Telephone Jobs

Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can. The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central. 

Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment. 

Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays.

The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.

What you’ll be doing?

1. The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service. 

2. Answer a range of queries and offer reassurance to all callers.

3. Refer clients to Adult Social Care for an assessment where appropriate.

4. Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.

What you’ll benefit from

• Flexibility - this is a full-time role Brixton based - close to good transport and vibrant town centre

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff team 

Salary: £40,000 - (£24,000 pro rata) per annum

Hours: part-time, 22.5 hours a week (0.6 FTE)​

Location:Hybrid working between home and Vauxhall, London

Contract:Permanent​

FoodCycle is an award-winning charity that has achieved exceptional growth over the past few years thanks to some key corporate partner relationships with blue-chip companies. We are now looking to build on our recent successes and extend our corporate portfolio to fund our work as the largest community dining charity in the UK. ​

Your work with us will allow you to play a vital role in supporting people faced with hunger and loneliness and to champion community dining in communities up and down the country. You will be responsible for driving significant income growth from corporates - working with brands and businesses to reach challenging targets.​

You will have a proven track record of securing new partnerships and be adept at relationship management. You will have significant new business experience in a charity setting and a background in securing six-figure sum support. As this is a hybrid role, you will need to live within a commutable distance of Vauxhall, London.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​

Deadline for your application:  11.59pm on Wednesday 27th November 2024.

Interview process: Shortlisted candidates will need to prepare a presentation to deliver at interview. ​

Interviews: planned for Thursday 5th December, in Vauxhall, London.​

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member. ​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check. ​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.​​

Are you organised, persistent and able to manage and progress different tasks in a busy environment? Would you like to use your skills to ensure that those who are struggling financially get the help that they need? If that sounds like you, we might have a place for you at Ealing Foodbank.

We believe anyone in our community should have enough to feed themselves and their family. That’s why we provide three days’ nutritionally balanced emergency food to local people who are referred to us in crisis. We also offer additional advice and support to help people address the underlying issues.

Our work is made possible by a group of amazing volunteers and a small staff team. As Warehouse Manager you will make sure there is enough food in our warehouse and that this food is distributed to our centres. Most day you will work from our office to make sure everything runs smoothly. You will also work from our warehouse on busy day to support our warehouse volunteers.

Role: Warehouse Manager

Responsible to: Ealing Foodbank Manager

Based at: Warehouse (currently Hanwell) and office (currently West Ealing)

Salary: £35,000 per year (FTE)

Hours: 30 hours a week, spread over 5 days (+ occasional weekend days)

Annual Leave: 6 weeks a year + bank holidays

To apply: Please fill in the attached application form, no CVs.

Closing date: Monday 9 December 5pm
Please note, we're actively reviewing applications and interviews will be held on a rolling basis.

Responsibilities
Obtaining, managing, safekeeping and distributing the Food and Supplies necessary to ensure the smooth running of the warehouse and client centres. This includes stock management; procurement; running our warehouse together with our volunteers; arranging transport; liaising with client centres; managing staff and volunteers and arrange food collections and drives.

Please find the full job description attached. 

Requirements
This job is for you if:

• You are able to work independently as well as in a team
• You have excellent processing skills and are a good organiser
• You are able to lead a team
• You have excellent problem solving skills
• You have a heart for people and would love to work behing the scenes to support those who are facing difficulties

Ealing Foodbank is a Christian organisation. The post holder will need to be able to be comfortable with and respectful of the Christian basis of the organisation.

Please find the full Person Specification attached.

Opportunity to join the Adult Carer Support team as a Telephone Carers Support Officer 

A carer is someone who provides support to family or friends who could not manage without this help. This could be caring for a someone who is ill, frail, disabled, or has mental health or substance misuse problems. All the care they give is unpaid.  

Carers Support Centre (CSC) Bristol and South Gloucestershire provide a wide range of support services to carers for adult and young (children) carers.

We currently have a vacancy for a Telephone Carers Support Officer to work on our CarersLine service based at the CSC offices in the Vassall Centre, Fishponds.  This post will deliver the CarersLine Information, Advice and Support service. 

You will join a busy and supportive team that provide several services to support unpaid carers in Bristol and South Gloucestershire, which include advice and information, carers assessments, one to one support, CarersLine, and Carers Emergency Cards.

Hours of work:  26.5 hours  (Tuesday Wednesday and Thursday 9am – 5pm. Friday 9.30 am – 1.30 pm.) 

Actual Salary:  £17, 952 (pro-rata) for 26.5 hours.  (FTE £25,406) 

Based at the CSC Offices at the Vassall Centre, Fishponds 

  

The role will include: 

Responding to calls to the CarersLine service (telephone advice service) and to requests for information, advice, guidance and support. 

Responding to e-mails to the CarersLine service and to requests for information, advice, guidance and support 

Researching information requested by carers and responding to enquiries in a timely manner. 

Referring and signposting carers to internal and external services where appropriate 

Undertaking ‘casework’ support and interventions by phone for more complex enquiries

Undertaking telephone-based assessments / reviews, supporting the wider Carers Support Officer (CSO) team. 

  

To fulfil this role, you will need: 

Recent and relevant experience of information, support and advice work 

An excellent understanding of the needs and issues for carers 

Demonstrable experience of working with individuals needing emotional and practical support 

Recent experience of providing support to a diverse community 

Ability to prioritise and manage a busy workload 

Good verbal and written communication skills 

Computer literacy and experience of working with a client database 

Applications can be made via an application form, which is available from our website. You will also find a full Job Description & Person Specification, and an introduction to Carers Support Centre. 

If you would like to know more about this role, please call Dawn Osborne-Tiller

If you do not have access to the internet, please call our office or email us.

Closing date: 28th November 2024 @ 12 noon 

Interview date:  10th December 2024 at the Vassall Centre  

Registered Charity Number: 1063226 

We are an Equal Opportunities employer and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis. 

West London Centre for Counselling is a well-established and successful charity which currently provides free counselling to the local community through NHS Talking Therapies in Hammersmith and Fulham. We are now looking for an efficient Administrator to play a key role in supporting the Centre and its staff. The position involves updating the secure database with appointments and clinical information, handling enquiries by email and telephone, providing receptionist duties, and contributing to the overall smooth running of the Centre.

The ideal candidate will have excellent attention to detail and exceptionally clear verbal and written communication skills.

This role could be EITHER a full time, 5-day-per-week position (35h pw), with at least one evening shift per week (until 9pm); OR it could be a 4-day-per-week position (28h pw), again with at least one evening shift per week (until 9pm).

The salary for this role is £28,000 for full time, or pro-rata for part time.

The job description and person specification are attached.

Please make your application in writing showing how your experience and knowledge meet the person specification.

WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application, please contact us.

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:

· supporting the delivery of SCIE’s strategic objective to drive improvements in social care

· contribute to SCIE’s success as a leading provider of CPD-accredited training and consultancy in health and social care

What we are looking for:

· A  minimum of a year’s proven  experience of administration, preferably in the charity, health or social care sector

· Experience of coordinating face to face and virtual training and learning events and implementing evaluation processes

· Experience in using a range of IT, particularly MS Office (Word, Excel and PowerPoint) and CRM systems ( ideally Salesforce)

· Strong written and verbal communication skills, confidence in communicating key messages via email, over the telephone and face to face, with the ability to listen and understand customer needs

· Highly organised and process driven, able to support a busy training team through accurate recording and reporting of information

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us by email

Relationship Fundraiser

Job title:  Relationship Fundraiser 

Hours: Full-time (Equivalent to 37.5 hours a week), in line with our flexible working policy. If you are unable to work full-time but are interested in the role, we’d be happy to hear from candidates who had a different proposed model of working in mind.

Remuneration: circa £29,000 per annum

Type of contract: Permanent 

Location: Hybrid working. A mix of home and Leukaemia Care offices at One Birch Court, Blackpole East, Worcester, WR3 8SG (a minimum of 2 days in the office).

 Report to: Community and Individual Giving Manager

 Working closely with: Fundraising Team, Communications Team, Patient Services Team and Finance.

 Purpose of the role

This is an excellent opportunity for someone with experience in the charity/fundraising sector, looking to progress and develop a career focusing on community and individual giving activity.

You should want to use and grow your knowledge and aim to achieve excellent standards of fundraising through relationship building.

You’ll be passionate about continuous improvement, have a proactive attitude and be comfortable in suggesting new and/or better ways of working. You’ll enjoy a challenging and fulfilling environment, working with a supportive and forward-thinking team. You will have experience of planning and implementing projects and in providing high levels of stewardship – in addition to the ability to research, identify and reach potential new supporter groups within the community.

Must be able to drive and have access to a car.

Main duties and responsibilities

This role requires input into and delivery of multiple income streams, working with the Community and Individual Giving Manager and the wider Fundraising Team. Duties and responsibilities will, at any given time, include:

Community Fundraising Related

Plan, develop and implement fundraising initiatives that appeal to community groups and associations.  Devise community related products and resources that will aid community groups to further engage and raise funds.

Research, identify, apply for and secure new local level partnerships or one-off community type donations e.g. from Rotary/Lions Clubs, Musical Groups, Sports Clubs or Supermarket Charity of the Year.

Research, identify, apply for and secure new support from educational establishments such as Schools and Universities.

Promote collections in relevant geographic locations to Leukaemia Care’s hospital hubs or with a link to a supporter, patient or family.

Identify opportunities for Leukaemia Care to raise awareness around the charity’s Hospital Hub locations around the U.K. 

Account manage any local community charity of the year partnerships that are secured, e.g. a Golf Club. Be their point of contact at Leukaemia Care.

Represent the organisation giving engaging talks, pitches and presentations on the work of the charity, as well as delivering thank you acceptance speeches where necessary.

Individual Giving Related

Administer and thank gifts from Individuals including one off donors and first-time donors. 

Alongside the Community and Individual Giving Manager build rapport and meaningful relationships with identified mid-level donors and prospect major donors.

Research ideas, plan, devise, implement and develop virtual giving as an income stream.

Maximise income by promoting Gift Aid and securing declarations in relation to eligible UK taxpayers.

Support the Community and Individual Giving Manager to run the charity’s Regular Giving Programme, ensuring these committed and longstanding donors/members are thanked appropriately, regularly informed of their impact, and developed into long-term donors.

Support the Community and Individual Giving Manager with an externally run Lottery and our Lottery Players recruitment and retention.

Work with the Community and Individual Giving Manager to plan stewardship events. Be responsible for the logistical organisation of such events liaising with venues, making bookings and handling invitees requirements.

 

General Fundraising

Work within the Code of Fundraising Practice as set by the Fundraising Regulator and adhere to all relevant financial procedures.

Deliver and exceed targets across a wide variety of areas including Community and Individual Giving; including Mid-Level Giving, Lottery and Virtual Fundraising.

Represent the charity at events and cheque presentations as required.

Raise awareness to encourage support and make the most of any ‘cross-selling’ opportunities to promote other ways to get involved such as running events, gifts in Wills, Recycling, Payroll Giving, Volunteering etc.

Ensure that systems and processes are effective, and that our database is updated and utilised as the central source of information for recording income, supporter interactions and reporting.

Maximise the use of online fundraising tools, digital marketing and social media to increase

the generation of funds from all available sources.

Ensure the work produced across the team is of high quality, and reflective of the values of Leukaemia Care. Record all interactions with fundraisers or potential fundraisers on Raisers Edge NXT, our fundraising database (training will be provided).

Provide cover within the team as needed during periods of annual leave, sickness or where extra resources are needed.

Adopt a strong solution focused approach to help supporters overcome any challenges and maximise their fundraising efforts.

Improve supporter retention and engagement, building strong relationships and long-term supporters.

Ensure all supporters are appropriately thanked and help develop specific supporter journeys.

Assist with enquiries and donations over the telephone and by email.

Ensure that relevant pages on the Leukaemia Care website fundraising information is up to date.

Collate case studies, stories and photographs and share with the Comms Team for promotion.

Provide data to the Community and Individual Giving Manager to support the production of progress reports for presentation to the Senior Leadership Team and/or Board of Trustees.

 

General

In addition to the specific duties and responsibilities outlined in this job description, all Leukaemia Care employees should be aware of their specific responsibilities towards the following:

1. Uphold the values of the charity and to not behave in a manner that is likely to bring the charity into disrepute.

2. Adhere to all health and safety and fire regulations and to co-operate with the charity in maintaining good standards of health and safety.

3. Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.

This job description is not exhaustive. It acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

As a charity, we could not maintain our reputation, the range of our work, or our digital presence, without the support of our business partners, sponsors, philanthropists and members. The Development and Advocacy Department is seeking to recruit a Patrons Manager to administer and grow this core membership function and to provide exemplary customer service. This role works within a small but dedicated membership team and is critical to the successful expansion and delivery of the function.

The ideal candidate will be a dynamic individual with good people skills, high attention to detail, and the ability to prioritise tasks. They will remain calm under pressure and be a proactive team player. They will be able to demonstrate:

• Relevant experience working in a membership organisation and/or with high-net-worth individuals
• The drive and strategic approach to deliver on opportunities for growth in revenue and membership in line with programme goals, with structured KPIs and ongoing targets
• Excellent face-to-face and telephone communication skills, including the ability to deal with high level donors in a professional and personable manner
• Understanding of ticketing in a Box Office environment (CRM and particularly Tessitura experience will be highly regarded)
• A clear and concise writing style with developed communication and rapport building skills

A working knowledge of our arts forms is not a pre-requisite but the ability to get up to speed on RBO membership products and services quickly is.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

• The role is fixed term (12 Months), full-time (37.5 hours per week). We will consider application for a minimum of 22.5 hours per week.
• The salary for the role will be £23,465.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GSCE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organised at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 17:00 on Monday 18 November 2024.

Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

About The Role
Are you a confident and engaging communicator who can adapt their style to a wide range of people, over the phone, email and social media?
Can you form strong relationships with internal and external people to provide an outstanding service to our supporters?
Do you have a passion for making a difference in the lives of people affected by Dementia?
Yes? Well we have an exciting and integral role as a Supporter Engagement that is one of the most important teams that is central to the success of Alzheimer’s Society!
The role.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023. We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
Our team is responsible for managing interactions and communication with our supporters’ using emails, telephone calls and social media interactions. Support is second to none and we pride ourselves on having a very open communication style between all members of the team so that help is available for you to be successful in your role. We are the first point of contact delivering an excellent supporter experience to members of the public and Alzheimer’s Society’s supporters. You will have enriching one to one conversations answering questions and building relationships to inspire supporters (and potential supporters!) about our work.

- Be the first point of contact for all general enquiries via telephone, letter, email and social media.
- Carry out engagement calling in an effort to thank, inspire and enhance the supporter journey.
- Take donations over the phone, accurately updating our supporter database.
- Pro-actively challenge your own work, and feedback constructively, supporting colleagues to continually improve the quality of our interactions.

The person.

We are looking for someone who exemplifies our values, someone who is: Determined to make a difference when and where it matters most. A Trusted Expert who believes in working Better Together and demonstrates true Compassion. Our interactions are varied and you will be responding to supporters who need different levels of support and therefore you will go from adopting an empathetic approach to being more upbeat!

- Strong communication and people skills who are comfortable communicating with a variety of individuals.

- Ability to provide a great customer service experience.
Comfortable in contributing to discussions around improvement as we have a team of people who are all passionate about learning and growing. - Happy to share ideas and learn from each other.

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process.  You can contact the Careers Team by emailing [email protected]

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

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The role of Stewardship Officer within the Charity is key to helping patients, families and staff at our hospitals, by supporting the generous fundraisers and donors who raise money for the Charity.

The Stewardship Officer will work closely with other members of the hospital charity, in particular other Stewardship Officers and the Stewardship Manager, providing administrative and stewardship support to our donors and fundraisers and the Charity overall.

Working as part of a team, the post holder will have specific responsibility for accurate data inputting of donations onto our Raisers Edge database, Gift Aid claims, and correspondence with donors and fundraisers by letter, email, telephone and face-to-face.

The Stewardship Officer will be the first point of contact for many of our donors and fundraisers when they enquire about raising money for the Charity.

The Stewardship Officer will help them throughout their journey, providing fundraising materials, answering questions and receiving their fundraising amounts, often taking part in a photo opportunity within the hospital.

Whilst predominantly office based, the Stewardship Officer will have opportunities to support events put on by the Charity and its supporters, and will have the opportunity to learn about stewardship, fundraising and events.

This role would suit someone with experience of working in a customer facing environment.

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. 

Main Responsibilities:

● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

● Researching and exploring options and implications so that those accessing our service can make informed decisions

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder 

See attachment for further details 

Job Title: Customer Service Executive

Reporting to: Customer Service Manager

Salary: £25,500 + generous non-contributory pension, 25 days annual leave (excluding bank holidays)

Hours: 9am to 5.30pm reducing to 9am to 5pm during August & December

We offer working from home 3 days per week, with 2 days in the office minimum per week

Flexible working hours offered after satisfactory completion of probationary period

Primary Responsibility

As Customer Service Executive you will be responsible for ensuring you provide exceptional Customer Service to our external customers. This means striving to delight them at every opportunity and ensuring that their experience of CharityJob is a great one.  You will also be responsible for providing administrative support to your internal customers, the Sales Team, to enable them to spend more of their time on activity that results in revenue generation.

The Role

• Taking responsibility for the achievement of the set criteria of administrative tasks ensuring they are completed within the specific timeframes as outlined by the Customer Service Manager. 
• To prioritise on answering incoming calls (with some outgoing calls where necessary).
• Organise your workload & be accountable for ensuring the set criteria of tasks agreed are completed consistently and on time.
• To prepare daily, weekly, monthly stats / sales reports as required
• To provide administrative holiday cover for Account Managers to ensure that client requests are actioned.
• Passing customer feedback on to the product, marketing, or sales team to improve CharityJob’s offerings and services.
• Escalating customer enquiries to the appropriate team or person and when necessary, to raise support desk tickets and action follow ups to ensure a satisfactory resolution.
• To be responsible for accurate cleansing and administration of our recruiter database.
• Stay up to date with CharityJob’s new Products & Features.
• To consistently demonstrate a pleasant demeanour, show a can-do mentality & always act as a positive role model both in attitude and application to the task.
• To support other internal departments when needed and as agreed with the CSM.

The Person

• Passionate about delighting customers
• Friendly & outgoing telephone manner  
• Fantastic communication skills, both verbal and written
• Detail oriented
• Organised, proactive and a good problem solver 
• A great team player with a positive attitude

Does this sound like you? If yes, we would love to hear from you, so please submit your application now!

Please note, phone interviews will not begin until the week commencing the 18th November 2024.

The Company 

CharityJob is the UK’s largest and most specialised job board carrying non-profit, NGO, social enterprise, CIC, and voluntary jobs. As the first charity specialist job site in the UK, we demonstrate over two decades’ worth of insight and personal experience, aligning passionate candidates with inspiring organisations.

We're a small friendly team where the culture is entrepreneurial, practical, approachable, and fun all within a stretching environment.

Application Instructions

Please click on the ‘Quick Apply’ button to submit your application.

Regretfully we are only accepting applications for this role from applicants who live in the UK and live within a commutable distance to Norbiton, Kingston upon Thames.

This role sits within the Irish Chaplaincy IC Traveller Equality Project team.  Responsibilities include:

Liaise with London Probation, prisons and other agencies to advance equality of opportunity for the GRT community; assist in giving presentations; Probation office visit with easy reading culturally specific books, GRT resources, take part in market style events, explain services, deliver presentations in person and over teams, participate in relevant conferences and meetings.

Deliver an effective advocacy service to the GRT community in prison and their families in response to referrals arising from prison visiting, allocating follow up casework as necessary. Provide advocacy with a wide range of external bodies.

Take responsibility for caseload of clients and to liaise with others in the service delivery to provide comprehensive service to those preparing for release / re settlement and those on probation in the community in London.

Provide, by telephone, email and letter, information about legal and penal systems to prisoners and their families and put them in touch with agencies for specialised help. Mail outs / resource packs to prisoners. Data form management.

Proactively engage with HMPPS, legal/welfare groups and other relevant organisations as requested by GRT prisoners while they are in prison and on probation

Keep, collate and maintain accurate detailed records for own work (via database) ensuring adherence to data protection rules; maintain the cultural and educational resources of the Project; disseminate resources to prisons and other relevant bodies; assist with the production of a newsletter; contribute material to quarterly reports, funder applications and other reports.