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We’re looking for someone who has experience producing content for digital channels, working in a creative team, writing inspiring news-led copy and building and maintaining social media profiles. 

Job Purpose:

To shape our public engagement and advocacy communications, editorial and digital content strategies to raise awareness of our mission and engage with a supporter base outside of fundraising.

To support our Digital Marketing Manager to achieve our digital mobilisation objectives, ensuring we employ a digital-first approach to building a strong online profile as pioneers for street connected children

KEY RESPONSIBILITIES

• Collaborate with internal stakeholders to generate relevant, compelling content to share with our digital key stakeholders.

• Develop communications to support the advocacy activities of the organisation to engage existing and new supporters.

• Work with our Programme Teams in the UK, India and Tanzania to anticipate, research, develop, and write stories, adapting them to excite diverse audiences across a wide variety of media as we campaign for the rights of street connected children.

• Utilising our own evidence and data, create newsworthy stories and content that amplify the voices of street-connected children in the UK, Tanzania and India, engaging with both existing and new supporters.

• Create inspiring multi-channel content and messaging, directly linked to achieving our strategic aims and to showcase the impact of Railway Children’s work and influence key eternal stakeholders.

• Generate inspiring content that will attract a new, broader pool of supporters who are invested in making Railway Children’s vision and mission a reality.

• Use the latest available technologies and techniques on social media to amplify our voice by attracting and recruiting new supporters who share our values, beliefs and mission.

• Work with the Digital Marketing Manager and Strategic Content Manager to ensure that all of our content and messaging is optimised for search engine ranking and keyword activity.

• Develop relationships with relevant media in the rail / transport sector to share our communications.

• Work alongside the Strategic Content Manager to ensure that our key messaging and call to actions are always coordinated, aligned and implemented into wider organisational communications, including Fundraising Campaigns.

• Work alongside the Digital Marketing Manager to generate and optimise content for Railway Children’s digital communication channels (website, email and social media) that engages and influences key audiences to support our vision and mission.

• Publish digital content using our content management and scheduling systems

Phoenix Futures have an exciting opportunity for someone looking to develop their career as a data management professional, as well as make a difference to the lives of people affected by addiction across the UK.

Within this varied and interesting role, you will have the opportunity to work closely with our frontline teams to support them to make decisions on how best to ensure our services are inclusive and effective. We strive to be the best and utilising data insight to help inform decision making has a key role in ensuring we do our best to support the people who use our services. Moreover, you’ll also work as part of a highly skilled team to ensure compliance with GDPR across the organisation, as well as ensure our data systems are fit for purpose.

The Role
As Data and Performance Manager, you will support Phoenix Futures to achieve our purpose for everyone to be able to achieve their potential for themselves, their families and communities. You will be part of a passionate and skilled Quality & Performance Team. The role is full time 37.5 hours per week.

About You
To join us as Data and Performance Manager, you will need: 

• A passion and commitment to using data to improve service delivery
• Experience of providing Systems Support – you will support the development of case management systems across the organisation, working with both external and internal stakeholders
• An interest in Data Analysis – you will analyse data to create insight and reports for service performance and market analysis purposes 
• Experience of GDPR Compliance - Acting as Data Protection Officer for the organisation
• Experience of Line Management – you will manage the Data and Systems Officer for production of regular reports and systems support
• To have excellent communication skills, both written and verbal
• To be determined, with a drive to succeed and a willingness to learn
• To be enthusiastic about making a real difference to the lives of people we support

Your Rewards

• Starting salary of £35,500 per annum with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £41,000 per annum.
• Flexible working available with flexible work location including option of home-based working
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system 
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

The Quality and Performance Team
Due to sustained growth across the organisation, the experienced Quality & Performance Team (Q&P) have recently expanded to become a 12-person team. Q&P is formed of sub teams including Health and Safety, Reducing Harm, Innovation and Improvement, as well as Quality and Compliance.

The Quality and Performance Team are typically home-based, with occasional travel to operational services and/or London when required.

About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix Futures and we can get to know you.

If shortlisted, the interview process for the Data and Performance Manager role will be a 2-stage process. The first stage will include a short excel-based skills task, with the second stage being a virtual interview via Microsoft Teams. We expect to all interviews to take place for this role W/C 9th December 2024.

If shortlisted, all details will be provided well in advance – including the skill task - so that you can feel adequately prepared, and so we can support you with reasonable adjustments as required.

Finally, please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

About The Royal Institution of Great Britain

The Royal Institution (Ri) is an independent charity which has been connecting people with science for over 200 years. Founded in 1799 through the wonderful generosity of 58 patrons, to this day we remain based in our original, magnificent, Georgian home in central London. Thanks to the support of those early philanthropists, the Ri has inspired generations of scientists over the years whose discoveries have helped shape our modern world.

The Ri has a clear vision that ‘Science is for Everyone’ and it is our belief that everyone should have equitable access to science. Through our packed event programme available in person or online, our UK schools outreach and social impact initiatives, and our global digital reach including over 1.5m YouTube subscribers we achieve our mission by connecting people with scientists to explore science together.

About you

We are now looking for a capable and experienced fundraising administrator to join our fundraising team at an exciting time in our history as we pursue ambitious targets to broaden our reach and impact. You will collaborate with colleagues and suppliers to effectively manage the day to day administration of donations, supporter care, records management and support for the team. 

This new role will suit a proactive and organised self-starter with great interpersonal skills, customer service experience and determination to make a difference. 

As the ideal candidate you will be methodical, reliable, familiar with data management, CRM (Client Relationship Management) systems and have an eye for detail. You will help shape effective systems and processes to improve the efficiency of our fundraising operation and allow the fundraising managers to focus fully on fundraising, knowing that the essential administration is in safe hands. 

Do you have: 

• Experience of CRM systems and data management, ideally within a fundraising environment
• Experience in desk-based research, diary management and administrative tasks 
• The ability to prioritise and use your own initiative to identify problems and recommend solutions 
• Strong customer service & interpersonal skills
• Creativity and adaptability 
• Proficiency in fundraising software and tools would be desirable

Job Description ​​and Person Specification

Job title: Supply Chain and Logistics Officer

Reporting to: Supply Chain and Logistics Manager

Location: London/Sheffield Hybrid

Contract type: FTC (12 months) 

Hours per week: 35 hours

Salary & Grade: 6LO (London) – £28,731 – £30,243/ 6NO (National) – £26,138 – £27,513  

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  For more information visit our website.

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us. 

The role 

This important role sits within our Supply Chain and Logistics team, responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK.

The role is a combination of customer service provision and supply chain coordination with a strong data focus. You will analyse varied datasets to decide how food is distributed across our Network to ensure optimal and sustainable distribution. You will also be responsible for continuing and championing the high levels of customer service we provide to the food industry and our network of Regional Centres.

You will work closely with FareShare’s food suppliers, transport partners, and our Regional Centres to identify and overcome operational challenges to distribution. The successful candidate will also work closely with our Food Commercial team to ensure our food partners receive excellent operational support and customer service. We are continually evolving our processes and you will work within a culture of continuous improvement to improve operations within the team.

It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure. You will be data savvy, and confident to manage feedback to various stakeholders with astute analyses and recommendations.

Main areas of responsibility

Food Industry Customer Service

• Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements
• Work closely with the Food Commercial Managers, providing feedback and reporting on service issues and attending meetings and site visits as appropriate
• Assist Food Team with insight and feedback from food businesses, capturing key account information in our CRM system

Regional Centre allocation

• Adhere to the requirements of the Network Service Level Agreement
• Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste 
• Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food
• Using our CRM system, maintain timely records of accounts, allocations, offers and case management
• Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres.
• Build your understanding of our Network and your relationship with Regional Centres through a programme of regular site visits in collaboration with the Network Development Managers
• Work with the Network Development Managers and Food Supply & Services Managers to identify opportunities to maximise and grow redistributed food volumes

Logistics and transport

• Work with Commercial Managers and hauliers to implement best practice processes and reduce costs for FareShare whilst maximising acceptance of food
• Work with hauliers to plan transport requirements and ensure that we are able to meet network demand
• Work with Regional Centres to coordinate and plan routes for internal FareShare logistics
• Reactively solve transport issues throughout the working day

Data and analysis

• Use FareShare PowerBI reports to ensure optimal product allocation within contract requirements
• Specify, build, monitor and analyse Salesforce reports to increase efficiency of allocation
• Use dashboards to monitor network issues
• Lead regional network agreement service level review meetings
• Report on data integrity issues to the Network Analyst

Team coordination and representation

• Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team
• Support the training of new team members
• Represent the Supply Chain and Logistics team at network cluster and food category meetings
• Deputise for the Supply Chain and Logistics Manager when required
• Keep team process instructions up to date Project support
• Act as Supply Chain and Logistics team lead on cross functional projects as required alongside stakeholders including: retailers, funders, and strategic food partners
• Project review; share learnings with the Supply Chain and Logistics team

 Person Specification 

 Essential Criteria 

• An understanding of food insecurity and sustainability issues, and passion for the mission and values of FareShare
• Excellent communication skills (written and oral)
• Evidenced problem solving ability
• Excellent customer service skills
• Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks
• Computer literate with good working knowledge of MS Office, in particular Excel and Word
• Self-starter, ability to work within clearly defined and agreed parameters with limited supervision
• Proven ability to build and maintain relationships with multiple stakeholders and third parties
• Ability to handle and analyse data, spotting trends in data and reports
• Experience of working in a fast paced and pressured operations role
• Experience of working in a customer service environment

 Desirable Criteria 

• Advanced Excel skills and abilities to analyse and manipulate large datasets
• Salesforce or similar CRM system experience
• Supply chain and logistics background
• Experience of working as part of a project team with some responsibility for delivery of a project

 Competencies and behaviours 

• Treating people with respect, being inclusive
• A natural inclination for problem solving
• Comfortable in a busy working environment managing competing pressures
• A desire for continuous improvement in individual and team processes and responsibilities

​​Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

About Us:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.

See the difference your online selling skills make. Every day.

We all need a purpose and want to make a difference in life. At Princess Alice Hospice, you have that opportunity to make a satisfying, rewarding difference to a great cause and be supported every step of the way. We’re small enough for you to really see the impact you have, and big enough to support you with training, experience and opportunities.

Your role

We are looking for an E-Commerce Coordinator to help maximise our income from online retail sales. You will liaise with our Retail Team to identify and merchandise items for online sale across multiple platforms, ensuring that products are dispatched and any customer related queries are answered in a timely manner.

You will also assist with regular sales reporting and KPI targets. You will be computer literate with good Microsoft Excel and Word skills. Office procedures and resources are IT based and at commercial standards. You will be articulate, with excellent communication skills and a professional telephone manner.

This is an office-based role, though occasional travel to our shops may be required to get high value donated stock to sell through our online selling platforms.

We offer a range of great benefits, as well as the opportunity to undertake an apprenticeship programme if desired:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• Training support and development opportunities
• Employee Assistance Programme – promoting staff wellbeing
• Access to blue light card discount
• Access to Pension Scheme
• Wellbeing - We provide a programme of activities, opportunities and guidance to inspire and support our employees to live a healthy life, at home and at work

We are big on heart, energy and passion for what we do. We promise to provide an interesting and challenging environment, so if you think this role suits your skill set, we’d love to hear from you!

Discover the difference you can be.

How to apply:

To apply for the role please click on 'Apply Now'

For any further information, please contact us.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.

Closing date for applications: 9th December 2024

Interviews: ongoing interviews until appointing

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 15,000 clients a year. We have an exciting new opportunity in partnership with Macmillan Cancer Support to provide welfare advice to support to people affected by cancer and those who care for them. 

This post is funded by Macmillan Cancer Support and is aimed at assisting clients on the phone and in person from our offices and outreach venues including local hospitals.

Role purpose:

To provide welfare benefits advice, casework, and assistance in accessing other financial sources, to maximise the income of those living with cancer, their families, and carers. This may include disability benefits and other sources of financial support such as grants and help with health and travel costs.

Training

Successful post holders who are new to cancer, will be provided with Macmillan specific welfare benefits community of practice and learning opportunities once in post.

Delivery locations

A key aspect of the project is to deliver an outreach service at the West Middlesex Hospital, our offices in Hounslow and the Chelsea and Westminster Hospital, with regular sessions to be covered by the team of advisers. Clients will also be seen in person for appointments at our offices, while telephone advice and video appointments can be done working remotely.

Main responsibilities

• To provide welfare benefits advice, casework, and assistance in accessing other financial sources to maximise the income of those living with cancer, their families, and carers.
• Assist clients to challenge benefits decisions.
• Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.
• Achieve good outcomes for clients by helping them access benefits, grants, discretionary payments, schemes and discounts.
• Maintain detailed electronic case records and other data for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Make internal referrals or signpost clients to other organisations as appropriate for specialist help with issues that fall outside the remit of the Macmillan service, including housing, debt, and employment.
• Interview clients using sensitive listening and questioning skills so that clients feel able to explain their problem(s) and empower them to set their own priorities.
• Collaborate with managers and colleagues to ensure the promotion, development and good working of the Macmillan project. 

For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification from our website via the apply button.

Please note:  we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Role: Independent Living Advisor

Location: Homebased

Contract Type: Permanent

Hours: 35 hours per week, between Monday-Friday, 9am-5pm

Salary: £28,458 to £30,039 per annum

RBL provides life-changing support to our Armed Forces community which includes those who have served, those still serving, and their families. At times of crisis and need we offer them vital advice, assistance and funding.

We are looking for an Independent Living Advisor to provide specialist, person centred and holistic advice, guidance, advocacy, and support to people living with a long-term illness or disability or caring for someone with these conditions

As an Independent Living Advisor, on a day to day basis you will:

• Provide a comprehensive Independent Living Advice (ILA) service to people who are experiencing difficulties with day-to-day living, mobility, and self-care, or to those caring for someone in this situation, ensuring they have sufficient and appropriate information to make informed choices, working in a way that empowers them to take and maintain control of their own lives.
• Complete person-centred and holistic assessments, using information from Occupational Therapists and other health and social care professionals as necessary, to establish their eligibility for support services in their area, and provide advice on options available to people via statutory, charitable, and other sources.
• Manage a diverse and often complex caseload covering matters relating to, but not limited to, care assessments and care fees, Disabled Facilities Grants, equipment and minor adaptations, Direct Payments, personal budgets, disability advocacy, and access to various grants and funding streams as appropriate. 
• Deliver a high-quality advice service via telephone, email, and face to face meetings and home visits where appropriate and in line with RBL policies and procedures. 
• Identify, research and source services required to achieve the desired outcomes of people referred to the ILA service, ensuring they always receive a fully integrated and person-centred service co-ordinated with other RBL services. 

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel incl. for monthly team meetings. Travel costs are covered.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Join our dynamic Fundraising & Communications team to help create lasting change for people with disabilities.

The Senior Digital Marketing Officer is responsible for driving forward CBM UK’s digital fundraising, growing our online presence and directly contributing to the success of our fundraising efforts.

The position holder is the digital fundraising lead responsible for the coordination, development, delivery, and testing of stand-alone digital fundraising projects, and (where appropriate) support and integrate with offline activity and wider fundraising and communications campaigns. 

Using technical knowledge and expertise, and working closely alongside colleagues in the fundraising and communications team, in particular the Senior Communications Officer and Marketing Officers, the position holder will lead on all stages of digital fundraising campaigns from conception to implementation and evaluation. 

We are looking for someone with knowledge of digital fundraising and experience of developing new and innovative digital campaigns. Candidates should have experience working alongside agencies and freelancers to co-ordinate, review and monitor digital acquisition activity and experience of setting up and sending mass marketing emails.

At CBM UK, we place respect and compassion at the heart of all that we do, and this reflects in our culture. We are an organisation based on Christian values welcoming staff of all faiths and none. Our commitment to these values drives everything we do, striving to build a just and equitable world in which all people are included, loved, valued, and respected. We focus on meeting the greatest needs and collaborate with partners of all faiths and none without proselytizing.

For the full job description and person specification, please download our recruitment pack.

ABOUT INQUEST

Founded in 1981, INQUEST is the only charity providing expertise on state related deaths and their investigation to bereaved people, lawyers, advice and support agencies, the media and parliamentarians. Our specialist casework includes deaths in police and prison custody, immigration detention, mental health settings and deaths involving multi-agency failings or where wider issues of state and corporate accountability are in question. You can find more information on our website, particularly on our Campaigns, and Media Release webpages.

ABOUT THE ROLE

We are looking for a Project Assistant to support INQUEST’s National Lottery Heritage Fund project, Unlocking the INQUEST archive: memorialising death and resistance. This project encourages engagement with the INQUEST archive and memorialises state-related death and resistance through creative outputs including: 12-month consultation, artist’s residency, banner making, small scale events, archival research, film screenings and a podcast series.

Organised, motivated by logistics, system-orientated, able to react efficiently to pressure, change and multitasking, the ideal candidate will possess outstanding communications skills necessary to liaising with a varied audience, including bereaved families and other key project stakeholders. They will be experienced in handling telephone calls, email correspondence, administration systems, and key IT software packages. Working closely with the project manager and project staff, they will support all components of our heritage project, including organising events and travel, liaising with key stakeholders, project social media and general administration. The candidate must be committed to the values of INQUEST and to anti-racism and anti-discrimination.

This role is part of the Wiltshire Service which provides individual and family support to domestic abuse victims and their children.

The Early Interventions Team act as the gateway for all domestic abuse and referrals to the Wiltshire Service. Working within an experienced and established team, the EI Triage Advisor will:

• Triage referrals, with a particular focus on domestic abuse referrals.
• Conduct risk assessments and offer immediate safety planning advice.
• Respond to safeguarding concerns.
• Signpost victims and professionals to other support agencies where appropriate.
• Offer specialist domestic abuse advice and support to professionals.

In addition, the role requires the building of effective relationships both internally within the Wiltshire Team and externally, supporting a multi-agency approach.

Main Duties and Responsibilities:

Working within the agreed policies, principles and codes of practice of FearFree, the post holder will:

Working with vulnerable people and risk management:

• Provide a victim focused service, with an understanding of the impact of trauma on vulnerable people.
• Demonstrate specialist knowledge and understanding of domestic abuse and how this may impact on the wider family unit.
• Provide advice, guidance and support to people who are victims of domestic abuse.
• Assess, manage and review risks to service users, colleagues and self, including the use of the dash risk assessment tool and SOAG (Severity of Abuse Grid).
• Make safeguarding referrals where appropriate: including to Children’s Social Care, Adult Social Care, Mental Health crisis teams and MARAC (multi-agency risk assessment conference).
• Work directly with individuals or groups as agreed with the Team Manager.
• Safeguard the health and welfare of service users and their families.
• Respond to emergencies and crisis situations including supporting a service user to access a place of safety if appropriate.
• Manage and support service users by telephone with low to medium support needs in line with the agreed values and aims of the service.
• Act as duty worker as part of a rota system. Duty shifts take place in the Trowbridge Office on weekdays between 9 and 5pm.

Team working

• Offer professional advice and support to multi-agency partners.
• Feedback to the Team Manager, Wiltshire Service Manager and/or other Support Workers any information related to the service users support needs or risk issues, and progress on support tasks.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holiday and sickness.
• Work closely with other agencies, to network with, make referrals to and maintain good relationships with, and be able to disseminate information appropriately.
• Communicate with other staff, as well as the Team Lead and Wiltshire Service Manager, issues related to activities and work undertaken.

Administrative duties

• Help provide a responsive support service with a high quality of customer care.
• Answer the telephone and take messages and referrals, take action on messages and referrals and provide a triage service for all referrals.
• Assist in the referral process and EI follow up, contacting other agencies and helping to arrange appointments.
• Assist in the assessment and allocation of service users.
• Update written and computerised records with accurate clear information to deadline, including maintaining details of any special needs required by service users.
• Assist with monitoring and evaluation policies and procedures and producing reports.

Additional tasks and responsibilities:

• Ensure personal safety for self, other staff and service users at all times.
• Participate in personal training and supervision opportunities and attend team meetings.
• Carry out other tasks appropriate to the post, which may be identified as the service develops and as agreed with the Team Manager and Wiltshire Service Manager.
• FearFree is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.   

We Are Listening is a new charity, created to provide an alternative befriending service for
elderly, isolated and vulnerable people who may feel socially excluded. Our mission is to
help relieve their isolation and to assist their integration back into society by providing a
telephone and/or correspondence based befriending service.

Key responsibilities include:
 Management, development and service delivery of key programmes including Good Call
(our new telephone befriending service) and Postbox (a pen pal programme).
 Volunteer recruitment, engagement and retention – campaign and relationship
management, recruitment administration and onboarding.
 Relationship management – building and maintaining strong relationships with key
stakeholders including funders, local businesses, further education providers, potential
referrers within the NHS, social services, care homes and housing associations, delivery
partners and supporters.
 Coordination, support and monitoring of volunteer befrienders and their matched referred
clients.
 Development and delivery of concise management information and performance reports.

Skills and Experience:
 A demonstrable commitment to our vision, and an understanding of issues such as
the ageing process, the possibilities for care and support to elderly people who feel
socially isolated and vulnerable.
 Good communication skills to enable frequent video conferencing and telephone
contacts.
 Ability to work remotely from home with occasional travel to locations throughout the
West Midlands and possibly UK.
 Some experience with Microsoft Office software, including spreadsheets and
databases would be advantageous although training would be available

How to Apply:
Please submit your CV and a covering letter explaining your reasons for applying and what
you can bring to the role.

Closing Date:
Applications close at 5.00 PM Friday 15th November. 

This is an exciting opportunity for an individual with experience of coordinating projects to play a key role supporting the delivery of our Diocesan strategy, Southwark Vision 2024-2035, Christ Centred Outward Focused.

As a result of a successful application for funding from the National Church, the Diocese of Southwark has launched the Southwark Diocesan Investment Programme (DIP) - a multifaceted, integrated and transformational programme designed to help resource and implement Southwark Vision and further mission, ministry and growth across the Diocese.

You can find out more about it here, Diocesan Investment Programme - The Diocese of Southwark

You will play a key role in the successful establishment, monitoring and management of the Apprenticeship style training programme for trainees in Children and Young People work in churches in the Diocese of Southwark.

The postholder will enable the training placements to be properly administered and monitored, as well as, providing additional support for the apprentices and their parish line managers by having regular meetings and telephone calls. This post will require liaising with parish Children’s and Youth workers, coordinating training courses and general administration.  

This is a new role, giving the opportunity to be involved from the start of the project, and to support the trainees on their journey to  ministry in Children and Youth Work in the Diocese.

I am delighted to be working with an amazing care organisation in search of a Supporter Engagement Officer. This is an immediate start, full-time, London based hybrid role on a 6-month FTC. As Supporter Engagement Officer you will be the primary contact point for the charity’s supporters and fundraisers to provide excellent customer care. This role is a brilliant opportunity for an ambitious person looking to gain experience working across a variety of fundraising income streams.

Key Tasks and Responsibilities:
Supporter Communications and Fulfilment
Be the primary contact point for our supporters and fundraisers to provide excellent customer care
Answer supporter enquiries that come in by telephone, email and mail in a way that makes them feel important and valued regardless of the nature of their enquiry
Assist in piloting new stewardship journeys for supporters, ensuring that they feel valued and involved in the charity’s work.
To work with the team to provide support for key fundraising activities. This will include assisting with event administration, answering telephone calls, responding to emails, thanking participants, processing donations, sending materials to participants and updating records on the database
Monitor our event email inboxes and respond to all enquiries, cover the general fundraising inbox in the absence of the Supporter Engagement Officer
Maintain the database and Income Processing
Ensure fundraising income (cash, cheques and online platform donations) is processed and recorded correctly onto the database, and thanked in a timely manner
Record enquiries, correspondence and responses on the database
Record and update non-financial information provided by supporters, such as Gift Aid declarations, data protection opt-outs and other personal information.
General admin support to include scheduling and minuting meetings where required

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
 

Southall Community Alliance is a charity that has been working in Southall for over 30 years. We are now looking to recruit an ambitious and energetic Community Energy Adviser to support Southall’s economically disadvantaged residents and introduce home energy-saving advice to vulnerable residents.

Southall is home to many diverse communities for whom English is a second language, so the post will involve arranging activities to raise awareness of energy saving measures and improve domestic gas safety.

Part of this role will involve outreach work to connect with isolated residents through shared events and training that helps them deal with cost of living pressures.

This is an 18 month fixed term contract, funded by Cadent Gas Ltd.

This post is subject to a 3 month probation period, an enhanced DBS check and satisfactory references.

Salary: £24,000 per annum (FTE salary = £30,000)

Hours : 28 hours per week (4 days per week)

Duration: 18 month fixed term contract

Location : Southall Town Hall, 1 High Street, Southall, UB1 3HA

Holiday entitlement : 20 days per annum Reports to : SCA Director 

Main Duties:

1. Arranging domestic gas safety and home energy advice sessions
2. Deliver carbon monoxide awareness outreach sessions with community groups
3. Developing and updating web portal with energy efficiency and gas safety advice and co-ordinating with other provision
4. Arrange ‘energy zones’ connecting residents at large faith events with energy efficiency information and signposting
5. Arranging community activities that promote social interaction and energy saving advice
6. To arrange healthy cooking and slow cooking classes for low income residents
7. Establish and service a network of community groups able to help families facing energy crisis and energy related issues
8. Gather monitoring data and produce progress reports and work summaries
9. Recruit and train volunteers to assist with project delivery
10. To attend meetings and prepare agendas, minutes and other relevant materials
11. Attend training courses and sessions as may be required
12. To carry out other duties as may be assigned by the Director, from time to time

Person Specification:

1. Have at least one year of experience of working with organisations and people from Black & Minority Ethnic (BAME) communities
2. Understand how to engage a diverse range of residents and stakeholders
3. Showing empathy with and experience of working with diverse and deprived communities to tackle financial barriers and challenges
4. Experience of customer facing roles and delivering community events and outreach activities to BAME organisations
5. Experience of arranging and delivering training for organisations
6. Ability to recruit, train and supervise volunteers
7. Proficient in the use of Microsoft Office package Word, Excel, Power Point and Outlook
8. Understanding of GDPR and other regulatory compliance issues that affect data management and utilisation
9. Must have excellent interpersonal and communication skills
10. Experience of producing publicity materials
11. Experience writing content for websites, reports, newsletters and social media platforms
12. Experience of securing funding and resources to support operational delivery
13. Ability to work independently with excellent organisational skills
14. Knowledge of a community language would be desirable

Closing date : Friday 15th November – ONLY completed application forms will be accepted. CV’s are not accepted

Interview date : w/c 25th November 2024