Supporter Services Officer Jobs

Due to the success of a new strategic direction, leading to an increase in income and impact, Newcastle Hospitals Charity has a fantastic opportunity for the right person to succeed in the role of Fundraising Coordinator.  This role will join a collaborative and energetic team who raise funds from a variety of sources including events, community fundraisers and individual giving.

One of the largest NHS charities in the UK, Newcastle Hospitals Charity (NHC) works in partnership with Newcastle Hospitals to fundraise for and to support a range of projects that go beyond public funding and enable the Trust to deliver its ambition and deliver goals that the NHS can’t do alone. Projects supported by NHC include the purchase of specialist clinical equipment; capital infrastructure and initiatives that support the health and wellbeing of patients and staff. We are proud to make a genuine difference to people’s lives each and every day.

This role plays a key part in delivering the ambitious Charity strategy, linking the hospital charity, NHS staff members, and the local community.

You’ll inspire and bring out the best in our supporters, helping them to achieve their fundraising goals. You will understand supporters’ motivations and help them to support Newcastle Hospitals Charity in the way that appeals to them. All while ensuring you offer excellent levels of communication; fundraising guidance; suitably recognise their contribution; and demonstrate the impact of their support.

You’ll form productive and positive relationships with individual donors, staff, community partners, fundraisers and volunteers, to grow productive and positive relationships with them.

You will deliver exceptional donor stewardship that meaningfully connects with supporters and grows our supporter base, whilst developing a robust prospect pipeline. Relationship management is key to this role, the ability to connect with people on a very personal level, and with compassion.

You will be responsible for establishing a strong network of community partners, raising the profile of the charity by attending key networking events and staying abreast of key sector insights and trends.

We're looking for a Compliance Officer to join our Property Services Team service located at our Head Office in Islington.

£30,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

This post provides support to the compliance team with the administration of compliance activities in Look Ahead and third-party landlord properties. Compliance covers areas such as Fire Safety, Asbestos, Legionella, Electrical Safety, Gas Safety and Lifts insurance inspections.

This post will maintain systems and contracts and works closely with contractors, landlords and colleagues within the asset management and central services teams.

The focus is to administer the delivery of a high-quality service that ensures:

All properties are fully compliant with all statutory and regulatory requirements and Approved Codes of Practice.
The management of incoming compliance documents, including initial Quality Assessment and uploading onto the appropriate systems.

The monitoring of compliance activities in landlord properties, working in partnership with all landlords and stakeholders.

To monitor all necessary actions and recommendations to ensure compliance in line with Look Ahead policies and procedures.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Operational

First point of contact for all areas of compliance.
Ensure all compliance is completed in line with Look Ahead policies and procedures in compliance with Health and Safety legislation and regulatory requirements.
Be responsible for the data management of incoming compliance documents, including initial QA (for accuracy and suitability) and uploading onto the appropriate systems.
Maintain accurate compliance records and update IT systems from the activities of the compliance service.
Produce KPI's on a weekly basis for the management compliance meetings.
To co-ordinate the activities of contractors, consultants and staff relating to access and corresponding with customers.
To undertake relevant monitoring tasks as required to support the team in its partnership working with other landlords.
Conduct site meetings with Look Ahead staff, contractors, and landlords.
Support and cover compliance colleagues when they are unavailable.

Contract Management

Deliver contract administration on asbestos, legionella, fire, electrical, gas and lift contracts (planned testing, inspection and servicing, responsive repairs and improvement works).
Make visits to site to monitor contractor performance against key performance indicators.
Provide day-to-day contact for all relevant contractors and work with them to ensure the correct planning and programming of compliance services.
Contributing to contract management meetings and supporting as required.

For the full list please see our website.

About you:

Good verbal and written communication skills
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate, and sensitive in style of communication.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
What you'll bring:

Essential:

Good working knowledge of all areas of Compliance.
Strong IT skills particularly in MS Word and Excel.
Knowledge of housing - related regulatory and compliance requirements.
Experience in escalating concerns and following through to completion.

Desirable:

Knowledge and experience in a housing and/or support environment
Knowledge and experience with compliance systems and software, such as True Compliance.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Location: Hybrid working part London Office (Islington, London) part home working. The post holder will work a minimum of 1 day per week in the office.

Salary: £37,375 per annum  
Hours: 35 hours per week 

This is a full-time permanent position. 

Interviews will be scheduled as and when applications are received. Please apply promptly as the vacancy will close once we have appointed a successful candidate. 

Who we are looking for 

You’ll be joining our Fundraising and Engagement team at an exciting time as we leverage our new, global brand to engage and recruit supporters and raise essential funds to power our work. 

Using your digital marketing and advertising skills, you will lead on planning, delivering and evaluating marketing campaigns with a focus on digital advertising to recruit supporters and promote our activities. 

As a valued member of our determined, ambitious team, you’ll play an important role in driving forward life-changing research to make life better for people living with Type 1 Diabetes (T1D)  
 
You will be driven by insights and confident developing and managing digital advertising plans to reach your audiences. You will be supporter-focused, collaborative, confident, friendly professional, able to act as both a critical friend and thought partner, providing constructive challenge and feedback to ensure results are achieved. 

Experience required 

• Delivering integrated marketing campaigns 

• Managing a digital advertising schedule

• Building, monitoring and optimising paid for (PPC) advertising campaigns, across a range of platforms and tools, including Meta Ads Manager

• Producing organic social media marketing content to promote and engage activity 

• Working with creative and media buying agency suppliers 

• Providing support to multiple teams across an organisation 

• Producing campaign evaluations and applying learnings 

• Goal orientated with strong negotiation skills 

• Excellent communication skills with the ability to write and think creatively 

• Strong budget management, planning and organisational skills 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

The Association of Anaesthetists is membership organisation for Anaesthetists with over 10,000 members.  Our main aims are to advance and improve patient care and safety and to promote and support education and research in the field of anaesthesia.  We also represent, protect, support and advance the interests of our members.

Job purpose:

Reporting directly to the Head of Finance, the Finance Officer will build relationships with senior managers and their teams, providing them with financial insights, reporting and analysis that enable them to make informed decisions. The post holder will champion and drive forward the move to automation, enabling the effective and efficient running of the finance function.

The post holder will be an accounting professional working towards an accounting qualification with experience of working in a charity setting.  The role involves use of our accounting system IRIS Financials (formally PS Financials), ensuring the accurate and timely reporting of financial information; compliance with both internal financial procedures and external regulations; and recording and monitoring of financial data.

This role is based at our head office in 21 Portland Place, London.  We offer a hybrid working arrangement with a minimum of 2 days in the office per week.

Key responsibilities:

Financial management and reporting

• To provide Obstetric Anaesthesia Association (OAA) the following services as set out within the service level agreement:
• Process all financial transactions with IRIS Financials accounts to trial balance and perform reconciliation of all control accounts, investments, and bank accounts monthly.
• Prepare quarterly management accounts for the OAA Treasurer within agreed timeframes.
• Oversee annual budget setting process, coordinating with other internal stakeholders, and to present the budget to OAA Treasurer within agreed timeframes.
• Prepare yearend schedules and other information within agreed timescales for Head of Finance to review.
• Liaise with external auditors and coordinate responses to any requests received.
• Provide accounting services to other specialist societies as set out within service level agreements.
• Prepare quarterly invoices to specialist societies as set out within service level agreements and schedule of income received on behalf of societies for approval by management to pay over to the societies.
• Reconcile daily credit card receipts recorded with the Association’s CRM software to bank receipts and ensure that income is accurately posted within IRIS Financials accounts in a timely basis.
• Record donations and any sundry receipts received into IRIS Financials accounts.
• Upload bank statements into IRIS Financials accounts and reconcile bank accounts on a weekly basis and ensure all transactions are cleared in a timely basis.
• Prepare month end bank reconciliations for sign off by Head of Finance.
• Ensure month end balance sheet reconciliations are prepared for prepayments, deferred income, specialist societies’ bank and credit accounts monthly.

Operational management

• Provide high quality and effective financial reporting, support and assistance to the Head of Finance and other senior managers as required.
• Under the guidance of the Head of Finance, monitor and review financial systems and procedures and recommend, devise and implement more effective and efficient procedures.
• Maintain and improve your own competencies through continuous professional development.

• Abide by organisational policies, codes of conduct and practice as described in the Staff Handbook.
• Support and promote the Association’s commitment to diversity and equality of opportunity in the workplace.

 This job description is intended to reflect the main duties and responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties which are commensurate with the role.

Person specification

Skills, knowledge and experience 

Essential

• Part-qualified accountant (ACA/ACCA/CIMA/CIPFA/AAT) or qualified by experience
• Excellent communication and interpersonal skills, including the ability to explain financial information to non-finance managers
• Excellent working knowledge and understanding of computerised accounting systems.  Strong Microsoft Office skills
• Experienced in participating in the production of regular management accounts and other financial performance reports
• Working knowledge of charity accounting including principles of restricted fund accounting
• Strong attention to detail and a focus on accuracy
• A swift worker, highly organised
• Strong customer service skills and demonstrable ability to work with a diverse range of people

Desirable 

• Experience of working within the membership or not-for-profit sector
• Experienced in the use of IRIS Financials
• Experienced in the use of membership databases

We are asking candidates to submit their CV and a supporting statement of not more than two pages covering how you meet the person specification.

The closing date will be Friday 3 January 2025.

ellenor is a charity and a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across the London Borough of Bexley. The Organisation has In-patient, Community, Wellbeing and therapeutic services at Northfleet.

We seek a dynamic, compassionate Operational Lead to enhance our Children’s Service. Candidates should be registered Children’s Nurses with expertise in Oncology, Complex Care, and Palliative Care, plus experience managing and developing services. Strong clinical and communication skills and a passion for exceptional care are essential.

About the role:
As the Operational Lead you will manage and co-ordinate the service, whilst also participating in direct patient care. You will work closely with other providers across Kent and as part of CHaL (Childrens Hospices across London) in developing and designing services that provide the highest standard of care and support.

Our Children’s team are part of something special, they provide specialist care & support to babies, children and young people with end of life care and oncology needs; supporting families in their own homes to ensure they enjoy special moments together . The children and young people we care for all have life limiting or life-threatening conditions and we are proud to offer a range of services to support the whole family. This includes play and music therapy and pre and post bereavement support. The role is very varied and requires a good understanding of the complex emotional and physical needs of the children and families as well as experience of managing a team.

Essential requirements:

• First Level Registered Children’s Nurse with current NMC registration
• Degree in palliative care or relevant clinical speciality.
• Teaching / mentorship qualification.
• Advanced Communication Skills certificate or willingness to undertake
• Administration of intravenous medications qualification, preferably with experience in the use of Central venouis Access Devices (CVADs.)

Why Join Us?
This is more than just a job, it’s an opportunity to shape your career in this role you’ll have the opportunity to provide direct patient care whilst being in the position to shape and develop services within ellenor and with partners across Kent and Bexley.

Professional Growth: You’ll have the opportunity to learn, grow and develop your skills in a supportive and friendly environment whilst working with a variety of key stakeholders.

Supportive Team: At ellenor, we support, encourage, and uplift each other. By contributing towards our mission and being part of our dynamic team together we will celebrate successes and help overcome challenges as well as learning and moving on quickly from our failures. We encourage you to try new initiatives, think BIG and be bold with your aspirations.
Make it your own: There is much flexibility to shape this role by implementing your ideas and strategies in support of our aims and objectives.

• This post is subject to Enhanced DBS clearance.

An employer contributory pension scheme is available, and NHS Pension Scheme members can transfer in their pension.

How to apply:
By application form either online or downloadable from our website or by submitting a CV and cover letter. CV’s without a cover letter will not be considered. For informal enquiries, please contact Linda Coffey, Director of Care 

This post is subject to Enhanced DBS clearance.

Closing Date: 2 January 2024

At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.

Job Title: JOB SHARE/PART TIME, On-call Out-of-Hours Support Officer for a Safe House for ESEA Women

Duration: Fixed term until 31 March 2025

Location: London (must be able to travel to E1)

Working Hours: Part-time; maximum of 20 working hours per week (actual working hours; call out to work)

On-Call Hours: Weekdays: 5:30 pm to 9:30 am; Weekends: 5:30 pm on Friday to 9:30 am on Monday

Salary:

- On-call fixed rate weekdays: £50 per shift; Weekends: £200 per shift (This will be paid on top of the working hours payment.)

- Working rate: £15 per hour (minimum payment of 2 hours)

Reporting to: Safe House Project Manager

Job Purpose:

The On-call Out-of-Hours (OOH) Support Officer will provide vital support during evenings, weekends, and holidays to women survivors of domestic violence, particularly migrant women from East and Southeast Asian (ESEA) communities. This role is key to ensuring the safety and well-being of residents in the safe accommodation, providing immediate support in crisis situations, and maintaining the quality of care outside regular office hours.

Main Responsibilities:

 · Provide reassurance and immediate, out-of-hours support to the women residing in the safe accommodation, responding to crisis situations, emotional distress, and safety concerns.

· Work closely with the Safe Accommodation Project Manager and other team members to ensure seamless handover and continuity of care between regular and out-of-hours services.

· Maintain accurate and detailed records of all interactions and incidents that occur during OOH shifts, ensuring that all relevant information is communicated to the day team.

· Support the women in accessing emergency services, legal assistance, and other resources as needed during OOH hours.

· Ensure safeguarding practices are followed, reporting any concerns to the Safeguarding Lead promptly.

· Participate in regular team meetings and training sessions to stay informed about best practices, organisational policies, and updates related to the service.

· Collaborate with partner organisations, emergency services, and other relevant bodies to provide comprehensive support to the women during OOH hours.

· Perform other reasonable tasks as requested by the Safe Accommodation Project Manager, VAWG Programme Manager, or other senior staff.

Person Specification:

· Experience in providing support to women survivors of domestic violence, particularly in an out-of-hours or crisis response capacity

· Strong understanding of safeguarding practices and procedures, with experience handling sensitive and confidential information

· Excellent communication and interpersonal skills, with the ability to provide empathetic and non-judgmental support to individuals in distress

· Ability to work independently and make informed decisions in high-pressure situations.

· Familiarity with the challenges faced by migrant communities, particularly ESEA women, in accessing support services

· Experience in maintaining accurate records and reporting on service delivery.

· Has basic first-aid training

Skills and Experience: 

· Fluent in at least one East and Southeast Asian language

· Experience working in the charity sector or with migrant communities

· Experience in working with or within safe accommodation settings or emergency out-of- hours background

· Has a Valid DBS Certificate

· Has training in IDVA and safeguarding adults

Application Process:

Please submit your CV/Resume along with a cover letter (no more than two A4 pages) outlining why you’re interested in the role, and how you meet the skills and experience (please give examples) we’re looking for.

Please provide names for two references that can validate your experience in a role that has safeguarding responsibilities including their contact details, with one being your current or most recent employer. Note that any applications that are not supported by a cover letter that demonstrate the skills and experience we are looking for will not be shortlisted for interview.

This role requires applicants to demonstrate their right to work in the UK. All successful candidates will require an Enhanced Disclosure Barring Service (DBS) certificate as part of the clearance process before commencing the role.

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

D1 £29,688.36 to D3 £36,305.99

Review date

29/12/2024

The Community and Events Officer reports into the Community and Events Manager and is responsible for the and operational delivery of this income stream.

You’ll have experience within events or community fundraising, you’ll be proactive and creative in your approach; used to juggling multiple priorities and passionate about delivering the best experience for supporters and donors.

You will be a great communicator and organiser and be actively involved in all aspects of event logistical management, including being the lead on the day at events and ensuring the event runs smoothly from start to finish. 

You will understand the importance of working within your community and will lead the community charge across a defined catchment area. You will have an ability to work effectively under your own initiative as well as collaboratively within a team.

Knowledge and experience

Essential

·Experience of managing budgets, income, expenditure and working to financial targets

·Proven track record of working to and achieving targets

·Demonstrable experience of managing a portfolio of community supporters

·Knowledge of fundraising techniques & legislation

·Experience of working in a busy community/regional fundraising team

·Proven track record of development of income streams

·Experience of campaign management

·Demonstrable experience of event management preferably within a fundraising environment including the development of events from feasibility to delivery

·Experience of dealing with commercial donors

Desirable

·Experience of using Donorflex or another CRM

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Excellent interpersonal and communication skills

·A creative thinker

·Adept at decision making

·The ability to use relevant software

·Planning

·Working to deadlines

·Accuracy

·Written/oral presentation Numeracy

·Proven track record of working to and achieving targets

·Ability to prioritise and work with conflicting deadlines

·Effective diary management

·Strong planning, organisational and project management skills

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

The income processing officer will take the lead in maintaining and optimising our fundraising income processes. This is a new role, which will be at the forefront of ensuring our income processes are efficient, comply with Gift Aid regulations, meet PCI compliance standards and contribute towards the best possible supporter experience.

The successful candidate will work collaboratively with teams across the charity, communicating with colleagues at all levels. They’ll build relationships with internal and external colleagues, including managing the relationship with our Gift Aid volunteers.

The role is perfect for someone with a passion for process management, who’ll thrive on ensuring that our income processes are running efficiently and compliantly.

About you

Our successful candidate will be a collaborative individual who enjoys building relationships with colleagues and external stakeholders, including volunteers.

Highly organised, proactive and calm under pressure, you’ll be able to prioritise and manage multiple tasks and projects simultaneously to deliver agreed outcomes.

You’ve excellent attention to detail and will be meticulous in monitoring processes to maintain compliance and ensure they’re working optimally.

Ideally you’ve a good working knowledge of HMRC’s Gift Aid regulations and PCI compliance, or experience of working with regulations of a similar complexity, but full training will be provided for the right candidate.

If you’re a collaborative, organised, proactive and detail-orientated individual with a passion for maintaining and developing processes, we’d love to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home. Occasional travel may also be required for the role.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9am on Monday 6 January 2025

Interview date: Tuesday 14 and Wednesday 15 January 2025

Kent Community Foundation is looking for its next Chief Executive who will continue to drive the organisation forward. As a professional grant-maker, Kent Community Foundation has been finding, funding and supporting small charities and community groups across Kent and Medway for more than 23 years.

You will be ready to inspire our team of 18 people, our Board of Trustees and a network of philanthropic individuals, families and businesses in Kent and Medway. You’ll be a strong advocate for the voluntary sector, passionate about delivering better social outcomes in local communities and seek to build on the Foundation’s reputation as a leading funder. 

In this pivotal role, you will collaborate with the Board of Trustees to deliver Kent Community Foundation’s long-term strategy, budget, and business plan. The role involves building strong relationships with donors, funders, and stakeholders to expand our impact and income. You will ensure the organisation operates efficiently and achieves its ambitious goals. Additionally, you will monitor key indicators including financial health, while representing Kent Community Foundation at external events and in the media to enhance its reputation. 

The ideal candidate will have proven leadership and relationship-building skills, with experience in major donor fundraising, business development, or driving sales growth. Financial acumen, innovative thinking, and a passion for empowering communities are essential, alongside a commitment to Kent Community Foundation’s core values. 

Terrence Higgins Trust is looking for a new Director of Finance and Corporate Services to join the team on a permanent basis, our partners at Robertson Bell are leading the search. Terrence Higgins Trust is the UK’s leading HIV charity, working to end new HIV cases by 2030 and ensure people living with HIV get the support they need.

As the Director of Finance and Corporate Services you will lead, support and develop a diverse team of enabling functions across the organisation, including Finance, People, EEDI, Governance, Estates and IT. You will ensure that these functions work effectively together, across Terrence Higgins Trust to support the delivery of the organisation's strategy and business plan. Your style and approach will exemplify our values of ‘ambitious for change’, ‘working together’ and ‘drawing on diverse lived experiences’.

The organisation:

Terrence Higgins Trust is leading the campaign to end new HIV cases by 2030 and focuses its support services on those experiencing the greatest health inequalities. Founded in 1982 after the first named person to die of an AIDS-related illness, THT continues to be at the cutting edge of developments in the epidemic.

The organisation has a £10 million turnover, around 100 staff and over 120 volunteers and is working together to ensure the UK is the first country to stop the onwards transmission of HIV. That is no mean feat. We need the best people to join us in this endeavour. 

The key duties of the Director of Finance and Corporate Services are as follows:

• Lead on the implementation of corporate strategies, with appropriate strands for each enabling function so that they support the strategic and operational objectives.
• Contribute to the ongoing development of the corporate services of THT at a senior level, representing the expertise, views and considerations of the various areas to the wider senior team.
• Be responsible for, and provide, the financial and governance expertise.
• Support the Chief Executive in all financial matters with the Board of Trustees and provide expert and practical financial input to its meetings.
• With the CEO, be responsible for the management of risk and ensure the charity has an appropriate risk framework.
• Develop strong relationships with THT managers and other stakeholders to ensure the delivery of a credible and value-adding corporate services.
• Provide strategic guidance on the charity's approach to technology, drawing on external experts as necessary.
• Ensure that the budget, audit and financial reporting cycles and all payment processes are appropriately managed.

The successful candidate will have:

• Experience of working in a senior finance role and holding financial accountability.
• A relevant professional finance qualification.
• Some knowledge and experience of HR at a management level, or a willingness to develop this knowledge.
• Ability to engage with, and contribute to, strategic decision making.
• Experience of embedding new processes/systems and implementing organisational change.
• Ideally, a background working in the charity sector, although candidates without this are still strongly encouraged to apply.
• Excellent leadership, communication, and interpersonal skills.

The position will officially be based at THT's offices in Islington, although there is potential for the right candidate to be based in Brighton, Glasgow or Cardiff. Opportunities to work from home are on offer for up to three days per week.

The deadline for applications is on Monday 13th January with first stage interviews due to take place in their London offices the week of the 20th January. Applications will be under continuous review before this closing date so please submit your CV to Robertson Bell ASAP to make sure you don't miss out!

Tenancy Sustainment and Floating Support Team Leader 

• Take the lead in recruitment, selection, and induction of new staff. 
• Work with internal departments to develop monitoring and performance targets to ensure that the service delivers a high-quality service to all their customers. 
• Maintain good communication with the team, other teams, and departments within the Group. 
• Manage the workload of the team to make sure that adequate cover is always provided. 
• Provide support to their customers by contributing to on call rota. 
• Working closely with internal/external teams such as: Operations Manager, Quality & Performance Team, Council based Council Lead Commissioning Team and Accommodation Team based at the council. 
• Engage with monthly internal allocations panels with the above teams to ensure all tenants have a robust support offer if additional support needs are identified. 
• You’ll coach the team to overcome the barriers they face when addressing customer needs and wider issues relating to homelessness. 
  

• A degree level qualification or qualified by experience to an equivalent level. 
• Experience in housing management and project delivery. 
• CIH member, or willingness to work towards it. 
• Strong self-awareness and self-management skills. 
• Strong business acumen and commercial awareness. 
• Excellent communication, influencing and negotiating skills. 
• Significant experience of people management and HR processes. 
• An inspirational leader who can motivate, empower and lead others.
• DBS check. 
• Driving licence with access to own vehicle for work. 

The policy and engagement officer will play an integral role in engaging with charities and other organisations across the substance misuse field to support Collective Voice to influence decision-makers to improve England’s drug and alcohol treatment and recovery system and to champion the role of charities in delivering it.

Collective Voice is the national alliance of voluntary sector drug and alcohol treatment and recovery services.  We advocate for a system that reduces harm and nurtures recovery and the vital role of charities in delivering this.

In a typical week you might draft a response to a government consultation on national policy, support a meeting to convene and collate the views of the field on a key issue, write our weekly e-bulletin to engage and inform stakeholders, brief the Director on a policy issue before they meet officials in Whitehall, take minutes at a board meeting, or write a blog analysing and explaining policy developments.

Forming a team of just two with the Director, the post holder will work closely with the Director across all functions of the organisation.  This represents, therefore, a significant opportunity for professional development.

Key responsibilities

1. Advocating for treatment and recovery (40%)
• Support Collective Voice to develop authentic, empowering and influential public positions on policy and campaigning issues
•Research and draft high quality influencing materials, including formal policy submissions, briefings, blogs and articles
• Develop expert knowledge in specific areas relevant to CV’s strategy and make recommendations for proactive and reactive responses
• Represent Collective Voice at external meetings and events, including some public speaking
• Develop relationships with relevant stakeholders in national and local government, policy and advocacy charities and beyond

2. Building the field (35%)
• Work with the Director to build our work to convene the field, currently through Collective Voice’s groups and events (online and in person) including providing administration and chairing where appropriate.
• Engage and convene organisations across the field and wider partners to gather intelligence, good practice and canvas opinion to inform policy positions
• Manage a range of projects, setting and meeting own deadlines and managing simple budgets where needed
• Coordinate Collective Voice’s social media, weekly e-bulletin and blogs to engage and inform the field and support delivery of our strategy

3. Strengthening our Collective Voice (20%)
• Contribute to the strategic and organisational development of Collective Voice, working alongside the Director
• Support governance by organising board meetings, writing minutes and papers and communicating with trustees
• Be a proud ambassador for the organisation and the wider sector at all times • Manage contractors and/or junior staff where appropriate
• Work flexibly and pragmatically within the constraints of a small organisation with a high profile
• Provide general administrative support appropriate to a charity of this size

4.Developing self and values (5%)
Proactively pursue formal and informal learning opportunities and create own development plan
• Actively participate in line-management and appraisal processes

As Chief Executive Officer you will drive the organisation’s vision and ongoing strategic work in partnership with the Board of Trustees, to ensure the long-term sustainability and success of the organisation. This includes leading the successful operational management and delivery of both the Children’s’ Project Team, Youth Project Team and community engagement. You will have proven substantial leadership experience ideally managing a team within a similar setting Additionally, you will have experience of OSFTED or similar regulatory body regulations, ensuring all staff consistently understand and comply with these obligations. We would also expect a proven track record in securing funding in a difficult financial climate and initiative to diversify and adapt to ensure financial stability. We are looking for a highly self-motivated individual who has an understanding of working in the charity sector, child protection and safeguarding  and relevant legislation and committed to equality, diversity and inclusion.

In return we can offer the following benefits:

• Childcare
• Company pension
• 25 days annual leave

Tarner is a registered charity and also OFSTED registered (classified as Good). Please note the successful candidate will be required to have an enhanced DBS check.

Closing Date: 9am on 13th January 2025

Interviews week commencing: 27th January 2025

Tarner is a registered charity and pursues a policy of equality and diversity. We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from all backgrounds and all parts of our local community. All applications are judged on merit.

Job Title: Programme Director, Driving Digital Inclusion
Location: Hybrid role with a London-based office and occasional travel across the UK.
Salary: Circa £55,000 per annum
Contract: Two-year fixed-term, full-time 36 hours per week

About the Role

Are you passionate about digital inclusion and committed to improving the lives of disabled children, young people, and their families? This is your chance to lead an innovative programme aimed at bridging the digital divide for disadvantaged communities. The Programme Director will lead the Driving Digital Inclusion initiative, working with a consortium of leading charities and partners to support disabled children and their families in accessing essential digital services.

What You’ll Do

• Lead and Drive Change: Oversee the development and successful delivery of the programme, ensuring outcomes are met within budget and on time.
• Collaborate Across Partners: Work with national charities, technology partners, and funders to create a lasting impact for disabled children and young people.
• Champion Co-Production: Engage families and service users, ensuring their feedback shapes the programme from start to finish.
• Ensure Effective Monitoring & Evaluation: Implement robust strategies to measure impact, integrating feedback to continually improve.
• Manage Risk & Finances: Oversee programme risks, budget, and expenditure, ensuring all financials are aligned with donor requirements.
• Drive Funding & Growth: Identify new funding opportunities to maximize the programme's reach and long-term impact.
• Promote Digital Inclusion: Use your passion for digital equity to lead the way in tackling barriers to digital access for disabled individuals.

Who You Are

You are an experienced Programme Manager with a proven track record in managing complex, externally funded projects, ideally within the social or health sectors. Your skills in stakeholder engagement, monitoring and evaluation, and leadership will ensure the programme’s success. You are driven by a deep commitment to improving access to services and digital inclusion for disadvantaged groups, particularly in the disability sector.

What We’re Looking For

• Essential Experience:
  • Programme management expertise, including grant management and monitoring & evaluation (MEL) frameworks.
  • Strong stakeholder management skills, with a history of working across multiple organisations.
  • Proven leadership experience with cross-functional teams or multi-organisational partnerships.
  • A passion for digital inclusion and a genuine understanding of the challenges faced by disabled children and families.
• Desirable:
  • Lived experience of disability or familiarity with the disability sector.
  • Previous work in digital inclusion, especially supporting disabled individuals or families.

Why Join Us?

This is a unique opportunity to shape a programme that will make a tangible difference in the lives of over 20,000 disabled children and their families across the UK. You’ll work in a collaborative and innovative environment, alongside leading partners like Good Things Foundation, AbilityNet, and CAST.

Make your mark and help empower the next generation with the digital skills and confidence to access services and opportunities. Apply today and drive lasting change in digital inclusion!

Contract Details

• Fixed-term for 24 months
• Hybrid working (flexible office and home working in London).

Apply now to join the Driving Digital Inclusion programme and make an impact that matters!

Interviews are anticipated to take place w/c 6th January