Team Administrator Jobs

FUNDRAISING MARKETING OFFICER

Closing date: 28 November 2024

First stage interview date: TBC

Second stage interview date: TBC

Location: Hybrid working with multi-site working across

both sites, Selly Park and Erdington

Hours: 37.5

Duration:  Permanent

Salary: Corporate Band F - £29,158-£34,042 per year

DBS: Enhanced

“Happy to talk flexible working”

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses. We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it.  Birmingham Hospice has exciting plans for the future, while investing in income generation, our events and our retail offerings over the next few years.

We are seeking a talented and imaginative marketer to join our Fundraising Marketing Team. The successful applicant will work closely with the Fundraising Marketing Manager and Communications and Marketing Assistant to deliver all income generation communications and marketing activity across Birmingham Hospice.

We are looking for a proactive individual who takes the initiative, can effectively prioritise and has a proven ability to meet tight deadlines. You will play a vital role in the planning, implementing and development of fundraising campaigns, events and appeals. From designing print artwork and writing copy, to managing case studies and photography, as well as creating web pages and online forms, this is a varied post for a creative individual.

With a solid background in marketing, copywriting and storytelling, you’ll be responsible for sourcing and producing engaging and inspiring content that are integral to our campaigns.  You’ll have experience working with email marketing software and implementing successful email marketing strategies as well as analysing campaign engagement. Knowledge of social media, video editing and graphic design are an advantage.

You will be responsible for creating online pages and forms on our website, as well as monitoring and maintaining the site. A strong skillset in web management and working with WordPress is essential. You will be a confident communicator with excellent people skills, comfortable in approaching key stakeholders for stories and content.

Experience in the non-profit sector is not essential, as we’ll provide a comprehensive induction programme and ongoing peer support.

If this sounds like the role for you then we’d love to receive your application.

Carers UK is looking for an Account Executive to support the Income Generation and Communication team in delivering activities to maintain and grow significant income from Carers UK’s products and services, namely the Employers for Carers forum.  

This is a pivotal time for working carers as the Carer’s Leave Act becomes law, making it a statutory requirement for all employers to support unpaid carers by providing five days unpaid carers leave. We believe we have the platform to bring about change, as well as provide carers with the support they need.

About us

Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.

Despite being a relatively small charity, we regularly punch above our weight. We have influenced almost every piece of legislation concerning carers over the past 60 years: from the first ever 1967 legal right for carers to the 2024 Carer’s Leave Act, whereby employers must provide five days unpaid leave to employees. Our Employers for Carers forum was hugely influential in the passing of the Act.

We now have an exciting opportunity for an Account Executive to join our team and build on this recent success. This is a pivotal time for working carers as the Carer’s Leave Act has become law, after years of campaigning by Carers UK. This means it is now a statutory requirement for all employers to support unpaid carers by giving five days unpaid carers leave. However, we realise that there are still many barriers facing working carers, so we are already campaigning for a further change in the law for this to become a week of paid leave.

About the role

Our best practice employer forum, Employers for Carers (EfC), works as a department of Carers UK and helps businesses create carer-friendly workplaces. With the change in employment law, now is an exciting time for our forum to grow in size and influence, ultimately helping millions more carers.

We are seeking a new business Account Executive to help grow the membership of Employers for Carers at this exciting time. While this role sits within the Income Generation and Communication directorate, it is not a fundraising role but focuses on selling our Employers for Carers product as earned income. As such, the successful candidate will meet with leading organisations to improve their workplace practices, engaging with HR and D&I teams.

Find out more about Employers for Carers on our website

• Organisations we support
• What our members benefit from
• Why supporting carers makes business sense.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is 5pm, Friday 29 November 2024

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.

Due to expanding projects and workloads, an opportunity has arisen for a finance worker within our Transforming Churches and Communities team. 
You will be responsible for supporting the bookkeeping functions for our clients, additionally liaising on invoicing, recharges, expenses, assessment calculations and billings, payments, and reporting. You will also need to maintain good financial control and governance, in line with relevant policies. Attention to detail, and responsiveness to client queries are essential. You will be the primary point of contact for the client. Our clients are frequently volunteers, and so demystifying financial processes and explaining them clearly is a vital skill. 
As an organisation, we work predominantly with the Methodist Church of Great Britain, although not exclusively. Personal adherence to the Christian faith is not required, although you will be required to be respectful of the faith of others.
There is an opportunity to develop within this role, as we are currently going through an exciting period of growth as an organisation. 
We are a small and friendly team, with big ambitions to enable and support those communities who need us. Our goal as an organisation is to support charities and churches as they seek to serve their communities and develop, giving them a solid foundation of evidence-based development, and strong governance and management practices.
You will work 3 days per week (21 hours). The annual salary will be £27,613 FTE, which will equate to approximately £16,567 pro rata. Working arrangements are one day a week in our office in Hulme (although more may be needed during training) and two days flexible home working.

Vacancy Reference: BfN2025/62

Job Title: Employee Relations Manager

Salary: £17.44 per hour (FTE Salary £34,008 – for 37.5 hours)

Number of Posts: 1

Type of Contract: Permanent

Start Date: January 2025

Hours of Work: 24 per week

Working Pattern: Hours to be worked over 4/5 days per week Monday to Friday during business hours. Days must include a Monday and Friday

Work Location: This role can work remotely Very occasional planned travel within the UK

Responsible to: HR Manager

Closing Date: 10/12/2024

Proposed Interview Date: Tuesday 17th and Wednesday 18th December by Teams

Job Information: We are seeking a highly motivated individual who shares our values to join The Breastfeeding Network’s busy HR team. The ER Manager will play a vital part in our organisation and in the management and support of our people processes. This is a new and exciting opportunity in a fast paced environment. The role of Employee Relations Manager is a generalist HR management role and will be responsible for ensuring effectiveness of HR process and driving improvement across all areas of the employment lifecycle, as well as providing expert HR knowledge and advice to our management and leadership teams. If you are interested in progressing your career within an organisation which makes a real difference, we’d love to hear from you. Please note for this role applications will not be anonymised

We are seeking an experienced and enthusiastic Youth Engagement worker, to join our Somewhere For Us Service team. The role of the service is to ensure that children and young people feel supported on their grief journey.  The service is co-designed with our Youth Advisory Group.  The support is provided through a range of group and 1-1 supports, including Understanding Your Child’s Bereavement online sessions for parents, group support and activities for children and young people and 1-1 support, grief ally/buddy etc.

Workshops are delivered in the community to individuals and groups who work with children and young people, to help increase their skills and knowledge on how to effectively support children and young people going through a bereavement. 

The Somewhere For Us Service supports bereaved children and young people aged 8 – 25.  It is funded to June 2027, through the National Lottery Community Fund Empowering Young People funding stream.

There are 2 posts, each for 32 hours per week, one based in our Foyle office and one in Belfast office.  You will be responsible for the delivery of a range of bereavement support to children, young people, families and communities across the Western and Northern Trust Areas (Foyle), Belfast, Southern and South Eastern Trust Areas (Belfast) and wider NI, if required.  Ability to travel independently across NI to fulfil the role is essential.

You will receive training in bereavement support and have access to high quality CPD.

Criminal Record Checks

All employees are required to complete a Criminal Record check. Employees working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Community Support Worker - Safe Space Café

Job Title: Community Support Worker (Safe Space Café)

Salary: £25,642.50 per annum (pro-rata to £15,385.50 for 22.5 hours per week)

Hours: 22.5 hours per week across 3 days (flexible working may be required)
 

Contract Term: permanent

Location: Open House, E3 4DA, Tower Hamlets

Closing Date:  Monday 9December 2024
Interview Date: Friday 13 December 2024

About Us
Mind in Tower Hamlets, Newham, and Redbridge is a local charity affiliated with National Mind. We are committed to supporting individuals with mental health challenges through inclusive and accessible services, creating opportunities for connection, recovery, and resilience.

About the Role
Our Safe Space Café provides a welcoming environment where individuals can access mental health support, affordable meals, and social opportunities. As a Community Support Worker, you will play a vital role in fostering a safe, inclusive space where clients can connect with services, build skills, and find support.

Key Responsibilities

• Prepare and serve refreshments while ensuring compliance with food safety standards.
• Deliver and continue to develop the Mindful Barista training programme, engaging, and developing our volunteer on this initiative
• Provide a warm, engaging atmosphere for clients to feel valued and supported.
• Signpost individuals to local services, activities, and resources tailored to their needs.
• Supervise and support volunteers and trainees, helping them develop employment skills.
• Collaborate with service teams to ensure smooth and effective café operations.

What We are Looking For

• Strong interpersonal and customer service skills with the ability to foster meaningful connections.
• Knowledge of mental health challenges and a commitment to promoting wellbeing.
• Experience supporting diverse communities and supervising volunteers or trainees.

If you are passionate about supporting individuals through inclusive mental health services and want to make a difference in your community, we encourage you to apply.

If you have any questions about the role, please contact Bernadette Keane on the email address below.

Submit your CV and cover letter by 9 December 2024  to Bernadette Keane

The main responsibilities of this role include: 

The Marketing and Communications Support role at Think Active is designed to elevate the visibility and engagement of the charity’s work across Coventry, Solihull, and Warwickshire. Working closely with the Marketing and Communications Lead, this role contributes to Think Active's mission by supporting a cohesive marketing strategy that drives digital engagement and builds community awareness around physical activity initiatives. Key responsibilities include content creation for social media, website management, and maintaining brand consistency. The post holder will capture and share stories that highlight Think Active’s positive community impact, aligning with values of inclusivity, kindness, and community benefit. This role’s success will be measured through increased brand awareness, compelling and consistent content across platforms, and digital performance analysis to support Think Active’s strategic objectives. With a flexible working pattern and a commitment to inclusivity, this position offers a unique opportunity to play a meaningful role in promoting physical activity and wellbeing across diverse audiences. 

Responsibilities: 

• Content Creation and Management: Assist in producing engaging digital content, including social media posts, website updates, and newsletters. 

• Brand Consistency: Support the maintenance of Think Active’s brand guidelines, ensuring consistency across all communications and marketing materials. 

• Digital Engagement and Monitoring: Track and report on digital engagement metrics to measure campaign effectiveness and suggest improvements. 

• Event Support: Attend and capture content (e.g., photos, videos, interviews) at events and meetings with partners. 

• Inclusivity and Accessibility: Ensure all communications promote equality, diversity, and inclusion and are accessible to diverse audiences. 

• Collaboration and Storytelling: Work with internal teams to transform ideas into engaging stories and content that aligns with Think Active's strategic objectives. 

Results Expected: 

• Increased visibility of Think Active’s work and impact through high-quality, engaging content. 

• Positive engagement growth across Think Active’s digital platforms. 

• Consistent brand presence and messaging that reflect Think Active’s mission and values. 

We are looking to recruit an Operations Manager who is passionate about our vision, highly organised with an aptitude for detail, processes and prioritisation and who will enjoy enabling a positive experience for our guests and team.

The Greenhouse at Barnes Close is a 36-bed ecumenical retreat and education centre in what was once a Cadbury family home. We are passionate about bringing together faith and action in ways which are relevant to the times we are living in. As such, we offer this sacred space and a programme of retreats, for those working towards the flourishing of their own communities and those in need of rest, reflection and healing.

We are incrementally developing the fabric of our comfortable and inspirational place and we are developing our growing team. Our team operates as a small faith community, learning together and being held in a daily rhythm of prayer.

We are a place for rooted faith and flourishing communities. Within this vision our objectives are:

· To care for this sacred space and to make it available and accessible to all

· To develop our peace and reconciliation work, in line with the heritage of the place

· To be a place where differences meet and are honoured and explored

· To be a learning community at work and prayer together

To help achieve these aims, we are looking to recruit an Operations Manager who is passionate about our vision, highly organised with an aptitude for detail, processes and prioritisation and who will enjoy enabling a positive experience for our guests and team. We are open to conversations about job share opportunities and please be aware that the role is subject to an enhanced DBS check.

Our successful candidate will join a small, yet skilled and enthusiastic team of staff and volunteers. They will also enjoy the oversight of a discerning and experienced Board of Trustees, chaired by Rev. Claire Turner.

Please get in touch for an informal conversation regarding the role, or to arrange a visit. Please apply with your CV, a covering letter outlining your experience and suitability for the role and two named references. The closing date for applications is 28/11/24, interviews will be the following week.

We look forward to hearing from you.

Operations Manager Job Description

The effective management of the operational running of The Greenhouse at Barnes Close across three key areas:

1. Guest experience: Implementing the booking process, liaising with the Housekeeper and managing guest experience

2. Financial management: Managing day-to-day finances and working to a budget

3. Building maintenance: Managing the property maintenance and liaising with contractors

Key tasks

1. Guest experience

• Guide guests through the booking process from enquiry, booking forms, invoicing and payment to arrival

• Oversee guest experience before, during and after the visit. Improving and refining systems where necessary and responding to guest feedback

• Liaise with the Housekeeper regarding the cleaning schedule to ensure good upkeep of the house

• Be available for on-call duty management approximately once a month and at other occasional times.

2. Financial management

• Manage the finances, ensuring good financial management practices are maintained and using Quickbooks and Xero software. Ensure budgets are adhered to, and quarterly financial reports are prepared.

• Liaise with the external accountant as required to ensure payroll is completed each month and end of year accounts are prepared.

3. Building maintenance

• Oversee the day-to-day maintenance schedule of the property including managing the workflow of the Maintenance Operative and arranging contractors as required

• Oversee property services, contracts and annual checks

• Carry out regular hands-on practical tasks essential to the running of the property, such as measuring fuel, setting heating, carrying out fire alarm tests, ordering stock as required

• Ensure that policies agreed by Director and trustees are implemented and advise on policy updates where appropriate, with particular attention to fire safety, safeguarding and risk assessments

• Ensure staff training is renewed and updated annually

4. Any other duties arising which are commensurate with the role.

Key results/objectives

1. The diverse range of guests and enquirers have a positive experience throughout their engagement with The Greenhouse

2. The smooth running of the property is maintained to enable best guest experience

3. The Greenhouse team functions well to enable these outcomes

Reporting to the Director

Person Specification

Competencies

● Good written and oral communication skills

● Strong IT skills and ability to manage data

● An organised and flexible approach to work, with the ability to plan, prioritise and balance conflicting demands under pressure

● The ability to build effective relationships with people from all backgrounds and at all levels in a fully inclusive environment

● The ability to work on own initiative, make decisions and be self-motivated, with a ‘can-do’ attitude

● A proactive and creative approach to problem-solving

● The ability to maintain confidential records and uphold data protection requirements Qualifications and training

● Formal qualifications are not required, although qualifications in management, ICT, administration or finance would be desirable

● A good knowledge of all Microsoft packages, QuickBooks and Google apps would be beneficial

● A willingness and desire to develop new skills is essential

Essential experience and knowledge

● Experience of managing a busy office environment

● Experience of some financial management

● Experience in scheduling the workflow of others

● Experience in dealing with the general public

● For the right candidate extra training can be provided Organisational fit

● In sympathy with the organisations’ inclusive Christian ethos

● A good team worker willing to work flexibly with the core team to achieve desired outcomes

● A willingness to carry out hands-on physical tasks such as measuring fuel and cleaning on occasion, recognising these are all part of fulfilling the vision of the place

● Customer focussed, always responding efficiently and courteously.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways: 

- Growing and transforming our direct care and support 
- Delivering more practical information and support 
- Leading in shaping the end-of-life experience  

Your role in our mission…..

This role is a fantastic opportunity for someone looking to kickstart and develop their charity events career, joining a busy National Events Team.

Our Events Assistant will play a key role in delivering impactful fundraising projects for Marie Curie. You'll support a variety of activities, from initial planning to event-day execution. You'll provide administrative and event delivery support across our challenge events and supporter led portfolio, ensuring our supporters have an outstanding experience.

This role offers hands-on fundraising experience and the opportunity to be the welcoming first point of contact for many of our supporters. Help us make a real difference while developing your skills in a collaborative and rewarding environment!

Key Responsibilities:
- Provide administrative support for product planning, delivery, and team operations.
- Assist with participant communication processes, including enquiries, registrations, and thanking supporters.
- Collaborate with Product Officers and Leads to ensure efficient procedures.
- Attend and support meetings, events, and promotional activities.
- Help develop marketing materials to recruit supporters.
- Monitor and report on fundraising activity on various topics including social media and email results.
- Support the team to manage expenditure, process invoices, and track budgets.
- Thank supporters via social media and other channels.
- Maintain and update supporter data on the database.
- Conduct competitor research and respond promptly to queries.
- Serve as a first point of contact for supporters, handling written and verbal communications.
- Complete general administrative tasks as needed.
- Manage the events team kit ahead of event days.
- Attend fundraising events in person - this role will require some work outside of normal office hours (weekends) where fundraising events necessitate.

Skills:
- Strong interpersonal skills for building relationships with diverse stakeholders.
- Proactive and able to work independently.
- Highly organized with excellent multitasking and administrative abilities.
- Detail-oriented with a high level of accuracy.
- Confident, resilient, and calm under pressure with a positive "can-do" attitude.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office and experienced in accurate database management.

Please see the full job description here

Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

Close date for applications: 1st December 2024
Salary: £ 20,821 - £ 22,088
Contract: Full time, Permanent role
Based: Homebased Travel to London Office on Monthly basis

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services.

We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

Greater Manchester and the surrounding areas

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

How to apply:

To apply please visit our website via the link and apply online.We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Role Purpose

The Senior Accountant will be part of the Khalsa Aid Management Team and will report to the CFO.  You will provide financial leadership in all financial areas including production of monthly accounts; financial controls; general accounting; budgets; financial planning and analysis; policy management and adherence; compliance; risk; exchange rate management; key business and financial processes; cost management and auditing. You will play a crucial role in ensuring the organisation’s financial health, compliance and efficient operations. 

Key Responsibilities

Financial & Operational Management

• Preparation and approval of all financial reporting materials and metrics; including monthly Business Performance Report, KPI’s, and Management Accounts, Project Aid reporting as well as annual financial reports
• Oversee budgeting, and the implementation of budgets, setting goals.
• Present operational metrics to monitor progress on the efficient spending of KAI Charity Aid funds. Implement a programme of timely corrective actions where necessary thereby implementing best in class practices
• Ensure that financial records and systems are maintained in accordance with Generally Accepted Accounting Principles and are compliant with Charity reporting requirements
• Ensure compliance with organisation policies and procedures, a robust controls environment is in place and that approval processes are adhered to
• Manage cash flow and exchange risk including proactive working capital management and accurate cash forecasting
• Direct all financial, project-based, and departmental accounting including foreign operations
• Ensure Management Information Systems are appropriate for internal, external and regulatory requirements
• Evaluate business processes, recommend and implement improvements

Team Management

• Provide leadership to the Accounts Assistant by providing clear goals and objectives.
• Lead with a management style that creates a culture that fosters collaboration, encourages cooperation, promotes creativity, values willingness to assume prudent risk and responsibility, reflects a sense of urgency and ensures results driven work environment
• Engage other members of the Khalsa Aid Team to facilitate cross-department collaboration that ensures that all financial and related IT solutions positively support the business’s strategic plan execution, operational delivery, and data collection needs

Detailed tasks to be carried out:

1. Day-to-Day Financial Operations:
   • Monitor bills, invoicing, donations, and other transactions.
   • Oversee the work of the Finance Assistant.
   • Register invoices from suppliers and service providers for payment.
   • Handle various donation platforms (e.g., JustGiving, Enthuse, Worldpay, Donorbox).
   • Post and review month-end journals, accruals, and prepayments.
   • Process purchase orders and bills.
   • Answer supplier and donor queries.
   • Monitor email inboxes and confirm donations.
2. Banking and Reconciliation:
   • Enter payments in the bank for authorization.
   • Complete and check bank reconciliation for various accounts using XERO.
   • Monitor restricted fund movements.
   • Track and report fund utilization.
   • Maintain petty cash and handle cash/cheques.
3. Cash Flow Management:
   • ​​Monitor cash flow and ensure liquidity for overseas operations.
   • Inform Treasurers about fund requirements.
   • Arrange cash for overseas travel.
4. Payroll Duties:
   • Process monthly payroll, including RTI submissions and pension feeds.
   • Handle new starters, leavers, absences, and statutory leave/pay.
   • File P11D-B for benefits in kind.
5. Audit and Compliance:
   • Coordinate annual audits with external auditors and department managers.
   • Assist in writing and finalizing the Annual Trustee report.
   • Ensure compliance with regulatory requirements and internal policies.
   • Liaise with auditors and third-party contractors.
     • Assist with annual reviews from charity commissions and banks.
     • Develop and enforce financial policies and procedures.
6. Financial Planning and Analysis:
   • Support CFO in month-end and year-end processes
   • Assist in forecasting and budget preparation.
   • Conduct variance analysis and review balance sheet reconciliations.
   • Implement audit recommendations.
   • Stay informed about accounting software and technological advances.
   • Insurance – ensure adequate cover for insurance.

Role Requirements

•  Able to work flexibly to meet the demands of the role to get the job done.

Qualifications/ Skills Required

• Recognised professional accounting qualification or enroute to qualification
• Educated to degree standard
• Work experience is essential – 2-3 years in a busy organisation, preferably a UK charity
• Knowledgeable of the regulatory and reporting requirements for a UK Charity
• Technically and managerially competent with impact awareness of specialist areas including accounting, controls and governance, audit, ethics and risk management
• IT literate – Microsoft, finance and management accounting systems, ERP systems
• Experience in XERO and Gift Aid will be an added advantage
• Additional languages such as Punjabi, Hindi or Urdu would be advantageous

Chief Operating Officer  

Job description and person specification

Resolve Poverty is seeking a Chief Operating Officer to support the growth and development of the organisation as we embark on our four-year strategy.  

About the role 

This exciting new internal and external facing role will support the realisation of Resolve Poverty’s ambitious four year strategy as the organisation seeks to have impact nationwide.  

The Chief Operating Officer (COO) will be a key member of the senior leadership team, alongside the CEO and Head of Policy. The COO will work closely with the CEO and manage key internal operations and functions’ including Human Resources (liaising with our external HR consultant) , IT and administration. This will include establishing new systems and processes as required and ensuring the smooth delivery of existing ones.  

Externally, the COO will oversee Resolve Poverty’s existing programmes, with a remit to grow those programmes and secure funding to pilot new programme initiatives focussed on promoting the financial wellbeing of low income households.  

Additionally, the COO working with the CEO will support governance functions, including reporting to the board and overseeing the organisation’s finances.  

The role comes with line management of Resolve Poverty’s programmes team and Finance and Administration Officer. 

Particulars 

Salary: £45,000 to £55,000.   

Paid annual leave entitlement: 25 days pro-rata plus bank holidays. An additional leave day is provided for each full calendar year worked up to a maximum of 29 days.

Contract type: Permanent.

Hours: Full-time (35 hours per week).  

Line management responsibilities: Programme Officer, Finance and Administration Officer, seconded Financial Inclusion Officers. 

Location: Combination of homeworking and office based. There is an expectation that you will work at least two days per week from our offices in central Manchester. Some travel across the country is expected.

Probationary period: 6 months. 

Managed by: The Chief Executive Officer (CEO). 

Job description 

Operational 

• Oversight alongside the CEO of internal operations, including Human Resources and other policies, administration, office management and IT.  

• Establishing and embedding new processes  to support organisational operations as appropriate.  

• Working with SLT to support the delivery of Resolve Poverty’s organisational strategy.

• Upholding safeguarding principles and processes to the highest standard. 

• Acting in compliance with our policies and processes at all times, ensuring our data is stored and managed in line with GDPR.

• Working with the CEO to support governance functions, including reporting to the board and overseeing the organisation’s finances.  

Programmes 

• Developing a pipeline of fundable programmes relating to Resolve Poverty’s Maximising the financial resources available to households strategic priority.  

• Securing programme funding, working to a growth/scale up plan.   

• Upholding, developing and implementing programmes policies, ensuring processes are effectively followed throughout the team. 

• Understanding funder commitments for each Programme area, working with the CEO to ensure commitments are met, with regular engaging funder reports against progress. 

• Being accountable for the programmes KPIs and setting up of new projects – ensuring robust monitoring and evaluation is in place.  

• Direct delivery of programme work as required.  

Line management 

• Day to day line management of programme and finance and administration staff. Managing these staff effectively, in line with Resolve Poverty’s established line management processes.  

Person specification 

• Experience of being part of a senior leadership team.

• Capable of playing a leadership role within an organisation, with the ability to motivate others.

• Experience of line management. 

• Experience of project and/or programme management. 

• Experience of securing six figure funding and of managing budgets. 

• The ability to manage and grow existing programmes. 

• An appetite to  develop new programme activities that maximise the financial resources available to households.

• Knowledge of organisational processes and systems with the ability to develop new processes and systems.

• Good interpersonal skills, with the ability to develop and maintain effective relationships with internal and external stakeholders.

• The ability to maintain oversight of a range of competing priorities, with strong time management, organisational and planning skills. 

• Excellent IT skills, proficient in the use of Outlook, Word, Excel. 

• The ability to work, with supervision, as part of a small team and a willingness to work flexibly and outside of normal working hours as required.

• Knowledge of poverty in the UK, including understanding of the main causes of poverty and of the role of localities and regions in addressing poverty.

Desirable 

• Experience of poverty in your personal or professional life. 

Aylesbury, Buckinghamshire

You have a good understanding of the harm caused by alcohol and drug use to adults, young people, children, families and society and a sympathetic approach to people who misuse them.

All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Support Worker (Community Connector – Assessment and Engagement Team).

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.

We are looking for three Support Workers (Community Connectors – Assessment and Engagement Team) to join our team. We have three positions available in Aylesbury.

Your challenge? To provide advice, support, advocacy and key work for recovery plans and undertake elements of assessment and case management as directed. And, all the while, we’ll expect you to operate in a way that recognises and values diversity and understands the functional model of substance use, the Recovery Agenda and the problems caused by alcohol and drug misuse.

Preferably with a NVQ 2/3 in Social Care, or willing to attain this, you are used to working to policy and procedural requirements that include child protection, vulnerable adults, confidentiality and health & safety. We’ll also be looking for good written and verbal communication skills and the ability to maintain accurate records and fulfil data requirements. A flexible approach is important too, as is a commitment to taking a client centred approach to providing services and working in a way that recognises and values diversity.

This is a permanent full-time role requiring the post holder to work 37 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind was renamed Waythrough to reflect the new organisation, of which Aquarius will remain a subsidiary.

This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that.  

The Fundraising team at Guy's and St Thomas' Hospitals, including Evelina London Children's Hospital and Guy's Cancer, aims to significantly increase income in the coming years through innovative fundraising initiatives. This growth will support groundbreaking research, capital projects, and essential everyday patient care. 

As the first point of contact for supporters, the Supporter Care Coordinator plays a crucial role in ensuring excellent customer service across the charity's brands. This position involves managing a diverse range of supporter inquiries through various communication channels, responding within a 48-hour timeframe to uphold the team's Service Level Agreement. The coordinator will efficiently handle a wide range of essential activities, such as donations and complaints, while maintaining accurate records in the fundraising database (Raiser’s Edge) to enhance the supporter experience. 

The ideal candidate will be adept with data management and eager to improve processes across the organization. By collaborating closely with fundraising teams and the Supporter Care Manager, the coordinator will contribute to refining systems that enhance fundraising efforts. This role emphasizes a supporter-led approach, ensuring that every interaction is handled with care, ultimately solidifying the success of the entire fundraising team. 

Customer care 

• Act as the initial contact for supporters via email, telephone, and post, providing outstanding customer service. 
• Engage with supporters consistently, kindly and with empathy to aid their stewardship, retainment and satisfaction 
• Triage and manage a diverse range of supporter inquiries, ensuring responses are provided within a 48-hour timeframe in line with service level agreements. 
• Respond and action promptly all sensitive requests updating supporter information and updating supporter’s contact preferences  
• Follow guidance from teams around campaigns and appeals and being mindful of increases in contacts and managing this efficiently 
• Ensure templated responses are kept accurate and up to date 
• Proactively seek ways to improve the supporter experience, including identifying and sharing supporter feedback 

Complaint resolution 

• Address complaints sensitively and proactively, always adhering to policies and procedures and ensuring all details are added to the fundraising database (Raiser’s Edge). 
• Escalating complaints promptly to both internal and external stakeholders to ensure resolutions can be provided within our SLA and policy 
• Contribute to the quarterly reporting exercise with compliance 

 Donor care 

• Accurately record all interactions with donors and supporters in the fundraising database (Raiser’s Edge). 
• Handle and process donations and setting up direct debits over the phone 
• Respond promptly and sensitively to donor requests such as cancelling and altering direct debits, allocating donations to special funds and updating Gift Aid information 
• Ensure all acknowledgement letters are kept up to date with accurate information and branding  
• Support the Gift Processing team to thank donors promptly within agreed timelines and ensure all communications being added to the fundraising database (Raiser’s Edge). 

Delivering processes 

• Follow step-by-step processes for managing data in MS Excel which support our database team in their imports the fundraising database (Raiser’s Edge). 
• Keep all process documentation up to date and report discrepancies to the database team 
• Writing up process documentation and occasionally training others to follow them  

Collaboration 

• Build and maintain productive relationships with fundraising teams, supporting them with posting out materials and supporter requests 
• Working closely with the Trust Engagement manager to improve the supporter experience by facilitating good working processes and event fulfilment 
• Share supporter stories and ideas related to enhancing the supporter experience with wider public fundraising and innovation team  
• Build strong relationships with the Gift Processing team to support their work in improving donor care 
• Build good working relationships with external suppliers, especially face to face fundraising agencies ensuring they meet our standards of supporter care and promptly reporting issues to the Individual Giving team 
• Supporting the events team during busier seasons and helping to manage increases in activity 
• Support the individual giving team with outbound calling as needed for specific activations  

Strategic contribution 

• Work collaboratively across the organization to align with strategic aims and ensure supporter care remains central to all activities. 
• Contributing to strategies for improving systems and processes. 
• Contribute to Supporter Care led projects as needed  
• Contribute to our Diversity, Equity and Inclusion action plan to uphold our DEI principles 

Other duties 

• Representing each charity brand on the hospital sites with stalls and events 
• Representing the charities at major events like our annual Abseil and London Marathon, assisting the events team as needed and engaging with supporters face to face to enhance their experience  
• Attending fundraising events outside of working hours  

Culture and environment 

• Stay up to date with activities of the charity and the hospital trust  
• Take responsibility for your learning, development and improvement, with support from your line manager and feedback from the wider team 
• Uphold our standards of diversity, equity and inclusion 

Essential Criteria 

• Proven experience delivering excellent customer service, managing complex priorities, and meeting service level agreements. 
• Skilled in handling sensitive inquiries and complaints with professionalism, focusing on procedures and escalation when necessary. 
• Experience working with external agencies and suppliers to ensure adherence to SLAs, escalating issues when standards are not met. 
• Strong ability to follow detailed processes quickly and accurately. 
• Demonstrated initiative in improving processes and collaborating with the team to implement changes.
• Experience managing a busy workload in a fast-paced environment, balancing priorities from internal stakeholders. 
• Excellent IT skills, particularly in using MS Office (Excel, Word) or similar  
• Experience using databases to manage customer relationships 
• Highly motivated, inquisitive, and willing to share knowledge to foster a culture of continuous improvement. 
• Comfortable with problem solving and collaborating with others to find solutions, approaching this with positivity and an interest in learning/upskilling 
• Adaptable and open to new challenges, including supporting new initiatives.  

Desirable Criteria  

• Background in an administrative or support role within a busy team. 
• Familiarity with Raiser’s Edge or similar fundraising databases.
• Knowledge of charity fundraising processes, including Gift Aid, Direct Debits, GDPR, and lottery regulations. 
• Experience working in the healthcare charity sector.
• Knowledge of supporter journeys and stewardship practices. 

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme