Team Administrator Jobs

Transforming Lives for Good (TLG) are a national Christian charity working to support struggling children, young people and their families. Building on the huge success of our existing Early Intervention Coaching, TLG Therapeutic Support will be a new way for TLG, with partner churches, to provide support in school for the increasing number of pupils struggling to cope due to their emotional, relational, and mental health experiences.  This programme addresses the underlying issues children are facing, whilst also providing the option of direct support to their parents/ carers and the school staff team. 

The ideal candidate will be a qualified counsellor with an aptitude for creativity whether this is music and drama, sport and outdoor recreation or other fields of kinaesthetic development. The TLG Therapeutic Counsellor will be present each week in the school, providing specialist trauma aware care for these children, whilst supporting staff and parents too, so we're looking for an individual who can build and foster strong relationships.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. 

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.

Internally the job title will be Recovery Worker

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough’s Tower House as a Recovery Worker.

Tower House is a mental health, supported housing, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Responsible for helping and inspiring the people who use our services, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure – you will have every chance to shine.

Candidates with an understanding of mental health issues would be welcomed and full training will be provided. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent, part-time role requiring you to work 30 hours a week.  

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

We’re looking for an exceptional Executive Assistant to provide comprehensive and confidential support to our Chief Executive Officer and Board of Directors.

Executive Assistant to Chief Executive
Location: Birmingham, Bath Row, B15 1LZ
Salary: £47,798 per annum
Hours: Full Time, 35 hours per week
Contract Type: Permanent

The Role

As the right hand to our CEO, you’ll play a critical role in ensuring the smooth running of the Executive Office and supporting the Board’s administrative functions.

Responsibilities will include, but aren’t limited to:

• Provide high-level administrative support to the Chief Executive, including managing correspondence, reports, research, and confidential information with discretion.
• Act as the Chief Executive’s point of contact, handling inquiries, correspondence, and following up on actions.
• Manage the Chief Executive’s complex diary, ensuring meetings are well-prepared and organise related logistics, including venue bookings, hospitality and materials.
• Support the Chair and Non-Executive Board members with diary management, administrative tasks, and travel arrangements.
• Prepare briefing notes, agendas, minutes, and follow-up actions for Board and Executive meetings, supporting both the Chief Executive and Non-Executive Board members.

Our ideal candidate? You’ll be a seasoned Executive Assistant, qualified in Business Administration to HND equivalent level or above, and with considerable experience providing full support at the highest levels of an organisation. You’ll have excellent organisational and communication skills, capable of engaging with colleagues and external stakeholders with ease. With a high level of autonomy, you’ll demonstrate exceptional integrity, confidentiality, and the ability to handle sensitive information with discretion.

You’ll be proactive, able to anticipate the needs of the Chief Executive, and adaptable to the fast-paced demands of the role. Previous experience working with Boards including preparing papers, report writing and servicing high-level meetings (including taking minutes) is essential. You’ll also have strong diary management skills, with the ability to plan ahead and handle multiple priorities.

Please be aware that the expectation is that you will work from our Birmingham Head Office a minimum of 4 days per week, with the remaining day worked remotely.

Who are Midland Heart? We’re one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you’ll find a supportive and rewarding workplace where great people thrive.

Applications close at midnight on Sunday 1st December 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Senior Trusts Fundraising Officer – Maternity Cover

Contract type: 11-month fixed-term contract to cover maternity leave (please note: this contract may be Curtailed if maternity leave ends prior to the planned 10 months)

Reporting to: Trusts fundraising manager

Location: Hybrid – remote, London head office as required (up to one day a month, subject to business need)

Hours of work: 34.5 hours per week

Remuneration: circa £34,500 per annum, plus benefits

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

In this role, you will work to maximise income generated from charitable trusts, foundations, multilateral and statutory sources, by producing compelling applications, proposals, mailings, in-depth research profiles and feedback reports, and by providing exemplary stewardship. This role will suit an outstanding team player, who can work collaboratively and autonomously.

While keeping SPANA’s mission to improve the welfare of working animals at the heart of our trust programme, the post holder will utilise international development sector techniques and opportunities to maximise income for our cause.

Key Relationships

• Responsible to the Trusts Fundraising Manager

• Head of Philanthropy and Fundraising Partnerships

• Fundraising Relationships Team

• Director of Global Fundraising, Marketing and Communications

• Global Programmes and Global Resources Teams

• Global project colleagues and partners.

Trusts fundraising programme

• Research and make approaches, pitches, submissions and applications to charitable trusts and foundations (both in the UK and overseas territories within SPANA’s global fundraising programme, such as Australia), to meet agreed annual targets.

• Actively contribute to the delivery of the trust fundraising strategy, including working to identify and research potential new sources of trust, statutory and multilateral funding, to meet agreed targets.

• Contribute to the development and delivery of an annual work plan and pipeline for the trust fundraising programme, including time-sensitive applications, to grow income.

• Assist in the development and submission of funding applications to statutory and multilateral sources (such as the Foreign, Commonwealth and Development Office and United Nations), working with colleagues to identify opportunities and develop projects and proposals.

• Write clear, concise and compelling proposals, and feedback reports for successful applications, and submit in a timely manner.

• Develop new and existing trust relationships through exemplary stewardship (feedback reports, mailings, phone calls, face to face, etc) to maximise long-term income, secure new sources of funding, upgrade existing levels of giving, repeat donations and multi-year funding.

• Work with SPANA colleagues to identify and maintain a list of suitable projects (that would particularly appeal to potential trust funders) and provide appropriate narrative and financial feedback reports on specific projects and restricted funds (for funders and internal purposes).

• Organise events, visits, meetings and other appropriate activities as required, to encourage and maintain support from trusts

• Assist in the development of events for trusts and major donors and represent SPANA at both SPANA events and external meetings, to cultivate relationships with the aim of securing income.

• Contribute to the development and production of SPANA fundraising, marketing and communications materials, to support trusts fundraising activities.

• Programme support and administration

• Work to a set income and expenditure budget, setting targets in collaboration with line manager.

• Provide regular reports and information on progress, targets and income generated.

• Maintain accurate records of trusts fundraising activities on our CRM database.

• Ensure all work runs to set procedures and timelines, whilst providing exemplary stewardship.

• Provide general administrative support to ensure the smooth running of the trusts fundraising programme.

Other

• Ensure all SPANA’s trust fundraising activities are legally compliant, in keeping with our values and adherent to due diligence and our Acceptance or Refusal of Donations Policy.

• Assist with activities across the Fundraising Relationships team, such as providing project proposals, feedback reports and thanking, particularly during peak times and holidays.

It should be noted that the job specification and remit may develop over time.

The postholder should be happy to adapt and take on new and different tasks within the scope of the role.

KNOWLEDGE, TRAINING & QUALIFICATIONS

• Knowledge of trusts and statutory fundraising principles and practices.

• Knowledge of the current trusts and statutory and fundraising market, including potential supporters.

• Knowledge of developing and delivering compelling pitches and applications to trusts.

• Knowledge of charity fundraising regulations, GDPR and data practices.

• Knowledge of the requirements and expectations of working in the charity sector.

• Knowledge of the animal welfare charity sector (desirable).

• Knowledge of the international development sector (desirable).

EXPERIENCE

• Experience of working in a fundraising role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, potential supporters and other stakeholders.

• Experience of trust and/or statutory/multilateral fundraising and delivering income against targets.

• Experience of understanding complex information and finances, and conveying it in concise and persuasive applications to trusts and statutory funders.

• Experience of producing high-quality and compelling approaches, proposals, reports and presentations.

• Experience of delivering income against targets.

• Experience of prospect research techniques, and using research to suggest suitable projects/areas of interest/building a long term relationship.

• Experience of working with databases, preferably Raiser’s Edge, understanding data selections and the nuance of data.

REF-218258

Hybrid role - predominantly working in the community and home based, with some expectations of office visit every now and again.

You have a QCF in Advice & Guidance (Level 3) or equivalent, plus a proven ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a WorkWell Coach.

WorkWell is an exciting new government/DWP initiative to get people back to work. As well as providing work placement support, it will also address and support any physical or mental health needs via a Mental Health Provider and Physical Health Advisor who form part of the team. The pilot in Surrey will be going live in December and aims to empower people to take control of their health, wellbeing and any impacts this is having on their employment via referral to a WorkWell Coach. That’s where you come in.

Working as a key part of the primary care network (PCN) and other community hubs, your challenge will be to provide a supportive environment that enables each individual to identify their health and wellbeing concerns and the impact these are having on their employment. That will involve taking a strengths-based approach, focusing on ‘what matters to me’ and, together with the individual, producing a personalised and holistic support plan that aims to help the individual thrive at work. We’ll also rely on you to work alongside a multi-disciplinary team of physical activity, mental health and skills and employment advisors to provide direct interventions and connect individuals to diverse community-based support, thus ensuring they are able to maintain their health, wellbeing and employment in the longer term.

To succeed, you’ll need a good understanding of motivational coaching and interview skills, the ability to organise, plan and prioritise and a real commitment to develop. Familiar with office IT systems, you have good word processing skills and know how to use emails and the internet to create simple plans and reports. Just as important is a proactive and flexible approach plus the ability to listen to, and empathise with, people from all backgrounds and provide person centred support in a non-judgemental way. Put simply, you’re committed to reducing health inequalities and able to support people in a way that inspires trust and confidence, thus motivating others to reach their potential. 

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

Due to the nature of the role, a driver and access to a car are essential.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Permanent - Full time – Hours are negotiable

About us

Practical Action is a change making organisation that works in unconventional ways. We put ingenious ideas to work so people in poverty can change their world.

We do things differently, so answers that start small can grow big – bringing people together in bold collaborations, using innovation and knowledge to build futures free from poverty and help shape a world that works better for everyone.

About the role

The key function of this role is to support all Practical Action entities and subsidiaries in providing effective and efficient legal, governance and operational support.

The role will support the Board and Senior Management by keeping abreast of developments in the legal and regulatory environment and acting as focal point for providing/securing specialist advice to support decision making.

The role also manages and develops several internal systems.

About you

We are seeking an experienced, dedicated and detail-oriented Company Secretary. This role involves a variety of responsibilities aimed at ensuring the smooth operation of compliance, legal, and company secretarial functions across our global organisation.

Accountabilities

• Oversight and management of UK legal budget.
• Ensure that all legal registrations for all PA offices and subsidiaries are maintained and that relevant documents are available to key staff and governance bodies.
• Ensure all returns to Companies House/Charity Commission are made and that Board/Committees sign off as needed.
• Maintain statutory registers including register of members, register of People with Significant Control, Register of Directors (including residential addresses), register of secretaries and register of charges.
• Provide specialist support to GLT, Chair of Board of Trustees and Chair of Finance, Audit and Risk Committee in relation to governance, legal and regulatory compliance. The role will act as secretary to FAR.
• Maintain lists and records of staff and trustees holding Powers of Attorney and ensure that these are renewed or replaced as needed.
• Provide governance information for the Annual Report, statutory audits and other purposes.
• Work with the Executive Assistant to the CEO to ensure that Admin Control is up to date and incorporates all of the above.
• Stay abreast of legal and regulatory changes and notify relevant staff of any implications.
• Oversight of the Annual Legality Questionnaire.
• Lead on annual review of Practical Action’s insurance requirements to ensure insurance needs are met whist delivering good value for money.
• Provide support on Practical Action projects relating to charity governance e.g., development of Governance manual, Governance self-assessments and GDPR.
• Contribute to the monitoring of GDPR compliance as a member of the GDPR management team
• Support the trustees to administer the Defined Benefit pension scheme as requested.

PERSON SPECIFICATION

Essential

• Knowledge of legal and regulatory requirements for charitable companies and experience of developing and implementing policies and systems to ensure compliance.
• Good knowledge of GDPR with ability to develop robust systems to share and protect personal data.
• Organised, thorough and with good attention to detail.
• Highly numerate with a strong capacity to analyse and utilise complex data.
• Strong team working with the confidence to seek advice from expertise elsewhere.
• Strong IT skills including the ability to specify or design new systems.

Desirable

• A background in international development including some time spent working overseas.
• A good understanding of the role of internal audit, finance and other key departments.

APPLICATION INFORMATION

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

Our open plan offices are located in the centre of Rugby and near to Rugby train station.

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Hybrid/flexible working options.
• 27 days’ holiday rising with continuous service, in addition to public holidays.
• Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
• Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

The successful applicant must have the pre-existing right to both live and work in the UK.  This is a hybrid role, and you must live in a commutable distance from our Rugby office, as you would be expected to attend the office on regular occasions.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

Closing date for applications: 5th December 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you. For more information, please visit our careers page.

To apply please submit a copy of your CV and send us a supporting statement.

The Customer Care Representative plays a vital role in furthering Toynbee Hall’s mission to eradicate poverty and improve financial well-being. By providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice. The representative’s ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability. This role is essential in ensuring an accessible, supportive service that aligns with Toynbee Hall’s commitment to building a fairer future and addressing inequality in our community
An understanding of safeguarding principles is beneficial, as the representative must ensure the safety and well-being of clients and demonstrate a willingness to further develop this understanding.

The team create a seamless experience for both clients and advisors. Their collaborative spirit and commitment to exceptional service make every day an opportunity to learn and grow. Plus, they know how to have fun while we work. Join them in making a real difference in the lives of those they assist, all while enjoying a supportive and dynamic work environment.

Scope of role

The Customer Care Representative is responsible for delivering exceptional face-to-face customer service to individuals seeking debt advice support.

Key Responsibilities

• Client Service Excellence 
• Initial Assessment Management 
• Information Management 
• Document Handling
• Multi-Channel Communication
• Referral Coordination
• Complaint Resolution
• Performance Targets 
• Team Collaboration 

Please download the full Job Description for more details.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

How to apply

Please apply through our website. Please note: we will not accept CV’s only and applications with missing information will be automatically rejected.

Closing date for applications: Thursday 28th November 2024

New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. As an Assessment and Resettlement Worker for the Youth Hub you will be joining our new Rough Sleeping Team and be responsible for delivering high-quality move on and advice services to young people staying at the Hub. This includes conducting needs assessments, providing guidance on housing, welfare benefits, tenancy rights, and employment, and connecting young people to relevant resources and support services. The role involves managing a case list of clients with diverse and often complex needs and collaborating with both internal teams and external partners to ensure successful client move on options within the 56 days emergency stay.
 

• Full-time fixed term contract for one year in the Rough Sleeping Team
• Salary £31,200-£34,736
• Deadline: 9am Thursday 28 November

We are recruiting 2 roles, 1 will be based at the Royal London Hospital and 1 will be based at the Homerton Hospital.

As a Carers Hospital Support Co-Ordinator, you will play a pivotal role in identifying and supporting carers who’s relative, friend or neighbour is in hospital or receiving treatment at either the Royal London Hospital or the Homerton Hospital. You will be responsible for coordinating vital services, offering guidance, and creating a supportive environment to help carers cope with the challenges they may face whilst their cared-for is in hospital. 

Responsibilities: 

• Identification and Support: Proactively identify carers of patients admitted to, either the Royal London Hospital in Whitechapel or the Homerton Hospital in Hackney, and provide them with tailored support, ensuring their well-being is prioritised. 

• Information and Guidance: Offer information about available hospital resources, support services, and community networks to assist carers effectively. 

• Communication Liaison: Facilitate communication between clinical staff and carers, ensuring they are kept informed about the patient's condition, treatment plan, and discharge process. 

• Emotional Support: Provide compassionate emotional support to carers, listening to their concerns and offering a caring presence during difficult times. 

• Training and Education: Organise workshops and peer support groups to equip carers with essential skills for their caregiving role. 

• Advocacy: Advocate for carers' needs and rights within the hospital setting, ensuring their voices are heard and respected. 

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.

Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees. 

You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.

The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

• Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
• Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
• Develop, implement, and maintain Supporter Care Policies and Guidelines.
• Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
• Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
• Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
• Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
• Work closely with Communications in responding to reputational or issues-based queries.
• Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
• Champion Supporter Care best practices across the organisation.
• Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
• Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
• Share supporter feedback with the wider team to promote a supporter focussed organisation.
• Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
• Lead and/or support on in-person and online events to deepen supporter care as required.
• Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
• Provide colleagues with Supporter Care training and resources.
• Support the Senior Database Manager with annual planning and budgeting.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of managing or working with a fulfilment agency to deliver excellent customer service.
• Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
• Experience using Salesforce or similar CRM products/fundraising databases.

 Essential Skills/Knowledge

• Ability to prioritise multiple tasks within a collaborative team environment.
• Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
• Strong written and verbal communication and interpersonal skills.
• Demonstrates patience, empathy, and understanding.
• Attention to detail.
• An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience  

• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Line management.
• Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 9am, Monday 2nd December 2024

Interviews date: Week commencing 9th December 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency

New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. The Services Manager supports the Head of Services in overseeing NHYC’s Youth Hub, managing daily operations, coordinating with Depaul UK to facilitate smooth transitions into long-term housing, and building partnerships with external stakeholders to improve housing pathways. Additionally, the manager leads and develops a team of Assessment and Resettlement Workers, oversees daily work planning and safeguarding, while addressing complex cases and supporting staff in securing project resources. This position contributes to the broader goal of expanding the Youth Hub model across London. 

• Fixed-term 9 month contract
• Salary £37,024 – £41,600
• Deadline: 9am Friday 6th December

Learning and Development Advisor

We have an exciting opportunity for a Learning and Development Advisor to join the Learning and Development team working from home.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? If yes, then we’d love to hear from you…

Position: 5870 Learning & Development Advisor - Leadership Development

Location: Home based

Hours: Full-time, 37.5 hours Monday- Friday 

Contract: Permanent

Salary: £26,490.14 per annum

Closing Date: 10th December 2024. We reserve the right to close this vacancy early, if enough suitable applications are received. 

The Role

This is an exciting role that requires a mixture of skills in relation to learning and development.  You will be focusing on leadership and management development across the organisation.  This will include the design and delivery of innovative learning interventions that support the development of leaders and managers.

The L&D team want to step away from ‘traditional’ so you will need to be creative, motivated, and brave, generating and implementing new ways of enhancing the leader’s development.  You will have scope and space to try new interventions, evaluate impact and make a difference to the overall organisational strategy.

Key responsibilities include:

• Use your creativity and ability to experiment in introducing innovative and modern learning practices across the organisation

• Design and deliver innovative learning interventions that support leadership and management development across the organisation.

• Work with Subject Matter Experts and senior staff within the organisation to understand learning needs and develop the right interventions.

• Create evaluation methods to measure changes in behaviour and performance across leaders and managers

• Act as a valued advisor for leaders and managers across the organisation supporting their development

About You

Modern thinking and practice are essential for this role, as well as a good understanding of leadership and management development. 

You will need experience of:

• Delivering successful leadership and management development programmes using innovative approaches

• Planning courses and evaluating outcomes

• Delivering soft skills training and experiential learning activities

In Return…

Benefits include:

• Flexible working options including hybrid working

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

• An extra day off for your Birthday

• Pension with 5% employer contribution

• Enhanced sick pay allowances, maternity and paternity payments

• High Street, retail, holiday, entertainment and leisure discounts

• Access to our financial wellbeing hub and salary deducted finance

• Employee assistance programme and wellbeing support

• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. 

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Learning & Development Advisor, Learning & Development Officer, Learning & Development Administrator, L&D Advisor, L&D, L&D Administrator, HR, Human Resources, Human Resources Officer, Learning & Development Lead. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.         

At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail. Our dedicated staff of 44 and hundreds of volunteers work hard to achieve this aim and we now have a vacancy for a Local Group Network Manager.

Is this position right for you?

We are looking for a passionate and experienced individual to lead our Humanists Local Groups programme as part of our dynamic People Team. As the Local Groups Network Manager you'll play a pivotal role in expanding and professionalising our Local Group model, helping us develop humanist communities across the UK.

You'll have experience working in a distributed organisational structure (Hub and Spoke or federated structure) leading regional representatives. Ideally you'll have experience managing volunteers so you can lead our network of volunteer coordinators who are at the heart of building local Humanists communities.

You'll be comfortable to lead on the strategic development of our Local Groups, empowering volunteers to represent Humanists UK at the grassroots level, and support them as local community and campaign leaders.

What you'll be doing

You'll work with our Local Groups Volunteer Coordinator and People Officer (Volunteer Support) to ensure the effective recruitment, training, support, and retention of Local Group Coordinators, building and maintaining a thriving network.

You'll develop and maintain internal infrastructure to support and professionalise Local Groups, enabling them to act as community and campaign arms for Humanists UK. This is done in a consultative manner to ensure alignment with the wider Humanists UK ways of working and operations. You'll also collaborate with key stakeholders to enhance Local Groups' professionalism and create resources such as guidance documents and training materials.

You'll set and monitor targets to help Local Groups achieve programme outcomes and you'll manage and develop the Local Groups budget, ensuring resources are aligned with annual and long-term goals.

Key Tasks & Activities

• Manage the Local Groups programme, monitoring outcomes and adjusting strategies where necessary.
• Oversee the expansion of Local Groups into new locations and ensure a smooth transition for newly established groups.
• Support established Local Groups by providing ongoing guidance, helping them create annual plans, and acting as a key point of contact.
• Develop and maintain a Resource Hub, providing essential tools and resources to volunteers to ensure their success.
• Facilitate learning, development, and mentoring activities that enhance volunteer capabilities.
• Work collaboratively across teams to ensure systems and processes align with the needs of the Local Groups programme and Humanists UK ways of working.

As a successful candidate

You have strong project and programme management skills, with a proven track record of overseeing complex, multi-faceted projects.

You are skilled in building and nurturing relationships with a wide range of stakeholders, including volunteers, and you excel in fostering collaboration.

You are proactive and creative in developing strategies that support volunteers, expanding and improving the services they deliver.

You are a clear and confident communicator, able to channel enthusiasm and ideas while managing expectations.

You have experience managing volunteers or working in community engagement 

If this sounds like you

Download the full Local Groups Network Manager role description and person specification, click 'Apply now', attach your CV, and complete the online application detailing how you match the person specification.

Applications should be submitted by 17:00 Monday, 25 November 2024.

Shortlisting and interviews

Candidates shortlisted for an interview will be notified by week ending 29 November 2024.

Interviews for shortlisted candidates will be held during the week of 9 December 2024 at our offices at 39 Moreland Street, London EC1V 8BB. Candidates shortlisted for an interview will be asked to complete a pre-interview tasks.

The ME Association is dedicated to supporting people affected by ME/ CFS (Myalgic encephalomyelitis/chronic fatigue syndrome). We fund biomedical research, campaign for change and provide a wide range of support services to help those with ME/CFS.

As Fundraising Officer, you’ll play a vital role in securing funding to help people with ME/ CFS.  You can make a positive difference to thousands of peoples lives.

We are looking for someone who

• has experience of fundraising ideally in community or challenge event fundraising
• has excellent written and verbal skills – with experience of building strong relationships
• Is an open and friendly person who takes pride in being a positive change in the world
• has excellent project management and time management skills
• has experience of delivering against targets
• has a sound understanding of the principles of fundraising including ethical fundraising and GDPR compliance
• has used Raisers Edge or equivalent fundraising database
• has a high level of competence using Microsoft Office software and is able to quickly adapt to new technologies

You will be responsible for:

• Providing a high standard of stewardship for supporters, nurturing existing supporters, thanking donors, and supporting charity events, such as our supporter reception.
• Developing our charity fundraising appeals
• Developing and promoting the challenge events portfolio.
• Keeping the fundraising pages updated, helping to design and produce fundraising materials (flyers and fundraising packs). 
• You will be working closely with the Fundraising and Development Manager and will be required to support the wider Communications team where needed with additional fundraising activities.

This position is home-based with occasional travel for fundraising events.

Initially a 12 month contract, but with the possibility of becoming a permanent position for the right candidate.

A driving license isn’t essential.  Occasional evening and weekend work may be required for events.

The successful candidate will be IT literate, an excellent communicator, highly organised with a strong attention to detail.

A background in fundraising is required, although this could be from voluntary work.  An understanding of ME/CFS is desirable.

A bit more about the role....

Stewardship

• Monitoring the fundraising inbox, acting as a first point of contact for a wide range of supporters and enquirers.
• Developing individual giving income through enhanced communications, great stewardship and supporting on fundraising appeals.
• Nurturing our regular givers and looking for ways to grow our regular-giving donor base.
• Completing thanking processes efficiently for donations.
• Developing and managing tools and resources to support fundraising events such as sending out t-shirts, posters, flyers, donation boxes and fundraising packs when requested.
• Liaising with the communications team to create promotional materials to advertise events through the website and social media channels to increase engagement.

Administration

• Keeping accurate records of all prospect and supporter interactions on our CRM system, Raisers Edge NXT.
• Optimising fundraising and donation opportunities at key charity events, researching and recording information.
• Supporting the Fundraising and Development Manager as and when needed.
• Working with colleagues across, communications and services teams to ensure a smooth flow of information to support fundraising promotion and engagement.

What happens next

If you are interested in applying, send your CV and a covering letter via Charity Job by 12 noon Monday 25th November.

Covering letters should be a maximum of two A4 sides and give examples of:

• experience of fundraising
• building strong relationships
• project management skills
• delivering against targets
• using CRM databases

Interviews with successful applicants will be held week commencing 9th December. These will be online.

This post and final appointment are subject to satisfactory references and an enhanced DBS check.

Good luck!

Jim Morrison

Fundraising and Development Manager

The ME Association