Telephone Jobs

Job Title: Independent Advocate

Service: Coram Voice

Contract Type: Permanent

Hours: 21 hours per week

Salary: £13,380.60 per annum (£22,301 FTE)

Location: Bournemouth, Christchurch & Poole (BCP) - Home based with travel across neighbouring counties

 

About Coram:

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice:

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice exists to enable and equip children and young people to hold systems to account, to challenge and support them to do their jobs properly and to uphold the rights of children and young people to actively participate in shaping their own lives.

Coram Voice strives for a society which recognises, and willingly accepts, its responsibilities to children and young people, where the inequalities and discrimination they currently face have been eradicated. Where those children and young people are fully engaged in all decisions that are made about their lives. Where the views, needs and feelings that they express are at the core of those decisions.

Our Advocacy services we provide advocacy direct to children and young people in a variety of situations. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.

About the Role:

We are looking for an Advocate to join our team in Bournemouth, Christchurch and Poole. We are seeking applicants who have transferable skills, a willingness to learn, a desire to promote the rights of children and young people or already have an IAP City and Guilds Level 3 or IAQ City and Guilds Level 4 in Advocacy.

You will work directly with care experienced children and young people and those on Child Protection Plans providing them with advocacy support in the community and a variety of settings.

You will empower and support them to ensure their voices are heard within decision–making processes that effect their lives.

You will be a capable ambassador for Coram Voice with the ability to engage effectively with professionals, carers, other stakeholders and most importantly children and young people.

If you have the necessary experience and skills and a commitment to promoting the rights of young people, we would like to hear from you.

What you will receive:

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 25 days’ annual leave and an additional 3 days paid leave between Christmas and New Year. A supportive work environment fostering a good work/home life balance and a suite of family friendly policies, which promote employee wellbeing.

You will get a genuine opportunity to make a difference every day.

Recruitment process:

Our Children’s Rights Managers will undertake Shortlisting. Successful candidates will be invited for interview.  The interview process comprises of a written exercise and a panel interview.  Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning your application:

• We cannot accept general CVs.
• When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.
• Applications must be fully completed.
• If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post. 

Closing date: 1st December 2024 at 23:30

Interview date: 17th December 2024

General consideration for applications:

• DBS checks: all posts are subject to an enhanced Disclosure and Barring check.
• Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Being a Voice) Safeguarding and Diversity.
• Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post.

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

                                                                                       

Our Events team is looking for someone who’s hard-working, diligent and enthusiastic to become the new Events Co-ordinator at The King’s Trust!

You will support the team across a range of exciting and diverse events which will raise funds to help young people across the UK. Your role will be essential to ensuring the success of these events as you will provide high quality administrative support across the team; dealing with the financial aspects of events, stewarding supporters and managing inboxes. You will have experience working in a events, customer services role, or equivalent.

This role is perfect for you if you enjoy working in a fun, fast-paced environment, supporting across multiple projects and can effectively multi-task, prioritise and have excellent interpersonal skills.

Why we need this role:

Last year, we helped more than 70,000 young people, with three in four young people on our programmes, move into work, education or training. 

Our job is to inspire and support young people, to help them reach their potential so that they can thrive and society can prosper.

The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law.

We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform! Develop your skills for your career and your role
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

Here at The King's Trust, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

Our Gambling Outreach And Living Support service GOALS is our community-based support service that provides bespoke and holistic 1:1 and group support to individuals and affected other impacted by gambling harms.

Our aim is to deliver an impactful GOALS service across London which builds effective networks of support for people before, during and after treatment.

A main aspect of the role will be to support and work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The GOALS Supporter will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.

The post holder will work with the Head of Support Services and GOALS Coordinator to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling treatment service.

Other support activities will be developed, such as group support and weekly meet ups.

The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service.

Adherence to health & safety, equal opportunities and diversity policies is expected at all times.

Qualifications or Relevant Experience

•Two years minimum experience in similar role 

•Professional qualification in health, social care/community at level 3 or working in health/social care/addiction 

Essential Skills & Knowledge

•Knowledge and understanding of recovery

•Knowledge of safeguarding children and adults

•Knowledge and commitment to equal opportunities and anti-discrimination

•Ability to work responsively and flexibly in a range of settings

•Ability to represent the service and present to other organisations

•Ability to maintain clear and consistent boundaries

•Ability to provide a safe space when working with a client to address their needs holistically

•Communicate clearly in writing, face to face, online and on the telephone

•Ability to work positively in a team

•Ability to work independently, prioritise, plan and manage own workload

•Ability to utilise supervision constructively

•Knowledge of gambling and related issues

•Ability to keep up to date with trends in support services and changes in the sector

Desirable Skills

•Experience of liaison with voluntary and statutory organisations

•Experience of engaging with people from a diverse range of backgrounds

•Desired but not required, lived experience of gambling harms either directly, as an affected other or working with individuals who have experienced gambling harm.

Do you want to shape the future of our response to stalking and personal safety? 

Do you have resilience and flexibility to meet the demands this role brings, and enjoy working in a sharing and learning environment? 

If yes, then read on.

About the Suzy Lamplugh Trust

The post represents a unique opportunity for a pre-emptive, results-driven, and resilient candidate to join the UK’s founding personal safety charity and leading authority on stalking.

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.

You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for three and half decades, has:

• campaigned heavily and played a pivotal role to drive changes in the law;
• has supported over 70,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010; and 
• always had the aim of tackling violence against women and girls at the core of what it does.

Purpose of Role:

· To provide expert advice and advocacy to victims of stalking.

· To provide guidance and support by telephone, email and face-to-face to those affected by stalking.

· To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims. 

· To support the operational Team Leaders where required.

What we offer in return

In return for our staff’s commitment and dedication, we offer a range of benefits:

• Hybrid working (minimum 40% in the office and agile working enabled to work from home)
• Flexitime Policy
• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday
• Special leave for life events, such as 1 day off for moving house, and a day off for your birthday
• Pension scheme with 5% employer contribution
• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts
• Occupational Sick Pay (which increases after 3 years)
• Cycle to Work scheme (cycle racks on site)
• Interest-free travel loan for annual season ticket
• Regular all-staff off-site meetings and events

Work Location:  The post holder will be required to be office-based initially to support their induction and integration with the service.  Thereafter, a blended model (40 office/60 home), with office working in London and home working (must have adequate and confidential workspace when remote working). Candidates should ideally be located in London or immediate surrounding area (but locations outside of these areas may be considered).

We are recruiting Advocates for our London Stalking Support, a specific service to provide advice and advocacy for victims in London, including the development of a trauma-led appraoch to advocacy.

Please refer to the attached pack for the detailed Job Description and Person Specification.

We have an exciting opportunity within our Multi-crime Service. We are looking for a Children and Young Person Case Worker, working full time (37.5 hours) Monday to Friday, with some out of office hours working, and occasional Saturdays, dependent on the needs of our service users. This post is to cover maternity leave until 30th September 2025.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we would love to hear from you.....

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Caseworker, you will play a vital role in providing high quality, end-to-end support to victims of crime to cope and recover. You will be responsible for establishing contact with victims to assess the impact of crime and providing appropriate information and support. As the needs and experiences of our clients are wide-ranging, the support you will provide will range from brief interventions over the telephone to longer term 1:1 and telephone based support.

You will be working 7.5 Hours a day between 8am-8pm, as part of a rota covering Monday to Friday and the occasional Saturday.

You will need:

You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position. An ability to work independently and prioritise a busy workload is essential.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Salary: Grade 2 – £28,216 per annum

Location: Lancashire Hub

Hours:  Full time 37.5 per week

Contract: Permanent

Closing Date: 20th November at 11.30pm

We are looking for someone with administration or secretarial experience gained in a legal environment to be the new Legal Administrator for our National Legal Administration Team. You could soon be playing a vital role helping people who are affected by the housing emergency.

About The Role

You will provide full administrative support to the Legal Team, including taking telephone calls, secretarial duties, data entry, note taking, sorting the post and managing diaries. You will also be responsible for supporting the wider team when required to ensure the effective running of the service. You will need to liaise with clients and third parties, including making appointments and obtaining information.

Producing reports, providing an accurate audio typing service, processing legal funding and other documents, managing files, preparing documents for court and entering information onto a case management system are other aspects of this interesting and varied role.

About You

You have secretarial experience gained in a legal practice and audio/copy typing skills with a minimum of 70 wpm, along with advanced knowledge of IT tools including case management systems and MS Office systems.  You have great written and verbal communication skills and enjoy working as part of a busy team.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme, and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About The Team

Shelter Legal provide legal expertise and representation across our Services and is made of four teams - Community Legal, Strategic Litigation, National Legal and Legal Support.

The National Legal Team works closely with our national Telephone and Online Advice Service  (TOAS) to identify trends in the issues our clients are presenting with and provide targeted legal work to address them.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

How to apply

Please submit your CV, along with a supporting statement. The supporting statement should demonstrate how you meet the three knowledge, skills and experience points in the About You section of the job description, and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Please use real examples and write up to 350 words per point. CVs without an accompanying supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you looking for a rewarding and challenging role in supporting people affected by dementia?

Do you feel you could help people maintain their independence, improve their sense of well-being and enable them to take more control of their lives?

Would you thrive in a stimulating role where every day is different?

If yes, we are offering a great opportunity to join our Dementia Advice team, providing personalised support to people diagnosed with dementia and their carers!

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About the role

Location: This is a community-based role with home working which will require travel within the Bath and North East Somerset area. There may be the need for some travel within the wider Swindon, Wiltshire and Dorset area.
Contract: Fixed term contract - 9 months until end Sept 2025 to cover maternity leave

Support will be provided in person, over the telephone, via virtual options, or in writing. Our goal is to reach out to people affected by dementia from all communities and support their needs within their own community. We work closely with the local memory service and other health and social care partners to ensure the most appropriate support services are involved.

You will:

- Assist people with dementia and their carers in identifying their needs, providing information and guidance to help maintain their independence, improving their sense of well-being, and putting them in more control of their lives.
- Be part of a highly motivated and supportive team, sharing responsibility for managing the waiting list and attending the memory clinic on a rota basis.
- Build relationships with a range of local contacts, networking with health and care professionals, and attending events and giving talks to promote our services.
- Provide support face-to-face, by telephone and online.

This is a great opportunity for someone who is enthusiastic, committed, organised, and resilient, and who has experience or an interest in supporting people with dementia and their carers.

About you

You are:

- An excellent communicator with strong organisational skills in order to manage your caseload of clients effectively. 
- Good at developing relationships and networking internally and externally with professionals and organisations within the area.
- Empathetic and non-judgmental in your approach, committed to equal opportunity.
- Passionate about putting people affected by dementia, their carers and supporters at the heart of everything you do to make our service the best it can be. 
- Confident in the use of IT systems such as Microsoft Office and Salesforce or a commitment to learn.
- Able to manage your time effectively.
- Able to build effective team relationships even though the role involves working at home remotely with some community visits and face to face meetings.
- Able to travel independently across the Bath and North East Somerset area, with occasional travel in the wider Swindon, Wiltshire and Dorset area.

Closing date: 18th November 2024
Interview date: Week commencing 2nd December 2024

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

''

Job Description: Project Officer

Reporting to: Project Manager 

Base: Milton Keynes 

Job Type: Fixed Term 12 months’ with potential for extension 

Salary: £21,500 - £22,500 The National Energy Foundation 

The National Energy Foundation is an independent charity based in Milton Keynes, which has been at the forefront of improving the use of energy in buildings since 1988. We aim to give people, organisations and government the knowledge, support and inspiration they need to understand, manage and reduce the use of energy in buildings. 

Role Summary 

Our Project Officers are fundamental to the successful delivery of NEF’s programmes and projects. You will be responsible for core project deliverables, which will likely include significant contact with customers, members and funders of NEF. You will provide advice and guidance to the public through our helpline and case management services, managing a caseload of live customers throughout their end-to-end journey with NEF. You could be involved in any one of our work streams, which could include liaising with people in fuel poverty, young people and those seeking support and advice on how to reduce the carbon foot print of their home. 

Alongside this, you could be delivering awareness sessions or training to employers or the public; certainly, you’ll be representing NEF at public meetings and events. This role is very much about communication and people, but you’ll also need be organised, diligent and able to navigate various systems and processes. 

Key Responsibilities 

• Provide residents with information and advice via our telephone helpline, including checking their eligibility for grant funding for energy saving measures and making onward referrals to installers. 

• Provide advice regarding energy efficiency and fuel switching. 

• Prepare and deliver training to a range of audiences, providing information on the programmes and funding available. 

• Liaise between householders and their chosen installers to ensure the smooth installation of appropriate energy efficiency measures. 

• Researching and collaborating with potential clients to join our membership programmes and taking this through to sign up. 

• Manage a range of systems and processes, including relevant CRM systems and/or databases. 

• Adhere fully to NEF Quality Management Systems (QMS). 

• Provide secretariat services to programme steering groups, including arranging meetings, suggesting agendas, taking minutes and ensuring all participants are cognisant with the aims of the programme. 

• Assist the Project Manager with the administration and reporting of projects. 

• Support, assist and deputise for other members of the Foundation as workload and/or circumstances might require. 

• Other activities as agreed with Line Manager. 

Person Specification 

• Ability to work with and for the public in a caring and non-judgmental way. 

• Excellent verbal (including telephone) and written communication skills. 

• An enthusiastic approach and the ability to work both individually and as part of a team. 

• The ability to engage with people confidently and effectively; remotely, one-to-one and in groups. 

• Highly organised, with a methodical approach to projects and a keen eye for detail. 

• An interest in energy saving, energy efficiency and renewable energy (although training will also be given). 

• Ability and willingness to travel. Regular travel to events is a feature of the job, particularly during autumn, winter and spring. 

• Ability to work outside of office hours, by arrangement. 

• Familiarity with Microsoft Office Outlook, Excel, Word, Office 365 and Dynamics 365. 

• Possession of a full UK driving license and use of a car with business insurance cover. 

Desirable (not essential) 

• A degree in a building or energy related subject or one where public health features as a major strand. 

• Experience of working with vulnerable adults. 

• A degree in a building or energy related subject or one where public health features as a major strand. 

• Experience of working with vulnerable adults. 

This is a great opportunity to play a key role in supporting management and administrative operations for a charity within our busy Head Office.

Working closely with the CEO, the Management Team and internal departments, the successful candidate will provide business support for daily operations, ensuring services are delivered efficiently and effectively.

You will develop, implement and maintain robust information management systems with the Trust.

Provide full organisation and administrative support to the CEO and wider team members, undertaking a wide spectrum of tasks as delegated ensuring completion within targets and deadlines.

Support the development and implementation of operational policies and procedures to enhance service delivery and to comply with stakeholder contracts and agreements and all relevant regulations and legal requirements.

Oversee programme administration processes to ensure the efficient management of these areas.

Coordinate and support business meetings and Trustee Boarding Meetings.

Support development and management of the Trust business assurance framework.

You will provide strategic planning and compliance and risk support.

Harris Hill are partnering with a fantastic charity, passionate about building better futures for people working in horticulture, in their search for a Caseworker based in the SouthWest.

The Casework Team deliver help services which include advice, information and support for people working across horticulture. The team provide generalist advice across areas such as social care, health, benefits, housing and employment, often having an area of speciality.

Skills, Knowledge and Experience:

• Experience undertaking comprehensive holistic assessments across outcome areas of health, wellbeing, self-care, housing, money, family, relationships, safety and crime
• Experience of measuring the impact of interventions delivered
• Experience of delivering advice to people, across areas of employment, money confidence, housing, social care, benefits and health systems
• Experience in delivering a telephone helpline or advice service in the community or on occasion in service users homes
• Experience of scrutinising complex information to produce concise reports, comprehensive case records and high-quality casework and associated correspondence
• Highly developed communication skills including, discretion and capacity to deal efficiently, and effectively with people experiencing traumatic or difficult circumstances and/or from different cultural backgrounds
• Experience of using interpersonal skills, including active listening and questioning skills to understand the needs of others, causal issues to inform case management plans
• Ability to interact and network with line managers, colleagues, volunteers, partner organisations, external agencies and service users
• Ability to work flexibly across geographical regions as required

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Harris Hill are partnering with a fantastic charity, passionate about building better futures for people working in horticulture, in their search for a Caseworker based in London/SouthEast.

The Casework Team deliver help services which include advice, information and support for people working across horticulture. The team provide generalist advice across areas such as social care, health, benefits, housing and employment, often having an area of speciality.

Skills, Knowledge and Experience:

• Experience undertaking comprehensive holistic assessments across outcome areas of health, wellbeing, self-care, housing, money, family, relationships, safety and crime
• Experience of measuring the impact of interventions delivered
• Experience of delivering advice to people, across areas of employment, money confidence, housing, social care, benefits and health systems
• Experience in delivering a telephone helpline or advice service in the community or on occasion in service users homes
• Experience of scrutinising complex information to produce concise reports, comprehensive case records and high-quality casework and associated correspondence
• Highly developed communication skills including, discretion and capacity to deal efficiently, and effectively with people experiencing traumatic or difficult circumstances and/or from different cultural backgrounds
• Experience of using interpersonal skills, including active listening and questioning skills to understand the needs of others, causal issues to inform case management plans
• Ability to interact and network with line managers, colleagues, volunteers, partner organisations, external agencies and service users
• Ability to work flexibly across geographical regions as required

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

MAIN PURPOSES OF THE JOB

The Stella Maris (SM) Regional Port Chaplain will promote the vision, mission and values of SM in caring for all seafarers and fishers by helping to meet their pastoral and spiritual needs. They will recruit, train and support SM staff and volunteers for the port and will maintain good relations with local parishes and the local diocese. They will work ecumenically with members of other Christian maritime societies with whom SM works.

1. To meet the welfare and pastoral needs of all seafarers and fishers equally according to their needs and wishes. To be an advocate on their behalf, upholding the dignity of each. Through regular and frequent ship visiting, to understand the working and living conditions of the seafarer and fishers and be able to work for justice and for the well-being of all crew members without distinction.

2. To address the communication needs of seafarers, providing transport, news, and access to telephone and internet facilities.

3. To address the welfare needs of seafarers and fishers, including support with money transfers, hospitality, and crisis support, e.g. abandonment, injury and death, detainment, bereavement, advice and access to medical care.

4. To meet the ecclesial, spiritual, and sacramental needs of Catholic seafarers and fishers; to facilitate the religious and spiritual needs of others and to be a pastor to all, sharing one’s faith as appropriate.

5. To participate in SM conferences, ongoing formation and other professional courses as required.

6. To supporting seafarer centre functioning.

7. To recruit, train, develop and retain a SM ship visiting volunteering team.

8.  To represent SM on the local Port Welfare Committee(s), to include attending such meetings and submitting reports.

9. To liaise and maintain good working relationships with all port stakeholders, including the Maritime and Coastguard Agency, the International Transport Workers’ Federation, port health, harbour masters, dockers, security, and shipping agents.

10.  To work in an ecumenical and multi-faith context by respecting the differing religious and spiritual needs of seafarers drawn from diverse regions throughout the world.

11.  To encourage and support the development of an ecumenical service to seafarers through engagement with our ecumenical colleagues, including the Mission to Seafarers, The Fishermen’s Mission, The Sailors’ Society (to name a few).

12.  To engage with local maritime colleges.

13.  To engage with the local press, in particular the local Catholic diocesan press.

14.  To represent and be a proactive advocate for SM at Deanery meetings, in local parishes, in schools, with diocesan Justice and Peace networks, with migrant communities, in the local Catholic community and in the local community as a whole.

15.  To support the Fundraising and Communications team with the development of local fundraising initiatives.

16.  To promote SM internally and externally so as to ensure a highly motivated workforce and a positive external image.

No job profile can cover every issue which may arise within the post at various times and the post holder is expected to carry out other duties from time to time.

Person Specification

Regional Port Chaplain for Southern Ports

General Info

Stella Maris UK is a well-known and respected charity within the maritime industry We are the largest ship visiting network in the world. As a Regional Port Chaplain, you will be responsible for being the face of the charity when visiting ships, seafarers, fishers and their families. You will also be representing the charity at meetings, conferences, events and any other required functions. You will need to be effective, efficient, well organised, confident and comfortable in working with all other stakeholders, organisations and charities whilst undertaking various tasks in and out of the port environment.

The role will also require interactions and communication with various staff members at head office, the Senior Area Port Chaplain and other members of the team, as well as communicating and building relationships with local Catholic parishes. You may also be asked to attend various meetings or gatherings where you would be asked to give a presentation on the work of Stella Maris.

It will be vitally important to be flexible whilst working within this role and environment using as much effective time management as possible, but remaining creative and using initiative, when necessary, in certain situations and circumstances.

The role of chaplain can often be a lonely and sometimes isolated role that may require some out of hours working. Things do not always go according to plan and sometimes you may not be welcomed onboard. The role can be challenging mentally, emotionally and sometimes physically (long, steep gangways to board ships). You will be part of a team that has chaplains spread out through the South of England and Wales, as well as being part of a larger team of chaplains in the North of England, Scotland and Northern Ireland. Chaplains in the South of England and Wales gather together for a retreat and social time once a year, and the whole organisation will also meet annually for a retreat and staff conference.

Supporting seafarers is a varied, demanding, rewarding, fulfilling and vital ministry.

Required Elements:

· Roman Catholic.

· Full UK Driving Licence.

· Able to work independently and without supervision.

· Be able to use own initiative.

· Happy to manage and be responsible for a small team of volunteers.

· Good interpersonal/social skills.

· Able to interact and be comfortable around a diverse range of people.

· Willing to work ecumenically (with other of other faiths and those of no faith).

· Be competent in basic IT and using Word, Excel, Teams and databases.

· Knowledge of the geographical area.

· Flexible.

· Good time management.

· Resilient.

Debt Advisers (National Debtline)  

Birmingham / Hybrid

Salary: £35,189 per annum (inclusive of shift allowance) plus pension, 37 days annual leave and great benefits

Closing date for applications is 13th November 2024.

Stage one: telephone interviews will commence 4th November.

Stage two: formal interviews to take place at our Birmingham office from w/c 11th November. 

Start date: 3rd February 2025 

Can you help people through the cost of living crisis?

We are looking for exceptional new colleagues to join our great team at the Money Advice Trust and become debt advisers, to provide free debt advice to people contacting our National Debtline service by telephone. If you are self-motivated, have high resilience, able to problem solve, have outstanding customer-focused communication skills and you want to help people through the cost-of-living crisis and beyond, then the Debt Adviser is the role for you.

National Debtline is an award-winning free debt advice service run by the Money Advice Trust, an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.

As a debt adviser you will provide advice, support, and money management help to people struggling with problem debt. This will include helping callers to form a budget, prioritise their debts and identify possible solutions, in compliance with Financial Conduct Authority (FCA) regulations. You will be required to fact find, analyse and work out solutions for the client.

This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. Training and assessments are intense and there is a requirement to manage your own development during and outside working hours to stay up to date with new legislation in this arena. You will need initiative to research some of the finer technical points of debt advice. The calls we receive and productivity targets you need to achieve are challenging and you will be dealing with vulnerable clients daily who may be experiencing poor mental health or at risk of suicide.

Skill Requirements

• You will be an articulate communicator with the resilience to deal with a variety of callers, some of whom may be distressed or have suicidal thoughts, and you’ll balance this with empathy and the ability to build trust.

• The ability to fact find 

• Be able to problem solve 

• To quickly analyse complex situations to find the best solution.

• You will have ideally worked in a busy, target-driven environment before

• Ability to effectively manage a significant number of calls per day

• Strong administration skills, with the ability to plan and organise time and manage workload effectively ensuring deadlines are met.

• Possess a high level of IT proficiency, including Word, Excel, Outlook, Zoom, Teams, navigating around CRM databases

• Excellent attention to detail

• Non-judgemental and empathetic attitude towards people in debt. Able to deal compassionately with challenging situations. 

• Highly resilient, with the ability to work under pressure, whilst meeting productivity and quality targets.

• Experience in a telephony customer service role and giving telephone advice would be an advantage but not essential..

The role will commence 3rd February 2025. If you believe you can make a difference and want to be part of our great team, please click apply. 

You must be able to work a shift pattern between our service hours of 9.00am – 8.00pm with a one in five Saturday working rota (9.30 am – 1.00 pm). Shifts and Saturday work are subject to review and change. We also have part time roles available working a minimum of 27.5 hours per week. 

We offer full training and extensive support. Working hours during the initial training period will be 9am to 5pm, with the majority being mandatory on-site training days at our newly refurbished offices in Birmingham. After training you will move either to office / hybrid working - your choice.

You must be able to commit to training full time for the first 10 weeks of employment.

We reserve the right to close the role early should we receive high numbers of applications. To avoid disappointment, please apply as soon as possible.

In return it is an extremely rewarding role in a friendly, informal, and supportive environment with excellent salary and benefits.

• 29 days annual leave plus bank holidays

• A contributory pension scheme

• Hybrid working arrangement

• Generous Life Insurance

• Wellbeing days 

• Healthcare cash back scheme 

• Free on-site gym

• Enhanced maternity pay

• Long service awards

• Subsidised parking 

• Social events 

• Birthday voucher 

• Employee Assistance Programme 

In our commitment to non-biased recruitment, we request that you do not include your name or personal details on your supporting statement.

We will only use the data you supply to us in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website.

We take diversity seriously and are committed to making diversity and inclusion a part of everything we do. We strive to create a workplace that reflects the communities we serve, and our vision is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and make the Money Advice Trust an employer of choice.

We are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. We use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted. 

Centre 33 is an ambitious and growing charity based across Cambridgeshire. We offer a range of high-quality services to young people, including information and support on a “drop in” basis, mental health services, counselling, housing and financial advice, sexual health support and support for young carers.

The Opportunity

An exciting new opportunity has arisen for a part-time Operations Administrator to work within the Operations team for Centre 33. Centre 33 is a well-respected charity based in five Hubs in Cambridgeshire and is well known for our support for young people.

Purpose of your job

The Operations Administrator role will report to the Operations Manager and will assist with the smooth and healthy running of each Hub enabling staff to deliver their work effectively. The job holder must have excellent communication skills, be able to work on their own initiative, think ‘outside of the box’ and be able to effectively plan their own workload. They will be expected to work with the Facilities Officer and liaise closely with Hub administrators in other locations and will be key in the administration of areas such as Facilities, IT and Telephone Equipment provision, Consumables and Stationery ordering, Health and Safety and Hub Maintenance. There will also be an element of working closely with and supporting the Operations Manager to ensure the effective use of software systems, such as Microsoft Sharepoint and Teams as well as being involved in ad hoc projects.

You will work to Centre 33’s values of being young person-led, collaborative, inclusive and striving for excellence