Team manager volunteer roles in beckenham, greater london

Please note that this position has a rolling deadline and is open past January.

About TLC 

The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender. 

Service Introduction 

The Casework department is the core of our organisation, working directly with clients by offering them support and advocacy. We have assisted over 70 clients since October 2023 and will be re-opening our referrals in January 2025 to new clients seeking our support. 

Our Casework department is divided into four teams. Each team constitutes of a Specialist Caseworker who oversees 5-15 casework volunteers. Our four teams are: 

Housing and Homelessness 

Discrimination 

Gender Recognition: legal transition and healthcare advocacy 

Gender-Based Violence: domestic abuse and hate crime 

The Gender Recognition team supports clients to navigate their social and legal transition, including assisting clients with changing their name via deed poll and updating identifying documents such as driver’s licenses and passports as well as obtaining Gender Recognition Certificates. You will also provide a healthcare advocacy service supporting clients to accessing gender-affirming care by direct liaison with healthcare providers including GPs, GICs, and private providers, ensuring that fair and supportive processes are followed.  

Key tasks and responsibilities 

Support and outreach 

Be fully aware of safeguarding issues and lead on client risk management within the service. 

Update the Gender Recognition client database to ensure client records are updated within agreed timeframes and that they accurately record interventions and demonstrate progress. 

Liaise with our team of solicitors when requesting advice and guidance on a case. 

Reach out to organisations that specialise in gender recognition, legal transition, and gender affirming healthcare, to collaborate and share knowledge and resources.

Teamwork 

Lead the Gender Recognition team by supervising caseworkers.

Support caseworks by setting clear objectives and holding team and individual supervisions regularly. 

Set and moderate team performance targets. 

Attend department meetings and contribute to discussions. 

Be respectful to colleagues and support good communication between all stakeholders. 

Research 

Create and deliver training for current and future caseworkers in the Gender Recognition team. 

Create resources for caseworkers on relevant legislation, case studies, and good practice, to allow them to become more knowledgeable and independent whilst working with clients. 

Create resources for clients and those seeking information on our website about their rights regarding gender recognition, legal transition, and gender-affirming healthcare. 

Conduct general research into gender recognition, legal transition, and gender-affirming healthcare in the UK. 

General 

Adhere to Trans Legal Clinic’s Policies and Procedures at all times. 

Cover for other members of the team and department as necessary. 

Be proactive in reviewing and evaluating own performance and identifying upon areas for improvement and development. 

Undertake development and training opportunities. 

Undertake any other duties compatible with the level and nature of the role and/or reasonable required by more senior members of staff. 

Attend and participate in external meetings and briefings as required. 

The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the Trans Legal Clinic. The post holder will be expected to undertake other duties as appropriate and as requested by their line manager. 

Job description

We need dedicated volunteers to work at our South Kensington store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

Independent journalism gives us the facts we need to make the big decisions. We're looking for someone to join our board, chair our Finance, Audit & Risk Committee and help us us protect your freedom and our democracy.

Over the past three decades, the Rory Peck Trust has supported more than 3,000 freelance journalistts,, before, during and post assignment – over 500 in 2024 alone.. We fund training to equip them to report from the world’s most dangerous places, crisis assistance when things go wrong, and mental health support to help them rebuild their lives. Sadly, more freelance journalists than ever need our help so they can continue reporting from places as diverse as Myanmar, Haiti, Sudan and Gaza.

Trustees have ultimate responsibility for directing the affairs of the Rory Peck Trust, ensuring it is solvent, well run and delivering its mission. They are expected to attend Board meetings, sit on one Committee of the Board, attend meetings of these Committees and contribute to the direction of the Rory Peck Trust by supporting the Management Team in particular projects or areas on request, e.g. recruitment of Board members or senior staff roles. 

The Trust is entering an exciting time, developing a new revenue strategy and overhauling our governance. 

Key tasks:

• As a Trustee, operate as the key conduit between the Finance, Audit and Risk Committee and the Board, as set out in the Committee’s Terms of Reference (attached).

• As Chair of the Finance, Audit and Risk Committee, provide strong, independent leadership, setting the tone for the work of the  committee.,

• Ensure the Trust has an effective risk management framework and ability to understand and manage all risks. Ensure risk and performance management is monitored and managed through effective systems of internal control and delegation.

• Develop a strong and supportive relationship with the management team – in particular the Business Manager.

• Ensure the Trust has an effective system of internal controls and appropriate internal and external audit arrangements to manage the organisation’s performance.

• Support the Board in undertaking statutory duties, which include approving the annual report and accounts, and providing an appropriate statement for inclusion in the annual report on the effectiveness of the company’s systems for risk management and internal control.

• As part of the board, set the strategic direction, in partnership with all stakeholders, including ambition and values, and ensure effective plans are established to achieve the corporate objectives.

• Represent the Trust as necessary to key external stakeholders.

• Agree policies and make decisions on matters that might create significant financial, operational and reputational risk to the Trust, ensuring effective systems of control and delegation.

• To uphold the principles of good governance at all times

• Lead the periodic appointment and review of terms of External Audit

Person specification:

• A qualified accountant with senior experience in an organisation of similar complexity.

• The ability to recognise, assess and stress test risk.

• Demonstrable financial acumen and experience of business planning.

• Ideally experience of being part of a non-executive Board, dealing with governance considerations, ensuring high performance and good decision-making.

• Exposure to internal and external audit functions.

• An excellent working knowledge of audit committee practices and risk management and assurance frameworks.

• An understanding of the media industry, particularly journalism, would be beneficial.

Key relationships:

• Chair

• Other Trustees

• Executive Director

• Business Manager

Our values:

The Rory Peck Trust is committed to diversity, equity and inclusion – we strive to ensure we reflect these principles in our policies and workplace culture. We believe that diversity is an essential enabler in engaging those we assist, and in finding innovative solutions in times of crisis. We treat everyone with respect, put people first and we work as a team, building alliances and seeking partnerships to advance our common cause.

Equity, diversity and inclusion:

We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. All qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity.

Job Title: Trust and Foundations Researcher
Department: Fundraising
Line Manager: Trust and Foundations Manager
Remuneration: Reasonable travel and subsistence
Location: Remote (Office in Camden, London)
Training will be offered in-person (lasting roughly 6 weeks).
Contract: Temporary
Time commitment / Working Hours: at least 7 hours a week, for at least three months.

Variety, The Children’s Charity provides practical, life-changing support to disabled and disadvantaged children across the UK.

There are currently 4.3 million children living in poverty in the U.K, with 600,000 children both disabled and living in poverty. Variety’s programmes make an immediate and lasting difference to disabled and disadvantaged children and young people by directly improving their wellbeing and quality of life.

The opportunity

Are you an enthusiastic, willing learner with an interest in Trusts fundraising at high-profile international children’s charity?

Variety, the Children’s Charity are offering a chance for a volunteer to gain valuable experience within our Trusts and Foundations Fundraising team. This is a great learning opportunity to join an international children’s charity that’s globally renowned.

We are developing into a successful national programme. This is a fantastic opportunity for a pro-active volunteer to learn and develop key research, bid-writing and fundraising skills to be a successful Trust Fundraiser.

This is an excellent CV enhancing opportunity with a Charity that is committed to improving the lives of disabled and disadvantaged children and young people.

Working with the Trust and Foundations Manager, you will provide high quality, reliable research and logistical support to research and qualify our planned approaches to new Trust and Foundations. You must be IT literate, with a strong attention to detail.

Roles and responsibilities

1. Researching Prospects

• Finding suitable new Trusts and Foundations prospects. You’ll have access to a workbook, fundraising database and grants bulletin to trawl through.
• Reviewing Trust and Foundation Accounts. You’ll undertake research using online platforms, such as the Charity Commission website.
• Assessing whether prospects are a suitable fit.

2. Administrative support

• Updating our fundraising database and Excel workbook, as you progress. This will involve deciding whether the fundraising team should make an application for each prospect.
• Supporting with fundraising related tasks, on an ad hoc basis, as is required within the Trusts and Foundations team.

Skills and qualities

Essential

• Strong IT proficiency. You will be confident in using Microsoft Office, especially Excel. With a willingness to learn about our fundraising database.
• A methodical and orderly approach. You will be comfortable with online research and working through a workbook of contacts.
• Good verbal and written communication skills. You will have the ability to clearly and concisely summarise information from readily available sources.
• Analytical skills. You will be comfortable with independently conducting research and will be happy with conducting desk-based research.
• Administrative skills. You will be organised and methodical

Desirable

• Experience of conducting research.
• Understanding and interest in the charity or not-for-profit sector
• Past fundraising volunteer experience

Applications should reach us by 11.59 on 16th May 2025. 
Interviews will be held on a rolling basis until this date. We look forward to hearing from you.

Interested?

More information can be found by downloading our Trust and Foundations Volunteer pack, under 'supporting documents'. If you would like to apply, then please submit the following:

• An up-to-date CV
• cover letter (max 1 page) on why you are interested and are a good fit

No agencies please.

We’re looking for a Director of Professional Development to join YAF’s leadership team for a two year term, starting in June 2025.

As Director of Professional Development, you’ll lead our flagship programme, Evolve, which has been going from strength to strength since 2016. This 10-month professional development scheme matches early-career arts fundraisers with senior fundraisers in the sector and provides peer-to-peer mentoring, workshops, and networking. A key objective of your role will be to build on this success and work with our partners at the Chartered Institute of Fundraising's Cultural Sector Network to secure the programme's future.

What you’ll gain:

• Valuable leadership experience in a respected arts organisation 

• Expanded professional network across the cultural sector

• Opportunity to design our strategy and shape YAF’s future

• Skills in programme management, mentoring, and partnership development

• Chance to make a significant impact on the future of arts fundraising

• Experience working with a passionate team dedicated to transforming professional development in arts fundraising

Become our Trustee Tresurer and chair our Finance Committee.We need a Trustees with energy, enthusiasm and commitment to help accelerate our influcence on wildlife and nature recovery issues in the country and beyond.

With a refreshed 3-year strategy (23-26), “A Wilder Herefordshire, More Nature Everywhere” we’re working hard to recover nature at scale through deeper collaborations, working with local community organisations and networks to develop a clear plan for nature’s recovery. We are also working with neighbouring Wildlife Trusts, river partnerships and national partners such as the Woodland Trust, National Trust, and Duchy of Cornwall.

So, with lots happening, it’s an exciting if challenging time for the Trust.  Urgent action is needed to address the decline of wildlife in our beautiful county – and we need to muster all the resources and skills we can to succeed.

We are a welcoming board who support and challenge each other to do better for wildlife.

We look to recruit trustees from a range of backgrounds, life stages and skills to join us.

At this time, we wish to recruit someone to take on the role of Treasurer, and chair our Finance Committee. You would need the following skills and qualities:

· A strong commitment to wildlife conservation and the Vision of the Trust;

· Demonstrable experience of financial management;

· The skills to analyse proposals and examine their financial consequences;

· A good understanding of governance, gained either as a Trustee of another charity, a director of a company, or as a manager who has worked with Boards;

· The ability to apply clear logical thinking and creativity to developing our strategy

If you are successful, you will be welcomed and supported by a talented and committed board of trustees, a strong and experienced staff team and an active and expanding band of volunteers and by the wider Wildlife Trust movement. We hope you are inspired to apply, and we look forward to hearing from you.

Alison McLean OBE, Chair, March 2025

As a Lepra Community Researcher, you will play a vital role in collating data and information on a range of community groups in the UK. This work will help the fundraising and communications team spread awareness about our organisation's mission and work nationwide. You will receive comprehensive training on Lepra, our methodologies, and effective ways to collate data for various groups and identify potential partners.

This is a volunteer position requiring a commitment of a minimum of 4 hours weekly, dedicated to research.

What we are looking for

The ideal candidate will have the following interests and skills:

1. Passion for community engagement, social causes, and global health outreach

2. Accuracy and attention to detail for handling data and reporting research findings

3. Teamworking skills and the ability to work well independently

4. Confidence in using Microsoft office software and a range of digital tools and platforms

5. Flexible approach to work, ability to work on several different research projects simultaneously

6. Willingness to learn about Lepra, our mission and work

Key Responsibilities

1. Research and identify potential partners within the community

2. Collecting data and information accurately and efficiently

3. Analysing information and summarising research findings

4. Feedback research findings to volunteer manager

5. Collaborate with different fundraising teams on research projects

What we offer

1. Comprehensive induction and training on Lepra's work and methodologies

2. Ongoing support and supervision in your role

3. Opportunity to make a meaningful difference to Lepra’s fundraising efforts

4. Travel and food expenses for any visits to the Lepra offices or to community events

5. Opportunity to learn about the process of fundraising appeals

6. Insights and experience within the Social Development environment

Join us in spreading awareness, fostering partnerships, and making a positive impact with Lepra!

The New Normal are seeking a Volunteer to support Volunteer recruitment, onboarding, co-ordination and support, supporting the Volunteer/Operational Lead. 

We are looking for a driven and proactive person to support TNN in it's mission to provide free-to-access peer support for a diverse range of grief experiences, communities and identities.

Applicants should have the capacity to reliably provide around 10 hours per month on a flexible basis. 

We are seeking someone who has experience managing or supporting volunteers or staff. They should have skills in organisation, communication, co-ordination and empathy. It would be preferable if they have experience in a charity, non-profit or community organisation and knowledge of volunteer management and recruitment.

We welcome applications from candidates of all backgrounds and pathways. This is a voluntary role and responsibilities are listed in below Job Description. 

[Due to the nature of the role and the work we do, the successful applicant will be required to undertake a DBS check. Persons will be shortlisted and appointed based solely on character, skills, qualifications and experience.] 

Islington SASS (Solace Advocacy and Support Service) offers vital on-going support to survivors, helping them to rebuild their lives through advice, advocacy & support. We are looking for enthusiastic volunteers to join our team.

Our teams offer support to those affected by domestic and sexual violence in their community. Our teams supply information, advocacy and specialist services to increase service users’ safety and meet a range of needs – these can include ongoing safety concerns, emotional or housing support, reporting to the police, legal options and support through court, help around child contact, benefits and financial advice. As well as providing direct assistance, we also work to build capacity and develop expertise amongst professionals and agencies.

About the role

Islington SASS is a busy service, which receives many referrals every day. You will be supporting our duty team to process referrals and key admin work. If you are interested, you can also be trained to contact clients, making initial welcome or check in calls.

Who are we looking for?

No qualifications are needed for this role. We are looking for passionate volunteers who have:

• Excellent written and communication skills.
• Excellent computer literacy
• Good time management
• A non-judgmental and open approach.

What can you gain from this opportunity?

• Volunteers will receive excellent training from a dedicated team, and gain experience using a case management system, safeguarding, talking to survivors and processing referrals.
• You will be part of an inclusive and dynamic team and have opportunities to shadow different roles to develop knowledge and skills.
• This is a great role if you are interested in joining the sector or working with survivors of domestic abuse.

We also offer great volunteer induction training, where you will be fully supported to understand and carry put every aspect of the role. Training includes CPD accredited courses, and the opportunity to apply to complete the Tackling and Preventing Domestic Abuse Award (DAPA), which is recognized by the Home Office.

Healthwatch Haringey is the independent ‘people’s champion’ for health and social
care in the London Borough of Haringey.

We actively seek out the views of the public and patients on all matters relating to
health and social care, e.g. their experience in hospital, interim care, at the GP or
dentist, and collate those together to produce impact statements and reports.

With this evidence we seek to campaign for and change for the better the way
health and social care services are designed, delivered, and improved.

We have a statutory role, as set out in the Health and Social Care Act 2012, are a
member of the London Borough of Haringey Health and Wellbeing Board and have
excellent relations with Commissioners across the borough. We also have a great
staff team who work hard to achieve the aims of Healthwatch Haringey.

While you might not have a background in health or social care, we are looking
for someone who has the transferrable skills to play a leading part in the future of
Healthwatch Haringey.

You will ensure Healthwatch Haringey is well governed with robust policies and
procedures in place, continue to establish and build constructive relationships with
Healthwatch Haringey’s key stakeholders and represent the organisation externally
whenever appropriate as one of its leading ambassadors.

As well as line managing the Healthwatch Haringey Manager, you will be responsible
for the strategic development of the organisation, the setting of priorities and the
delivery of statutory and contractual obligations.

We welcome applications from anyone who lives or works or is registered with a
GP in the London Borough of Haringey or North Central London ICS area (includes
London Boroughs of Haringey, Barnet, Enfield, Camden, and Islington). We absolutely
welcome and encourage applications from ALL sections of the community including
those from minority ethnic communities, disabled people, every gender, every age
group (over 18), and all socio-economic groups. You would be representing all
Haringey residents, but it is essential to make sure every voice is heard.

Please see the Person Specification in the recruitment pack on page 10 for more details and how to apply on
page 12.

We look forward to receiving your application. Thank you.

Working as a member of the Family Services team, across all areas of the service, you’ll be offering information, guidance and support to families and loved ones of those in prison. Based in the prisons visitor's centre meeting and greeting visitors, you will provide practical and emotional support to families ensuring they are treated with dignity and respect and their voices are heard. As well as supporting in the visitor's centre, you will also be required to support Pact's play and children’s services, including our family days, and potentially with our refreshment service in the prison visits hall.

What you will be doing

• Offer a friendly and welcoming environment within the Family & Visitors’ Centre, where people visiting the prison can spend time before and after their visit
• Assist with booking/checking in of visitors in line with Pact and the prison’s procedures
• Encourage families to access support or signposting them for their needs by interacting with visitors, offering information and advice as appropriate on a confidential basis and ensuring first time visitors are provided with enhanced support and reassurance
• Help maintain an area in the visitors’ centre for children, which may include displays of children’s artwork, relevant posters and information, as well as toys and other materials to engage children before and after a visit
• Liaise with prison staff, including visits and security staff, to ensure close co-operation in the smooth and efficient reception of visitors at the prison
• Promote opportunities for children to engage with their loved one who is in prison in an appropriate way during a visit and family days
• Ensure the play equipment is safe, clean, and able to fulfil its requirements, storing and restocking as required
• Provide an excellent, friendly, and welcoming refreshment service to prisoners and their families in the visitors centre and/or visits hall
• Support the planning and delivery of an agreed number of family/teen days per year and to help Pact deliver high quality facilitated play/activities appropriate for the age ranges attending the family days
• Support the Family Services team with other ad-hoc tasks
• Adhere to policies and practices relevant to this role: Confidentiality; Health & Safety; Child Protection and Safeguarding; Equality and Diversity; and Prison security rules etc
• Report any incidents and concerns related to Health and Safety or Safeguarding to a member of the Pact staff team

The skills you need

• Ability to communicate effectively
• Sociable and friendly
• Non-judgemental and empathetic attitude
• Flexible and willing to do any of the service tasks
• Solution focused and resilient
• Good understanding of safeguarding, professional boundaries and confidentiality

What's in it for you

• Feel connected to those you are helping in your local community
• Full training and induction provided with regular ongoing support
• Develop skills and enhance your experience for future volunteering / employment opportunities
• Some out of pocket expenses covered in line with our expenses policy

Disclaimer

This role is subject to the completion of Pact's mandatory training and checks which our staff will be on hand to support you through.

Training

Safeguarding, Professional Boundaries, Equality and Diversity, Data Security and Health and Safety training is required for this role, as well induction training related to the role. We anticipate the entire training will take between 10-12 hours to complete in total, of which most can be completed in your own time. You will also have access to a range of other training opportunities.

Checks

3 years of employment history or other activities (e.g., studying, travelling) Enhanced DBS check (Disclosure & Barring Service) with child barring Security Vetting by His Majesty’s Prison Service.

Because of the recruitment process which can take several weeks, Pact hopes you will commit to volunteering for a minimum of 1 shift a week (approx. 3-4 hours) for at least 6 months from when you your onboarding is complete.

Introduction

The Passage is establishing a new Special Events Fundraising Committee to support the Senior Events and Community Manager, with the primary goal of growing income from Special Events and attracting new supporters to The Passage.

Purpose of the Committee

• The purpose of the committee is to support The Passage’s Senior Events and Community Manager in delivering successful fundraising events that generate significant income and expand The Passage’s network of supporters. Specifically, the Committee will:
• Work collaboratively with the Senior Events and Community Manager to meet or exceed fundraising goals through special events.
• Source exclusive, money-can’t-buy auction items and experiences to enhance the appeal and revenue of live and silent auctions.
• Leverage personal and professional networks to sell tickets and tables for events like A Little Night Music and the Sports Quiz.
• Introduce new supporters to The Passage through event participation.
• Explore and implement creative ways to promote The Passage’s events to a wider audience, increasing awareness and attendance.
• Utilise personal and professional networks to identify potential corporate sponsors.
• Leverage connections to bring celebrities or high-profile individuals to the event to increase its visibility and appeal.
• Assist in innovation of the Special events portfolio.

Desired skills & expertise

• Sales and Business Development experience
• Marketing and Comms skills
• Knowledge of fundraising
• Networking and relationship building
• Creativity and innovation
• Entertaiment or sports industry connections
• Committed to the values of The Passage

How to apply

Please submit a short covering letter outlining your motivation and suitability for joining the committee and link to your LinkedIn / a very brief employment history to Martina Tamburrino​​​​, People Services & Volunteers Partner.

We are also able to arrange an informal discussion with Emma Noble, Director of Income Generation & Communications and Rachel Fenton, Senior Events & Community Manager.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Bexley SASS (Solace Advocacy and Support Service) offers vital on-going support to survivors, helping them to rebuild their lives through advice, advocacy & support. We are looking for enthusiastic volunteers to join our team.

Our teams offer support to those affected by domestic and sexual violence in their community. Our teams supply information, advocacy and specialist services to increase service users’ safety and meet a range of needs – these can include ongoing safety concerns, emotional or housing support, reporting to the police, legal options and support through court, help around child contact, benefits and financial advice. As well as providing direct assistance, we also work to build capacity and develop expertise amongst professionals and agencies.

At Bexley we offer 1:1 advocacy, support and safety planning for medium to high risk service users. We support regardless of sexuality or gender and can take referrals internally, externally and in person. 

About the Role

An exciting opportunity has arisen within our busy Bexley SASS service. We are looking for a reliable and organised volunteer to assist us with our new drop down service. 

You would be required contact recently closed service users who have been referred into the drop down service. Those referred into the service would be contacted up to 3 times, every 2 weeks to check in around any support needed following case closure.

Contacts will be logged in case notes on our case management system and the drop down service spreadsheet.

Who are we looking for?

The ideal volunteer will have.

• Excellent IT Skills
• Excellent organisation skills
• Excellent communication skills
• Ability to be empathic to the Service User’s needs.
• Non-Judgemental and culturally sensitive
• Carry out any other duties appropriate to the role as requested by your supervisor.
• Maintain confidentiality in all matters relating to the organisation.

What can you gain from this opportunity?

As part of this role, you will have the opportunity to:

• Enable service users to access valuable support that assists in their journey towards safe, independent lives, free from abuse.
• Contribute and support a busy and diverse team.
• Play a pivotal role in delivering services.
• Hands on experience in a dynamic charity working in the Violence against Women and Girls (VAWG) Sector.
• Work as part of a feminist organisation

We also offer great volunteer induction training, where you will be fully supported to understand and carry put every aspect of the role. Training includes CPD accredited courses, and the opportunity to apply to complete the Tackling and Preventing Domestic Abuse Award (DAPA), which is recognized by the Home Office.

The Open Age reception team builds the personal relationships that make our visitors feel comfortable and relaxed while we inform them of the activities we offer, help them select and book onto those that suit them best, and assist with the practical, ongoing event support that gives people a great customer experience. This is a frontline customer facing role which would suit a confident, approachable person, with good interpersonal skills and an awareness of the importance of providing great customer service to build positive relationships with our local community.

Reception Volunteer Role

· Support and strengthen Open Age reception team to provide a high-quality customer service experience to center visitors, members and potential volunteers.

· Provide relevant, current, information that informs customer choices and helps secure appropriate courses, events and activity bookings.

· Identify any improvable gaps in Open Age reception customer service and make positive suggestions for improvements to the wider staff reception team.

Reception Volunteer Tasks

· Greet members and drop-in visitors warmly, courteously and in a way that settles any anxiety or confusion on arrival at reception.

· Provide information and publications about upcoming activities and events, giving directions to venues and classes where needed.

· Assist staff in setting up rooms and providing refreshments for members when needed.

· Answer telephone and email enquiries in a prompt and courteous manner, and follow up members by phone and email to update them on any course changes and developments.