Supporter Services Advisor Jobs in Home Based

As an IDVA, you will be able to effectively work with men experiencing domestic abuse, and supporting them to increase their safety and reduce harm. You will be providing high-quality, front-line service to prioritise risk, primarily focusing on males aged 18+.

Due to the funding of this job role, you will need to be willing to travel to different Boroughs within London and carry out lone working to spread and raise awareness of the DAVE Team, meeting with other services to create partnership working to ensure our clients receive the best ‘wrap around support’.

Would you like to join a team of professional advisors supporting RBL staff and volunteers across the organisation to recognise and respond to safeguarding concerns?

RBL are looking for a Safeguarding professional with direct experience dealing with at risk adults and children. RBL Safeguarding Advisors are subject matter experts providing advice and guidance on a range of safeguarding concerns.

RBL receives thousands of calls for support every year from military veterans or their families. We operate 6 care homes and deliver support to those people living with dementia through our Admiral Nursing service. We also support the Invictus Games, have 180,000 members, almost 4000 Poppy Appeal Organisers and many thousands of Poppy Appeal volunteers.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Are you able to support and advise the staff, volunteers and members who deliver our services to recognise and respond to safeguarding concerns? Can you support service delivery through data led insights and provide quality assured reports and returns?
Reporting to our Head of Safeguarding, key responsibilities will include:

- Support Designated Safeguarding Leads (DSLs) to identify and escalate serious incidents
- Develop and implement effective working relationships across all directorates, specifically Legion Services (Recovery, Care, Services and Specialist Services etc.), membership and volunteer related activities to promote and establish a robust culture of safeguarding
- Act as a key advisor to DSL networks to enable them to meet regulatory and legislative requirements and effectively carry their accountability for Safeguarding practice across RBL
- Contribute to statistical reports to identify trends, emerging needs, future operational and strategic requirements
- Assist colleagues across all areas of RBL to ensure safeguarding data is inputted correctly onto approved systems.

This post is a Permanent Part Time opportunity, working 17.5 hours per week. Schedule of hours to be agreed between Monday-Friday 9:00am-5:00pm.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel including for RBL Events and Directorate away days.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing date:             17th October 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

This is an opportunity to join Refuge as the Director of Service Delivery, providing leadership on all aspects of service delivery and survivor engagement.

Refuge is the largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.

Do you have significant experience of leadership in the field of domestic abuse combined with experience of running a large strategic business unit or department? If so, this is an exciting opportunity to join our senior leadership team, acting as trusted advisor to the CEO and Board on the formation, development and application of policy and strategic decisions relating to Service Delivery.

To be successful in this role, you will have an understanding of housing management and relevant legislation, a strong track record of influencing and giving professional advice to senior colleagues, and experience of leading and directing in crisis situations where there is a risk to the safety of staff and service users.

You will be rewarded not only through a competitive pay and reward package, but through the ability to grow and develop alongside hundreds of inspiring colleagues at all levels across Refuge dedicated to the important work that we do.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Hours Per Week: 37.5

South East London Mind are working in partnership with South London & Maudsley NHS Foundation Trust (SLaM) to deliver a Primary Care Mental Health Team (PCMHT) for Lewisham.

The integrated team provide support to people with long-term mental health problems within a primary care setting, helping people develop their independence, self-management skills and achieve their recovery goals.

We are looking for a full time Mental Health Advisor to work alongside SLaM colleagues to deliver this service. As part of an effective Information Advice and Guidance team you will have the caseload management experience and skills to deliver focused, person-centred, individual support and IAG (Information and Guidance) on a wide range of social issues including housing, benefits, employment, socialising, liaising appropriately with specialists and professionals.

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service check

Closing date: Thursday 3 October

Likely interview date: Week beginning 14 October

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Forces Employment Charity is seeking a dedicated Veterans Support Advisor to join our support team in Birmingham.

Role: As a Veterans Support Advisor, you will be the first point of contact to all clients, meticulous to detail and conscientious. The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manners and be capable of working within a large team and on their own initiative.

The role reports to the Veterans Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received, and training is complete.

 

Principal Responsibilities:

· Communicate with clients on all channels including social media groups, webchat, e-mail, and telephone. Link to Salesforce and Adapt CRMs as required.

· Make first contact with clients registering with The Forces Employment Charity and TechVets 

· Provide Advice and Guidance on registration.

· Support Veterans to obtain Proof of Service using Veterans UK Check Service.

· Support the TechVets Programme delivery to ensure relevant members are engaged at the first opportunity.

· Provide Advice and Guidance on the use of all available online tools.

· Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support.

· Record all interactions with clients accurately on the Salesforce CRM where appropriate.
 

PERSONAL SPECIFICATION

Essential Competencies:

· Strong Communication Skills

· Excellent IT skills

· Excellent Telephone Manner

Desirable Competencies:

· NVQ Level 3 or 4 in Advice & Guidance

· Understanding on marketing and promotion

· Knowledge on the Employment market, Information Technology, and Recruitment

Security Clearance:

Successful candidates will be required to undertake a Ministry of Defence security clearance, which requires applicants to have been residents of the UK for over five years.

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.

Bromley Mental Health Hub is part of the transformation of mental health services in the London Borough of Bromley under the NHS Long Term Plan. The service will bring together the expertise of local primary, secondary and voluntary sector mental health providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems.

We are looking to hire a Senior Mental Health Advisor with experience of working within mental health services, including the prevention, recovery and self-management of mental health problems. Applicants should have strong line management and communication skills alongside experience of completing assessments, managing a diverse caseload and working in a fast-paced environment. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

The role will involve:

• Line management of key project staff (including supporting individuals with casework)
• Direct management of a diverse caseload
• Providing recovery-orientated individual and group-based support to adults with mental health problems
• Collaborative working with all partners involved in the Bromley Mental Health Hub
• Undertaking holistic needs and risk assessments
• Commitment to regular training and supervision
• Effective contribution to the development and continuous improvement of the service

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 6th October (11:59pm)

Likely interview date: Week beginning 14th October

Forces Employment Charity is seeking a dedicated Client Advisor to join our Support Centre in Birmingham.

Role: The role of Client Advisor is to deliver the support centre function for the programme. Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

The role reports to the Support Centre Manager and Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at the Support Centre, Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received and training is complete.

Principal Responsibilities:

· Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

· Make first contact with referrals within 2 working days and complete initial registration.

· Upload client information to case management system.

· Provide initial advice and guidance on registration.

· Support allocated caseworker to engage with the veteran after initial assessment.

· Support Veterans to obtain proof of service and sign required consent forms.

· Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veterans and other stakeholders.

· Record all interactions with accurately on the Salesforce case management system.

· To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager

PERSON SPECIFICATION

Essential Competencies:

· High quality written and verbal communication skills, with a personable manner and excellent telephone technique.

· Experience of advising and supporting individuals.

· Excellent IT and keyboard skills.

· Experience of business administration, in particular the use of databases and customer management systems to accurately record data.

· Strong organisational skills with a desire to achieve through own initiative.

Desirable Competencies:

· NVQ Level 4 Advice and Guidance.

· Empathy for those who have served in the Armed Forces.

· Understanding of those in the Justice System.

· Salesforce experience, this training will be provided for the successful candidate if they are not already trained.

Security Clearance:

· Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV2).

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.

BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school.

Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 3 million families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.

As our Interim HR Advisor, you will play a key role at BookTrust in taking forward our ambitions. With your experience and skills, you will be able support and develop the organisation as we continue to go through significant change to deliver our strategy.

You will have the experience and skills to ensure that our HR processes are managed to a high standard, and you can work with the organisation in delivering highly effective HR support. This will involve working with the HR Lead, our Team Leaders and Senior Managers from recruitment, onboarding, payroll. This includes the maintenance of the HR Information System, supporting core processes and the provision of frontline HR assistance to colleagues on HR issues, where appropriate.

You will also have experience and will be skilled in building strong internal relationships. You will be comfortable taking a deeply collaborative approach and be keen to work alongside expert colleagues in BookTrust to deliver our strategy.

To apply please, send a copy of your CV and covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.

PLEASE NOTE: Applying as soon as possible is advised, as the vacancy may close early, due to the number of applicants.

Want to join us? Find out more about who we are at by visiting our website.

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.

We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team (contact details can be found on our website). 

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.

At FearFree we are proud to deliver services across the Southwest to those impacted by domestic abuse, and we’re excited to be expanding our offer, with the introduction of a new Rediscovering Independence through Support and Empowerment (RISE) Service.

As a Support Advisor working part time or full time, you will be a fundamental part of our team, supporting the delivery of the RISE programmes and the development of the service. The service will provide a range of trauma-informed and person-centred support, focused on supporting those impacted by abuse to access education, training, employment or volunteering.

You will be responsible for providing trauma informed support through group work and 1-1 support. Working alongside a team of practitioners across our geographical patch in Wiltshire, the project aims to:

• Increase volunteers in FearFree and support people to access volunteering opportunities externally.
• Support individuals impacted by abuse to access training and employment.
• Help people access bespoke apprenticeships and internships.
• Support service users to increase and advance work related skills, such as the development of CVs, financial management and IT skills.
• Raise awareness of this agenda to a wider network.

The service will support victims of Domestic Abuse, Sexual Violence and Stalking aged 15 and above, alongside perpetrators of Domestic Abuse – empowering victims and reducing the risk of recidivism for perpetrators.

Our ideal candidate will have experience in working with vulnerable people and an understanding / experience of the Education, Training and Employment (ETE) sector. They will have an understanding of trauma informed practice and ideally have experience implementing this within group and 1-1 settings. Our ideal candidate will demonstrate an understanding of Employability skills and will demonstrate the ability to proactively engage with both local employers and local support networks/organisations to promote the skills of the individuals they are supporting.

This is an exciting opportunity to contribute to the development of a new service and make a real impact. You’ll have the chance to work closely with a team of passionate and dedicated individuals who are committed to making a difference in people’s lives.

We believe in providing a supportive and inclusive working environment, and we’re committed to helping you develop your skills and grow in your role. If you’re looking for a challenging and rewarding position where you can make a real difference, we’d love to hear from you. Join us at FearFree and help us to provide vital support to those who need it most.

Main Responsibilities and Tasks

• Work closely with the service manager to set up and develop the service, supporting its ongoing growth and expansion.
• Triage and assess service users to consider their suitability for the RISE Service.
• Utilise a trauma informed approach to help people return to or access ETE.
• Support individuals to increase work related skills, such as the development of CV writing, financial management and IT skills.
• Work with a diverse client group, creating bespoke action and support plans for each individual.
• Facilitate group support sessions in addition to one-to-one support.
• With support and advice from the Service manager, support and help develop new groups following a trauma informed approach.
• Build and further developing relationships/links with ETE providers and corporate partners to expand the provision for our service users.
• Risk assess those you are supporting and take proactive action to address risk and safeguarding concerns.
• Play an active role in the recruitment process of volunteers in addition to management of volunteers, ensuring they are kept up to date and involved in the organisation, and able to support our service users.
• Ensure risk assessments are completed where required and safety plans are completed on time and regularly.
• Work closely with the services across FearFree, developing close working relationships and supporting clients who may be accessing support from our other services.
• Record all contact with service users and abide by confidentiality requirements.
• Record and monitor data to enable the service to be fully evaluated.

Access to a car for travel across our area is a requirement for this role.

For a full job description/person specification, please follow the link on this website. The closing date for this role is Friday, 11th October 2024, with interviews currently scheduled to take place on Friday 18th October.

FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.

We are looking for 3 HR Advisors to join our HR team and have an impact in a mission led company. The successful post holders will support the HR Business Partners in the delivery of a professional, high quality HR service to the Caring Services directorate within their designated regions. They will provide professional advice to managers and employees on the full range of HR matters including relevant employment legislation and support the HR Business Partners and Senior Human Resources Advisor within a defined Employee Relations remit.

You will be responsible for:
- Working with HR colleagues and the wider HR team to ensure that the services provided meet both the needs of region(s) supported and the wider charity objectives.
- Preparing and distributing management reports and information to senior managers which will inform and assist managers to develop appropriate action plans.
- Working in partnership with the HR team & Payroll Office in resolving customer queries within agreed timescales, proactively meeting their requirements and supporting colleagues in meeting the overall objectives of the HR Department.
- Providing professional advice and assistance to managers on misconduct and performance issues and act as the HR representative at designated disciplinary/performance meetings.
Key Criteria:
- Solid experience in a generalist HR role advising managers on best practice HR approaches particularly involving change management.
- Recent experience of working in a similar sized, fast paced organisation with multi-site responsibilities.
- Sound communication and interpersonal skills and the ability to deal professionally, sensitively and tactfully with a range of ER situations.
- Excellent organizational skills.
- Experience with the health care or charity sector would be an advantage but is not essential.
Please see the full job description here.

Application & Interview Process
- As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please also include your location preference.
- Close date for applications: Monday 7 October. We encourage early applications as we will be conducting screenings in advance of the deadline.

Salary: £30,000-35,000
Contract: Permanent, 35 hours per week.
Based: All roles are hybrid with a combination of working from home and our offices/hospices. Please see below for details:
Role 1 - Homebased close to our Liverpool Hospice (hospice based at least three days per week)
Role 2 - Homebased within London and South East England. Travel to South East required.
Role 3 - Homebased within North East and Yorkshire. Travel to Newcastle and Bradford Hospices required.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
- Free DBS check

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
This role may be subject to receiving a Satisfactory criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.

Embark on a rewarding journey as an Advocate and Advisor with us!

Working across projects you will support D/deaf and Disabled people to have choice and control over their life using a holistic approach. This role is a mixture of supporting Disabled people to express their views and wishes, and ensuring their rights are upheld through Advocacy support and providing advice across topics such as Housing and Benefits.

In this pivotal role, you'll be at the forefront of delivering high-quality Advocacy and Advice for D/deaf and Disabled individuals in Tower Hamlets.

As a key member of the team, your responsibilities will include:

· Managing a caseload offering Advocacy and Advice to D/deaf and Disabled people with a range of impairments. This includes seeing clients through virtual appointments as well as face to face appointments at Reals Offices, partner offices, GP surgery’s or as home visits.

· Promoting Advocacy and Advice across the borough

· Working within Real’s quality frameworks; Real holds the Quality Practice Mark for Advocacy and the Advice Quality Standard.

· Supporting the Coordinator with monitoring and evaluating the service and overall service delivery

Working under the guidance of the Advocacy Coordinator, you'll champion the rights of Disabled individuals, addressing issues spanning social care, housing, health, finances, and more.

The ideal candidate with either hold, or be prepared to work towards an Advocacy or Advice NVQ.

If you are ready to make a difference and advocate for positive change, apply now to be a vital part of our team!

The Immigration Adviser at LAH will provide advice and assistance on basic visa and immigration matters, including handling straightforward cases, often referred to as "initial advice" or "entry-level advice." You will assist LAH service users with applications within the immigration rules including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave and Settlement and British citizenship applications, offering advice on non-complex immigration rules and regulations, and explaining to LAH service users the relevant procedures, helping them to complete application forms and gather necessary supporting documents.

LAH’s Immigration Advice service is currently provided in partnership with Seraphus, an external law firm. This collaboration offers valuable career development opportunities for the right candidate, including mentoring and the chance to shadow one of their experienced practitioners.

Additional benefits: Paid OISC Level 2 Training

Main duties and responsibilities 
● Efficiently responding to LAH service users' inquiries while creating a friendly, warm, and welcoming environment
● Providing one-to-one specialist high-quality immigration advice at OISC Level 1 on basic immigration matters, including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave to remain, Settlement and British citizenship applications, providing guidance on eligibility and ensuring LAH service users understand their rights and obligations
● Representing LAH service users by completing straightforward application forms, such as visa and leave to remain applications, and assisting them in gathering and preparing the necessary documentation for their applications, maintaining professional conduct with LAH service Users at all times
● Liaising with the Home Office and other relevant authorities on behalf of LAH service users for non-complex matters and submitting high standard applications to the Home Office
● Assisting LAH service users with correspondence related to their applications or immigration status
● Recognising when a case is beyond the scope of OISC Level 1 authorisation, such as appeals, asylum cases, or more complex immigration matters, and referring these to higher-level advisers or solicitors
● Operating within professional boundaries, ensuring confidentiality is maintained at all times

Monitoring and Evaluation
● Maintaining accurate records and case files, ensuring all advice and actions are properly documented, adhering to OISC Code of Standards and AQS
● Overseeing administrative systems for case management and partaking external file reviews and supervision as instructed, tracking workload, and monitoring submitted applications and their outcomes
● Assisting in demonstrating the impact of our work by recording clear and detailed case notes in our database and tracking outcomes against project targets, identifying challenges and issues affecting the LAH community, all of which will be used to inform our provision
● Providing LAH management with necessary information on the Immigration Advice service, including case studies, detailed reports, and relevant data when required

Professional Development
● Participating in learning and evaluation sessions with partner organisations as relevant
● Attending regular staff and other team meetings as required
● Undertaking OISC Level 2 training procured by LAH
● Staying current with legislative changes and policy updates affecting individuals' rights to remain in the UK, and adhering to best practices set by the Office of the Immigration Services Commissioner (OISC) and Advice Quality Standard (AQS)

Other Accountabilities
● Ensuring that work is carried out in accordance with LAH's policies and procedures as well as with the OISC and AQS Code of Standards
● Participating in regular one-to-one sessions for both service and professional development purposes, including regular supervision to assess the quality standard of advice work
● Working closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as needed to address the holistic needs and circumstances of LAH service users
● Supporting the preparation for audits by the OISC and AQS, as well as for internal and external reports
● Collaborating with the Head of Operations to ensure the smooth running of the service and implement an efficient administrative strategy
● Conducting workshops and presentations on immigration matters as instructed
● Assisting in creating, maintaining, and distributing relevant informational materials and resources for both the team and service users

Deadline to apply: We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. Our aim is to recruit the most suitable candidate for the job, and we welcome applications from individuals of all backgrounds. We particularly encourage applications from those who identify as members of minoritised groups, as well as from Latin Americans and individuals with lived experience of migration and/or second generation to better reflect the community we serve.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Finance and Debt Specialist Advisor

Salary: £28,000 - £32,000

Location: Hammersmith

Hours: 35 Hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

We are recruiting for a talented Finance and Debt Specialist Advisor who has a background in supporting women or children who have experienced domestic violence to make a genuine difference to the lives of survivors. We believe in empowering women and girls to lead safe, non-violent, equal lives and you will play a key role in helping us deliver vital services to those who need them the most. As a Finance & Debt Specialist Advisor, you will provide service users with advice and support on finance and debt. Carrying out comprehensive assessments, via phone and face-to-face, and you will provide advocacy and support that empowers survivors primarily during crises and in the short term. You will also proactively work with other agencies on the service users’ behalf. You will hold a caseload of survivors and work as part of our duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.

The service is Pan London and operates within local communities, necessitating travel across all 11 boroughs to deliver outreach support to clients when needed.

About You:

To be successful as the Finance and Debt Specialist Advisor you will need the below experience and skills:

You will have the ability to encourage user engagement with the service through proactive contact. Maintain project logs and collate data from the logs for Team Managers. Proactively assess the needs and safety of any children that women using the service may have. Bring your experience of providing finance, and debt advice and successfully, managing high numbers of calls and/or cases and have a solid understanding (possibly experience) of supporting women who have experienced domestic violence, forced marriage or ‘honour-based violence

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: Sunday 10 March 2024 @23:59

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Forces Employment Charity (FEC) is seeking a dedicated Families Employment Advisor to join our team, focused on providing holistic employment and training advice to the spouses and partners of serving Armed Forces personnel and veterans.

Role: you will provide holistic employment and training advice and guidance to a diverse caseload of spouses and partners of still serving Armed Forces and ex-service personnel (Veterans) with personal development, employability skills, and/or until they are settled in sustainable careers.

The programme provides a combination of coaching and mentoring, practical employment support, access to training, apprenticeships, and corporate mentoring to offer the best possible opportunities to upskill and gain fulfilling employment.

The role reports to the National Employment Projects Manager. This permanent Full-time position is 35 hours per week, Monday to Friday, with some out-of-hours/weekend events, and pays £28,325. The successful candidate will be Home-based with occasional travel around Plymouth / Southwest.

 

Principal Responsibilities:

 

· Make a positive impact by putting our clients at the heart of everything you do.

· Assess individual client’s needs; identify any challenges and barriers.

· Build rapport, show empathy, motivate, and increase aspirations.

· Support clients to develop their CVs and prepare for the job application process and interviews, along with soft skills including basic digital upskilling if required.

· Networking and engagement: promote the benefits of FEC case worker support to spouses and partners (families) of Armed Forces and Ex-Service personnel, and stakeholders.

· Work with Marcoms officer to promote FEC Spouses & Partners support to beneficiaries, charities and other organisations working with military spouses and partners.

· Work with colleagues to support Employer Engagement to generate employment opportunities for military partners and spouses.

· Provide advice and guidance to spouses and partners of serving Armed Forces and Ex Forces personnel throughout the journey into employment or training following the FEC Case Management Guidance and Work Instructions.

 

PERSONAL SPECIFICATION

Essential Competencies:

· Evidence of working in a customer facing environment and delivering excellent customer service.

· Strong collaborator and teammate.

· Excellent organisational, time management and administrative skills, and experience of using a CRM to record confidential information and track progress.

· Comfortable with working to targets, KPIs and deadlines.

· Able to demonstrate coaching/mentoring experience and influencing skills.

· Passionate about personal development and helping others achieve their goals.

· A desire to achieve through self-motivation and initiative, with an ability to exercise judgement and discretion.

· Empathy with Armed Forces personnel and an understanding of the challenges faced by them and their families in finding appropriate and sustainable employment.

· Aligned with and committed to our organisational values.

Desirable Competencies:

· Lived experience.

· A good understanding of the employment and education market, including recruitment, welfare-to-work provision, work-based learning, and vocational training.

· NVQ L4 in Advice, Information and Guidance.

Security Clearance:

· Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check.

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 17 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received.