Team Leader Jobs
At the Canal & River Trust, we believe life’s better by water, and that the waterways we take care of make an important contribution to the health and wellbeing of local communities and economies. We have an extraordinary range of professionals to help bring our waterways to life, including people with the knowledge and skills to deliver high-quality geographic information systems and services.
Working for the Trust we believe passionately that our waterways can play an important role in mitigating the impact of climate change, helping to reduce the levels of greenhouse gas emissions which drive global warming. Our network of canals and river navigations in the hearts of towns and cities are perfectly placed to provide ‘net zero’ solutions & reduce the impact of climate change, as well as providing fantastic green & blue doorstep destination spaces for everyone to enjoy.
The Contactless giving Fundraising Team sits within the wider F2F Fundraising and Individual Giving Team
This important role entails working with the Trusts regional teams as a Team Leader within the wider Face to Face (F2F) fundraising team In this particular instance this role will have a focus on championing our Contactless Giving Workstreams across the regions, with the support of their face to face fundraising colleagues.
They are responsible for delivery of our contactless giving programme and ensuring that they are able to setup a maintain a varied programme of workstreams by sourcing and providing key technology and tools to all of the Trusts regions. You will help drive delivery of the agreed Team and individual targets and KPI’s for the region(s) with a particular focus on Contactless Giving.
This role will work across the regions as a dedicated national support and will be required at times to provide hands on coaching, training and support regionally to drive ongoing engagement and enthusiasm for the programme. They will also support the Regional Face to Face Fundraising Managers to identify and business case potential future opportunities when required.
You will play a significant role in supporting the day to day management of our contactless giving income stream by supporting our F2F Fundraisers, regional colleagues and volunteers, ensuring our Values & Behaviours and performance excellence standards are met on a consistent basis.
Location & coverage
You will be working remotely and should expect to spend more than 50% of your week out on location meeting with your fundraising team across the region.
There is an expectation of working some weekend days at our key regional events, spread over the year and being a part of the weekend Contactless Giving management rota, which denotes working at least one weekend per month.
As a remote worker you will be assigned one of our main hub spaces as as your formal base
Relevant hubs include: Leeds, Ellesmere Port, Burnley.
Working Hours: 37 hours Monday to Friday with occasional weekend & bank holiday working.
The regularity & flexibility of travel will be discussed further at interview stage.
Knowledge, Skills/Qualifications & Experience
Key Accountabilities:
- Work with the Contactless Giving Fundraising Manager to devise robust strategies to achieve weekly & monthly volume and quality based fundraising targets, particular focus on Contactless Giving within the regions, Museums and attractions and our F2F Fundraising teams.
- Develop contactless fundraising techniques with the Contactless Giving Fundraising Manager that improve income generation for the Trust.
- Support the Face to Face fundraising management team with reviews and business casing of future fundraising opportunities for the face to face & regional fundraising programme.
- Ensure management of key contactless giving channels including devices, signage, branded clothing and collateral all contain contactless donation touchpoints across the network.
- Adhere to the IOF and Fundraising Regulator Code of conduct.
- Handle all sensitive and data protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust’s GDPR and Security Procedures.
- Ensure regular Compliance checks and training sessions are delivered to the F2F team and Regional colleagues, particualrly around Contactless Giving.
- Clear, regular and timely communication with the Team and all members of the senior management team.
- Nurture and maintain positive relationships with regional colleagues to support delivery of F2F fundraising priorities, engagement and training; particularly contactless giving programme.
- Coach and mentor team members in the region and support the maintenance of performance targets and improvements where needed.
- Ensure that all data input and insight reporting is maintained for the benefit of the team including key systems such as CRM, Evergiving and other fundraising platforms and technologies.
- Support operational processes for managing equipment, managing suppliers, regulatory compliance and complaints management.
Skills, knowledge & experience:
Practical:
- Demonstrable communication and interpersonal skills, ability to motivate and inspire people.
- Customer service experience is desirable.
- Passion for the waterways, canals and blue spaces is desirable but in no way essential.
- Knowledge in fundraising is desirable but not essential
- Support for the Canal & River Trust’s aims and vision.
- Passion for the waterways, canals and blue spaces is desirable but in no way essential.
- Enthusiasm for keeping our local waterways attractive and safe for all to enjoy now and in the future.
- Drivers license is essential.
General:
- Excellent communication skills.
- Excellent interpersonal skills
- Highly self-motivated and hard working.
- Ability to work to and self-manage targets.
- Ability to adapt to working in varying locations and demonstrate flexibility.
- Confident with MS Office applications and quick learner at using a range of digital platforms.
- Understanding of GDPR and handling data sensitively
We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What We Offer
In addition to your salary of £32,000 + Car Cash Allowance, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits=:
- 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
- Home working status with ‘hub’ facilities available if a need to work outside of home – flexibility. Monday to Friday working, no weekend working.
- Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc.
- Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters.
- Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme.
- 2 days paid volunteering leave, volunteering for local community project work.
At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.
All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.
When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.
We have an exciting and challenging opportunity for a Team leader to join the National Homicide Service (HS) covering Central and East of England.
You will work from home or a local VS office (if available), and you must live in one of the following areas: South Yorkshire, Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, Northamptonshire, Cambridgeshire, Bedforshire, Hertfordshire, Norfolk, Suffolk, Essex. This is a full time role working 37.5 hours per week.
Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
You will lead and support a team of Homicide Family Caseworkers to meet service standards & contractual requirements. You will demonstrate the organisational skills required to manage a demanding & diverse workload and will have experience of achieving key performance indicators.
You will have excellent communication skills & will support the Operation Managers to maintain the highest standards of service delivery, across a widely geographically dispersed team. Your team will cover Central and East of England including; South Yorkshire, Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, Northamptonshire, Cambridgeshire, Bedforshire, Hertfordshire, Norfolk, Suffolk, Essex.
You must live within one of these areas and be prepared to travel across the geographical area including occasional overnight stays to ensure you can meet team members in person as well as online. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
You will enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams/Social Services) & be able to build constructive working relationships, focused on delivering the best service for vulnerable service users. You should be a confident presenter, and able to share the service and work we do to inform, educate and encourage notifications and referrals into the service.
Please see attached Job Description for full details and personal specification.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We’re looking for a creative digital communicator who will enable Digital mission across the District.
This role is perfect for someone with passion for digital evangelism, discipleship and Christian community. It will give the successful candidate the opportunity to work within a team to encourage the Circuits and churches within the Northampton Methodist District to engage in the Mission of God Online.
· In partnership with the District Mission Team, develop digital resources for the District’s New Places For New People-FEAST (friends exploring and sharing together)
· Be at the forefront in developing a digital resources suite tailored to the priorities of the Mission Development Plan to aid the Circuits and Churches in their mission.
· To assist Circuits and worshipping communities with their missional strategy in upskilling and training digital leaders across the District.
· Provide crucial theological understanding of how the people called Methodists can form an online church
· Lead the social media across the District’s social platforms- planning, curating, and scheduling regular content for all social media channels.
· Develop best practices for digital safeguarding online in partnership with the District safeguarding team
· Collaborate with the District Chair and wider staff team and ensure the website is maintained and used to resource the stakeholders that visit
· Monitor all social media channels to ensure comments, complaints, and queries are dealt with appropriately and in good time, identifying issues that need response or escalation.
· Identify digital opportunities (such as campaigns, events, and social trends) that local churches can use
· Provide digital support for online and onsite events e.g., Synod and ReNew events.
· Produce regular social media analytics and insights, including identifying trends from social media feedback, sharing results with key stakeholders, and using findings to inform future activity.
· Contribute to mission team project planning and idea formation and speak into the broader digital connexional work where appropriate.
The client requests no contact from agencies or media sales.
Job Title: Time To Shine Leader
Closing date: 23.59pm on 31 October 2024
Interviews From 8 November 2024
Reports to: CEO The Ubele Initiative
Location: Min 2 days per week based in North London office, home working available for max 3 days a week
Pay: £25,642.50 gross per annum
Type of Contract Fixed term for one year
Annual Leave Entitlement: 28 days’ annual leave, including UK bank holidays.
Pension: 3% employer pension contribution on eligible earnings.
Background The Ubele Initiative was established in 2014 as an African Diaspora led intergenerational social enterprise. Our mission is helping to build more sustainable black and racially minoritized communities across the UK. Ubele is unique in that it was built from bottom-up and is intentionally an intergenerational organisation. Over the past few years, we have designed and delivered a wide range of local, regional, national, and international initiatives which seek to create and build community wealth. We support black and racially minoritized community led organisations and groups with their community assets (physical space, organisations, and people). We use social action, community enterprise development, participatory learning & skills development, and next generation leadership initiatives.
About The Role As the Time to Shine (T2S) leader you will make a direct contribution to two key areas of work: our intergenerational leadership programmes and our approaches to capturing and recording our social impact measurements. In order to meet the criteria for the T2S programme we are seeking candidates who are unemployed or underemployed. This role is designed to be an entry level role and therefore we recognise that candidates may have limited work experience but can have a wealth of experience from other activities and we would love to hear about how those skills can transfer to this role. If you don’t tick every box in this document don’t let that hold you back from applying if you feel you fulfil most of the criteria.
The T2S leader will be introduced to and have the opportunity to practice using innovative approaches to leadership development, processes and models which support Black women’s and young women’s growth and confidence building as community leaders. This experience will support your own personal development and professional understanding of some of the approaches that can be used to support leadership capability building in our sector. You will add much needed organisational capacity to both areas of work enabling us to further build our emerging body of intergenerational work for which we aim to create a model. You will also help us to bring our data to life and for our social impact outcomes to reach a much wider audience than in the past three years through, for example, being supported to develop skills in storytelling, case studies, videography, vlogs and via our social media platforms.
Main duties and responsibilities
Leadership Development
• Programme co-design and supporting implementation: Develop and implement leadership development programmes tailored to the needs of Black women. This involves co-creating curricula that address both personal and professional growth, ensuring they are inclusive, empowering, and effective.
• Mentorship Strategies: Contribute to the design and implementation of mentorship initiatives that foster intergenerational connections. These strategies should help promote the transfer of knowledge, skills, and experience between seasoned and emerging leaders, supporting holistic leadership development.
• Support the design and co-ordination of a national Women of Colour Leadership Summit – April 2025 • Stakeholder Collaboration: Work closely with internal and external stakeholders to identify leadership development needs and opportunities. Social Impact Measurement
• Data Collection and Analysis: Contribute to refining and enhancing our data collection methodologies to ensure accurate measurement of programme effectiveness. Supporting the development of robust systems for capturing relevant data and analysing results.
• Learning and then implementing creative data collection methods and processes to enhance reach and engagement
• Impact Reporting: Contribute to creating and maintaining impact reports that communicate the outcomes and value of our programmes. Reports should be clear, compelling, and supported by data, highlighting the achievements and areas for improvement.
• Programme Evaluation: contribute to using data insights to inform programmatic adjustments and strategic decisions. Regularly evaluate programme performance and suggest improvements based on findings to enhance overall effectiveness and efficiency. General
• To attend and participate in internal and external meetings including staff meetings and meetings with key stakeholders. • To attend relevant training to fulfil the requirements of the job.
• To undertake other duties which may from time to time be required and which are appropriate to the responsibilities of the post.
• Ensure that The Ubele initiative internal policies and procedures are followed through in all areas of work. They will also treat with confidentiality any information that could be deemed as personal, private, or sensitive and comply with the organisations GDPR and Safeguarding requirements. Person Specification Experience:
• Some exposure to leadership development or programme management through internships, volunteering, or coursework.
• An interest in learning how to design and implement leadership programmes.
• Basic familiarity with data collection and understanding programme outcomes. Skills:
• Foundational analytical skills with a willingness to learn more about data analysis and reporting.
• Good communication and interpersonal skills, eager to engage with diverse groups and learn how to support effective leadership.
• An open-minded approach, ready to contribute ideas and learn about strategic thinking. Commitment:
• A strong interest in supporting the leadership and development of Black women.
• A developing understanding of the unique challenges and opportunities in this area.
Reporting: The T2S Leader will report directly to the Yvonne Field. Engagement will include regular meetings to review progress, set priorities, and address any challenges. Check-ins and periodic performance reviews will also be part of the role to ensure alignment with organisational goals and provide ongoing support.
We can offer: The Ubele Initiative fosters a caring intergenerational creative and flexible work environment that promotes collaboration, team wellbeing, respect, and professional development.
Salary £25,642.50 gross per annum
Weekly hours 37.5 hours per week.
Pension After successful completion of probation, employees are auto enrolled on the Ubele workplace pension scheme dependant on eligibility.
Holidays 20 days annual leave and 8 UK bank holidays for full time employees, pro-rated for part time.
Flexible Working Location We are open to applications from candidates across the UK that are willing to travel regularly. to our London office based in North London. We currently operate a 2 days per week office minimum for full time staff with Thursdays being the anchor day where all staff should attend the office.
Learning Ubele encourages professional development as a part of our culture and values. Ubele provides, opportunities for training in mental health and first aid, collaboration, and mentorship. Ubele hosts away days, annual retreat, local and international courses, learning sessions and social events.
Support
Access to Bright Wellbeing 24hr advice line and counselling service.
Access to Health Assured App
Access to Bright Safe Health & Safety management software and a variety of training courses.
How to apply: Instead of a traditional cover letter, please share your CV and answers to the following. questions in 1-2 A4 pages:
1. What excites you most about this role? How would it benefit your long-term personal goals?
2. Addressing the points in the person specification what makes you a good candidate for this role?
3. Please outline any past experiences that demonstrate your skills in the key responsibilities, giving examples where possible.
Please include “Time to Shine Leader” in the subject line. Applicants must be legally eligible to work in the UK. The deadline for applications is 31 October 2024. Interviews will be held from 8 November 2024. You can also choose to submit an Equality and Diversity Monitoring Form which is optional and anonymous. The selection committee will not have access to these forms during the recruitment process.
The Ubele Initiative CIC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We particularly encourage applications from communities that have historically been excluded from philanthropy and from underrepresented groups including candidates who are LGBTQ+, from Black and racially-minoritised communities, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
Please notify us if you require any reasonable adjustments to be made to the recruitment process by sending an email with your request. The job description is a broad picture of the post at the time of preparation. It should not be seen as an exhaustive list of all possible duties and will be subject to review from time to time. The post holder may be required to undertake such other duties as may be required. This vacancy may be closed early if sufficient applications have been submitted. It is our policy to review all applications within two weeks of the stated closing date. All candidates will be informed of the outcome of their application.
The client requests no contact from agencies or media sales.
- Lead, manage, and support a team to deliver outstanding services to vulnerable groups.
- Drive a positive and inclusive culture, fostering continuous professional development.
- Oversee service delivery, ensuring compliance with relevant policies and procedures.
- Monitor team performance, implementing strategies for improvement where needed.
- Develop strong relationships with external partners and stakeholders to enhance service provision.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced Contact Centre Team Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do?
If so, you could be the Contact Centre Team Leader we are looking for.
About the role
As our Contact Centre Team Leader, you will lead a team of dedicated advisors, delivering exceptional service across various contact channels. You’ll inspire and develop your team, equipping them to excel in both inbound and outbound calls as well as other customer service activities. Ensuring team has the right tools and training, you’ll enable the team to deliver crucial information, support and expressions of gratitude on a wide range of topics, including locating health information, inquiries about our retail network, fundraising, event stewardship, and more.
You’ll also be the go-to expert to help the team swiftly resolve problems and complaints, benefiting both customers and the organisation. Overseeing all customer interactions and activities, you’ll help the team enhance the customer experience, build strong relationships, and drive income growth.
You’ll support and guide your team by setting performance goals, providing constructive feedback, conducting evaluations, and ensure their wellbeing. You’ll also identify and implement process improvements to boost efficiency and elevate the customer experience.
Taking ownership of the team’s performance, you’ll ensure they consistently meet and exceed KPIs and SLAs, as well as customer expectations. You’ll drive improvement by turning insights into actionable strategies, while being responsible for the team maintaining high standards of data accuracy and quality. You will also assist the Customer Service Manager in managing the wider team’s performance to meet or exceed targets and SLAs, as well as continuously improving your own performance. Collaborating closely with the Customer Service Manager, you’ll foster a culture of quality, fun, and continuous improvement.
We are looking to start someone in this role as soon as possible.
About you
You have a proven track record in customer service leadership, ideally within a contact centre environment. You’re experienced at setting performance goals, offering constructive feedback, conducting evaluations, and ensuring your team’s wellbeing. Your experience includes handling both inbound and outbound calls, implementing and monitoring KPIs, and effectively managing complaints.
To excel in this role, you should have:
- Outstanding IT skills, especially Microsoft Office, and familiarity with CRM systems and customer service software. Experience using a Helpdesk ticketing systems would be highly advantageous.
- A strong understanding of contact centre best practices, tools, performance metrics, and KPIs.
- Excellent written and verbal communication skills, including a great phone manner and strong presentation skills.
- Exceptional attention to detail, strong administrative and time management skills, and a proactive, solution-focused approach.
- Experience in conducting effective team meetings, delivering impactful updates, inspiring and motivating team members, and securing enthusiastic buy-in for changes and new initiatives.
Working arrangements
This is a 18 month fixed contract covering a secondment.
Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week on Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage
What We Offer:
When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career.
We offer our staff generous benefits, such as:
- 30 days annual leave plus bank holidays.
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.
Interview Process:
Our interview process involves two stages. The first stage will be a one way video interview. The second stage is planned to be in person interview which will take place through in person at our Birmingham Office (B37 7YE)
Our vision is a world free from the fear of heart and circulatory diseases.
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
We have an exciting opportunity for a Team Leader to join our Southwest prison service based in HMP Portland. Our Team Leaders at Change Grow Live play a pivotal part in supporting the wider teams, working with people to help them change the direction of their life, grow as an individual, and live life to its full potential.
Working under the direction of the Service Manager, the post-holder will support and lead a team of staff within the prison estate and be able to respond to a changing and challenging work environment. This is an excellent opportunity for someone already working within the prison/criminal justice field looking to take the next step in their career with a charity dedicated to supporting your personal and professional development.
Where: HMP Portland, Dorset
Full Time Hours: 37.5 hours per week
Full Time Salary: £34,700.09 - £36,635.38 (Pro Rata for part time hours)
Responsibilities
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
About the role:
- Operational line management of a team of staff which includes supervision (with reflective practice), appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles
- Manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately. Participate in management on-call duty/rota
- Ensure quality of service delivery through data analysis and engaging staff in service quality improvement planning
- Plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments
- Support staff to improve service user outcomes through observed practice, providing timely values-based feedback
- Develop and sustain key relationships within the HMP environment particularly those relating to the Health and Well-being model
- Contribute to the safety of staff and service users by monitoring the maintenance of health, safety, and security procedures in the working environment, and carrying out risk assessment procedures
About you:
- Educated to degree level or equivalent experience
- Excellent interpersonal skills at all levels to engage, build relationships and influence
- Ability to lead, inspire and develop a team
- Adaptable and able to work in a challenging and changeable environment
- Working knowledge and understanding of substance misuse issues and the ability to recognise the indicators of increasingly chaotic and risky misuse of substances amongst Service Users
- Experience in managing a caseload of Service Users with complex needs
- Proven track record in managing incidents of challenging behaviour
- Experience of culture and change management, staff engagement, service improvement
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you
Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.
Application FAQs
Salary: £28,429.44 rising to £29,568.24 in year two
Place of work: L'Arche Ipswich Community Houses, Ipswich, IP1 3QU
Contract type: Permanent
Closing date: 30 October, 11:59pm
Are you an experienced social care leader looking for a rewarding role in a values-driven community? Join L'Arche Ipswich, an 'Outstanding' CQC-rated supported living service, as a Team Leader / Care Manager. Lead a dedicated team supporting adults with learning disabilities to live independent, fulfilling lives within our diverse, inclusive community. With a unique spiritual ethos and commitment to high-quality, person-centred care, L'Arche Ipswich offers an enriching career path where you can make a real difference.
Main purpose of the role:
Are you a qualified and experienced social care Team Leader looking for a new and exciting challenge?
We are looking for an experienced and enthusiastic Team Leader for our supported living service in Ipswich, Suffolk. Someone who will go above and beyond to make life amazing for our service users and our enthusiastic and professional support workers. Our Charity supports 13 adults with learning disabilities/autism to lead fulfilling and independent lives whilst being active members of the community.
As our Team Leader, you will be responsible for:
- Creating and managing monthly rotas
- Supporting and supervising assistants
- Organising and leading weekly team meetings
- Inducting new starters into their role and completing competency observations
- Overseeing reporting such as medication records, health and safety, and quality assurance
- Leading on the planning and facilitating community events
- Working as part of the senior leadership team to maintain a high quality of care
About you:
- Well-organised, IT literate and adept at allocating and delegating work appropriately.
- Proven ability to guide, support and teach the essential skills of supporting people with learning disabilities/autism.
- A clear understanding of care planning processes.
- 1 or more years’ experience as a Team Leader working with adults with learning disabilities.
- NVQ Level 3 in health and social care.
- Experience in, or be willing to learn, digital care planning programmes.
- Up to date knowledge of CQC regulations with the ability to apply them in a care setting.
- Natural ability to help make the lives of others more fulfilling.
- Supportive of the identity, mission and values of L'Arche and enthusiastic about working within a community organisation rated Outstanding by the CQC.
About us
L'Arche Ipswich is an Excellent CQC rated supported living service that provides individualised and proactive support to enable individuals to become as independent as possible within the community. The service comprises of two beautiful houses set in spacious grounds designed to meet a variety of individual needs and preferences.
L'Arche Ipswich is more than just a service provider; we are a diverse, inclusive community of 30+ people with and without learning disabilities who live, work and celebrate together. Our aim is to provide a place of belonging to help people with learning disabilities live independent yet connected lives.
Alongside our regulated person-centred support, we also have a strong spiritual ethos within the organisation, maintaining close meaningful working relationships with our service users, their families, and those living outside of the immediate community L'Arche Ipswich community. Attendance to festivals, weekend breaks, community gatherings and birthday celebrations are a consistent tradition for all of us that brings everyone together on a regular basis.
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:
- Joining shared meals since cooking and having a meal together is what we are all about
- Paid sick pay, up to a maximum of 7wks (depending on length of service)
- Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
- Interest free loans and salary advances available
- Free eye tests and a contribution towards the cost of glasses if you need them for work
- Free DBS / PVG checks
- Free SSSC registration
- Free Blue Light Card
- Professional membership fees paid if they are directly relevant to your role
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
- Paid mileage costs at HMRC rate
- Working from Home Allowance for those in office-based roles but for whom no office is provided
- Specialist bereavement counselling for employees and their family members
- Free Life Assurance up to 4 times gross annual salary
- Access to the Bike to Work scheme
The interview process will include a visit to the community to meet a panel of people with learning disabilities and an in-person interview.
A full job description and person specification can be found in the Recruitment Pack.
The closing date is midnight on Wednesday, 30 October 2024.
The interview process will include a visit to the community to meet a panel of people with learning disabilities and an in-person interview.
To apply, please read the full job description and person specification and answer the questions on our online application form.
Please also read our privacy notice for job applicants.
You may have experience in the following roles: Supported Living Manager, Learning Disability Team Leader, Autism Support Manager, Care Team Manager, Residential Home Manager, Registered Manager, Support Manager, Service Manager, Deputy Care Manager, Learning Disability Service Manager, etc.
REF-217 188
Our inclusive communities challenge people to think differently about disability
- Are you ready to take the lead in shaping the future of educational assessments and qualifications with one of the UK's top awarding organisations?
- Do you have significant years of experience in the awarding sector and a passion for developing high-quality educational materials?
TPP are partnered with one of the top awarding organisations in the UK that is looking for someone to join them as a Qualification Development Team Leader and shape the future of qualifications and assessments.
Benefits Package - Qualification Development Team Leader
- Salary: from £40,000, depending on experience
- Employment type: Permanent, full time - 40 hours per week
- Working arrangements: Hybrid
- Personal Development: Career training and continuous learning opportunities.
About the Organisation - Qualification Development Team Leader
This awarding organisation is committed to empowering people through education, with a mission to develop assessments and qualifications that truly measure competence and potential. The team is passionate, team-oriented, and values integrity in every endeavour.
About the Role - Qualification Development Team Leader
As a Qualification Development Team Leader, under the direct supervision of the Head of Qualification Development, you will play a crucial role in overseeing and guiding the Qualification Development team. This position focuses on ensuring the creation and maintenance of high-quality, effective, and compliant qualifications and assessment materials, aligning with the organisation's goals and meeting regulatory standards.
Key Responsibilities - Qualification Development Team Leader
- Collaborate with various teams and key external partners to uphold regulatory standards, aiming for industry recognition.
- Lead and assist the team in developing compliant and relevant qualifications and assessment tools.
- Oversee risk management and conflict of interest in assessment design and development.
- Independently organise and manage team workload to meet business goals efficiently.
- Perform management responsibilities, including team performance, HR issues, and workload during staff absences.
- Identify and address team training requirements, offering mentorship and support.
- Assist in managing strategic objectives alongside senior management.
- Initiate and implement enhancements in team processes and instructions.
- Establish and oversee quality control procedures.
- Develop and maintain compliant and up-to-date educational and assessment materials, collaborating with external experts.
Skills / Experience Required - Qualification Development Team Leader
- Demonstrable knowledge and expertise in vocational education and assessment methodologies.
- Over five years of experience in the UK awarding sector.
- Strong skills in managing time, people, and resources, with a keen eye for detail.
- Experience leading projects and teams, fostering a collaborative and motivating environment.
To Apply
- Does this sound like your kind of role? Apply now with your CV only (no covering letter required).
Interview Process
- The interview process will be a multi-stage procedure designed to evaluate your skills, compatibility with the team and organisation, and your passion for education and assessments.
Deadline for Applications
- ASAP - applications will be reviewed on a rolling basis.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Location: Malvern
Contract Type: Permanent
Hours: 30 hours per week
Salary: 13.39 an hour
We are currently recruiting for two Cleaning Team Leaders to be based at Malvern College. You will be responsible for overseeing a team of cleaners on a daily basis and to assist with cleaning as necessary. You will ensure a high level of cleanliness and hygiene throughout the College is maintained as part of a team. This will include but not limited to, classrooms, offices, boarding houses and bedrooms and our Sports Complex.
The roles will be for 30 hours per week working 5 over 7 days, 52 weeks a year. Flexibility is required. Whilst not exclusively, shifts of 06.00 to 12.00 and 09.00 to15.00 with some evenings and weekends required. Any additional hours will be claimed as overtime at standard rate.
Applications will be reviewed on receipt so early applications are encouraged. This vacancy will close on Friday 25th October. Malvern College reserves the right to close this vacancy at any time.
This post involves minimal contact with children and the post holder will not be responsible for children. The post holder will be considered to be in regulated activity.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are ‘spent’ unless they are ‘protected’ under the DBS filtering rules) in order to assess their suitability to work with children.
Malvern College exists to provide a quality all round education for pupils aged 13 – 18 and is committed to safeguarding and promoting the welfare of children and young people. Candidates must be prepared to undergo child protection screening and an Enhanced DBS check.
You will be required to provide proof of your identity, right to work in the UK and qualifications during the selection process. We will seek references on short-listed candidates that will include questions about past disciplinary actions or allegations in relation to behaviour with children and may approach previous employers for information to verify particular experience or qualifications before interview.
You may also have experience in the following: Cleaner, Cleaning Operative, Cleaning Assistant, Cleaning Supervisor, Equipment Cleaner, Equipment Cleaning, Commercial Cleaner, Housekeeping Assistant, Housekeeper, Hospitality Assistant, etc.
REF-217 316
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You have significant experience of individual client work with adults/young people in an addictions or social care setting. You also have knowledge of drugs, alcohol, and health-related issues, and the interventions that are effective in supporting behaviour change. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Substance Misuse Team Leader.
Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. Right now, we’re looking for someone like you to join our NGAGE Young People’s Service in Northampton. NGAGE is an early intervention drug and alcohol service for young people aged 10-18 and we provide information, education, advice, and support to young people concerning drug and alcohol use.
As Team Leader you will ensure good clinical practice and ensure the service operates within policy and statutory requirements. You will also provide induction, supervision, coaching and work and development reviews. In addition, you will:
- Deal with performance management issues
- Assist in the recruitment of team members and volunteers
- Develop and maintain effective liaison with commissioners and service providers
- Manage the budget for the service, ensuring appropriate recording and data reporting
- Actively promote Aquarius’ values and mission.
Ideally you have:
- A professional qualification in health/social care, youth and community work, (e.g. NVQ Level 4 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).
- Proven experience of working in the substance misuse field and a commitment to complete further training as required
- Knowledge of drugs, alcohol and health-related issues, including interventions that are effective in supporting behaviour change
- Experience of staff supervision/management/training and demonstrable skills in partnership working (including voluntary and statutory services)
- A good understanding of safeguarding
- Good IT skills and a flexible can-do, person-centred approach.
In return, you can expect some great benefits, including 32 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities.
This permanent full-time role requires the post holder to work 37 hours per week.
We are committed to increasing our diversity and we welcome applications from those with lived experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Do you have experience of working within the health, social care or charity sector supporting people experiencing mental health difficulties, crisis or distress often?
Do you have experience of managing people to feel supported, safe, trusted and valued, enabling them to excel in the work they do?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Nightlight Team Leader - Crisis House
Reference Number: 241
Salary scale: £28,000 - £30,000 per annum
Reports to: Nightlight Crisis Service Manager
Contract: Permanent
Hours: 37.5 hours per week (Full time)
Work pattern: 5 out of 7 days (Early, Late and Night 8 Hour Shifts)
Working base: Hemel Crisis House, Hemel Hempstead
Could you be a key member of the NightLight management team, providing effective operational leadership delivering the NightLight Mental Health Crisis Service?
About Us
Hertfordshire Mind Network has been providing innovative mental health services in the county since 1970. As an independent local charity federated to national Mind, we are dedicated to making a real difference in our community.
About the Role
The Crisis Centre is one of the 5 crisis services under our Nightlight brand we provide to residents in Hertfordshire:
- Crisis Centre – 24/7, 365 days a year
- Crisis Helpline – 365 days a year, 7pm to 1am
- Crisis Cafes providing drop in support – 365 days a year, 7pm to 1am
- Daylight – short term, outreach support
- A&E Crisis Support in Watford and Lister Hospitals (in partnership with Mid Herts Mind)
This role is leading a team of coordinators and support workers to provide excellent support within a small 4 bed crisis centre in Hemel Hempstead, which is a short stay provision, usually 3 or 4 nights, to provide;
- emotional support
- support to develop coping strategies, support plans and safety plans
- ensuring robust discharge plans in place for on-going support
Key Accountabilities
- On occasion, provide emotional support, advice, signposting, assessing risk, support planning for clients in mental health crisis often where risks are significant.
- Overseeing and ensuring the delivery of appropriate needs and risk assessments and support planning for clients.
- Liaise with statutory agencies to ensure appropriate intervention is obtained.
- Organising a rota to ensure appropriate service cover is in place at all times across the Nightlight Crisis Centre provision.
- Contribute to an on-call service, on rotational basis, usually every 8 weeks, taking calls outside of 9am to 5pm Monday to Friday providing staff support.
- Representing Nightlight and wider HMN at external meetings, and network locally to develop contacts, services and raise Herts Mind Network’s profile.
- Manage budgets, expenses, payroll as well as facilities needed for the centre
- Supporting the Crisis manager with developing and ensuring ongoing positive relationship with external NHS, local authority and emergency services including Crisis Resolution Home Treatment Teams, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc.
- Provide management support to Crisis Centre Coordinators and support the Crisis Manager in ensuring practice within the service is safe, effective and person centred, as well as supporting the implementation of strategic service plans.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
- Eligibility for blue light card.
Closing date for applications is 8th November 2024.
Interviews will be held on 13th November 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Are you looking for a rewarding new career?
Do you want to work for a local charity and help make a difference in your community?
To apply please send your CV and a covering letter to our email address.
Your covering letter should outline why you feel you are suitable for the role, using the job description as a guide. Unfortunately, unless we receive these, we will not be able to take your application any further.
The closing date is midday on 23rd October 2024.
We particularly welcome applicants from the underrepresented and diverse communities we support in Buckinghamshire/ Milton Keynes.
JOB DESCRIPTION
Job title: Young Carers and Young Adult Carers Team Leader
Job aim: Our carers, aged between 5 and 25, provide support to a parent, sibling or other family member due to disability, a long-term illness, poor mental health and/or addiction. You will lead and provide day to day operational management to the Young Carers (YC) and Young Adult Carers (YAC) team so that they can effectively provide support to these young people, whilst also raising awareness of Carers Bucks services across Buckinghamshire.
Location: Hybrid. A minimum of 2 days a week from home with the other days working flexibly from home or in the community, as agreed by your line manager, with attendance at our Aylesbury office as and when required.
Annual Leave: 25 days annual leave (which increase with long service) + bank holidays.
Benefits: 3 Christmas closure days
Up to 5 days paid Carers Leave
Employee Assist Programme
Free annual flu jab
Free annual eye test
Work equipment (laptop/phone)
Salary: £27,918/ annum
Hours: 37 hours per week (you will need to have flexibility to work on occasional weekends and the evenings for pre-planned events for which you will receive TOIL
Duration: Fixed Term for 1 year, with possible extension.
Responsible To: Young Carers and Young Adult Carers Service Manager
Main Responsibilities:
These include, but are not limited to:
- Act as the Designated Safeguarding Lead and attend regular training and refesher courses.
- Day to day management of the YC/YAC team- establishing and maintaining a positive and effective working environment and dealing promptly with any interpersonal issues
- Day to day operational responsibility for the effective running of the YC/YAC services.
- Ensure that all new referrals, and all queries from current registered YC/YAC, are dealt with in a timely and efficient manner, and to the highest possible standard.
- Carry a caseload, both individually and alongside your team.
- Ensure that staff have the support and resources they need to run targeted sessions, clubs and activities which effectively meet the needs of YC/YAC.
- Ensure there are enough staff to cover the service at all times and assist with recruitment when required.
- Ensure that staff work in an integrated way with their colleagues in the Adult Carer Team, and at our sister charity Carers MK, in order to achieve the best possible outcomes for carers of all ages across the region.
- Ensure that all data relating to carers is stored correctly using our internal database, Charity Log.
- Create and review reports using Charity Log, for the purposes of monitoring and to help identify gaps in the service.
- Work with the Service Manager to develop services and maintain an in-depth understanding of the needs of the YC/YAC who are accessing our services.
- Actively promote inclusive practice.
- Lead and facilitate team meetings.
- Provide staff with feedback regarding their individual performance via quarterly supervision sessions and annual performance reviews.
- Provide staff with information relating to the organisation’s performance against operational targets during your regular team meetings.
- Work with the team to support and supervise volunteers recruited on behalf of the YC and YAC service.
- Ensure the team have had all the training they require to perform their duties and liaise with the Service Manager to source external training (or deliver internal training) where appropriate.
- Be proactive in assessing your own training needs and undertake relevant training accordingly.
- Be committed to representing and supporting the diverse communities in the local area and actively promote our services to those communities and groups who may not currently be accessing them, ensuring that our offer is in line with their specific needs.
- Develop and maintain relationships and referral pathways with Health and Social Care, Education and other voluntary sector organisations, and ensure staff have a good understanding of these.
- Check and authorise staff expenses, supplier invoices and credit card spend and liaise with the Operations Manager on these matters as needed.
- Manage activity budgets in line with Service Manager’s requests.
- Represent Carers Bucks at promotional events, conferences and relevant networking meetings, and actively participate in activities that we run ourselves e.g. our AGM, Carers Week and Young Carers Action Day.
- Work cooperatively with the fundraising and communications team in order to maximise donations and ensure that our website and social media presence remains relevant and up to date.
- Deputise for the Service Manager when required.
- Any other duties as reasonably required by Carers Bucks.
Person Specification
Qualifications and Experience
- Experience of managing a team (E)
- Experience of working with young people (D)
- Experience of working with educational and social care professionals (D)
- Ability to communicate effectively in writing and verbally with both professionals and service users (E)
Knowledge and Understanding
- A clear understanding of the issues affecting YCs and YACs and their support needs (E)
- Demonstration of a commitment to, and a good working knowledge of, equality, diversity and inclusion (E)
- Experience of Children’s and Adult’s Safeguarding policies (D)
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are looking for a self-motivated individual to lead our Programmes Team whilst our current Director of Programmes is on maternity leave. The role will be fixed term from December 2024 until January 2026, although there may be further opportunities beyond the length of the contract depending on organisational growth.
The Director of Programmes will be a key member of CoachBright’s Senior Management Team, and will have input on both operational and strategic decision making. Whilst we will expect your input on matters relating to programme delivery and impact, all members of SMT are expected to contribute to decision making across the organisation. As a result, the role is an excellent opportunity to get genuine leadership experience at an educational charity, with the opportunity to report directly to our board of trustees depending on growth in the role.
The primary responsibility for the Director of Programmes will be to recruit school partners for our EEF trial, with delivery beginning September 2025. This trial is to test the impact our Peer to Peer coaching programme (Y10s coaching Y7s) can have on the maths attainment of disadvantaged pupils. The trial will require us to recruit 100 participating schools, 50 of whom will receive the intervention, with another 50 allocated to a control group.
Working alongside the CEO and the Programmes Team Leader, you will create and execute a strategy to recruit new schools as participants to this trial. As a result, experience of managing sales or partnerships with schools, or existing connections with senior leaders at secondary schools and multi-academy trusts, would be beneficial.
Alongside this, you will line manage our current Programmes Team Leader, who directly line manages our team of Programme Managers. From Sept 2025, we are expecting our Programmes Team to grow, and you will play a key role in recruiting for that expanded team. At that point, we would expect you to begin line managing a small number of Programme Managers directly.
The role is an exciting and challenging opportunity to contribute to the growth of an ambitious charity, develop genuine leadership and strategic experience, and project manage a trial supported by the EEF - one of the most highly regarded and respected educational research organisations.
EEF Trial
-
Write and execute the strategy to deliver our EEF trial. This will primarily involve recruiting and onboarding 100 schools to participate from January 2025 through to July 2025, for programmes to begin in September 2025.
Leadership
-
Be a key member of the Senior Management Team, working alongside the trustees, CEO, Director of People and Operations, and Director of Finance to drive high quality leadership and decision making.
-
Work alongside the CEO to develop and define strategic priorities and targets for programmes.
-
Align programmes team around organisational strategy and ensure buy in.
-
Help create an organisational culture which is supportive, collaborative and embeds learning & continuous improvement across the programmes team.
People Management
-
Line manage our Programmes Team Leader, who will directly line manage all of our Programme Managers. We expect the number of team members you directly manage to increase as our Programmes Team grows.
-
Support the Programmes Team Leader with development and delivery of programme KPIs and ensure that Programme Managers are delivering effectively and developing in their roles.
-
Identify skills gaps and development needs for the Programmes Team and work with the Director of People and Operations to develop a training plan for the team to support with programme delivery.
-
Deliver yearly performance appraisals for direct reports.
Programme Delivery
-
Overseeing the management of programme delivery in schools to meet KPIs, predominantly those related to our EEF trial.
-
Leading the implementation of our primary and secondary programme delivery processes. This will include but is not limited to:
-
Staff guides and handbooks: codifying our ways of working.
-
Simplifying and automating tasks via our Monday platform.
-
Joining up all strands of programme delivery (school induction, launch, training, impact measurement, sessions, graduation and review).
-
-
Ensure that programmes team adhere to CoachBright’s safeguarding, health and safety and GDPR policies and procedures.
-
Ensure systems and processes are working for the Programmes Team to effectively deliver programmes.
-
Ensure programmes are delivered to a consistently high standard, including ensuring that our quality assurance and impact evaluation frameworks are being used consistently.
-
Ensure school relationships are managed appropriately and that termly retention targets are met.
-
Oversee the budget for programme delivery including printing cost, room bookings and programme events.
-
Carry out other tasks that are within the scope and spirit of the role.
Volunteer recruitment and training
-
Alongside the Team Leader, oversee and provide input on our volunteer recruitment plan, in order to deliver our Core programmes. (Distinct from our Peer to Peer programmes, our Core programmes feature undergraduate volunteers coaching, rather than senior pupils).
Programme Design and Impact
-
Project manage the development of programme resources including workshops, session plans and launch and graduation materials, particularly those related to the EEF trial.
-
Work with our Data & Impact Manager to capture programme impact via feedback forms, Impact Reports and Annual Reports.
Safeguarding
-
Act as CoachBright’s National Deputy Designated Safeguarding Lead (DSL).
-
Support the National DSL in developing and establishing CoachBright’s organisation’s approach to safeguarding.
-
Support the National DSL with the coordination of the distribution of policies, procedures and safeguarding resources throughout the organisation.
-
Provide safeguarding advice and support to staff and volunteers.
-
Manage safeguarding concerns, allegations or incidents escalated up.
-
Manage referrals to key safeguarding agencies e.g. social services or police of any incidents or allegations of abuse and harm.
Person specification
Essential characteristics
-
Passion for social mobility, we have big aims and are looking for those who share our desire to make education fairer in the UK so a person’s background does not determine their future.
-
Experience of selling, managing, and retaining partnerships with schools and multi-academy trusts.
-
Programme management experience, including programme design and delivery, monitoring and evaluation.
-
Experience of curriculum and training design, and delivery of training.
-
Experience of managing remote and cross regional teams.
-
Experience managing relationships with a diverse range of stakeholders, including school leaders, funders, corporate partners and charity sector organisations.
-
Strong change management skills with experience of managing teams through change. Ability to work with ambiguity, lead through uncertainty and motivate people through change.
-
Effective people management, including supervision, appraisals and performance management.
-
Proven experience in developing and implementing quality standards.
-
Experience of working in or within education settings and a good understanding of the educational landscape.
-
Exceptional leadership and interpersonal skill with the ability to coach the team to proactively identify issues and opportunities.
-
Excellent verbal and written communication skills.
-
A business acumen with strategic ability.
-
An analytical mindset with great problem solving skills.
-
Self reflective and stretches self, team members and colleagues to develop.
-
Ability to encourage a culture of reflection and innovation.
Desirable characteristics
-
Fundraising experience.
-
Experience of writing papers and reporting to the board of trustees.
-
Experience of working with and empowering people who have faced challenges in their lives.
Key details
Benefits:
-
An opportunity to contribute to a young, exciting charity with scope to input widely and take on new responsibilities.
-
The opportunity to lead, and be the project manager for, an Education Endowment Foundation trial, which we expect to leave a lasting impact on the sector.
-
Starting salary of £42,057 plus £2,500 London weighting where applicable.
-
28 annual leave days (pro rata).
-
Fridays off during non-term-time (pro rata).
-
Access to a £100 individual annual CPD budget in addition to CoachBright’s standard training offer which includes safeguarding, health and safety and diversity, equity and inclusion training).
-
Access to a 24-hour employee assisted helpline facilitated independently by Health Assured.
-
Access to BrightHR perks which includes an array of discounts in various areas such as retail and technology.
Key Information:
-
Fixed term contract from 2nd December 2024 until 30th January 2026. We have some flexibility on these dates.
-
Remote role, with access to a network of Regus coworking spaces across the country. Some travel across our key programme areas will be required (expected to be London, Birmingham and Manchester, but not exclusively).
-
Full-Time position, 35 hours per week (with some weekend/evening hours required during volunteer recruitment and training periods which will be acknowledged in TOIL).
-
Reporting to the CEO.
Thank you for your interest in the Director of Programmes maternity cover role. To apply please submit your CV and a one page cover letter outlining your reasons for applying, and experience and skills related to the role. We look forward to receiving your application.
Coaching young people to be confident, independent and resilient so they can lead the lives they want.
The client requests no contact from agencies or media sales.
Home-Start Bradford District offers a unique service, recruiting and training volunteers who have parenting experience themselves to visit families with at least one child under five in their homes, offering informal, friendly and confidential support designed to increase the confidence and independence of families.
With a 25 year track record of delivering valued support to families and children in the area, Home-Start Bradford District is looking for a Business Manager (Co-leader) to bring a broad range of skills and experience which will develop and support the charity through its next phase of development. It's a varied and challenging role with considerable scope to make an impact on the organisation at an exciting time - working with a fantastic team making a huge difference to families across Bradford.
Working alongside our Operations Manager to co-lead the charity, you will together ensure that Home-Start Bradford District achieves its charitable objectives, working closely with the Board of Trustees to lead the team, implementing and continuing to develop the charity’s Strategic Plan, and ensuring that the necessary resources are in place to maintain the sustainability of the organisation.
The Business Manager will lead on the development and implementation of income generation, the financial management of the charity, the processes and administrative needs of the team, data and reporting, and the charity’s governance and legal obligations. They will need to make their mark quickly, identifying and generating new sources of income, with a particular focus on seeking commercial or unrestricted income.
Key responsibilities
This is a strategic role for which the key responsibilities are:
- Business development and strategic planning
- Income generation
- Financial understanding, budgeting and reporting
- Organising, understanding and communicating data
- Effective networking, PR and marketing
- Good governance
What we are looking for
As the successful candidate, you will have:
- demonstrable experience of leadership in an organisation of comparable scale and complexity
- experience of operating at Board level and capable of working with and alongside our board of trustees
- excellent knowledge of organisational development, with a successful track record of securing significant income
- proven experience of developing and implement wide-reaching strategies that successfully deliver objectives
- collaborative leadership skills with the ability to work alongside a Co-leader, and to bring out the best in a team
- a proven track record of taking financial responsibility, and setting and controlling large-scale budgets
- experience of organising, understanding and communicating data.
An independent charity committed to promoting the welfare of families with young children and providing volunteer-led support in families' own homes.
The client requests no contact from agencies or media sales.