively collaborate with us to enhance existing course content, develop new standard and bespoke programmes, and deliver additional talks and workshops to meet client needs.

We would expect post holders to have a good understanding of the issues facing those with mental health issues, ideally with both recent experience of working within the mental health sector directly in a support and/or educational role and a proven training ability, both in person and online.

As a Mental Health Trainer, you will be responsible for delivering a variety of mental health training programs to a wide range of audiences. You will play a key role in expanding our company training offerings, training our staff and volunteers, fostering a positive impact on workplace wellbeing, and becoming an essential part of our team dedicated to promoting mental health awareness and suicide prevention.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date: Thursday 21st November 2024 at 6pm.
Interviews to be held: 27th November 2024 in our Watford Wellbeing Centre.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

We are looking for a Trainee Careers Adviser to work as part of our National Careers Service team.  To apply for this role, no direct experience is necessary, and full training and support will be provided.  

CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training.  The National Careers Service provides careers information advice and guidance to help people make decisions about learning, training and work. 

Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly working environment in which our staff are truly valued and invested in.

We are looking for excellent communicators who are passionate about supporting others to achieve their goals. You will be organised, able to work flexibly and confident using the internet and IT. 

If you want to make a difference by supporting others and have experience of working with people in retail, customer service, sales, recruitment, education, employability, or something similar, then this could be the role for you!

This is an exciting opportunity for a passionate individual with a genuine desire to make a difference and who wants to join an organisation that improves the lives of more than 260,000+ individuals every year.

In return you will receive: 

• An annual salary of £25,372 per annum, rising to £26,398 after 1 years service.
• Comprehensive training including a fully funded qualification in Careers Information Advice and Guidance.
• Extensive work shadowing, practical experience, and on-the-job training.
• All the required support to get to know your local area, the needs of our customers and the partners we work with.
• 30-33 days holiday, plus bank holidays.
• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
• Death in service life assurance policy (3 x annual salary)
• Flexible working
• Generous sick leave benefits
• Enhanced maternity and paternity leave
• Comprehensive training and development programmes
• Mental health first aiders
• Cycle to work scheme
• Home and Tech scheme
• Interest free season ticket loans
• Interest free parking permit loans
• Employee Assistance programme (AXA)

If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Closing date for applications: 9am, Wednesday 6th November 2024. Interviews will take place on Wednesday 20th November 2024 in Newbury, Berkshire. 

 **Please note that we reserve the right to close this vacancy early if we receive sufficient applications for the role.  Therefore, if you are interested, please submit your application as soon as possible**

The Community Engagement Department enables our student community leaders to gain the knowledge, skills and connections for themselves and their student communities to thrive.  

Working with staff across the Community Engagement Department, the Training Coordinator works closely with the Training Manager to support staff to design and deliver high quality, impactful training for our 3000 student community leaders across 400+ student groups, 1000 student representatives, and our 6 full-time elected Student Officers, among other student communities. 

The Training Coordinator will support specialist staff across KCLSU to design and deliver a range of training spanning the breadth of community leadership, including but not limited to: student group management, event management, facilitation skills, volunteer management, project management, assessing impact, health & safety and safeguarding, effective representation, influencing & campaigning, community organising, protecting student rights, inclusion & accessibility, among others. 

This role forms a crucial element of the KCLSU and KCL Leadership Learning Initiative, a joint project designed to foster leadership skills among students, particularly those from under-represented backgrounds.

Job Specification

Student-facing Training 

- Lead the operational planning and delivery of our student-facing training programmes, including training our student group leaders, our elected sabbatical officers and our academic representatives, among others 
- Work with relevant staff across KCLSU to implement the KCLSU Training Strategy and share and promote best practice across the organisation 
- Work with relevant KCLSU teams to ensure consistency across student-facing training and ongoing guidance and support through the Community Development Framework and the Services Framework, and ensuring consistency with policy and compliance

Training Design & Development 
- Develop best practice guidance for training design and delivery in line with the KCLSU Training Strategy. 
- With oversight of all training content, work with the Training Manager to ensure we are utilising efficient and effective methods of delivery. 
- Apply a process for assessing learner needs to ensure training is accessible for all, implementing adaptive approaches to training that mitigate barriers to engagement
- Ensure our training content is engaging and reflective of our diverse student membership. 
- Maintain a keen understanding of training trends, developments and best practices 

Service Development 
- Develop the annual operating plans for the Community Engagement Department's Training, ensuring ongoing quality improvement of our training provision in line with KCLSU's strategic plan. 
- Review and improve processes, using staff resources effectively and implementing efficient, sustainable and robust working practices. 
- Monitor key performance indicators, managing processes for measuring and reporting on impact and outcomes. 
- Develop mechanisms for service feedback, consultation and user insight, understanding user needs and perspectives to inform service development. 

Stakeholder Management and Partnerships 
- Work with key partners at KCL, including the Students and Education Directorate (SED), Dr Michael Flavin and KCL Careers & Employability 
- Identify and cultivate key relationships and partnerships across KCL; students’ unions; higher education organisations, the National Union of Students and other relevant partners

Candidate Specification

Qualifications
- (Desirable) A good standard of general education, ideally to graduate level or equivalent 
- (Desirable) Relevant L&D/Training qualifications 

Experience
- Experience developing and implementing training programmes 
- Experience delivering large-scale events 
- Experience supporting others to become effective trainers and facilitators 
- (Desirable) Experience of working with young people/education or similar
- (Desirable) Professional experience as a trainer 

Knowledge
- Knowledge of various training methods including coaching, workshops, classroom training, mentoring, e-learning programmes and workbooks 
- Understand the barriers to accessing and participating in training for different student communities 
- (Desirable) Understanding of project management techniques
- (Desirable) Knowledge of e-learning platforms

Skills
- Excellent interpersonal skills 
- Strong organisation, planning and time management skills
- Excellent written & verbal communication skills, able to communicate effectively with both internal and external audiences
- Ability to manage working time effectively, and prioritise projects appropriately

Aptitude:
- Flexible and hardworking with a proactive work style 
- A commitment to the principles and practices of equality and diversity
- Enthusiasm for working in a student environment
- A desire to empower and develop young people to become community leaders
- Able and willing to demonstrate KCLSU values (Inclusive, Open, Collaborative, Brave) 

The list above is not exhaustive. For further details, please review our Job Pack.

You will see on our Job Pack that we are a equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 25 days annual leave plus bank holidays and university closure days
• Discounts at KCLSU venues
• £30 wellbeing allowance per term
• Employee Assistance Programme
• "No meeting Friday" ethos
• Death in Service

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

Would you like to work for an organisation that makes a difference and improves lives every single day? The people who turn to us need our help to address the obstacles in their lives. In our 85 year history, we are the busiest we have ever been and people need our help.

Citizens Advice Hammersmith and Fulham is an award-winning charity that provides free, independent, confidential and impartial advice and information. We are a modern, innovative and progressive organisation working in a diverse and vibrant community. Weemploy over 50 people and have around 80 volunteers who help us to deliver information and signposting and generalist and specialist advice, undertake campaigning, and have a thriving portfolio of projects embedded within the local community. We are a flagship Local Citizens Advice within a nationally recognised network, delivering a multi-channel service including, face to face, telephone and digital channels.

About the role The role you are applying for is Training & Volunteer Coordinator which supports the administrative functions of volunteer recruitment, retention and training. We have many volunteers in a variety of roles, and the Training & Volunteer coordinator is crucial in ensuring volunteers have a positive experience. You will be responsible for leading the volunteer recruitment, including publicity, processing applications, arranging interviews and adding new volunteers to the IT systems. You will also be responsible for maintaining accurate records of current volunteers and report this regularly to the Training & Development Manager and Senior Management Team. You will assist theTraining & Development Manager by monitoring training and progression for all staff and volunteers through their learning and development plans.

Whatwecanofferyou: Wevalue our people and can offer a supportive culture within a high performing and award winning organisation. We are committed to being an inclusive employer and workplace to represent the diverse communities we service. We are committed to increasing our diversity and whatever your background, we welcome your application. Weofferanattractive remuneration package with excellent terms including:

● Pensionscheme
● Healthywork/life balance
● Generousholiday entitlement starting at 25 days per year ( in addition to bank holidays) and rising to 30 days with long service
● Accessto24/7 online wellbeing support
● Learning, development and personal growth opportunities

Closing Date: 5pm on 22nd November 2024

Test & Interview Date: Thursday 28th & Friday 29th November 

We reserve the right to close the applications earlier if suitable candidates are found, so we encourage early applications.

Are you committed to motivating young people into Education, Employment or Training (ETE)? If yes, please read on.

About the role:

This is a fantastic opportunity for someone with proven experience of working with young people, to stretch their skills and develop further.

As a result of secured funding, we have developed an exciting new role within our ETE (Education, Employment or Training) team focussed significantly on widening the participation of young people into further education. The post holder will be working directly with the young people we support on-site at our accommodation projects across London. They will also be responsible for coordinating a number of interventions to improve participation, including a timetable of visits to colleges, universities and employers throughout the year.

The post-holder will need to ensure effective joint key-working with SHP colleagues as well as with external ETE providers. The successful applicant will be joining our central ETE team, which specialises in providing innovative pathways into ETE.

About you:

• Committed to inspiring and motivating young people.
• Thrives in bringing a creative approach to their working.
• Comfortable multi-tasking and managing working under pressure.
• Has the ability to relate well to others, as well as encouraging and fostering change.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 10th November at midnight

Interview Date: Wednesday 20th November and Friday 22nd November in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

People’s Economy aims to build the agency and power of people facing injustice and working for social change so that they have the expertise, capabilities and resources to develop their own analysis of how the economic system is a root cause of the injustice they face, develop strategies to change it and then take action with others. Our vision is for a world with economies that meet the needs and priorities of people currently experiencing economic injustice.

We are looking for people who are: passionate about addressing economic injustice, experienced trainers and facilitators and are excited about the prospect of leading work to build infrastructure that will significantly scale our training capacity.

The Head of Training will lead People’s Economy’s overall approach to training providing strong oversight and ownership over: turning economic analysis content and our community economic education framework into engaging and accessible training; individual workshop and learning journey design; our pedagogical approach to learning; and our unique facilitation approach. The role will have a focus on building the infrastructure to consolidate and scale our training through supporting, training and coaching staff, freelancers and collaborators in implementing our training approach. It will also be responsible for developing paid training work and will support other work strands, manage projects and contribute to income generation.

Online Open House

Come and meet us! We are hosting an online open house on Monday October 28th at 12pm for anyone who is interested in hearing more about the roles we’re currently hiring for or what People’s Economy is all about.

You can use this space to ask any questions you might have about the role, find out more about the organisation and meet some of our staff team. Curious?  This will be hosted as a webinar and questions can be submitted via the Q&A function so you will be able to remain anonymous unless you choose to unmute or turn on your video to ask a question.

Sign up here:  https://us02web.zoom.us/webinar/register/WN_w2oUR_ckS6ycbSMqExXrkw#/registration

Leading People’s Economy’s approach to training

• With support from the Programme Director, lead the development of People’s Economy’s approach to training and workshops to create an approach and set of standards to be applied across the organisation.
• Stay abreast of developments in training best practice across similar organisations and use this knowledge to further develop People’s Economy’s training approach.
• Develop resources (e.g. types of training exercises) that can be used across People’s Economy’s training work
• Support colleagues and freelancers to implement People’s Economy’s training approach, including through delivering ‘train the trainer’ training and creating learning resources
• Work with the Programme Director to create processes to oversee the quality and delivery of all of People’s Economy’s training
• Lead on monitoring and evaluation of, and learning from, People’s Economy’s training work ensuring that it informs the subsequent development of training
• With support from the Programme Director create and implement plans to build and maintain our training infrastructure and increase our training capacity.

Training for Changemakers

• With support from the Programme Director, design and develop our training offer.
• Lead the implementation of training, including: ○ Work with the Head of Community to develop processes to recruit and onboard changemakers to training opportunities ○ Design training workshops, working in accordance with People’s Economy’s community education framework and principles ○ Oversee the delivery of training workshops facilitated by other staff and freelancers 
• Work collaboratively with the Programme Team to ensure a joined up approach across our work with changemakers

Develop paid training work

• With support from the Programme Director, take a strategic approach to identifying and developing opportunities to undertake paid training work that can both meet People’s Economy’s goals and generate unrestricted income for the organisation
• Hold key relationships, as agreed with the Programme Director, with organisations and individuals who are current and potential clients for paid training work

Supporting other work strands

• Feed in from a training perspective to the development of People’s Economy’s changemaker community of practice led by the Head of Community
• Feed in from a training perspective to the development and implementation of the organisational communications strategy

Managing projects and people

• Work with the Head of People and Operations to recruit and manage a pool of freelancer Associate Trainers to help deliver People’s Economy’s training work, and lead the training of freelancers to do this work
• Manage freelancers contributing to People’s Economy’s training work and any staff roles which (in future) report to Head of Training
• Manage (or contribute to) non-programme projects that contribute to achieving People’s Economy’s goals, as agreed with the Programme Director
• Work collaboratively with the Programme Team to ensure a joined up approach across People’s Economy’s work

Financial management and income generation

• With support from the Programme Director, develop and manage budgets when leading programmes and projects
• With support from the Programme Director, contribute to income generation by leading the development of agreed identified opportunities, including by holding key relationships with existing and potential funders

For full role description and person specification see attached application pack

In this pivotal role, you will bring in-depth knowledge of sickle cell and work closely with the project steering group, clinical specialists, prison staff, and sickle cell patients in custody. Your aim will be to understand and address the specific needs of patients with sickle cell disorder during their time in detention.

In line with the NHS England (NHSE) 2022/23 healthcare “New Models of Care” this project aims to reduce inequities and improve timely access to high quality expert care for sickle cell patients detained by His Majesty’s Prison & Probation Services – HMPPS (London).

The key aims of the project are to:  

· Identify the healthcare needs at the earliest possible opportunity on their prison journey for all sickle cell patients in custody;

· Ensure the patient voice is heard, understood and responded to by healthcare, prison staff and patient peers detained in prison, i.e. cell-mates, for timely response to patient care needs, including an understanding of issues which may exacerbate a SCD crisis and how to respond to potential crisis;

· Empower/support patients to better understand how to self-manage their healthcare needs/their condition during their prison detention;

· Increase the awareness and understanding of sickle cell conditions with health and care professionals and the wider prison estate workforce. To ensure they have the skills and knowledge to identify and/or prevent incidents or escalation of sickle cell crisis, and reduce stigma and adversity that patients may experience.

The post-holder will oversee the successful programme development and delivery to meet the aims and objectives of this pilot project.

The post holder will develop a flexible, bespoke training programme which meets the needs of key stakeholder groups whilst taking into consideration the restrictions imposed by the prison environment. This may include the offer of training virtually/online, and/or face-to-face at prison location/s.

The role will include liaising with a number of organisations commissioned by NHS England (London) to assist with patient engagement.

The post holder will also be responsible for the project budget and evaluation, including working closely with an external agency for the monitoring and evaluation of the programme over its three year duration. We have received public sector funding to enable this innovative project to pilot. Subject to a successful evaluation and securing additional funding, this role may continue.

We are seeking an individual with strong programme management, communication, networking and advocacy skills to build relationships with key stakeholders. 

A job descrition and details on how to apply are available on our website.

As a Training Administrator within our HR team, you will play a key role in supporting the Horniman Museum’s corporate training initiatives. Your responsibilities will include coordinating training sessions, documenting training activities and content and assisting with digital literacy training across the organisation.  You will be the main point of contact for all training related enquiries.

We are looking for a proactive candidate with excellent organisational skills and IT proficiency, including experience with Office 365, who can work effectively and independently as part of a team.

Key Responsibilities

· Develop and implement effective methods for recording training activities and content of corporate training courses.  

· Manage bookings and coordinate information for HR-led training sessions in collaboration with the HR team.

· Create and maintain an accessible training calendar for internal and external training activities.

· Capture, analyse and report on training activities, ensuring accurate documentation and feedback collection.

· Identify digital training needs, ensuring effective delivery and support across the organisation.

· Provide technical assistance with eLearning platforms and ensure staff have the correct access levels.

· Communicate and promote corporate training initiatives through internal channels to engage staff.

· Collaborate with managers and HR to assess training needs and ensure compliance with mandatory training requirements.

Requirements

· Excellent organisational skills with a strong ability to prioritise tasks.

· Proficiency in Office 365 and experience with eLearning platforms.

· Strong IT skills and comfort with data analysis for reporting purposes.

· Excellent interpersonal and communication skills to engage effectively with staff.

· A proactive approach to problem-solving, with the ability to work both independently and as part of a team.

The Benefits

· Flexible working

· 30 days annual leave + Bank Holidays

· Pension scheme

· Discounts in our café and shops

· Interest-free season ticket loans

· Cycle-to-work scheme

· Electric car lease for less scheme

· Access to our Employee Assistance Programme

· A family ticket for Horniman exhibitions

This is a fantastic opportunity for an experienced administrator with a passion for education and the museum sector. You’ll play a key role in supporting our training programmes, ensuring a positive experience for all participants and contributing to the excellence of our services.

About Us

The Horniman Museum and Gardens is a unique attraction located in southeast London, where world cultures and the natural world come together for all to enjoy. We hold internationally significant collections of anthropology and musical instruments, as well as a popular natural history gallery and aquarium. Our beautiful 16 acres of gardens feature a tropical Butterfly House and stunning views across London. We are proud to be the holder of the prestigious Art Fund Museum of the Year 2022. 

Our mission is to connect people with global cultures and the natural environment, encouraging everyone to shape a positive future for the world we all share.

Client Advisor and Trainer

We are looking to recruit a Client Advisor and Trainer to join a mission-led organisation, supporting a friendly and dynamic training team.

Position: Client Advisor & Trainer

Location: Remote

Hours: Full-time, 35 hours per week (open to flexible working options)

Salary: £37,836 per annum

Contract: Permanent

Close Date: Midnight 3rd November

First interviews: 21st November in London (in-person)

Second interviews: 21st November in London (in-person)

About the Role

The Outcomes Star touches many aspects of service delivery, from interactions with clients and practitioner skills to supervision and strategic decisions. Facilitating learning through training is a key aspect of the organisations work and is essential to the effective implementation of the Star. The process of implementation can support positive organisational change but needs time and appropriate attention.

The Client Advisor & Trainer is a critical part of how the team supports clients, through building relationships, delivering training, supporting, and practically helping clients to use the Star well.

Overview of responsibilities and main tasks:

• Deliver and Coordinate Training: Provide both remote and face-to-face training, or coordinate others to do so.
• Client Relationship Management: Maintain ongoing relationships with clients, offering continuous support and reviewing implementation plans.
• Train & Support Licensed Trainers: Deliver high-quality training and provide flexible support through various means.
• Internal Coordination and Development: Liaise with colleagues to ensure a coordinated approach and contribute to the development of new courses and resources.
• Represent Triangle at events and deliver presentations about the Star.
• Assist clients with the Star Online application and support colleagues with specific projects.

About You

We are looking for an experienced trainer with the ability to develop and build strong relationships with both clients and colleagues.

You will have/be:

• Excellent organisation and record-keeping skills
• Self-motivated with ability to work independently
• Ability to prioritise competing pressures and meet deadlines
• Adaptable and flexible; with the ability to work in the ever-changing context of a growing organisation
• Responsive to client needs, able to take initiative with a creative problem-solving approach
• Excellent communicator with good interpersonal skills; able to work effectively independently and as part of a small team collaborating well with colleagues
• Committed to delivering a good service to clients and helping them make a difference to the people they support
• Good IT skills including MS Office

About the Organisation

The organisation is an employee-owned values-based Social Enterprise behind Outcomes Star. As an employee-owned organisation, all employees are engaged in the development of the organisation through a Trust Board. Outcomes Star partners with housing, health, and social care providers to improve service through our engaging and practical tools that make change visible, understood and possible.

What you can expect

• A purposeful, caring and inclusive team operating within an employee-owned trust
• An opportunity to grow and develop yourself through your work
• To be empowered to lead and self-manage with the support of a highly committed team around you
• Opportunities to be involved in projects outside the scope of your role.

Benefits include:

• Laptop and mobile phone provided for work purposes
• Open to flexible working arrangements
• Cash health plan, generous pension scheme, employee assistance programme
• 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas
• Paid volunteering time
• Opportunities for personal development

The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.

You may have experience in areas such as Training, Training and Development, Learning, Learning and Development, Development, L&D, Training Manager, Training and Development Manager, Learning Manager, Learning and Development Manager, Development Manager, L&D Manager, Client Support, Customer Support, Programme Support, Online Support, Training and Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

As a member of the IT Department, this role reports to the Head of IT Support and is responsible for providing digital skills training to all employees of the National Theatre. This includes designing digital online site courses and implementing digital skills training programs for all staff.

The role will involve delivering training for key business systems, such as Office 365, SharePoint, Power Automate, the new People System, iXL (inhouse venue management system), Tessitura, Intranet, Website, and any other digital systems that may be introduced in the future.

To ensure that all staff members receive the necessary training, this role will need to provide training throughout the year, both for existing staff looking to build and augment their existing skills, as well as for new starters as part of their onboarding process.

The successful candidate will have the following: 

• Demonstrable experience in a digital training or learning delivery role

• Excellent proficiency in a wide variety of software programs, including Microsoft Office 365, SharePoint, Power Automate, event scheduling systems and ticketing systems such as Tessitura

• An understanding of e-learning tools and technology to support learning

• Experience of creating and editing video content

• Proficiency in writing, formatting, and designing training materials

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Sunday 3rd November 2024 at 11:59pm

The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

• The role is fixed term (12 Months), full-time (37.5 hours per week). We will consider application for a minimum of 22.5 hours per week.
• The salary for the role will be £23,465.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GSCE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organised at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 17:00 on Monday 18 November 2024.

Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Leeds, with some regional travel required

Are you a proactive, compassionate and collaborative individual with a proven track record of working and engaging positively with female offenders and ex-offenders or other vulnerable groups?

If so, join St Giles Trust as our Women’s Specialist Trainer Caseworker, where you will lead the delivery of Assured Peer Advice courses alongside providing one-to-one holistic support for women leaving prison.

We are looking for female applicants only for this role as it is an all-women’s service. The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

You will focus on providing comprehensive and holistic assessments, advice, referrals and support to women aged 18 years and above.  This will see you produce support and risk management plans based on assessments, ensuring you create a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with clients.

We will rely on you to match clients to placements and ensure positive relationships with placements providers, to interview and assess new clients – providing one-to-one support throughout – and to plan and deliver a training programme, leading to the achievement of Level 3 Certificate in Advice and Guidance, in accordance with accreditation requirements.  Working towards contractual targets and outcomes within agreed timescales and in line with specified quality standards and maintaining and updating all records required, including learner portfolios, course content folders and monitoring systems are both key aspects of the role, as is working constructively with colleagues to achieve project targets.

What we are looking for

• Assessing client needs, creating support plans and completing risk assessments
• Experience of supporting women facing disadvantage and ability to support people who have multiple and complex needs
• Experience of using and developing monitoring systems to record all aspects of the project
• Understanding of the criminal justice system in the UK – issues faced by our client group, in particular barriers faced by women with multiple complex needs
• Maths and English GCSE A-C or equivalent
• A flexible, professional and collaborative approach to your work
• Excellent interpersonal, relationship-building and communication skills, verbal and written

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, please visit our website via the ‘Apply’ button. We encourage you to apply early as we will be shortlisting as applications come in.

Closing date: 05 November 2024, 11:00pm

Interviews: 15 November 2024.

Previous applicants need not apply.

We currently have an exciting opportunity for a Training and Support Worker to lead and support The Mason Foundation’s future growth and development by providing and delivering training to a variety of audiences.  The role is home based - with requirement to travel (ideally, candidates will be located in the ‘South Central’ area of England, including Buckinghamshire, Berkshire, Hampshire, and surrounding areas).  Hours - 30 -37.5 hours, available as a part-time or full-time position. 

Through our programmes we reduce inequalities, empower communities, and drive meaningful, sustainable change.The Mason Foundation delivers people centred services, projects and training, through its specialist wellbeing and employment programmes including:

· The Mason Mile – supporting inclusive, community led starting point physical activity centred around ‘1 Mile’

· Propel - supporting young people with learning disabilities, into meaningful and sustainable employment.

· Bespoke Community Impact Projects – supporting and empowering communities to co-develop and deliver impactful and meaningful change.

As the Training and Support Worker, you will play a pivotal part in the development of our programmes and training, through sharing partner insight, understanding the latest evidence and landscape of workplace inclusivity and keeping abreast of other providers in this space. You will be required to travel regularly to deliver face to face training within the community, education settings and workplaces.   

You will have a track record of working within learning, development, community engagement or similar, ideally with experience of supporting communities with additional needs.

You will be a strong, passionate, and inspiring facilitator, driven to deliver impactful training. You will be a skilled communicator, confident in using a variety of methods to engage and empower others from a broad range of backgrounds and settings.

You will be a team player and understand the need to work seamlessly in collaboration with multiple agencies including local authority, corporate and third sector partners, to help ensure high quality delivery of our services, to our communities.

The Training and Support Worker will need to embrace a ‘make it happen’ working environment, with constant dedication and a passion for making a difference as part of a committed charity, supporting disadvantaged communities.

In return, you get to work for a great, growing charity with like-minded people with a competitive salary.

All offers of employment are conditional upon you signing the contract of employment and:

· Two satisfactory references

· Proof of attainment of qualifications

· Evidence of your right to work in the United Kingdom; and

· If applicable, satisfactory Disclosure and Barring Service (DBS) check.

Proposed Week of Interview: w/c 18th November 2024

The Mason Foundation is an equal opportunities employer and proud to be a Disability Confident Leader. We positively encourage applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion, or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation. 

We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.