Supporting Officer Jobs in Hammersmith, Greater London

Dementia Carers Count have an exciting hybrid opportuinity to deliver timely and efficient fundraising and administrative support, at home with one day in the London office, as we work to ensure that no dementia carer ever feels isolated, invisible or alone. 

Job Title:   Fundraising & Admin Officer

Reports to:  Public Fundraising Manager 

Contract:   Permanent contract 

Hours:    35 hours/week

Salary:   £30,000 pa

Location:   Hybrid, one day a week in the London office.

Job purpose  

To deliver timely and efficient fundraising and administrative support, as we work to ensure that no dementia carer ever feels isolated, invisible or alone. 

Key responsibilities   

• Be the first point of contact for supporters, campaigners and others, managing enquiries via post, online and over the phone to ensure everyone has a quality experience.

• Manage processes for fundraising donations.

• Work with teams across the organisation and with carers to produce creative and engaging thank you and stewardship materials.

• Support the fundraising team with prospect research to help identify potential new supporters.

• Draft funder reports, small trust funding applications and fundraising communications.

• Support the administration and delivery of fundraising activities and initiatives.

• Keep up to date with sector developments and best practice in fundraising.

• Support the marketing & communications manager to deliver effective internal communications.

• Support the services team to deal with carer enquiries and casework, administer online groups, and produce reports.

• Support the organisation with general administrative duties as required.

Location:     Predominantly home working

Hours:         Full time (35 hours per week)*

* Employees who have completed the probationary period can choose to participate in a four-day working week. 

The Royal Society of Biology (RSB) is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences. 

The Royal Society of Biology is committed to promoting biology as a subject of choice to students in schools, colleges and universities. Through accreditation, we support and recognise excellence in biology teaching; champion a biology curriculum that challenges students and encourages their passion for biology; support young scientists through higher education; and provide career guidance at all levels.

Over the years, the accreditation programme has gone from strength to strength and, as a result, multiple strands of accreditation have been developed which includes Apprenticeship Accreditation, Foundation Accreditation, Standard Accreditation, Advanced Accreditation, Master's Accreditation, Doctoral Training Accreditation and International Accreditation. 

The Accreditation Officer will join a small dedicated team, managed by the Director responsible for Accreditation, Training and Professional Registers. The successful candidate will help to ensure that the objectives in the RSB five-year business plan are met, with an emphasis on facilitating accreditation applications, including attending site visits as a Society representative. In addition, there will be a requirement to assist with the administration of Professional Registers and our Training offerings. This role will require a reasonable amount of UK travel, some international travel, and nights away from home. 

To Apply

Create a free mySociety account and apply before 17:00 on Tuesday 29th October 2024 with a CV (2 page max) and covering letter (1 page max) outlining your suitability for the role. Interviews will be held on Wednesday 6th November 2024 by invite only.

You are welcome to contact us if you would like to discuss the post or your suitability.

Interviews will take place in Central London (by invite only). 

The RSB is committed to ensuring equal opportunities in the life sciences, and supports diversity throughout lifetimes at school and higher education, in the workplace and training; we value diversity and are committed to creating an inclusive culture. We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. 

Should you need any adjustments to this recruitment process, either at application or interview stage, please contact us.

We are SANE - a leading, independent mental health charity that aims to raise awareness and remove stigma, fight to improve services, provide emotional support and host cutting edge research.

We have been working tirelessly to improve the quality of life of anyone affected by mental health illness for over 35 years and provide emotional support by phone, email and text, 365 days a year.

Will you join us?

SANE is now looking to recruit a Remote Services Officer to join our Services Team.

SANE would love to hear from anyone with experience and enthusiasm for working in mental health. The Remote Services Officer will be part of our growing remote services workstream, working closely with the Remote Services Coordinator to develop our remote services.

We are looking for an individual with experience within a mental health related working environment, relevant volunteering, or have a strong interest in mental health. We are hoping you can bring your interest and your experience and add to our growing team.

At SANE we strive to create an environment that promotes inclusion, values diversity and provides every staff member with a sense of belonging. So, if you are looking to build a rewarding career, with opportunities for growth and development, within an established, non-for-profit organisation, come and join our friendly team.

The closing date for all applications is Midday on Wednesday 23rd October 2024.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.

 We are committed to equal opportunities and welcome applications from all sections of the community.

Job Description

1. Maintain remote volunteer overview in line with remote volunteer agreement and guidelines working closely with Remote Services Coordinator

2. Ensure all administrative work associated with the remote volunteer programme is completed accurately and in a timely manner

3. Support with remote training and events calendar as well as planning of training sessions and events 

4. Support recruitment, training and induction of new remote volunteers

5. Research and assist with implementing new support services for remote services

6. Liaise with team members from other SANE work streams

7. Share information with your team both verbally and in writing, to ensure effective handover to colleagues

8. Work as part of a team to build understanding and use your knowledge and experience to ensure our volunteers and callers are effectively supported

9. Record work in accordance with SANE’s organisational systems

10. Work closely with the communication, media and fundraising teams to ensure the voice and experiences of our callers is effectively communicated, including the provision of case-studies

11. Work within SANE’s values and policies & procedural guidelines at all times

12. Keep abreast of and work in accordance with relevant legislation and regulatory standards

13. Understand and work within SANE’s safeguarding framework

14. Ensure all work is in line with the Equality Act

15. Keep volunteers up to date with any key service information or legal or procedural changes, as appropriate

16. Ensure that any issues or concerns are discussed with a line manager

17. Attend supervisions and appraisals, and contribute to team meetings

18. Have a commitment to personal, volunteer and team development and your own well-being 

19. Be self-sufficient in terms of IT, and oversee any health and safety matters which may arise whilst on the shift

20. Undertake any other duties commensurate with this role.

Person Specification

Experience

1. Experience of working with people with mental health conditions/mental illnesses and families and carers

2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services

3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service

4. Experience of writing high quality short reports

5. Experience of planning and delivering training

Knowledge and Qualifications

6.Good general knowledge of the mental health system, access, treatment and common relevant legislation; and available support structures for people with mental illnesses and carers

Personal Qualities

7. The ability to support remote volunteers and provide them with support.

8. Be able to work with distressing and challenging content and ensure self-care

9. A work ethos underpinned by a commitment to equality and diversity

10. An understanding of and ability to work within appropriate professional boundaries

Skills

11. Excellent interpersonal and communication skills – both verbally and in writing

12. Committed to and able to adhere to organisational policies and procedures, especially regarding safeguarding and confidentiality

13. Able to work independently, flexibly and as part of a team

14. Good self-awareness

15. Effective organisational and planning skills

16. Proficient in IT packages including Word, Excel and Outlook, and ability (with training where necessary) to input and extract data from relevant databases

Location: Remote, with regular meetings in London, UK

Hours: 2.5 days per week

Sustainability First is a leading UK think tank and charity that acts as a critical friend to businesses, regulators, governments, and civil society, to create more sustainable energy and water sectors in the UK. We work tirelessly to advocate for policies that support environmental and consumer protection and to engage the public through accessible and impactful communication. We believe that it is possible to create a thriving economy that respects environmental limits and enables social equity.

Role overview:

We are seeking a dynamic and committed Advocacy and Communications Officer to join our team. This new role is integral to amplifying our voice with decision-makers, including business leaders, senior officials in central government and regulatory bodies, and amongst politicians. You will help to shape public policy and drive our communications strategy.

The ideal candidate will have a strong background in advocacy, excellent communication skills, and a shared commitment to our values. This is an excellent opportunity to develop a core role in our charity, as well as make a tangible impact on the environment and social equity in the UK. We will also be rolling out a refreshed brand and updated website – you will have the opportunity to help us make the most of our new branding.

What we offer:

• A supportive and inclusive working environment
• Opportunities for professional development and career progression
• The chance to make a tangible impact on environmental and public policy, and public awareness
• Flexible working hours including remote working
• 25 days' annual leave, pro-rata.

For further information and to apply, please visit our website via the ‘apply’ button.

Closing date: Sunday 3rd November 2024.

Sustainability First is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

We have an exciting opportunity for a Safety Officer to join our team.

Location: Gilwell Park, Chingford, London (with hybrid working)

Salary: £39,650 Band F, Level 3 (inclusive of Outer London Weighting)

Working Hours: 35 hours per week

Job Type: Fixed term until October 2026

About us

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

As our Safety Officer, you will:

• Conducting health and safety audits in line with the Scouts’ Safety Quality Framework, identifying areas of non-compliance and taking appropriate action to rectify these
• Providing members with specialist technical advice and support in the area of safety, outdoor activities and adventure
• Assisting the National Safety Manager in developing the Scouts’ safety rules, policies and guidance and support in line with industry and external best practice
• Researching, planning and preparing proposals for changes to rules, policies and guidance relating to safety and outdoor and adventure, ensuring they are in line with current Government guidance and legislation
• Using management information to inform best practice
• Working with local volunteer line managers to ensure the delivery of safe scouting to members, through compliance, quality assurance, and data insights
• Ensuring a high standard of resource materials, for members and delivering training
• Ensuring responsive and genuine engagement with internal and external stakeholders which will provide both challenge and support
• Any other duties as reasonably requested by the National Safety Manager and/or other Safe Scouting Management Team, commensurate with the general level of responsibility of the job

Who we're looking for:

• Good knowledge of relevant health & safety legislation and regulation
• Level 3 IOSH/NEBOSH accredited qualification
• Experience in delivering health & safety advice
• Experience of conducting health & safety audits and identifying risk
• Experience in office administration, using Information Technology, analysing/interpreting data and composing reports
• The ability to assimilate large amounts of data and information and provide a summary of key implications for others

We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.

• Flexible working hours 
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Onsite accommodation for all staff members staying over at Gilwell Park
• Double matching pension up to 10% of gross salary
• Free car parking at Gilwell Park
• Family Friendly employer with generous family leave

For more details about the Scouts and our great benefits:

Closing date: 11:59pm Wednesday 23rd October 2024

Interviews will be held online: week commencing 4th November 2024

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

Strictly no agencies.

The Duke of Edinburgh’s International Award (the Award) is a Non-Formal Education and Learning framework encouraging young people to find their purpose, place and passion in the world.

In more than 120 countries and territories, our globally recognised accreditation is available to all 14 to 24-year-olds, of all backgrounds, locations, cultures and abilities.

Through the programme, each young person becomes part of something special while developing their own interests, universal skills and life aspirations.

The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions. 

The Monitoring and Evaluation Officer will support the Senior Operations Manager and the Bid Manager to help develop and implement monitoring and reporting processes across the Foundation’s grant-giving activities.

To be successful in the role, you must have excellent knowledge of results-based monitoring and reporting, including experience in sampling techniques and the use of computer software in support of monitoring, reporting and statistical analysis; demonstrate strong organisational and administrative skills, and ideally have experience working with colleagues from different cultural backgrounds. This role will also work closely with colleagues from the Operations, Communications and Development teams to ensure accurate information is delivered to key stakeholders.

Summary

WE ARE HIRING!

ABOUT LAMBETH PALACE LIBRARY

Lambeth Palace Library is the historic library of the Archbishops of Canterbury and preserves the national archives of the Church of England. Our mission is to promote public access to our collection by welcoming researchers and through public engagement, such as outreach and cultural and academic partnerships.

The vision of Lambeth Palace Library is to collect, preserve and make accessible the memory of the Church of England so that its cultural and religious history can be explored and enjoyed by all.

ABOUT THE ROLE

The purpose of this role is to support the vision and mission of the Library by delivering key aspects of the Library's imaging service as well as key aspects of the Library's outreach activities and to contribute to planning future developments in the Library's digital offering.

Core Responsibilities

1. Engaging with our readers and researchers to promote the use of the collections, by providing high-quality copies of archival, manuscript and printed material in digital format, for members of the public as well as staff of the National Church Institutions.
2. Creating digital images for online resources, exhibitions and other forms of outreach, and digital surrogates for preservation purposes
3. Providing digital copies in accordance with the copyright law and advising customers on copyright issues; processing requests for permission to use Library images.
4. Maintaining the digital image bank, systematically storing new images with standard metadata and uploading items and volumes to LUNA image software, according to agreed procedures.

Key Role Requirements

• This is an office-based role, with the expectation of working from the office a minimum of 4 days a week.

ABOUT YOU

The Church of England is for everyone and we want to reflect the diversity of the communities we serve across the whole country. Therefore, while of course, we welcome all applications from all interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.

Please refer to the Job Description for more information about the role and person specification.

WHAT WE OFFER

Your Salary

• A salary of £38,918, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits:

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangements requests. All requests are looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

ABOUT THE NATIONAL CHURCH INSTITUTIONS

The National Church Institutions is a hybrid working organisation comprising a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.

Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Living out our values in all that we do, we:

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. We welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

To learn more about this role, please contact Tracey Wade at OR Krzys Adamiec at for an informal chat.

Please note: You must have the right to work in the UK to be considered for the role.

Vacancy Application Closing Date - 23 October 2024

Interviews will take place the week commencing 11 November 2024

About Us 

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success. 

We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace.  We provide them with independent careers guidance, high aspirations and strong employability skills. 

The Opportunity

We are seeking a Programme Officer to join our Work Experience Team. 

This is an excellent opportunity for an organised, enthusiastic and confident individual to join us in a role which has responsibility for ensuring suitable and safe work experience placements are sourced, managed and available for students. Our Work Experience programme provides a taster of the ‘World of Work’ helping to raise career aspirations and support academic progression.  Our team work with local and central London employers and education providers to source, manage and co-ordinate placements for over 5,000 young people each academic year.   

Key Responsibilities of the role include: 

• To secure, update and manage work experience placements.
• To handle telephone enquiries about the work experience programme, communicating with teachers, employers, parents and schools.
• To be a key point of contact for schools/educational establishments managing and overseeing the work experience process.
• To produce information and provide support to the Head of Work Experience and other team members.
• Completing one-to-one interviews with students with additional needs to ensure suitable placements are secured.
• Managing placements using a bespoke IT system. 

Benefits 

29 days annual leave plus bank holidays 

3 volunteering days per year 

Family friendly policies 

Hybrid working arrangements 

If you have the skills and desire to join our team, please see our job description and person specification for further details about the role. 

Inspire is committed to safeguarding and promoting the welfare of children and young people. Successful candidates will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service. 

Working Arrangements

We are advertising this vacancy as a full-time role. However, we welcome applications from applicants who wish to work part-time (minimum 20 hours per week) or school term time.

If you wish to apply for this role, working part-time or term-time hours, please state this within your covering letter.

How to Apply 

If you wish to apply for this role, please provide your CV and include a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification. 

Closing date 

This position is available immediately. Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person.  We reserve the right to close the application process early if we find a suitable candidate. 

Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants. 

Marketing Officer 
c. £28,000 to £35,000 per year 
Full Time, London-based, Hybrid Working 

The Talent Set is delighted to be working with a world-leading membership organisation dedicated to fostering a creative and regenerative future. This role involves promoting the organisation through a variety of written and multimedia formats, generating leads, responding to enquiries, and executing targeted digital recruitment campaigns. The ideal candidate will have excellent communication and persuasion skills, with the ability to inspire others while creating compelling marketing content and campaigns that drive engagement and support the growth of the community. 

Key Responsibilities: 

• Achieve individual and team recruitment targets by actively recruiting suitable individuals for the organisation’s members, aligning efforts with the organisation’s strategic focus. 

• Lead digital recruitment campaigns, including sourcing referrals from existing members, crafting marketing emails, producing content for digital channels, and re-engaging former members to rejoin. 

• Research and identify potential new groups of members, creating compelling marketing copy and content to encourage their engagement with the organisation. 

• Act as a primary contact for prospective members, through various communication channels, including email, phone, and in-person meetings. 

• Develop and manage targeted B2C and B2B digital recruitment campaigns, creating engaging content such as copy, visual imagery, and videos for distribution across multiple platforms. 

• Provide account management to Partners, ensuring continued investment in the organisation for their staff, students, or members, while maintaining high levels of customer service. 

Person Specification: 

• Passionate and proactive, with qualification/experience, with a strong foundation in customer service and response handling. 

• Demonstrated experience in producing marketing copy and a variety of collateral, including newsletters, videos, graphics, and other digital assets. 

• Proven ability to create compelling social media content that drives engagement, increases reach. 

• Strong written communication skills, including excellent copywriting and editing abilities to produce clear and engaging materials. 

• Experience working towards targets, particularly in demand generation, conversion, and income. 

• Excellent interpersonal and persuasion skills, with the ability to confidently engage others through one-to-one conversations, public speaking, and marketing activities. 

The deadline for applications is Sunday 3rd November 2024. 

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. 

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

Job Title: Evaluation Manager

Salary: £37,500

Contract Type: Permanent

Working location: Full-time, 35 hours per week, although 4 days / flexible hours may be considered

Working location: Remote. This post holder will be based at home, with office visits approximately once a month, and department/organisational away days which will be discussed with Line Manager. The role may involve some occasional irregular travel to visit schools, attend events and represent Magic Breakfast at meetings throughout the UK.

Reporting to: Head of Impact and Insights

Direct reports: Insights Officer

JOB PURPOSE 

The newly formed Impact and Insights Team exist to provide research, insights and evidence; helping Magic Breakfast to achieve our mission of ending child morning hunger now and for good. The Evaluation Manager is key role within the Impact and Insights Team, responsible for evaluating the service delivery programme at Magic Breakfast – this includes evaluating new pilot approaches, assessing the impact, driving continuous improvement and shaping our offer enabling us to tackle child morning hunger today. 

The Evaluation Manager is pivotal in spearheading the strategic planning, delivery and dissemination of Magic Breakfast’s day-to-day evaluation activity, as part of the wider Impact and Insights Team’s approach to communicating research, evaluation and insights. They will hold responsibility for planning, coordinating and delivering a comprehensive programme of evaluation projects to support evaluation and impact measurement, continuous improvement, business development and communication. Our ideal candidate for this role will have experience in social research or programme evaluation.

KEY RESPONSIBILITIES: 

• Plan and manage a comprehensive programme of evaluation across Magic Breakfast’s provision. 
• Work collaboratively with colleagues and funders to develop and deliver an effective, achievable evaluation plan that will make a difference for children and young people. 
• Optimise Magic Breakfast’s evaluation infrastructure to meet the demands of internal and external stakeholders. 
• Integrate the voice of lived experience into our evaluation by actively listening to and incorporating the insights and feedback from our beneficiaries. 
• Assess and improve evaluation support and outputs provided, adapting approaches to improve

Please see attachement for full job description

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work. Some of our benefits include:​

Please see our job pack for more details

APPLICATION PROCCESS

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Should you have questions about the role before applying please email our People and Culture Team, recruitment @magicbreakfast. com

Close - 27th October 2024

Shortlisting - 28th-30th Oct 2024 

Interview 1 - 6th and 7th November 2024

Interview 2 and informal interview -  13th November 2024

Marketing Officer
c. £30,000 – 35,000 per annum + yearly bonus
Full Time, London based 3 days per week in office

The Talent Set is delighted to be working in partnership with an excellent membership association as they recruit an experienced and proactive Marketing Officer. The Marketing Officer will be a vital member of the Marketing Team. This role involves managing campaigns, communications, and the platforms used to deliver them, with a focus on promoting professional development products and services.

Key Responsibilities:

• Plan, develop, and deliver multi-channel marketing campaigns to promote professional development products and services, including training courses, events, qualifications, apprenticeships, and webinars, to both members and non-members.
• Create and disseminate engaging marketing content across various platforms, ensuring alignment with campaign goals and organisational objectives.
• Manage and optimise promotional channels such as the website (SEO and user journey), email marketing, organic and paid social media (LinkedIn, Facebook), paid search (Google Ads), partnerships, and print/online advertising.
• Collaborate closely with operational teams to ensure marketing efforts are integrated with their goals, driving awareness and participation in the offerings.
• Track and report on performance KPIs, providing insights and identifying opportunities to improve campaign effectiveness and overall marketing performance.
• Provide ad hoc support to the Engagement department, assist with the organisation and promotion of their events, and offer administrative assistance as required.

Person Specification:

• Passionate and eager to expand marketing expertise, with a proactive approach to learning and developing a diverse set of marketing skills, including digital and traditional methods.
• Exceptional verbal and written communication abilities, with a strong grasp of tailoring messaging to different audiences and utilising design and imagery effectively to enhance marketing content.
• Detail-oriented and consistent, ensuring all marketing materials and communications are of high quality, accurately presented, and aligned with brand standards.
• Proficient in digital tools and platforms, including email marketing systems, website content management systems (CMS), customer relationship management (CRM) databases, and experience with Adobe Photoshop, Premiere Pro, or similar.
• Confident in face-to-face interactions with stakeholders, demonstrating professionalism and composure at conferences, exhibitions, and other events while representing the organisation effectively.

The deadline for applications is Monday 11th November 2024.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

About the position

The GMS Support Manager will be responsible for leading on the day-to-day operations of the Freedom Fund’s new Salesforce Grant Management System. The project to develop the new GMS is currently in progress, with user training expected to take place in January 2025 and the Go Live planned for February 2025.  The transition to the new system will be a significant change in the organisation’s way of working; currently the Freedom Fund’s grant management process is manual and spread over multiple different platforms.

Initially, the focus of the role will be on supporting the Freedom Fund staff as they transition to using the new system, including assisting with user training and working with the implementation partner Hyphen8 to identify and resolve any issues that arise. Following Go Live, the GMS Support Manager will be responsible for leading on administration and maintenance of the system, requiring a good technical knowledge of how Salesforce works. The role will be responsible for user training and support, leading on staff consultation for future system developments and prioritising requests. The successful candidate will also act as the main point of contact between the Freedom Fund and implementation partner Hyphen8 for both ongoing support and future development phases. 

Responsibilities 

• Support the roll-out of the Freedom Fund’s new Grant Management System, including supporting Hyphen8 with user training and troubleshooting any issues that arise during the transition.

• Lead the day-to-day operations of the Salesforce system; including system performance, change control and user support 

• Support the day-to-day administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports and dashboards 

• Be proactive in system maintenance including keeping up with Salesforce releases, features and best practices 

• Be the key point of contact between Freedom Fund and Hyphen8 

• Understand the Freedom Fund’s needs and work with Hyphen8 (as appropriate) and staff to meet changes 

• Decide how best to direct the core support hours provided by Hyphen8 during version upgrades in order to achieve the best results 

• Understand and own the Freedom Fund’s Salesforce architecture including the data model, integrations (including with the finance system), reporting and analytics 

• Maintain data quality by monitoring data and addressing the procedural issues which lead to loss of quality 

• Promote the use of Salesforce across the Freedom Fund, optimising the return on investment in this capability 

• Interpret and prioritise requests for GMS development and support 

• Work with colleagues across the Freedom Fund to understand business needs, finding a suitable mixture of support, challenge and direction to enable colleagues to get the most from the GMS 

• Deliver end user support and training to help colleagues use the system effectively 

• Ensure compliance with relevant data protection regulations and internal policies

• Train Freedom Fund IT Officer on core functionality of the new GMS 

Qualifications and experience

Essential

• Entitled to work in London without work permit sponsorship is essential

• Experience of leading the day-to-day operations of a Salesforce system; including expertise in system performance, change control and user support 

• Good knowledge of Salesforce features and functionality 

• Good working knowledge of GMS/CRM principles 

• Experienced in requirements gathering, analysis, solution design, and documentation 

• Strong business analyst with ability to think critically and strategically when gathering and validating requirements 

Desirable

• Experienced project manager 

• Salesforce Advanced Administrator certification 

Personal attributes

Essential

• Highly organised, with a meticulous and thorough approach to work 

• Ability to see projects through from start to finish, managing time and tasks effectively with a varied workload 

• Excellent communication, influencing and stakeholder management skills 

Compensation

• £51,075 to £52,419 per annum for full-time (£34,050 to £34,946 per annum actual)

• 10% non-contributory pension scheme.

• 25 days holiday pro rata, plus public holidays.

Ukie is the trade association that represents and supports the UK’s thriving video game and interactive entertainment industry. Our small team supports a membership of nearly 700 leading businesses, helping them as they create some of the world’s most exciting games.  Our membership includes cutting-edge companies working across the interactive entertainment industry from Sony PlayStation, Electronic Arts and Microsoft to Improbable, Space Ape and Jagex. 

With a changing political environment and new Government there are several significant issues for the sector to navigate including online safety, the use of AI, long term skills and training challenges, and how to maintain the sector as an engine of growth in the UKs creative industries. We are offering an exciting opportunity for an ambitious, bright and determined policy and public affairs professional to join our team and shape how we engage Government and other external stakeholders on behalf of our members.

Increasingly we are working beyond the games and interactive entertainment industry, working on a cross sectoral basis with partners in the creative and tech industries. We also work with other relevant trade associations on an international level to share best practice and ensure we are able to react to and shape policy on a global basis.

About you
This role his is an ideal role for an ambitious, self-motivated individual who thrives in a small but dedicated team environment and who wants to develop their knowledge of policy making, engagement and campaigns at a trade body with a national profile.

Ideally you will bring:

• The ability to work accurately with a good eye for detail
• The ability to manage and meet deadlines and competing priorities
• The ability to work with a range of internal and external stakeholders with varied priorities
• A willingness to learn and develop specialist policy knowledge and how it affects the video games sector
• Excellent writing skills and the ability to condense complex policy areas into understandable briefings for stakeholders
• Good political acumen and the ability to spot trends and opportunities for engagement for Ukie and its members

What you’ll be doing

• The post holder will help advance Ukie’s policy work on aspects of UK and international policy impacting the games and interactive entertainment industry through:
• Monitoring policy changes and providing in-depth policy analysis, research, and reports for internal stakeholders.
• Relationship building and engagement with Ukie members and wider sector stakeholders, including attendance at internal and external stakeholder meetings and coalition industry groups.
• Support the Senior Policy Manager in research for Ukie’s external consultation responses, co-ordinating with members and facilitating internal forums for discussions on particular issues.
• Support in organising events and engagement with policy makers within Whitehall, Westminster, the Devolved Governments and with regional, combined and local authorities as well as with our global partners in the EU, US and further afield. 
• Assisting the policy and research teams with major public affairs projects and campaigns according to the UKIEs internal strategy and drawing on Ukie’s internal data and external partners where appropriate.
• Supporting and promoting Ukie at external political meetings, including our bi-annual Westminster Games Week.
• Support in raising the profile of Ukie and its significant policy priorities through external communications in partnership with the Ukie campaigns team, and through public scrutiny such as the use of written parliamentary questions.
• Acting as the lead point of contact for the APPG on Video Games and Esports to which Ukie acts as the secretariat and taking responsibility for liaising with its members.
• Lead on external policy communications such as the Ukie Policy Byte, the bi-weekly political newsletter, with support from Senior Policy Manager and Head of Policy where necessary.
• Be responsible for the team administration of internal stakeholder meetings, including sending out invites, taking minutes and preparing relevant material as well as maintaining up to date email lists of all stakeholders.

Relationship Management

• Develop and maintain relationships with games industry member businesses and a wide range of external bodies; including partner organisations, government officials and other trade bodies.
• Support the Senior Policy Manager and Head of Policy in the management of Ukie’s internal stakeholder groups – including Ukie’s policy group and its various working sub groups.
• Maintain stakeholder engagement trackers and act as a point of contact for external engagement with Parliamentarians, regional politicians and their offices.
• Support the Head of Policy and Chief Executive in any external engagements.
• Support the policy team and wider Senior Management team with other reasonable tasks as required

 Qualifications and experience required for this role 

Qualified by experience. You don’t need to hold a degree to apply for this role, but experience of working in a policy facing role, public affairs agency or regulatory environment would be advantageous. On-the-job training will be provided via Ukie or external providers where appropriate.

Hours of Work 

• Monday to Friday – 9.00am to 5.30pm
• Expectation that some evening and weekend work may be required to attend or run Ukie events as the business requires. 

This role profile is not exhaustive; working as part of a small and dynamic team, there will be an opportunity to tailor the role to your interests and ambitions in agreement with the Senior Policy and Public Affairs Manager and Head of Policy and Public Affairs.

There is also the expectation that you will be flexible to help the wider organisation and its other teams in accordance with its strategic priorities where necessary, as directed by the Head of Policy or Chief Executive where appropriate.

As a social enterprise and registered B-Corp, Impact Hub London is a home for positive change. Our purpose is to accelerate entrepreneurial action that benefits people and planet. Through our workspaces, business support programmes, membership community and events, we bring together impact-driven individuals and organisations to build a more fair and sustainable future. We are part of the world’s leading network for building communities and ecosystems for change through social and environmental entrepreneurship, with 120 Impact Hubs across 67 countries hosting 25,000+ members.

Impact Hub London currently operates two fully hosted flexible workspaces in King’s Cross and Euston, offering co-working, team desks, micro-offices, meeting rooms and two unique event spaces for hire. We have supported hundreds of social enterprises to incubate and scale from our King’s Cross premises since 2008, and in April 2024 we opened a new state-of-the art innovation hub within British Land’s flagship life sciences district in Euston, which has quadrupled our capacity.

CEO

Impact Hub London

London (King’s Cross/Euston) – with one day working from home

£85k + plus training allowance, pension, medical cash plan and profit share scheme.

This is an exciting leadership opportunity for a highly motivated individual who can combine passion for our purpose; motivational, inclusive team leadership; and the commercial acumen to secure strong financial performance. The opening of our new Euston premises unlocks the opportunity to step change our revenue and our impact. The new CEO will look and plan ahead for the future growth of the organisation across London.

We are looking to appoint an inspiring and leader who:

- Is a champion for our purpose with a track record of successful leadership from a social enterprise, commercial       organisation or brings cross-sector charity experience

- Has a scaling mentality, underpinned by process discipline and entrepreneurial mindset with a focus on impact

- Is an engaging, inclusive and supportive leader, enjoys building teams and developing talent

How to apply:

If you are motivated to join a B Corp and social enterprise that’s accelerating entrepreneurial action for people and planet and possess the skills and experience we're looking for, we would love to hear from you. For further information about this brilliant opportunity and to review the dedicated microsite, please click 'apply via website'.

IHL will not tolerate direct or indirect discrimination against any person on grounds of age, disability, gender, gender reassignment, marriage, civil partnership, pregnancy, maternity or paternity, race, ethnicity, national origin, religion or belief, sex, or sexual orientation, socio-economic background or other factors which do not affect the ability of an individual to undertake the job. We seek to go beyond the protected characteristics listed in the Equalities Act 2010 and also to take into account the effects of intersectionality and systemic bias. 

Please let us know if you require any reasonable adjustments throughout the application and interview process.

Timeline:

Deadline for applications:                          22nd October 2024

We are currently reviewing applications on a rolling basis and reserve the right to withdraw at any time.