Team Administrator Jobs in Lambeth, Greater London

Location: Camden (willingness to travel across London)

Salary: (Salary Band 6) £48,139.13 - £54,350.63 per annum. (Please note, successful candidates are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours (5-day week)

Contract: Permanent

Closing Date: 15th October 2024 at 12 midday

Virtual Interview Date: 24th and 30th October 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Head of Business Support at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Role

As Head of Business Support, you will provide expert advice, guidance and reporting to ensure that Solace Women’s Aid meets it’s statutory responsibilities with regards to health and safety, as well as providing innovative solutions to existing issues and ensuring that future changes are anticipated.

Acting as subject matter expert you will develop systems and processes for services to adopt to ensure we have an effective risk management approach to compliance within Solace Women’s Aid.

Through management of the Business Support Team, you will ensure all properties/spaces used by the organisation remain safe and equipped to deliver psychologically informed spaces for our staff and service users.

About You

You will be experienced in the field of property management having worked in a similar setting before. You will bring a wealth of knowledge surrounding best practice based on your own practical experience and you will have achieved, or be working towards your Chartered IOSH status.

You will work well with diverse teams and be a strong people manager, keen to foster talent from within.

You will be passionate about meeting the needs of our service users and will have a can do attitude.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please send your CV and Supporting Statement outlining your interest in working for Solace via the recruitment portal and explain how you meet the criteria set out in the Job Profile Document.

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

A Mission priority of The Salvation Army is to Seek Justice and Reconciliation. The Family Tracing Service which has been serving communities since 1885, continues to strive to locate family members for the opportunity of reconciliation or reconnection.

As our Communications Coordinator you will be responsible for all-source Communications Management from a range of stakeholders. You will be a confident communicator especially via telephone and digital channels and possess the ability to adapt to a variety of communication styles. You will have experience delivering a professional service in response to enquiries and the ability to formulate bespoke correspondence. You can create insight reports from electronic data to sensitively secure client consent to share their good news stories for publication in media channels. You will support the Caseworker team in handling new enquiries and general service administration as required. You will hold a small allocation of tracing cases, since, integral to everything we do is the continual experience of working alongside our core service users with empathy and care and to join with the team in helping to bring about reconciliations.

Are you a person who compassionately helps others and genuinely enjoys speaking with and advising people? Are you ready to create new opportunities for Family Tracing to continue to be the go-to service of its kind and to support the people who entrust their personal situation to us?  Are you in sympathy with the aims of the Salvation Army as a church and charity? And could you thrive each day by upholding our values of integrity, boldness, compassion, passion, respect, and accountability. If you are someone with natural enthusiasm who can help us to expand the reach of the Family Tracing Service, this new role could be for you. We offer this new role in a committed team within the Mission Service, alongside flexible working policies, Learning and Development opportunities and a range employee benefits.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references and proof of right to work in the UK 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assistance programme

Working hours: 35 hours per week. Hybrid working dependant on service needs, with a minimum of 40% at Territorial Headquarters, London, SE5, remainder at a UK base.

Closing date: Wednesday 2nd October 2024.

Personal Independence Coordinator

Salary £29,278.41 / Full Time / 35 Hours per week

Do you want a job that makes a positive difference in people’s lives?

Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator.

If you are an enthusiastic, compassionate and person-centred individual, this could be the role for you.

PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks. We have adapted our way of working in response to COVID, helping older people to access technology and connect in new and exciting ways.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.

We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Full training will be provided; the important qualities we are looking for are:

 · Excellent communication and listening skills

· A positive cheerful attitude, and the ability to problem solve

· A cheerful, friendly and outgoing personality

· The ability to work flexibly, alone and as part of a team

*Due to the high volume of applications received, we regret we shall not be able to contact applicants who are not shortlisted for interview.

CVs will not be accepted

This post is subject to a Disclosure and Barring Service check.

Closing Date: for applications: 9am, 21st October 2024

Interview Dates: Week commencing 28th October 2024

Contract: Full-time, fixed term for 2 years

Hours: 35 hours per week

Location: Friends House, London NW1. London based staff may be able to work at home some of the time by agreement.

Quiet Company (QC) is a Quaker-owned hospitality and facilities management enterprise rooted in ethical values and eco-sustainability with locations in London and Cumbria. We believe in fostering a positive workplace culture that aligns with our values of integrity, peace, equality, and simplicity.

We are currently seeking someone with HR Business Partnering experience to join our People Team. The role  entails working with the People Team and the CEO of QC to ensure our people practices reflect our values and help achieve QC’s business goals.

This role will include:

• collaborating with the Head of People Team and the CEO to align people strategies with QC’s ethical business goals
• advising the CEO and senior managers with the full range of employee relations advice
• collecting, analysing and interpreting people metrics to inform business decisions
• engendering organisational development and facilitating change across teams
• partnering with the Learning and Development Advisor to enable staff and managers to thrive in their roles
• co-working with our Workplace Equity Coordinator to promote diversity and belonging

To be shortlisted you will need:

• an understanding of strategic people management issues
• experience in advising senior leadership teams on people and culture strategies and issues
• strong analytical skills with the ability to interpret data to inform decision making.
• contemporary knowledge of values-based organisational development, change management, and upskilling managers

We would love to hear from you if you meet these criteria.

For details of how to apply, visit our website via the apply button. 

Closing date: 8.00am on Monday 14 October 2024

Interviews: Wednesday 23 October (online) and Friday 1 November (in person at Friends House)

Quakers have a faith commitment to equality and encourage and welcome applications for posts from people of all identities and backgrounds. As a result of our recruitment practices, individuals will be selected only based on their relevant skills, experience, qualifications and abilities. A candidate’s sex, sexual orientation, age, race, religion, belief, ethnicity, nationality, disability, marital status or class will not be a barrier to working for Quakers in Britain.

We aim to operate an equitable and user-friendly application process for all candidates. If you need any reasonable adjustments during the application process, please contact our People Team.  You do not have to be a Quaker to apply for this post, but we expect you to uphold the values of the organisation.

Quakers in Britain is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share and uphold this commitment. Our recruitment and selection process reflects our commitment to safeguarding, and the suitability of all candidates will be assessed during recruitment in-line with our Safer Recruitment guidelines. Successful candidates will be subject to pre-employment checks in line with these guidelines.

Job title: Meetings and Events Manager
Reports to: Senior Manager, Team and Operations 
Hours of work: Full time, office based
Salary: £35,000 to £43,000 according to experience 
Location: High Holborn, London
Job type: Permanent

Job summary

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a Society of over 1,700 members from 100 countries, who work in, or are interested in tropical medicine and global health.

RSTMH organises and participates in events as a crucial way of showcasing, discussing, and debating key areas of tropical medicine and global health research and practice. Our range of events are wide. We deliver conferences and webinars, social events, research meetings for early career professionals, and high-profile debates and discussions. They happen across the UK and around the world, both online and in person. Our events add to the impact of our work in tropical medicine and global health, but also raise funds to allow us to continue our work as a charity.

The Meetings and Events Manager would lead on the delivery of the RSTMH meeting and events strategy. The role requires a self-starter who is excited by the prospect of working on such a broad range of meetings and events. The candidate needs to have excellent communication and relationship building skills, and to be organised, flexible with a great attention to detail. They should be comfortable liaising with venues for meetings space, developing budgets for events, managing logistical aspects of the events programme and setting up new events online and in person.

Main responsibilities

• Overall responsibility for the meetings and events programme meeting its financial and other goals and KPIs under the existing strategy
• Overall responsibility for the delivery of the events with a focus on expanding global reach, supporting careers, and improving the financial position
• Manage events from conception to completion - delivering events to the highest standard to meet their objectives of success – quality and cost effectiveness
• Attend the Meetings and Events Committee, optimising meetings including helping set the agendas, leading discussions, writing minutes, liaising with the Chair
• Assist to identify, appoint, and manage Scientific Chairs, Committees, and Sub Committees to secure event speakers, secure attendees and sponsors.
• Overall management of the income being delivered from ticket sales, sponsorship and other income streams linked to meetings and events, with support from line manager and CEO
• Responsible for the income and expenditure budgets and monthly reforecasts for our meetings and events, and ensuring accurate financial record keeping
• Support and train colleagues to run meetings and events online.
• Work with the team to develop all event materials – physical and digital
• Work with CEO and Senior Manager to identify sponsors, develop proposals and negotiate income
• Produce comprehensive event briefings for speakers, team, and Board
• Support and attend events, sometimes out of office hours, in and out of the UK
• Evaluate and report on the success of each event and consider areas of improvement
• Ensure up to date event information is publicised on the website and on other RSTMH channels
• Work with the team at RSTMH to develop and implement a marketing plan for events
• Manage all event enquiries, from external and internal stakeholders
• Liaise with and manage relationships with event stakeholders internally and externally, including suppliers, members, committees, Board, speakers, sponsors, exhibitors
• Work with the Membership Manager to maximise the engagement of event attendees in RSTMH’s work, and conversion of events attendees to be members
• Develop processes to ensure we capture all data from events, through our CRM
• Ensure efficient processes exist for ticket sales, paying expenses and invoices and all other aspects of RSTMH meetings and events.

Person specification

• Passion for RSTMH and our work
• Professional and articulate
• Degree level education or relevant proven work experience
• At least 3 years proven track record of managing and delivering in person and online events including selecting and negotiating agreements with suppliers, drawing up cost and income budgets, delivering events and monitoring and evaluating their success
• Strong experience of working with a CRM system
• Experience of running online events, with knowledge of variety of platforms
• Strong project management and organisational skills
• Evidence of working with events committees and managing suppliers to deliver events
• Strong budget management experience including forecasting, and planning
• Excellent problem-solving skills with a proactive approach and mind-set
• Excellent communication skills, both written and verbal
• Brilliant time management and task prioritisation skills
• Evidence of working with team, and Board members
• Meticulous attention to detail
• Can do attitude to take ownership of events
• Relationship building skills, being able to inspire others and bring them with you
• Passion for RSTMH and its work
• Reliable team player – able to identify areas of interaction with other activities of our work, and able to work with team to increase success
• Willingness to work unsocial hours as required, and to undertake travel outside of London and the UK, with reasonable notice

Please submit your application form by 11:59pm Thu, October 31 2024
We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Battersea’s Finance and Corporate Services incorporates a range of functions that support the rest of the organisation, working strategically and collaboratively to ensure that Battersea can be here for every dog and cat. 

We are looking for someone to join our team as a Risk Manager, to manage and improve Battersea’s existing enterprise risk management approach at a strategic and operational level. 

To be successful in this role, you will have strong experience of being a risk leader, a comprehensive understanding of enterprise risk management, and practical application of risk management across a similarly sized organisation, with significant analytical skills. 

More about Battersea:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.

All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.

Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

What we can offer you:

We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.

Our hybrid working policy:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!

Equality, diversity and inclusion at Battersea:

At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. 

Closing date: 2nd October 2024
Interview date(s): w/c 7th October 2024; w/c 14th October 2024

If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

Vacancy: Registration Officer
Reference: ARBRO0924
Location: Based in our Central London office; however ARB supports a flexible approach to hybrid working
Contract: Full-time, permanent
Salary: £27,000 per annum + excellent benefits

About Us:

ARB was established by an Act of Parliament – the Architects Act 1997 (the “Act”) – and is the statutory regulator of architects in the UK.

ARB’s statutory responsibilities are contained in the Act, and cover six main areas:

• Prescribing the qualifications needed to become an architect in the UK
• Keeping the UK Register of Architects
• Ensuring that architects meet our standards for conduct and practice
• Investigating complaints about an architect’s conduct or competence
• Making sure that only people on our register offer their services as an architect
• Acting as the UK’s competent authority for architects

Role Description:

The Registration Department is a close-knit team who manage our external clientele providing them with professional advice on the different aspects of registration.

From onboarding of newly qualified architects from the UK, EU or around the world to managing the assessment of competency where a person has been off the Register for more than two years and more.

Within this role, you will be supported and encouraged to use a proactive approach in delivering effective administrative processes and top tier customer service to all clients. This role needs someone with a meticulous eye for detail and organisational skills, who is a team player.

There is lots of support for successful candidates for this role as well as all necessary training relating to the role.

What we offer in return:

• A friendly and supportive company culture
• Generous salary,
• Pension and medical cover
• Great holiday allowance, plus an additional day to be used over the Christmas period.
• And much more……

The closing date is 7th October 2024 at 12pm. 
Late or incomplete applications will not be considered.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Here at ARB, we are a small and diverse workforce we want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from underrepresented groups and welcome applications from individuals, regardless of their background.

ARB values diversity and is committed to working within the principles of equal opportunity. We therefore ask applicants to complete our Equalities Monitoring questions as part of the application process via this online portal. This information will not be viewed by those involved in the selection process, and it is not part of the selection criteria.

No agencies please.

Join Addiction Family Support

Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Bereavement Support Worker

As a Bereavement Support Worker at Addiction Family Support, you will provide crucial emotional and practical assistance to individuals affected by the loss of a loved one due to addiction. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

This role offers flexibility, allowing you to work remotely or in person, depending on the needs of the service and your own availability. Bereavement Support Workers operate within a flexible rota system to ensure those in need of support receive timely and consistent care.

Responsibilities:

• Offer empathetic and non-judgmental emotional support to those affected by the bereavement of a loved one due to addiction.
• Provide information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Respond to inquiries and offer structured emotional support through helplines or support groups, following guidelines and safeguarding practices.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies.
• Ensure safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.

Ongoing Support

As a Bereavement Support Worker, you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 4.00pm Friday 11 October 2024.

Interviews will be held Tuesday 15 October 2024.

Facilities & Operations Assistant
Reference number: 2401
Location: Mentmore Terrace, London Fields. This role will require someone who is flexible and is able to travel to the office 4 days a week and will have one day working from home, depending on the teams’ needs.
Status: Permanent, Full-Time, 35 hours per week
Salary: £24,721 (Band 2) with generous benefits package including 3 years of salary increments (increases), 30 days annual leave plus Bank holidays and 3 days of Christmas closure.

About Us

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

As a leading children’s charity, we take the voices of children to the heart of Government, bringing people and organisations together to drive change in society and deliver a better childhood for the UK. We are united for a better childhood.

About the Role

The Facilities Assistant helps make sure our offices empower our staff to deliver their best – safely and efficiently. You’ll help our Office Manager with the efficient day-to-day running of our main London office and liaise with our other sites, providing high-quality and efficient practical and administrative support to make sure everyone has what they need. You’ll also support our Chief Operating Officer directly, and as part of our Corporate Services team you’ll help NCB be an effective, sustainable and trusted charity.

As well as NCB’s excellent benefits, we’ll provide opportunities for learning and a great team to be a part of. You’ll be highly-organised and adaptable and enjoy working from our Hackney office for most of the week.

Applications close at 08:00AM on Friday 11th October 2024
Assessment and interviews to be conducted on Wednesday 16th October 2024.

CVs will not be accepted. 

Please note that only shortlisted candidates will be contacted.
Please be aware that we may contact candidates prior to the closing date.
Please quote the job title and reference number in your application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

NCB is an equal opportunities employer and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve and we know that greater diversity will lead to even greater results for children.

No agencies please.

Title: Development Officer, UK (Maternity Cover)

Department:Development 

Reports to:Senior Manager, Donor Engagement UK

Matrix Management: N/A

Supervises: N/A

Hours:20 hours per week, flexible

Location: Homeworking in UK

Salary: £30,000 - £35,000 pro rata

Duration of Contract:      Fixed Term - Maternity cover contract (9 months)

Position Summary

The African Wildlife Foundation is Africa’s largest and oldest international conservation organisation with its HQ in Nairobi Kenya. African Wildlife Foundation’s goal is to create a movement across the continent that ensures expanding economic opportunity coexists with thriving wildlife and healthy ecosystems.

AWF is seeking a confident and highly organised Development Officer to join our ambitious External Affairs team on a part-time basis for 9 month maternity contract, beginning end September. The team is committed to cultivating a diverse pipeline of donors – individuals, corporations and foundations - and stewarding current donors whose contributions support AWF’s mission to ensure that wildlife and wild lands endure in modern Africa.This role is central to delivering AWF’s fundraising goals in the UK.

Reporting to the Senior Manager, Donor Engagement UK, the Development Officer’s role is to provide back-end support to the UK fundraisers supporting the moves management process and smooth running of the virtual office, ensuring compliance with UK laws. The position will manage all elements of the virtual office, administration and reporting and support the team in managing portfolios of donors and prospects targeting mid-level and high net worth individuals, corporates and foundations.  

Key Responsibilities

Administration

• Manages virtual offices and membership programme payment processing in collaboration with our data services team based in the US.  
• Manages post where it relates to membership mailings. Manages orders for stationery and AWF materials needed to support mailings, events, and donor management (internal and external contracts).
• Support UK Director and Senior Manager, Donor Engagement in organising donor meetings.
• Manage travel and logistics for visiting AWF staff to the UK.

Portfolio growth and stewardship

• Works closely with the global research team to develop prospect lists for UK donors/partners – ensuring AWF is using the best possible tools for research and prospecting in the UK mindful of GDPR.
• Support fulfilment of UK donor stewardship plans to ensure all donors have appropriate and considerate communications from AWF working with AWF’s Communications team, Digital Officer and Director of Annual Giving.

Donor Information Management

• Oversees RE records for UK donors and prospects, making sure mailing lists are correct and can easily be drawn down for communications, maintaining accurate records of all donor interactions, individuals’ programmatic interests, trends in giving, and type of support to solicit.
• Works with Data Services and the UK team to review portfolios and make sure amendments are made on Raiser Edge ( RE).

Content Development and Communications

• Manages regular mailings to target audiences, as well as invitations to organisational wide donor engagement activities.
• Sends donor acknowledgements by email and phone calls (for smaller gifts).

Requirements and Skills

• Knowledge of the UK fundraising market, UK data protection guidelines and best practice and experience of working within these guidelines.
• Demonstrable knowledge of all Microsoft office packages, mail merges and mailchimp software.
• Experience with Blackbaud Raiser’s Edge software.
• Persuasive written communication skills in both creative and technical formats.
• Excellent interpersonal skills with ability to relate to people from a variety of cultural and national backgrounds.
• Demonstratable experience working remotely and independently. Global team working experience preferred or working across time zones.
• Excellent organisational and time-management skills
• Bachelor’s degree
• Demonstrated knowledge of conservation in the African context preferred  

Role: Chief Operating Officer (COO)

Location: Hybrid, London workspace, home working & national travel required

Reports to: CEO

Position: Full time

Salary: up to £55k, based on experience

About Us

My Black Dog is an online peer to peer charity that supports those who are struggling with their mental health. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people in the UK face. As we continue to grow and expand our reach, we are seeking a dynamic and experienced Chief Operating Officer (COO) to join our leadership team.

Position Overview

The Chief Operating Officer (COO) is a key member of our leadership team responsible for overseeing the day-to-day operations of the organisation. The COO will work closely with the CEO and SMT to ensure the efficient and effective functioning of the charity by playing a pivotal role in overseeing various aspects of our operations, including compliance, safeguarding, operations and team management, finance, human resources, IT, and administrative functions.

The ideal candidate will be a results-driven, strategic thinker with a strong background in non-profit management and a passion for our cause.

We are looking for candidates that have a positive outlook, strong resilience and the ability to adapt easily to changing responsibilities and challenges.

Key Responsibilities:

1. Programme Management:

- Supervise staff and ensure the effective delivery of our programs and services.

- Develop and implement program evaluation mechanisms to measure the impact of our initiatives.

2. Human Resources:

- Lead the HR function, including talent acquisition, staff development, and performance management.

- Foster a positive and inclusive organisational culture that aligns with our mission and values.

- They will provide leadership across the organisation and ensure that each team member is well supported and professionally managed

3. Technology and Infrastructure:

- Ensure the charity has the necessary technology and infrastructure to support its operations.

- Identify and implement IT solutions to enhance efficiency and data security.

4. Compliance and Reporting:

- Ensure compliance with all relevant laws, regulations, and reporting requirements.

- Prepare and present regular reports to the Board of  Trustees and stakeholders on organisational performance.

5. Stakeholder and Partnership Engagement

- Represent the charity at public events and engage with key stakeholders to promote our mission.

Qualifications & Experience

· Bachelor's degree in a relevant field (Master's degree preferred).

· 5+ years proven experience in senior operational roles within the non-profit sector

· Strong leadership and management skills with the ability to inspire and motivate teams 

· Exceptional organisational and project management abilities.

· Demonstrable experience in budgeting, financial management, and people leadership 

· Excellent line management skills with the ability to work across a multi-disciplinary team of virtual working staff.

· Excellent interpersonal and communication skills.

· Commitment to the charity's mission and values.

· Knowledge of mental health and wellbeing with experience working with individuals in mental health preferable

· An appreciation of how to handle sensitive and confidential issues.

· Knowledge of  compliance, risk management, charity regulations, policies and government guidelines.

· Ability to work collaboratively in a diverse and inclusive environment.

· Excellent strategic planning and execution capabilities 

· Exceptional communication and interpersonal skills 

· Proficiency in using technology and data to drive operational improvements 

Required experience:

· Leadership: 5 years (required)

· Senior Operations: 5 years (required)

· Management: 5 years (required)

· Risk management: 2 years (required)

· Financial acumen: 2 years (required)

Personal attributes:

· Proactive and adaptable, with a positive approach to change and challenges.

· Highly resilient to challenging situations

· Empathy and understanding of the diverse communities with a strong commitment to equality, diversity, and inclusion.

· A results-driven individual with a focus on delivering high-quality outcomes and driving the charity’s mission forward.

Benefits:

• Healthcare options following successful probation review
• Opportunity to make a meaningful impact on a critical cause.
• Collaborative and supportive work environment.
• Professional development opportunities.

My Black Dog is an equal opportunity employer committed to diversity and inclusion. We encourage individuals from underrepresented backgrounds to apply.

A specialist Arts University based in central London is seeking an IT Support Manager for a full-time permanent role. The organisation is a prestigious arts focused University with around 600 students. They have two sites – one being the main teaching campus near Kings Cross, the other an art gallery with some teaching capacity, on the Strand.

The role is paying a starting salary of £50,942 per annum plus an excellent package including a leading pension and 36 days annual leave. The role will be based onsite predominantly at the Kings Cross site – working from home 1 day per week may be considered.

Reporting to the Head of Information Services, Systems & Technology (ISS&T)  and working in a small IT team of around 5 people, this role line manages 1 IT Support Officer and takes the lead on the service delivery aspects of the IT team. This covers frontline user support and managing the daily operations of the IT function. The organisation predominantly deploy Windows devices, but they have an increasing number of MACs so experience of supporting IOS would be an advantage.

The successful candidate will come from an IT Support/Manager background, should have experience managing small teams, and should have a strong user focus and service delivery background. Experience from within the Higher Education, Arts, Charity, or Membership sector would be advantageous for the role. The role will also involve the development of a new asset management tool and leading on a telephony focused project.

The post holder will:

-Manage the Service Desk for both sites and the relationship with the 3rd party providers 
-Monitor and report on existing service to assist in developing the IT & AV Support Service 
-Provide professional and technical leadership and operational management to the IT Helpdesk team with a dotted line to the AV Support team
-Implement service standards and develop common systems and processes based on industry best practice.
-Ensure that the IT & AV Support Service is efficient, effective and can adapt to changing circumstances. 
-Work alongside the Project Manager and IT Operations Manager in the delivery of IT projects 
-Provide technical, project and administrative support to the Head of ISS&T 
-Maintain and administer Active Directory and Entra user and service accounts 
-Maintain licensing for all software products and subscriptions 
-Support the Head of ISS&T with the purchase and invoicing of hardware, software a consumables 
-Manage and maintain IT asset information 
-Ensure documentation and alerts are publicised and maintained on the IT Services Hub 
-Manage increased IT service delivery required to support new and existing students during Welcome Week and the beginning of each new academic year

Candidate requirements:

-Degree level qualification and ITIL qualifications desirable 
-Recent proven experience of leading and developing an effective IT Support team and helpdesk service in a complex environment. Including setting targets, identifying training needs and delivering development plans
-Good technical knowledge of various hardware and software technologies including Windows, desktop PCs, laptops, mobile devices, printers, MFDs, Microsoft OS, Mac OS, Microsoft Active Directory, M365, and Adobe.
-Recent experience in a Service Delivery role with experience of managing, allocating and monitoring IT support tickets, setting KPIs to improve service delivery, managing underperforming teams and suppliers, setting up new services such as staff onboarding, asset management, procurement etc & managing 3rd party suppliers
-Experience or an interest in the higher education, arts or charity sector advantageous

Closing date and interviews: ASAP/rolling.

Please note this is a replacement hire for somebody leaving in November.
Please send your CV for further consideration.

To support the Programme Finance Manager in running efficient and effective programme financial accounting, programme financial management and programme financial reporting processes in relation to AKF (UK)’s programmes and grants. To provide support to the full life cycle of grants: from donor concept notes/proposals to final reports. To maintain a close working relationship with AKF (UK) finance and programme teams and relevant staff from across the Aga Khan Development Network (AKDN) agencies and external donors as required.

Programme financial planning, management and reporting

In close consultation with the programmes/partnerships team:

• Support the design and implementation of effective quality controls to ensure compliance with donor requirements and to maintain appropriate donor stewardship, including through manuals, checklists, templates, and other tools

• Monitor spending and activity implementation and ensure regular scheduling of grants management meetings, alerting the Programme Finance Manager and Programmes/Partnerships team about significant under or overspend on a timely basis

• Maintain internal tools that track active grants, cost recoveries and cash balances and ensure they are kept up-to date

• Maintain internal tools tracking pipeline and secured funding (Awards Information Management System -AIMS) and ensure they are kept up-to-date

• Prepare financial information for internal reporting purposes, including (but not limited to) the quarterly CEO report, monthly dashboard and quarterly cash balances (co-finance) report.

Grants management and compliance

• Maintain the grants management tracker so that grants are properly recorded and monitored, ensuring that input from the Programmes/Partnerships team and the Programme Finance Manager are incorporated on a timely basis

• Undertake administrative tasks related to grants, including setting up of grant codes (pipeline and secured), collecting and forwarding information to different units and executing follow up tasks as required

• Review budgets for concepts/proposals, ensuring the inclusion of AKF(UK) costs, make recommendations for improvements and liaise with the programme/partnerships team and field units to ensure these are complete, accurate, consistent with the narrative, compliant with donor requirements, and correctly formatted for presentation to donors

• Support the preparation, review and submission process for donor financial (and narrative as relevant, e.g. ECHO) reports to ensure compliance with donor requirements; ensure reports are produced on time to a high standard and are consistent with the narrative

• Ensure timely submission of cash requests as required by donor contracts and internal sub-grant agreements 

• Prepare donor and internal sub-grant agreements with AKDN agencies, field units, and implementing partners, including (but not limited to) those with co-financing

• Ensure that donor and AKDN rules are being adhered to regarding procurement, accounting, project expenditure, and implementation of activities through regular reporting, engagement with the field, and remote spot checks

• Carry out monitoring visits and audits on specific projects as necessary

• Assist in the preparation, support, and follow up of internal or external grant audits and expenditure verifications of AKDN field units, including direct liaison with auditors as required, and ensure that management (programmes and finance) is apprised, including through maintaining and updating the audit and disallowance summary

• Develop and deliver relevant training and reference material on grants management, including procurement, donor regulations, IATI, finance and reporting for Programme, Finance, and other field-based staff; act as a resource for agencies/field units on donor regulations and compliance

• Ensure all AKF (UK) direct grants are reflected on the IATI system, and update the required information on a quarterly basis

Audit, internal controls and risk

• Contribute on programme finance to all audits and statutory compliance in line with UK and AKF/AKDN regulations and compliance requirements

• In collaboration with field units, prepare due diligence assessments for potential new partners or donors and ensure these are refreshed periodically

• Troubleshoot financial, donor compliance and procurement-related queries identified through monitoring grants or as raised by management or field units

Carry out any other duties as assigned by the Programme Finance Manager or the Head of Finance and Operations. The role will involve travel to countries in which we operate grants. Normally this could be 2 – 3 trips per year. 

Qualifications

• CCAB qualified accountant (desirable).

Experience

• 3 years relevant experience in financial accounting and financial reporting

• Experience of designing and managing effective administrative systems and procedures

• Experience of budgeting, forecasting and cash-flow management

• Experience working in international organisations or donor agencies including field-level implementation highly desirable

• Experience working with EC, ECHO, DFID or equivalent and familiarity with the various compliance rules and regulations highly desirable

Skills

• Good interpersonal, customer care and liaison skills with a wide range of stakeholders

• First rate oral and written communication skills

• Ability to work under pressure and to manage competing priorities and deliver to tight deadlines

• Ability to problem solve, working with both internal and external stakeholders to deliver results

• Ability to work in a multi-institution network within a multi-cultural environment

• Fluent in oral and written English

• Proficient in all Microsoft Office applications, especially Excel

• Excellent numeracy, financial analysis, and financial presentation skills

• Ability to synthesise complex operational and financial details for reporting and presentation

Knowledge

• Broad understanding and experience of development issues and organisations

• Understanding of and appreciation for ADKN’s goals, values and ethics

• Knowledge of charity accounting

Application Details:

• Must have right to work in the UK

• Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.

• Closing Date: 30th September 2024

The Talent Set is thrilled to be working with such a reputable client within the education sector. We are looking for a School Engagement Manager to join for a 6-month initial period, working on exciting projects and making a direct impact to their audiences. 
 
Some of the key responsibilities would include:  

• Lead on brand marketing activities and providing a customer perspective for colleagues across the organisation’s content development and overall messaging.

• Working closely with the head of department on engagement and visibility plans. 

• Create content marketing strategies for social media, newsletters alongside delivering campaigns.

• Managing social media channels to connect with the organisation’s brand and in turn, increase both reach and engagement. 

• Using analytics and data (both online and customer/school data) to make pro-active suggestions to the senior leadership team for approaches which will increase the impact of their brand marketing and communications. 

• Creating effective reporting mechanisms to measure the impact of engagement activities and monitor performance against KPIs. 

• Working closely with the product marketing team to ensure brand marketing and product marketing are aligned and effectively scheduled. 

• Co-ordinating the organisation’s offering at events (virtual and in-person), including logistics, content preparation, promotion, staffing, budgeting and admin as required. 

Some of the ideal experience required for this role would include: 

• Working within the education sector or public sector. 

• Experience with product marketing and having senior marketing experience across a range of channels. 

• Strong project management skills. 

• Strong stakeholder management experience, having the ability to adapt to different audiences.

• Basic understanding of market research techniques. 

 
This is a fully remote role, with occasional travel into their West London office. 
 
£41,000-£46,000 pro rata (paid on a day rate inside IR35) depending on experience. 
 
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.