Supporter Services Officer Jobs

Porchlight is Kent’s largest homelessness charity and a leading provider of housing, mental health and wellbeing services across the southeast. It’s an exciting time to join our fundraising team as we continue to build our profile across the county.

As the individual giving and legacy manager, you will develop the charity's individual giving and legacy programs, increasing the value and length of support from existing and new supporters. Identify audiences, products, and messages, and develop donor journeys to maximize sustainable income. Working with the Head of fundraising, and the wider income generation and communications team you will develop multi-channel campaigns that inspire and engage people and motivate them to support Porchlight.

This is a great opportunity to be part of a team that’s taking Porchlight’s fundraising activity to the next level, growing reach and engagement and driving change for the homeless and vulnerable people we support.

The role requires:

• Knowledge of individual giving and legacy fundraising principles and practice
• Knowledge of Charity law and the Fundraising Regulator’s code of conduct
• Experience of designing and delivering fundraising campaigns
• Experience of developing and implementing individual giving and legacy strategies
• Experience of donor development and working to targets
• Experience of using a contact management database to manage relationships
• Experience of budget planning and forecasting

Working pattern: 9am to 5pm Monday to Friday with some flexibility available

Contract type: Permanent, full time. 

Interview date: 15th Janaury 2025

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

D1 £29,688.36 to D3 £36,305.99

Review date

29/12/2024

The Community and Events Officer reports into the Community and Events Manager and is responsible for the and operational delivery of this income stream.

You’ll have experience within events or community fundraising, you’ll be proactive and creative in your approach; used to juggling multiple priorities and passionate about delivering the best experience for supporters and donors.

You will be a great communicator and organiser and be actively involved in all aspects of event logistical management, including being the lead on the day at events and ensuring the event runs smoothly from start to finish. 

You will understand the importance of working within your community and will lead the community charge across a defined catchment area. You will have an ability to work effectively under your own initiative as well as collaboratively within a team.

Knowledge and experience

Essential

·Experience of managing budgets, income, expenditure and working to financial targets

·Proven track record of working to and achieving targets

·Demonstrable experience of managing a portfolio of community supporters

·Knowledge of fundraising techniques & legislation

·Experience of working in a busy community/regional fundraising team

·Proven track record of development of income streams

·Experience of campaign management

·Demonstrable experience of event management preferably within a fundraising environment including the development of events from feasibility to delivery

·Experience of dealing with commercial donors

Desirable

·Experience of using Donorflex or another CRM

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Excellent interpersonal and communication skills

·A creative thinker

·Adept at decision making

·The ability to use relevant software

·Planning

·Working to deadlines

·Accuracy

·Written/oral presentation Numeracy

·Proven track record of working to and achieving targets

·Ability to prioritise and work with conflicting deadlines

·Effective diary management

·Strong planning, organisational and project management skills

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

The income processing officer will take the lead in maintaining and optimising our fundraising income processes. This is a new role, which will be at the forefront of ensuring our income processes are efficient, comply with Gift Aid regulations, meet PCI compliance standards and contribute towards the best possible supporter experience.

The successful candidate will work collaboratively with teams across the charity, communicating with colleagues at all levels. They’ll build relationships with internal and external colleagues, including managing the relationship with our Gift Aid volunteers.

The role is perfect for someone with a passion for process management, who’ll thrive on ensuring that our income processes are running efficiently and compliantly.

About you

Our successful candidate will be a collaborative individual who enjoys building relationships with colleagues and external stakeholders, including volunteers.

Highly organised, proactive and calm under pressure, you’ll be able to prioritise and manage multiple tasks and projects simultaneously to deliver agreed outcomes.

You’ve excellent attention to detail and will be meticulous in monitoring processes to maintain compliance and ensure they’re working optimally.

Ideally you’ve a good working knowledge of HMRC’s Gift Aid regulations and PCI compliance, or experience of working with regulations of a similar complexity, but full training will be provided for the right candidate.

If you’re a collaborative, organised, proactive and detail-orientated individual with a passion for maintaining and developing processes, we’d love to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home. Occasional travel may also be required for the role.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9am on Monday 6 January 2025

Interview date: Tuesday 14 and Wednesday 15 January 2025

ellenor is a charity and a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across the London Borough of Bexley. The Organisation has In-patient, Community, Wellbeing and therapeutic services at Northfleet.

We seek a dynamic, compassionate Operational Lead to enhance our Children’s Service. Candidates should be registered Children’s Nurses with expertise in Oncology, Complex Care, and Palliative Care, plus experience managing and developing services. Strong clinical and communication skills and a passion for exceptional care are essential.

About the role:
As the Operational Lead you will manage and co-ordinate the service, whilst also participating in direct patient care. You will work closely with other providers across Kent and as part of CHaL (Childrens Hospices across London) in developing and designing services that provide the highest standard of care and support.

Our Children’s team are part of something special, they provide specialist care & support to babies, children and young people with end of life care and oncology needs; supporting families in their own homes to ensure they enjoy special moments together . The children and young people we care for all have life limiting or life-threatening conditions and we are proud to offer a range of services to support the whole family. This includes play and music therapy and pre and post bereavement support. The role is very varied and requires a good understanding of the complex emotional and physical needs of the children and families as well as experience of managing a team.

Essential requirements:

• First Level Registered Children’s Nurse with current NMC registration
• Degree in palliative care or relevant clinical speciality.
• Teaching / mentorship qualification.
• Advanced Communication Skills certificate or willingness to undertake
• Administration of intravenous medications qualification, preferably with experience in the use of Central venouis Access Devices (CVADs.)

Why Join Us?
This is more than just a job, it’s an opportunity to shape your career in this role you’ll have the opportunity to provide direct patient care whilst being in the position to shape and develop services within ellenor and with partners across Kent and Bexley.

Professional Growth: You’ll have the opportunity to learn, grow and develop your skills in a supportive and friendly environment whilst working with a variety of key stakeholders.

Supportive Team: At ellenor, we support, encourage, and uplift each other. By contributing towards our mission and being part of our dynamic team together we will celebrate successes and help overcome challenges as well as learning and moving on quickly from our failures. We encourage you to try new initiatives, think BIG and be bold with your aspirations.
Make it your own: There is much flexibility to shape this role by implementing your ideas and strategies in support of our aims and objectives.

• This post is subject to Enhanced DBS clearance.

An employer contributory pension scheme is available, and NHS Pension Scheme members can transfer in their pension.

How to apply:
By application form either online or downloadable from our website or by submitting a CV and cover letter. CV’s without a cover letter will not be considered. For informal enquiries, please contact Linda Coffey, Director of Care 

This post is subject to Enhanced DBS clearance.

Closing Date: 2 January 2024

At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.

Terrence Higgins Trust is looking for a new Director of Finance and Corporate Services to join the team on a permanent basis, our partners at Robertson Bell are leading the search. Terrence Higgins Trust is the UK’s leading HIV charity, working to end new HIV cases by 2030 and ensure people living with HIV get the support they need.

As the Director of Finance and Corporate Services you will lead, support and develop a diverse team of enabling functions across the organisation, including Finance, People, EEDI, Governance, Estates and IT. You will ensure that these functions work effectively together, across Terrence Higgins Trust to support the delivery of the organisation's strategy and business plan. Your style and approach will exemplify our values of ‘ambitious for change’, ‘working together’ and ‘drawing on diverse lived experiences’.

The organisation:

Terrence Higgins Trust is leading the campaign to end new HIV cases by 2030 and focuses its support services on those experiencing the greatest health inequalities. Founded in 1982 after the first named person to die of an AIDS-related illness, THT continues to be at the cutting edge of developments in the epidemic.

The organisation has a £10 million turnover, around 100 staff and over 120 volunteers and is working together to ensure the UK is the first country to stop the onwards transmission of HIV. That is no mean feat. We need the best people to join us in this endeavour. 

The key duties of the Director of Finance and Corporate Services are as follows:

• Lead on the implementation of corporate strategies, with appropriate strands for each enabling function so that they support the strategic and operational objectives.
• Contribute to the ongoing development of the corporate services of THT at a senior level, representing the expertise, views and considerations of the various areas to the wider senior team.
• Be responsible for, and provide, the financial and governance expertise.
• Support the Chief Executive in all financial matters with the Board of Trustees and provide expert and practical financial input to its meetings.
• With the CEO, be responsible for the management of risk and ensure the charity has an appropriate risk framework.
• Develop strong relationships with THT managers and other stakeholders to ensure the delivery of a credible and value-adding corporate services.
• Provide strategic guidance on the charity's approach to technology, drawing on external experts as necessary.
• Ensure that the budget, audit and financial reporting cycles and all payment processes are appropriately managed.

The successful candidate will have:

• Experience of working in a senior finance role and holding financial accountability.
• A relevant professional finance qualification.
• Some knowledge and experience of HR at a management level, or a willingness to develop this knowledge.
• Ability to engage with, and contribute to, strategic decision making.
• Experience of embedding new processes/systems and implementing organisational change.
• Ideally, a background working in the charity sector, although candidates without this are still strongly encouraged to apply.
• Excellent leadership, communication, and interpersonal skills.

The position will officially be based at THT's offices in Islington, although there is potential for the right candidate to be based in Brighton, Glasgow or Cardiff. Opportunities to work from home are on offer for up to three days per week.

The deadline for applications is on Monday 13th January with first stage interviews due to take place in their London offices the week of the 20th January. Applications will be under continuous review before this closing date so please submit your CV to Robertson Bell ASAP to make sure you don't miss out!

Kent Community Foundation is looking for its next Chief Executive who will continue to drive the organisation forward. As a professional grant-maker, Kent Community Foundation has been finding, funding and supporting small charities and community groups across Kent and Medway for more than 23 years.

You will be ready to inspire our team of 18 people, our Board of Trustees and a network of philanthropic individuals, families and businesses in Kent and Medway. You’ll be a strong advocate for the voluntary sector, passionate about delivering better social outcomes in local communities and seek to build on the Foundation’s reputation as a leading funder. 

In this pivotal role, you will collaborate with the Board of Trustees to deliver Kent Community Foundation’s long-term strategy, budget, and business plan. The role involves building strong relationships with donors, funders, and stakeholders to expand our impact and income. You will ensure the organisation operates efficiently and achieves its ambitious goals. Additionally, you will monitor key indicators including financial health, while representing Kent Community Foundation at external events and in the media to enhance its reputation. 

The ideal candidate will have proven leadership and relationship-building skills, with experience in major donor fundraising, business development, or driving sales growth. Financial acumen, innovative thinking, and a passion for empowering communities are essential, alongside a commitment to Kent Community Foundation’s core values. 

Tenancy Sustainment and Floating Support Team Leader 

• Take the lead in recruitment, selection, and induction of new staff. 
• Work with internal departments to develop monitoring and performance targets to ensure that the service delivers a high-quality service to all their customers. 
• Maintain good communication with the team, other teams, and departments within the Group. 
• Manage the workload of the team to make sure that adequate cover is always provided. 
• Provide support to their customers by contributing to on call rota. 
• Working closely with internal/external teams such as: Operations Manager, Quality & Performance Team, Council based Council Lead Commissioning Team and Accommodation Team based at the council. 
• Engage with monthly internal allocations panels with the above teams to ensure all tenants have a robust support offer if additional support needs are identified. 
• You’ll coach the team to overcome the barriers they face when addressing customer needs and wider issues relating to homelessness. 
  

• A degree level qualification or qualified by experience to an equivalent level. 
• Experience in housing management and project delivery. 
• CIH member, or willingness to work towards it. 
• Strong self-awareness and self-management skills. 
• Strong business acumen and commercial awareness. 
• Excellent communication, influencing and negotiating skills. 
• Significant experience of people management and HR processes. 
• An inspirational leader who can motivate, empower and lead others.
• DBS check. 
• Driving licence with access to own vehicle for work. 

The policy and engagement officer will play an integral role in engaging with charities and other organisations across the substance misuse field to support Collective Voice to influence decision-makers to improve England’s drug and alcohol treatment and recovery system and to champion the role of charities in delivering it.

Collective Voice is the national alliance of voluntary sector drug and alcohol treatment and recovery services.  We advocate for a system that reduces harm and nurtures recovery and the vital role of charities in delivering this.

In a typical week you might draft a response to a government consultation on national policy, support a meeting to convene and collate the views of the field on a key issue, write our weekly e-bulletin to engage and inform stakeholders, brief the Director on a policy issue before they meet officials in Whitehall, take minutes at a board meeting, or write a blog analysing and explaining policy developments.

Forming a team of just two with the Director, the post holder will work closely with the Director across all functions of the organisation.  This represents, therefore, a significant opportunity for professional development.

Key responsibilities

1. Advocating for treatment and recovery (40%)
• Support Collective Voice to develop authentic, empowering and influential public positions on policy and campaigning issues
•Research and draft high quality influencing materials, including formal policy submissions, briefings, blogs and articles
• Develop expert knowledge in specific areas relevant to CV’s strategy and make recommendations for proactive and reactive responses
• Represent Collective Voice at external meetings and events, including some public speaking
• Develop relationships with relevant stakeholders in national and local government, policy and advocacy charities and beyond

2. Building the field (35%)
• Work with the Director to build our work to convene the field, currently through Collective Voice’s groups and events (online and in person) including providing administration and chairing where appropriate.
• Engage and convene organisations across the field and wider partners to gather intelligence, good practice and canvas opinion to inform policy positions
• Manage a range of projects, setting and meeting own deadlines and managing simple budgets where needed
• Coordinate Collective Voice’s social media, weekly e-bulletin and blogs to engage and inform the field and support delivery of our strategy

3. Strengthening our Collective Voice (20%)
• Contribute to the strategic and organisational development of Collective Voice, working alongside the Director
• Support governance by organising board meetings, writing minutes and papers and communicating with trustees
• Be a proud ambassador for the organisation and the wider sector at all times • Manage contractors and/or junior staff where appropriate
• Work flexibly and pragmatically within the constraints of a small organisation with a high profile
• Provide general administrative support appropriate to a charity of this size

4.Developing self and values (5%)
Proactively pursue formal and informal learning opportunities and create own development plan
• Actively participate in line-management and appraisal processes

As Chief Executive Officer you will drive the organisation’s vision and ongoing strategic work in partnership with the Board of Trustees, to ensure the long-term sustainability and success of the organisation. This includes leading the successful operational management and delivery of both the Children’s’ Project Team, Youth Project Team and community engagement. You will have proven substantial leadership experience ideally managing a team within a similar setting Additionally, you will have experience of OSFTED or similar regulatory body regulations, ensuring all staff consistently understand and comply with these obligations. We would also expect a proven track record in securing funding in a difficult financial climate and initiative to diversify and adapt to ensure financial stability. We are looking for a highly self-motivated individual who has an understanding of working in the charity sector, child protection and safeguarding  and relevant legislation and committed to equality, diversity and inclusion.

In return we can offer the following benefits:

• Childcare
• Company pension
• 25 days annual leave

Tarner is a registered charity and also OFSTED registered (classified as Good). Please note the successful candidate will be required to have an enhanced DBS check.

Closing Date: 9am on 13th January 2025

Interviews week commencing: 27th January 2025

Tarner is a registered charity and pursues a policy of equality and diversity. We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from all backgrounds and all parts of our local community. All applications are judged on merit.

Job Title: Programme Director, Driving Digital Inclusion
Location: Hybrid role with a London-based office and occasional travel across the UK.
Salary: Circa £55,000 per annum
Contract: Two-year fixed-term, full-time 36 hours per week

About the Role

Are you passionate about digital inclusion and committed to improving the lives of disabled children, young people, and their families? This is your chance to lead an innovative programme aimed at bridging the digital divide for disadvantaged communities. The Programme Director will lead the Driving Digital Inclusion initiative, working with a consortium of leading charities and partners to support disabled children and their families in accessing essential digital services.

What You’ll Do

• Lead and Drive Change: Oversee the development and successful delivery of the programme, ensuring outcomes are met within budget and on time.
• Collaborate Across Partners: Work with national charities, technology partners, and funders to create a lasting impact for disabled children and young people.
• Champion Co-Production: Engage families and service users, ensuring their feedback shapes the programme from start to finish.
• Ensure Effective Monitoring & Evaluation: Implement robust strategies to measure impact, integrating feedback to continually improve.
• Manage Risk & Finances: Oversee programme risks, budget, and expenditure, ensuring all financials are aligned with donor requirements.
• Drive Funding & Growth: Identify new funding opportunities to maximize the programme's reach and long-term impact.
• Promote Digital Inclusion: Use your passion for digital equity to lead the way in tackling barriers to digital access for disabled individuals.

Who You Are

You are an experienced Programme Manager with a proven track record in managing complex, externally funded projects, ideally within the social or health sectors. Your skills in stakeholder engagement, monitoring and evaluation, and leadership will ensure the programme’s success. You are driven by a deep commitment to improving access to services and digital inclusion for disadvantaged groups, particularly in the disability sector.

What We’re Looking For

• Essential Experience:
  • Programme management expertise, including grant management and monitoring & evaluation (MEL) frameworks.
  • Strong stakeholder management skills, with a history of working across multiple organisations.
  • Proven leadership experience with cross-functional teams or multi-organisational partnerships.
  • A passion for digital inclusion and a genuine understanding of the challenges faced by disabled children and families.
• Desirable:
  • Lived experience of disability or familiarity with the disability sector.
  • Previous work in digital inclusion, especially supporting disabled individuals or families.

Why Join Us?

This is a unique opportunity to shape a programme that will make a tangible difference in the lives of over 20,000 disabled children and their families across the UK. You’ll work in a collaborative and innovative environment, alongside leading partners like Good Things Foundation, AbilityNet, and CAST.

Make your mark and help empower the next generation with the digital skills and confidence to access services and opportunities. Apply today and drive lasting change in digital inclusion!

Contract Details

• Fixed-term for 24 months
• Hybrid working (flexible office and home working in London).

Apply now to join the Driving Digital Inclusion programme and make an impact that matters!

Interviews are anticipated to take place w/c 6th January

Stewardship Officer

This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Stroke Association’s Regional Fundraising supporters. 

We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of our Regional Fundraising team. 

Position: CE337 Stewardship Officer

Location: Home-based, UK Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available) 

Salary: Circa £31,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Sunday 5th January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Dates: First interview Monday 13th January 2025. Second interview Monday 20th January 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The team purpose is to listen to, understand and inspire our supporters and our teams to fundraise with pride in a way that’s both easy and right for them, with the help they need to enable greater giving that is legal, ethical and inspiring to others. Together, the team will provide onboarding and regular data led stewardship touchpoints for supporters across a portfolio currently delivering £4.7m annual income.

Key responsibilities will include: 

• Working to set process and templates, provide excellent supporter journeys that deliver income

• Deliver personal touchpoint stewardship plans to complement mass journeys. These include calls to all supporters to welcome, keep in touch, wish good luck, thank and chase income. 

• Deliver strategic interventions to enhance audience activity, to add value to both our supporters' experience and our income targets.

• Responsible for triage and referral of appropriate supporters to the relationships team. 

About You

You will have a passion for fundraising and considerable experience of providing excellent customer service by telephone, SMS and personal email. You will understand the importance of making telephone calls to supporters. You will be driven to deliver excellent experiences for both colleagues and supporters and in turn support significant income growth.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further 

information on the role. 

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. 

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. 

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke. 

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.

You may also have experience in areas such as Fundraising, Fundraiser, Supporter Engagement, Supporter Experience, Supporter Care, Customer Service, Customer Service Officer, Customer Service Agent, Helpline, Fundraising Experience Officer, Individual Giving Officer. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Established almost 40 years ago by Leonard Cheshire, Enrych is a charitable organisation that serves adults withi disabilities and long term health conditions, including mental health.    We provide services across Leicestershire and Derbyshire.

We have an ambitious strategy for growing impact and are seeking a Chief Executive who can lead our passionate and committed team through the next stage of development.    With a turnover of around £1.1 million and employing around 95 people, we're looking for someone who will bring their innovative and creative approach to help us maximise our impact for the people we exist to serve.  You will have proven leadership skills and a keen interest in disability related issues.  Ideally you will also have some experience of working in the Third Sector.    We also work collaboratively with our sister charities in Berkshire, Buckinghamshire and Oxfordshire.

We have an exciting opportunity for an experienced Legacy and Individual Giving Officer. You’ll lead on our Legacy and Individual Giving strategy and be part of a group of outstanding fundraisers.

Working closely with the Senior Public Fundraising Manger, you will plan and develop engaging supporter communications and products across multiple channels to multiple individual audiences, including acquisition and retention. 

You will create and implement all aspects of legacy fundraising and administer legacy cases in line with best practice - communicating with executors, solicitors and all other aspects of estate administration.

In this role you will also plan, project manage and deliver a full programme of Individual Giving appeals to optimise response rates and lifetime value.

Based in Surrey, the Orpheus Centre is an independent specialist college and charity that focuses on developing independence skills through performing and visual arts and makes dramatic improvements to young disabled adults’ lives.

We believe that every young disabled person should have the same opportunities as their non-disabled peers and we offer a personalised study programme focusing on building independence, communication and social interaction skills through the arts, supported housing and a personal care service.

35 hours per week / 52 weeks per year

Opportunities for flexible, hybrid and part-time working.

Salary: £27,000 - £30,000 per annum (dependent on experience)

Excellent benefits include (but not limited to) 25 days annual leave plus bank holidays, enhanced pension contributions, Employment Assistant Program (EAP) paid days off for dependants, bereavement leave, death in service, free staff lunches and training and development opportunities.

Essential qualifications, knowledge and experience:

• Educated to A level standard or equivalent
• 5 GCSEs (Grade C or above) or equivalent including Maths and English OR demonstrable literacy and numeracy
• At least 3yrs experience delivering fundraising projects
• Experience of using and maintaining databases, especially CRM systems.
• Experience using Microsoft package in particular word and excel.
• Has worked as part of a team
• Customer service experience
• Basic knowledge of Gift Aid and how it applies to financial donations
• Knowledge of different methods of fundraising
• Understanding of charity legislation in relation to fundraising activities, in particular GDPR
• Good communication and presentation skills
• High levels of accuracy in written materials and data entry
• Excellent organisational skills with ability to work on own initiative under pressure & without direct supervision
• Excellent interpersonal skills
• Able to build and maintain good working relationships with people
• Able to prioritise, plan and organise own workload including demonstrable experience of managing a diverse workload and working to strict deadlines under pressure
• Numerate
• Good IT skills including email and data recording

Orpheus is a charity that delivers high quality services for young disabled adults. We have jobs for support workers, teachers, administrators and many more. We train, nurture and support our staff and offer a welcoming and friendly working environment. If you share our passion for changing the lives of disabled people, then we would love to hear from you.

Orpheus is committed to safeguarding and promotes the welfare of all service users. As part of our safer recruitment process and in line with Keeping Children Safe in Education 2024, online searches will form part of this process. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and NHS staff at this critical time.

Role Summary

This role will lead on some of our most important and exciting fundraising events, such as the London Marathon and our Bliss Little Lights walks. The successful candidate will be responsible for helping us achieve our ambitious income targets and will have experience of working on a range of events from start to finish, including recruitment, income tracking, supporter journeys and event day activities

• Location: Hybrid (a minimum of three of your days over two weeks will be worked in the Bliss Head Office, London SE1)
• Salary: £34,000 FTE, permanent
• Terms: 28-35 hours a week (Occasional evening and weekend work when required)

Role Details

This is an excellent opportunity for someone to lead on a range of fundraising events, including running, treks, skydives, and community fundraising. You will help us grow our fundraising activities, identify new opportunities as well as ensuring excellent supporter care.

The ideal candidate will be able to demonstrate the following skills and experience:

• Demonstrable experience of community and/or events fundraising
• Knowledge of the principles and methods of C&E fundraising and understanding of the principles of relationship marketing and supporter care
• Working to and exceeding income and recruitment targets
• Experience of project planning and event delivery
• Line management

If you believe your skills and experience align with this position, and you are passionate about improving outcomes for sick and premature babies, then we would very much like to hear from you.

We offer a generous package of benefits, including a positive approach to agile working, and are a vibrant organisation, dedicated to the cause but also to supporting each other and learning as we work.

If you don’t meet all the requirements but feel that you have transferrable skills, please do apply and use your application to illustrate this.

Bliss recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.

For more details, please view the job description and person specification below.

How to Apply

Interested applicants are requested to submit the following documents. This information is used when shortlisting candidates for interview.

• Your CV (please ensure this does not include your age, gender or any other personal characteristics)
• Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long

Recruitment Timeline 

• The deadline for applications is 9am on Wednesday 15 January 2025
• First round interviews will be held virtually on Tuesday 21 and Wednesday 22 January
• Second round interviews will be in person at our London Bridge offices in w/c 27 January

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.