Team Administrator Jobs
Fundraising Development Officer
2 Roles Available.
£37,099 - £40,437 pa
City of London E1 8QS and we are a hybrid working organisation
This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.
Purpose of Role
The Fundraising Development Officer will play a pivotal role in advancing our organisation's mission by managing and delivering a range of projects within the Fundraising and PR portfolio. This newly established role is integral to ensuring that our fundraising and public relations efforts are executed with precision, impact, and in alignment with our strategic objectives.
As the Fundraising & PR Development Officer, you will be responsible for the end-to-end project management of specific initiatives, from initial planning and stakeholder engagement through to implementation, reporting, and analysis. Working closely with both internal teams and external partners, you will ensure that all projects are delivered on time, within budget, and to the highest standard.
In addition to your project management responsibilities, you will be instrumental in driving innovation and continuous improvement within our Fundraising and PR functions. By analysing project outcomes and gathering insights, you will help refine our approach, ensuring that we remain responsive to the needs of our audiences and the ever-evolving external environment.
Join us at the heart of Comic Relief's mission to create a just world, free from poverty. As a Development Officer, you'll play a vital role in making that vision a reality by contributing to our Fundraising and communication efforts.
Key responsibilities:
Project manage specific fundraising and / or communication projects in line with the FR&PR team annual plans, including all associated activity from planning, budget forecasting, delivery and monitoring and evaluation. This could include projects across the supporter lifecycle (e.g. acquisition / retention / stewardship) and across a wide range of products and audiences (e.g. cash, regular giving, prizes, lottery, in-memory and in celebration giving, legacies, challenge events, community or schools fundraising, media relations and / or PR focussed stunts and initiatives).
Working with colleagues, develop clear and robust activity testing plans to generate actionable insight and learning.
Collaborate with and / or manage day-to-day relationships with internal and external partners to ensure successful delivery of agreed Fundraising or communication products or activities, maintaining accurate records and documentation.
Work with colleagues to ensure audiences/relationships are segmented and stewarded effectively to maximise engagement and impact using the Customer Relationship Management system and the data we hold on our supporters as critical tools and information in your day to day work.
Participate in a wide-cross section of initiatives designed to raise awareness and funds in support of Comic Relief’s work.
Keep abreast of the fundraising marketplace to identify opportunities to enhance Comic Relief’s fundraising campaigns.
Play an active role in the Fundraising Team, working collaboratively to enable inclusivity and diversity in order to drive high performance and an action-oriented culture,
Play an active part in the development of annual plans and budgets, taking key learnings from previous activity and making recommendations to facilitate income growth.
Person specification
Essential criteria
Proven knowledge and experience in a business to consumer direct marketing or digital marketing environment.
Able to demonstrate competence in project management, with experience of end to end project delivery and autonomously managing own time to meet deadlines.
Experience of developing and implementing robust testing strategies, reporting back on performance data and making recommendations based on analysis
Understanding of relationship marketing; audience segmentation and targeting
Understanding of and experience of using a CRM system and related analysis or marketing tools
Excellent attention to detail
Excellent communication and numeracy skills, proficient in MS packages
Comfortable working independently and as part of a team, with effective stakeholder management experience
Able to demonstrate willingness to learn and develop in a fluid, high impact environment.
Desirable criteria
Previous experience in a fundraising focussed role
Experience of working on through the line marketing campaigns, including a range of online and offline media and channels to generate income
Experience working across a range of fundraising products / asks such as Individual Giving (cash and RG), In Memory Giving, Prizes, Gaming
Experience of innovation techniques and / or new product development approaches
Experience of working on PR initiatives and with stakeholders in the media
Perks and benefits:
· Flexible working hours
· Work from home option
· Life Insurance
· Wellness programs
· Employee Assistance Programme
· Enhanced maternity and paternity leave
· Paid emergency leave
· Sabbatical Opportunities
· Professional development
· Mentoring/coaching
· Paid volunteer days
· Payroll giving
· Salary sacrifice
· Team social events
· Extracurricular clubs
· Cycle to work scheme
· Free fruit
To apply please visit our website via the link and apply online.
Closing: 11.55pm, 30th Oct 2024 BST
Interviews are expected to take place from the 6th to the 8th of November (Via Zoom)
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why work at Comic Relief
There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,
There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.
Disability Confident Employer
As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To deliver information and advice to older people in Lewisham on benefit entitlements, housing and community care.
This involves managing cases and working with clients one-to-one to identify their goals, provide relevant advice and options, and then empower them to carry out next steps.
The role is to be carried out in our office premises as well as at home visits for clients who are housebound.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Newham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centered basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need and reduce inpatient readmission and reduce pressure on inpatient beds.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Building supportive, trusting relationships with customers, and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g., budgeting, cooking, establishing a nighttime routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments, and obtaining and maintaining all relevant paperwork
Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork.
Proactively engaging in learning and development activities to increase knowledge and skills on an ongoing basis
Monitoring and reporting on customer interactions, including escalation of any concerns or changes in customer's presentation or welfare.
To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behavior
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate, and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behavior
What you'll bring:
Essential:
Benchmark Qualification and Experience Level:
Typical qualifications from none to NVQ Level 2 or equivalent - whilst you may have little or no previous relevant sector work experience, eagerness to learn and engage with customers positively is a must.
Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.
For over 24 years, RMC has assisted thousands of refugees and migrants from 162 countries. It has helped to remove the barriers to integration, helping its clients become equal citizens, using a whole-person approach to the delivery of services from specialist legal advice through to education and employment programmes.
We are seeking to address gaps in our work and utilise our own insight and evidence from working with refugees, migrants and people seeking asylum in influencing the policies and practices of key decision-makers in the region.
About the role
The role of the Policy and Communications Officer (PCO) is to support in building the capacity of RMC to advocate and address the root causes of problems faced by its clients by influencing our key stakeholders. The case recording system used by RMC to record information about clients and their issues, generates both statistical and qualitative information providing the evidence to support our work.
As one of the largest providers of free immigration advice in the country RMC is looking to;
- grow its influencing work regionally using the evidence from working with our clients
- undertake research into issues faced by our clients and explore recommendations and possible solutions, whilst providing feedback to our stakeholders on key issues
- support local and appropriate national initiatives, undertake advocacy and influencing work on local and national issues with a view to improve the lives of the clients we work with and drive positive change
The PCO will be responsible for establishing systems to collect and collate, with the support of the front-line team, information and data pertinent to this work. In collaboration with the Immigration Department Manager, they will test and develop new initiatives to produce a model for social policy work that can be rolled out across RMC.
While the PCO will lead on production of evidence to identify key issues, tasked by the Immigration Department Manager they will also take responsibility for designing and writing materials internally and externally.
The PCO will also develop relationships with key stakeholders externally such as Universities, Local Authorities, Councillors, MP’s, charities, strategic migration partnership, observatories, etc.
Why work for us?
This is an exciting time to be joining the team, as RMC are strengthening and expanding its infrastructure following a period of growth in staff, activities and turnover.
Our culture is what makes us unique. We encourage an open, honest working environment where people are valued. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.
What you will be doing
Purpose and Scope of the Role
- Responsibility for building the capacity for social policy and advocacy of RMC
- Responsibility for developing a model for social policy and advocacy that can be rolled out across our service
- Responsibility for identifying key issues and organising advocacy and lobbying activities
- In collaboration with the Immigration Department Manager design materials to be used internally and externally
- Undertake research in a range of topics
- Undertake consultations internally and externally
- Draft briefings and reports providing evidence and recommendations
- Keep up to date with political and social developments
- Gather and analyse data
- Support RMC’s social media presence by designing and disseminating social media posts to promote relevant key messages
- Assist in updating the RMC website with key messages
- Writing and disseminating of RMC’s internal and external newsletter
- Maintaining and developing RMC’s database of stakeholders and key contacts
- Participate in initiatives to inform local and appropriate national influencing and advocacy and build capacity for social policy work
- Contribute to materials and lessons learned to relevant end of project reports for dissemination within RMC which will provide a model for building capacity for social policy work that can be rolled out across the service
- Undertake any other duties as may reasonably be requested by the Senior Leadership Team and/or the Immigration Department Manager
Flexibility
To deliver the stated aims of for this post, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above, such duties will fall within the scope of the job and be directly related within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.
Person Specification
Knowledge, abilities and skills
Essential
- Demonstrable knowledge and understanding of the policy areas dealt with by RMC
- Training skills and the ability to work with volunteers with differing educational backgrounds.
- Ability to analyse and synthesise statistical and qualitative data from RMC and other sources to produce briefings, newsletters and leaflets
- Excellent written and oral communication skills including;
- - an ability to analyse complex material and present the results in a clear and concise easy to understand and accessible manner; and
- - an ability to effectively represent the views of the organisation to internal and external audiences
- A proven high standard of communication skills, including written, oral, presentational and inter-personal skills
- Ability to work independently while remaining alert to the need to consult and work with colleagues
- Ability to work as part of a self-directed team, to take the initiative and work with minimal supervision
- Ability to prioritise and to manage tight deadlines
- Good team working skills – the ability to motivate and bring together volunteers to collaborate and focus on specific tasks
- Commitment to equality and diversity
- Experience of working in a multicultural environment and sensitivity towards other cultures.
Desirable
- Relevant degree in social policy, politics or public administration or equivalent professional experience or qualification
- Experience in working with clients with vulnerabilities and/or migrants, asylum-seekers, refugees
- Experience of advocacy and influencing work
- Experience working in or with the not-for-profit sector
- Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement
- Experience of managing teams/volunteers
- Experience in a similar or related position
Personal Attributes
· Commitment to the values and mission of the charity.
· Integrity and ethical conduct in all aspects of work.
· Resilience and the ability to handle challenging and emotionally demanding situations.
· Proactive attitude and a passion for social justice.
What's in it for you?
Location
Birmingham, however, working across branches is a requirement
Pension
RMC will contribute 5% of gross basic salary
Holidays
21 days per year plus public holidays pro rata for part-time post. Holiday entitlement increases to 24 days after 2 years and 29 days after 5 years
Hours of Work
35 hours per week (excluding lunch breaks). Some evening and weekend work may be required for which time off in lieu should be claimed
Probation
This post will have a probationary period of 6 months
Notice
One month’s notice of termination of employment on either side
Disability
We are committed to making every reasonable adjustment to the workplace or working arrangements so as to accommodate people with disabilities
Enhanced DBS:
Employment in this post will be subject to a satisfactory police clearance being obtained. Because of the nature of the work for which you are applying, this post is exempt from the Rehabilitation of Offenders Act 1974 (exception) Order 1975 and you are, therefore, not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act
Travel expenses
If travel around the Black Country is undertaken in your own vehicle for work purposes this can be reclaimed at the rate of 45 pence per mile
Training
Access to external paid training and regular internal training. Commitment to supporting you to develop and upskill.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 31/10/2024
We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster. No personal care or experience is required, just the right values.
£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
Rota:
5 week rolling rota, working on a 4-5-6 day week pattern
Shift times:
Early: 8am-4pm
Late: 2:30pm-10:30pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
Work patterns are over a 7 day shift rota (shift pattern is a mix of early shifts (8am-4pm) and late shifts (2:30pm-10:30pm) . The service operates 24 hours 7 days a week.
All staff members must be confident using IT.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
* Internally the job title will be Crisis Recovery Worker
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Willow House as a Crisis Recovery Worker.
Willow House - Central Lancashire Crisis Service is a mental health recovery house in Coppull. We are working to a recovery model, and are accessed by referral as either hospital preventions, step down, respite and crisis point support. We have been operating in the area for a number of years and offer a 24hour staffed service to our residents aged 16 and upwards.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
We are committed to increasing our diversity and welcome applications from those with lived experience.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
Our vision is to break down the barriers that stop people getting the support they need to live a life they value.
Department: Network Strategy and Standards
Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We strive to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.
Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales.
This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgement under pressure, and you’ll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.