Supporter Services Officer Jobs

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

The Media Communications Manager is responsible for overseeing Independent Age’s media communications programme, including media and PR, social media, celebrities and stories. The Media Communications Manager will lead the team to secure profile-raising coverage for our work in a range of print, online and broadcast media outlets including national news, consumer, sector-specific, and regional titles. They will oversee our organic social media and ensure our channels amplify our work and reach older people, decision makers and other influential stakeholders.

The Media Communications Manager will build excellent relationships with older people with lived experience of poverty, ensuring the voices of older people in financial hardship are at the centre of everything we do. They will also grow the organisations relationships with journalists, channel owners, celebrities, ambassadors, and other influencers to ensure that our media communications activity supports our organisational objective to tackle poverty in later life.    

You should have broad experience of developing and implementing innovative, successful profile-raising plans (across digital and traditional channels). You will bring an ability to work both proactively and reactively, and experience of handling reputational or crisis issues. You must have a passion for, and affinity with, the charity’s cause. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.  

Closing Date: Tuesday 14 January 2025, 23:59

Interview Dates: remote interviews on 27th and 28th January 2025

Department: Campaigns, Policy and Public Affairs

Location: hybrid – minimum of 1 day per week in our Aldgate, London office

Hours of work: 37.5 hours

Contract: Permanent, full time

Salary: £33,000 – £35,000 per annum

Closing date: Sunday 5th January at 11.59pm

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing appflexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Background

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/about the role

Join the Policy, Campaigns, and Public Affairs team, providing expert policy research and analysis to advance Dementia UK’s influencing strategy.

As a Policy Officer (Access to Care), you will take the lead on public policy areas that tackle barriers to care and address health inequalities that impact people living with dementia, their carers, and loved ones. Your focus will be on ensuring that individuals from all communities and backgrounds can access care without exception.

In this role, you will work to secure improvements in legislation, public policy, and statutory services, emphasising inclusive and equitable access to care. You will monitor and analyse policy developments at central, devolved, and local government levels, collaborating closely with colleagues across the Policy, Campaigns, and Public Affairs team to shape Dementia UK’s campaigning and influencing activities.

Additionally, you will build and maintain external relationships to strengthen Dementia UK’s policy calls and increase the likelihood of achieving meaningful change. This includes forging strong working relationships with key policy staff in relevant government departments and representing Dementia UK at events, external committees, and working groups.

To succeed in this role, you will bring experience in public policy and campaigns. You will have a proven ability to formulate policy positions, supported by both qualitative and quantitative research skills. Strong communication skills are essential, along with the ability to build and manage effective stakeholder relationships.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

It’s an exciting time to join The Institute of Pre-Hospital Care, the dedicated team work collaboratively with a range of stakeholders to deliver clinical and degree course programmes over a variety of subjects and faculties.  

We are seeking to appoint an Institute Coordinator to support and coordinate the activities of our Degree programmes within The Institute of Pre-Hospital Care. The Institute Coordinator will work closely with our clinical and operational teams from both the HEMS and PRU services along with our university colleagues and degrees faculty.  

Reporting to the Institute’s Degree Officer, the post supports the delivery of the Degree course programmes. The post holder will be an integral part of the team working closely with other members.  

You will be a highly organised and experienced administrator with a can-do attitude, meticulous attention to detail and excellent communication skill. If you have a keen interest in the delivery of high-quality Degree training and education courses apply today, or call us for an informal chat. 

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification.

Chief Executive Officer

We are looking for an individual with passion, energy and the ability to collaborate to springboard BAUS upwards and onwards for the next phase of its evolution. 

This is an immensely rewarding role, which would perfectly suit a person of vision, positivity and proven delivery.

Salary: £80-£85K

Location: Central London/Hybrid - (at least 2 days to be spent in the office per week)

Hours: Full time

Contract: Permanent

Benefits: Fantastic pension scheme with a minimum 16% employer contribution.

Closing Date: 13 January 2025

About the Role

Our longstanding CEO, Anne Bishop, is leaving BAUS after a highly successful 18 years, which has seen BAUS grow and develop, going from strength to strength, and we are now seeking a new CEO to guide the organisation into its next chapter. With a proud history of advancing urological care and supporting our members, BAUS is poised for growth and innovation.

You will be working with a skilled and talented team, consisting of 10 dedicated staff members, many of whom have been part of BAUS success for a number of years.

About You

We are looking for:

• Experience in managing the leadership function in a similar sized organisation or in a senior leadership role in a larger organisation (experience in the not for profit sector, health sector or of managing a membership organisation is ideal)

• Experience in developing and delivering strategic plans to drive both internal and external operational engagement

• Experience in leading organisational, functional and budgetary initiatives, ideally in healthcare, charity or membership organisations

• A strong understanding of governance, with experience working alongside a Board

• Excellent communication and relationship building skills.

This is an opportunity to lead a longstanding and respected charity at an exciting time in its journey.

About Us

Join a registered charity and a professional membership association dedicated to ensuring the highest standards in the practice of urology for the benefit of patients. Supporting circa 2,500 members, ranging from medical students to consultants & associated urological specialists by developing guidance for clinical practice, providing education and fostering research.

How to apply

Eastside People are supporting the organisation in the recruitment of this role.

Apply via the Hireful app using the button below to submit your CV and a cover letter. Please use the cover letter as an opportunity to add to the information you have shared in your CV, and ensure that you cover the following (max 2 pages):

1. Why are you interested in the CEO role, and why BAUS?

2. How can you contribute to BAUS in this role? Please highlight relevant experience and demonstrate how your skills match the specific requirements of the role as set out in the job description and person specification.

Eastside People are fully committed to equality of opportunity and diversity and work with our clients to ensure that we recruit inclusively, seeking to address the underrepresentation of some groups of people in leadership teams.

We want you to have every opportunity to demonstrate your skills, ability and potential. Please contact us if you require any assistance or adjustment so that we can make the application process work for you.

Please download and read the Candidate Pack before making your application.

The closing date for applications is Mon 13th January 2025, and interviews with Eastside People will take place the week after. Interviews with BAUS will take place on Friday 7th February.

Please note, that we understand AI can be a helpful tool, but please use it with caution and ensure your application is personalised and accurate.

You may also have experience in other areas such as COO, Chief Operation Officer, Operation, Director of Operations, Operations Executive, CEO, Chief Executive Officer, Chief Exec, Executive, Charity.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Background: 

Amna means safe in Arabic - representing the core of our work - supporting communities and frontline workers to bring non-clinical mental health support to every person affected by war, conflict and displacement. At Amna, our core values of respect, understanding, curiosity and connection guide everything we do. Our mission is to build community capacity for healing. Our vision is a world where refugees can determine their future unbounded by the impacts of conflict and displacement. 

We partner with local organisations and institutions working with displaced communities to set up psychosocial healing services in which individuals and groups can discover and connect to practices that promote their healing and wellbeing. We invest in and train people within these organisations to provide this support, and we help partners build psychosocial interventions in collaboration with refugee communities – all with a values-based, trauma-sensitive and identity-informed approach.

Our partnerships are not limited. We connect partners through our global healing network of peer organisations to exchange learnings and enhance their practices as the network strives to support forcibly displaced communities around the world. 

Safeguarding: 

The role-holder will have experience working according to ethical and good practice safeguarding principles. They will be expected to adhere to and promote Amna’s Safeguarding Policies as they will be involved and responsible for programmes working with children and vulnerable groups in different settings. 

How Will you Make a Difference?  

The Executive Assistant (EA) will provide high-level administrative support to Amna’s CEO, Senior Leadership Team (SLT) and Board of Trustees. This includes administrative help such as managing calendars, drafting communications and briefings, planning, and organising meetings, inbox support, travel, office administration and personal assistance. It also includes working on and managing special projects including research, data analysis, preparation for public speaking, writing and research. 

This dynamic and creative position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality. The ideal candidate will have excellent communication skills including strong written and verbal skills, the ability to work with little supervision, and manage simultaneous priorities within the leadership team.

Key areas of responsibilities: 

CEO/SLT Support 

• Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer", staying attuned to the internal and external environment and keeping the CEO updated on relevant issues. 
• Anticipate the needs of the CEO and SLT in advance of meetings, conferences, and public appearances. 
• Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO and SLT team, including those of a highly confidential or critical nature. 
• Liaise between the CEO and SLT to ensure regular communications and smooth decision-making. 
• Provide sophisticated calendar management for Amna’s CEO and the SLT. Prioritize inquiries and requests while troubleshooting conflicts and exercising tact; make judgements and recommendations to ensure smooth day-to-day engagements. 
• Prioritize and determine appropriate course of action, referral, or response, exercising judgement to reflect CEO’s and SLT members style and Amna’s values and policies. 
• Work with the Senior Leadership Team to coordinate the CEO’s outreach activities. Follow up on contacts made by the CEO to cultivate ongoing relationships. 
• Writing and managing documentation and data sets for the CEO and SLT as needed, including briefing papers, correspondence and talking points. 
• Leading and managing special projects including research for Amna’s, CEO’s and SLT’s contribution to future books, podcasts and articles. 
• Maintain an organized filing system for documents, records, and correspondence related to the CEO, SLT and board. 
• Support the broader Amna team with tasks related to the CEO or SLT as needed, demonstrating flexibility and collaboration. 

Admin and travel management 

• Maintain an organized filing system for documents, records, and correspondence related to the CEO, SLT and board. 
• Ensure compliance with organizational policies and procedures in all administrative functions 
• Assist in the preparation and execution of organizational events. 
• Research and propose the most efficient and cost-effective travel options, including flights, trains, and accommodations. 
• Secure necessary travel documents, such as visas, passports, well in advance. 
• Prepare detailed travel itineraries, including transportation, accommodation, meeting times, and addresses. 
• Book accommodations that suit the requirements of the trip, ensuring comfort and proximity to meeting venues. 
• Manage group bookings for team members traveling together to streamline costs and logistics. 
• Handle travel expense reports, ensuring compliance with Amna policies and timely reimbursement. 
• Occasional travel may be required.

Board support 

• Manage due diligence and onboarding processes for new Trustees, ensuring compliance and accurate record-keeping. 
• Organize tailored training sessions for Board members. 
• Maintain up-to-date records of Board members, including contact information, terms of service, and compliance documents. 
• Assist Board members with travel expense claims and ensure accurate processing. 
• Compile, organize, and distribute materials for Board meetings, including reports and presentations. 
• Edit and format Board papers to ensure consistency and professionalism. 
• Coordinate logistics for Board meetings, including scheduling, venue arrangements, and required technology or equipment. 
• Attend Board meetings to provide administrative support, take minutes, and document actions and decisions. Distribute minutes promptly and track follow-up actions. 
• Develop and implement comprehensive induction plans for new Trustees. 
• Facilitate introductions and provide orientation materials to integrate new Board members effectively. 

Governance and Compliance 

• Support the CEO and committee chairs in adhering to the organization’s governance framework. 
• Maintain a centralized, up-to-date register of governance documents for easy access by senior staff and Trustees. 
• Ensure the organization complies with GDPR regulations in relation to all Board activities. 
• Work with the CEO and Chair to ensure the Board is informed about safeguarding practices and remains accountable. 
• Support emerging governance practices and Trustee development in partnership with the CEO and Chair. 
• Plan and execute Trustees’ regulatory obligations, including registering them with appropriate bodies. 

  Qualifications and Experience:  

• Minimum of 5 years of progressively responsible and diversified administrative experience, experience as an Executive Assistant or similar role. 
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external stakeholders. 
• Excellent research skills and experience in writing briefing papers 
• Exceptional organizational skills and impeccable attention to detail. 
• Ability to work both independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. 
• Expert proficiency with Microsoft Office and desktop publishing software; ability to design and edit graphic presentations and materials. 
• Able to maintain a high level of integrity and discretion in handling confidential information. 
• Demonstrable commitment to Amna values and mission. 
• Legal understanding or experience with the Charity Commission is preferred. 
• Non-profit board experience is preferred. 

Skills and Behaviors:   

• High emotional intelligence with capacity to motivate and manage self. 
• Ability to represent the organisation professionally and sensitively. 
• The capacity to exercise good judgment in a variety of situations. 
• Ability and temperament to work with sensitive information. 
• Caring – able to anticipate and meet multiple needs. 
• Committed to excellence and meeting high expectations. 

Work Location and Environment  

This role is a hybrid job opportunity, and open to applicants in London, UK. 

Amna offers a hybrid working environment to its employees allowing for a blend of remote and in-person work.  

Please note that the nature of working environment and hybrid schedule may be adjusted as per the organisation’s evolving needs.  

Remuneration Package  

Remuneration: 40,000 GBP per annum.   

At Amna we are committed to attracting and retaining top talent by offering competitive compensation and benefit packages. We believe in rewarding talent and expertise at a level that corresponds with the local market conditions, ensuring that all our team members are fairly compensated for their skills and contributions.   

In compliance with international standards, Amna utilizes a global payroll provider to ensure seamless and efficient compensation processes for our diverse team. 

Commitment to Diversity, Equity, and Inclusion  

Amna is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents.   

As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, ethnicity, sex, gender, sexual orientation, age, marital status or disabilities status.   

Applications are strongly encouraged from people with personal or family lived experience as refugees and displacement. 

Recruitment timeline: 

Written task: week of January 13th. 

Interviews: week of January 20th.  

Only Shortlisted candidates will be contacted.  

We are looking for a Funding Officer to join the enthusiastic, friendly Lancashire team in the North West Region.  You will play a major role in ensuring our funding supports a wide variety of communities and places across Lancashire and the North West region.

12 month Fixed Term Contract - based in Lancashire

As a member of the funding team you will assess applications for funding and manage grants from our Reaching Communities and Partnerships programmes. You will use your local knowledge and experience, and the experience of our grant holders and local stakeholders, to ensure we are making the best decisions on the grants we make. By working closely with people and communities from a defined geographical area, you will understand what matters to them and where our funding can make the biggest difference.
In your role you will work within the Fund’s policies and procedures and the necessary legislation, in line with our vision and principles.  You will gain an understanding of our vision, our commitment to equity and inclusion and our funding programmes. 

The role is varied and will require you to: 

• Be responsible for your own caseload: visiting projects, liaising with grant recipients, identify and manage risks and supporting organisations to delivery their projects and measure their impact
• Understand and respond to the different needs of our applicants and grant holders by providing advice and feedback and be willing to have challenging but constructive conversations.
• Represent the Fund within your local area, at funding fairs and external meetings and create opportunities for people to come together.
• Share learning from your conversations, events, grant holder reports and evaluations to support the Fund in maximining our impact as a grant maker. 

Working from home and community locations, ideally the successful candidate will live in Lancashire, will be part of the local team, led by a Funding Manager, and comprised of several other Funding Officers.  Travel across the region will be required. 

Interview Date: In person interviews – 14th January

Location: Mobile working – Flexible and hybrid working - Home and community based

On application, please align your supporting statement to the criteria below

Essential criteria

• Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes.
• Relational skills: Ability to nurture, develop and promote effective relationships and communication with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion
• Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk. 
•  Knowledge of the local areas you would be covering and their charity sectors.

Desirable criteria

• Experience working with under-represented communities in the area of Lancashire
• Understanding of financial planning and business plans, ability to analyse accounts and numerical data.
• Demonstrable IT skills and the ability to learn detailed processes quickly and accurately.
• An ability to manage your own workload with minimal supervision

Equity, Diversity and Inclusion

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Job Opportunity: Homelessness Support Worker

Are you passionate about supporting individuals within Homelessness? We are looking for a dedicated Support Workers to join our client across their support services within Hertfordshire.

Key Details:

• Hours: 37.5 hours per week across a Monday - Sunday rota
• Salary £24 - 28k

Key Responsibilities:

• Hold a caseload of clients, conducting regular key working sessions and creating support and safety plans
• 1 -1 sessions with the service users
• Responding to resident queries within the service
• Recovery Programme Support: Assist in the development, delivery, and evaluation of the in-house recovery programme in partnership with the recovery and opportunities coordinator
• Identify individual care pathways, treatment options, and support clients to navigate and participate in these systems
• Helping service users with Independent life skills

Experience Requirements:

• Experience in a similar role or working with individuals with vulnerable needs

If you are dedicated, empathetic, and ready to make a difference, we encourage you to apply for this rewarding role.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Do you want to make a positive difference to the lives of others?

Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 50 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults.

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important.

So, at Barnet Mencap, in addition to offering 32 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working. There will need to be face-to-face work as part of the job, but there will also be opportunities to work from home and/or have different working patterns as agreed by your manager. Any travel expenses can be claimed, at the agreed rate, for journeys that are necessary in the course of your work; and claims for additional expenses will be reimbursed in accordance with our expenses policy. We also have auto-enrolment into a pension scheme with employer contributions in place, and all staff qualify for schemes like the Blue Light Card.

We are looking for a new Communications Officer within our Project Support Team, someone with strong communication and IT skills, a creative streak and who enjoys a challenge. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for.

The successful candidate will have:

· good interpersonal skills working as part of the administrative team 

· high attention to detail and a high standard of literacy

· excellent organizational skills working in a timely manner

· be confident and flexible, acting as the public voice of Barnet Mencap

To apply, please either complete an application form or send a CV with a statement explaining how you meet each of the criteria on the person specification. The advert is also available on our website. Completed applications can either be sent through CharityJobs or emailed to our general address (available on our website).

Barnet Mencap is committed to equality, diversity and inclusion and the safeguarding of children and adults at risk.

The successful candidate will be required to complete a Disclosure and Barring Service form in line with Section 115 of The Police Act 1997

Job description

Are you passionate about addressing health inequalities and improving the health and wellbeing of people across Coventry and Warwickshire?

Do you have an understanding of the relationships the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector have with various communities who may not be as engaged with health services or health and care research? For this work funded by the National Institute for Health and Care Research (NIHR), we are seeking an organised individual with event delivery, engagement, and administrative experiences to join the team.In this role for the REN, you will work across Coventry and Warwickshire Integrated Care System (ICS), supporting Working and Steering Group Meetings, and ongoing support of volunteer Community Research Champions.

WCAVA is an equal opportunities employer - ‘Putting Equality, Diversity and Inclusion into Practice’

Job Purpose 

The purpose of this role is to provide operational support to CAVA’s Health and Wellbeing Manager to support the delivery of the community engagement aspect of the REN Workplan which is identified through the REN Working/Steering Group. The Coventry and Warwickshire REN is currently funded by the National Institute for Health and Care Research (NIHR) and aims to increase opportunities and inclusivity for people (particularly from underserved communities) to take part in research, to tackle health inequalities, and identify ways for researchers to improve the health and wellbeing of people across Coventry and Warwickshire Integrated Care System.

The post holder will be responsible for supporting Working and Steering Group meetings, attending REN events on behalf of CAVA and taking a proactive role in gathering examples of good practice and sharing outcomes and impact with stakeholders. This role will support engagement with communities throughout Coventry and Warwickshire by supporting delivery of in-person engagement events and support the recruitment of, and support related to, Volunteer Community Research Champions who play a vital and central role within this scope of work.

Main Duties and Responsibilities:

• Support organisation and delivery of in-person engagement events for the REN work
• Support the REN Working and Steering Groups with communications and marketing activities with various stakeholders (including with: VCFSEs; potential and existing volunteer Community Research Champions; updates to funders; and for various communication channels of the ICS) 
• Support gathering of examples of good practice and presenting these case studies in various formats
• Support the team with gathering intelligence, and liaising with VCFSEs about capturing and sharing in an Engagements and Insights Atlas the research opportunities and learnings from across Coventry and Warwickshire
• Champion VCFSEs involvement in using their knowledge and understanding of issues related to addressing inequalities and under-representation, and improving health
• Support the REN with writing monitoring reports
• Circulate relevant material and agendas and take notes from virtual and in-person meetings
• Support the REN with the recruitment, on-going support, training, and organisation of virtual and in-person events for volunteer Community Research Champions 
• Attend relevant meetings (in-person and virtually, as appropriate)

General

• Participate in individual supervision sessions with your line manager.
• Attend and contribute to relevant CAVA meetings.
• Undertake relevant training agreed with the line manager.
• Ensure that under-represented groups have access to CAVA services offered by the post.
• Comply with CAVA’s work programme, policies and procedures.
• Partake in occasional CAVA events including AGMs and Away Days.
• Undertake additional duties occasionally, commensurate with the grading of this post.

The nature of tasks may vary from time to time but within the levels of responsibility of the post.

An exciting opportunity has arisen for a Service Manager to join a fantastic charity, who provide hope and a sense of purpose, through the provision of Carers, Advocacy, Wellbeing, Counselling and Volunteering Services.

Salary:  £34627.98

Location: Staffordshire County

As Service Manager you will manage and lead the operations of Staffordshire Together for Carers - All Age Carers Service. The post holder will undertake distinct project management duties such as staff management, monitoring performance/quality, reporting, implementing policy/process and stakeholder management.

Key responsibilities include:

• Being responsible for overall performance of contracts, quality delivery and achievement of outcomes
• Jointly with the Community Development & Partnership Officer, develop and maintain relationships/referral pathways with key stakeholders with the express aim of raising awareness of caring and identifying hidden Carers within a whole system approach
• To act as the local point of contact with commissioners, developing and maintaining relationships and preparing for and delivering performance reports/updates at contract review meetings
• Responsible for managing the relationship with and performance of subcontracted/funded partners including holding contract review meetings and addressing any issues and or development needs, ensuring any arrangement continues to meet the needs of Carers
• Responsible for managing expenditure against annual operational budgets
• Provide team meeting facilitation, line management, supervision and support to direct reports

 The successful candidate will have a minimum two years’ experience of managing a service, including staff management, supervision and support and being responsible for and working in partnership to meet contractual obligations. Experience of evaluating delivery,

monitoring/ analysing performance, creating reports and managing relationships with commissioners and managing budgets is key. A good working knowledge of social care and health, particularly as it relates to working with Carers and adults is crucial, as is knowledge of legislation relevant to Carers.

 If you’re looking to join a well-established and impactful charity who provide a range of services that support vulnerable adults and young people, then please do get in touch ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are seeking to appoint a Finance Officer. This is a vital role within the London Irish Centre, responsible for leading on financial operations as well as contributing significantly to our financial decision-making.

We are looking for an experienced accountant with excellent technical and interpersonal skills. The Finance Officer will drive delivery of timely and useful financial information as well as streamlined financial processes. The role is extremely varied and offers opportunity for professional growth and personal impact.

As finance officer you will play an active role in supporting all of the LIC’s services across Culture, Community, Venue and Fundraising. 
You will also play a key role in the following:

• Budget preparation, forecasting, external audits and reporting
• Prepare accurate monthly management accounts
• Manage cashflow, VAT (Partial exemption), and support the Venue operations and Fundraising efforts of the charity.

The London Irish Centre is the oldest and largest Irish Centre in Britain, offering a mix of community and cultural services for both Irish and local communities in London and UK wide.

We are in the early stages of a multi-year ambitious strategic plan to reimagine, redevelop and our Camden Centre home as a world-class community and cultural centre.

Click apply to view our application pack where we have included a job description and person specification to support your candidature. The details in the job description and person specification should be addressed in a one-page cover letter. To apply, upload your CV and cover letter to the link in the application pack.

The deadline for applications is 9.00am on Monday 20th January 2025.

Applications will be reviewed on a rolling basis, and we will be actively interviewing. We reserve the right to close applications before this date.

Care Service Manager

We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services.

Position: Service Manager

Location: Rochdale, Keswick Gardens, Greater Manchester

Hours: 37.5 hours

Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)

Contract: Permanent

Closing Date: 23rd December 2024 – Although applications may close before the deadline, so please apply early to avoid disappointment.

About the role:

You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

Key responsibilities

• Leading and engaging a team
• Leading a service
• Housing and income management
• Supporting customers

About you:

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

About the organisation:

A housing association with a difference – enhancing the everyday for all customers. For 90 years, they’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Benefits you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues.

They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're seeking a dynamic individual who can mobilise Christians to respond to some of the most pressing humanitarian crises in our world today. This is a new role at Medair UK as we look to broaden and strengthen our engagement with churches across the UK. It's an exciting time to join as we have new partnerships with national church networks commencing. 

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope.

We're looking for someone with a proven track-record of developing and delivering meaningful partnerships with local churches and national networks. You will need to be a relational leader, an effective communicator and a self-starter able to kick-off new initiatives. Ideally you will being first-hand experience of working within a church, a keen understanding of the UK church landscape, and a strong personal network.

This new role presents an opportunity for someone to shape strategy, initiate new activities and be a public voice to this growing network in the UK. You will be a senior and integral part of Medair UK. Through your actions you will inspire churches and Christian audiences to give, pray and even go, working with Medair in our Country Teams. You will enable support for the life-saving work Medair delivers to some of the world’s most vulnerable people by leading our relationships with Churches across the UK.  

The role is being advertised as full time, however we are open to part-time working for the right candidate. We are a hybrid team, based out of our office in Kennington, London, with most of the team being in the office once or twice a week. There is a genuine occupational requirement for the holder of this Medair UK leadership position to be a committed Christian. 

Key Activity Areas  

External Engagement & Relationship Building  

• Lead on our external engagement with churches across the UK, growing the number of churches engaging in the mission of Medair through giving, prayer and awareness raising.

• Develop strategies for raising awareness, creating connections and establishing relationships with an increasing number of new churches with a bias towards those with a younger congregation.

• Collaborate with the Medair UK Director, Trustees and Senior Leadership across Medair in the relationships they hold and can grow.

• Steward relationships with caseload of Churches through effective communication, timely reports and creative touchpoints so that depth of relationship is established with churches that have donated, prayed and engaged with the mission of Medair.

• Work towards an agreed income target each year of churches that are giving towards emergency appeals and contributing unrestricted funds towards our work.

• Deliver Medair’s presence at Christian events including the oversight of volunteers, speakers and staff to maximize our presence at these opportunities.

• Cultivate regular speaking opportunities for yourself and the wider team to deliver in churches, prayer networks and regional gatherings introducing people to the mission of Medair and equipping people to pray for those in crises.

Resource Development & Volunteer Management  

• Strengthen Medair UK’s engagement with churches by developing profile raising resources and ensuring all fundraising appeals are designed and delivered to maximise church take-up.

• Oversee the delivery of our monthly prayer email, and ad-hoc prayer resources, as well as working collaboratively with colleagues in Medair UK and the wider group to commission resources that will engage Christian audiences.

• With the support of the Engagement Support Officer co-ordinate all requests for speakers in churches ensuring that a staff member or alumni, is available and well briefed ahead of time.

• Oversee the management the Medair UK alumni network – developing events, online and in-person, personal touchpoints and communications that will encourage this warm audience to keep enthused about Medair and growing our awareness in there networks.

Church Management  

• Manage the related tasks of the Engagement Support Officer whose role is split with 60% on Trusts and Foundations, and 40% on Churches and Alumni. This is matrix-management as the Engagement Support Officer is line managed by the Grants Manager.

• Oversee the receipting and acknowledgement of all financial support from churches, using creative ways to thank and steward churches and supporters who generously donate.

• Maintain an up-to-date and accurate record of church relationships on our CRM (salesforce), monitoring engagement events, income targets, key contacts and audience growth.

Internal Liaison  

• Liaise with Medair’s Heads of Country Programmes, Country Directors and Communications Officers in order to gather information and data for the purposes of applying and reporting to funders. 

• Foster dynamic and mutually beneficial relationships with colleagues across Medair International and the Affiliate Offices, readily sharing engagement products, resources and generously collaborating when there are international opportunities.