Team Leader Jobs

We have an exciting and challenging opportunity for a Team leader to join the National Homicide Service (HS) covering the Midlands.

You will work from home or a local VS office (if available), and you must live in one of the following areas: Warwickshire, Staffordshire or West Midlands. This is a full time role working 37.5 hours per week.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You will lead and support a team of Homicide Family Caseworkers to meet VS and Homicide Service standards and contractual requirements. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload and will have experience of achieving key performance indicators, as set by the Operation Managers and Deputy Head of Service.

We pride ourselves on providing exceptional trauma informed advocacy and support to all service users and you will have an understanding of the impact that trauma and bereavement can have on individuals. We support staff to keep them safe within their role and you will lead on the importance of personal and professional resilience and wellbeing for the team.

You will have excellent communication skills and will support the Operation Managers to maintain the highest standards of service delivery, across a widely geographically dispersed team. Your team will cover West Midlands including Midlands, Staffordshire and Warwickshire. You must live within one of these areas and be prepared to travel across the geographical area including occasional overnight stays to ensure you can meet team members in person as well as online.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

You will also enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams/Social Services) and will have experience in building constructive working relationships, focused on delivering the best service for vulnerable service users. You should be a confident presenter, and able to share the service and work we do to inform, educate and encourage notifications and referrals into the service.

Please see attached Job Description for full details and personal specification.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role has responsibility for the Swansea, Neath & Port Talbot areas with regular travel to the regional office based in Rumney, Cardiff.

As a Team Leader you will be:

• Ensuring the delivery of excellent services to victims
• Contributing to the retention and development of contracts for services by supporting and managing operational staff
• Delivering the overall aim of helping people cope and recover from the effects of crime
• Working collaboratively with the Operations Manager & other management team members
• Ensuring the delivery work force plans and the development of the service

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We're looking for a kind, compassionate and resilient Team Leader to join our Young People service in Tower Hamlets.

£32000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:
- Educated to degree level or equivalent

Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Someone to Talk to (South) Team Lead

Location: Based in our our Cambridge/Ely hub

Salary: £34,000 – £39,000 per annum

Full Time 35 hours per week

Purpose of Your Job

This is a rare and exciting opportunity to join our established ‘’Someone To Talk To’ service in a newly created role of ‘Team Lead (Mental Health)’. We are looking for a highly motivated and committed professional to work alongside other Team Leads to lead and oversee STTT service delivery across Centre 33 hubs both in the South (Cambridge/South Cambs/Ely) areas.

Team Leads will work closely with one another and Heads of Service to jointly ensure the multidisciplinary teams deliver excellent, safe, impactful and responsive services to young people. Successful candidates will bring strong expertise and leadership around the Centre 33 Mental Health offer and within the context of the wider mental health system. They will be responsible for providing support with case allocation, reflective practice, risk management and Safeguarding. They will develop strong relationships with local organisations to ensure effective joint working and support for young people. They will retain a small caseload to support YP with more complex needs.

The Team Lead will provide day to day designated Safeguarding leadership across the locality team, supported by the Head of Service and Director of Services.

This role will work to Centre 33’s values of being young people led, collaborative, inclusive and striving for excellence.

Purpose of this role YMCA Thames Gateway offers support and accommodation to young people in need and children in care. The service aims to help young people develop the skills and knowledge to be able to live independently and improve their life chances. The Team Leader will manage a team of Housing and Support staff in Dartford/Tunbridge Wells, ensuring the high-quality support of residents is provided in a regulatory compliant way.

Are you passionate about making a difference in the lives of older people? We're seeking a dynamic individual to join our Ageing Well Team at Impact Initiatives.

As the Ageing Well Single Point of Contact Team Leader, you will be a vital part of the Ageing Well service managing a team of information and advice workers and working in collaboration with our wider partnership to ensure Brighton and Hove.

Responsibilities include:

Ensuring the smooth running of the Ageing Well Single Point of Contact and the activities it delivers and contributes to, through:

• Maintaining good links to both Ageing Well partners and other stakeholders
• Accurate and timely Data management
• Working closely with the Communications and Marketing Assistant
• Supporting the planning and delivery of the Ageing Well Festival
• Publicising and supporting Health Promotions and Campaigns
• Creating a timetable for delivering outreach/pop ups sessions across the city

For more information and to apply, please visit our jobs page.

Do you have a passion for supporting young carers and making a real difference?

Are you looking for a rewarding new role in a small, local charity? Join the Carers’ Hub team and make a lasting difference to the lives of young carers in Lambeth. This is an opportunity to manage a talented and dedicated team as we enter the next phase of our development.

The Young Carers Team Leader is responsible for providing vision, leadership and management to the Young Carers staff team. This varied  role  includes the management and supervision of the Young Carers team and supporting a caseload of young carers through 1:1, group work and activities. This role would suit someone who has previously worked with children and young people and has experience helping people to identify and address support needs. 

About us

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1-1 and peer support, signposting, monthly forums, training, workshops and social activities. We are a charity with ambition, a big heart, and an outsized impact.

The Young Carers Service supports young carers aged 5 and up who care, unpaid, for a friend or family member who has an illness, disability, mental health or drug or alcohol problem.  Some caring roles are big, others small.  Either way, we’re here to help.  

 Adventure, friendship and support are super-important for young carers, so we split our work into three areas:

1. We organise a mixture of exciting activities throughout the year

2. We run monthly young carers groups – a space to relax and have fun

3. We provide a listening ear and relevant help to young carers and their families

In  addition to our core offer to young carers, the service also runs a dedicated young adult carers project and two projects supporting young carers aged 11 - 16 with their education. The Young Carers team also undertakes young carers assessments and supports young carers with short-breaks.

As the Young Carers Team Leader you must be:

• Available to work between 9am and 5pm Monday to Friday (with regular evening and occasional weekend work)

• Available to work between 11am and 7pm on Tuesdays, during term-time

• Experienced working with children and families with complex needs

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check
   

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: 9am Friday 21st February 2025

Interviews:  Thursday 27th February at 336 Brixton Road

Location: Luminous House

Contract Type: Permanent

Closing Date: 18/07/2024

Salary: £29,358 per annum

Specific Hours: 20 hours per week; shift work between 7am-10pm including weekends, bank holidays and occasional sleep-ins[NHM1] 

Team Leader – Children’s Home – South West London

Looking for fantastic career progression, excellent training and therapeutic support? Join our committed and professional Team and Make a difference to Children living in residential Care.

Starting Salary £14,679 per annum (£29,358 per annum full time equivalent)

Shifts: 20 hours per week; shift work between 7am-10pm including weekends, bank holidays and occasional sleep-ins

Sleep-ins: £50 / Overtime and Bank holidays paid time and half

Location: London, Balham (SW12)

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

Watch our short video to gain an insight into our working life here at St Christopher’s 

About the Role

As Team Leader, you will be directly involved in managing the home and providing positive support for challenging young people aged 12-17. Whether shift leading or joining in with daily activities, you will also share in the leadership of the team, helping to develop staff by modelling high standards of professionalism. 

St Christopher’s Academy

At St Christopher`s we can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

Check out here our staff stories to see how you can develop your career with us

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions. 

The successful candidate will have:

• Desirable professional qualification (CQSW, DipSW, NVQ3), or willingness to undertake Diploma Level 3 for Residential Childcare.
• One years’ experience working at a level of responsibility with children and young people in a residential setting.
• An understanding of the regulatory framework relating to the provision of residential services for children and young people.
• Good understanding of the needs and risks regarding children in care.
• Experience of taking on leadership responsibilities in a teamwork setting.
• Ability to build genuine and trusting relationships with young people maintaining at all times high personal and professional standards.
• Excellent communication and team working skills.

In return we offer:

• Starting Salary £14,679 per annum (£29,358 per annum full time equivalent)
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification.

For the full Job Description and Person Specification visit our website.

In order for your application to be reviewed, it must include a supporting statement addressing the criteria stated in the Person Specification. Please note that CV’s will not be accepted.

We advise to apply as soon as possible as applications will be reviewed on a rolling basis and this opportunity might be filled before the stated closing date.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

We have an exciting opportunity for a Team Leader - Casework to join the Norfolk and Suffolk Victim Care team in Suffolk, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Norwich. As a Team Leader you will:

• Provide leadership, advice and guidance to your team, and monitor the progress and quality of support.
• Develop your team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals.
• Provide safeguarding advice and guidance when appropriate
• Promote effective communication channels including coordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.
• Coach your team to ensure appropriate support is provided to vulnerable people.

You will need:

• Experience of managing and supporting a team and individuals; including performance management, one to one's and staff development.
• Experience of supporting victims and vulnerable people.
• The ability to maintain confidentiality and comply with all data protection requirements.
• The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Working Well Trust is a mental health and employment charity in London.  All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We would like to recruit a new Team Lead for our Enfield IPS (SMI) Service who is passionate about delivering the best quality service to our clients. 

Experience of team management is not essential, but you will need to be an experienced Employment Specialist or Senior Employment Specialist, with a performance (quality and outcomes) track record to enable you to demonstrate IPS principles and ways of working to your team.  We would also ideally like you to have experience of driving change or improving performance, either at team level or as an individual team member.  Experience of a fidelity review at any level would be an advantage.

You will be leading a team of 5 employment specialists (4.5 FTE) and a peer employment support worker.  You will be responsible for providing supervision, training including field mentoring, caseload management support as well working with clinical team leads, contract commissioners and health leads.  You will be also responsible for monitoring team performance, data analysis and monthly reporting.  You will work with the Operations Manager to improve team performance in terms of outcomes and quality.  The Operations Manager will be responsible for quarterly reporting but will need your support with this task.

We understand that this is a busy role, but you will be supported by the Operations Manager and other Head Office roles to help you and your team succeed.

The service has been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people into employment. 

The Enfield IPS team works alongside two IPS PC teams and a WorkWell team so there will be opportunities to share ideas and develop joint working within the borough to support a wide range of clients. 

Working Well Trust also operates other SMI IPS services so you will also work with other team leads to develop high fidelity working practices across the services.

Please click apply to send your CV after answering the screening questions. 

Candidates need to clearly outline how they meet the person specification points in their personal statement.

Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE). 

Working Well Trust is an equal opportunities and Confident about Disabilities.

Closing date: Monday 3rd February (09:00). Please note, we will be actively interviewing during this time and may close the vacancy early.

Telephone interviews: TBC

Final Stage interviews: TBC

Our team in the London borough of Wandsworth is recruiting for a Substance Misuse Team Leader, to join our management team in providing high quality recovery care to a diverse service user group. We Are With You is part of a consortium with SLaM NHS Trust, St Mungos and CDARS. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.

As Team Leader you will directly link in to the Service Manager, as well as working collaboratively with the Operations Manager and other Team Leaders, to ensure clear communication and meet the delivery needs of this service to support our clients to achieve positive outcomes. 

You will be responsible for collaboratively leading the With You psychosocial team to deliver a high level of performance by meeting targets and KPI's set to ensure we are providing the best service to our clients and improve treatment outcomes, whilst creating a supportive and inclusive environment for our staff team. 

This post requires excellent leadership skills to work innovatively and confidently, supporting staff in high performing recovery work, overseeing quality assurance and safeguarding and with the capacity to work within competing demands and tight timescales. 

The Wandsworth drug and alcohol service is based in Battersea and is located 10 minutes walk from Clapham Junction train station, which has a busy local shopping district.

This is a full-time role working 37.5 hours per week. The salary for this position is £26,000  -  £37,700 per annum plus an Inner London Weighting of £2,759 per annum.

Required Skills

Managing and developing your team to reach its full potential will be key to your success and will be your passion.  You will motivate your team to deliver exceptional services to those we support and will have the ability to connect quickly with both staff and service users, treating them respectfully and with dignity. This is a busy team, with multiple priorities ongoing, so it’s important that you are highly organised and able to manage your time effectively. 

You and your team will be responsible for delivering against targets, always ensuring the service is complying with all of the necessary requirements that arise from working in a social care setting. There'll be data analysis and administration tasks to deal with too, but that's all part of this busy and varied job that you take in your stride. You will have experience in managing a team, ideally within the charity or substance misuse sector and be a skilled leader. 

Above all, we are looking for someone who is passionate about what we do, with an inspiring and engaging approach. 

A full job description and person specification is available on request. Please note that this role may close early should sufficient applications be received, so early application is advised.

Diversity Statement 

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

Benefits

• Competitive salary
• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.

About The Company

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year. 

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

We Are With You.

We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.

As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

Please ensure that you read the attached full role description before applying.

Evening and weekend work will be required.
 

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.

The Role

As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.

In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.

You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.

Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.

Key Responsibilities

Shift Leadership

• Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
• Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
• Provide timely updates and feedback on shift activity and performance.

Team Support and Coordination

• Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
• Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
• Foster a collaborative and supportive team environment, promoting open communication and teamwork.

Quality Assurance

• Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
• Provide constructive feedback to Moderators to maintain and elevate service standards.

Supporter Experience

• Work with wider team to implement optimisations for campaign performance.
• Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
• Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
• Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.

Fundraising Support

• Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.

Skills and Knowledge

Leadership and Coordination

• Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
• Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions

Social Media and Communication

• Strong experience in social media moderation, with excellent written communication skills.
• Familiarity with creating and managing social media content and interactions.

Technical and Organisational Skills

• Proficiency in using social media and other relevant technology platforms.
• Exceptional organisational skills, including managing rotas and tracking team performance

Quality Assurance and Feedback

• Experience in conducting quality assurance checks and providing constructive feedback.
• A commitment to maintaining high standards and continuous improvement.

Requirements

• Access to a PC or laptop (Mac or Windows) and a secure broadband service.
• Ability to work independently.

Background

Social AF are experts in Social Media Moderation. We are incredibly proud to work with a large portfolio of regional, national, and international charities to protect and enhance their brand reputations online, as well as supporting them to deliver their virtual fundraising challenges which have collectively raised in excess of £20 million. 

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

• Social Media Moderation 

• Facebook Group Moderation

• Event set-up and supporter journeys

The continued growth of our Facebook Group Moderation service, led by our Head of Virtual Challenges, means that we are now on the lookout for a talented Virtual Challenges Manager to support the day to day runnings as well as the ongoing growth of this department. 

Our Virtual Challenges Manager will support with the account management of our charity partners, manage our Virtual Challenges Officer and established moderation team, and ensure the smooth running of our events portfolio.
 

About the role
 

After a significant period of growth we are now looking to hire a Virtual Challenges Manager. The successful candidate will play an important role in managing relationships with our charity partners as well as the performance and development of our moderators.

We currently have a team of 30 Moderators and Team Leaders (self employed contractors) who work across a wide range of Social Fundraising Challenges. During peak times we can support up to 25 events in any one month.

You will be responsible for the day to day management of our team of talented moderators by monitoring their KPIs and performance, developing and implementing training, and taking an active role in the recruitment of new starters. 

You will manage a portfolio of charity partner accounts to provide the best possible service and support, to maximise income generation and ensure challenges run to an exceptional standard.

You will also line manage our Virtual Challenges Officer, and work closely with them to ensure the smooth running of our events.
 

You will be expected to live our values and work together with our senior leadership team to support with the growth and evolution of Social AF as the go-to moderation agency for the third sector. 

The ideal candidate will have a minimum of 3 years' fundraising experience and a minimum of 12 months’ experience of running a Facebook Challenge or Social Fundraising Portfolio.
 

It’s a really exciting time to join Social AF as we expand and grow our agency. The role will be suitable for an outstanding challenge events fundraiser who particularly enjoys building relationships and delivering work to an excellent standard

Please read the job description for further information, including a detailed job and person specification. 

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. 

In Social Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veterans in custody, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.

Job Description

This post presents an exciting opportunity to become a Wellbeing Practitioner at our Personal Wellbeing service covering the Gloucestershire area. Commissioned by HMPPS this service is focused on supporting adult male ex-offenders by delivering focussed interventions across the following pathways:

· Family and Significant Others

· Lifestyle and Associates

· Emotional Wellbeing Services

· Social Inclusion

Your role will be to support service users to develop strategies to manage emotions and deliver skills training to foster self-confidence by knowing how to access appropriate support. You will also support service users to increase capacity to undertake activities to support daily living and advocate for service users in conjunction with multi-agency partners to engage with treatment and other professionals/services (MH teams/support groups)  Your role will support our team in achieving our Justice Business Plan objectives: innovate, revitalise and reform the delivery of Justice Services.

This role will involve working in close partnership with delivery partners, HMPPS, Voluntary Sector and other Criminal Justice organisations to promote and deliver our services and achieve the required outputs and outcomes.

Qualifications

Essential

Driving License and Access to a vehicle.

Good basic education, including Maths and English GCSE or equivalent.

Evidence of continual professional development.

Good IT Skills and experience working with Microsoft Office - Word, Excel and other IT applications

Desirable

Any qualification relevant to rehabilitation of offenders, for example criminology/ criminal justice/ social care/ mental health/ IAG/ Family Services/ Emotional Wellbeing/ Social Inclusion

Additional information

Important information about this opportunity

Those interested in applying for this opportunity should review the Job Description to find out more. If you have any questions about the role or recruitment process, please contact out team. Email is available on our advert accessible via the application link. Unfortunately Charity Job does not allow email addresses or links in their advert. All of this informaiton is available on our own site. 

Additional Requirements: Successful post-holders will need to have a full UK Driving License and access to a personal vehicle for work purposes.

Contract: Permanent

Hours & work pattern: Full time, 38 hours per week. 

Salary: £25,585

Screening: Successful admission to post subject to enhanced DBS check, HMMPPS vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Proactive Recruitment Strategy: We are proactively recruiting to build a pool of pre-cleared candidates for future vacancies. While we may not be able to offer an immediate role, successful applicants will undergo all relevant pre-employment checks, enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the opportunitie’s Information Pack for more information.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.