Technical Manager Jobs in Manchester

Team: Customer Complaints

Location: Homebased with travel for meetings & events

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £41,363 per annum

Contract: Permanent  

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Complaints Manager:

• The Complaints Manager will be responsible for embedding Cats Protection’s new charity-wide ‘Complaints Policy & Procedure’.
• Cats Protection is serious about creating a cultural change as part of its 10-year strategy that positions the organisation as customer-centric, putting customers at the heart of everything we do, anticipating needs and building life-long relationships that mean we can be there for all cats. This is not possible without improving our existing complaints processes so anyone who complains to Cats Protection receives superb customer & supporter service

About the Customer Complaints team:  

• We sit within the Marketing & Income Generation directorate
• This new team will oversee the day-to-day complaints against Cats Protection. The team will also support Cats Protection’s Subject Matter Experts in handling specialist, technical complaints through regular training on delivering an excellent service, expert advice on triaging complaints, monitoring complaint reporting and learnings to internal and external stakeholders to pinpoint improvements.
• We currently have a team of 3

What we’re looking for in our Complaints Manager:

• Extensive experience in overseeing the management of the complaints process and complaint responses, ensuring an effective resolution and high level of customer service delivered, preferably in a not-for-profit and/or multisite organisation
• Proven experience of working in a customer-focused and professional environment managing operational processes effectively
• Proven experience or working with stakeholders at all levels including senior leadership with confidence and integrity
• Experience of managing databases & systems for data entry and generation of reporting, managing the roll out of a new system would also be preferable

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Please contact for a copy of the job description

Application closing date: 8th January 2025

Virtual interview date: 23rd – 28th January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

About Us

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.Never has this been more important than today. 

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

The Role

We have a fantastic opportunity for someone to join us in the position of Energy Adviser, to work on either a full or part time basis. Job share applications are also welcome. This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.

NEA’s Energy Advisers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups.  They also get involved in a range of tasks to support these activities.  Energy Advisers sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

This post is subject to enhanced vetting and barring check.

What you will need to succeed

Working within our Communities Directorate you will have demonstrable experience of delivering Energy Advice and helping others.  Therefore, it is vital that you have empathy, confidence and knowledge of the issues facing vulnerable low-income households.

You will have knowledge and understanding of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.

You will also have knowledge of assistance available for energy efficiency improvements to low-income households.

You will be an excellent communicator, with proven experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders – with the desire to make a positive difference to people’s lives.

The successful candidate will operate within Yorkshire and the Humber, East Midlands or Eastern region of England. Home working and office-based locations are available depending on your proximity to a NEA office. Preferences will be discussed with candidates at interview. Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. 

 We are offering:

• £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable). New appointments are usually made at the starting point of the scale.
• 11½% non-contributory pension.
• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
• Flexible working arrangements including the opportunity for Hybrid working.
• Enhanced family friendly payments.
• Employee Assistance Programme.
• Employee benefits platform.
• 2-Year Fixed Term Post.

The closing date for all applications is 12:00 noon Monday 13 January 2025. We anticipate interviewing the two weeks commencing Monday 20 January 2025. Full details of the posts and an application form are available on our website.

How to apply:

Apply online by clicking 'apply via website'.

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

 NEA aims to be an equal opportunities employer.  We welcome applications from all people with the necessary skills and experience for the post.Charity Registration No. 290511.  Company Registration No:  01853927

COMMUNICATIONS MANAGER

Salary of £38,000 to £42,000 p.a. depending on experience

Full time hours of work are 9am to 6pm Monday to Thursday, 9am to 5.30pm Friday

There is scope for hybrid/ flexible working arrangements

Garden Court North Chambers invites applications for the role of Communications Manager. The applicant will have a minimum of 5 years’ experience in a communications and/ or marketing role ideally within the legal profession or with relevant experience in the NGO, international organisation, development or charity sector.

The applicant will have demonstrable experience in managing communications including website and social media, in-person and hybrid training and promotional events and media engagement. The applicant will be expected to contribute to, maintain and deliver Chambers’ communications strategy.

Appointment will be subject to Chambers’ usual six-month probationary period.

Job Description

The Communications Manager will work under the direction of the Head of Practice Management (HoPM) within Chambers’ Practice Management Team (PMgT) however the successful applicant will be required to be self-motivating and comfortable operating in the role independently.  

Key tasks

· To establish, deliver and maintain a communications strategy for Chambers.

· To manage the promotional activities of Chambers, its Practice Teams, and individual members, by managing and developing:

o Chambers’ website and social media platforms,

o Webinars, podcasts and other digital training methods,

o In-person and hybrid training and promotional events.

· To assist the HoPM by promoting Chambers to professional clients.

· To establish and manage media engagement.

· To manage and promote engagement with legal associations, charities and NGOs.

· To promote Chambers and its members to the legal directories.

· To assist with the development and promotion of campaigns organised or joined by Chambers.

· To undertake internal communication work building a culture of engagement across Chambers.

The above tasks will include:

· Identifying newsworthy cases and issues upon which Chambers may wish to engage, including through liaising closely with members of Chambers and the Practice Management Team (PMgT).

· Working under the direction of the HoPM to assist in the practice development of individual members.

· Engaging barrister members and pupils to produce high quality material for the website and social media, including content production such as webinars, podcasts and vlogs.

· Ensuring the website is:

o Accessible, attractive and interesting

o Optimised to achieve top search engine ranking,

o Up to date, with members’ pages regularly reviewed, and news items frequently added,

o A source of training materials and information relating to our work and ethos, including webinars, vlogs, blogs and ‘how to’ guides.

· Ensuring a variety of social media platforms are utilised to optimise the footprint of Chambers, and to promote news about Chambers’ cases and other activities as quickly, professionally and as widely as possible.

· Identifying potential new clients to the PMgT and assisting them in the promotion of Chambers.

· Maintaining and developing professional client mailing lists and databases.

· Coordinating, advertising and managing training and promotional events in conjunction with Practice Teams and the PMgT. 

· Liaising with outside bodies, including legal associations, charities and NGOs to promote the engagement of members of Chambers and the standing of Chambers as a whole.

· In conjunction with the HoPM and individual members, coordinating and drafting submissions to legal directories.

· Developing and maintaining effective relationships with journalists, media outlets and prominent actors in the human rights field. 

· Maintaining and developing promotional material to reflect and promote Chambers’ ethos.

· Assisting with the production of Chambers promotional material, including sophisticated marketing materials by utilising the latest advertising platforms optimised for social media.

· Monitoring, evaluating and reporting on key communications activities, to help refine and improve the strategy.

Person Specification

The individual will have:

· A clear understanding of the ethos of Chambers ensuring Chambers’ communications strategy aligns with the same.

· The ability to successfully progress communications as an independent function of the practice management of Chambers.

· Experience of developing, delivering and maintaining an organisational communications strategy.

· The ability to think creatively and demonstrate a very high level of attention to detail.

· A strong technical understanding of website and social media platform management and content production.

· Experience of using of a range of digital communications for promotion and development.

· Experience of planning remote, in-person and hybrid events from inception to delivery including working with outside agencies.

· The ability to draft clear, engaging copy and undertake editing, under pressure.

· Strong interpersonal skills.

· Strong organisational skills, with the ability to prioritise.

Garden Court North Chambers occupies a modern spacious premises in Blackfriars House, a Bruntwood Works pioneer building offering a collaborative working space with a library and podcast room, a high-spec auditorium and a communal lounge and independent coffee shop.

We offer excellent working conditions in a friendly and modern environment; training opportunities; annual pay reviews; a contributory pension scheme; and 25 days paid annual holiday in addition to statutory bank holidays and any weekdays when Chambers is closed.

The covering letter is your opportunity to tell us why you would like to work at Garden Court North Chambers and to highlight the skills and experience you have which make you a suitable candidate for this role. 

Applications without a CV and covering letter will not be considered. 

The deadline for applications is 9am on Monday 13 January 2025. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found.

Chambers is committed to equality, diversity and inclusion at the Bar and as an employer.

Associate Technical Advisor (Francophone)

Salary: £42,344.81 per annum
Reporting to: Deputy Director
Contract: Fixed Term Contract (until March 2026)
Location: Remote - UK / Flexible (*)

(*) Ideally the successful candidate will be based in the UK, however Unlimit Health will consider other locations subject to local employment and taxation rules, in addition to UK employment requirements.

Who we are

Unlimit Health is an international organisation working to end parasitic disease. We work closely with affected countries, sharing evidence and expertise to eliminate preventable infections. Our purpose is to support people to live healthy lives, free from limiting disease.

Our vision is for resilient systems that sustain good health, so everyone everywhere can reach their full potential. We achieve this by working across multiple sectors in numerous countries to deliver effective and robust health programmes that have a lasting impact.

We were founded in 2002 with a £20m grant from the Bill & Melinda Gates Foundation, and started life as a research group, the Schistosomiasis Control Initiative, within Imperial College London. Consistently ranked globally as one of the most cost-effective non-profit initiatives, we have received significant funding since our inception including from the UK Foreign, Commonwealth and Development Office (FCDO), USAID and philanthropic investors.

What we do

Our work includes:

• Evidence-based disease elimination support
• Cross-sectoral health systems strengthening
• Building collaborative partnerships

Our main area of focus is the elimination of schistosomiasis and soil-transmitted helminthiases (intestinal worms). Endemic infections of these parasitic worms are found in some of the world’s most marginalised communities, and they can have a hugely detrimental effect on individuals, including:

• Reduced productivity
• Internal organ damage
• Impaired child development
• Reduced school attendance
• Increased risk of HIV in women
• Infertility

The role

The Associate Technical Advisor will support project management and provision of technical assistance to endemic country governments across a portfolio of NTD projects, with a focus on schistosomiasis (SCH) and soil-transmitted helminthiases (STH). Working with Deputy Directors and Technical Advisors within the Technical Team, the Associate Technical Advisor will contribute to planning and delivery of NTD programming, monitoring of progress and project outcomes, and reporting.

Having excellent communication, the Associate Technical Advisor will have technical knowledge of global health issues and ideally also the control and elimination of neglected tropical diseases and will support the wider team in working respectfully and in partnership with our colleagues globally. The Associate Technical Advisor will ideally also have experience working in sub-Saharan Africa and effectively managing daily priorities in a flexible and adaptable manner.

Essential requirements of this role are a professional working proficiency in French to enable working in a francophone environment and the ability to regularly travel to (primarily) French-speaking sub-Saharan African countries.

To apply

To apply, please submit an up-to-date CV and covering letter outlining your suitability for the role according to the job description and person specification.

Closing date: 5th January 2025

Interview dates: 22nd January 2025

Please ensure you are available to attend an interview on this date. Please note this will be virtually held on Teams.

Diversity Statement

We particularly welcome applications from candidates from under-represented groups to better reflect our mission and work to improve health equity.

Research has shown that women and people from racially marginalised groups are less likely to apply for a role if they do not meet 100% of the job criteria. Please consider applying even if you do not fully meet our essential criteria. We are happy to schedule an informal chat to discuss the role further prior to submitting an application.

Unlimit Health is an equal opportunity employer. We welcome and celebrate differences in age, race, ethnicity, national origin, gender identity and expression, sexual orientation, physical or mental ability, religious beliefs, and socio-economic background. We are dedicated to fostering an inclusive environment where every team member is valued, respected, and has equal opportunities to thrive.

Unlimit Health is an international organisation working to end parasitic disease.

We work closely with affected countries, sharing evidence and expertise to eliminate preventable infections. Our purpose is to support people to live healthy lives, free from limiting disease.

REF-218 548

Interviews: 20th and 21st of January

For more information or to apply, please click 'apply' to be directed to our website. 

We’re looking for a creative and passionate person to join our Content team in a maternity cover role for up to 12 months. 

As our Content Manager, you will have a background in content design, curriculum design and experience applying learning theory to create impactful learning experiences.

You will lead our exciting Education and Foundations programmes to deliver high-quality, accessible content that meets the needs of our young people and our delivery partners.

In this role you will:  

• work in a multi-disciplinary team  

• plan and design engaging programme content in a variety of formats, using established design thinking and content design approaches  

• make sure programme content provides clear opportunities for curriculum links (e.g. Language, Literacy, Numeracy, Gatsby, SHANARRI) and employability focus

• design and deliver enhancements to our Education website, managing content through a bespoke Content Management System 

• manage editorial processes and build stakeholder relationships  

• work directly with external suppliers and partners 

• embody and promote content design best practice in your work.  

This is a fantastic opportunity to bring your creative, organisational and problem-solving skills to a team that plays a key role in setting our young people up for success.  

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Content Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Content Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3305

Are you passionate about creating positive change for young people across the UK?  As Propositions and Proposals Manager at The Prince’s Trust you’ll play a vital role within Fundraising, helping us win bids and proposals and secure the funds we need to help transform young people’s lives.

We are looking for a proactive, highly organised bid & proposal writing professional, who can synthesise complex information into compelling materials whilst under pressure and with high attention to detail.  It’s not essential but experience of working with statutory funders and involvement in significant bidding rounds would be ideal.

This role is perfect for you if you have excellent written and verbal communication skills, can build strong working relationships with colleagues across the UK all whilst balancing a varied, dynamic workload.  You’ll also enjoy creating efficiency and impact through training, processes and resources and advocating for the needs of our fundraising efforts and sourcing critical info across internal departments.  If this sounds like the perfect opportunity, we’d love to hear from you!

Closing date: Tuesday 14th January 2025 at 9am

38 Degrees is undertaking a bold digital transformation of our product estate in order to affirm our position as a leader in the digital campaigning world. Over the next 18 months and beyond, we will be running parallel workstreams where we maintain our current in-house toolsets alongside delivering a transformation project working with some world class technology providers. 

This is a really exciting time to be joining us as we move forward with our desire to extend the range, nature and quality of the digital experiences we provide our supporters. We are seeking a dynamic and experienced technology thought leader to work with our Technology Director on a range of initiatives; overseeing day-to-day technology operations, managing aspects of our digital transformation, spearheading new product design efforts, and managing supplier relationships. 

Your background and experience

We want to work with someone with a proven record of getting things done, and done well, in cognitively challenging technology environments. You’ll be someone who has set vision, influenced strategy and led people to successful outcomes. You’ll have excellent knowledge of today’s technology and a palpable curiosity around the technology of tomorrow.

Your key responsibilities will include:

• Leading two concurrent workstreams

  • Direct project delivery across CRM, Call To Action and Analytics transformation projects

  • Maintaining the quality and stability of our current technologies

• Working with a range of internal staff to sustainably manage and deliver change and development requests

• Managing contractor relationships and deliverables

• Overseeing data architecture, migration and the integration workstreams of our new estate

• Ensuring technical governance and risk management

The skills you’ll need will include:

• Proven enterprise CRM implementation experience

• Strong vendor and contractor management capabilities

• Data migration and integration project expertise

• Budget control for complex projects

• Technical, and non technical, project governance knowledge

• Stakeholder management at senior levels

You’ll likely have:

• 5+ years of managing and working within complex technology programmes

• CRM platform implementation experience

• Worked in data transformation project delivery

• Multi-vendor technology integration experience

• Managed and co-ordinated contractor teams

• Overseen risk and compliance management in technology contexts

And the following would be nice to have but are not essential:

• Knowledge of the following applications; Salesforce, Tableau, API integration platforms like Mulesoft and CTA tools like Action Kit, Engaging Networks, Movement Industries etc.

• Agile delivery methodologies

• Change management expertise

• Non-profit sector experience

And finally - you’ll need a passion for being part of our mission to make the country a fairer, more respectful, more sustainable place, and a hunger to give our supporters the power to help make that happen.

About us
38 Degrees is one of the UK's biggest campaigning communities, involving over a million supporters who campaign to make the UK a better place. We’re united by a shared vision to create a fairer and more respectful UK and a more sustainable world.

In the space of a week, millions of supporters could be campaigning on anything from protecting our NHS and stopping cuts to Universal Credit, to saving local green spaces and protecting our democracy.

38 Degrees is fiercely independent. We are primarily funded by small donations from hundreds of thousands of members of the public from all over the UK. This independence means we never have to hold ourselves back from taking on those with power and can truly listen to our supporters.

Why you’ll want to work here 

The 38 Degrees culture is honest, kind, supportive, courageous, and respectful. We move fast, and frequently change plans to respond to events. We work hard but we also have fun. We regularly enjoy team away days and social hours. 

Benefits include: 

27 days holiday per year (plus bank holidays); Office closure between Christmas and New year; 9-day fortnight (office closed every other Friday); 4pm closure on the alternate Friday; Flexibility to work 90 days per tax year (30 day maximum per travel in any location as per approval process); One month paid sabbatical leave after 5 years of service; Employer pension contribution; 24 hour employee assistance programme; Enhanced family leave policies; Cycle to work scheme; Employer paid annual flu vaccination; Rental deposit loan; Contribution to eye tests/glasses; Learning and development budget.
 

Our commitment to Diversity & Inclusion

We’re especially keen to hear from people who’ll bring lived experience of the issues we work on and who’ll make our team more diverse as a result. So if you’re Black, Asian or from any other minority ethnic group, if you’re disabled, LGBTQIA+, or if you’re from a working class home, your application will be especially welcome. And thanks to our flexible home working approach and network of offices, we have a staff team that is increasingly based across the UK. We’re keen to continue diversifying geographically, so that we’re rooted in our supporters’ communities.

To make sure that we are able to reach our goal of a diverse team we have equal opportunities monitoring requirements. Your application will not be complete without the equal opportunities monitoring form.

38 Degrees is committed to inclusive working practices, so during the application process we commit to:

• Paying for childcare whilst you’re at 38 Degrees interviews or tasks

• Paying for your travel costs to the office and back – and for overnight accommodation if you’re travelling from a long distance for an interview although at present the majority of interviews are held online using zoom. 

• Making any reasonable adjustments – for example ensuring we have a BSL interpreters organised in advance if you’d need one

• If there anything else you’re concerned about or think we could provide, please let us know. 

To be successful in your application you must meet the essential requirements for this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.

The successful candidate must have the right to work in the UK at the time of appointment.

Application Questions (max. word count: 2000 words across all questions)

1. Select an application you regularly use and describe three key design features that enhance its user experience. What considerations do you think influenced these design choices?

2. Please outline a challenging technology project you have led, describing the primary obstacle encountered and your solution.

3. Describe an approach to migrating data and users from multiple systems to a new CRM platform while maintaining business operations.

4. Explain your methodology for managing contractor teams to ensure successful delivery of complex technology projects within time, quality and budget parameters.

1.Background: 

The International Initiative for Impact Evaluation (3ie) promotes evidence-informed equitable, inclusive and sustainable development. We support the generation and effective use of high-quality evidence to inform decision-making and improve the lives of people living in poverty in low- and middle-income countries (L&MICs).

We provide guidance and support to produce impact evaluations and associated formative evaluations; systematic reviews and syntheses, evidence gap maps and support for using that evidence in decision-making and capacity development. Our work encompasses a wide range of topics, sectors and themes, including but not limited to health, nutrition, education, agriculture, governance, microfinance, climate change, humanitarian interventions, and social protection.

3ie is registered as a non-governmental organization in the United States. It has offices in New Delhi, London and Washington, DC. 

1.1 About RCC: 

The Foreign, Commonwealth and Development Office (FCDO) Research Commissioning Centre (RCC) has been established to commission and manage research to enhance development and foreign policy impact. The RCC provides support to FCDO teams for commissioning and delivering high-quality and impactful research. It addresses challenges associated with research bureaucracy, as highlighted by the Independent Review of Research Bureaucracy, by providing a streamlined process for commissioning and delivering FCDO-funded research. 

2. Summary: 

The International Initiative for Impact Evaluation (3ie) invites applications for the position of Finance Manager at the Research Commissioning Centre (RCC) funded by the Foreign, Commonwealth & Development Office (FCDO). This is an important position, and the incumbent will be responsible for overseeing the financial operations and ensuring the efficient use of funds for research projects and programs. 

3. Key Responsibilities: 

3.1 Financial Management of RCC program: 

• Manages RCC financial operations including invoicing, accounts payable, accounts receivable, general ledger, and cost accounting. 

• Reviews monthly results against budgets with the program team and implements monthly variance reporting. 

• Develops and implements financial policies, procedures, and controls to ensure efficient and effective financial management within the RCC program 

• Designs, implements and manages processes to develop financial forecasts and reviews the variances from forecasts against actuals with the program team to take corrective action. 

• Produces financial reports (inc. month-end, year-end, management accounts, budget versus actuals, etc) for senior management and FCDO 

• Implements internal controls to mitigate financial risks. 

• Working with the Finance and Programme management teams to ensure grantees and suppliers are paid promptly and accurately and FCDO is invoiced on a timely basis. 

• Provides expertise in assessing Value for Money from the Economy perspective across the RCC and at the project-level. Acts as a Value for Money champion for the RCC.

• Supports the programme team to build out Value for Money processes as part of commissioning processes. Leads Value for Money reviews where appropriate.

3.2 Budgeting and Forecasting: 

• Assists in the development of budgets and their monitoring. Works closely with the technical team to monitor programme budgets. 

• Works closely with technical team for smooth and effective programme implementation and cash flow projections. 

• Works with the Programme Management team to create, implement, and monitor systems for budget pipelines and projections. 

• Develops and manages financial controls in accordance with the project’s procedures. 

• Prepares annual budgets in consultation with the Managing Director and RCC team. 

• Monitors and analyses monthly operating results against the budget. 

3.3 Reporting: 

• Coordinates the compiling of periodic and monthly financial reports and statements

• Ensure compliance with budgetary reporting requirements. 

• Responds to ad-hoc reporting requests in-line with RCC requirements. 

4. Qualifications, Skills & Experience 

4.1 Education & Work Experience 

• Bachelor’s degree in business administration, finance, accounting or related field – master's degree preferred. 

• 8+ years of experience in project finance with the minimum of 3 years of financial and budget management experience. 

• Relevant experience working in a similar finance role in one of the following sectors: charities, NGOs, international development, higher education or research institutions. Strong working knowledge of FCDO financial management policies, procedures and practices is a must. 

• Experience working with and integrating various financial systems and software programs such as Sage Intacct, with high degree of competency in MS Excel and other accounting packages 

• Experience in the development of financial systems and processes 

• Experience in creating, analysing, and presenting financial information in an accessible way, to senior management, staff members and donors 

• Proven ability to produce budgets and forecasts, conduct variance analysis, and produce management accounts. 

• Proven ability to handle multiple grants simultaneously, prioritise tasks, meet tight deadlines across a wide range of activities and work under pressure 

4.2 Skills: 

• Strong attention to detail and a commitment to delivering work with a high level of accuracy

• Exceptional written and verbal communication skills, with the ability to engage diplomatically and foster positive relationships in a diverse, multicultural environment.

• Ability to work both independently and in a team 
   

5. Eligibility 

3ie will recruit one individual for this position, with a preference for candidates who based out of United Kingdom or who have authorization to work in the United Kingdom. However, for outstanding candidates we are willing to make an exception.  

3ie is an equal-opportunity employer committed to equality and diversity. We do not discriminate based on sex, age, religion, ethnicity, caste, sexual orientation or for being differently abled. We particularly encourage ethnic minorities and persons with disabilities to apply. 
 

6. Terms of employment 
Candidates should be available to start work at the earliest after accepting an offer. The salary range for this position is competitive and commensurate with location, qualification and experience, within the applicable salary scale of 3ie. Our policies and procedures reflect our commitment to safeguarding children and vulnerable adults from abuse. We follow a zero-tolerance policy for any form of bullying or harassment in the workplace. 
 

7. How to Apply
Your application must include the following information*:

• A cover letter (not exceeding two pages) highlighting your qualifications and experience relevant to the terms of reference. Please include information about the country you are based in, and details of your work authorization for the UK. 

• Curriculum vitae along with names and contact information for at least three professional references.

• *Incomplete applications will not be considered.

The deadline for receiving applications is 12th January, 2025. Only the shortlisted candidates will be contacted. 

Job title: Senior Partnership Manager

Location: London, Birmingham or Manchester, with the option to work remotely for up to 60% of your time per month

Salary: £42,000 - £46,000 (London), £39,000 - £43,000 (Manchester, Birmingham)

Hours: 5 days per week (37.5 hours), open to flexible working arrangements

Contract: Permanent

Overall purpose:

The main purpose of the Senior Partnerships Manager role is to lead on the delivery of first-class account management and development of corporate partnerships that maximise impact and income for Breaking Barriers. The role has line management responsibility to Partnership Managers who are responsible for the delivery of their portfolios and projects to drive the team’s strategy. 

Working closely with the Director of Income & Engagement, Head of Corporate Partnerships, and other Senior Fundraisers, you will be responsible for launching and retaining partnerships, deepening relationships and identifying opportunities for growth. This will include the planning, testing and implementation of new corporate partnership ideas and initiatives to help Breaking Barriers in its mission.

The successful candidate will have experience managing and/or securing complex five and six figure partnerships and a proven record achieving significant account growth and retention targets. You will deploy your influencing skills and ability to build profitable relationships to great effect as you take a leading role identifying and nurturing future strategic partnerships. Ideally, the successful candidate will also have line management experience and the ability to develop talent within the team. An understanding of the HR & Talent Development and/or CSR spaces would be advantageous.

Role Summary:

• Work with the Head of Corporate Partnerships and other Senior Managers to ensure the successful delivery and continued growth of our corporate partnerships and business development strategies at Breaking Barriers
• Manage a portfolio of strategic partnerships, and support the wider Partnership Management team to deliver on their key partnerships and maximise value
• Drive growth at Breaking Barriers through identifying and developing opportunities for additional income from existing partners, and by proactively engaging new business prospects
• Provide leadership to line reports, encouraging their professional development and the growth of their partnerships
• Lead on developing and driving forward the Business Behind Refugees movement as a key business development and partnership development tool
• Represent the Corporate Partnerships team as a senior fundraiser, utilising expertise and relationship skills to advocate both internally and externally
• Ensure timely and accurate data collection and reporting on corporate partnerships income
• Work with the Head of Corporate Partnerships to develop and implement effective policies and procedures for demonstrably successful corporate partnership account management

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Saturday 4th January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Closing date: 9 a.m. Tuesday 21st January

Who we are

Gatsby Charitable Foundation is one of the 16 Sainsbury Family Charitable Trusts (SFCT) established by individual members of the Sainsbury family.

Gatsby established a small team focused on education policy in England almost 40 years ago. While priorities have changed and evolved, our approach has been consistent: we aim to be more than a funder. We act as an enabler for projects, working with partners in designing, developing, and, in some cases, delivering activities. We take a long-term view as we do not think much can be achieved by short, one-off projects.

About the role

We are now looking for someone to join our education team as a Project Officer.

You will have a broad remit to support the implementation of programmes across the team, in particular, programmes to support teachers and providers with technical education reforms. Key success measures for this work will include widespread, sustained engagement in programmes that are well-organised and coordinated.

Using a high degree of personal expertise and judgement to support the Technical Education Networks programme, including responsibility to:

• Support the Head of Further Education Curriculum with the delivery of the programme objectives for curriculum support for post-16 technical education.
• Arrange logistics for meetings, conferences and work streams of the programme.
• Manage and upload content to the Technical Education Networks’ website
• Coordinate the development and publication processes for all outputs of the programme, including the teaching materials.
• Provide administrative and budget support for grants and contracts allocated to stakeholders, supporting financial overview of allocations.
• Liaise with Gatsby’s communications team and external stakeholders to ensure successful communication, dissemination and uptake of the programme outputs.
• Maintain effective communication with key stakeholders to ensure long-term impact and engagement with the programme.
• Ensure information regarding the programme on the Gatsby and partner websites is coherent and up to date.
• Any other duties to support the Education Team in delivering programme objectives when required.

Who are we looking for?

First and foremost, we are looking for someone with a strong interest in our areas of work, especially supporting improvement for technical education.

The specific experience criteria that we are looking for in the successful candidate include:

• Managed projects to achieve successful outcomes, including budget responsibility.
• Managed external contracts or grants to deliver agreed objectives on time and within budget.
• Organised successful complex meetings and events.
• Have been personally responsible for implementing new processes or ideas.
• Have worked independently and within a team, contributing to the success of others as well as self.
• Written well-received documents (such as minutes, briefings, reports, articles).
• A strong interest in education is essential. Current knowledge of the technical education system and further education is desirable.

Please note that you must also have the existing right to work in the UK in order to be considered for this role.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Tuesday 21st January. 

HAMRAH seeks to equip Afghan civil society in exile to protect and strengthen the rights of vulnerable groups in Afghanistan, especially women and girls. We do this through core funding, capacity strengthening, network building and collaborative advocacy.

HAMRAH is hosted by Global Dialogue, an international philanthropy support organisation partnering with funders to advance rights, equity and diversity. Independent in status and global in reach, Global Dialogue provides funder networks, collaboratives and their partners with practical support and technical expertise to create lasting change.  

We seek a Senior Programme Officer – Development & Advocacy to ensure timely and effective implementation of project deliverables through day-to-day management of activities and processes.  

Hours This role is full-time (35 hours/week). We are open to negotiating a working pattern that works for the successful candidate and for Global Dialogue.

Terms Fixed term Contract -1 year (subject to 12-week probationary period. Possibility of an extension dependent on funding) 

Location Home Based. All locations welcome, you will need the right to work in the country that you reside in, we are unable to offer support with visa applications. 

Reporting Reports to the Programme Director   

Remuneration This role has been benchmarked at a UK salary of £44,500 (pro rata for a part time position). Global Dialogue offers a range of benefits including 25 days’ annual leave plus public holidays (pro rata), a flexible working policy, and personal development leave. We contribute 6% to our employee’s workplace pension (on qualifying earnings). 

Offer packages may vary dependent on location due to local legislations that we are obliged to adhere to. Variations to the advert are always discussed with candidates at the offer stage. 

More about HAMRAH 

The HAMRAH Initiative is designed to address the significant challenges faced by Afghan civil society organisations (CSOs) forced into exile, particularly women-led organisations, as they continue to provide protection for vulnerable groups within Afghanistan. The initiative focuses on fostering collaboration, knowledge-sharing, and advocacy to safeguard the rights of vulnerable populations, including women and girls.

Through sustained technical support and resources, HAMRAH aims to build a stronger Afghan civil society equipped with essential organisational infrastructure, leadership skills, and collaborative networks to preserve hard-won gains and advance rights and protections for vulnerable groups.

Currently, we are supporting 10 Afghan CSOs in exile, located around the world, that continue working partially or fully inside Afghanistan to protect vulnerable populations, including women and girls, LGBTQ+ communities, and individuals with disabilities.

More about Global Dialogue  

We currently host seven large networks and collaborations, serving more than one hundred independent funders, including Ariadne, the network of European funders for social change and human rights; the Funders Initiative for Civil Society (FICS); the International Education Funders Group (IEFG); Migration Exchange; Philanthropy for Social Justice and Peace (PSJP) and HAMRAH, an initiative to strengthen the resilience and increase the impact of a cohort of Afghan civil society organisations in exile. We’re proud to have incubated several influential, award-winning charities, including Each Other (formerly RightsInfo), IMIX and The Five Foundation.   

Global Dialogue has just completed year one of an ambitious three-year strategy which includes aspirations to be a trusted partner in philanthropy support, with an organisational approach that is consistent with our mission – endeavouring to practice rights, equity and diversity in our operations as well as pursuing it through our programmes. We want to be more visibly active in pursuing our mission, elevating the work of the programmes we host, and taking and making opportunities to promote rights, equity and diversity in philanthropy more broadly.   

Overview    

The Senior Programme Officer - Development & Advocacy will play a vital role in advancing the HAMRAH initiative and strengthening the resilience of cohort organisations through fundraising, research, joint policy advocacy, communication, and capacity development. This position requires a dynamic and caring professional with experience working with Global South CSOs, as well as the passion and empathy to drive strategic initiatives, build partnerships, and amplify programmatic impact. In this role, you will collaborate closely with HAMRAH's partner cohort organisations (10 CSOs in exile), mentors, the advisory board, and other key stakeholders. The right post holder will be comfortable responding to the needs of a cohort of organisations whose priorities may change, which can lead to working in ways that require flexibility. There will be opportunities to explore, discuss and debate new ideas and consider how the latest research could benefit the cohort of organisations.

The Senior Programme Officer - Development & Advocacy will report to Programme Director.

Job Description 

Fundraising and Grant Writing: Work with the Programme Director to identify funding opportunities, lead the drafting and reviewing of proposals, concept notes, and grant applications for the HAMRAH initiative and its cohort organisations. Monitor funding trends and donor priorities to develop tailored and compelling proposals.

Policy and Joint Advocacy: Support HAMRAH and cohort organisations in designing and implementing targeted joint advocacy campaigns, including strategy and messaging development.  Help facilitate policy dialogue and engagement with relevant stakeholders, including government officials, donors, and civil society networks, to advance the priorities of HAMRAH and its cohort organisations.

Research and Analysis: Conduct research and analysis to inform programme strategies, advocacy efforts, and policy development. This includes helping produce briefing papers, reports, and articles with clear recommendations based on HAMRAH’s work and evidence.  Also monitor emerging trends, challenges, and opportunities in Afghanistan and other exiled communities across Global South to ensure programming remains responsive, relevant and impactful. 

Communication and Reporting:  Lead the development of newsletters and other digital communication materials to showcase HAMRAH’s achievements and cohort organisations’ work.  If needed and approved by cohort, coordinate digital engagement strategies, including website updates and social media campaigns, to enhance HAMRAH visibility and outreach. Lead the drafting of narrative and financial reports to donors.

Capacity Development: support assessment of capacity-building needs of cohort organisations and develop tailored training plans to address identified gaps. When needed, provide technical support to cohort organisations to strengthen their operational and programmatic capacities.

Learning and Exchange: Support the planning and execution of online and in-person cross-learning exchange workshops with partner organisations in the Global South. Facilitate opportunities for collaboration and collective learning, and help establish global solidarity networks, platforms, and resources to enhance knowledge-sharing among cohort organisations.

Person specification 

Required 

• At least 5 years of experience in programme support across fundraising, joint advocacy, partnership, research and capacity development, particularly in the non-profit or international development sectors.

• Degree in a relevant field, or equivalent knowledge that could have been gained through lived experiences or informal learning. 

• Demonstrated experience in grant writing and successfully developing funding proposals for institutional donors, foundations, or multilateral agencies.

• Previous experience in policy dialogue, joint advocacy and policy development, particularly engaging with government stakeholders, donors, and civil society networks.

• Experience in research, mapping, analysis, and writing skills, with the ability to produce high-quality reports, proposals, and policy documents.

• Demonstrated communication and networking skills, including experience in digital engagement and social media strategy.

• Strong Empathy and care for activists and human rights defenders, with a strong commitment to enabling their work and safeguarding their well-being who are operating in a complex and challenging environment.

• Demonstrated cultural competency, with confidence in building relationships across different cultures, navigating power dynamics, and engaging with stakeholders from diverse cultural and professional backgrounds.

• A “self-starter” able to work independently and collaboratively, with the ability and energy to multi-task and thrive in a small team and flat organisational structures.  

• Experience in designing and delivering capacity-building initiatives, including training and resource development.

• Willing to travel internationally for meetings and events (up to 4 weeks a year). 

Desirable

• Experience working with and collaborating with CSOs in the Global South, with a strong understanding of their dynamics and challenges.

• Demonstrate passion and commitment to HAMRAH’s mission, focusing on supporting strong female leaders and activists at the forefront, while ensuring HAMRAH’s role is to serve and empower them.

• Experience in policy engagement, research, and analysis within the humanitarian and development sectors, particularly in contexts similar to Afghanistan, with a focus on the impact of issues on small grassroots organisations.

• Experience in building partnerships, movements, and networks with Global South CSOs, fostering collaboration and solidarity.

• Experience in identifying and helping manage project risks, including implementing safeguarding measures and conducting due diligence.

The Organising and Local Mobilisation (OLM) Manager is responsible for managing ongoing support to food banks as they organise and campaign for change. This varied, proactive, and fast-paced role will involve working closely with grant funded Local Organisers as part of the Trussell Trust’s Organising Programme, frequently visiting food banks and delivering online and in person training.

You will hold responsibility for providing direct support as food banks develop effective campaign strategies – covering local and Trussell Trust priorities – and ensuring they have the capacity, skills, and resources to deliver them. You will also work closely with other departments at the Trussell Trust and external partners to support food banks outside of the Organising Programme to influence locally and play a leading role in mobilising them to campaign for change.

Role responsibilities

· Network area-wide delivery of the Organising Programme

Lead and manage the delivery of OLM’s Organising Programme in your network area, recruiting food banks to join, providing in-person and online training and ongoing relational support to Local Organisers to ensure campaign strategies are developed and delivered.  Organise and lead area-wide training, clusters, or events for food bank staff and volunteers to promote co-operation and sharing of good practice around local influencing.

· Training, Learning and programme development

Play a key role in the design and delivery of a programme of training and other learning for food banks covering organising, mobilising, and influencing. Contributing to impact and process evaluations and assisting food banks involved to explore future sources of funding, as required.

· Supporting food banks to influence locally

Empower food banks to develop their local influencing work, triaging influencing issues and managing input from other relevant Trussell experts to provide ongoing support that enables the food banks to progress their influencing work.

· Mobilising food banks in the Trussell Trust’s campaigns

Support the development and promotion of national Trussell policy campaigns, working with other teams and external partners to engage the food banks you support in taking action – including how they might take ownership of campaigns locally and help shape those priorities.

· Internal stakeholder engagement

Project manage OLM’s involvement in assigned cross-organisational projects – e.g. a policy campaign or strategic project, ensuring the OLM tam are consulted, negotiating with other teams and making decisions accordingly.  As part of an area-based matrix team you’ll work closely with other food bank facing staff to ensure a joined-up approach to food bank support, effective communication, as well as sharing learning and best practice.

· External stakeholder engagement

Build and maintain strong relationships with food bank leaders, staff, volunteers, and trustees, as well as establishing effective partnerships with a range of stakeholders such as local authorities, community organisations, and churches.

Person Specification

Technical skills and minimum knowledge:

· Experience of delivering organising work and / or campaigning for change at a grassroots, local and / or national level.

· Excellent knowledge and understanding of the political landscape of your assigned area.

· A confident communicator with the ability to successfully influence and negotiate with a wide range of stakeholders, including food bank staff and volunteers, local authorities, community organisations, and churches.

· Knowledge and experience of a wide range of campaigning tactics, campaign planning and developing theories of change.

· Ability to develop and deliver training for organisers, trustees, staff and volunteers from food banks, including event management.

Behaviours and competencies:

· Demonstrate a commitment to the values of Trussell.

· Role models inclusive behaviour and values, including demonstrating empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.

· Able to build effective relationships with people from diverse backgrounds and with differing life experience, including in contexts where Christian faith plays a major role part, and in which people of all faiths and none collaborate to make a difference together.

· Effective project management ensuring alignment with the Trussell vision and strategy and collaborative working to maximise integration and effectiveness of activities.

· Is tenacious, proactive, creative and propositional, and makes things happen.

· Able to solve complex problems; with a self-motivated and solutions-focused outlook.

Key Stakeholders

· Food banks, including local organisers, project managers, volunteers, and people they support

· The wider OLM team

· Network Area Teams, who support food banks in their day-to-day work, including Network Leads, Area Managers, Network Church Engagement Managers, Network Volunteer Engagement Managers, and Pathfinder Leads

· Grants team

· Participation team

· Policy, Research and Impact directorate

· Strategic Communications department

· Audience Insight and Engagement department

Closing date: 9 a.m. Tuesday 21st January

Who we are

Gatsby Charitable Foundation is one of the 16 Sainsbury Family Charitable Trusts (SFCT) established by individual members of the Sainsbury family.

Gatsby established a small team focused on education policy in England almost 40 years ago. While priorities have changed and evolved, our approach has been consistent: we aim to be more than a funder. We act as an enabler for projects, working with partners in designing, developing, and, in some cases, delivering activities. We take a long-term view as we do not think much can be achieved by short, one-off projects.

About the role

We are now looking for someone to join our education team as a Research Officer.

You will manage complex projects in support of Gatsby’s objectives in education, including undertaking quantitative and qualitative research and scoping and commissioning research from academics, consultancies and think tanks to inform Gatsby programmes. You will be expected to represent Gatsby at external meetings, organise meetings and events, and develop strong working relationships with key partners.

A primary purpose of the work is improving our understanding of the FE teaching workforce and teacher education in FE.

This role requires excellent research and organisation skills and the ability to collaborate to deliver high-quality outputs that support technical education. You will have (or be comfortable undertaking) training as an accredited researcher to be able to access appropriate public datasets. You will be confident communicating with a range of stakeholders at different levels.

This is an excellent opportunity to develop your research and influencing skills to influence education policy in England.

The key responsibilities for this role include:

• Undertaking quantitative and qualitative research, and scope and commission research from academics, consultancies and think tanks to inform Gatsby’s programmes to support technical education, in particular, further education (FE) workforce and introduction of T-levels.
• Working with the Director of Programmes to commission research on the supply of specialist teachers in FE and T-levels.
• Collecting and analysing public data on technical education (FE workforce, T-levels) and communicating the data through the website and other routes as appropriate.
• Providing day to day support for the Director on the oversight and communication of research programmes in FE workforce and T-levels implementation.
• Identify potential organisations and individuals who could support Gatsby’s research agenda.

Who are we looking for?

First and foremost, we are looking for someone with a strong interest in our areas of work, especially supporting improvement for technical education.

The specific experience criteria that we are looking for in the successful candidate include:

• Use of data and evidence in the development of projects or policy.
• Managed projects to achieve successful outcomes, including some budget responsibility.
• Managed external contracts or grants to deliver agreed objectives on time and within budget.
• Experience of using a wide range of qualitative and quantitative research methods in a professional or academic context.
• Have worked independently and within a team, contributing to the success of others as well as self.
• Written well-received documents (such as minutes, briefings, reports, articles).

As mentioned above, our work involves both qualitative and quantitative research, and it is important that the successful candidate feels confident reading, interpreting, discussing, and commissioning both.

Please note that you must also have the existing right to work in the UK in order to be considered for this role.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Tuesday 21st January. 

The Worker Support Centre (WSC) is a Scotland based charity that promotes decent work and prevents exploitation. We support marginalised and isolated workers in labour sectors where there is a high risk of abuse and exploitation. We work in partnership with workers to build power to secure and advance workplace rights. We prevent human trafficking for forced labour by acting to reduce the risks of worker exploitation. WSC values include: respect for human rights, representation, transparency, equality and innovation. 

WSC support includes advice, mediation, advocacy and assisted reporting to enforcement agencies. Our worker engagement informs policy change activity to address harms faced by those in high-risk work. In 2023 and 2024 WSC activities were targeted at workers in seasonal agriculture on the UK Seasonal Worker visa (SWV). During this time, we provided advice, support, and information to 1031 people in relation to the SWV. WSC is now embarking on a new project to engage workers in health and social care to advance care workers’ rights through worker education and power sessions. 

About the role

This role is focussed on advancing care workers’ rights by supporting WSC’s peer engagement work including actively conducting outreach to workers and facilitating worker education and power sessions. In this role you will support WSC meet two of its four core objectives to work together with workers to claim spaces for power and representation in decision making; and to build the field of knowledge about workers and their experiences to influence policy. This role also includes handling a small caseload, providing health and social care workers with information, support and impartial advice with any issues that may arise during outreach or sessions.  This role will work closely together with our Peer Engagement team and Outreach Caseworker.

WSC strives to achieve representation of individuals with lived experience of the issues on which we work at all levels of our organisation and actively promotes applications from individuals with experience of the issues on which we work. For this role we would especially welcome applications from individuals with experience of working in the health and social care sector.  

NB A Basic Disclosure Check is required for this role.

Main tasks and responsibilities

Peer engagement and outreach

· To develop, together with WSC’s Peer Engagement team, a programme of outreach and engagement to workers in social care.

· To conduct social engagement and outreach activities in person and remotely.

· To contribute to the development of WSC’s programme of activities to build worker solidarity.

· To contribute to and translate information for communication with workers on their rights and entitlements and to support WSC Worker Power work.

· Liaising with community and civil society organisations to build strong community networks.

· To ensure that those in need of support access WSC’s Casework service, and/or are signposted to available services, including legal advice.

Casework

· To provide high-quality casework support around housing, debt and employment rights;

· To monitor and respond to email, phone and message enquiries from workers.

· To liaise with external services, including lawyers on legal advice sessions and make appointments for workers to access such advice.

· To support workers to navigate support and advice from external agencies;

· To record worker information using Advice Pro case management software.

Participation

· Support participatory analysis workshops with workers to jointly analyse concerns articulated in order to establish standards workers would like to see upheld for health and social care workers.

· Actively support workers to engage in advocacy, including by providing worker-centred briefings on advocacy processes and meetings, ensuring meaningful participation and leadership by workers.

· Engage with workers via social media and other online tools, through clear communications outputs.

General

· Support the whole organisation goal to integrate workers in all our work at all levels of the organisation.

Person Specification

1) KNOWLEDGE AND TECHNICAL SKILLS

• Understanding of how NGOs operate and knowledge of the issues on which WSC works: labour rights, migrant rights, organising, anti-trafficking and human rights.
• Experience in worker organising, engaging with workers and upholding labour rights, or support provision to workers through casework.

2) QUALIFICATIONS

• Degree level in public policy, law, or human rights or equivalent experience.
• A valid UK Driving license

3) EXPERIENCE REQUIRED

•  Experience in labour organising or worker support - 2 years
• Experience of engaging with people with lived experience of the issues on which the organisation works and ensuring they are involved in decision-making processes - 1 year
• Use of equipment and case management systems & Standard Microsoft Office suite - 1 year
• Fluency in English (verbal and written)
• Working competence in at least one other language spoken by migrant social care workers (eg Arabic, Urdu, Hindi, Bengali)
• Experience of work in a precarious sector (eg social care, agriculture, hospitality)
• Experience of work in social care
• Experience of handling a caseload and providing impartial, confidential advice - 1 year
• Experience of facilitating public outreach sessions/events - 1 year
• Experience of communication to wide audiences via a range of social media platforms (eg Tik-tok, Instagram, Telegram, X, Bluesky) - 2 years
• Experience of building and developing relationships with community and civil society organisations - 1 year 

4. PERSONAL QUALITIES

• Enthusiastic and committed to advancing workers’ rights.
• Empathy with workers in high-risk labour sectors and the work of WSC.
• Strong work ethic: A self-starter with high-energy levels, ability to use own initiative, prioritise, make decisions and implement them, function to deadlines.
• Ability to build and maintain collaborative and respectful relationships across the organisation and with workers.
• Ability to work flexible hours as required, to travel and spend occasional nights away from home. 
• Sound understanding of equal opportunities, data protection and confidentiality.

Applications to consist of a CV and supporting statement no longer than one side of A4 outlining how you meet the skills and experience required.