Supporter Services Officer Jobs

Summary & Purpose of role - what you will be achieving.

This role will lead the smooth delivery of London Youth’s flagship Quality Mark programme. This programme has three tiers:

• Bronze Quality Mark – focusses on the policies and procedures that youth organisations are required to have in place to ensure they operate legally and provide a safe environment for service users.
• Silver Quality Mark – focusses on the quality of an organisation's provision for young people as well as the level of commitment to ensuring staff and volunteers are trained to a high standard and deliver excellent youth work.
• Gold Quality Mark – focusses on the organisation's positive impact on young people as well as its commitment to continual improvement.

Our quality mark programmes play a key role in supporting the development of our valued members. This important work will benefit youth organisations for years to come, not only with improving their youth offer, policies and procedures and quality of their workforce; but it also supports organisations with securing funding as our quality marks are recognised by many London funders.

About the role – what you will be doing

You will be responsible for leading the team who deliver our bronze, silver and gold Quality Marks. This will involve line managing a Delivery Officer as well as supporting other members of the Membership Team to deliver this programme. You will be responsible for planning and chairing monthly quality mark meetings as well as creating clear systems and processes that will enable the team to deliver effective and standardised support to members during their quality mark journey.

You will be responsible for the quality mark data on our CRM (Salesforce) and will ensure this is up to date. You will utilise this data to monitor the progress of the delivery of each level quality mark and for reporting purposes internally and externally.

You will use evaluation and feedback data to ensure the Quality Mark remains relevant and that we continue to improve this part of our core offer.

You will be responsible for creating resources for our Quality Mark Resource Library as well as ensuring all quality mark related web pages up to date on our website.

Your role is focussed on the delivery of all three Quality Mark levels; you’ll induct members onto the programmes, support a percentage of them through the programme via online check in meetings and emails, and you will utilise your knowledge and experience of youth work practice to assess youth organisations quality mark evidence folders (you will receive specific assessors training).

You will have overall responsibly for all communications sent to members regarding the quality mark programme and will ensure our members receive excellent customer service.

You will work closely with our training lead to ensure we are offering training that supports our members to achieve a quality mark.

You will lead on the ‘young observers’ element of the silver and gold Quality Marks. The young observers are young people from our youth board that visit organisations undertaking a silver or gold quality mark and provide feedback on their experience.

About you – what you bring to the role.

You have considerable experience of designing and delivering successful youth work programmes and/or have a qualification in youth work (minimum level 3).

You will have experience of delivering face-to-face youth work. You are aware of the many issues young people may face and have the skills and knowledge needed to support them. (For clarity, this is not a frontline youth work role, however knowledge and experience in delivering youth work is essential).

You are an excellent communicator and are comfortable presenting to large groups of people and individuals.

You have significant experience of project management and are a proficient problem solver.

You have experience of line managing staff and/or volunteers.

You have a good understanding of what resources and support youth workers require in order to be the best they can be.

You have an excellent understanding of the youth sector – both the challenges it faces and the positive impact it has on young people.

This is a hybrid role (minimum two days in the office per week). Applicants must live in London.

The Nightingale Cancer Support Centre

At The Nightingale, we’re a small, local charity with a big impact. Our mission is simple yet powerful: to improve quality of life by helping individuals and families cope with and come to terms with a cancer diagnosis.

We understand that cancer support isn’t one-size-fits-all—so neither are our services. From counselling and complementary therapies to social events that connect like-minded individuals facing similar challenges, we tailor our support to ensure everyone gets the help they need, all provided free of charge.

As demand for our services grows year on year, so does our ambition. To meet this increasing need, we must grow our income streams and this is where you come in! Whether you’re an officer ready to take the next step into management or a manager looking to make a meaningful difference locally with a well-loved and respected charity, we’d love to hear from you.

Job description

Focusing on building new relationships and developing high-level, multi-year partnerships, the role holder will be responsible for fundraising, managing income streams focusing on Trusts and Foundations, regular donations, bucket collections, one off donations and funds generated from third party engagement. If you are keen to make a difference and help us grow these income streams to support our plans, we would love to hear from you! 

Role overview

• As a member of The Nightingale’s Leadership Team reporting into the CEO, the Fundraising Manager will play a pivotal role in shaping and delivering the strategic direction of the charity.
• This includes working closely with the CEO and the other members of the leadership team to oversee the effective management of the Fundraising function.
• Ensuring that all Fundraising activities reflect the Nightingale’s strategic objectives and uphold its values and reputation.
• Developing and leading on the Fundraising strategy and action plans, with a particular focus on major donor fundraising, ensuring integration, and fostering collaboration across departments.
• Ensure the CEO, the Leadership Team and Board of Trustees are kept informed of the team's strategy, progress and major achievements.
• Manage team of 2 fundraiser roles plus 1 volunteer (actively recruiting).
• Management of budget. Prepare and manage budgets for all areas of responsibility, with a focus on ensuring cost-effectiveness and delivering income growth in High Value Fundraising.

Responsibilities

• With an emphasis on High Value Fundraising, develop and implement a multi-channel fundraising strategy to grow and develop The Nightingale’s income stream including major donors, trusts and foundations, individual giving, events and corporate fundraising.
• Provide leadership and supervision to the fundraising team, setting income targets and delivering strategic support.
• Build sustainable, long-term relationships that align with The Nightingale’s fundraising priorities and the creation of clearly defined, measurable targets and KPIs.
• Develop fundraising tools and materials, creating bespoke, high-quality materials that resonate with major donors and support broader fundraising activities such as printed materials, e-marketing, and web-based materials.
• Ensure compliance with fundraising best practices, including data protection legislation and the Charity Commission’s guidelines.
• Lead the development of strategies and tactics to increase the lifetime value of existing donors, ambassadors and patrons, creating and engaging mid/high value philanthropy programme including supporting the delivery of a strategy for working with high profile individuals and influencers.
• Manage high-level relationships with major donors, ensuring their contributions are recognised and cultivated for future support.
• Identify new donors, influencers and ambassadors, working with the Board of Trustees and existing Major Donors to map and engage new networks to generate revenue.
• Research, develop and produce a range of bids to charitable trusts and foundations, and other appropriate organisations.
• Taking the lead to develop relationships with existing and new prospects with a view to growing the charity’s income.
• Understanding the motivations that encourage companies to give and to be confident in researching and identifying companies
• Managing all income streams, regular donations, bucket collections, one off donations and funds generated from third party engagement.
• Working alongside the Head of Marketing and Comms to create fundraising products and tools to help support our partners.
• Assisting with all levels of corporate administration, thank you letters, certificates, project reports, updating information via the database, website and social media etc.

Essential requirements include:

• Proven track record of delivering income targets of £100k and upwards.
• Proven track record of identifying, compiling and managing relationships with Trusts and Foundations as well as corporate partners.
• Ability to communicate both verbally and written with a range of audiences.
• Ability to develop high quality, coherent and thorough fundraising proposals and pitches.
• Good attention to detail.
• Strong analytical skills.
• Excellent interpersonal and communication skills.
• Competence in the use of IT tools including Word, Excel, and PowerPoint.
• Able to work independently, applying own initiative.
• Able to be flexible and adaptable (attending networking events and meetings as necessary).
• A full clean driving licence and use of vehicle.

Benefits:

• Enjoy 25 days of annual leave in addition to bank holidays
• Embrace a relaxed work environment with a casual dress code
• Access to our company pension scheme for long-term financial security.

The Nightingale Cancer Support Centre are an equal opportunities employer. We welcome applications from appropriately qualified people from all sections of the community.

Successful candidates will be subject to an enhanced DBS check and references will be required.

Vacancy Reference Number:

CO/CEOO/UK-R1

Position Title:

Compliance Officer

Reports to:

CEO

Department:

CEO's Office

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary Range:

£30,000 - £35,000.00 per annum (commensurate with experience)

Terms of Employment:

24-Months’ Fixed-Term Contract (with a 6-Month Probationary Period)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 29th December 2024

Approx. Interview & Role Commencement Date(s):

· Interviews: As and when strong candidates identified

· Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.

Other Information:

Muslim Hands is an international aid agency and NGO dedicated to providing humanitarian assistance, sustainable development, and education to communities in need worldwide. With a presence in over 40 countries, we strive to alleviate poverty, empower marginalised individuals, and respond to emergency situations with compassion and expertise.

Role Overview:

This is a new role, providing an opportunity to develop and evolve it. As Compliance Officer, you will be the Charity’s lead and expert on compliance with its external regulatory requirements and internal policies. Specifically, you will be responsible for managing and assuring compliance with legislative and regulatory requirements, including UK charity law, financial regulations, GDPR, safeguarding, and anti-money laundering regulations.

You will report directly to the CEO and provide advice and assistance to the Senior Management Team, as well as personnel across the Charity. The role focuses on advising, assisting, and supporting others while maintaining the authority and independence to ensure compliance.

Main Responsibilities:

• Develop and maintain a robust compliance programme that ensures adherence to internal and external policies, legal and regulatory requirements, and sector best practices.
• Work with various departments to maintain and implement compliance assurance across the Charity, ensuring that appropriate and reasonable measures are in place in line with legislative changes and sector best practices.
• Conduct regular audits, compliance reviews, and spot checks to identify risks, evaluate controls, and manage compliance risks, including investigations and reporting findings.
• Act as the main point of contact for external regulators, auditors, and clients, including the Charity Commission and the Fundraising Regulator.
• Manage the process of periodic audits as per the compliance framework, identifying actions for remediation and developing action plans to address risks.
• Ensure that policies and processes comply with all relevant legislation and regulations. Keep up-to-date with any legal and regulatory changes affecting the Charity's activities and provide advice and interpretation to Senior Management and relevant staff.
• Maintain and update the compliance register, tracking action points and following up on identified risks.
• Provide compliance training sessions to staff members, ensuring they understand how compliance relates to their roles and responsibilities.
• Prepare and present detailed compliance reports to senior management, the Finance and Audit Committee, and the Board of Trustees (BoT), highlighting key risks, issues, and recommendations for improvement.
• Foster a culture of ethical conduct and compliance within the organisation by promoting best practices.
• Be prepared to assist with additional tasks as required and modify the role as it develops.
• Inform management about charity laws changes. 
• To undertake (/progress towards undertaking) all tasks and duties in an effective, efficient, transparent, and wholly accountable manner.
• To undertake any reasonable responsibilities as required by line manager.
• To promote and adhere to all Muslim Hands’ Policies and Codes of Practices.
• To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
• To support with other Fundraising activities from time-to-time, committing to partake in approximately Live-TV-Appeals during our peak periods

Work Context

· The post is based in Nottingham and will involve regular travel to overseas partner offices.

· The role requires adaptability to changing priorities, understanding the compliance needs of all parts of the Charity, and ensuring compliance assurance is met across the organisation.

Additional Responsibilities

• Attend in-house and external training courses, as agreed with the line manager.
• Practise and comply with all current policies and procedures, including GDPR.
• Undertake any reasonable tasks from time to time at the request of the line manager.

Autonomy and Decision Making

· The post holder will be responsible for their workload and outputs, working closely with the CEO. They must retain sufficient independence to report on compliance truthfully.

· The post holder must be able to work autonomously, displaying initiative, flexible thinking, and self-motivation. They must understand the Charity’s business model and ensure all related compliance areas are managed effectively.

Communications

The post holder will regularly engage with people across the organisation, including front-line operations staff, HQ staff, the Senior Management Team, and the CEO.

This Description is illustrative and non-exhaustive in scope. The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.

Qualification:

Graduate, preferably in Project Management, Finance, or Business and Management, ideally with certifications in PRINCE 2, charity governance and compliance. Ideal candidate should have at least 4 years of relevant experience in the third sector.

Essential:

• Right to work in the UK
• DBS Certificate at suitable level / undertaking to cooperate to obtain a DBS Certificate at suitable level
• Good working knowledge of working in compliance.
• Knowledge of cyber security risks and other information security standards.
• Understanding data protection law, regulation and principles, audit and compliance to internal and regulatory standards.
• Experience liaising with external regulatory authorities.
• Proven ability to communicate complex ideas in simple, effective language.

Desirable

• Knowledge of charity sector.
• Fundraising / Governance/ Regulatory Charity Law and compliance.
• Experience in similar type of roles
• Experience in cross-functional roles.
• Experience leading cross-functional teams.

Deadline for applications is 29th December 2024 however we reserve the right to end the application procedure early should the right candidate be found.

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Are you a strong all-rounder in fundraising who is looking to shape the fundraising programme at a small charity, working closely with the CEO?

Can you inspire and motivate donors and fundraisers to engage with the organisation more often and more deeply? If so, this is an exciting opportunity to join an ambitious organisation with a determination to transform the future for the 220,000 people in the UK living with axial spondyloarthritis.  We have just created a fundraising strategy for the next five years. We will be embracing the analytic potential of AI and using it to create well-targeted digital-first campaigns. We’re aiming to grow income from individual giving, corporate giving, community fundraising and challenge events, trading and build further our community of legacy pledgers.

You will develop existing and new propositions, products and audiences, and deliver creative supporter journeys that build long-term loyalty and value. A natural relationship builder, you will work across all areas of fundraising. 

If this sounds like you, then please get in touch. We would love to hear from you. You will need to submit your CV together with a two-page cover letter explaining your interest in the role - don’t forget to address the person specification in your letter. Deadline for applications 10 am on 2nd January 2025. Interviews will be held on 13th January at our office in Hammersmith. For further information, and to submit your application, contact Dr Dale Webb.

The Benefits

• Salary up to £42,000 p.a. 

• Employer pension contribution of 10%

• 25 days annual leave plus 3 days leave between Christmas and New Year

• Time off in Lieu scheme

• Death in Service benefit to loved ones

Remote, in the UK (must be available to travel to London team meet-ups once a month)

Who we are

Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.

Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky news, The Times, the Guardian, New York Times and many more.

Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.

We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected, and are no longer exploited for human consumption.

About the Role

Animal Equality is seeking an organised individual, with a keen eye for detail and an ability to multitask efficiently. A supportive, approachable person, with a ‘can-do’ attitude, the successful candidate will be responsible for ensuring the smooth-running of our day-to-day activities.

Expected to assist Animal Equality’s supporters, volunteers, donors, Executive Director and team in the UK, the appointee will be required to handle enquiries, inventory, CRM platforms and more. Completing all tasks to a high standard, the Administrative Officer will be professional, flexible and able to provide the highest standards of stakeholder service.

Salary and Benefits

Salary band £24,000-£26,000, depending on experience. This is a remote working opportunity (UK-based candidates only). The candidate will be expected to attend mandatory monthly team meet-ups one day per month, at their own expense.

• Holiday entitlement equal to 33 days per year (including standard public holidays).
• Personalised Employee Assistance Program (EAP): an Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
• Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
• Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
• Yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
• A free vegan lunch every month at the Animal Equality monthly meetups.

Apply now

For more information and to apply, please visit our website.

Closing date: 5pm GMT on 17th January 2025.

The interview process comprises a multiple-stage interview and Skills Test. The appointment process will run throughout February, with Animal Equality UK making an offer to the successful candidate that same month.

Job Title: Community Manager 

Reporting To: Head of Youth Services

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, Permanent 

Salary: £36,000 per annum 

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression.

Closing date: 12th January 2025

Job Purpose: To deliver The Mix’s online communities across discussion boards and group chats, leading a team to establish a fun, inclusive and supportive space for young people.

Main Responsibilities

Responsible for:

• Innovating and growing our online peer support community
• Taking the online community to the next level in terms of youth-led, peer-to-peer digital communities, both in terms of youth-led practice and using new technologies
• Line management of the community team and day-to-day delivery of the community service

Overseeing the day-to-day running of the community: 

• Supporting the community team to deliver The Mix’s peer support community across all channels including supporting young community moderators, activators, content creators and peer supporters, ensuring safe moderation and facilitating peer support
• Ensuring delivery of engaging community events such as group chats, live Q&As and Youth Voice activities
• Line management and development of the community team, including officers, senior officers, freelancers and 50+ young volunteers
• Working collaboratively with the content and digital marketing team and partner organisations to deliver a high-quality service
• Managing projects (including budgets) to develop the online community and volunteering offerUsing data and insights from the community to provide analysis of topics and discussions relevant to The Mix
• Working with the volunteer team to ensure that volunteer roles continue to help grow community engagement
• Ensuring that policies, procedures, rotas, schedules and other information about the services are delivered
• Promoting and encouraging self-care and reflective practice across the team

Community growth and strategy development:

• Leading on the growth and development of the community using youth-led practice and new technology to ensure that it is a space that meets the growing and changing needs of young people
• Delivering the community strategy and working with data and insight teams to monitor strategy development against KPIs
• Ensuring that community members have a sense of ownership and opportunities to help shape the community
• Establishing relationships with partner organisations and stakeholders across relevant sectors and fields
• Focusing on the continuous development of The Mix community by attending training events, being aware of best practice
• within the sector and cascading learning to staff, volunteers, and community members

Volunteering engagement & development:

• Line management of the Senior Engagement and Training Officer, supporting them to engage young
  people in the community into voluntary roles, lead on training and supporting young people in their voluntary roles
• Working with the Volunteering Manager to oversee the departments volunteering practices ensure a
  high-quality service, continuous volunteer development & a positive volunteering experience
• Ensuring that the community has enough volunteers to deliver the service safely
• Supporting the senior engagement and training officer with the co-design and design of volunteering
• roles and processes

Person Specification

Essential

• Qualification and/or relevant experience in youth work up to level 2
• Experience and demonstrable knowledge of running online peer support and community services, including the training and management of volunteers
• Passion for working with young people and experience and knowledge of the issues they face
• Good general technical knowledge with an understanding of the opportunities associated with new technologies and online services for young people
• Excellent people skills, adaptable and flexible in manner and approach with an understanding of how to motivate and develop staff
• Excellent written and verbal communication, as well as good listening skills with the ability to communicate with empathy and understanding
• Good planning and problem-solving skills
  Experience of delivering online workshops with young people
  Line management experience of staff and volunteers

Desirable 

• Experience in group facilitation and training
• Understanding of the legal issues affecting online communities
• Experience of working within safeguarding frameworks
• Good technical knowledge, ideally including at least a basic knowledge of HTML
• Any additional social media skills such as social listening, reporting and content creation

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Senior Peer Researcher and Involvement Officer

The McPin Foundation

Type: Fixed term for 1 year
Location: Head office (Bethnal Green, London)/Working remotely

Salary: From £33,474 per annum FTE
Hours: 37.5 hours a week

Do you have a passion for mental health research with lived experience at its heart?  Would you like to support people to be involved in a range of mental health research studies?  We are looking for a Senior Peer Researcher and Involvement Officer to join our team and help us transform mental health research.

This post would ideally suit someone with well-developed research skills who is keen to develop further and willing to lead on projects as well as working with others.  The post holder will lead on writing reports, papers and potentially small tenders where needed, as well as and co-developing larger proposals.  They will also support other people with lived experience who work on an ad hoc or volunteer basis as their link contact and will facilitate and lead research involvement groups with adults and young people.  The post holder will work on a wide range of projects including with a neuroscience and biomedical focus.

Our team is committed to transforming mental health research through collaboration, inclusion and a belief in equity and anti-oppressive behaviour.  We strongly encourage applications from Black people, People of Colour, people who are LGBTQIA+, those with a disability and those who identify themselves in marginalised groups, as well as people with lived experience of mental health issues.

We offer benefits including a competitive salary, hybrid/flexible working, a NEST Pension scheme with 6% employer contribution, wellbeing support and mentoring scheme, an individual training budget and access to an Employee Assistance Programme and healthcare cash plan.

Please see the full job description for more information.

The closing date for applications is 14th January 2025 at 9am.

Interviews will be held virtually in the week commencing 20th January 2025.

To apply please visit the McPin website to download an application form.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

• Assisting staff and the people we support to present at conferences, workshops and other events with key stakeholders including MPs, Councillors and commissioners.
• Building relationships with key organisations and stakeholders, including the people we support and their families, frontline staff, volunteers and commissioners.
• Identifying problems and solutions that relate to the people we support and raising awareness of these issues on a regional and national level.
• Working collaboratively with the communications team to create engaging content for blogs, campaign emails, case studies, social media and PR.
• Identifying opportunities to strengthen the Trust’s campaigning identity.
• Providing regular reporting to internal stakeholders such as leadership teams and Trustees.
• Assisting with the organisation of virtual and in-person events that raise awareness of our campaigning work.
• Keeping up to date with changing policies and legislation in relation to vulnerable children and young people’s rights, social care and disability rights.
• Improving the Together Trust’s visibility in UK Parliament by supporting the Communications and Campaigns Manager to attend sessions, submitting evidence and nurture networks.
• Supporting the Policy and Campaigns Manager in their role, deputising for them where necessary.
• Championing diversity, equality and inclusion, in addition to meeting legal and charitable regulatory requirements.

• NVQ/QCF Level 3 or 4 or equivalent experience.
• Experience of researching and analysing complex information such as policy and legislation.
• Experience of writing and editing impactful communications.
• Ability to work with multiple teams to deliver campaigns including fundraising, communications and frontline service staff.
• Commitment to meeting the needs of the people we support so they are empowered to make decisions to support the direction of our strategy.
• Ability to help bring in new ideas with the ability to assimilate and make sense of complex data and research. 

Benefits

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. 

You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail? We are looking for a confident, friendly and proactive person to join us as an Dementia Information and Communications Officer. Alongside other officers, you will provide day-to-day operation of the Dementia Research Infoline, answering questions from the public with about dementia, dementia research and about opportunities to get involved in research. Reporting to the Information Services Manager, the Dementia Information and Communications Officer will also play a key role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research, support in the delivery of outreach projects to underserved audiences and help with the updating and production of the charity’s dementia health information resources.

The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting research involvement to the public, actively helps people to take part in studies and support the NHS service Join Dementia Research.

The team are part of the Information and Involvement (I&I) department. The I&I department’s mission is to improve understanding of dementia and the diseases which cause it and encourage and support the public and people affected by dementia to get involved in research.

Please note that the Dementia Research Infoline does not provide counselling or medical advice.

As the UK’s leading dementia research charity, we’re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure.

This role will be known internally as *Information Officer.

Main duties and responsibilities of the role:

Day-to-day delivery of the Dementia Research Infoline by responding to public enquiries and providing accurate, responsible and helpful information to the public.

· Acting as the first point of contact for Dementia Research Infoline callers, providing information over the phone about dementia and dementia research, as well as signposting to other organisations. Note – the Infoline does not provide counselling or medical advice.

· Responding to Dementia Research Infoline enquiries by letter, social media and email.

· Registering people to Join Dementia Research, via the telephone and via paper registration form. This involves processing and recording volunteer health information and ensuring data is up-to-date and contact with registrants maintained appropriately.

· Supporting existing volunteers on Join Dementia Research, with tech issues, keeping their data up to date, and discussing opportunities to take part in research.

· Average enquiry volumes are around 5-10 per day per officer and can be up to 30 minutes long.

· Maintaining an up-to-date and evidence-based library of responses to common health and research enquiries relating to dementia.

Promoting to the public the importance of participation in research and acting as an entry-point for the UK research register, Join Dementia Research and other ways to take part in research.

· Discussing with the public, through the Dementia Research Infoline, the different ways people can get involved in research and the types of studies looking for volunteers.

· Managing the confidential handling of personal data.

· Finding ways to promote taking part in research to internal and external audiences, with a focus on reaching underserved audiences.

Creation and dissemination of health information

· Writing and updating evidence-based health information materials in line with inhouse standards and processes, including engaging and accessible materials in print, web and other formats.

· Liaising with expert and lay user reviewer volunteers.

Raising awareness of dementia research in underserved communities

· Assisting in the dissemination of information and resources to underserved communities.

· Looking for opportunities to raise awareness in hard-to-reach audiences.

· Embedding inclusive practices throughout the work delivered by the Information Services team.

What we are looking for:

· Science graduate or equivalent level of education (biomedical or biological subject).

· Experience of discussing health or research with the public.

· Experience of writing complex health information in a simple and accessible way.

· Understanding of GDPR and information governance.

· Appreciation of the emotional impact of dementia on individuals.

· Resilience for dealing with occasional challenging calls.

· A sensitive and patient phone manner.

· A confident, friendly and professional attitude; would feel at ease representing the charity to a range of audiences.

· Willingness to work flexibly within a small team to ensure core Infoline hours (9am-5pm) are covered.

· Strong written and verbal communication skills.

· Willingness and ability to travel independently in the UK occasionally and to work outside of regular office hours when needed.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £28,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 1st January 2025, with interviews likely to be held week commencing the 6th January 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Reporting to the Chief Executive Officer, the Young Lives Consortium, 16-25 Community Builder you will be responsible for developing, implementing, delivering and evaluating a Project Plan which achieves the objectives of the funders to Grow, Integrate and Consolidate Community Provision that will enhance the emotional resilience and mental health for 16–25-year-olds in the Wakefield District.

Supporting a network of organisations across the district and a range of partnerships so that organisations can take advantage of new opportunities and contracts.

The role will contribute to organisational growth, sustainability of organisations, integrated provision and development of effective services to meet local needs. Key Objectives will include:

1. Supporting organisational growth through a strategic approach, communication and consultation with appropriate boards and their organisations.

2. Supporting and encouraging community leaders and professionals in a range of different settings by reaching out to providing tailored development support, sharing our resources, assets and areas of best practice, focusing on the strengths and assets within our communities, by developing and working in partnership approach.

3. The identification of the existing skills, assets, knowledge and talents available within our community members, as well as our community partners, community anchors, community groups and Hubs who work with and support 16–25-Year-Old Young People in the Wakefield District.

4. Working within the Community to support with the identification of key gaps in provision and services, by working together to provide integrated and joined up services and use of shared evaluation and information gathering.

5. Working within the Community to engage, consult and empower those involved with this age group, through equal partnerships between young people, clubs, groups and social networks and the institutions that serve them. Working as a community weaver, intent on bringing the community together relationship by relationship, strength by strength to improve emotional wellbeing and mental health of young people in the district, based on the existing skills and assets and working to successfully fill the identified gaps.

Please check out the attached Job Spec for further details on this role, our organisation and the application process.

Chief Executive

£80,000 - £90,000 Per Annum

Minimum 3 days in the office per week

Our client provides support services to families of seriously ill children in London, Surrey and Sussex, partnering with 9 local NHS hospitals who refer families to them following a child’s diagnosis of cancer or a life-challenging condition. Through their family support workers, they work with children, siblings, and parents to understand their individual needs, offering them personally tailored support both in hospital and at home to help them cope more easily, improve their mental wellbeing and access practical help.

As Chief Executive, you will provide exceptional leadership for a driven and passionate organisation to enable them to deliver on their strategic aims.

We are actively seeking candidates with the following:

• Experience of strategic leadership at a senior level
• Experience of increasing and diversifying income
• Strong financial acumen
• Strong ambassadorial skills 
• Experience of working with a children’s / young persons charity is desirable (but not essential)

For further information, please see the dedicated microsite by clicking 'Apply via Website'.

This charity is committed to achieve greater diversity in its Executive Team and Board and welcomes applications regardless of sex, gender, race, age, sexuality, belief or disability.

Deadline for applications: Sunday 5th January (midnight) 2025

Interviews with Prospectus: 13th-22nd January 2025

Interviews with the Panel: 27th-29th January 2025

Closing Date: 05 Jan 2025 23:59:59

About Us

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.

The Team 

This role sits within London as part of the Fundraising team and reports directly to the Senior Partnerships Manager. 

Job Summary 

This is a temporary role on a one-year fixed term contract. 

Akt has experienced 200% growth  in corporate partnership income over six years and now works with over 80 corporate partners including Flying Tiger, Marks and Spencer's, Morrisons, Oliver Bonas and Blackstone. Partnerships is a key growth area for us over the next 5 years and the Partnerships Officer role will support the Senior Partnerships Manager to develop key relationships with corporate partners, helping to steward and cultivate strong multi-year partnerships to drive income, pro-bono resource, volunteering and marketing/brand awareness. The Partnerships Officer will take a particularly active role over the summer Pride season, attending relevant corporate talks and events on behalf of akt. We have an overall income target of £2.2M across fundraising this year, with approximately £800K coming from partnerships.

Duties and responsibilities

• Day-day relationship management of a proportion of our existing corporate partnerships, with a focus on enhancing stewardship and cultivation.
• Ensuring the basics of strong partnership management are met e.g. punctual responses, professional meetings, strong proposals and quick thanking.
• Support the Senior Partnerships Manager to develop robust stewardship and cultivation plans, feeding creative ideas into the process.
• Implement stewardship and cultivation plans as appropriate, to drive increased multi-year income.
• Embrace a face-face role, particularly during the Pride season, by attending talks and events in person as an akt representative. Some out of hours work will be required.
• Support the team with relevant administrative tasks, including desk research, proposals, small grant applications, messaging, and filing.
• Keep contacts and records updated on the CRM, following a strict procedure set by the Senior Partnerships Manager.
• Keep up to date with trends impacting the corporate sector and business/charity collaborations to build understanding and spot new opportunities to generate income.
• akt may from time to time require you to undertake additional or other duties as necessary as commensurate with the role.

More information about the role can be found in the job information attached to this advert. 

Application deadline: midnight (11.59pm) 30th December 2024

Please note - applications will be reviewed as they're received and interviews conducted on a rolling basis.

Community Development Officer

The Communities Officer will lead a new community-focused initiative aimed at increasing access to Cambridge Science Centre’s educational offerings. Through researching areas of need and collaborating with community leaders, the officer will develop a robust network of partnerships to facilitate participation from children facing barriers to engagement.

Key Responsibilities

• Community Research & Needs Assessment: Identify key areas within Cambridge where children face barriers to accessing STEM (Science, Technology, Engineering & Mathematics) engagement. Use data-driven approaches and community feedback to conduct needs assessments, supporting the development of evidence-based strategies and action plans with relevant partners and community organisations.

• Partnership Development: Establish and maintain strong relationships with local community leaders, and organisations that can help ensure the Centre’s programmes reach the right audiences.

• Programme Development: Develop, co-design, and coordinate events with a place-based approach or under a thematic area. Collaborate with the Head of Programmes & Delivery and the Head of Exhibitions to design and implement 1 tailored after-school, school-day and weekend programmes that address community-specific needs, including logistical barriers such as transport and scheduling.

• Outreach & Communication: Maintain regular contact with community stakeholders, building trust and ensuring effective two-way communication. Act as the primary liaison between Cambridge Science Centre and community partners.

• Volunteer Engagement: Work with volunteers as needed to support programme delivery and community outreach efforts.

• Monitoring & Evaluation: Track the impact of community programmes, gathering feedback and adjusting strategies to improve engagement and outcomes continually. Maintain records, produce relevant statistics, and prepare and present reports as required.

• Promotion: Serve as a brand ambassador for Cambridge Science Centre within the community. Leverage social media and local communication channels to engage and support community members. Collaborate with the Head of Marketing to develop and share impactful case studies and stories, helping to raise broader awareness of CSC’s work.

Person Specification

• Prior experience in community development, education, or outreach, particularly with underrepresented groups

• Understanding of the voluntary sector

• Experience in supporting or organising events

• Project management and delivery experience

• Excellent communication skills with the ability to build trust-based relationships and engage diverse audiences, including children, parents, and community leaders

• Empathy and understanding of the unique challenges faced by underserved communities, with a strong commitment to inclusivity and cultural sensitivity

• Proven ability to manage multiple projects, coordinate schedules, and oversee programme logistics effectively

• Ability to collaborate closely with internal teams and external partners to co design impactful community programmes

• Ability to work within defined budgets

• Willingness to travel across Cambridge and work flexible hours, including occasional evenings and weekends to meet community needs

• Full clean driving licence

• Ability to achieve a satisfactory enhanced DBS check Working Conditions

This role involves regular travel across Cambridge and occasional evening or weekend commitments to meet with community partners and deliver programmes. The primary location for engagements will be Cambridge Science Centre’s main venue at The Trinity Centre, Science Park, Milton, Cambridge CB4 0FN. Occasional office work may be required at CSC’s Head Office at 44 Clifton Road, Cambridge CB1 7ED.

Standard working hours are 7.5 hours per day

Parking and bike storage are available at both CSC locations.

Benefits include: • 25 days annual leave, plus Bank Holidays

• Mental health support in partnership with BetterHelp

• Contributory pension scheme

Recruitment Process and Timeline: To apply for the position of Community Development Officer at Cambridge Science Centre, please submit your CV and a Cover Letter explaining why you are interested in joining the Centre and how your skills and experience align with the role.

For candidates invited to interview we would love to see examples of your creativity, so please bring with you anything that would support your application, in a suitable format. Bear in mind, if possible, the age range of our audience is 5-11. The interview will also include a discussion with the panel, which is expected to take place in-person.

Application Deadline: Interviews: 6th January 2025 Week commencing 13th January 2025

Eye Care Liaison Officer (ECLO)

Salary: £30,550 fte (£24,440 pro rata)

Contract type: Permanent Contract

Hours: 28 hours per week

Location: Eye Clinic, Ysbyty Gwynedd Hospital,

Closing date: Sunday 12 January 2024 (midnight)

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.

We are pleased to announce this exciting opportunity to join our flagship UK Eye Care Support Service and the ECLO team in Wales.

In this role you will be working directly with people with sight loss, and those diagnosed with a condition which may cause sight loss in the future, as well as their families and carers. Providing understanding, information, and essential emotional support, you will support people to make informed choices which enable and empower them to maintain their independence and face the future with confidence.

Working across a large ophthalmology department you will work closely alongside clinicians and will develop strong partnerships across social care, community support and other local and national organisations.

For more information on what it's like to be an ECLO, please follow the links below:

What we are looking for

You will have proven experience of delivering information and advice services working directly with the people you are supporting. Key to this role will be your excellent communication and relationship building skills with patients, clinicians, and a wide range of cross sector partners.

You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.

How to Apply

To be considered, you must respond to the questions in our short application form and submit your CV. If you're having difficulty applying, please contact

Closing date for completed applications: Sunday 5 January

Swyddog Cyswllt Gofal Llygaid (ECLO)

Cyflog: £30,550 cyfwerth ag amser llawn (£24,440 pro rata)

Math o Gontract: Contract Parhaol

Oriau: 28 awr yr wythnos

Lleoliad: Clinig Llygaid, Ysbyty Gwynedd, Ffordd Penrhos, Bangor. LL57 2PW

Dyddiad cau: Dydd Sul 12 Ionawr 2024 (hanner nos)

Ni yw'r Royal National Institute of Blind People (RNIB) ac rydym yma i bawb sy'n cael eu heffeithio gan golled golwg. Mae gweithio i ni yn golygu gweithio i un o elusennau mwyaf y DU, gan gefnogi bron i ddwy filiwn o bobl sy'n byw gyda cholled golwg yn y DU.

Mae'r RNIB yn arwain y gwaith o greu byd lle nad oes rhwystrau i bobl sydd â cholled golwg. Un o'n blaenoriaethau allweddol ni yw gofyn i bobl weld colled golwg yn wahanol, gan wyrdroi canfyddiadau anghywir a newid ymddygiad y cyhoedd fel bod pawb yn disgwyl cyfranogiad cyfartal gan bobl sydd â cholled golwg a chreu cymdeithas gwbl hygyrch.

Mae'n bleser gennym gyhoeddi'r cyfle cyffrous hwn i ymuno â'n Gwasanaeth Cefnogi Gofal Llygaid blaenllaw ni yn y DU a'r tîm ECLO yng Nghymru.

Yn y rôl hon byddwch yn gweithio'n uniongyrchol gyda phobl sydd â cholled golwg, a phobl sy'n cael diagnosis o gyflwr a allai achosi colled golwg yn y dyfodol, yn ogystal â'u teuluoedd a'u gofalwyr. Gan ddarparu dealltwriaeth, gwybodaeth a chefnogaeth emosiynol hanfodol, byddwch yn cefnogi pobl i wneud dewisiadau gwybodus sy'n eu galluogi a'u grymuso i gynnal eu hannibyniaeth ac wynebu'r dyfodol yn hyderus.

Gan weithio ar draws adran offthalmoleg fawr byddwch yn gweithio'n agos ochr yn ochr â chlinigwyr ac yn datblygu partneriaethau cadarn ar draws gofal cymdeithasol, cefnogaeth gymunedol a sefydliadau lleol a chenedlaethol eraill.

I gael rhagor o wybodaeth am sut beth yw bod yn ECLO, dilynwch y dolenni isod:

Gwasanaeth ECLO yr RNIB - YouTube

Hysbyseb teledu Apêl Newidwyr Bywyd yr RNIB - YouTube

Diwrnod ym Mywyd ECLO - Gwefan yr RNIB

Beth rydym yn chwilio amdano

Bydd gennych brofiad clir o ddarparu gwasanaethau gwybodaeth a chyngor gan weithio'n uniongyrchol gyda'r bobl rydych yn eu cefnogi. Yn allweddol i'r rôl hon fydd eich sgiliau cyfathrebu a meithrin perthnasoedd rhagorol gyda chleifion, clinigwyr, ac ystod eang o bartneriaid traws-sector.

Dylech fod yn hyderus i weithio ar eich liwt eich hun, bod â sgiliau trefnu rhagorol a bod yn ddefnyddiwr hyderus o systemau TG. Mae sgiliau cadw cofnodion manwl gywir yn allweddol i'r rôl hon hefyd.

Sut i Wneud Cais

Er mwyn cael eich ystyried, rhaid i chi ymateb i'r cwestiynau ar ein ffurflen gais fer a chyflwyno eich CV. Os ydych chi'n cael anhawster gwneud cais, cysylltwch â

Y dyddiad cau ar gyfer ceisiadau wedi'u cwblhau: Dydd Sul 12 Ionawr