Supporter Services Coordinator Jobs

Join the KFC Youth Foundation as an Employability Programme Co-Ordinator and make a real difference in the lives of young people! Our mission is to empower young people in the UK to fulfil their potential by providing safe spaces, unlocking talent, building life skills, and offering mentoring to help them build a positive future.

As the key link between local youth organisations, KFC restaurants, and other work experience providers, you'll oversee our flagship employability programme, Hatch. This programme provides employability learning and paid work experience placements for young people aged 16-25 who are not in education, training, or employment, or are at risk of being so. You'll ensure a seamless and impactful experience for all, helping to build their confidence and skills to get their first job.

Apply now and be part of a team that's dedicated to empowering the next generation!

Closing date: 19th February.

Interviews: 26th February

Role Purpose

Hospices across the UK face challenging times, with increasing demand for services and financial pressures. In response, we are looking for an innovative Director of Income Generation to maintain and grow our existing income streams while leading an ambitious capital campaign to fund the development of a sustainable, purpose-built new hospice.

This is a unique and exciting opportunity to join our team, take ownership of short-, medium-, and long-term income strategies, and make a tangible difference in the lives of our patients and families.

Beaumond House

Through the doors of Beaumond House you will find a lively and vibrant space, filled with life and laughter.  Our staff, volunteers and patients alike bring hope and happiness together in a ‘home from home'. Patients are at the centre of all that we do. We therefore expect all those who come to join our team (in whatever capacity) to ensure that dignity, safety and confidentiality of all patients is respected at all times and that all patients receive the highest possible standard of physical, psychological and spiritual care.  

Key Responsibilities:

• Strategic Leadership: Develop and deliver a comprehensive income generation strategy, with a focus on maintaining current income streams, launching a successful capital campaign, and creating sustainable funding models for the new hospice.
• Team Management: Lead, inspire, and manage the Head of Fundraising and Communications and the Head of Retail, ensuring a collaborative and high-performing culture.
• Marketing:  Ensure that an effective marketing and communication plan is in place to help support the 5-year strategy.
• Capital Campaign: Plan and execute a multi-million-pound capital campaign to secure funding for the new hospice building.
• Income Diversification: Identify and implement innovative approaches to diversify income streams, including corporate partnerships, legacy giving, digital initiatives and social enterprise.
• Retail Development: Working with the Head of Retail, oversee the growth of our charity shop income, ensuring profitability and growth.
• Relationship Building: Build strong relationships with donors, corporate partners, and stakeholders to enhance long-term engagement and support. Professionally represent the organisation – both internally and externally – to positively maintain and enhance the profile and reputation of Beaumond House Hospice Care
• Financial Oversight: Oversee budgets across income streams, ensuring strong financial performance and return on investment
• Governance and Compliance: Ensure all activities adhere to relevant legislation and best practices.
• Future Planning: Develop short-, medium, and long-term plans to secure the hospice’s financial sustainability and growth

Skills, Experience and Attributes Required

 Essential:

• Proven success in income generation, including capital campaigns, within the charity or related sectors.
• Strategic leadership experience with the ability to manage and inspire teams.
• Strong financial acumen and experience managing budgets.
• Exceptional communication and relationship-building skills.
• Marketing and digital marketing capability.
• Creative problem-solving abilities and the drive to identify new opportunities.
• Knowledge of fundraising and retail compliance.

Desirable:

• Experience with digital fundraising and e-commerce.
• Understanding of the local community and key stakeholders.

 

What we ask of you

• That you act in a manner at all times which supports the Vision and Values of Beaumond House
• That you have a positive and proactive approach
• That you are confident and trustworthy

Please note

All roles are subject to receipt of satisfactory references.  Roles may be subject to enhanced Disclosure & Barring Service checks.

This Job Description is intended as a guide only and is not an exhaustive list of duties. It is subject to periodic review with the post holder

Our Vision is to achieve ‘Outstanding Hospice Care, enabling our local communities to live well and die well’

Our Values (Guiding Beliefs) are:

PATIENT CENTRED, WE ‘GO THE EXTRA MILE’ - Every life matters and every moment matters - patients and their families and friends are at the centre of everything we do.

VALUE & SUPPORT OUR PEOPLE – All of our people are important and highly valued, and we support and develop them to be at their best.

OPENNESS & HONESTY, CREATING A SAFE ENVIRONMENT - We provide a safe environment in which feelings may be openly expressed and acknowledged with sensitivity and honesty.

COLLABORATION - We provide a unique and special range of services, in collaboration with our partners in the End of Life Together Alliance.

EFFICIENCY, CARING, PROFESSIONAL - We provide good stewardship of our resources and operate in a professional, caring, and efficient way.

Music Masters is seeking an exceptional, dynamic Head of Development to grow fundraised income and help to supercharge our national impact. This position offers an experienced and outgoing fundraising leader the unique opportunity to play a pivotal strategic role for one of the UK’s most enterprising and innovative music education organisations, including the chance to develop a brand-new fundraising strategy from 2026. The ambitious fundraising targets of the charity (£1.327 million in 2024/25) are matched by the ambitions of the programme delivery teams and our desire to make music education and the music sector accessible and equitable.

Reporting to and working closely with the CEO, you will enjoy high-level collaboration with Music Masters’ Development Committee Chair and our newly appointed Chair of Trustees, Stuart Mason. You will be responsible for leading and developing a talented team of fundraisers, and for the right candidate this role brings with it the opportunity to progress to Development Director as we seek to grow our fundraising capacity and capability, enabling us to reach thousands more children through our groundbreaking national programmes.

We offer:

· 25 days annual leave, public holidays + office closure between Christmas and New Year

· Employee Assistance Programme to support your mental wellbeing

· Enhanced maternity, paternity and adoption leave

· Contributory Pension including 5% employer contribution

· In-house and external training opportunities available throughout the year

· A flexible approach to working to support work-life balance

Your Sanctuary is a Surrey based charity which provides specialist support and advice to women, men and children affected by domestic abuse.  The services we offer are vital and in demand.  We are looking for an experienced fundraiser specialising in Trusts  and Grants to help diversify and increase our funding streams and raise awareness of our charity and the work we undertake. 

You will be identifying, researching and managing a portfolio of funding opportunities, as well as preparing and submitting high quality, tailored applications.  This is an exciting new post where you be working alongside our Corporate and Community Fundraiser to generate income for both core and programme funding.  

You will need:

• Experience in a fundraising role for a charity, with the ability to demonstrate your capacity to achieve (or exceed) financial targets through successful applications to Trusts, Foundations and Grants.
• An interest in our cause and in ensuring that survivors of domestic abuse get the best possible support.
• The ability to develop and manage relationships, both internally and externally.
• To work on your own initiative.
• To have strong communication skills – both written and verbal.

We offer a friendly and supportive working environment with 25 days holiday per annum plus Bank Holidays (pro rata for part-time posts), a contributory pension scheme and employee assistance programme along with opportunities for training and development.Some remote working is possible, although you will be expected to work in our office a minimum of one day per fortnight as well as being able to attend occasional ad hoc events at evenings and weekends. The full time equivalent salary based upon 36 hours per week is circa £35,000 per annum depending upon experience. Please note that the actual salary will be pro rata based upon 14 hours per week. 

Everyone at Your Sanctuary is passionate about making a positive difference to the lives of survivors of domestic abuse.  With your help we can achieve even more.

In your covering letter please include a paragraph on how your skills, experience and/or knowledge enable you to meet the requirements set out in the person specification for this post.  Please note that we will not accept applications without a covering letter. Closing date: Friday 7th February 2025 but the post may be filled before this date.

Your Sanctuary is committed to fostering an inclusive, respectful, and equitable environment for all individuals associated with our organisation. 

No agencies please.

Prison Facilitator - HMP Wormwood Scrubs

Location: HMP Wormwood Scrubs
Salary: £18,194
Hours: 21 hours
Department: Prison delivery
Job Type: Part time
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Wormwood Scrubs. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 

The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Interviews will be in person on 11th March 2025.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-219442

The role: Are you passionate about tackling labour exploitation and supporting a resilient and ethical UK apparel and general merchandise manufacturing sector? Are you an experienced programme manager able to engage and drive impact with a diverse range of stakeholders, including leading brands, manufacturers, governmental and third sector to achieve impact at a pivotal point in the programme’s evolution?

Then this could be the position for you.

We are looking for an experienced Programme Manager with sector specific expertise to manage our Fast Forward collaborative programme in the UK apparel and general merchandise sectors at a key moment of change and development.

In this varied role you will be responsible for the day to day running of the programme, provide developmental strategic input and support the programme’s evolution, as well as ensuring the programme maintains its integrity.

You will manage relationships with all key stakeholders in the programme including brands, suppliers, audit bodies and external stakeholders. You’ll work on the development of the programme responding to emerging risks of exploitation, industry changes and demand. You’ll also lead the integrity and quality assurance of the programme.

You’ll deliver, enhance and promote brand and supplier engagement including training workshops, webinars and forums. You’ll work with the Co-CEOs to ensure the programme delivers on target, on-time, on-budget, in line with the agreements and organisational objectives and guidelines.

You will work from home and will join a friendly, supportive, and committed global team, and contribute towards creating systemic change.

Who you are:

• An experienced project manager with an in-depth understanding of the UK apparel and general merchandise sectors and experience managing relations with a variety of stakeholders
• A professional who has worked with or within the UK apparel/general merchandise sector on responsible business behaviour and with a good knowledge/understanding of ethical labour practices
• A great organiser, with the ability to set and meet demanding targets and deadlines, and to hold others accountable to those
• An excellent trainer, with experience of preparing and delivering training to businesses
• Someone with an interest in being involved in operations as well as strategic thinking
• An excellent communicator, with experience of developing and building new successful working relationships with a range of stakeholders, as well as confidence in representing the programme professionally at a variety of events
• Someone with experience of measuring and demonstrating impact
• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders, delivering day-to-day workload with minimal supervision
• Someone with a good eye for detail, whilst retaining sight of the bigger picture
• An individual with permission to work in the UK.

The role is varied with opportunity to support strategy development. You will work remotely, but in close cooperation with a Programme Coordinator, the Co-CEOs and the rest of our team.

Who we are:

We are an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes. We work across three continents and within multiple sectors with many organisations to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation.

What we can offer you:

• An 0.4 FTE contract until 31st December 2025Competitive salary (salary band £39,861-51,248 gross annually for full-time, pro rata if part-time) and enhanced employee benefits
• Being part of a growing, innovative, and exciting not for profit organisation
• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change
• Flexible and family-friendly working arrangements
• UK-home-based, with regular in person and online meetings and social team gatherings.

How to apply:

Please send us your CV and motivation letter (max. 2 pages of A4) outlining the skills and experience you have that meet the requirements of this role as outlined in the Job Description.

Timeline

• Application deadline: noon – Thursday 13th February
• Shortlisting: W/c 10th February
• First interviews: W/c 24th February

International Project Officer

Animal welfare/Research/Veterinary

permanent, full time

Remote working

£37,684.00 per annum

World Horse Welfare is an international charity that improves the lives of horses in the UK and around the world through education, campaigning and hands-on care. The International department is responsible for implementing the charity’s strategy in developing countries and aims to improve the welfare of as many working equids as possible.

We are seeking a project manager to join our International team to manage funds, budgets and accounts and become familiar with the working of local administration and legal requirements relating to partner organisations.  This is not a role that is hands-on with Equids, you will be working with people who rely on them for their livelihoods in the community-based projects that underpin the charity’s presence in lower middle-income countries.

If you are a qualified Veterinarian this would be advantageous but not essential, as the focus of this role is Veterinary and Equid Welfare; ensuring that all practices by anyone associated with the programme are of an acceptable quality in terms of welfare and accepted professional  veterinary standards.  Working with Veterinary specialists you will co-ordinate all veterinary perspective discussions on interventions to address equine welfare across the programme. You will stay informed on current practices, related to Welfare and Veterinary intervention in terms of other organisations and institutions (including other welfare NGOs, Governments, or institutions such as WOAH) and represent World Horse Welfare in meetings, conferences, seminars and consultations concerning equine welfare.

Although UK based you will be required to travel internationally at least four times per year. This role is suitable for remote working, however, there is an expectation for attendance at our head office in Norfolk throughout the year and this will be at your own expense for travel and accommodation.

We offer a generous pension scheme, cash health plan, death in service benefit as well as the bike to work scheme.  Employee sickness pay scheme and a minimum of 31 days holiday including bank/ public holidays and a mandatory shutdown between Christmas and New Year.

World Horse Welfare’s values are grounded in pragmatism and compassion as we strive to support and strengthen the horse-human partnership in all its guises through a combination of care, research, education and influence. The charity promotes and protects welfare across the full spectrum of the equine world including horses in need, sport and leisure horses, and horses used in work and production in marginalised communities worldwide. 

  

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.  

Closing date for applications:  12th February 2025

Building & Facilities Officer

Location: St Albans, Hertfordshire, AL1 3JE - Hybrid, Flexible options available.
Contract Type: Permanent
Hours: Full time, 37 hours per week
Salary: £40,476 up to £44,711 inclusive annual salary + up to 19.7% employer pension

Closing date for applications: Friday 21st February 2025

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, historic city centre and charming villages. Our clients refurbished offices are in the city centre near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

The Post:

The Built Environment Team manage the Council’s commercial and operational properties and community assets.

As the Building and Facilities Officer will be expected to:

• Manage the ad-hoc building refurbishment projects (up to a project works value of circa. £50k), including preparing schedules of work, obtaining costings for works and obtaining all necessary consents for works.
• Contribute to the planned maintenance works programme, including carrying out condition survey reports.
• Dealing with requests for responsive repairs, including obtaining sufficient detail from the reporting party, providing clear instruction to contractors, problem-solve as required and monitor completion of works in relation to quality.
• Monitor works within our tenant occupied properties, including checks in relation to building fabric and services compliance.

The Person:

You must be:

• Educated to degree level or with a professional/technical qualification in a property related discipline or
• A relevant HND may be considered where supported by substantial relevant work experience.
• Willingness to undertake various training courses to support knowledge of legislative requirements e.g. Asbestos Awareness, Legionella.
• Membership of an appropriate professional body such as RICS or CIOB would be an advantage.
• You may also be expected to participate in the Councils emergency out of hours repairs rota.
• Project and contract management experience are both desirable for this role.

In addition to working within a great team and a comprehensive salary you will have access to:

• 28.5 days annual leave + bank holidays
• Local Government Pension Scheme with current employer contribution up to 19.7% employer contributions
• Flexible working options (e.g. hybrid and flexitime)
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive management development and training
• Access to a range of benefits and discounts via the council's Vivup benefits platform
• Leisure and travel discounts

This post is subject to a Basic Disclosure Check.

You may also have experience in the following: Facilities Manager, Site Quality, H&S Management, Maintenance Manager, Facilities Coordinator, Health and Safety, States Manager, Site Management, H&S Compliance, Retail Facilities, Facility Manager, IOSH, British Institute of Facilities Management, H&S Manager, Maintenance Engineer, NEBOSH, Building Manager etc.

REF-219 572

Senior Grant-making Officer

Are you passionate about ensuring LGBTQI activists and organisations have the recourses they need to defend communities, challenge inequality and drive lasting change? We are looking for a Senior Grant-Making Officer to play a key role in shaping and delivering our grant-making programme, helping to direct funding to the frontline of LGBTQI human rights activism worldwide.

If you share the vision of a world in which LGBTQI people everywhere can live their lives openly and fully, free from discrimination, fear and violence, then apply today and join the team!

Position: Senior Grant-making Officer

Location: Central London/Hybrid (minimum six days per month in the office)

Salary: £32,000–35,000 per annum

Hours: Full-time

Contract: Permanent

What We Offer

• Hybrid Working: Flexible arrangements with at least six days per month in the London office.

• Generous Leave: 25 days annual leave, increasing by one day per year of service (up to 28 days), plus UK bank holidays, your birthday or a key LGBTQI event, and additional time off over Christmas.

• Pension & Wellbeing: 5% employer pension contributions and access to mental wellbeing support.

• Parental Leave: Generous and inclusive parental leave policies.

Closing Date: 28 February, 2025

The Role

Grant-making is central to the organisations mission of growing giving to support LGBTQI human rights activism globally. 

In this role, you will bring grant-making expertise and innovative ideas to enhance our programme., You will develop strong relationships with LGBTQI organisations and activists worldwide, gain deep insights into global movements, and ensure funding is distributed effectively to those making real change.

Key areas of responsibility include:

• Grant-Making Strategy and Programme Implementation

• Grant Portfolio Development and Management

• Donor and Grant Partner Engagement

• Sector Expertise and Insights

What Success Looks Like:

• LGBTQI activists and organisations have access to the funding they need to drive meaningful change.

• Deep, trusting relationships with grant partners and donors.

• A strong, diverse and impactful grant portfolio that inspires our supporters.

• Effective due diligence, monitoring and evaluation to track impact. 

• Clear, compelling stories and data that showcase the impact of our grant partners.

• An up-to-date, accurate grant partner database.

About You

You will have experience in grant-making, with a strong understanding of grant-making theory, processes, and best practices. You will be able to demonstrate a commitment to or connection with the LGBTQI community

and have knowledge of global developments in LGBTQI rights and advocacy.

You will also have:

• Proven ability to build and maintain strong, trust-based relationships.

• Knowledge of global developments in LGBTQI rights and advocacy.

• Strong organisational and project management skills, with the ability to manage multiple priorities.

• Experience with grants management databases and tools.

• A proactive, and results-oriented approach, and a collaborative team spirit. 

To apply, you will be asked to submit a CV and cover letter.

About the Organisation

Join an award-winning international LGBTQI community foundation bringing together the community and allies to support LGBTQI activism worldwide. The charity pool the donations it receives to provide grants to LGBTQI organisations around the world, ensuring they have more of the resources they need to defend communities, tackle inequality and campaign for lasting change.

Why Join?

The team pride themselves on fostering a dynamic and supportive work environment where you can make a tangible impact on global LGBTQI rights. You will play a key role in supporting LGBTQI philanthropy by working alongside a passionate and dedicated team committed to making a real difference. The charity is an equal opportunities employer. 

Other roles you may have experience of could include Grant Making, Grant, Grants, Grant Making, Officer Grant Officer, Grants Officer, Grant Making Coordinator, Grant Coordinator, Grants Coordinator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Chief Executive Officer (Maternity Cover)
Location: London Metropolitan University Students’ Union, London
Contract: 1 year fixed-term, Full-time (Maternity Cover)
Salary: £56,250

The Board is open to a flexible approach to this appointment. If you would like to discuss what you can offer LMSU, or discuss the role in more details please get in touch with us.

About Us:
London Met Students’ Union is a vibrant, student-led organisation committed to improving the student experience and representing the interests of over 13,000 students. We support students in every aspect of their university journey, from academic advice to social and extracurricular activities. As we move into the first year of our new strategic plan, we are seeking a dynamic and experienced leader to join our team for a maternity cover period.
 

Role Overview:
We are looking for a talented and experienced professional to step into the role of Chief Executive. You will be responsible for delivering the first year of our new strategy and ensuring that we effectively support and represent our diverse student body. You will oversee all operational activities, lead a dedicated team, and work closely with both the University and external stakeholders to advance the interests of our students.

Key Responsibilities:

• Lead and manage the day-to-day operations of the Students' Union.
• Provide strategic leadership and direction to the staff team, ensuring alignment with the union’s mission, values, and objectives.
• Oversee the development and delivery of key services and student-facing activities.
• Manage relationships with key internal and external stakeholders, including London Met University, student groups, and external partners.
• Ensure financial sustainability and governance compliance, working with the Board and senior management.
• Drive student engagement, ensuring that the voice of students is heard and represented at all levels of decision-making.
• Support the President and elected officers in fulfilling their leadership roles.
• Manage the implementation of student campaigns, events, and other initiatives to enrich the student experience.

About You:
We are looking for an individual who can step in and hit the ground running. Ideally, you will have experience in leadership within a student or member-led organisation, as well as a solid understanding of the challenges facing students today. You will be a strategic thinker with strong interpersonal skills and a passion for student advocacy.

The successful candidate will demonstrate:

• Proven experience in a Chief Executive or senior leadership role, ideally within a Students' Union or similar not-for-profit organisation.
• Excellent understanding of student issues and the ability to lead with empathy and vision.
• Strong organisational, communication, and relationship-building skills.
• A proactive and solutions-oriented approach to problem-solving.
• Experience in financial management and operational oversight.
• The ability to represent the Students’ Union in external forums and to advocate for students effectively. 

​What We Offer:

• A supportive and inclusive working environment.
• Opportunities for professional development and growth.
• The chance to lead a passionate and dedicated team.
• Hybrid & Flexible working opportunities.
• Cycle-to-work scheme, interest-free loans & more!

At LMSU, we’re all about inclusivity and value diverse voices that reflect our student community. We’re committed to fair recruitment practices, including anonymous shortlisting to remove unconscious bias from the selection process. Our interview panels are trained in Unconscious Bias to ensure a level playing field for all candidates. We strongly encourage applications from underrepresented groups, including ethnic minorities, people with disabilities, LGBTQIA+ individuals, and those with dependents.

Job Title: Quality Improvement and Research Administrator

Reports to: Quality Improvement Manager

Line reports: N/A

Contract terms: Permanent 35 hours per week 

Salary: £28,895

Location: London-based, with hybrid working

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose

The post holder will provide administrative support across several key functions of the department, focusing mainly on clinical job description approval and sourcing of volunteers to attend appointment panels across the UK (Advisory Appointments Committee), quality improvement initiatives, and committee administration.

Main responsibilities

 AACs and Job Planning

• Responsibility for administration of the College’s Advisory Appointments Committee and ophthalmologist job planning advice service and Coordinating volunteers to attend Advisory Appointment Committees (AACs)
• Administering the approval process for UK ophthalmologist job descriptions (c. 200 a year), assigning work to relevant Council Representatives and supervision of the progress of approvals to meet the average 3 week turn around
• Providing general advice and guidance to stakeholders on job descriptions in accordance with the agreed job description guidance
• Department document management and archiving including documents on the RCOphth website, managing document status spreadsheet used by department team and comms team

Quality Improvement (QI)

• Support the QI Manager and QI Coordinator in the delivery of the College’s QI workstreams
• Provided administrative support for the delivery of the RCOphth Review Service
• Support the coproduction of guidance documents with members e.g. scheduling meetings, proofreading and formatting documents
• In conjunction with the QI team, support delivery of the National Ophthalmology Database audits by answering queries, administration of the sign-up process for participating centres and invoicing process

Departmental Administration

• Providing support to other members of the team as and when required including responding to queries
• Liaison with other College Departments to ensure members and other stakeholders’ experience of any interactions with the College is proactive, positive, and efficient
• Work with the colleagues to make full use of the Contact Relationship Management system’s functionality to support achievement of the College strategic plan
• Administering department committees e.g. appointments for chairs and committee members, scheduling meetings, agenda setting, minute taking and following up on actions
• Assisting with other administrative process to support the work of the department team including Database administration including data entry and reporting

Other

• Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.

Inclusion and Diversity statement 

RCOphth is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values are: 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

Person Specification

 Criteria

Knowledge, Qualifications and Experience

• Previous administrative experience in a similar role
• Knowledge and experience of Microsoft applications, including Word, Excel, Outlook and PowerPoint
• Understands the importance of accurate and timely data entry

Skills and Abilities

• Committed to providing excellent customer service
• Excellent interpersonal skills, the ability to build rapport and work effectively with staff and stakeholders
• Ability to identify issues and solve problems logically
• Excellent written and communication skills
• Ability to contribute new ideas and suggest improvements to ways of working
• Ability to work on own initiative and meet strict deadlines
• Respects and cooperates with colleagues, working effectively with other departments when needed

Personal Qualities (Attributes)

• Commitment to equity and diversity and understanding of how this applies to own area of work
• Committed to own continuing professional development

Other requirements

• The post holder may occasionally be required to work some evenings and work away from home in the UK

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits:

• Hybrid working (2 days in the office, 3 from home)
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)
• 1 day of paid leave to move house
• Enhanced parental leave

Planning for your future:

• Employer pension contributions up to a maximum of 12%.

Career development

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel

• Season ticket loan
• Cycle to work scheme

Wellbeing

• Summer Fridays (staff can finish 90 minutes early from mid July to the end of August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)
• Health Cash Plan

How to apply

Please submit your CV (maximum 2-pages) and a covering letter (maximum 1 page). The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.

Interviews will be held at our office in Euston on Thursday 6th March. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is Wednesday 26th February.

This is a new role to be based in the UK supporting on raising funds/resources for our overseas operations. Primarily supporting healthcare projects implemented by our Médecins du Monde (MdM) partners, primarily MdM France, Spain and Belgium but also any other office managing international operations. Based in our London office, you will work closely with our MDM Network colleagues globally to ensure that UK funding opportunities from Trusts, Foundations and Institutional donors are delivering income for our network colleagues for international operations.

The role will include researching relevant opportunities, identifying the most appropriate projects, writing and submitting applications and ensuring excellent donor management, development and reporting. The role will also manage current relationships with overseas funders managed by our UK office and be the focal point for the START Network in MDM. There is a significant opportunity to grow our international income from UK funders, and this role will be leading this expansion at a time of growth within our network.

Fixed term contract until 31st March 2026 – linked to funding

Full time:  37.5 hours per week

Salary: Grade 1.1 - £24,570 per annum

Closing date:  9th February 2025 at 11.30pm

If you have experienced mental health issues, offending and the criminal justice system then Shelter in Birmingham have an opportunity for you to use your experience to help others turn their lives around. We have a paid vacancy for someone to join us as a Peer Mentor where you will gain experience working with a leading provider of homelessness and housing advice and support, while also inspiring and motivating others in their own recovery.

About the role

Your role will be to work with people with mental health concerns who are looking to create sustainable lives in their communities by improving engagement with services, so they can sustain their wellbeing and avoid reoffending.

Engaging with clients on the ward and within the community, your main focus will be supporting them with their transition away from staying on the ward to living in the community. Your own experiences will be invaluable as you engage with and motivate them to set goals around their recovery.

You will need to be able to build relationships and trust, understanding the importance of empowering people to make their own choices. Along the way, you will have the opportunity to access personal support to develop new skills and improve your self-confidence to do the job.

We are happy to talk about flexible working, personal growth and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

We are looking for people who have had mental health issues, are ex-offenders or who have been through the criminal justice system. If you also have Lived Experience of homelessness and substance use this is useful but not essential. You will need to have accessed support services, have an understanding of how these experiences have affected you and be able to draw on them to identify gaps in services, barriers to recovery and suggest how things can be improved. You will need to have been stable for at least 18 months and be willing to share details of your successful journey with others to help them. You will be looking to go into a career supporting vulnerable adults and this will be a great opportunity to gain experience. Basic computer skills will be needed, as well as the interest and motivation to develop and learn new skills.

Please note that offers of employment are subject to Risk Assessment, Enhanced DBS, Proof of Right to work and two references being satisfactory to Shelter.

You will need evidence of the below vaccinations or be willing to receive them. They are a requirement of this post because of the environment you will be working in.

• Tetanus
• Diphtheria
• Polio
• MMR

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

About the Peer Mentor Service

We are delivering a Peer Mentor Service, working in partnership with the Forensic Intensive Recovery Support Team (FIRST) within Birmingham and Solihull’s Mental Health Foundation Trust. The service is a comprehensive service and focusses on recovery. The team are multi-disciplinary and work to address the individual needs of our service users through tailored care packages. You will be working alongside Consultant Psychiatrists, Psychologists, Advanced Nurse Practitioners, Community Psychiatric Nurses, Occupational Therapists, Support Time Recovery Workers, Substance Use Workers and Social Workers. Each person using the service has an allocated Care Coordinator and Responsible Clinician who monitor and review their care and support needs and interventions.

The Peer Mentor service’s aim is to help people with multiple and complex needs to enhance the support available through the FIRST Pathway and improve their ability to manage independently as part of their transition and life in the community.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

If anyone would like further information about this position, Shelter in partnership with FIRST will be holding 2 information sessions on Monday 20th January 2025 at 1pm on Microsoft Teams or if you can’t attend the first date Monday 3rd February 2025 on Microsoft Teams. To register your interest please see contact details on our website.

Apply to be part of an exciting initiative and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

How to apply

Please click on the Apply for Job button at the end of this advert. You will need to set up an account with us if you don't already have one. for each of the sections labelled Knowledge Skills and Experience Points and Behaviours, please refer to the About You and Required Behaviours section of the job description attached to this advert.

About the Role

We are seeking an Educational Events Administrator to lead the Core Topics programme, a series of educational events across the UK. You will manage event logistics, liaise with speakers and sponsors, oversee delegate communications, and ensure smooth event delivery. The role involves travel and overnight stays for approximately, but not limited to, 12 events per year. Reasonable time-off-in-lieu (TOIL) is available.

About You

We’re looking for an organised and proactive events professional with 1-2 years' experience in event planning, strong communication skills, able to juggle multiple priorities to tight deadlines and IT proficient. Experience in the membership or not-for-profit sector, CRM systems (Microsoft Dynamics), and marketing platforms (Dotdigital) is desirable.

Why Join Us?

Enjoy hybrid working, career development opportunities, and the chance to contribute to education in healthcare. 

Why the Association?

The Association of Anaesthetists is a membership organisation for Anaesthetists with almost 10,000 members.  Our main aims are to advance and improve patient care and safety and to promote and support education and research in the field of anaesthesia.  We represent, protect, support and advance the interests of our members.

Key responsibilities:

General

1. To contribute to the educational objectives set out in the department and the 5 year strategy.

2. To lead on, with guidance from the Educational Events Manager, all Core Topics programme activities to ensure KPIs are met. To also work on ad-hoc meetings and courses of similar size and complexity as and when needed.

3. To work with the board lead for Core Topics and the education committee to continually keep the Core Topics programme innovative and fresh, in terms of topics and format.

4. To be a proficient user of the CRM (Microsoft Dynamics) and be part of future proofing the CRM through testing further updates and engaging with the CRM department on further upgrades.

5. To be fully responsible for the end-to-end management and running of Core Topics and to help the Educational Event Administrator (Seminars) with seminar meetings.

6. To provide support in the running of the Association’s webinar programme using Zoom Webinar.

7. To undertake all delegate correspondence, sharing responsibility to monitor and take ownership of the general events inbox. To deal with initial enquiries, to confirm bookings and to process cancellations and ensure queries are resolved prior to the meetings. 

8. To be a point of contact for telephone and email enquiries pertaining to the Association meetings, courses, Core Topics and seminars. To proactively respond to all enquiries and ensure that they are dealt with in an efficient and timely manner. 

9. To assist the Educational Events Co-ordinators with allocated components of the Conference project plan where assigned which may include but are not limited to: badging, accommodation, workshops, photography.

Core Topics Logistics

1. To lead on the Core Topics programme proactively ensuring set KPIs are achieved. This will be done by forward planning to ensure the Core Topics are booked in the calendar of events in a timely manner to ensure maximum lead times for marketing of the Core Topics programme. Avoiding where possible conflicts in the Core Topics programme with other Association events and other society/organisations events that may be in direct competition.

2. To be responsible for all organiser, speaker, and delegate management for Core Topics making sure all requirements are accurately recorded and that their needs are met before, during and after the event.

3. Communicate sponsorship and exhibition opportunities to the Partnerships and Sponsorships Manager. Act as the primary contact for exhibitors and sponsors post-onboarding, providing administrative support and ensuring clear communication, timely deliverables, and positive relationships throughout all event stages.

4. Work with our e-education Manager in setting up and running webinars using Zoom. 

5. To be responsible for on the day running of the Core Topics. This will include travelling to Core Topics across the UK and will require overnight stays.

6. Contract with venues for Core Topic events, ensuring they are within budget and have favourable terms. Work with the venues to coordinate requirements such as room setup, catering, and audiovisual needs.

7. To prepare delegate, speaker and exhibitor materials for meetings and Core Topics.

8. To ensure that all bookings are correctly processed via the Association CRM. To keep accurate records of booking numbers and patterns and to report progress to the team on a weekly basis. 

Finance

1. To produce and maintain accurate financial records of bookings taken for meetings and Core Topics and to issue invoices and receipts where necessary.

2. To liaise with the finance department regarding registrations and to ensure resolution of financial queries.

Continual Improvement

1. To be responsible for post evaluation information for events detailing delegate statistics and feedback, making recommendations for improvement and to attend and give feedback on all aspects of event activities during weekly meetings.

2. To work with the events team to ensure the continual development and improvement of the educational programme, both through content and format of meetings, be it online, hybrid or in-person.

3. To ensure the smooth running of administrative systems throughout the team, maintaining an effective filing and archiving system and to develop procedures to accurately record information.

4. To be responsible for implementing quality assurance within the Association QA policy and procedures

5. To develop and maintain effective relationships with members, staff and external contacts.

6. To attend educational committee meetings as and when required, to produce reports relating to Core Topics/meetings to be submitted to the education committee.

Marketing

1. To proactively review and update the content of the events and Core Topics pages of the Association website on a daily basis (where necessary).

2. Work closely with the Digital Communications team and Educational Events Manager to plan, develop, and execute promotional activities that enhance event visibility and boost registrations.

3. To assist with data collection for events and further analysis if required.

This job description is intended to reflect the main duties and responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties which are commensurate with the role.

Person specification

Skills, knowledge and experience 

Essential

Educated to degree standard or equivalent.

1-2 years’ experience of organising the logistics of events, delivering results on time and to budget. 

Sound administrative skills and proven administration experience in a busy, customer-focused environment.

Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the business as and when required. 

A very strong organiser, able to juggle multiple priorities, achieve tight deadlines and delegate clearly. 

Excellent oral and written communications skills with confidence to communicate clearly, concisely, effectively, with an excellent telephone manner. 

Excellent interpersonal skills and able to develop good relationships with colleagues at all levels.

Demonstrates a positive ‘can do’ attitude.

Resourceful, flexible, and creative, proven ability to solve problems and work well under pressure. 

A conscientious worker who applies attention to detail.

Strong Computer and IT literacy skills in a Windows environment.

Desirable 

Experience of working within the membership or not-for-profit sectors. 

Experience of using Microsoft Dynamics

Experience of using marketing software platforms such as dotdigital

Experience in running online events, using Zoom.