Team Administrator Jobs in Islington, Greater London

This is an exciting new role and part of planned significant investment into a longstanding and prestigious community based youth organisation. The successful candidate will coordinate youth work over multiple locations and will have the opportunity to develop a range of programmes and interventions. The post comes with a training budget and external supervision options.

As a Lead Youth Worker, you will play a vital role in creating a safe, supportive and engaging environment for young people. You will be responsible for overseeing the day-to-day operations of our youth clubs and projects, implementing a range of programmes and activities that promote personal development, social interaction and positive youth engagement. Your commitment to fostering a sense of belonging and providing mentorship to young individuals will be critical to the success of this role.

About Us

The Harrow Club is a community-based youth organisation offering innovative, accessible and high-quality opportunities, enabling young people from disadvantaged backgrounds to maximise their life chances. This year we are 140 years’ old, and we are committed to building on decades of service in the local community to address some of the most pressing issues affecting young people today. 

Harrow Club is a place for firsts.  A first trip to the beach, a night-time walk in the woods, an overnight stay without parents and, for some, the first place where a child really feels at home and that they have a home.  Firsts are especially important, they are part of a child’s development but also, they build an outlook on life and shape pathways that will go on to determine futures as well as offer a chance to form new interests and friendships.

We are also a place of second chances.  We support children who struggle to stay in the classroom and to continue in their education. We work with young people who are excluded from regular youth clubs/sports clubs, so that they can have the chance to change.  We allow young people to make mistakes, learn and move forward.

There is no better testament to what Harrow Club can achieve than some of our current youth workers who have turned their lives around and are now working to keep young people away from criminality and harm.  They can show, with immediacy and authenticity, that there can be Another Way, to live life.

We are also a ‘third place’, a safe and nurturing space, for all children and young people; for some their home or school is neither safe or happy and we can make a vital difference in providing a ‘positive escape’ and vital help and support.

We operate from five locations, providing an incredible range of projects covering sports, arts and performing arts, media, music, digital and our specialist gang’s project, motor vehicle workshops and educational programmes aimed at reducing school exclusions. We engage around two hundred young people each week, aged 8-24, and around 500 unique each year.  For many, the effect is life changing.

There is additional information about the charity, visit our website, also see the Charity Commission or Companies House for details of our last year activities and accounts.

Title:

Lead Youth Worker (FT, 37.5 hrs. per week)

Reporting to:

Head of Children and Families 

Direct Reports:

Deputy Youth Worker

Part Time Youth Workers 

Volunteers

Liaison with:

Members of the Leadership Team 

Other Youth Workers

External Partners 

Admin team 

Head of Training 

Location: Harrow Club, 187 Freston Road, London, W10 6TH+ Other Delivery Locations in West London

Renumeration and Benefits:

•Salary: £33,000-£37,000 dependent on experience and qualifications

•25 Days Annual Leave

•Pension Contribution of 3%

•An annual training package worth up to 10% of salary 

•Employee Support Package

Employment is subject to satisfactory references, undertaking an Enhanced DBS check and mandatory training. Continuation of employment is subject to passing the probationary period set. 

Key Responsibilities

1. Program Management:

- Develop and implement a diverse range of programmes and activities that cater to the interests, needs, and developmental stages of young people.

- Coordinate and oversee the scheduling, logistics and evaluation of programs and activities.

- Collaborate with other youth workers and volunteers to ensure the smooth delivery of programmes and activities.

2. Youth Engagement and Support:

- Establish positive relationships with young people and create a safe and inclusive atmosphere where they feel valued and supported.

- Provide guidance, mentorship, and advocacy for young individuals, helping them navigate challenges and make positive life choices.

- Conduct one-on-one sessions and group discussions to address individual and group concerns or issues.

3. Leadership and Supervision:

- Lead a team of youth workers and volunteers, providing direction, support and regular feedback.

- Plan and facilitate regular team meetings, trainings and workshops to enhance the skills and knowledge of staff and volunteers.

- Foster a collaborative and respectful team culture, encouraging open communication and a shared vision for youth development.

4. Community Engagement:

- Build partnerships and maintain positive relationships with local organizations, schools and community stakeholders to enhance the resources available to young people.

- Collaborate with community members to organize events, workshops and initiatives that promote youth participation and community cohesion.

- Represent the youth club at community meetings, conferences and events to advocate for youth-related issues and promote the club's mission.

5. Administration and Reporting:

- Maintain accurate records of attendance, programme participation, and individual progress.

- Prepare regular reports, statistics, and evaluations to measure the impact and effectiveness of youth programmes and activities.

- Ensure compliance with relevant policies, procedures and regulations governing youth clubs and child protection.

Person Specification - Qualifications and Skills

-JNC Professionally qualified Youth Worker with Bachelor's degree or equivalent in a related field (e.g., social work, youth development, education) or equivalent practical experience.

-Proven experience working with young people in a youth club, community centre or similar setting.

-Strong understanding of youth development principles and best practices.

-Excellent communication, interpersonal and mentoring skills.

-Demonstrated leadership and team management abilities.

-Ability to adapt to diverse needs and engage with young individuals from various backgrounds.

-Knowledge of relevant legislation and child protection guidelines.

-Proficiency in administrative tasks, including record-keeping and report writing.

-Flexibility to work evenings, weekends and occasional irregular hours.

Note: This job description outlines the primary responsibilities and deliverables associated with the Lead Youth Worker role; however, additional duties may arise to meet the evolving needs of the youth club and its participants.

Background to the role

AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.

We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:

- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.

- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.

- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge

- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.

- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.

- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.

This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.

We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.

Job description

Job Purpose

The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:

· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.

· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.

· Lead a programme of structural and cultural change in the Hospital and Home service:

- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.

- Introduce processes and embed good practice in case recording, reporting and data collection.

- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.

- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.

· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.

· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.

· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey. 

As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:

· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.

· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment

· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach

Summary of Duties - Key Accountabilities & Deliverables

Coordination and Management of service

· Line manage service coordinators, and oversee the good management of all service staff.

· Ensure the service is delivered in line with contractual requirements

· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible

· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service

· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services

· Complete and maintain relevant risk assessments.

· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).

· Support team members to supervise volunteers effectively

· Support implementation of any organisation-wide operational changes

· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services

Quality and Insight

· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities

· Produce quarterly insight to the Board of Trustees at committee level.

· Monitor compliance in record keeping around key areas

· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities

 General

· Lead the development and delivery of current and future commissioned health services in AUKEL.

· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people

· Work with local partners to share best practice and develop opportunities to work together

· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.

· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.

· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team

Leadership and management

· Engage, motivate and inspire the team

· Evaluate and manage overall team and individual performance and wellbeing

· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful

· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies

· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL

· Take a person-centred approach to line management responsibilities

· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL

Other

· Perform other duties in connection with the general work of AUKEL when required

· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS

· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding

· Participate in learning and development opportunities and take responsibility for identifying your own learning needs

Person Specification

Essential Desirable

Experience

Essential

· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector

· Of strategic service leadership and development

· Of leading change

· Of working with data to monitor outputs, outcomes and reach.

· Of carrying out programme evaluation and report writing.

· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.

Desirable

· Of working in hospital settings

· Of engaging strategically with the local health and care system

Knowledge & Understanding

Essential

· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 

· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers. 

· Of the current health and care landscape

Desirable

· Expertise in the needs of older people.

· Clinical knowledge

Skills/Attributes

Essential

· Intermediate IT skills

· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).

· Commitment to learning and development and reflective practise. 

· Resilience 

Additional Requirements

· This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

· Flexibility in working hours to meet organisational needs. 

Employment Details

 Contract type

This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.

Location

We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.

Salary 

Between £41,200 and £46,350 Plus 5% employer pension contribution.

We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.

 Holiday entitlement

25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.

Conditions of employment

The job offer is subject to the receipt of two satisfactory Employment References, an enhanced  DBS Check and evidence of relevant Qualification.

How We Value Our People

Learning and development

We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.

Flexible working policy

We welcome flexible working requests from day one and anyone can make as many requests as they wish to.

Family Friendly Policy

We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.

 Sick leave policy

We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.

Death in service insurance

We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.

Employee assistance programme

We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.

Menopause and menstrual policy

The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.

Open Door policy

The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.

Wellbeing policy

The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.

Duncan Robertson Award

For the outstanding contribution to the wellbeing of older people.

Cycle to work scheme

The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break

Other benefits

Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.

Next Steps

 How to apply

To apply, please complete the application form on our website.

Recruitment Timetable

Deadline to receive applications: Monday the 07th of October at 9am

1st stage interviews: Thursday the 10th (online)

Final interviews: Week commencing 14th of October 2024 (in person)

Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots. 

Funded by the Armed Forces Covenant Trust & NHSE, this work will transform the experiences of female veterans, and address barriers to access in areas including health and wellbeing, transition and employment, care, finance and pensions, housing, terms of service, historic hurt and loneliness. Collaborating across government, statutory, charity, and commercial organisations, the project will innovate within the sector, design sustainable provisions and translate research into action.

Reporting to the Project Lead for the Female Veterans Transformation Programme, you will be responsible for delivering the communication and engagement strategy during the course of the programme. This includes engagement and consultation with key stakeholders including Office of Veteran Affairs, MoD, NHS England, devolved nations health services, Royal Navy, Army and Royal Air Force (including Associations and charities), Veterans Commissioners, other veteran-facing organisations aligned through the Cobseo Female Veterans Cluster Group and female veterans themselves.

The post will be hosted by the WRAC Association who are an inclusive employer seeking to attract and employ the best people from the widest talent pool and committed to supporting our staff and the female veterans we serve.

If you see yourself as the motivated, self-starting and engaging officer of this transformational project, we look forward to receiving your application. All applicants must be able to demonstrate current eligibility to work in the UK.

OUR VISION: A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success 
OUR MISSION:  To prepare talented students from underserved and underrepresented backgrounds for career success. 
OUR VALUES:  We value teamwork and champion diversity in all its forms, including diversity of thought. We demonstrate empathy and passion in everything we do. We act with integrity; communicating openly and provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

Role Description

We are seeking an enthusiastic and proactive Programme Coordinator to take the lead in ensuring the seamless execution of all student-focused events. In this pivotal role, you will immerse yourself in SEO-London’s wide range of programmes, gaining insight into the industries they support and using this knowledge to engage with students and partner firms. You’ll be at the heart of planning, organising, and promoting impactful events that drive student success.
Your data-driven approach will allow you to create insightful reports that measure the impact of each programme, helping to shape future initiatives. Collaborating closely with a passionate team, you’ll have the opportunity to propose fresh ideas and innovative solutions to continuously enhance the student experience.
With a strong focus on delivering top-tier customer care, you’ll ensure every student interaction is professional and supportive. This is an exciting chance to make a meaningful contribution to the development of future leaders while honing your skills in event coordination and stakeholder management!

If successful, you will sit within the SEO Schools division of SEO London, where you will support the prep and delivery of multiple impactful and engaging initiatives, such as: 

•  SEO Empower (Year 12-13): A 2-year work readiness programme where students benefit from multi-industry insight sessions, work experience, university access, mentoring and skills training
• *New for the 2024-25 academic year* Plan A (Year 13): A 6-month programme designed to educate and train students intending to pursue a Higher-Level Apprenticeship, through demystifying the landscape and application process
• *New for the 2024-25 academic year* SEO Ignite (Year 11): An Intensive 1-week residential programme for students post-GCSE exams, which delivers introductions to career pathways, insights to different industries and authentic exposure to employers
• *New for the 2024-25 academic year* SEO Spark (Year 10); A 1-day career insight opportunity where SEO London connects partner schools with sponsor firm volunteers to deliver interactive activities that meet careers benchmarks

Accountabilities

DAY TO DAY DELIVERY OF EVENTS  

• Responsible for the overall administration of all student events, ensuring student communication is exceptional. Including event management (covering agenda creation and resource/activity development), student and partner communication/coordination, along with posting opportunities and roles in the weekly newsletter.

STUDENT MANAGEMENT & QUERY HANDLING 

• Responsible for the relationship management of the students - including the ability to understand needs, resolve issues, and anticipating and creating a strong relationship on behalf of SEO-London 
• Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events 
• Responsible for managing the programme inboxes (where applicable) 
• Responsible for identifying creative and innovative ways to connect, educate and train students 
• Provide oversight of higher education applications, CV support, screening, and recruitment preparation 
• Responsible for attending campus/school careers events and representing SEO-London professionally with knowledge and enthusiasm 
• Organise mentoring and buddying allocations  

  
QUALITY ASSURANCE  

• Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes. 
• Responsible for running reports to track and monitor events from the CRM

Required qualifications 

• University degree (any discipline)  

Candidates without qualifications will be considered if they have at least 1 years relevant and relatable work experience in a similar role. 

Skills and experience 
We are looking for applicants who have demonstrable experience in some of the following skills and will be willing to learn and develop others:  

• Project Management 
• Stakeholder management  
• Organisation skills  
• A passion for supporting young people, along with having a working knowledge of the student lifecycle (both school and university) in the UK
• Having an interest and knowledge about the industries SEO-London operates in
• Business writing skills 
• Diversity and inclusion knowledge 
• Database experience and analysing data 
• Strong understanding of employability skills required by students to be job market ready 
• Microsoft (Outlook, Word, Excel, PowerPoint) - ability to create & edit documents in Word, creating spreadsheets, tables & running and analysing pivot tables in Excel; along with the ability to manage Outlook and create PowerPoint slideshows. Ability to use Teams and Zoom to communicate and collaborate. 
• Demonstrable communication and listening skills 
• Ability to collaborate and work as part of a team 
• Empathic approach to working with others

What we offer? 

• Salary: from £26-31k, depending on experience 
• Annual Leave: 28 days + Bank Holidays 
• Enhanced Family Friendly Policy
• Flexible working - 2 days in the office 
• Benefits: Employee Assistance Programme, Private Health Insurance, Discount to Nuffield Gyms via Private Health Care and many more…

Closing date for applications

Closing date for applications: 29th September 2024 - 23:59pm
First Interview dates: 8th and 10th October 2024 
Second Interview dates: 15th October 2024

Equal opportunities Statement

As part of its recruitment policy, SEO London intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

Safeguarding

All posts at SEO London involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Right to work

Do you have the right to work in the UK? Unfortunately, at this time, we cannot provide sponsorship or consider overseas applications.

Location: London Borough of Richmond Upon Thames (with hybrid working options available)

Leave entitlement: 28 days per annum pro rata + bank holidays pro rata

About the role:

We are pleased to offer you an exciting opportunity to join our advice team at Citizens Advice Richmond as a Manage Your Money Lead.

In this role you will be working alongside volunteer advisers, providing holistic advice and support to households in financial crisis and provide advice around income maximisation, managing fuel costs including leading on our Energy Advice Project, benefit take-up, applying for grants to help with costs arising from the cost-of-living crisis, reducing indebtedness and budgeting and money management to help to prevent future financial crisis.

The purpose of this role is to reduce the stigma for low-income households around needing and accessing financial support and give people confidence to seek cheaper alternatives to contract costs around, for example, telephone, tv and broadband.

The project includes support on preparing personal income and expenditure details which can be used by residents themselves when negotiating with debtors on repayment plans.

This work will have a focus on community-based outreach work, working alongside organisations such as foodbanks and community centres. It will aim to prevent future or recurring hardship.

This role is funded by City Bridge Foundation.

We are a friendly and diverse office. We support clients across our community and aim to reach the most vulnerable and excluded in our community.

What we give our staff

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

BACKGROUND

Since 1933, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster.

The International Rescue Committee UK is part of the IRC global network, which is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through over 20 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK

 

IRC UK was established in London in 1997 to support the organisation’s global activities and

particularly to diversify its donor base and be able to better advocate with European policy-makers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and is now acknowledged for its high-quality project management, technical expertise in governance and rights and economic recovery, and innovative thinking on early recovery and gender-based

violence. IRC UK comprises approximately 240 staff.

IRC UK launched its first Resettlement Asylum and Integration (RAI) programme in the UK called RISE in 2021, working in partnership with local councils, to provide integration support to resettled refugees in Southeast England. The IRC now supports refugees and asylum seekers throughout England with employability, wellbeing and integration support as well as deliver capacity strengthening activities through our Healing Classrooms teacher trainings. 

The Purpose of the Role

The Grants Manager ensures the quality of and efficient processes for proposal development and grants management; and manages the delivery of the IRC UK’s business development ambitions under the Strategic Action Plan.

Key Working Relationships:

Position reports to Director RAI UK. Position works closely with the Regional Grants Advisor, Program Development Advisor, Head of Programmes and RAI UK project leads.

 

Key Accountabilities:

Business Development:

- Identify, investigate, track, and support positioning for funding opportunities for IRC UK in in collaboration with regional business development and RAI UK management

- Develop, lead, and track proposal development processes, directly coordinating and managing the development of proposals and concept notes in collaboration with multiple stakeholders;

- Ensure proposals are timely tracked with standard IRC tracking tools

- Assist in compiling and editing proposal budgets and ensure communication and coordination between all departments (finance, programs, and operations) in drafting of budgets

- Provide weekly update to RAI UK on business development, including go/no-go, proposals submitted, wins / losses, etc;

- Drive IRC best practice in business development, including MEL, PEERS, financial planning, the IRC Way, etc;

- Allocate business development tasks and responsibilities to proposal and opportunity team;

- Maintenance of BD records: Pipeline , Partner tracker, BD Notebook (partner meetings, Go-No/Go, positioning, etc.,)

 

Grants & Contract Management

- Ensure that grants and contracts are implemented in compliance with IRC and relevant donor regulations, as well as maintenance of updated grant files and grant management tools;

- Support Project Managers with quarterly project implementation meetings, following up on any action points related to donor communication and flagging any concerns to RAI leadership in a timely manner;

- Assist project managers, operations staff, and partners with understanding the reporting and other compliance requirements on their grants/sub-grants;

- Manage all reporting deadlines, develop calendars for report development and coordinate report compilation and review;

- Support the MEL team to develop strong Monitoring, Evaluation and Learning practices throughout the portfolio;

- Coordinate modifications to any agreements or projects (i.e. extensions, indicator changes, budget realignments), as necessary;

- Act as focal point for communications with Regional Program Support Team (RPST) around grants administration and compliance functions;

- Act as Compliance officer for UK grants such as the Refugee Employability Project (REP), ensuring adherence to contract requirements such as social value and KPIs, standard contract T&Cs;

- Coordinate with donors on grants management, project progress, monitoring and evaluation.

Partnership Management

- Support in stakeholder analysis and potential partner identification on business development, live projects and for future opportunities;

- Oversee the process of negotiating pre-award agreements with potential partners;

- Work with Programme Managers to keep Partner Tracker up to date;

- Review and advise on all partner agreements (including log frame, budget, spending and workplan); ensure review of partner agreements and provide recommendations

- Ensure adherence to IRC’s Partnership Excellence for Equality and Results System (the ‘PEER System’ or ‘PEERS’) in the selection and management of IRC UK’s partnerships.

- Support Programme Officer with partner vetting and due diligence process in line with IRC’s policies and standards and support collaborative risk management and project design

- Support the review of the performance of the partner, of the IRC (including on the basis of partner feedback), and of the partnership, including successes, challenges and lessons learned, fostering ongoing partnerships beyond the sub-award project cycle.

 

 

PERSON SPECIFICATION

 

Essential

- Minimum two years experience working in an NGO and with local community organisations or charity partners;

- Some knowledge of UK donor regulations and priorities such as Home Office and Local authorities;

- Experience coordinating and writing proposals for public, private and institutional donors;

- Experience with contract funding mechanisms

- Proficient writing and editing skills, previous experience preparing donor reports for UK and European donors;

- The ability to communicate effectively with colleagues, partners and clients in English;

- The ability to work in a multi-cultural, multi-lingual setting;

- Diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships;

- Proficiency in using Microsoft Office, especially Excel;

- Solid organizational skills with the ability to juggle multiple tasks, drive accountability, set priorities, effectively manage time, and meet deadlines;

As a key member of our small, dedicated team, you will be instrumental in developing and marketing Icon membership while delivering exceptional customer service. Your role involves proactively engaging with members by processing their applications, managing renewals, addressing inquiries, and performing various administrative tasks.

In addition to member engagement, you will contribute to Icon’s communications and marketing efforts. You will use a blend of digital and analogue media to enhance Icon’s visibility both within the cultural heritage sector and beyond. Your support in executing marketing activities will be crucial in driving our broader growth ambitions.

This role is based at Icon’s office in Farringdon, London. Icon operates a hybrid working policy, which requires staff to be in the office at least two days per week, with the flexibility to work remotely for the remainder.

The post-holder will report directly to the Marketing and Membership Manager.

Specific duties

Membership services

• Processing membership applications.
• Maintaining accurate membership records on the CRM system (Ready Membership).
• Responding to enquiries from prospective members, existing members, colleagues and the general public within agreed customer service timeframes.

Data management

• Effectively use data analytics to understand impact and success rates and deliver informative regular reporting against agreed KPIs.

Content and communications

• Working collaboratively with the wider Icon Team to develop the annual communications plan in line with the annual operational plan.
• Developing, commissioning and delivering the production of content for Icon’s website and Social Media channels in line with communications plan.
• Maintaining and updating Icon’s website in line with analytics data and communications plan.
• Developing and issuing Icon’s monthly internal and external email newsletters.

Marketing

• Contributing to the implementation of Icon’s Membership Growth Strategy by assisting with the development of recruitment campaigns.
• Supporting the implementation of marketing plans and promotional ideas.
• Supporting the development of Icon’s Social Media strategy and contribute to Icon’s Email Marketing strategy by utilising external newsletters to support broader advocacy work and marketing lead generation.
• Coordinating Icon’s presence at partner and sector events, including the design and production of marketing collateral, ensuring a visible presence and effective contribution is achieved.

Other

• Support Icon’s 28 special interest groups, including responding to queries and administering and promoting group events.
• Actively contributing to the development of marketing and communication initiatives relating to wider activity within Icon.
• Any other responsibilities that may be reasonably requested by the Chief Executive

About Us

Founded in 2007, KHULA Education is an award-winning South African NGO working in partnership with rural schools and underserved communities in deep rural South Africa to ensure children and youth can access a quality education and economic opportunity.

Over the past 17 years, KHULA has transformed schools that were previously failing into schools that compete at the national level; supported hundreds of young people to access tertiary education opportunities; and helped hundreds more on the path to employment. Each year, we support over 6,500 children, youth and more than 300 teachers. 

About the Role

We are seeking to recruit a creative and ambitious Fundraising and Communications Officer.

As our reach and impact has increased significantly in recent years, so has our income, and this new role has been created in response to that demand.  This is an exciting opportunity for a fundraiser who wants to widen, or consolidate, their knowledge and experience of fundraising, in an international context, as well as gain communications experience.

We are a very small team so the role will cover a breadth of funding streams, with a particular focus on Trusts and Foundations, High Value Donors, and Events, both special and community.  It is therefore important that you have excellent writing and interpersonal skills, and solid experience of crafting successful funding applications.  You will also need excellent planning and organisational skills.

The role can, to some extent, be shaped by the skills and experience of the successful candidate, but it is likely to include the following responsibilities.

 Key Responsibilities

• Steward, retain and grow the support of our existing donor portfolio: KHULA has an existing portfolio of donors including trusts, foundations, corporates, major donors, individual and regular givers, the majority of whom are based in the UK or South Africa. Alongside the Director of Fundraising and Communications, the post holder will be responsible for managing these relationships, including bespoke reporting for trusts and major donors and taking responsibility for their own portfolio of donors.
• Donor prospecting and new business: researching and generating new donor leads as well as acting on opportunities provided by our Board and others, converting prospects into supporters of our programmes.
• ​​External communications: working alongside the Director of Fundraising and Communications, assisting in the creation of our quarterly e-newsletter and the Annual Report, managing our social media channels, in addition to other ad hoc external communications.
• Events: supporting our community and events fundraisers and assisting with the organisation of occasional special events, alongside Board members.
• Fundraising innovation: assisting in the development of creative campaigns to increase donations/recruit lapsed donors, developing products and offerings.
• Financial management and admin: maintaining our donor database and contributing to fundraising budgets and forecasts. 

Person Specification

Experience of working in a smaller charity and team is beneficial as this is a very hands-on role, covering a wide range of responsibilities.

We are particularly interested to hear from candidates who demonstrate most/all of the following attributes:

• A proven, demonstrable track record of submitting successful funding applications.
• Experience in successfully fundraising from one or more of trusts, foundations, high value donors and corporates.
• Experience of community and events fundraising, including promoting events and supporting participants.
• Excellent communication writing skills.
• Personal or professional experience of a range of social media channels.
• Good IT Skills (Microsoft Office, Mailchimp, CRM systems (we use Donorfy))
• Self-motivated and able to work autonomously with a largely virtual team 

Job Title: Global Director of People, Culture and General Counsel

Location: Remote; this role sits within our Global People & Culture Team, which provides leadership and partnership to all of our teams in Europe, Australia, Asia, and North America and we welcome applications from candidates in the locations we have staff in (India, Australia, UK, Spain, France, Sweden, Germany, US).

Reports to: Executive Director

Employment type: Full-time (non-exempt in the US)

Hours per week: 35-40 hours (depending on local employment laws)

Compensation: Salaries at CPI are non-negotiable to counter inequity; starting salary based on  10+ years of experience and region of residence (to match our current 2024 salary bands)

Closing: October 2, 23:59 Central Daylight Time

About the Centre for Public Impact (CPI):

At the Centre for Public Impact, we believe in the potential of government to bring about better outcomes for people. We are a global not-for-profit organisation, founded by the Boston Consulting Group, who serve as a learning partner for governments, public servants and the diverse network of changemakers who are leading the charge to reimagine government so that it works for everyone.

We are a small organisation, but our global footprint is expansive. Along with the Europe team, we have a team in Australia/ Aotearoa New Zealand, Asia and North America. We are all aligned by the Global Hub operational team who provides people & culture, operational, finance, and communications partnership across the regions.

Our Values: 

• Curiosity - We champion exploration and creativity.

• Courage - We are authentic and brave in our decisions and actions.

• Collaboration - We share power and work together.

• Empathy - We embrace others’ perspectives and experiences.

• Equity - We disrupt systemic barriers to shift power.

Position Overview: 

At CPI, we believe that our people are at the heart of our success. We are looking for a Global Director of People, Culture, and General Counsel who will champion a people-centred approach to drive our organisational culture, foster development, and prioritise diversity, equity, inclusion, and belonging (DEIB). In this dual role, you will lead our global HR function, supporting employee relations and engagement, while also serving as our in-house legal counsel on matters related to policies, contracts, global operations, and employee relations across our international footprint. 

Our belief in diversity, equity, inclusion, and belonging (DEIB) is not just a buzzword - a core part of our mission. We seek a director who not only shares this commitment but also embodies it in their leadership. This role will be crucial in shaping our DEIB initiatives, driving strategic people and culture efforts. This is a critical role to ensure that CPI continues to be a place where people thrive, feel valued, and supported.

Key Responsibilities:

• Global People & Culture Strategy:

  • Oversee the development and implementation of CPI’s global People & Culture strategy, ensuring alignment with CPI’s mission, values, and organisational goals.

  • Lead the advancement of people and culture systems, processes, and practices across all regions, fostering a sense of belonging across all.

  • Partner with regional leaders to tailor strategies that reflect local contexts while maintaining global consistency.

  • Align the people and culture strategy with CPI’s overall strategic goals, ensuring that the organisation’s talent and culture are key drivers of its success.

• Employee Experience and Engagement

  • Lead efforts to enhance employee engagement and well-being across all CPI regions, fostering a positive and inclusive work environment.

  • Oversee talent management strategies, including recruitment, retention, and succession planning, ensuring we attract and retain top talent.

  • Oversee the entire employee lifecycle, ensuring a positive experience for all CPI employees, from onboarding to offboarding.

• Strategic DEIB Leadership

  • Lead and enhance our global DEIB strategy, embedding it into all aspects of CPI’s operations and culture.

  • Serve as a senior advisor to the executive team on DEIB matters, providing insights and strategies to promote an inclusive culture.

  • Cultivate a supportive and inclusive work environment focused on staff well-being and psychological safety.

  • Drive change management efforts, particularly in building robust DEIB and people and culture infrastructures.

• Legal Counsel

  • Provide legal counsel on employment law, contracts, global operations, and labour issues, ensuring compliance across CPI’s international operations.

  • Manage risk by providing strategic legal advice related to global policies, contracts, and employee matters.

  • Ensure that all legal documentation and contracts are aligned with CPI’s values, ensuring ethical and equitable standards are maintained across the organisation.

  • Serve as the primary point of contact with external law firms across multiple regions, ensuring effective coordination and management of legal matters worldwide. 

• Organisational Development and Policy Creation

  • Lead organisational development initiatives that promote growth, learning, and adaptability within our teams.

  • Create, review, and update global People and Culture policies and procedures that align with local labour laws and best practices across different regions.

  • Regularly assess the effectiveness of organisational structures and recommend adjustments that support CPI’s long-term goals.

• Leadership and Collaboration

  • Continuously innovate and improve CPI’s People & Culture practices, drawing on global best practices and emerging trends.

  • Collaborate with global teams to assess the effectiveness of our People & Culture ensuring our People & Culture initiatives are aligned globally and culturally relevant locally.

  • Collaborate with regional and global teams to ensure alignment and cohesion across different offices and cultural contexts.

  • Build and nurture cross-functional partnerships to drive strategic initiatives that enhance both organisational culture and operational effectiveness.

The person we are looking for will:

• Have 10+ years of experience of People & Culture and DEIB experience, particularly in the non-profit/charity/social impact space. 

• Hold at least 5 years of experience in a legal counsel or similar role, advising on HR-related legal matters.

• Possess a Juris Doctor (JD) and be licensed to practice law in at least one U.S. jurisdiction.

• Have significant experience in nonprofit law, including the development, review, and negotiation of contracts, compliance with relevant regulations, and governance.

• Be a people-focused leader with strong interpersonal skills and a passion for fostering positive, inclusive workplaces.

• Be committed to actively cultivating a culture of equity, inclusion, and belonging in the workplace.

• Have a track record of successfully developing and implementing people strategies that align with organisational goals.

• Be a strategic thinker with the ability to balance day-to-day HR responsibilities with long-term cultural and organisational development goals.

• Have experience working in a global organisation, with an understanding of the complexities of international organisations, labour laws, and HR practices.

• Possess excellent problem-solving skills and the ability to provide sound legal advice in complex situations.

• Exhibit flexibility and adaptability, with the ability to navigate change and lead in a dynamic, fast-paced environment.

• Have high integrity, with the ability to hold confidential information and conversations tightly.

• Have excellent interpersonal skills, including feeling confident building new relationships, and negotiating challenging conversations with directness and kindness at all levels of the organisation. 

• Be comfortable with ambiguity and the complexity of our work, where anything is possible but not always known in advance

• Be committed to exploring and experimenting with different ways of working and how to build our culture into something we are all proud of.

Salary, Benefits, and How to Apply

At the Centre for Public Impact, we are committed to countering pay inequality and recently completed a global compensation benchmarking process to ensure that we're paying our staff fairly and well for the roles that they hold and therefore, salaries at CPI are non-negotiable. Salary rises with experience, which includes work experience, educational experience, and lived experience.

CPI offers comprehensive benefits to its employees including a range of high-quality health, dental, and vision plans for individuals; employer contribution as applicable; 1,500 per year in dedicated professional development funds; generous paid leave and public holidays; paid parental leave and extended illness leave; and a year-end organisation-wide closure. We are a remote-first organisation and anticipate this position will require approximately 15% domestic and international travel.

To advance our purpose of reimagining government so that it works for everyone, CPI seeks to attract and support a diversity of backgrounds, experience, talent and thought. For this reason, we encourage applicants from all backgrounds to apply. This includes candidates that have previously found it hard to be considered for other positions on the basis of their qualifications, disabilities, personal background or life events. If you would like to apply for the position but see a barrier to joining us, please do apply and we will work with you to find a solution. You can also read our full Diversity, Equity and Inclusion Policy here.

We are using Applied in order to reduce bias in our hiring process and ensure that we are shortlisting candidates based on their skills and ideas. Please note that we do not ask for a cover letter and instead, the application requires four paragraph-length answers. Your application will be anonymised for review. Although we ask for your CV, it will not be looked at until further down the process. Please apply by the closing date of October 2, 23:59 Central Daylight Time as the portal closes automatically and we will not be able to reopen it.

CPI is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

The Role

At HTB and its related entities, our vision is to play our part in the evangelisation of the nations, the revitalisation of the church and the transformation of society. Each member of our team plays a vital role in making our vision a reality. As a Christian organisation our faith is an integral part of our working culture.

The key purpose of this role is to support the organisation by providing financial processes, information and strategies that contribute to the overall aims of the HTB Group and to ensure good stewardship of financial resources.
To ensure that the Finance functions, financial reporting and financial strategies support and contribute to the overall aims and success of the organisation.

Key Responsibilities

• Will contribute fully to the day to day operation of their team or area, with flexibility and without the need for close supervision
• Using a good degree of proficiency and well - established professional knowledge, will analyse and help to find solutions to challenges and issues that arise
• Support the Alpha Financial Controller in running the reporting and reconciliation systems of Alpha
• Complete monthly reconciliations (such as accruals and prepayments), as directed by the Alpha Financial Controller or with the Processing Team, if the need arises.
• Work with Accounting Processing Team on their monthly reconciliations, providing support on purchase and sales ledger
• Review the twice-monthly purchase ledger payments and monthly payroll for Alpha providing first-time compliance and accuracy checks.
• Review the monthly credit card payments for Alpha to make sure compliance with the expense policy and accuracy checks.
• Take responsibility with the Alpha Financial Controller for ensuring strong financial controls, good governance, and statutory compliance
• Assist the Alpha Finance Director and Financial Controller with projects on an ad-hoc basis.
• Detailed monthly bank reconciliation for Alpha with queries sent to responsible person for posting.
• Assist the Alpha Risk and Governance Team with Due diligence on grants outward –ensuring these are recorded completely and accurately; and that due diligence requirements are followed up, assessed, and filed
• Take responsibility for detailed analysis and reconciliation of all regional expenditure and income analysis
• Monthly Intercompany reconciliations and follow up
• Supporting the development of financial awareness across the charity and its operations at all levels of management and administration
• Review/approval of new suppliers on Dimensions (including checking and entering supplier bank details in Dimensions and Stonex)
• Assistance with Monthly Management accounts (forecasting, liaison with departments/regions etc)
• Involvement in the annual budget process (e.g. arranging meetings & checking templates to budget steer)
• Involvement in the yearend accounts preparation and Audit (Fixed Asset register, other schedules, providing samples and explanations to auditors)
• Responsible for preparing and submitting quarterly HTBG VAT returns
• First line of support for Alpha budget holders when they have questions about codes/payments etc.
• Work closely with the Alpha Fund development team to update them on financial information for donor proposals.
Other:
• Take occasional lead in Finance Team prayer sessions.
• Helping with cash collections and counts on Gift Days, LC and Focus

The Right Candidate

• Qualified/Part Qualified or qualifying accountant (ACCA/CIMA)
• Well organised and confident with numbers.
• Word, Excel and Outlook experience.
• Experience in a Finance environment is strongly desirable
• Commitment to the vision and aims of the organisation.
• Excellent attention to detail.
• Ability to manage a wide variety of tasks efficiently.
• Ability to work under pressure to tight deadlines.

The Working Environment

We have a purposeful working environment where we strive for excellence in everything we do. Our workplace culture is shaped by our values which are AUGHT. They are Audacity, Unity, Generosity, Humility and Tenacity. We respect and value our colleagues, encourage and affirm often, challenge when necessary, supporting always. It is an inspiring and energising place to work where innovation and creativity is encouraged alongside passion and discipline. The staff community is warm and engaging, with lifelong friendships being built.

Please note, the application period closes on October 1st.
We encourage you to apply at your earliest convenience, as we will begin conducting interviews as qualified candidates are identified.

About Global Fishing Watch
Global Fishing Watch (GFW) is an international, nonprofit organization committed to advancing ocean governance through increased transparency. We create and publicly share knowledge about human activity at sea to enable fair and sustainable use of our ocean. Founded in 2015 through a collaboration between Oceana, SkyTruth, and Google, Global Fishing Watch became an independent nonprofit organization in June 2017. Using cutting-edge technology, we create and publicly share map visualizations, data and analysis tools to enable scientific research and drive a transformation in how we manage our ocean. Our major focus is on commercial fishing because it is the most widespread human activity at sea, the most impactful on ocean health, and the most crucial for global livelihoods and food security. By 2030, we aim to monitor and visualize the impact of ocean-going vessels, both industrial and small-scale, that are responsible for the vast majority of the global seafood catch. We believe human activity at sea should be common knowledge in order to safeguard the global ocean commons for the common good of all. 

About the Role:
We are hiring a Fundraising Grants and Reporting Manager at an exciting time for the organization. In April 2023, Global Fishing Watch secured a five-year, US$60 million commitment through The Audacious Project to leverage our data and technology to revolutionize ocean management. This new role will play a foundational part in establishing the grant management process at Global Fishing Watch and shaping its future. You will play a key role in developing and implementing the grant management system and processes, ensuring our fundraising team can deliver first class stewardship and relationship management. Reporting to the Director of Philanthropy and Partnerships, the prime responsibilities of this position are to support fundraising and consequently program teams in ensuring compliant, timely and high-quality donor reporting and grant management and knowledge management. Qualified candidates will bring proven experience coordinating with team members to gather necessary information and translate it into reports that effectively engage and inspire funders. They will need to meticulously review reports to identify gaps and follow up for clarifications as needed. The role requires strong written and oral communications skills, the ability to build and maintain new relationships, and a talent for enhancing existing partnerships.

Principal Duties and Responsibilities

Grant management:

• Manage the tracking, preparation and submission of funder reports, including working with the project and finance teams to produce timely and accurate narrative and financial reports.
• Improve processes and support coordination of grant opening, review  and closing meetings, working with teams in the UK and globally to ensure clear assignment and understanding of responsibilities in relation to compliance, management and deadlines.
• Work with finance, compliance and program teams to ensure that all grant-funded projects comply with the terms and conditions set by funders.
• Work with program and finance teams to ensure effective systems and processes are in place for grant management and compliance, such as for tracking grant timelines, deliverables, and outcomes.
• Establish and maintain close working relationships with colleagues and partners to gather necessary insights and information for donor reports, translating program activities and learning into clear funding reports that effectively communicate our impact to our funders and supporters.
• Contribute to Global Fishing Watch’s annual report as needed, and provide updates to the communications team on relevant website copy, specifically the donor information on the financials web page.
• Ensure all grant documentation is stored and updated in relevant systems.
• Conduct regular meetings with program and finance teams to review grant performance and expenditure.
• Identify and mitigate potential risks associated with grant compliance, such as underperformance, budget overspend/underspend, or missed deadlines.
• Work with finance and program teams to develop contingency plans for addressing challenges that may arise during the grant lifecycle.
• Share ideas, information and learning to contribute to grant management systems and processes, and to support broader learning with partners and donors.
• Support, advise and coach the Global Fishing Watch team to successfully contribute to grant management efforts.

Required Skills & Experience

• A minimum of four years of progressively responsible administrative, finance, operations, project management or related experience.
• Grant administration experience, including demonstrated expertise in managing complex, multi-year grants with multiple reporting and compliance requirements.
• Experience with financial management and budgeting, particularly in the context of grant-funded projects.
• Experience of effective and values-based partnership work between international and local organizations and communities.
• Excellent oral communication, writing and editing skills. Demonstrated experience/training in report writing and expressing complex concepts and issues in a clear, effective manner for a broad range of audiences
• High level interpersonal and communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing.
• Proven organization skills and flexibility when it comes to balancing priorities and multi-tasking. 
• Strong team and interpersonal skills and the ability to work independently. 
• Excellent analytical and problem-solving capacities – ability to identify issues with contractual implications, ensure consistent donor reporting and support teams in providing appropriate analyses of activities. 
• Good judgment and strong decision-making ability.
• Attention to detail and exceptional accuracy.

The successful candidate will meet most, but not necessarily all, of the criteria above. If you don’t think you check all the boxes, but believe you have unique skills that make you a great fit for the role, we want to hear from you!

Please submit a CV with your relevant experiences and a cover letter conveying your interest in the position and how your previous experiences would support you to be successful in this role. We look forward to getting to know more about you!

Additional Information

Reporting to: Pascale Hunt, Director, Philanthropy and Partnerships
Location: Remote working, with a preference for Europe or Africa
Term: Open ended and full time
Location: This is a remote role, but candidates must be legally authorized and based in the following countries to be considered: Argentina, Australia, Barbados, Brazil, Canada, Chile, Colombia, Costa Rica, Fiji, France, Gabon, Germany, Ghana, Indonesia, Ireland, Italy, Kenya, Mexico, Panama, Philippines, Senegal, Spain, Sri Lanka, Taiwan, UK, USA
Please note: Visa sponsorship is not supported at this time.

Recruiting process: If selected for consideration, the hiring process for this position will include a call with our Talent Acquisition Manager, followed by a  formal 60 minute interview with 2-3 staff, a brief take home assignment, and a final 60 minute review of your assignment/final interview with 2-3 team members.

Working Hours: Global Fishing Watch supports flexible working, so the pattern of hours may vary according to operational and personal needs. The position will be part of a global team spanning many different time zones and so the candidate must be able to accommodate regular early/late meetings to be able to work effectively. Weekend work may be required on occasion. The post holder may be required to undertake regional and international travel. No overtime is payable.

Compensation: A compensation range for this position is $70,000-$85,000 per year for US-based employees, EUR 50,000-60,000 for candidates based in Europe, and GBP 50,000-60,000 for candidates based in the UK. For applicants located outside of these options, the pay range will be adjusted to the country of hire. Compensation is commensurate with experience and will vary depending on the hired candidate’s country of residence, in accordance with local laws and regulations. GFW offers pension/retirement, health and other benefits commensurate with similar level GFW employees in the country of employment. The position may be a GFW employee or consultant, depending on the country of residence

Equal opportunities: Global Fishing Watch is an equal opportunities employer. We believe that our mission is best advanced when welcoming the contributions of people of diverse backgrounds, beliefs, and cultures and are committed to providing an inclusive and welcoming environment for all employees of Global Fishing Watch and our partners, vendors, suppliers, and contractors. We welcome the application of all qualified professionals and especially encourage those that have been historically marginalized or underrepresented because of their actual or perceived race, color, religion, sex, sexual orientation, gender, national origin, age, disability, or any other characteristic protected by applicable law.

We are recruiting for a well know animal charity for temporary full time Supporter care officer based in central London, this post is for 6 months initially.

Brief overview of role
To play a key role as part of a busy Supporter Care team delivering outstanding multi-channel services to existing and potential supporters and donors, through the provision of high-quality supporter care, donation and fulfilment services.
To work closely with other fundraising teams and stakeholders to deliver an excellent service to a variety of supporters, including delivering fundraising stewardship activities.

The Role
To respond to donor and potential donor enquiries through multiple channels with the aim of complete supporter satisfaction and, encouraging supporters to retain or increase their support
To respond in appropriate tone and style in a timely manner with accurate information, following agreed contact structures and completing the necessary administration, such as collecting a donation or adding information onto the database
To take inbound and make outbound telephone calls/emails as required to new supporters, follow up queries, address concerns, verify details or thank donors.
To retain and manage information needed for contact management, using appropriate resources and reference materials, including preparing and sending briefs to the rest of the team and agencies/suppliers
To handle complaints from a variety of sources and respond sensitively and in line with agreed quality objectives
To contribute to the teams objectives by actively taking part in, or leading on specific projects
To recognise fundraising opportunities and promote them amongst the charitys supporters

The Candidate
Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money, and understanding the importance of delivering excellent customer care
IT literate, across all standard Office software with experience of using databases and data collection.
Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to different audiences, recognising the importance of diversity.
Excellent interpersonal and communication skills both written and oral.
Highly accurate with excellent attention to detail and ability to problem solve effectively.

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Step Up Hub

Established in 1996, Step Up Hub is a grassroots charity in the London Borough of Brent dedicated to addressing the root causes and consequences of poverty and inequality within disadvantaged communities, especially within the global majority. It offers an array of services covering welfare, education, training and skills development, as well as on mental health, cost of living, and physical wellbeing. It adopts a whole village approach in its work and values working together to secure a shared sustainable future for all.

‘I AM Brent’ consortium

Step Up Hub leads a consortium, known as I AM Brent, that consists of six well-respected local charities who are working together to address the root causes and effects of violence affecting young people in the London Borough of Brent.

Programme Description

The programme is part of the Mayor of London’s flagship violence reduction programme, known as MyEnds. It is a place-based violence reduction initiative that adopts a public health approach. The consortium is providing an array of positive opportunities for young people and support for families, including through tailored interventions. The programme also aims to improve statutory and voluntary organisation networks and access to referral, and to ensure the voices of young people and community members are built into provision. The work is focused on the Church Road Estate, Stonebridge Estate, St Raphael’s Estate, Chalkhill Estate and Harlesden Town Centre areas.

The Role of the Programme Manager

The Programme Manager will act as the glue between consortium members and provide a key link with statutory bodies, voluntary organisations, and the community. The Programme Manager will be responsible for supporting consortium members with project deliverables where necessary, optimising the integration of provision, overseeing referrals, and brokering community partnerships. The Programme Manager will also schedule meetings and shared activities, provide secretarial support, and represent Step Up Hub and the consortium at relevant meetings.

In addition, the Programme Manager will:

· be responsible for line management of two other Step Up Hub staff members working on I AM Brent programme deliverables, a Network and Communication Lead and a Community Engagement Lead,

· manage, report on, monitor and evaluate the progress of interventions,

· report to VRU, attend VRU meetings, and cascade relevant information from the VRU to consortium members,

· be responsible for engaging stakeholders and community partners, identifying and leveraging their skills, expertise and assets, and leading on youth and community forums

· help engender an environment of trust and collaboration to support stakeholders and community partners engage positively with Step Up Hub and the consortium,

· manage a grant pot and support the delivery of small projects that are funded from it,

· work to actively promote the consortium and Step Up Hub’s activities, as per the organisational guidelines, through producing publicity materials and written reports for regular newsletters and by keeping the website updated,

· coordinate and monitor project budgets, working alongside the finance officer as required,

· ensure that safeguarding is central to the service delivery and is systemically built into case management processes,

· ensure equality of opportunity is embedded in all service delivery by Step Up Hub and consortium partners,

· provide secretarial services for the project steering group, progress meetings and small grants awarding panel.

The programme manager will be supported by the Step Up Hub senior leadership team and consortium partners on all aspects of programme delivery.

Overview of the role:

Working in a small team, you will play an active role in the delivery of their External Affairs programme of work, primarily delivering secretariat duties for the APPG (All Party Parliamentary Group) on Deep Geothermal, as well as contributing to wider external affairs outputs.

Your core responsibilities will be to develop and deliver APPG Secretariat duties. You will ensure members and political stakeholders are kept informed, and that administrative requirements are met. You will be responsible for organising APPG meetings in Parliament and driving forward the APPG’s programme of work, liaising with multiple stakeholders across the public sector, industry, and academia. You will also monitor the public affairs landscape and deliver ongoing External Affairs programmes.

There will be opportunities to organise and attend Parliamentary and member events and to support meetings with parliamentarians and officers. Your work will include drafting briefings, minutes, press releases, and wider correspondence for members of the team, working across media relations, digital communications, stakeholder engagement, and crisis communications. You’ll undertake parliamentary monitoring to find and highlight debates and questions of relevance to members. You will also work closely with colleagues across other departments to ensure all external affairs messaging is aligned across the organisation.

Their head office is in Holborn, London – you will be expected to work in the office at least three days a week. Occasionally, you will travel to member offices, or other UK venues, to support events hosted there.

Key tasks:

- Ensure the APPG on Deep Geothermal is well managed and meets stakeholder expectations.
- Communicate regularly with external stakeholders.
- Produce internal written briefings ahead of meetings with Parliamentarians and industry stakeholders.
- Produce press releases and ensure they receive the widest coverage for them and their other work, by growing their network in trade and national press along with other media outlets.
- Take an active role in ensuring public affairs events are well run.
- Conduct regular media monitoring of Parliament and of the sectors they represent, identifying opportunities and risks for them and their members.
- Represent them and their members at Parliamentary and relevant industry events.
- Liaise with and manage the agencies/suppliers responsible for supporting the management of their public affairs programme.
- Working with the wider team, identify, develop, and deliver compelling thought leadership pieces (e.g., reports, whitepapers, blogs, opinion pieces).
- Keep external affairs content on their website up to date and relevant.
- Provide holiday and sickness cover for external affairs and comms roles.
- Support the development of their commercial opportunities, in collaboration with the Membership, Marketing, and Events team.
- Take direction and support your line manager and participate in any other tasks the organisation may require you to do.

Person Specification:

This role would suit someone with some experience in politics and/or external affairs, who would like to develop their skills and expand their knowledge in the renewable energy and cleantech sector. They will be adaptable, proactive, creative thinkers, and will get the job done whilst developing constructive relationships with colleagues. Candidates are encouraged to demonstrate experience of working with or managing APPGs, select committees, or advisory boards, and of dealing with multiple external stakeholders.

Essential:

- Exceptional organisational skills with a proven ability to meet deadlines and attention to detail.
- Strong written and verbal communication skills.
- Comfortable speaking and communicating with a range of internal and external contacts and organisations (e.g., the media, MPs offices, member companies, etc.).
- A professional attitude and willingness to work as part of a team.
- Creative and resourceful, with an ability to think beyond the obvious.
- Proficiency in Microsoft programs (Outlook, Word, PowerPoint, Excel, SharePoint, Teams).
- An active interest in Westminster, politics, and the policy-making process.
- An active interest in renewable energy, clean technology, and environmental issues.

Desired:

- Experience of APPG Secretariat duties, or committees, advisory boards, etc.
- Experience writing for different audiences (could be through press releases, statements, blogs, briefing papers, etc).
- Experience of media or political monitoring.
- Experience of supporting events and event management.
- Knowledge of mailing, website, and CRM software, e.g., WordPress, Mailchimp.

REF-216944