Supporter Services Officer Jobs in Holborn, Greater London

We are seeking a talented and experienced leader to join our Strategic Leadership Team.

You will have a compassionate heart and be deeply motivated by your evangelical Christian faith to lead the financial management and operations of this respected Christian Ministry.

Your experience in operations or business development within the charity sector will ensure that Release International’s day-to-day operations remain compliant, responsive, effective and efficient.

Your significant competence in financial management will enable you to analyse financial information, and other data, to support decision making at a senior level.

Your proven track record of strategic planning, team building, proactive risk management, and ability to manage multiple deadlines and projects will be essential to the role.

As the lead for all aspects of ‘People and Culture’, you will use your excellent people skills and positive outlook to empower and encourage others towards success, promoting and modelling our person-centred Christian ethos, culture and values.

If you believe God may be calling you to fulfil this exciting new and pivotal role and you understand the importance of excellence in the stewardship of our precious resources, then please apply for this full-time position which is based at our office in Orpington, Kent, with some agreed flexibility to work from home.

Applicants must be committed to Release International’s evangelical Christian beliefs (occupational requirement). 

The person we are looking for will be well organised, motivated and aware of the nuanced issues affecting diverse and disadvantaged communities. Their duties include arranging training, workshops and outreach visits to create awareness of human rights legislation and the practical impacts in areas with large, transient communities.

The Outreach Worker will act as primary contact for the project and policy work and ensure good working relationships with a range of key contacts including policy and programmes partners.

This post is funded by The Baring Foundation.

Reports to: SCA Director

Duration: 4 year fixed term contract (with a 3 month probationary period)

Hours: Part-time, 21 hours (3 days) per week

Salary: £22,000 per annum (FTE salary = £36,500)

Location: SCA offices at Southall Town Hall, 1 High Street, Southall, UB1 3HA

Holiday entitlement: 15 days

Duties:

1. Developing and delivering Human Rights Act based rights training workshops and support sessions
2. Analysing human rights law and development in cases and communicating the practical impact of these through outreach visits to local community sector
3. Develop and improve our resources and support sessions on the practical use of UK human rights law
4. Plan and develop human rights information resources, including guides, handbooks, factsheets
5. Arrange short talks for a range of audiences
6. Provide commentary via a range of means including blogs and news pieces (for SCA and for other groups and media), research papers, social media, etc.
7. Use initiative to identify and forge relationships with new partners and forums
8. Act as primary contact for the programme and policy work and ensure effective relationship management and development.
9. Ensure good working relationships with a range of key contacts including policy and programmes partners
10. Attend training courses and sessions, as may be required
11. To ensure inclusion and diversity in all aspects of SCA's operation and work
12. To carry out other duties including outreach work, as may be assigned by the Director, from time to time

Person Specification:

Essential characteristics:

1. Have at least two year’s experience of working in the charity sector, voluntary sector, or the public sector in a role with some similar role and functions
2. Experience of developing and delivering outreach work to build the capacity of people to develop the knowledge, skills, and confidence to bring about social change
3. Understanding of working in the charity sector, and in particular what it means to work for positive change whilst not being a campaign group
4. Understanding of human rights law and practice and implications for diverse communities
5. Excellent interpersonal skills and ability to communicate effectively, verbally and in writing, with a wide range of people
6. Able to receive visitors and to deal with their queries, signposting to other agencies, where required
7. Experienced in dealing with work of a confidential nature, ensuring compliance with GDPR and other regulatory requirements
8. Experience of report writing, preparing newsletters, project monitoring reports, publicity and promotional material
9. High standard of computer literacy, including experience of Microsoft Office – Word, Excel, Powerpoint etc
10. Able to work with project partners and service users from diverse cultural and religious backgrounds within an equal opportunities’ framework
11. Work related experience of conducting research either desk-based/legal research and/or participative research directly with stakeholders
12. Excellent self-administration and time management skills, with the ability to prioritise and manage multiple tasks simultaneously to a high standard
13. Gather monitoring data and produce progress reports and work summaries
14. Recruit and train volunteers to assist with project delivery
15. To attend meetings and prepare agendas, minutes and other relevant materials

Closing date: Tuesday 19th November – ONLY completed application forms will be accepted. CV’s are not accepted

Interview date: w/c 2nd December 2024

This post is subject to a 3 month probation period, an enhanced DBS check and satisfactory references.

Liberty is looking for an exceptional Policy & Campaigns Officer.

This position, which sits in the Policy & Campaigns team, plays a key role in developing and implementing Liberty’s policy and campaigning priorities: undertaking high quality research, influencing decision makers, building coalitions, producing policy and campaign materials, providing policy input to strategic litigation, and building public and political support for Liberty’s work.

We are seeking someone who holds Liberty’s values and ambitions close to their heart, as we work to ensure everyone in the United Kingdom is treated fairly, with dignity and respect. This is a key role in securing the long-term policy change needed to protect the human rights and civil liberties of everyone who lives in the UK.

Policy & Campaigns Officers monitor and respond to policy threats to our human rights frameworks, to our rights to protest and to live free from discrimination. They work with political players and civil servants to steer policy and legislation. They produce high-quality, persuasive content and translate complex legal and policy arguments in a clear and compelling way for mass audiences. They lead and support other human rights and civil society organisations, lending expertise and building solidarity. We have worked with civil society to fight back against the Police, Crimes, Sentencing and Courts Act 2022 and the Public Order Act 2023 and to see off threats to our Human Rights Act.

We are looking for a strategic thinker who brings a collaborative approach to their work. You will have policy and research experience in human rights, or a related field such as the equality sector or social welfare sector. You will have a strong understanding of how to secure policy change in challenging political environments.

You will have a strong commitment to Liberty’s anti-oppression values and strategy.

Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.

The deadline for applications is Midnight Sunday 24 November 2024.

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held on the week commencing 2 December 2024

Second round interview will be held on the week commencing 9 December 2024

Apply via the job board on our website.

About The Role
Hours: Please note this is a part time role working 21 hours a week, the salary will be pro rata. 
Application Process: For this application, we strongly recommend including a supporting statement letting us know why you are interested in this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Evaluation Officer role is a specialist post created to support the management, development and implementation of evaluation programmes across Alzheimer’s Society. The role is pivotal to promoting a culture of continuous improvement across all directorates. The post holder will support the Evaluation and Impact Team in the development and implementation of evaluation and impact measurement programmes for support services, influencing and research activities across England, Wales, and Northern Ireland. 
You are someone who is passionate about making a difference for people affected by dementia and understand the important role that evaluation plays in making this happen. You also appreciate the complexities that come with working in a large and fast-moving organisation but are able to prioritise tasks and manage your time effectively to get the job done. We are looking for a quick learner who brings an open mind and lots of enthusiasm. 
The successful candidate will benefit from working as part of a small and supportive team, whilst also taking responsibility for a number of their own evaluation projects. They will connect with colleagues across the Society to understand areas of work and develop appropriate evaluation approaches, provide evaluation support and recommendations, report on and share findings.
You are:

- Proficient in Qualitative and Quantitative research approaches in social research
- Able to lead on 2/3 projects simultaneously, using project management approaches.
- Able to apply research methodology into practice from scoping projects, to producing reports and making recommendations, aligned to an evidence base and with the Help and Hope strategy
- Aware of differing evaluative approaches and tools.
- Able to facilitate training and focus groups
- Curious, with a problem solving approach to data collection to greater inform decision making

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins.  We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience.  We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

CEO (Age UK Enfield)

Location Hybrid/Enfield

Contract: Permanent, Full time

Salary: £70,000 based on experience

About Us

Age UK Enfield (AUKE) is the key provider of advice, dementia care and support, day care, information and advice, fitness and frailty support services in the diverse North London borough. Our mission is to improve the lives of older people in Enfield by ensuring they are valued, active, connected and able to live the life they choose.

AUKE has been serving the people of Enfield since 1997. The Charity is part of the national Age UK Charity and its network of local Age UKs.

We are acknowledged as the leading charitable organisation helping older people in the Borough and support around 7000 older people each year.

The Role

We are seeking an experienced, driven, and strategic CEO to lead the 30 staff and 60 volunteers at AUKE with great passion and energy. The period ahead is an exciting one. significant project to bring our services under one roof is in its early stages and this would provide an opportunity for us to increase our offerings with a new bespoke facility. We are seeking a new CEO who will be energised by this work and can guide all stakeholders through our strategic plans.

Supported by a highly professional board and a talented and committed operational team, our CEO will lead the execution of strategic objectives, oversee the financial and operational management of the Charity, and grow our footprint by promoting AUKE’s vision, ambitions, values and objectives in everything they do.

Role Requirements

• Proven track record of leadership and management across a range of responsibilities as CEO or similar senior level – ideally gained in a Charity or relevant sector

• Financial acumen – experience of financial management and control, including budget planning, oversight and cost control

• Experience of strategic planning and implementing organisational change

• Track record in driving and supporting fundraising growth, developing networks and working with funding partners

• Demonstration of influencing and developing relationships with key stakeholders and senior opinion leaders including local authority or similar

• Track record as a leader of people, creating positive affirming environments for successful teams and an inclusive organisation

• Experience working with a Board in setting the vision, mission, strategic objectives and priorities for a Charity or relevant sector

Eastside People is supporting AUKE in the recruitment for this role.

Before you make an application, please download and read the Candidate Information Pack.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.

We would discourage you from deselecting yourself if you are in doubt about meeting all the criteria. Instead, if you have specific questions about the role, please contact us via email, or our recruitment partners Eastside People to arrange a conversation.

The closing date for applications is Monday 4th November. Competency based interviews will take place with Eastside People up until Wednesday 6th November.

Formal interviews with Age UK Enfield will be in three stages. A first informal conversation and interview will be mid-November, and final interview early December.

Benefits

• Hybrid working with the opportunity to work flexibly over 4 days per week

• 25 days annual leave plus statutory holidays

•Comprehensive health benefits through Simply Health

• Support from the Age UK federation to promote the charity and provide exceptional opportunities for networking and shared learning

REF-217 220

At Bipolar UK we are passionate about improving understanding of mental health and empowering people affected by bipolar to lead their best lives.

Every month we empower 1,000 people to stay well and we plan to support many more. We offer specialist information and resources through our website, host over 80 peer support groups monthly and offer a 1-1 peer support line and moderated eCommunity. We also work with research organistions and campaign to ensure bipolar voices are heard.

As Fundraising Officer, you will be playing a pivotal role in nurturing and growing our supporter-base across individual giving and events so that we can scale up our services to meet the needs of our community.

Position: Fundraising Officer (fixed term - initially 1 year)

Responsible to: Strategic Partnership Manager

Location: Flexible and remote working

Hours: 35 hours per week (full-time) - flexible working

Salary: £28,000 per annum

Annual leave and benefits:

• 25 days annual leave (not including bank holidays)

• Flexible working

• Company contributory pension scheme

• Employee Assistance Programme

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.

Interviews will take place in the week commencing 18 November.

Closing date: 8 November 2024

What you’ll be working on:

You'll be maintaining excellent stewardship to nurture and grow our supporters across a range of income streams

You'll be acting as a first point of contact for a wide range of supporters and enquirers and maintaining excellent stewardship to nurture and grow our donorbase.

You'll be managing and improving resources to support fundraising including t-shirts, posters, flyers, donation boxes and fundraising packs.

You'll be liaising with the communications team to create promotional materials for the website and social channels to increase fundraising engagement.

You'll be working alongside the fundraising team and communications team to deliver fundraising campaigns.

You'll be managing a number of external accounts to maximise event fundraising including Run for Charity, Enthuse and Discover Adventure.

You'll also be managing accounts to support in-memory donations and legacies and enhancing opportunities for growing these income streams.

This job is for you if:

You are passionate about creating a better world for people living with severe mental health conditions.

You have at least 2 years’ experience of fundraising ideally in individual giving or community fundraising.

You have excellent written and verbal skills – with experience of writing compelling copy and building diverse strong relationships.

You have excellent project management and time management skills.

You are creative and versatile in your approach and value the opportunity to grow and shape your role.

You have experience of delivering against targets.

You are comfortable working with minimal supervision in a remote environment.

You have a sound understanding of the principles of fundraising including ethical fundraising and GDPR compliance.

You have used Salesforce (or equivalents).

You have a high level of competence using Microsoft Office software and are able to quickly adapt to new technologies.

And finally:

An understanding of bipolar is desirable and we welcome applications from those with lived experience of bipolar either themselves or through family and friends.

Communications Officer
Ref: ARBCO1024
Location: Based in our Central London office; however, ARB supports a flexible approach to hybrid working
Contract: Full Time, permanent
Salary: £27,000 per annum + excellent benefits

About Us:

ARB was established by an Act of Parliament – the Architects Act 1997 (the “Act”) – and is the statutory regulator of architects in the UK.

ARB’s statutory responsibilities are contained in the Act, and cover six main areas:

• Prescribing the qualifications needed to become an architect in the UK
• Keeping the UK Register of Architects
• Ensuring that architects meet our standards for conduct and practice
• Investigating complaints about an architect’s conduct or competence
• Making sure that only people on our register offer their services as an architect
• Acting as the UK’s competent authority for architects

Role Description:

Architects play a crucial role in our society, as they design the buildings and environments where we live and work. The Architects Registration Board (ARB) is the professional regulator of architects. We maintain a Register to protect the public, so that anyone using an architect’s services, or a building designed by an architect, can be reassured that the design has been developed by an appropriate expert.

The Policy and Communications Department is excited to welcome a multiskilled Communications Officer. This is a varied role, and the successful candidate will be developing content such as press releases, website text, and reports. You will need to be highly organised and able to coordinate and ensure the success of reports, launches, consultations, events and more.

In this role you will need experience in handling an organisation’s interface with the media, including drafting press releases and proactively securing coverage, monitoring coverage, and responding to press queries.

If you are an excellent communicator, with experience in promoting campaigns and messages to a wide range of audiences and an interest in how architecture shapes lives, then we want to hear from you.

What we offer in return:

• A friendly and supportive company culture
• Generous salary,
• Pension and medical cover
• Great holiday allowance, plus an additional day to be used over the Christmas period.
• And much more……

The closing date is 14th November at 12:00pm, late or incomplete applications will not be considered.

Interview dates – 20th – 21st November.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Here at ARB, we are a small and diverse workforce we want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from underrepresented groups and welcome applications from individuals, regardless of their background.

ARB values diversity and is committed to working within the principles of equal opportunity. We therefore ask applicants to complete our Equalities Monitoring questions as part of the application process via this online portal. This information will not be viewed by those involved in the selection process, and it is not part of the selection criteria.

No agencies please.

We have an exciting opportunity for a Deputy Head of Service to join the Domestic Abuse team in London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is a hybrid working role and is based at our Singer Street offices, Islington, London for a minimum of one day a week and home working, subject to operational demand. As a Deputy Head of Service you will assist the Head of Service (HoS) to deliver consistently safe, high-quality support for all service users across the Service and ensure contractual targets are met. You will deputise in the absence of the HoS.

• Assist the HoS to deliver a high-quality service across London, meeting funder requirements and deputising in HoS absence.
• Coordinate of the continuous improvement of the DA Service, ensuring consistent implementation across all aspects of the Service.
• Facilitate consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the regional business plan.
• Be responsible for the day-to-day management of staff, ensuring appropriate and effective delivery of services to survivors, including, safeguarding, risk assessment, needs assessment, safety planning, referrals to other agencies and MARACs.
• Drive continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times. This will include developing further data sources/requirements to ensure where possible all aspects of DA Service performance are evidenced.
• Coordinate the auditing and analysis of data and other information required for the performance and monitoring reports for the commissioner as well as ad hoc requests from partners, HoS and/or Director.
• Help build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
• Ensure we are meeting the needs of our service users to a standard as expected of our commissioners and partners.
• Be a Designated Safeguarding Officer.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Do you have Individual Giving experience, particularly in supporter stewardship and retention? If so, Sue Ryder has a fantastic opportunity to be our new Individual Giving Officer.

Reporting to the Individual Giving Manager, you will work as part of the Individual Giving Team, stewarding existing supporters and maximising income across a variety of direct marketing campaigns and activities, including: direct mail, email, digital, telephone campaigns, and the national fundraising Lottery.

The successful candidate will be expected to attend our Euston office once a week, although there is some flexibility around this for the right candidate.

Key Knowledge and Experience

• Experience of Individual Giving fundraising or transferable experience.
• Experience of developing compelling marketing materials and copy for print, web and social media.
• Strong knowledge of Microsoft Office packages with advanced Excel experience.
• Experience of supporter stewardship and retention.
• Experience of managing external agency relationships.
• Experience of working with databases (Raisers Edge experience preferable).

Key Responsibilities:

• Planning and delivery of multi-channel direct, telemarketing and digital marketing campaigns; to include briefing in new products, managing timings, campaign budgets, collating feedback and approval from key stakeholders, liaising with suppliers and ensuring materials are compliant and on-brand
• Work with the Individual Giving Retention Manager to forecast income and expenditure for campaigns and ensure spend remains within budget.
• Manage all aspects of effective and inspiring supporter journeys. Reviewing data, cancellations and implementing communications to reduce attrition accordingly
• Responsible for retention telemarketing campaigns, including delivery of fundraiser training, campaign briefing, day-to-day agency management and overseeing compliance

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.

Closing date: 5 November 2024
Interview date: 13 November 2024

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage.

If you want more than just a job, we want you.

Join the team and be there when it matters.

PLEASE NOTE: Although this role is homebased, candidates MUST be based in the north or south west of England.  The ability to undertake regular travel across Southwest or North England is essential.

About LawWorks

What we do 

LawWorks is the operating name of the Solicitors Pro Bono Group. We are a charity, and our aim is to enable access to justice through supporting and developing the contribution of legal pro bono.

With support from the Law Society of England and Wales, we encourage, facilitate and celebrate pro bono across the solicitor profession and at law schools in England and Wales.

Who we work with 

We work primarily with solicitors (firms and in-house teams), and also with law schools and law students, and other legal and non-legal volunteers and organisations.

LawWorks has around 150 member organisations including some of the largest City firms and international firms with an office in London, national, regional and local firms, in-house teams, law schools and charities.

Who we are 

LawWorks is a relatively small organisation with 18 members of staff (5 full-time) and a small team of volunteers and interns.  We operate a flexible working policy, with several members of staff working hybrid, or where appropriate, from home.

We are a busy and (for our size) complex charity, with a friendly team, a positive ethos and a commitment to doing all we can to ensure LawWorks is a strong and efficient organisation and a great place to work. 

Our projects 

There are a number of key strands to our work to support and facilitate pro bono:

• we support a growing network of around 300 local independent pro bono advice clinics across England and Wales. We work with lawyers, advice agencies, charities and others to establish or develop new clinics, and provide ongoing information and support, training and resources, for clinic volunteers and coordinators; 

• our Not-for-Profits Programme facilitates the provision of free legal advice for smaller charities and not-for-profit organisations, supported by volunteer lawyers from LawWorks’ members; 

• our Secondary Specialisation Programme supports the development of more ‘in-depth’ pro bono in areas of social welfare law.  This currently includes an unpaid wages project and ‘Voices for Families’, with the charity Together for Short Lives, supporting parents and carers of children with life-limiting conditions;

• we support collaborative projects including: Pro Bono Connect: a project which facilitates barristers and solicitors working together on pro bono cases; the Domestic Abuse Response Alliance and IP Pro Bono. 

• we have launched new online tools and digital platforms including a website called ‘Free Legal Answers’ and the Pro Bono Portal UK (with Justice Connect, an Australian access to justice charity). 

In addition to encouraging and supporting pro bono delivery, we also work to address barriers to justice and to provide a ‘policy voice’ for pro bono - for example, working to address regulatory and other barriers to pro bono volunteering, and working with our members and others to influence policy on legal aid and other aspects of access to justice.

The role 

Our experience in the different regions in England and Wales has shown the valueof having staff based locally to support pro bono initiatives, develop new pro bono opportunities and to increase engagement from the local legal profession. 

This role will include helping to develop and support your own set of clinics, building on existing relationships in the Southwest or North of England.  You will work with our members and the local advice sector to support the development of new pro bono clinics to meet unmet legal needs. We take an innovative, tailored approach to the support we provide, and you will provide one-to one support for individual clinics, allowing you to identify and address need, providing help with insurance, regulatory queries, finding volunteers and access to online tools.

A small part of the role (1 day per week) will involve working closely with the part-time Engagement & Training Officer (Wales) focusing on expanding stakeholder engagement to increase the number of independent legal advice clinics in Wales and promote pro bono involvement by the legal profession. You will work to identify and engage new stakeholders, develop training sessions and support impact monitoring. This role will also work closely with the Clinic Support and Development Officer (Wales), who acts as the first point of contact for guidance and support for clinics in Wales. 

Key priorities for this role will be: 

• To provide guidance and support to independent pro bono clinics registered with the LawWorks Clinics Network in the Southwest or North of England; 

• To increase the number of individuals in Southwest or North England provided with free legal advice at clinics in the LawWorks Clinics Network by identifying opportunities for new pro bono advice clinics, supporting local stakeholders to develop new services to meet unmet legal needs in their area; 

• To support and grow pro bono volunteering and LawWorks’ membership (e.g., law firms and in-house legal teams); 

• To identify the training needs of LawWorks’ members, clinics and their volunteers in Southwest or North England, working with colleagues to arrange regional training and other events. 

• To support the Engagement & Training Officer (Wales) with the delivery of the training plan in Wales. 

• To lead on communications with LawWorks’ members, clinics and their volunteers in Southwest or North England. 

We are looking for a confident networker who is able to identify opportunities andestablish new partnerships. All of LawWorks’ work is delivered through partnerships so it is essential that the candidate is personable, collaborative and an effective communicator. 

A background in the legal or advice sector will be an advantage, but not essential - training and support will be provided for someone from another sector who is passionate about pro bono and access to justice and willing to learn. Experience of managing multiple projects and seeing them through to completion will also be an advantage. 

The role offers variety, autonomy, the opportunity to help develop new initiatives from idea to launch, and a chance to support local communities and volunteer lawyers. 

The position will be predominantly home based, with some travel throughout the Southwest or North of England, and occasional travel to LawWorks’ office in central London. 

Primary purpose of role  

To increase the amount and quality of pro bono legal advice being delivered in the Southwest or North of England and Wales through legal advice clinics, working with the local legal profession, law schools, advice agencies and other stakeholders, to identify new pro bono opportunities and ways in which LawWorks can better support the delivery of pro bono. 

Key task areas and duties  

• To develop relationships with law firms, legal teams, free legal advice clinics and other relevant stakeholders to identify their needs, plans and priorities in relation to pro bono. 

• To facilitate sharing between stakeholders in the region to identify best practice, local opportunities for collaborative working and local training and support needs, and to assist in taking these forward.

• Support LawWorks’ clinic development work in the region, in line with annual support and development targets. 

• As the first point of contact for our stakeholders in the Southwest or North, support clinics and members with troubleshooting queries, accessing resources and ensuring that contact information and website content related to their services is kept up to date. 

• To work with the wider LawWorks team to support member recruitment and the delivery of local engagement events. 

• To work with clinics in the region to support data collection, evaluation and impact assessment for internal and donor purposes and to inform policy. 

• To contribute to the overall development and running of LawWorks, undertaking any other tasks which may from time to time be required. 

Person Specification 

Essential 

• Experience of working on (or demonstrable ability to deliver) comparable or similar projects (e.g., involving networking, support and project development) 
• Experience of excellent of stakeholder support, relationship building, and collaborative working 
• Excellent written and verbal communication skills, including making presentations 
• Excellent interpersonal skills and confident in networking with people of varying seniority and backgrounds 
• Experience of devising and following project plans, and ensuring personal and organisational targets are met or exceeded 
• Experience of working effectively in a partnership or team to achieve shared objectives 
• Ability to undertake regular travel across Southwest or North England is essential. This may involve early starts, late finishes and occasional overnight stays 
• Ability to work on your own initiative and as part of a team, and confidence in your ability to develop strategies to overcome the challenges of working remotely from the rest of your team 
• A genuine commitment to driving forward LawWorks’ aims and work to meet the needs of our beneficiaries 
• A demonstratable commitment to equality, diversity and inclusion 

Desireable

• Good knowledge of legal advice clinics and the context in which they operate, including how law schools and the legal profession engage in volunteering 
• Previous experience working at a membership/network-based organisation, and/or working with volunteers 
• Experience of coordinating events or training (online and in-person) 
• A sound understanding of web-based communications and strong IT skills 

Peer Support Development Officer – Greater Manchester and South Yorkshire

 About Kinship:

Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 

Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported. 

Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.

It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first.

We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish. 

That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.

About the Team

The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.

By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.

As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.

In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.

 About the role

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

Who we are looking for

We are seeking an individual located in easy reach of Greater Manchester and South Yorkshire, who possesses the drive, passion, and skills to:

· Develop new Peer Support Groups across a diverse range of communities

· Demonstrate the energy and enthusiasm required to achieve key targets and objectives

· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the development of safe and effective support services for the kinship community.

· Maintain current Peer Support Group levels, taking the lead from the national Hub.

· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide support and training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

We are ideally looking for candidates based in easy reach of Greater Manchester and South Yorkshire. Key development areas for this post will initially include; Oldham, Bury, Tameside, Doncaster, York and the East Riding of Yorkshire. You may be required to support the development of groups in North Lincolnshire. This role may also involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

Key responsibilities: 

Service delivery:

• In-person (face-to-face) strategic outreach into local communities including setting up and attending local engagement events.
• Set up and develop sustainable in person peer support groups, initially attending and leading sessions in person before transition to self-sufficiency. 
• Working with existing groups that are at risk, closed or need support that need replacing or rejuvenating to maintain DfE service level agreement, in addition to new groups. Targets are subject to change and are not fixed. 
• Recruit and retain support group leaders to develop their peer support groups.
• Assist with the delivery of training to support group leaders and groups to become self-sufficient.
• Develop strong boundaried and positive relationships with support group leaders – building resilience, empowerment and community.
• Support established groups (including independent) in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community. 
• Follow (and where appropriate support further development off) the service blueprint to develop sustainable peer support groups.
• Collaborate with the Peer Support Hub team to provide a joined-up and positive user experience for kinship carers.
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners. 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required.
   

Team culture:

• Act in the best interest of Kinship and the families we support.
• Maintain and contribute up to date understanding of kinship care.
• Deliver effective administration with attention to detail and keeping to deadlines.
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
• Actively contribute to delivering and evidencing a high performing service.
• Take responsibility for your ongoing continued professional development.
• Work in line with the Kinship values.

 Knowledge, abilities, skills and experience (person spec):

 Essential:

· Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.

· Significant experience developing peer support communities.

· Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers.

· Proven experience of ensuring outcomes and impacts of services are evidenced through high-quality data collection.

· Evidence of developing and delivering training/support to volunteers, based on the needs of service users (in this case kinship carers).

· Strong facilitation skills and essential experience of peer support or user-led groups with charity beneficiaries.

· Proven experience of using a customer relationship management system effectively (we use Salesforce).

· In-depth understanding of safeguarding particularly around vulnerable families.

· Excellent communication and engagement skills, with good attention to detail.

Desirable:

· Lived experience of kinship care.

· Understanding of children’s social care.

· Digital community building (Facebook / WhatsApp etc).

· Full, clean driving licence/own car.

General characteristics and attributes:

· Flexible and willing to travel for work across England.

· Commitment to the values, aims and objectives of Kinship.

· A real commitment to equity, diversity and inclusion within your role and a respectful approach to working with people from a range of backgrounds.

· Excellent written and spoken English.

· Permission to work in the UK.

Equality Diversity and Inclusion 

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Candidate Application Information

Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:

Closing date: 1 November 2024 12:00 pm

Interviews: Week Commencing 4 November 2024

We reserve the right to close this vacancy earlier than the stated deadline.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.

Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply.  Please let us know if we can help and remember that you can request information in large print or in a different format. 

This role is to ensure the College meets its strategic financial and planning goals and objectives by being responsible for the day-to-day operations, including finance, HR, IT, fundraising and development, secretarial & governance and administration. The role is a senior position and the successful candidate will be a member of the Senior Management Team.

About Leo Baeck College

Leo Baeck College is a preeminent institution of Jewish scholarship and learning, combining inspirational, high calibre teaching with a commitment to developing rabbis, other professionals, and lay leaders who will build sustainable, accessible, and thriving Progressive Jewish communities.

The College campus is situated on a seven-acre site in the heart of North London with good transport links to central London. On site, LBC occupies a Grade II listed building where classrooms, seminar rooms, student study rooms and offices are located, along with a cafe.

Duties & Responsibilities

• Finance - Oversee the charity's financial operations, including budgeting, forecasting, student finances, financial reporting, preparing the content of the annual Trustees Report & management of the College’s investment portfolio. Supervise and manage third party finance services.
• Fundraising & Development - Support the Principal in developing and delivering the fundraising strategy. Maintain strong relationships with key partners, including donors, alumni and students.
• Strategic Planning & Implementation - Liaise closely with the Principal, Governors and Senior Management Team to develop and implement the strategic plan.
• Oversee the day-to-day operations of Leo Baeck College, ensuring that all activities are aligned with the charity's mission and strategic objectives. Supervise one staff member in general administration and facilities management for the site & College premises.
• Governance & Compliance – Strategic oversight to ensure the College adheres to all relevant legal and regulatory requirements including, but not limited to, GDPR, Companies House & the Charity Commission. Liaise and deal with legal and insurance matters.
• HR – Responsible for all HR activities including, but not limited to, contracts, appraisals, performance management, payroll & recruitment. Management of the College’s HR system.
• IT – Responsible for the management of third party contractor ensuring the IT needs of the College are met.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re here for anyone affected by breast cancer. And we’re only here because of the amazing people that work with us.

We’re looking for a marketing officer to join our busy brand marketing and planning team, to work on our health information and support marketing. It’s an exciting time to join the team and Breast Cancer Now as we continue to make progress towards our ambition to be recognised as the place to turn for anything and everything to do with breast cancer.

You’ll be working closely with services, nursing and health information teams and responsible for delivering innovative and effective marketing communications which grows awareness of Breast Cancer Now’s health information and support offer amongst key audiences.

You’ll use your skills and experience to work across a full range of paid and owned channels to collaborate with both in-house and external, creative and media agencies to increase the reach and engagement of Breast Cancer Now’s support offer by planning and implementing targeted communications and campaigns.

About you

You will have good experience managing marketing campaigns across a range of media channels and a demonstrable interest in health marketing.

A well organised person with excellent communication skills, you will be confident managing external agencies and suppliers, as well as an in-house creative studio and in house digital team.

We have a wide portfolio of campaigns that sit closely with teams across the whole organisation and you will work closely alongside internal stakeholders – all of which require excellent relationship building and stakeholder management skills. You will need to be comfortable managing several campaigns simultaneously as well as enjoy looking for fresh ways to deliver long-standing campaigns.

If this sounds like you, we’d love to hear from you!

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Recruitment Team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Monday 11th  November 2024 at 9am

Interview date: Monday 18th, Tuesday 19th and Wednesday 20th November 2024

At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.  

RAK employs 15 staff and currently has nearly 200 volunteers. In 2023/24 more than 2,000 people benefited from our services: 

• 1,171 clients accessed advice and advocacy services, including immigration advice 

• 305 clients attended our ESOL classes 

• 250 children, young people and families benefited from our after-school and family support services 

• 61 people were supported by our counselling team 

What we can offer you 

• Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year

• A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards 

• A collaborative approach to meeting fundraising targets, working with our new Fundraiser and our Partnership and Digital Marketing Coordinator 

• Flexible and hybrid working 

• A committed community in south west London that supports RAK through volunteering, sharing information about our work, and donations

• Real potential for growth and a clear and deliverable strategy already in place 

Our values  

• Empathy: we put ourselves in the shoes of those we work with.  

• Enterprise: we're innovative and resourceful in our approach to supporting refugees and people seeking asylum.  

• Empowerment: we strive to empower our clients, helping them achieve their aspirations.  

Role Overview

Location: We have an office in Kingston Upon Thames, greater London. Flexible and hybrid working is offered to all staff. 

Hours: 35 hours per week (including paid half-hour lunch break) 

Salary: £55,000 to £60,000 per annum permanent

Leave: 26 days per annum plus bank holidays 

Responsible to: Chair of trustees 

As the CEO of Refugee Action Kingston, you'll lead our organisation in supporting refugees and people seeking asylum in south west London to lead fulfilled and independent lives. Your responsibilities will include:  

Strategic leadership  

• Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes.  

• Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability.  

• Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees.  

 
Governance and organisational management  

• Working closely with trustees to direct and deliver RAK's objectives according to the charity's strategy.  

• Leading and supporting the RAK team to fulfil objectives, emphasising client needs, monitoring outcomes, and integrating learning into operations.  

• Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting.  

 
Financial management and human resources  

• Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget.  

• Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards.  

• Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity.  

 Fundraising  

• Developing and executing RAK's fundraising strategy, exploring new avenues to diversify funding sources.  

• Collaborating with RAK’s fundraiser to cultivate relationships with funders, submitting funding bids, and providing reporting.  

• Focus on growing unrestricted funds to reduce reliance on grants.  

Advocacy and influencing  

• Cultivating strong relationships with stakeholders to amplify the impact of RAK's work.  

• Advocating for the needs of our clients to local authorities, healthcare providers, and other relevant agencies.  

• Maintaining an effective advice and advocacy service, meeting quality standards (AQS & OISC) and regulatory requirements.  

 General duties  

• Undertaking any other related duties as required and appropriate to the role.  

Person specification  
Essential criteria  

1. Leadership and change management: proven track record of leading client-focused services, driving strategic development, and managing change effectively.  
2. Project and programme management: experience in creating and delivering complex projects aligned with strategic objectives.  
3. Fundraising expertise: understanding of fundraising importance in the charitable sector, with a history of successful and innovative fundraising initiatives.  
4. Digital proficiency: ability to harness digital tools so that roles are carried out efficiently and competently.  
5. Financial management: track record of managing budgets and contracts effectively.  
6. Analytical skills: experience in complex report writing and data analysis.  
7. Cultural awareness and commitment to EDI: a track record in promoting equality, diversity and inclusion, specifically in the context of working with refugees and people seeking asylum.  
8. Team leadership: excellent people skills, with the ability to empower and motivate staff and volunteers to operate effectively.  
9. Partnership building: strong ability to build partnerships, manage coalitions, and maintain positive relationships with stakeholders.  
10. Communication skills: excellent communication and persuasion skills, including experience in public speaking.  
11. Governance knowledge: understanding of governance principles in the voluntary or public sector.  
12. Safeguarding: experience in leading on safeguarding and health and safety.  

Desirable Criteria  

1. Asylum system knowledge: lived experience related to displacement and migration is highly desirable together with an understanding of the asylum system.  
2. Policy and advocacy: experience in asylum-related policy or advocacy work.  
3. Commercial awareness: experience in negotiating with statutory, local, or voluntary organisations/authorities.  

Our workplace 

We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought.

RAK is an equal opportunities employer.  We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities. 
 
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please get in touch via the contact details on our website. 
 
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Criminal Records Bureau and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.

​