Supporter services volunteer volunteer roles in avonmouth, city of bristol

Sight loss can be a big deal for many people: It often comes later in life and throws up many challenges. There can be a lot to get your head around and new things to learn. In this role you will help people who have had an initial contact with RNIB by sharing with them relevant information, including available services, ways to connect with others in a similar situation, and opportunities to play a positive role in removing barriers in society. In support of your conversation you will make brief, accurate notes in the customer contact record. In short, you’ll play an important role in helping people on the journey to living well with sight loss.

You will join a well-established, friendly team that make outbound calls to RNIB beneficiaries and supporters. This role can be done from home, with the ability to make calls at times that fit in with your schedule. We’re seeking a minimum commitment of four-six hours per week. Calls can be made between 12pm and 7pm. Full training will be given before you start making calls. We are seeking to recruit a group of volunteers that includes some individuals with lived experience of sight loss.

How you will be supported in your role
Comprehensive training will be given before you start making calls, and support will continue throughout your volunteering. The team you are joining is located across the UK. There are opportunities to connect with other volunteers and colleagues via MS Teams, including social “Kettle catchups”. The team meets twice a year in person, and you will be very welcome to take part.

Reliable broadband or ethernet as calls will be made through your internet connection. You’ll need a quiet and confidential space at home when making calls, so that neither your screen nor conversations are visible / audible to others in your household.

How often will I be needed?

• 4 Hours per Week

Key requirements

• You must be aged 18 or over. This opportunity requires two references.

Location

Region

• Yorkshire and the Humber, West Midlands, South West, South East, North West, North East, Greater London, Northern Ireland, Wales, Scotland, East Midlands, East of England

Home based

• This role is home based

Additional location information

• Homebased

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• You will have a friendly, empathetic and non-judgemental disposition and be able to listen well – acknowledging and building rapport. A sociable nature and the ability to put people at ease are important qualities. You will be confident with IT and will have experience of MS Windows and common software.

Are you an Albanian speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!

Many older adults and vulnerable individuals in the UK’s Albanian-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.

What is the Talking Bubble Project?

☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Albanian.

Why volunteer with us?

✔ Support members of the Albanian-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose

Requirements:

✔ Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.

How to get involved:

Simply apply through CharityJob’s website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.

✔ Open to UK residents only.

Help us spread kindness and connection within the Albanian-speaking community across the UK!

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

About the Role

We are Buttons & Bubbles C.I.C. and our mission is to increase inclusion and representation for disabled families across society. We offer a variety of services including bespoke characters, workshops, free resources, events, sensory trails, and more.

We want to collaborate with more organisations, schools, and hospitals to spread the word about our work and services. To do this, we are looking for volunteers to join our outreach team and support these efforts.

Who Are We Looking For?

• Enthusiastic about increasing representation and inclusion

• Interested in development, with possible experience working with schools, hospitals, or in business development

• Strong communicator (verbal or other forms such as Sign Language, Eye Gaze, etc.)

• Creative thinker who can bring fresh ideas to the team

• Collaborative and team-minded

What Do We Expect?

• Willingness to undertake our virtual training programme

• Have an Enhanced DBS check (preferably on the update system) or be willing to complete one with us

• Sign our volunteer contract (we are happy to discuss reasonable adjustments if needed)

• A positive and inclusive attitude toward disability and illness

What Can You Expect?

• A supportive, kind, and nurturing team that values its volunteers

• Flexibility- contribute at times that suit you

• Supportive approach to accessibility and accommodations

Benefits of Volunteering with Buttons & Bubbles C.I.C

• Make a tangible difference in your community

• Develop skills in outreach, communication, and partnership building

• Enhance your CV and demonstrate reliability to future employers

• Explore new areas of interest and take on additional tasks if desired

• Build confidence while contributing to meaningful work

We are looking for volunteers who can spend time with our clients  in and around Central London.  Meetings are  regular over a period of 6 months; weekly or fortnightly.  Many volunteers stay involved for much longer but only because they enjoy what they do! 

Befriending is a simple way to make a positive difference to someone who is lonely or socially isolated and your gift of time and regular companionship will give them, and you, something to look forward to. As one of our volunteers once told us, “this is an easy, very meaningful way to help someone and is immensely rewarding and fun!”  

Your meetings could be in the local community, having chats in a coffee shop, visiting places of interest, or in our client’s home; all activities are risk assessed so what you do together will depend on the results of this, and / orour clients abilities and interests. Most of our clients are older 1st and 2nd generation Scots living in London who simply want to do the activities that most of us take for granted but have no-one to do them with.

ScotsCare works across London and beyond so we're looking for volunteers who live in the area or can travel to the following areas; Lambeth, Islington, Camden, central London and Broxbourne EN10. We may have clients in more locations so please contact us to learn more if you want to be involved in this rewarding and impactful activity. 

We provide training before you start, ongoing support once you are matched, out of pocket expenses, references, social events and newsletters to keep you informed.

This could be the ideal opportunity to gain practical experience of working with adults in a health and social care setting, or for anyone who enjoys meeting new people and making their lives a little brighter. 

Please note, this is an unpaid voluntary role and applicants must be living in or around the London area. 

Please contact us for more information, and a very warm welcome!

Skills & Characteristics Required for Befriending are:

• English spoken, good communication skills for listening and talking 
• Friendly, warm, non-judgemental 
• Honesty, reliable and committment to helping others
• Empathy and patience
• An ability to follow policies and procedures

We will process a DBS check for all successful applicants and require two references. 

Fundraising Volunteer

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Our vision is a society where every cat has their best possible life because they are protected, cared for and understood by everyone.

We are a movement of people championing the welfare of cats. We lead society in a richer understanding of all cats and care for those that need our help.

Our Purpose is to to help people see the world through cats’ eyes

Our brand new Community Fundraising Hub is here to support you in this role, so there's never been a better time to get involved!

A bit about this role:

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

What can you expect to be doing?

As a flexible role, you have the choice to be involved in the following:

• face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.
• online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.
• bringing new ideas! We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.
• engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

What are the benefits to you and the cats?

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of volunteers. Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

• Sympathetic to cats and our values
• Happy to be part of a team of dedicated volunteers and employees.
• Flexible and adaptable to different events/activities
• Open to new ideas and ways of fundraising

Time expectation

This role is very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Remote Volunteer Opportunity: Virtual Office & Admin Support

Help us build the foundations for success from wherever you are!

We are seeking a highly organised and detail-oriented individual to join us remotely as our Virtual Office & Admin Support Volunteer. You will be essential in setting up and maintaining the organisational systems that allow our youth workers to focus on igniting potential in Inner London.

About Urban Youth: Igniting Potential in Inner London

In the vibrant, fast-paced heart of London, a generation of young people is brimming with potential, yet facing unique challenges. That's why we created Urban Youth.

We are a brand new, dynamic youth work charity dedicated to reaching the young people who need us most in Inner London's deprived areas. Our mission is to move beyond passive engagement and create active opportunities that inspire, connect, and empower.

Our Approach:

• Mobile Hubs: Deploying the Youth Bus and Pop-Up Hubs to meet young people where they are.

• Partnerships: Working within schools, colleges, and community organisations.

• Impact: Focusing on diversionary activities to teach Social and Life Skills, build Confidence, and foster Discovery and Connection in a non-judgmental environment.

We are lighting the fuse on potential, empowering today’s youth to become tomorrow’s confident, capable, and connected leaders.

Your Role: Virtual Office & Admin Support Volunteer

This critical, remote-based role will be instrumental in ensuring our organisation runs smoothly as we prepare for our 2026 launch. You will be responsible for a range of administrative tasks, creating the efficient systems that support our entire team.

Key Responsibilities:

• Document Management: Organising, formatting, and storing essential charity documents, policies, and procedural guides (e.g., creating templates, updating contact lists).

• System Setup: Assisting with the initial setup of digital organisational tools, databases, and filing structures (e.g., cloud storage organisation).

• Correspondence: Drafting, editing, and scheduling internal and external communications (e.g., thank you letters, internal updates, meeting minutes).

• General Support: Providing administrative assistance to the leadership team as required, ensuring tasks are completed accurately and on time.

Skills We Need:

• Proven experience in Office Administration, Secretarial Support, or related roles.

• Exceptional organizational skills and meticulous attention to detail.

• Proficiency with Microsoft Office Suite (Word, Excel) or Google Workspace.

• Strong written communication and proofreading abilities.

• Ability to work independently and manage time effectively in a remote setting.

Commitment:

• Approximately 4 Hours Per Week (Very Flexible)

• Location: 100% Remote (UK-based)

If you have strong administrative skills and want to use them to help launch a vital charity, apply now and help us build our systems with purpose.

TEAM

URBAN YOUTH

Your City. Your Vibe. Your Admin Skills.

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a community champion volunteer you’ll be supporting Sense’s fundraising team, playing a vital role in helping Sense to raise funds and awareness to support people with complex disabilities. 

You’ll engage with individuals, local businesses, and regional press to share our mission, organise events, and inspire others to take action. Whether you’re great at planning events, researching opportunities or connecting with your community, this role has something for you.  

This is a flexible role, with the opportunity to volunteer either virtually or in your local community. We are looking for volunteers able to offer a minimum commitment of 2 hours per month. 

We’re looking for people who are passionate about Sense’s work to support disabled people with complex needs and who have a calm, kind and friendly personality.

Please note that you will not be providing care for the people Sense supports as part of this role.

Due to the nature of the volunteer role, we cannot accept applications for anyone under the age of 18.

The four areas of the role:

As a Community Champion, you’ll have the opportunity to take part in a variety of activities, organised into four main role categories. You can choose to get involved in one or more of these areas, and we’ll discuss your preferences with you as part of the application process. Please note, we don’t expect volunteers to take on every area. Instead, we’ll focus on what interests you most and shape the role around your strengths and skills.

Event volunteer:

Support Sense’s Community Fundraising team by:

• Organising your own fundraising events in aid of Sense.
• Supporting and participating in fundraising events at your local Sense services, and shops.
• Supporting with fundraising admin, for example sourcing prizes for Sense fundraisers.

Skills needed:

• Creative, with fresh fundraising ideas and enthusiasm.
• Organised, with the ability help co-ordinate multiple aspects of an event.

Local public relations (PR) volunteer:

Boost Sense’s profile in your local community by:

• Writing content for local press releases.
• Building a network of local media contacts.
• Supporting regional output of national campaigns. 

Skills needed:

• Strong written communication
• Able to follow branding and messaging guidelines.
• Self-motivated and proactive in seeking opportunities. 

Fundraising researcher:

Help boost Sense’s regional income by researching available grants, partnerships and other local connections. Responsibilities include:

• Researching local grants and business partnerships.
• Researching networking events.
• Helping us to source prizes for Sense fundraising events.

Skills needed:

• Self-motivated, with the ability to work independently.
• Organised, ensuring new leads are accurately recorded and shared. 

Community connector:

Act as an ambassador for Sense, attending events across your community to thank supporters, and forge new partnerships.

• Attending cheque presentations, thanking our supporters.
• Giving presentations about Sense to local schools and community groups.
• Engaging with local businesses and groups, to forge new relationships for Sense.

Skills needed:

• Strong communication skills and enjoys public speaking opportunities.
• Well-connected in their local area, and love engaging with people.

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles. 

• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

-Please note that the vacancy will close automatically if we reach out the maximum number of applications for this round of recruitment. 

Childline is a vital service, available 365 days a year to support children and young people, whatever their worry or concern.

In 2020 we set up our virtual Childline base to support children and young people by answering their e mail contacts. Home-based Childline email counsellors respond to emails from young people who have got in touch with something that's worrying them, whether it's bullying, abuse, self-harm or family relationships. 

Please Note - Please note this advert will close when we have sufficient applications to fill our training groups. 

You'll need a laptop or PC with a Microsoft Windows 10/11 or Apple MacOS (version 12 or above) operating system, with speakers, a USB port for a headset and a webcam along with a mobile phone. Note: a tablet, smart phone/tv and Chromebooks are not suitable. You will need a minimum broadband upload speed of 5MB and minimum download speed of 10MB. Internet connection via a dongle is not suitable for home working on Childline shifts. You'll also need a private, confidential space for shifts.

If you are interested in volunteering for the virtual Childline base and want to find out more about home-based e mail counsellor role, the next step is to attend a Volunteer Information Meeting, which is a fantastic opportunity to:

Meet with staff as well as volunteers to ask any questions you may have
Learn more about the application process and your volunteer journey

Our meetings are designed to help you decide whether you want to apply – there's no obligation or expectation that you'll apply if you attend one. At the meeting, you'll also receive information on other ways you can become a supporter of the NSPCC.

To book a place at one of our online Volunteer Information Meetings, please click 'Join Us' to register your interest.

Please Note: You must be over the age of 16 to apply for this role.

The Charity for Action on Spiritual Abuse (formerly Replenished Life) is on a bold mission — and we need passionate, committed individuals to join us at a pivotal moment in our journey. 

Our Vision 

We believe in a world where everyone who has experienced harm in a spiritual, religious, or faith-based context is: 

• Heard and understood 

• Properly supported 

We are working towards a world where every faith and secular organisation: 

• Knows how to recognise and respond to spiritual abuse 

• Understands what a healthy religious or spiritual culture looks like 

Why Now? 

Thanks to a major Comic Relief Organisational Growth Fund grant, we are scaling up in big ways — expanding our support services, training programs, and research initiatives. With this growth comes an exciting opportunity: 
We’re recruiting 3 new trustees to join our dynamic and forward-thinking board. 

Who We're Looking For 

We are especially keen to hear from people with skills and experience in any of the following areas: 

• Financial planning and oversight 

• Strategic thinking and organisational development 

• Safeguarding and complaints handling 

• Policy, process, and quality assurance 

Whether you're already a trustee or exploring this role for the first time, if you believe in safer spiritual spaces and have time to give (around 1–2 days per month), we want to hear from you. 

We are committed to building a diverse trustee board that reflects the communities we serve, and we warmly welcome applicants from all backgrounds, faiths, and none. 

Why Become a Trustee? 

Being a trustee is more than governance — it’s purposeful leadership. It means: 

• Playing a vital role in a growing, impactful charity 

• Using your skills for social good 

• Collaborating with passionate, kind, and committed people 

• Gaining new experience and strategic insight (great for your career or personal growth!) 

• Helping shape national conversations around spiritual abuse, faith, and safeguarding 

We’ll support you every step of the way with training, resources, and a friendly, engaged trustee and leadership team. 

Time Commitment 

• Quarterly online board meetings (weekday evenings) 

• One in-person strategy day per year 

• Occasional reviews or input between meetings 

• Ongoing contribution to your portfolio area — within your flexible 1–2 days/month 

Practical Bits 

• This is a volunteer role (reasonable out-of-pocket expenses reimbursed) 

• Supportive induction and ongoing trustee development provided 

Ready to Make a Difference? 

To express your interest, contact Ruth Appleton through charity job message 

Download the full Trustee Recruitment Pack

Want a chat? Ruth is happy to talk more about the role before you apply.