Supporter Services Coordinator Jobs

About Gaddum

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.

Outline of service:

Manchester Mind and Gaddum have come together to provide a new and innovative service which will support people leave mental health hospitals and return to the community with the support they need to recover.

As a team, we will be delivering psycho-social interventions, advocacy, housing and welfare rights advice, support to young people and peer support. All underpinned by listening and ensuring people feel heard – because we know that when people are listened to, they recover. The team will be working with colleagues within the mental health, primary care, inpatient and community sectors.

Job summary:

You will work with people prior to discharge from mental health hospital and then support the person get the care they need so they can recover in the community. We want to enable people to feel connected within their communities – to services, friends and family.

This role will work with a small but intensive caseload (max 15 cases) to focus on:

• Discharge: Supporting people when they’re ready to be discharged from inpatient mental health services to get back to the community and recover.

• Prevent re-admissions: Work with people post-discharge to ensure they continue to get the support they need to stay well.

• Repatriate: when people are sent to an out of area placement (OAPs) advocate to get them back to Greater Manchester so they can recover in their community.

Main Duties and Responsibilities

• To provide support to people that are ready to be discharged from inpatient psychiatric care to return to the community with the services and resources they need to recover.

• To work with people post-discharge in the community to ensure they get what they need to stay well.

• To effectively and independently manage a small but intensive caseload (max 15 cases), being flexible to people’s needs and short term changes in schedule.

• To work in a person-centred, trauma informed and culturally appropriate way that enables people to effectively engage with our service

. • To use your knowledge of community care, policies, legislation and statutory services to get people the support they need to recover and stay well.

• Identify when people need referrals to secondary services and make appropriate referrals.

• Independently visit people in inpatient and community settings in Manchester and across Greater Manchester, adhering to lone working and risk management procedures.

• Occasionally visit people out of the Greater Manchester area who need to return to their community in Manchester (all travel expenses will be paid and travel time will be part of your working day).

• Build relationships with key professionals to achieve your client’s goals (e.g. inpatient staff, social care, CMHTs, community services etc...).

Youth Power Coordinator

About Restless Development
Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the
issues that young people care about the most. We also run the Youth Collective – a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding
Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the
communities in which we operate from harm and abide by our Safeguarding Policy.

About the role
The £4.5m Young Gamechangers Fund (YGF) is an exciting UK funding initiative that provides grants of up to £20,000 a year to young people transforming communities into safer, more sustainable and more inclusive places to live. Funding is provided by the Co-op Foundation, Co-op and #iwill fund, and is delivered in partnership by Restless Development, Global Fund for Children and the Co-op Foundation. In addition to funding, successful applicants also get access to peer support networks, training and mentoring. Importantly, the fund is co-designed with young activists, through a Youth Steering Group.
All elements of the programme are youth-led and grantee centred, with a commitment to seeking input from young people at all stages. 

The Youth Power Coordinator will play a leading role in ensuring that our diverse group of grantees - the Young Gamechangers – receive the support, training and guidance they need to help their vision come to life. The Young Gamechangers are active across the length and breadth of the country, and a whole range of issues, whether that be
addressing the needs of working class Northern Muslim women; supporting young trans people; eradicating fly tipping; or drawing from their lived experience to support other autistic young people.

We are looking for someone who is excited by youth leadership and wants to support young people to drive positive social change in communities across the UK. You might have worked in the youth sector already or been a young volunteer or activist yourself. You are organised and can manage multiple tasks, enjoy helping people work through strategic and operational challenges and are comfortable with getting on the phone or online to speak to people at short notice.

The role will involve working closely with colleagues based within Global Fund for Children (GFC), our delivery partner on the fund. It will be part of Restless Development’s growing team in the UK that supports our network of young leaders.

Job title: Youth Power Coordinator

Location: London

Salary: £30,893 (gross annual amount)

Preferred start date: ASAP

Length of contract: Fixed-term until August 2026

Reports to: Head of UK and European Programmes

Expected travel: Regular travel within the UK; including occasionally at weekends
(Please note applicants must have the right to work in the UK).

Key responsibilities
1. Development and delivery of the support offer
●  Coordination of the support offer, ensuring systems, processes andguidance are in place to support the delivery for all elements, including the one-to-one support; mentoring; training; and networking.
●  Play a leading role in further developing the Support Offer to granteesbased on emerging needs, feedback and learning
Working with staff and consultants to design and deliver training for the Young Gamechangers, both online and in-person, and other resources
●  Support – and where required, lead on – the organisation of in-person and online events, including celebration events bringing together cohorts of Young Gamechangers
●  Ensure that all training and other events are accessible for all participants, working with safeguarding and other colleagues where required.

2. Network building and support for grantees
● Build strong trust-based relationships with grantees, scheduling regular connections – both in-person and online
● Working with grantees to establish specific support needs, and identifying mentoring, training and resources to address these – allowing each grantee to get the most out of their grant
● Working closely with colleagues, including safeguarding leads, to ensure the safety, security and wellbeing of grantees and young people involved in the fund
● Helping to build an active network of Young Gamechangers by providing opportunities for them to connect, share and learn from each other – working closing with the wider UK Youth Power team, and the global Youth Collective

3. Support the wider delivery of the fund
● Working with other members of the YGF team, including colleagues at GFC and the Youth Steering Group, to support the participatory co-design process, and youth-led grant-making.
● Working with the Communications team to highlight case studies and support youth-led storytelling, in line with the communications strategy
● Working with the Evaluation and Learning Coordinator to ensure monitoring, evaluation and learning data is effectively captured

4. Other 

● Work closely with colleagues to understand the changing youth sector landscape in the UK, helping to identify and develop partnership opportunities with other UK-based organisations
● Contributing to agency wide learning, working with colleagues across the global agency to build expertise in funding and supporting youth social action
● You will occasionally be required to work on weekends and/or public holidays, for which time off in lieu will be granted
● Other duties as required

About you
We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our Values and behaviours.
Head: We are experts in our lived realities. We innovate and try new things without fear of failure.
Heart: Youth Power is at the heart of everything we do. We prioritise the wellbeing of all our people, supporting young leaders to thrive.
Hands: We collaborate and shift power with young people and communities. We connect, nurture, celebrate and fund young leaders.
Voice: We are honest and transparent.  We use our voice for what is right.

Skills and experience
Essential
● Experience of mobilising and supporting young people from diverse communities in the UK to take social action (e.g. through campaigning, organising or volunteering)
● Experience in working with young people from underserved communities within the UK (such as those who have experienced racism and discrimination)
● Experience of organising events, and in designing and facilitating training 
● Strong project coordination and time management skills 
● Strong communication and interpersonal skills, with the ability to adapt information so that it is accessible for a diverse group of people
● Belief in the values of Restless Development and ability to uphold them personally

Desirable
● Experience of supporting grantees, or experience of receiving a grant for a social
action project
● Experience of creating engaging communications content, such as newsletters
and blogs
● Experience in building and maintaining networks

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you
Remuneration
We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture
At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with. Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance
It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:
● 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
● Birthday Leave
● Access to flexible working.
● Generous study leave, maternity, paternity or adoption leave, and other leaveallowances.

Professional Development
Restless Development is proud to be an employer who recognises potential and invests in the development of its staff. We are committed to the professional development of ourstaff through:
● Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job.
● Regular performance management.
● Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
● Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

Travel and Medical Insurance
When travelling abroad with work, all staff will be covered by Restless Development’s travel and medical insurance.

To Apply

Please submit your CV and a covering letter that explains why you are excited by this role, and provides examples of how your skills and experience respond to the essential and desirable criteria in the Job Description (using no more than 500 words).
The deadline for applications is 9am on Monday 17 February 2025. Interviews are scheduled to take place during the week commencing 24 February 2025.

Applicants must have the right to work in the UK.

Nightstop Support Worker & Volunteer Coordinator

Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join our dynamic team as a Nightstop Support Worker & Volunteer Coordinator in Depaul UK, where you will play a vital role in supporting and empowering individuals on their journey towards independence.

Position: Nightstop Support Worker & Volunteer Coordinator
Salary: £27,636 per annum including London Weighting Plus Pension and Other Benefits
Location: Bermondsey, Southwark, -  London
Hours: Full-time, 37.5 hours per week
Closing Date: Sunday 9th February 2025

About the Role:

Depaul UK delivers a wide range of support and housing services for people experiencing or at risk of becoming homeless throughout the UK. Nightstop London, run by Depaul UK, is part of a national network of over 30 Nightstop services run through different organisations.

This role is busy and varied and involves working with young people from when they approach the service to when they find longer term accommodation. You will be the first point of contact for all young people, assessing each young person’s needs and risks. In addition you will be responsible for coordinating volunteers as well as organising the logistics of each Nightstop placement and making sure that each Nightstop placement is safe.

Key Responsibilities:

• Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting.
• Conduct needs and risk assessments with potential Nightstop guests.
• Arrange the logistics of a guest’s stay with a volunteer.
• Work with guests and referral partners to offer support and opportunities for longer term accommodation.
• Provide support to guests and volunteers through a 24 hour on call phone service.
• Maintain up to date records on all guests and volunteers.
• Support with the creation of reports.

About You:

You will be passionate about supporting young people and have experience working with those facing homelessness, mental health issues, or who are care leavers. You’re a proactive, flexible team player, willing to work variable hours to meet the needs of clients.

Key Skills & Experience:

• Excellent customer service skills and telephone manner.
• An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs.
• Experience of working with vulnerable people or people experiencing homeless.
• Understanding of current housing and homelessness legislation, including entitlement to welfare provision.
• Experience of writing, implementing and evaluating Risk Assessments.
• An ability to work in an organised manner and arrange placement logistics.
• Experience of collaborative working with a range of internal and external stakeholders.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles
• 26 days annual leave rising to 30 after five years of service
• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
• Death in service (4x Base salary)
• Legal Advice line

About the Organisation:

Depaul UK is dedicated to supporting vulnerable young people and adults at risk of homelessness. With services from Newcastle to London, they focus on prevention, resilience, and providing opportunities for a brighter future. Guided by Vincentian values, they aim to empower individuals to become self-sufficient and confident. Join the team and be a part of the mission to create lasting change.

Other Roles You May Have Experience Of Could Include: Progression Coach, Homelessness Support Worker, Youth Support Worker. Supported Housing Officer, Young People’s Case Worker, Community Outreach Worker, Case Manager, Housing Case Worker, Volunteer Manager, Volunteer Coordinator, etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

£28,624 - £29,572 + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits

Permanent, Full Time 

37 hours per week, 52 weeks per year - plus generous annual leave entitlement of 33 days, plus Bank Holidays 

February/March 2025 start 

Location : Hybrid - Remote working 2 days and office based 3 days at Greenwood Academy, Farnborough Rd, Birmingham B35 7NL (plans are in place to relocate the office to Tamworth Enterprise College, Tamworth B77 2NE)

Do you want to make a real difference in education?

We are Lift Schools, a network of schools with a clear mission: to provide an excellent education to every child - in every classroom, every day. We are looking for a skilled HR Coordinator to join our friendly and supportive Midlands regional HR team. This is an exciting and varied HR role where you will be vital in supporting our schools across the Midlands in their day to day HR operations. 

We can also offer you CPD via a Level 5 CIPD Apprenticeship route, working in a regional team supporting 10 schools, with a number that are “outstanding”. These schools are in Birmingham, Tamworth, Burton Upon Trent and Loughborough.  We also offer a flexible approach to working arrangements (see above).

You’ll be someone who can:

• Maintain a compliant and up to date Single Central Record (SCR)
• Coordinate recruitment processes, including scheduling interviews
• Process new colleague appointment documentation, including offer letters and contracts
• Ensuring timely and accurate payroll and benefits processing
• Maintain an accurate HR tracker for each school and/or region
• Manage the onboarding of all new colleagues to the trust

You’ll be someone who has:

• L2 qualifications - GCSE Maths and English (Grade 4) or equivalent
• Experience of working in HR administration
• Experience with HR Management Systems
• Strong organisational and prioritisation skills
• A commitment to promoting the welfare and safeguarding of children and young people

Closing date : 16th February 2025

Interviews : 20th February 2025

Who is Lift Schools?

We’re a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools.  As with our students, we want our team to be empowered to do their best work, supported by the best leadership they’ve ever had.

We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation.

We offer you:

• Comprehensive training: Access a wide range of developmental training to boost your career.
• Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.
• Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.

Ready to apply? Get in touch here. We can’t wait to hear from you.

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Lift Schools embraces diversity and promotes equality of opportunity.  Job share, part-time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

We are seeking a Lead Clinical Coordinator for a maternity cover contract with a fabulous organisation who support children and young people aged 5 – 25 years through challenging times through the provision of therapeutic services for young people and their families, as well as for the professionals who work with them.

Being the first contact in many cases for young people and their families through their therapeutic journey, you will be a qualified psychologist or psychotherapist (BACP) with experience of screening clients, confident to share responsibility for health and safety practices, safeguarding or suicidal risk and reporting any concerns to line management, taking immediate action as required.

Working across Essex, Hertfordshire and East London you will be part of the team managing incoming communication from potential and current clients, referrers, families, and professionals.  You will coordinate a team of therapists, at an operational and clinical level, ensuring contractual obligations and KPI’s are met, and services are delivered to a high standard.  Working with the Lead Therapist, you will also take forward safeguarding actions.

This role will be busy and central to the delivery of the charity’s services. It will involve working with all internal colleagues, being one of the main points of contact for a large team of therapists and building and maintaining effective relationships with many external agencies as well as being responsible for keeping admin and date updated to a high standard, and ideally also able to produce reports for stakeholders.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Personal Independence Coordinator

Salary £29,278.41 Full Time 35 hours per week

Do you want a job that makes a positive difference in people’s lives?

Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator. If you are an enthusiastic, compassionate and person-centred individual, this could be the role for you.

PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks. We have adapted our way of working in response to COVID, helping older people to access technology and connect in new and exciting ways.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you. 

We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Full training will be provided; the important qualities we are looking for are: 

 Excellent communication and listening skills 

 A positive attitude and the ability to problem solve 

 A cheerful, friendly and outgoing personality 

 The ability to work flexibly, alone and as part of a team 

CV’s will not be accepted.

Please ensure that your application demonstrates how your experience, skills and abilities meet the criteria set out in the Person Specification. Please also ensure you complete the equal opportunities monitoring form.

Due to the high volume of applications received, we regret we shall not be able to contact applicants who are not shortlisted for interview. 

Closing date for applications: 9am Tuesday 18th February 

Interview Dates: Monday 24th February and Wednesday 26th Februar

Therapy Coordinator

Location: Hybrid working – HERSANA Offices (Crawley and Croydon) 1 day per week and homeworking (with travel as required)
Salary: £45,000 per annum
Hours: 35 hours per week
Department: Clinical
Job Type: Full time
Contract Type: Fixed Term Contract

ABOUT US

HERSANA CIC is a non-profit organisation providing tailored support to Black femmes who have faced all forms of gender-based violence (GBV). Our commitment lies in offering a unique service shaped by and for Black femmes, ensuring a holistic approach to addressing the intersectional needs of Black women, Black non-binary people, and Black trans individuals who identify with and feel safe within femme-led spaces.

Our vision as an organisation and for our community is that one day we will live in a society where Black femmes feel confident in reporting their experiences, accessing holistic support services, and being believed, empowered, and supported on their journey to recovery. We envision a society where support services, policies, and communities work together to provide compassionate, culturally informed care and where every Black woman can find the resources she needs to rebuild and thrive.

Our mission is to create wholistic, gender-specialist, culturally specific and trauma-informed safe spaces for Black women and girls affected by or at risk of gender-based violence across England and Wales, as well as campaign to eradicate violence against women and girls in all its forms. We aim to centre Black femmes in every narrative and to provide these services in a safe and Black femme only environment. Over the years, our service has sought to support and empower Black femme survivors to cope and build resilience, be better informed, reduce the risk of further victimisation, improve health and wellbeing, and receive the right support. HERSANA provides advocacy services to clients who have experienced or are at risk of all forms of GBV. Our Independent Domestic and Sexual Violence Advocates and dedicated team offer holistic support to survivors navigating the criminal justice system, housing, health, and other immediate and long-term needs.

As a leading expert on violence against women and girls, HERSANA provides accredited and tailored training to a wide range of statutory professional services and workshops to schools, colleges and community groups. We use the knowledge gained through working on the frontlines with clients to advocate for national and local policy change, to improve outcomes statutory guidance for Black femme victims and survivors of GBV. We equally contribute to ongoing research and knowledge development on Black femme specific subjects. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of Black femmes around the country. These resources reflect our dedication to enhancing understanding, support, and empowerment within our community. Additionally, we provide in-person and online therapeutic support to our service users in Sussex, Surrey, and London. Our daily work aims to contribute to and create value within the sector, ensuring Black femmes are not just accommodated but become principal players in the design, delivery, and access to support services

BEING A THERAPY COORDINATOR AT HERSANA

As an experienced Therapy Coordinator you will manage the delivery of and hold clinical responsibility for developing our adult and young people therapy service in London, Surrey and Sussex. The successful candidate will hold a counselling/therapy qualification and will have at least 2 years post-qualification experience of working with people affected by gender-based violence/abuse. You will also hold a BACP, UKCP or HCPC accreditation and have a depth of knowledge, understanding and experience of trauma informed therapeutic support, safeguarding and possess good all-round IT skills.

You will have experience of recruitment, induction, training and line management. You will have experience in delivering clinical supervision or be a skilled and experienced manager who demonstrates a commitment to Black feminist principles and has demonstrable experience of implementing these principles. If successful, you will also be part of the HERSANA Management Team which has operational responsibility for the day-to-day management of HERSANA and its services, in order to meet the aims and objectives of the organisation.

You will be highly organised, self-motivated, and passionate about ending gender-based violence and creating safe spaces for survivors. You will have a "can-do" approach and demonstrable commitment to HERSANA's feminist approach to supporting Black women and girls to be safer.

You will receive training and support for this role, as necessary.

HOW TO APPLY

To apply, you’ll need to complete the Application Form, including the Equal Opportunities Monitoring Section. When completing it please relate your application to the requirements stated in the attached person specification, as shortlisting for interview is dependent on the extent to which your application matches these. We are unable to accept CVs.                                           

The deadline for applications is Saturday 15th February 2025.

Benefits: 25 days holiday per year, plus UK public holidays. Flexible working. 5% employer pension contributions. Learning and development. Retailer and restaurant discounts.

REF-219075

ILKLEY COMMUNITY ENTERPRISE
Service Manager (Independent Living Services)

£34,000 to £36,000 per annum
Full time

We are looking for someone special for our exciting and varied role of Service Manager for our Independent Living Services. You will share our passion for enabling and empowering people with learning disabilities and/or autism to have independent, healthy and fulfilled lives, be expert in care/service management and an exceptional team leader.

We are an innovative and growing social enterprise charity. Our Independent Living Services provide supported independent living and community-based support to an expanding range of clients. The Service Manager will lead and manage the delivery and development of consistently high quality, impactful Independent Living Services: taking responsibility for all aspects of effective and efficient service operations. Working as part of our management team, you will help us meet the aspirations of the service as it develops and grows.

Please see attached application pack on this advert with further details on the role and how to apply 

Closing date – 14th February 2025

JOB DESCRIPTION – Finance & Operations Coordinator

Reporting to: Business Development & Operations Manager

About the role

This role is an excellent opportunity for someone who wants their work to contribute to the effective operational running of the organisation. You will provide a vital link across Collaborate and so you’ll need to be a good communicator and collaborator. You will liaise with our project and internal teams to ensure the accuracy and consistency of our information, to support good management and decision-making. Your work will help us to ensure that we are managing our project budgets appropriately, particularly in relation to expenses and sub-contractor (Associate) costs. 

We’re looking for a highly numerate and well-organised person, someone who enjoys working with data, with impeccable attention to detail and who is eager to support our finance and operations functions.

As with all of our roles, you should seek to embody the values of the organisation in all that you do.

Job responsibilities 

You will be supported by and work closely with the Business Development & Operations Manager and will liaise with our bookkeeper.

Your day-to-day role includes, but is not limited to, the following:

Finances 

• Ensuring our financial records are complete and accurate.

• Processing and approving the team’s monthly expenses.

• Liaising with project teams to ensure project expenses budgets are managed effectively.

• Processing and ensuring our Associates’ invoices are approved and paid each month. 

• Help to develop a new process for approval and payment of our other supplier invoices and will then take on responsibility for that approvals process.

• Managing our invoice schedule, ensuring that we are invoicing for our projects in a timely way

• Liaising with our bookkeeper to maintain the finance inbox, responding to some queries and escalating others where necessary. 

• Informing clients when payments have been received and sending reminders for payment as payment terms are approaching. 

• Liaising with clients (particularly new clients) to ensure that we are set up as a supplier, purchase order numbers are raised to enable us to invoice and that the necessary processes are followed to enable us to be paid for our projects.

• Working with the Director of Finance & Operations to identify, develop and implement improvements to our financial processes and systems. 

• Developing and sharing updates on finances as required, e.g. monthly cashflow updates for the Executive Directors

Operations 

• Ensuring clarity and accuracy on CMAP (our project platform - NB no prior knowledge of this is expected!) for our projects to ensure:

  • Accurate expense handling, to ensure they’re charged correctly to our clients

  • Associate budget allocations are correct and up-to-date

  • Contract budgets match the project budgets and our invoice schedule

  • Checks are carried out before projects are closed

  • You may also be asked to help with other support, checks or analysis to support our smooth project management and oversight

• Acting as key points of liaison between the project teams and the bookkeeper wherever possible and escalating to the BD & Ops Manager and/or the Director of Finance & Ops where needed.

• Working closely with the BD & Ops Manager to develop and improve our operational processes and systems

Challenges of this role 

All roles have their challenges and we think it’s helpful to be open about these and set them out for you to consider if these are challenges you would embrace:

• ‘Managing up and across’ – to enable the effectiveness and development of our finances and operations, you need to work with and make requests of your busy colleagues

• As our organisation develops, our needs will evolve and you will need to adapt and help to drive improvements, developing new processes when needed. This requires an adaptive and learning mindset.

Skills and experience we are looking for:

We don't expect that you will already have experience of doing all of the tasks above. We believe in appointing based on potential rather than simply on past performance. You should have some demonstrable experience in the skills below, which could come from a combination of work, voluntary and/or personal experiences. 

You will be supported by and work closely with the Business Development & Operations Manager, will work alongside our bookkeeper and will also work with the Director of Finance & Operations, all of which will support your ongoing learning and development.

Experience

• Some practical paid working in finance, data or operations, which may also be complemented through relevant personal or voluntary experiences

Skills

• Meticulous attention to detail will be required

• Good communication skills, with a clear and friendly tone when dealing with clients; ability to be confident and proactive in your communications across the rest of the team

• Ability to work independently

• Ability to know when to ask questions and to escalate

• Learning mindset

Important to know:

• Salary: £25,000 pro rata for this permanent role

• Location: we’re a London-based office, but open to explore remote or hybrid working arrangements. Due to the needs of this role, you would need to be in the office at least once a month.

• Working hours: 15-22.5 hours per week, open to exploring flexible working requests that match organisational needs with personal needs/preferences. Possibility to explore increasing hours in the future.

• Additional holiday over Christmas, on top of 25 days' holiday (pro rata) and bank holidays

• Pension contribution

• Options for multi-purpose loans, bike-to-work scheme, eye tests, enhanced parental leave pay and we're open to exploring more...

• Being part of an inclusive, team-led, learning environment!

About us

Collaborate CIC is at the forefront of pioneering collaborative approaches to social change and public services. As an innovative social consultancy and think tank, we are building the thinking, culture and practice of collaboration to help us meet the challenges of today, together. We work towards a vision of a collaborative society — one that is equitable, caring and sustainable.

To achieve this vision, we act as change partners to public and voluntary sector organisations. We help people to collaborate across sectors, reform public services, put citizens and service users at the centre of their work, develop collaborative and system leadership skills, engage with civil society, and learn together to support change.

We work with a wide range of organisations and sectors. Current and recent clients include Wigan Council, London Councils, Essex County Council, SOLACE, City Bridge Foundation, NHS England, MOPAC, Sport England, Save the Children and the Hertfordshire and West Essex Integrated Care Partnership. We deliver work alone and in partnership with others. As a social purpose organisation, we also share the learning from our work, create tools and resources to support collaboration, connect change makers and host events.

Ultimately, we believe that people and organisations can create a better future together than they can alone, and we bring this conviction, blended with cutting-edge thinking and practice, to all our work.

Please see our website for more information about what we do.

Next steps

Firstly, we would like to invite you to view our role information recording on LinkedIn or our website, where you will be able to hear a bit about the role and what sort of person we think would suit it. If you have questions, please email those to Hannah Tomlinson.

• Apply on BeApplied by midday on Monday 10th February 2025.

• Interview 17-18th February you will meet Hannah Tomlinson and Tara McCaul.

• If a final interview is required, this will be between 24th - 26th Feb so that a decision can be made ASAP.

• We are hoping to make an offer by the end of February with an immediate start or after any required notice period.

Our commitment to our team

We seek to be a genuinely collaborative organisation, sharing ideas across the team through weekly team meetings and regular learning sessions. We collectively consider our broader strategy, examine and share learning across our projects, and explore how we might develop our work and our thinking.

As a Living Wage employer, we believe in paying our team fairly, support flexible working and are committed to promoting equity of opportunity for all. 

Being equitable, inclusive and fair is not easy or simple and we are challenging ourselves, talking, working and learning about how we can continue to do this better. We aim to create an inclusive working environment in which all individuals are able to make the best use of their skills and are enabled to thrive.

About Claremont Project (Islington):

Claremont is a pioneering charity in Islington dedicated to reducing isolation and enhancing wellbeing, especially for older people. We are a community rooted in the arts, personal growth and meaningful human connection. Our centre offers an array of activities for members aged 55 and over, alongside an affordable psychotherapy service that also serves as a training placement for existentially oriented student therapists.

The Clinical Services Manager plays a vital role in ensuring the quality and safety of our psychotherapy service, as well as providing leadership in safeguarding and fostering a culture of relational practice for both members and staff. Ideally, the Clinical Services Manager will be grounded in an existential-phenomenological approach, and will embody Claremont’s ethos of real listening, and authentic human connection while driving innovation across the service.

 The role:

· Operating and promoting Claremont’s low-cost psychotherapy service such that it delivers demonstrably excellent outcomes for clients.

· Acting as a second Safeguarding lead in the absence of the CEO.

· Developing and sustaining relationships with referring organisations and local stake holders, such as GPs, social services, community groups, and trainee placement colleges/universities.

· Advocating the mission to reduce isolation and promote mental health and wellbeing not only through our 1-to-1 service but through therapeutic groups and other services provided by Claremont as part of its timetable.

Key Relationships:

· CEO

· Social Prescription Manager

· Trainee Therapists & their Training Organisations

· Supervisors

· Local GP Practices and Healthcare Providers

· North London Community Groups

The centre operates with a small team, including a CEO, Social Prescription Manager, Programming Manager, Front of House Coordinator, and a Facilities Manager, alongside a team of volunteers.

Main Duties and Responsibilities:

 Psychotherapy Service

Administer all aspects of Claremont’s Psychotherapy Service, including:

· Conducting initial client assessments and managing referrals.

· Assigning clients to therapists and maintaining waiting list.

· Tracking evaluation outcomes using CORE.

· Maintaining client database, inputting attendance data, and managing room assignments.

· Recruiting, onboarding, and ongoing support for trainee therapists.

· Liaising with supervisors regarding trainee progress and client concerns.

· Maintaining relationships with academic institutions and acting as a placement liaison.

· Providing a supportive environment for trainees.

Members & Safeguarding

· Offer practical and emotional support to Claremont members were appropriate.

· Act as the secondary Safeguarding Lead (the CEO being the primary Lead), managing safeguarding concerns and referrals to external agencies as necessary.

Outreach and Development

· Maintain, and build referral relationships with local GP Practices, social services, community groups and other organisations.

· Represent Claremont at networking events, and forums to raise awareness.

Person Specification and Skills

Qualifications and Experience:

· Professional qualification in psychotherapy or counselling, with current accreditation (e.g., BACP, UKCP)

· Strong organisational skills, including data management, and a high degree of competence using Microsoft Office.

· Ideally, experience managing or supervising psychotherapy services.

· Knowledge and experience of safeguarding procedures and responsibilities (training can be provided).

Essential skills and attributes:

· Excellent interpersonal skills, with the ability to build relationships across diverse teams and experience.

· Leadership qualities to inspire and support teams.

· Sensitivity to the needs of isolated or vulnerable populations, particularly older people.

· Strong commitment to ethical practice, confidentiality and client wellbeing.

Desirable:

· Experience working within a charity or community-focused organisation.

· Familiarity with therapeutic outcome measures, such as a CORE.

Additional Requirements:

· Enhanced DBS clearance

Learning with Parents supports all families to have positive learning interactions together and leads the sector to learn what works in tackling inequality. The Operations Coordinator will play a key role across the charity, supporting the smooth running of Learning with Parents’ core functions during a period of growth and enabling the team to effectively deliver our programme and achieve impact for disadvantaged families. 

In particular, they will assist the Operations team with HR and recruitment processes, providing additional administrative capacity and supporting our finance functions.

About you

A successful Operations Coordinator will be eager to work in a small team, have a can-do attitude, and be keen to get stuck in to support the charity’s growth and impact. 

Our ideal candidate would also be able to provide examples of when they have used the following skills and experience: 

• Good organisational skills and ability to prioritise effectively

• Good attention to detail

• Excellent communication skills, verbally and in writing

• Ability to work well as a team and with a range of different stakeholders

• Keen to learn and develop new skills

• A desire to champion and uphold our organisation’s vision, mission and values.

Our ideal candidate might also be able to provide examples of when they have used  some of the following skills and experience, although these are not essential: 

• An understanding of education inequality in the UK

• Lived experience of some of the barriers that families from disadvantaged communities face in engaging with children’s learning 

• Experience in (an) administrative role(s) 

• Experience of book-keeping or support with other financial functions. 

Our Values 

Our Learning with Parents values are key to how we work and inform our strategy, programme, and how we collaborate.

Ambition

We strive do more for the families, schools and organisations we work with

Collaboration

We value the voices of others and achieve more by working together

Exploration

We are curious and seek evidence to inform our work

Innovation

We test, learn, adapt and embrace failure in our pursuit of progress

Integrity

We act responsibly and honestly, and default to transparency

Supportive environment

We work to create an environment which supports growth, belonging and wellbeing for everyone 

Benefits

We have a passionate team and supportive culture, which was recognised as we were named one of “The top 100 organisations to escape to in 2022” by Escape the City. In addition, we offer:

• Generous holiday allowance (36 days, including bank holidays and a Birthday day)

• Enhanced maternity and paternity leave policy

• Income protection in case of sickness

• Flexible working times

• Social events

• Environmental (Net Zero) Pension

• Cycle to work scheme

• Benefit Hub, including virtual GP and discount scheme 

To Apply 

Directly on our website, please submit a CV and one-page Cover Letter outlining:

• Why do you want to work for Learning with Parents?

• Why do you want the role of Operations Coordinator?

• What skills or experience do you have that would make you a good candidate for this role?

Deadline: 20th February 2025. 

Provisional dates for the first round interviews will be online on the 3rd March 2025.

Second round interviews will be in person, at our Bristol offices on 10th March 2025.

We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees and supporters from any background can thrive. We particularly welcome applications from disabled, ethnic minority, Lesbian, Gay, Bi, Trans including non-binary (LGBTQ+) candidates, and candidates from low-income families. These groups are currently underrepresented at Learning with Parents, and we are committed to increasing representation and diversity at the charity.

Due to the nature of our work with young people, on acceptance of offers all Learning with Parents employees are subject to a DBS check in accordance with Safeguarding Policies and offers will also be subject to reference checks.

We are seeking a dynamic and innovative mental health support coordinator to lead our programme based in Lewisham for LGBTQ+ communities. We will work with the communities, especially from an intersectional identity lens to develop co-produced wellbeing activities to ensure greater mental health. Activities such as walking, cooking, reading, banner making, gardening groups and one-to-one support will be provided. This job would suit someone who is able to work with a diverse range of people to ensure they can meet their mental health and well-being goals.

[Programme]

This role will be part of two programmes of work which we are funded for. One is our existing mental health drop-in programme, one-to-one advice and advocacy for LGBTQ+ communities, and a second programme of work called Lewisham Proud and

Well, designed to work with communities to co-produce activities which will support and stimulate wellbeing for the participants. The aim of the programme is to help participants feel more independent and more aware of the range of service provision and help that is available locally.

[Role]

This role will include client assessment, one-to-one support and advice work, as well as group work facilitation. This role would suit someone with a background in mental health support , and someone who is interested in building programmes alongside the LGBTQ+ community in Lewisham, especially with intersectional identities. You will also manage a support worker and a small team of volunteers who work on the programmes

Join London's Child Poverty Charity to deliver life changing work to ensure every child in London is well prepared for life. The Childhood Trust works to change the landscape for children living in poverty. Since 2013 The Childhood Trust has raised £50m million through our matched fundraising campaigns that have enabled us to fund the delivery of projects across all London boroughs, engaging an estimated 300,000 children and young people annually. Our advocacy and research reach audiences in the millions to raise awareness of the impact of poverty on children and our volunteering programme transforms children’s lives through direct delivery

As the Programmes and Impact Coordinator, you will play a key role within our programmes team, focusing on the efficient delivery of our grants programme (campaigns) and contributing to impact monitoring and reporting. Additionally, you will support both internal and external communications related to our programmatic activities, ensuring clarity and engagement across all stakeholders.

This role requires someone with rigorous attention to detail and outstanding organisational skills. Critical to this role is administering robust procedures to ensure the success of our campaigns and projects, and delivering high level relationship management, both internally and externally, to a variety of people.

You will join our friendly, hybrid team and be passionate about our mission and vision. You will be someone who thrives in our small charity culture, which is collaborative, innovative and agile. As well as having the ability to work autonomously, you will have an appetite for continuous improvement to ensure our programmes and projects run smoothly and are executed to a high standard. There will be opportunities for growth and development within the role. 

Our organisation takes pride in offering key benefits such as flexible working arrangements, 25 days annual leave per year and enhanced maternity provisions. We are also deeply committed to the development and growth of our staff, providing opportunities to enhance skills and achieve career goals. Plus, you’ll be joining a dedicated and passionate team that truly makes a difference.

If you are interested in working with us but this role doesn't feel quite right, please check out our other vacancy - Volunteer Programmes Coordinator.