Team Administrator Jobs

Are you highly organised and love to build relationships with fundraisers across the UK?  Do you want to play a key role in making a difference to the lives of children with serious illness or disability?

Dreamflight is a dedicated UK charity who provide amazing holidays to Orlando and in the UK to children with a serious illness or disability, without their parents. Accompanied by a brilliant team of doctors, nurses, physiotherapists and non medical volunteers these holidays do something that medicine can’t, the children discover independence, confidence, and experience things that they never thought possible.

To do this we have need to raise more than £1M each year and we are looking for a highly organised, flexible individual with excellent communication skills to help us achieve this. As a key member of our small friendly, fundraising team, your role will focus on supporting and engaging with our dedicated fundraisers, ensuring they have the resources they need to raise vital funds for Dreamflight. You’ll be responsible for tasks such as:

· Coordinating with fundraisers to provide ongoing support and encouragement

· Sending out promotional materials and merchandise

· Maintaining and updating our databases

· Assisting with event organisation; and

· Managing our merchandise and literature

This is a maternity cover position for one year, with flexible part time hours to suit your schedule. 

If you're excited about contributing to a cause that truly changes lives and you’re ready to join a passionate team, we’d love to hear from you.

Role description: 

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our Database and Insights Officer. This will be our first dedicated database role and will provide the right candidate with a rare opportunity to help configure and oversee the delivery of the Charity’s new CRM.

As a key member of our team, you will play a vital role in maintaining the accuracy and compliance of our Beacon database. You will maintain and enhance our database, clean, process, and import data from various sources, provide database support to colleagues across the organisation. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. 

We are looking for an individual who is as passionate about data as the work we do as a Charity to join our Operations team. This role will be key, as we launch our ambitious new strategy to grow our income, reach and impact. Working across teams, the database and insights will help shape and guide our key marketing campaigns, fundraising initiatives and impact reporting. 

Main Responsibilities: 

Responsible for the front end day-to-day management of our CRM system. Maintain data management processes and procedures to ensure data accuracy, consistency, and security.  Including: 

• Beacon (CRM) Management

• Financial reconciliation 

• CRM integrations 

• Reporting, insight and data selection

Person Specification: 

Knowledge and experience 

• Previous knowledge and experience of using a CRM fundraising database. 

• Experience of managing a database system in a complex environment. 

• Experience of handling large and complex data sets using sensitive personal information. 

• Previous experience of working in an office environment performing similar duties. 

• Knowledge of data protection and GDPR. 

Skills, abilities, and behaviours 

• Excellent verbal and written communication skills. 

• Ability to work on own initiative and as part of a team. 

• Good IT skills. 

• Excellent administrative, organisational, time management and prioritisation skills. 

• Analytical and strategic approach to problem solving. 

• Confident with excellent interpersonal skills. 

• Ability to work under pressure, to target and deadline. 

• Good team player who is willing to support and help others in the team. 

• Highly organised with excellent attention to detail. 

• Professional, diplomatic and discreet and able to maintain confidentiality. 

Hybrid, within commuting distance of Birmingham, Blackburn, Bradford, Bristol, Doncaster, Liverpool, London or Redcar

About Us

The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.

Our programmes are designed by teachers and leaders who understand the joys and pressures of school life. We work in collaboration with schools across the country, ensuring that our findings benefit all schools, teachers and leaders.  

We are seeking a motivated and enthusiastic Marketing and Events Coordinator to join our national Partnerships team. The Partnerships team are responsible for the marketing, communication and recruitment of all our programmes nationally, as well as developing our brand, story and sharing our research.  

About the Role

As a growing organisation, we’re in an exciting phase of crafting our voice, expanding our reach, and shaping how we connect with teachers, schools, and the wider education sector. An important part of this work is our presence at events at both a national and local level.

The Marketing & Events Coordinator plays a key role in the Partnerships team in organising and delivering various sector events, from exhibiting at conferences for senior school leaders to the graduation events of our teacher trainees. You'll also provide vital support to the Partnerships managers supporting a mix of marketing and communications campaigns designed to help recruit educators to our professional development programmes and highlight the findings from our in-house research function.

This is a hybrid role, and it is anticipated that the postholder will work on campus one day per fortnight. We offer flexible working and would consider part-time hours for the right candidate.

Key Responsibilities

• Supporting the development and execution of the National Institute of Teaching’s marketing and branding strategies.
• Preparing marketing reports and supporting termly and annual reviews.
• Supporting the creation and management of our marketing and recruitment content.
• Role modelling and supporting best practise use of our internal CRM.
• Supporting internal communication campaigns to effectively distribute key information.
• Leading the project management of partnership events.
• Supported by the PR and Policy Manager, management of the national events strategy including PR event attendance management.
• Collaborating with internal and external stakeholders, including marketing, content and recruitment, to align project objectives and deliverables.
• Collaborating with the Communications Manager and Marketing Managers, ensuring events are promoted as appropriate across our platforms.
• Leading post event evaluations and reporting on event outcomes and key performance indicators.
• To set up, prepare and support events for partnerships, including the drafting of materials, printing, venue booking and on the day assistance.
• Supporting event budget tracking.
• Supporting the overall success of the Partnerships function by engaging in wider recruitment and communications activity as appropriate.

Key Benefits:

• Highly competitive pay and pay progression opportunities.
• Flexible start and end working times.
• Flexible working opportunities, including hybrid working.
• At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service.
• Entry to the Local Government Pension Scheme.
• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.
• Excellent opportunities to develop your skills and experience and to progress your career.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

For more information and to apply, please visit our vacancies page.

Closing date: 23:59 on 13th April 2025.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.

This document is an overview of the role.

About the role

You will be responsible for developing, coordinating, and delivering internal training programmes to enhance the skills and knowledge of our staff and volunteers, aligned with our Learning & Development (L&D) policy.

Working closely with managers and subject matter experts, you will identify training needs, create engaging learning materials, and ensure that all training aligns with best practices.

You will also oversee training logistics, maintain accurate records, and evaluate the effectiveness of training initiatives.

You will be passionate about supporting teams to provide high quality services.

You will have experience in learning and development, excellent communication skills, and a strong understanding of the challenges faced by people accessing EF support.

This is a national role, you will be expected to travel to all of our bases across England.

About you

You will have experience of developing, delivering and quality assuring training in the health and social care field.

You should also have:

• Experience of recording information, analysis and presentation of data.
• Flexible approach to training delivery, including face-to-face, virtual, and blended learning across the country.
• Understanding of different learning styles including neurodiversity and how to support all styles
• Experience of planning training or events.
• Ability to gather, analyse, and act on feedback to improve training content and delivery.
• Ability to manage multiple training projects, schedules, and deadlines effectively.
• Ability to maintain accurate training records and ensure compliance with legal or organisational standards.

Cransley Hospice Trust is seeking an enthusiastic and driven Trusts and Foundations Community Fundraiser to join our team. 

As a crucial part of the fundraising team, you’ll be responsible for:

• Identifying and securing grants from trusts and foundations to support essential palliative and end of life care services for North Northamptonshire.
• Building strong relationships with community groups, faith organisations, schools, and businesses to inspire fundraising efforts.
• Supporting individual fundraisers in the community and ensuring excellent donor stewardship.
• Managing collections, fundraising events, and engaging with local supporters to maximise income.
• Working closely with the marketing team to promote fundraising campaigns.

About You

We’re looking for someone with:

• Experience in fundraising, business development, or relationship management.
• Strong communication skills, both written and verbal, as you will be working closely with colleagues and external contacts.
• Strong people skills to engage and inspire donors, volunteers, and community groups.
• A proactive, creative, and organised approach to work.
• A strong desire to make a real difference to hospice and end of life care in North Northamptonshire.
• Excellent organisations skills with excellent attention to detail.
• You will bring a flexible, can do attitude and be able to work independently as well as part of a team.

This role offers the opportunity to develop your fundraising career in a supportive and inspiring team while directly contributing to end of life care in your local community.

Hybrid working, and due to the nature of your role there will be some evening and weekend work in the local area.

Job description

This is a fantastic opportunity to join Not Beyond Redemption, a charity providing mothers in prison with free Family Law advice and representation to help them re-establish and maintain contact with their children during their sentence and upon release.

We are looking for an individual who is willing to get stuck in and roll up their sleeves. The role is largely administrative but with wide responsibility throughout the organisation, so will require someone who is very organised and diligent, as well as enthusiastic and flexible. You will need to work well with others and have excellent communication skills, as you will need to coordinate between everyone and be the lynchpin of the charity!

We aim to support a new person and help them grow as this job offers great opportunities to learn about the female justice sector and working in a small but dynamic charity. If you have a passion for making a real difference in the lives of some of society’s most vulnerable, then this role is for you.

Key Information:

Job Title:

Administrative & Fundraising Officer

Reports to:

Founder, Supervising Lawyer and Head of Fundraising

Place of work:

Hybrid. We expect the team to come in three days a week. Our office currently is 4-5 Gough Square, London, EC4A 3DE.

Salary:

£30,000 - £32,000

Hours of Work:

35 hours a week

Contract:

Permanent

Annual Leave:

25 days annual leave plus Bank Holidays.

To apply:

To apply please email your CV and a cover letter, including why you think you are well suited to this role.

If you would like an informal chat about the role, please contact Olivia Warham at the address above.

Closing date and

interviews:

Closing date for applications: Thursday, 17th April.

Interviews will be held on a rolling basis at Gough Square or 3 Charles Street, London, W1J 5DD

Key Details:

By applying for this role, you state that you are eligible to work in the UK. NBR cannot apply for a Certificate of Sponsorship for this role.

 

KEY RESPONSIBILITIES:

· Executive Support – briefing the Founder and providing executive support

· Fundraising – writing applications and maintaining funder relations

· Legal Team – Providing administrative support to the legal team

· Communications and Marketing - Social media and marketing literature

· Trustees and Board Management – Administrative support to the Board and Trustees’ meetings

· Event Coordination – planning and organising events

· Research and Data Analysis – ensuring knowledge of the sector

· Human Resources – Support with recruitment induction and training of staff

· Designated Safeguarding Officer – all duties that fall under being DSO

 

 

PERSON SPECIFICATION:

If you are interested in applying and are passionate about our work but are not sure you have all the skills and experience, please do still apply. We are open to candidates learning on the job and we will support the development of the successful candidate.

We are looking for someone who is:

· Proficient in office/administrative/charity work with at least one year’s experience.

· Highly organised with strong attention to detail and the ability to work to deadlines and under their own initiative.

· A strong communicator with persuasive written and verbal skills.

· A resourceful problem solver with the ability to manage multiple priorities.

· A team player with a positive and proactive attitude, with a desire to learn and develop skills.

· IT skills- excellent experience with MS Office.

Desirable:

· Experience using Xero.

· Experience in developing and building high-value partnerships.

· Experience in public speaking.

· Experience in organising and hosting events.

 

Our Culture:

At Not Beyond Redemption, we value collaboration, integrity, and dedication to our mission. We strive to create a supportive and inclusive environment where all team members can thrive. This is a rewarding role that offers the opportunity to make a real difference. We look forward to hearing from you!

At Ambitious about Autism, we're currently looking for an Office Manager to join our team at TreeHouse School.

You'll provide high quality administrative and reception support to TreeHouse School, overseeing the running of the front office and acting as a central information point for staff, parents and visitors.

Some key duties will include:

• Managing the stationery budget and ordering supplies for the school
• Line management of the Receptionist
• Arranging meeting room bookings
• Managing the team's annual leave

We are looking for someone who has:

• Strong administrative and reception experience
• Excellent IT skills
• Excellent interpersonal skills at all levels via telephone and written communication
• Experience of using your own initiative to plan and manage your own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families

About the role

We’re seeking a solicitor to lead the development of a new legal advice service for kinship carers. Joining an established advice team in a growing national charity, this is a new role focussed on delivering specialist legal advice to individuals and changing policy and practice through strategic casework.

Importantly, the postholder will have the opportunity to shape the role to best meet the needs of Kinship and kinship carers.

You’ll be part of a skilled and supportive team who keep kinship carers at the heart of their service.

Our Advice Team supports kinship carers in complex and challenging situations. It can be a tough role at times, so we prioritise adviser wellbeing and are developing a trauma informed approach to our advice work that we’ll be embedding across the service.

The type of person we’re looking for

You will be a 3 year PQE solicitor with strong knowledge of child law, family court processes and related safeguarding legislation. You will have the ability to become a leading expert in kinship care law. You will bring a compassionate and practical approach to supporting kinship carers to navigate legal challenges, access support, and achieve the best outcomes for the children in their care.

You will understand the broader systemic challenges faced by kinship carers, be a strategic thinker and have an interest in service development and policy influencing.

You will need to be resilient and be able to remain calm in difficult situations. You will be firm, sensitive and professional in your approach and will be clear and assertive as you identify key issues and support kinship carers to get their needs met quickly and effectively.

You will understand how important it is that kinship carers feel confident in making their own decisions with the right information and advice so that they can build their own knowledge and confidence rather than dependency.

Key responsibilities include:

· Provide high quality, people centred, specialist legal advice and assistance to kinship carers in England and Wales on kinship care law-related matters.

· Undertake casework and strategic casework.

· Lead the development of Kinship’s legal offer to kinship carers.

· Provide support, resources and training to colleagues in the advice team to support the quality of legal advice.

· Ensure our legal service is compliant with all relevant regulatory requirements.

· Work with our Policy and Campaigns team to identify opportunities for influencing policy and practice through strategic casework, litigation, policy work or campaigning.

· Support colleagues in our Training and Website teams to develop legally accurate content and resources.

Essential knowledge, abilities, skills and experience include:

· A minimum of 3 years post-qualification experience (PQE) in child law, family law, or closely related fields.

· Experience in both private and public law child-related cases.

· Strong knowledge of child law, family court processes, and related safeguarding legislation.

· Ability to provide clear, accurate, and practical legal advice tailored to the individual circumstances of vulnerable people.

· Excellent written skills and research skills.

· Strong organisational skills to prioritise tasks effectively, meet deadlines, and comply with legal and regulatory requirements.

· Confident in using digital tools, and an ability to learn new tools.

•Strong ethical standards and a passion for supporting vulnerable individuals to obtain access to justice.

(See Job Pack for full job description and person specification)

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This permanent role is open to flexible working. We have an excellent wellbeing offer including the Employee Assistance Programme. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

HOW TO APPLY:

Please apply for the role of Kinship Care Legal Lead by sending a CV and cover letter (no more than 2 pages) detailing how you match the requirements for the role. Please use examples to demonstrate your experience.  Please include your notice period / earliest availability to start.

• Application opens: Friday 28 March  
• Application deadline:  Monday 21 April, 10 AM.
• First interview: Online – w/c 5th May 
• Second interview: In person – w/c 12th May

Some tips for your application:

· Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.

· Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.

· Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.

· Don’t go over 3 pages on your covering letter.

· Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.

The Bridge Renewal Trust, in partnership with the NHS, deliver Care Navigation services for older people in Haringey.

As the Senior Care Navigator, you will provide supervision and support to the existing Care Navigation Team, leading on the coordination of work, allocating resources and ensuring every team member fulfils their role to the best of their ability through effective delivery, monitoring, and reporting.

The Bridge Renewal Trust is a charity that delivers practical ways that people can live healthier, long and fulfilling lives – thus playing our part in working towards reducing health inequalities and building stronger communities.

Are you a passionate and dynamic individual with excellent organisational and interpersonal skills; can you motivate, support and coordinate the Care Navigation Team that sits within a wider multi-disciplinary team, working closely with GP practices and other healthcare professionals, the public and voluntary sector?

We are currently recruiting a Senior Care Navigator who will focus on leading a small yet dedicated team of Care Navigators who are helping patients to make full use of community and voluntary sector services available locally. You will be responsible for allocating workloads, championing a personalised approach to providing support, and modelling exemplary working practises to motivate the team to achieve their very best.

This is a unique opportunity to join a progressive organisation where we value and reward the performance of our staff.

To apply for this opportunity, please email us the following:

•  Copy of your CV
•  The contact details of two referees (we will not approach these without your consent)
•  Supporting statement demonstrating how you meet each of the requirements set out in the Person Specification

For a full job description, please visit our website. 

Job title: Communications &  Administrative Assistant

• Location: Hackney Bridge, Queen Elizabeth Olympic Park, London, E15 2SJ

• Salary: 27k per annum depending on experience (pro-rata -3 days a week)

• Hours: 3 days per week (21 hours per week) office hours are 10am - 6pm with a few evenings and weekends, as needed. These hours may sometimes vary depending on business needs. Flexible working opportunities are available.

The deadline for applications is the 15th of April. 

Who are we?

The Outrunners is a running & movement charity based in Hackney that empowers young people through movement, supported by amazing volunteers and brands such as Nike, Moju, FIIT and Lacoste. We help boost the well-being, teamwork and communication skills for young people in East London. Our vision is to create an equal East London, where everyone is included and no-one is left behind. 

For a relatively new organisation, we’ve already had a big impact through supporting hundreds of local young people and changing the landscape of youth work in the process. 

We strive to do things differently and bring a fresh approach to the work that we do, taking young people out of their day-to-day lives into exciting spaces and offering them world-class opportunities. In 2023 we launched an exciting partnership with Nike’s community team. If that sounds like something you would like to be a part of, read on…..

What do we want?

We are looking for a proactive Communications & Administrative Assistant to support the team with a variety of tasks across programme delivery, fundraising and communications. You will be a generalist with strong attention to detail, who is willing to work on several workstreams, learn and develop new skills, and grow with a rapidly developing impactful charity and community organisation. 

If you’re someone who is passionate about running and movement and the social impact they can have while supporting a community to move together, that’s a bonus. 

What does that look like?

We have ambitions to grow our youth programmes, particularly within schools in 2025. Alongside this our fundraising efforts are also expanding. We’re keen to improve our communication and ensure that we’re raising more awareness of all the impactful work we are doing. 

What you will be working on 

Community support 

• Overseeing coaching rota

• Sending weekly comms to membership and supporters to advertise run schedule, events, fundraising, publicising volunteer opportunities and coordinating volunteers

• Ensuring member data and communications are GDPR-compliant

Fundraising support

• Coordinating race places for fundraisers and participants

• On-boarding and supporting fundraisers

• Adapting comms to send to fundraisers

• Ensuring fundraising literature and platforms are up-to-date

• Monitoring income with fundraising lead

• Using and updating CRM system to record data 

Programme delivery support

• Supporting the Youth Programme Manager with general administrative tasks e.g. DBS checks, recruitment support, supporting with CRM database 

• Support with the evaluation of our programmes eg. writing up case studies, quotes from young people 

General Admin

• General office admin 

• Ordering Outrunners race kit and Outrunners merchandise

• HR Admin - overseeing timesheets, supporting with payroll, support with recruitment 

• Finance Admin - creating and following up on invoices 

• Other admin tasks to support CEO, such as coordinating trustee meetings

This job is for you if: 

• You have  experience of working in an administrative role 

• You have a willingness to learn 

• You are a problem solver with energy and enthusiasm 

• You have strong organisational skills with good attention to detail

• You have an ability to prioritise effectively and work independently to complete tasks 

• You have an ability to multi-task across a number of different projects with varying deadlines

• You are comfortable adapting written communications for a range of audiences online and in person

• You have proficiency in using a variety of technology including: 

  • Google docs, sheets, slides, forms

  • Comfortable handling data and using CRM Systems

  • Canva or similar software

  • Mail-Chimp / WhatsApp for Business / or similar

• You are reliable and professional 

• You have an active commitment to, and working understanding of, equality and diversity, with the ability to work in culturally diverse communities, as well as a readiness to challenge discriminatory behaviour

What’s in it for you?

• The opportunity to be involved in making a difference to young people's lives!

• 25 holiday days as well as bank holidays (pro rata)

• Self-development days 

• The chance to attend exclusive, exciting events with our brand partners including Nike and Moju

• Learning and development opportunities to fit your aspirations, including with some of our partner businesses

• Work-related travel reimbursement

We strongly encourage people from underrepresented groups to apply for this role. Even if you feel you don’t meet all the criteria, please still apply as we want to hear from a diverse range of people. 

The successful applicant will need to be subject to a background enhanced disclosure check by the Disclosure and Barring Services (DBS) before any appointment can be confirmed.

Interested? Here’s how to apply!

• Complete this application form and upload a copy of your CV, and a covering letter explaining why you would like the role, and how you meet the requirements listed in the job description. The covering letter should be no longer than two A4 pages.

• If you meet our requirements, we will contact you for an interview after the closing date 15th of April 

• If you are not contacted within 14 days of submitting your application, on this occasion you have been unsuccessful. We will keep your details on file for any other suitable vacancies.

We are looking for a Project Manager within our Service Delivery team. You will need experience of developing and maintaining relationships with clients as well as excellent project management skills with a track record in undertaking and managing projects from commissioning through to completion. You will also need quantitative research experience with skills in questionnaire design and experience of online and postal methodologies, data handling, analysis and reporting.

Salary: £31,016 - £38,500 per annum, plus benefits (pro rata if applicable)

Contract period: Fixed term contract for 12 months

Job Type: Flexible (part time or full time - 30 to 37.5 hours per week, over 5 days Monday to Friday)

Reporting to: Team Leader of Picker Programmes

Team: Service Delivery

Location: Oxford / hybrid working – up to 100% remote (must be based within the UK)

You will be responsible for building and maintaining effective relationships with a portfolio of key customers as well as ensuring successful delivery of a range of customer programmes, including a project relating to people’s experiences of having babies in neonatal care.

In this Role

In this role you will:

• Build and maintain effective relationships with a portfolio of key customers
• Ensure successful delivery of a range of customer programmes across quantitative survey development and implementation, qualitative research and mixed mode evaluation projects
• Complete activities including questionnaire design, administration of surveys, managing, collecting and checking data, resolving queries, producing reporting outputs, providing final quality assurance, managing day to day interactions with key sub-contractors
• Work collaboratively within Picker and external partners to successfully complete service delivery to the highest standards
• Ensure all surveys and other documentations are published in accordance with company working practices, internal working practices and external regulatory requirements

About you

You will have:

• Demonstrable experience of managing and developing client relationships
• Excellent project management skills with a track record in undertaking and managing projects from commissioning through to completion, on time, on budget and to total client satisfaction
• Experience of undertaking quantitative research: questionnaire design; experience of online, postal methodologies; data handling, analysis, and reporting
• Relevant experience in employee surveys, patient surveys, social research or market research
• Ability to work to deadlines and tight timescales, managing time and adjusting priorities accordingly
• Ability to manage workload with frequent interruptions, multiple demands on time and requests from stakeholders
• Ability to work independently under managerial direction, seeking advice as required, and gain required approval at predetermined stages of projects
• Been educated to degree level or equivalent in a relevant discipline, or equivalent experience

This is a summary of the job description. Please review the full job description.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.

Working with us

Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact. We work to understand, measure and improve the areas of health and social care that matter most to people, producing actionable and insightful results to help providers deliver better care. If you are passionate about putting people at the forefront of health and care services, then Picker could be the place for you.

Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.

To support you we offer a friendly, person centred working culture with many benefits including:

• Flexible and hybrid working opportunities, including flexible start and finish times
• Convenient Oxford location with free parking
• 25 days annual leave, increasing to 30 days, plus eight public holidays
• Option to buy or sell up to 5 days of annual leave
• Christmas office closure (currently an additional 3 1/2 days leave)
• Contributory company pension scheme (currently employer matching up to 8%)
• Enhanced maternity, paternity and adoption pay
• Free life assurance (currently 4 x salary)
• Tailored learning and development, including access to complete iHasco training library
• Health and wellbeing resources including an Employee Assistance Programme
• Employee loan scheme (rental deposits, UK work visas, season ticket, emergency)
• Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team

LOCATION: Derby

RESPONSIBLE TO: Head of Operations

HOURS: 37.5 hours per week (can be worked flexibly)

SALARY: £26,686

CONTRACT: 12 months

 

About You.

We are seeking a highly skilled Data and IT Lead to oversee the management, security, and effective use of our data and technology systems, with a focus on operational efficiency and scalability. This role combines oversight with hands-on execution, ensuring our data, reporting tools, and IT infrastructure support business growth and team productivity. The Data and IT Lead will collaborate closely with leadership and team members to implement data-driven insights, improve reporting workflows, and ensure our IT infrastructure aligns with organisational needs.

 

Purpose of the role:

• To be the first point of call for all Data and IT queries & processes.
• To lead on identifying data needs and implementing systems, solutions and training across the organisation.
• To lead on identifying and implementing improvements in IT across the organisation.

 

Main duties and responsibilities:

Data Management & Reporting:

• Oversee data collection, storage, and processing, ensuring data quality, integrity, and compliance.
• Manage and optimise Airtable dashboards and databases to streamline data reporting and enable insights for decision-making.
• Develop and maintain data reporting tools to support business needs, including custom reporting solutions and analytics.
• Work closely with the team to identify key metrics, creating dashboards and visualizations to track performance.

IT Systems Management:

• Lead the selection, implementation, and integration of IT systems and tools that support our operations.
• Ensure data security protocols, system access controls, and backups are in place and in line with best practices.
• Act as the primary point of contact for our IT support provider, engaging with them to ensure they are managing troubleshooting and issue resolution well.
• Plan for future IT infrastructure needs, keeping scalability and cost-efficiency in mind.

Process Improvement & Automation:

• Identify opportunities to streamline processes through automation and improve workflows using Airtable and other tools.
• Develop, document, and implement best practices and standard operating procedures for data and IT management.
• Conduct regular reviews and audits to identify and implement process improvements.

· Lead on the review of data and IT policies and procedures.

Collaboration & Support:

• Work closely with other teams to understand their data and IT needs, providing guidance and support.
• Train team members on data management and reporting tools, helping to build a data-driven culture.
• Support project management initiatives by providing IT solutions and managing data resources.

Other

• Participate in relevant networks and forums to assist in the work of this role as part of individual and professional development.
• Make an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities
• Be committed to, and work in accordance with Upbeat Communities’ values and ethos, as well as adhering to all organisational policies and procedures

 

Person Specification:

Foundational Values

• Consistently demonstrates self-awareness, empathy, and social skills to build positive interactions.
• Acts with compassion, fostering a supportive environment and contributing meaningfully to others' well-being.
• Actively seeks opportunities for development, applying new knowledge with humility and creativity.
• Understands the importance of providing others with support to make decisions and grow.

Core Competencies

• Excels in workload management, maintains calm under pressure, and mentors others in effective task prioritisation.
• Demonstrates advanced proficiency in Microsoft Office tools, leveraging them for complex tasks and mentoring others.
• Demonstrates knowledge of and sensitivity to refugee and asylum seeker needs, actively supporting their wellbeing and empowerment.
• Comfortably adapts to change, manages multiple priorities effectively, and remains flexible in evolving environments.
• Identifies problems independently, provides effective solutions, and takes initiative when required.
• Builds strong relationships, communicates clearly, and collaborates effectively with diverse stakeholders.
• Upholds ethical standards, demonstrates honesty, and ensures confidentiality in all actions.
• Respects and works effectively with individuals from diverse backgrounds and cultures.

 

Role Specific Skills

• Proficient in database management, data analysis, and visualisation.
• Solid understanding of IT infrastructure, security protocols, and cloud solutions.
• Strong project management and organisational skills.

What we offer as an Employer

• 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
• Flexible working to promote a good work / life balance.
• Opportunities for continued training and development.
• Competitive pension scheme.
• Annual team retreat to recharge, re-envision and build relationships across the team.
• Regular support and supervision.

We are seeking a committed, organised, and flexible individual who is passionate about supporting systems that help young people improve their sexual health. You will be able to communicate with a variety of agencies and young people, particularly around their use of the online free condom scheme and STI testing. You will support the Hertfordshire sexual health team by assuming overall responsibility for the ordering and monitoring of stock and other resources, by posting free condoms each day to young people via our online service, posting and by accurately maintaining client management systems and electronic databases required for the programme to function. You will also need to be proficient in Microsoft Office and be able to produce accurate records when required.

About The Role

We’re looking for a Supply Chain and Administration Planner to join our team at the Royal British Legion, helping keep things running smoothly in our warehouse. In this role, you’ll be managing stock levels, processing purchase orders, and making sure goods are moving in and out of the warehouse efficiently. You’ll also work closely with the Warehouse Supervisor to support daily tasks and help plan in-house stock production.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

A big part of the job is making sure the warehouse technology is up to date and works well with our processes. You’ll be responsible for things like warehouse mapping, tracking key performance metrics, and generating reports to help with decision-making. You’ll need to keep an eye on stock levels and flag any issues with suppliers, working with other teams to make sure everything runs smoothly.

You’ll also be the go-to person for our Delta Warehouse Management System, helping users with any issues and making sure everyone has the right access. If there’s a problem, you’ll work with our IT team or external suppliers to get it sorted. Accuracy is key, especially when it comes to keeping stock records and making sure deliveries are logged properly.

There’s also a creative side to the role, as you’ll be editing images for commemorative displays and keeping everything up to Royal British Legion standards. If you’ve got experience in supply chain management, great IT skills, and want to make a difference, we’d love to hear from you!

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

Your contractual place of work will be our Aylesford Warehouse, located in the Royal British Legion Village. We're offering flexible working hours to suit your lifestyle! Choose from 7:00 AM - 3:00 PM, 8:00 AM - 4:00 PM, or 9:00 AM - 5:00 PM, or even mix and match the shifts to best fit your schedule. Enjoy the freedom to select a work routine that works for you while still being part of our supportive and collaborative team.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

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