Supporter Services Administrative Volunteer Volunteer Roles

Here at Teenage Helpline, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.

If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.

About the role

This is an exciting opportunity for an individual to join the Youth Services team at Teenage Helpline. Working directly for the Helpline Operations Manager, the Youth Services Assistants will support the growth and development of Teenage Helpline's programs. This role is integral to maintaining efficient operations, supporting our great team of Peer Mentors, coordinating training, and ensuring that our services are as impactful to our beneficiaries as possible. The ideal candidate is somebody who is a proactive problem solver, creative thinker and is passionate about making a difference.

Key responsibilities 

• Mentor Support: Provide ongoing administrative and operational support to mentors, addressing any inquiries and facilitating effective communication channels.
• Training & Development: Assist in designing, organising, delivering and evaluating training programs that equip the Youth Services team with the tools and resources that they need to succeed.
• Town hall meetings: Support the organisation and delivery of monthly town hall meetings, ensuring agenda alignment, inviting speakers, and facilitating open discussions.
• Case Escalation Management: Track, prioritise, and manage case escalations, ensuring issues are resolved promptly and appropriately, while reporting on trends and recommending improvements.
• Continuous improvement: Contribute innovative ideas to improve our programs, foster engagement, and enhance our charitable impact. This includes the identification of any potential or actual challenges that are faced and seeking to find solutions to those quickly. 
• Work closely with the Helpline Operations Manager and other Youth Services team members to support the charity's overall mission, contributing to team initiatives and special projects as needed.

Skills 

• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• High attention to detail and strong problem-solving skills.
• Willing to be 'on-call', even in a volunteer capacity.
• Creative, adaptable and proactive.
• Genuine passion for helping others and commitment to the Charity's mission.
• Comfortable working both independently and collaboratively.

Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.

Benefits of volunteering with Teenage Helpline

We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:

• Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
• Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
• Access to bespoke discounts, specifically designed for non-profit workers and Teenage Helpline volunteers
• Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Teenage Helpline has on its direct beneficiaries

The hiring process

Our hiring process typically has two stages 

1. Video or Written Application (when applicable) 
2. Interview with the Volunteering Coordinator for that role

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.

Role Description

The Support Volunteer is part of the volunteering team of Say Aphasia. Alongside the Peer

Leader and Helping Hands Volunteer, the Support Volunteer supports individual Say Aphasia

meet-ups. The role specifically focuses on supporting the peer leader in roles that are easier

for someone without language impairment.

Roles

● Provide a safe, inclusive and accessible environment.

● Adhere to Say Aphasia’s policies and procedures.

● Responsible for group admin, alongside the Peer Leader:

○ Ensure group checklist is completed and implemented, during support group

meet-up.

○ Ensure the attendance forms are completed at every meet-up.

○ Ensure the member forms are completed for new members.

○ Ensure the visitor forms are completed for any visitors.

○ Give ‘Welcome Packs’ to new members.

○ Ensure members are contacted if group plans change, and inform the Charity

Coordinator.

● Responsible for gathering members' information using Say Aphasia’s digital

Forms alongside the Peer Leader.

○ Ensure contact details and emergency contact details are gathered and up to

date.

○ Ensure contact preferences are gathered and up to date.

○ Ensure pertinent medical concerns are known, up to date and readily

available.

● Provide communication support for members during the support group:

○ Support members to have a successful conversation.

○ Ensure everyone has access to communication aids.

○ Ensure members have the tools and support to express their opinions and

ideas.

○ Gather any members suggestions, comments and requirements mentioned

during the support group.

○ Be aware of, and capitalise on each members' communication preferences

(their preferred way to have a conversation). Add notes to the tablet computer

if needed.

○ Offer a listening ear to members and sign post them to relevant support.

● Contribute to group sustainability:

○ Contribute to identification and recording of fundraising opportunities, and

liaise with Local Group Facilitator.

○ Support the Local Group Facilitator to organise local fundraising.

● Contribute to improving the service:

○ Support Local Group Facilitator with gathering feedback from members when

required.

○ Note down any issues, ideas for improvement and relay this to the Charity

Coordinator.

● Support other volunteers:

○ Attend regular catch-ups with the Peer Leader and fellow volunteers.

○ Encourage a positive group ethos.

● Be an active advocate for the group.

● Responsible for safeguarding during each group meet-up: overseen by the

Local Group Facilitator

○ Responsible for the safekeeping of the tablet computer (iPad) and members'

information.

○ Be aware of members' pertinent medical concerns.

○ Be aware of health and safety policy.

● Ensure regular communication with the Charity Coordinator.

○ Inform the Local Group Facilitator of any:

■ changes to future group meet-ups

■ changes to members details

■ fundraising opportunities.

● Attend a quarterly support meeting for all Support Volunteers.

● Contact the Charity Coordinator if any issues arise that cannot be resolved

with the peer leader.

Volunteer Receptionist Crawley, Haywards Heath, Horsham, Lancing, Burgess Hill, East Grinstead, Worthing, Shoreham

A bit about the role

Supporting the Advice Supervisor, giving a warm and friendly greet to visitors to our services, identify what help is needed, direct people to information and self-help resources, book appointments and take enquiries.

What happens at Citizens Advice West Sussex

Our ambition is to reduce health and social inequalities by empowering people through information, advice and advocacy. We help people with all sorts of problems, from employment rights to food vouchers.
We listen and take people through their options so they make informed choices and support them to get the help they need. We advocate for residents, giving them a voice to bring changes to policy, so no one has to face their problems alone.

What will I do

 Welcome clients and other visitors to our services  Identify what help is needed and if there are emergencies  Directing leaflets, self- help materials and support clients to use our website pages  Setting up new clients on our database and record client information, book client appointments  Help the Supervisor with office tasks What skills do I need  Be friendly and approachable  Be open-minded and non-judgemental  Be confident to work independently  Have good IT skills ( Microsoft, database )

Where will I be

We have a number of vacancies on different days at our locations across Crawley, Haywards Heath, East Grinstead, Horsham, Shoreham and Worthing.

As well as at out growing community outreaches in each of those Districts and Boroughs.

If you are interested in this role, please apply and we can talk with you.

What Training will be given?

Full and ongoing training is provided by our Training team and first class training portals. We will work with you to identify what your needs are.
Training can include customer service skills and how to use our database.

Valuing Inclusion

We pride ourselves on having a diverse workforce with volunteers from a range of backgrounds and encourage. We welcome volunteers from all backgrounds, including Black Asian Minority Ethnic (BAME) volunteers, disabled volunteers, volunteers with physical and mental health conditions, Lesbian, Gay and Bisexual, Trans and Non-binary volunteers, to join our service.

Other Information

We need reception help across a number of our offices, we are also building our community volunteer led teams at locations such as Libraries and Community Centres.

Reasonable travel expenses are paid.

Could you lead the SSAFA presence at your local military base? Ideally you will already have links to the base; you’ll have some experience of managing people and basic I.T skills. If this sounds like you, we’d love to hear from you!

What is a Service Committee Chair?

There are SSAFA committees on many military bases in the UK and overseas. Each one has a Chairperson to oversee all aspects of the committee. Reporting to the Regional Chair, you will ensure that the committee is running in line with SSAFA’s policies to keep clients and volunteers safe; that all services provided are appropriate and effective and that the committee is financially sound. You will be the public face of SSAFA on site.

Why do we need you?

We’ve been supporting the Armed Forces community for more than 130 years. In recognition of their service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need volunteers who can represent SSAFA on the base and beyond, ensure that everyone knows about SSAFA services and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about leadership, networking, coordination, and administration. Many volunteers can carry out this role from home and from their place of work.

The role would suit someone looking to offer a regular time commitment. You would need to organise and attend a minimum of four meetings each year. The Chair is an Office Bearer and in addition to voting rights, holds the casting vote.

What would you be doing?

• Providing support to all SSAFA Service Committee volunteers

• Holding regular committee meetings, at least four per year

• Ensuring that all requests for grants are reviewed by the committee in line with the committee’s Terms of Reference

• Working with the Community Volunteer Coordinator to oversee all SSAFA community volunteering, ensuring beneficiaries get support that is effective and timely

• Monitoring volunteer numbers against the demand for support and recruiting new volunteers as needed

• Building positive relationships with the senior management team on the base and the local SSAFA branch working in the wider community

• Providing reports and information to the local SSAFA branch and to SSAFA’s Central Office

• Overseeing an annual plan and fundraising programme to meet the locally identified needs

• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser

• Working with Central Office staff to ensure all volunteers complete all mandatory tasks in line with the training and vetting requirements of their role.

• Volunteering within the standards and values of SSAFA including adhering to our policies such as the volunteering policy and data protection policy

What can you gain from this volunteering role?

• Give back to your local military community

• Gain experience of holding a key local role with oversight of all SSAFA activity on site

• Use your skills, knowledge, and life experience to benefit others

• Support and friendship from your local SSAFA committee and the wider SSAFA community

• Experience, training, and skills that you can highlight on your CV and in job interviews

• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What about training and support?

• An induction to SSAFA specifically designed for Chairs and Chairmen within SSAFA’s Volunteer Network

• Online training modules on safeguarding and GDPR, so you are up to date on how to keep beneficiaries, their families and information safe

• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.

• Support from a Regional Operations Support Manager (per region)

• Support from SSAFA’s Welfare team, Volunteer Development team and Volunteer Experience team

• Reimbursement of out-of-pocket expenses

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people

• Good written and spoken English

• Ability to engage the senior managers on site representing SSAFA and the needs of clients

• Respectful and non-judgemental approach with beneficiaries, their family, other agencies represented on base and SSAFA colleagues

• Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role

• Volunteer management skills

• Ability to keep within the boundaries of the role e.g. prompt reporting of safeguarding concerns in line with SSAFA policies

• Reliability

• Practice confidentiality and data protection in line with SSAFA policies

• Willingness and means to travel to meetings or events as required

• Ability to provide two referees: former employers or other people that know you well (other than relatives)

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)

Is a criminal record check required? No

About Manchester City of Sanctuary: Manchester City of Sanctuary is a vibrant, inclusive charity that aims to build a culture of hospitality and welcome for people seeking sanctuary. We work to foster community connections and offer support for refugees and asylum seekers, helping them feel safe, supported, and empowered within the city. By joining our team, you will contribute to a cause that transforms lives and creates a more inclusive community.

Role Overview: We are looking for a dedicated and organized Volunteer Admin Assistant to support our day-to-day administrative operations. This role is ideal for someone who is detail-oriented, proactive, and passionate about making a difference. The role involves assisting with general office tasks, supporting staff and volunteers, and helping us keep things running smoothly. The applicant must be based in the UK. A DBS check will need to be completed before appointing someone in this role.

Key Responsibilities:

• Provide general administrative support, including answering phone calls, responding to emails,handling correspondence and writing and circulating minutes for board meetings.
• Assist with data entry and maintain accurate records of our members, supporters, and activities.
• Help organise and prepare documents for board meetings
• Manage and update contact databases, mailing lists, and volunteer records
• Support the Volunteer Coordinator in onboarding and scheduling volunteers where applicable.
• Supporting with general day-to-day operations of the charity

Skills & Experience:

• Previous administrative experience
• Expertise in managing systems
• Strong organisational skills and attention to detail
• Proficiency in basic IT skills, including Microsoft Office or Google Suite
• Excellent written and verbal communication skills
• Ability to work independently as well as part of a team
• Passion for our mission and our values.

What We Offer:

• An opportunity to make a real impact in the lives of refugees and asylum seekers in Manchester
• A supportive, inclusive, and friendly working environment
• A chance to develop valuable skills and gain experience in the charity sector
• Reimbursement of reasonable travel expenses where applicable

Do you enjoy teamwork and helping others? Are you empathetic with good organisation, IT and communication skills? If so, we’d love to hear from you. You don’t need an Armed Forces background, just a commitment to providing great support to our beneficiaries.

What is a Branch Support Coordinator?

There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.

The Branch Support Coordinator is a key member of the team, ensuring that beneficiaries access the right support in a timely manner. This role involves liaising with regional and national teams and coordinating casework support provided to beneficiaries by Branch volunteers.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent coordination of local services and between our teams.

What would you be doing?

• Accepting referrals for beneficiary casework support from SSAFA’s Regional Office and allocating beneficiaries’ cases to branch volunteers.
• Overseeing SSAFA casework across a branch, ensuring beneficiaries receive support that meets SSAFA’s casework standards and raising issues where it does not.
• Using SSAFA’s case management system to record, coordinate and track beneficiaries’ cases.
• Ensuring volunteer caseworkers have a manageable caseload and that effective support and supervision is in place.
• Liaising with Central Office and Specialist Services teams to ensure access to specialist support where needed e.g., Mentoring.
• Supporting the Branch Training Coordinator and Volunteering Coordinator to ensure volunteer caseworkers are up to date with training and have the information needed to carry out their role.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Excellent experience, training, and skills that you can highlight on your CV and in job interviews.
• Give back to the Armed Forces community.
• Become part of the SSAFA community and build networks across your local area.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, caseworker training, caseworker IT system training, volunteer management - case management and quality. This training would take approx. 1 day
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local induction and support, from other branch volunteers.
• Access to a wide range of e-learning courses to keep your knowledge and skills up to date.
• Support from SSAFA’s regional volunteering and operations teams.
• Regular meetings and local events to learn and share information.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFA's Public Liability insurance while carrying out the role.

What are we looking for?

• Good written and verbal communication skills
• Good IT skills e.g., confident using email and online systems – you will use SSAFA's case management system as part of the role.
• Time management and organisation skills
• Respectful and non-judgemental approach to others
• Understanding of the importance of confidentiality and boundaries
• Some experience of coordinating people
• This role would suit someone who would like to volunteer regularly, each week.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including a check against the  adults barred list)

*A disclosure certificate that contains convictions, cautions, or other information will not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis.

The Structured Intervention Support (SIS) service offers support for people with high and complex needs.

You will be assisting service users who experience mental distress in one-to-one settings:
-help to resettle in the community on discharge from hospital
-help to develop strategies to improve their quality of life and reduce their dependence on statutory services
-provide personalised key work support to enable people with complex mental health needs progress and maintain independent living.

We are looking for volunteers who can support people with activities for a minimum of 1 day per week. Activities such as:

-Escorting people to appointments/outings/activities or events
-Organisational and administrative tasks – help with budgeting; understanding/applying for welfare benefits; letter writing and form filling; arranging activities/appointments; planning the use of other services such as shopping.
-Supporting people to maintain their homes – reporting/organising repairs; organising a move; signposting and referring to services and activities.
-Ad-hoc support

Are you a Clinical Supervisor interested in supporting counsellors and therapists?

Burning Nights CRPS Support has a highly skilled counselling and therapy team who provide counselling and psychotherapy to adults and children who have been affected by a debilitating pain condition, Complex Regional Pain Syndrome (CRPS). This team is expanding rapidly and we are now looking for a volunteer Clinical Supervisor to join this team ensuring we can continue the provision of our vital emotional support services to this community. We would ideally like to take on a Clinical Supervisor - one supporting the therapists who deal with adults.

All our Counselling and therapy team help to develop our growing mental health support service for patients, families and carers affected by Complex Regional Pain Syndrome (CRPS). As a volunteer with the CRPS Counselling & Therapy Service, your skills and experience as a Clinical Supervisor will be providing support to therapists who offer therapy to vulnerable individuals, many of whom are isolated and in need of mental health support.

Depending on your qualifications, skills and experience, you will provide Supervisor support for counsellors or psychotherapists who provide counselling support or specialist services, such as general talking (person centred) therapies, integrative therapists, Cognitive Behavioural Therapy (CBT) or Eye Movement Desensitization and Reprocessing (EMDR) for CRPS patients, their loved ones and carers. The service currently offers specialist support to anyone over the age of 5 who is affected by CRPS.

Key Tasks and Objectives

• Facilitate Clinical Supervision one to one and group sessions on a monthly or fortnightly basis (online)

• Administer this supervision from invitation through to record keeping

• Maintain appropriate clinical records of all work and to report, along with any concerns on individuals or their practice to the Chair of Trustees

• Commitment to ongoing supervision of supervision practice at Burning Nights CRPS Support as well as engaging in separate own personal supervision as/if appropriate

• Work flexibly as part of a small team as necessary to provide maximum coverage for supervision, such as in the event of emergencies

• Abide by all Burning Nights CRPS Support policies and procedures

• Adhere to BACP, BABCP (or other appropriate therapies governing body) Ethical Framework

Key Skills, Qualifications and Experience

Essential:

• Psychotherapy/Counselling qualification with a minimum of 2 years post qualification experience in a similar field

• Qualification in Clinical Supervision - ideally level 7 or above (could also suit experienced counsellors who require a placement during Clinical Supervision placement, or experienced counsellors wishing to gain experience in supervision)

• Accreditation/registration (or working at the level of or towards this qualification) as a Supervisor with BACP/HCPC/BAPT or equivalent

• Significant proven experience of supervising individual counsellors/psychotherapists from a range of training backgrounds 

• Appropriate and proven clinical experience of working with clients with a range of difficulties including complex medical health issues, loss and bereavement. Ideally experience of working with clients living with or affected by chronic pain or chronic conditions

• Willingness to engage in any Burning Nights CRPS Support training

• Understanding of issues regarding confidentiality and management of risk within a counselling service

• Good administrative skills

• Understanding of the voluntary sector

• Commitment to on-going engagement in personal supervision

• Knowledgeable of and committed to equalities’ provision

Desirable:

• Appropriate and proven clinical experience of working with clients living with or affected by chronic pain or chronic conditions

• Being able to supervise therapists who work in therapy such as CBT, ACT, EMDR etc

• Experience of working within a low-cost / free voluntary sector counselling setting

• Experience of working within the voluntary charity sector

Our shops wouldn't exist without the amazing support of our volunteers! You play a vital role in our high street presence, helping us raise awareness for Rainbows, sell our fantastic products, and generate crucial funds to support our hospice's incredible work. As a Retail Shop Volunteer, you'll be part of a dynamic team that serves as the friendly, professional and welcoming face of Rainbows for every visitor who walks through our doors. 

Typical tasks the role could involve:

• Create a warm, welcoming atmosphere! Deliver top-notch customer service that makes every visitor feel special. Enjoy the thrill of serving customers on our tills, handling payments, and issuing receipts.
• Be a gift aid guru! Advise customers of our gift aid scheme and help boost our fundraising efforts.
• Showcase our treasures! Keep shelves, rails, and shop windows looking fantastic with regularly refreshed stock, following Rainbows' guidelines.
• Get creative with displays! Help design eye-catching arrangements throughout the shop, including stunning window displays.
• Transform donated items into treasures! Sort, steam, hang, price, ticket, and display donations to turn them into irresistible finds.

Will it suit me?

Imagine showcasing and selling unique Rainbows products and delightful donated items, whilst speaking to a wide variety of people. If you like the sound of this then this volunteer role is perfect for you! You don’t need retail experience - just the ability of good communication, a willingness to dive into tasks and passion for being part of a fun-loving team.

The Say Aphasia charity provides support groups across the UK for people with aphasia; a language and communication disability caused by a brain injury like a stroke. Aphasia affects over 350,000 people in the UK but is little understood or known about by the public. It is the only aphasia charity set up by people with aphasia for people with aphasia; helping them to adapt to their new way of life and regain their independence and confidence.

Aphasia occurs due to injury to the brain such as a stroke. It affects access to language, resulting in difficulties following conversations, speaking, reading and writing. People’s language can be affected to different degrees so not everyone’s aphasia looks the same.  Imagine for a moment not being able to verbally order a coffee or ask for a bus ticket. This may be what life could look like for someone with aphasia. Aphasia is a lifelong condition and means that the person living with aphasia, their friends and family will need to adjust to a new way of communicating to overcome barriers. This may mean having to write or draw things instead of speaking. Due to the damage in the brain, people with aphasia may find it difficult to process conversions as quickly as before. Aphasia frequently results in loss of employment and a reduced social network, leading to isolation for the person living with aphasia.

Say Aphasia are always looking to welcome new volunteers to help out at the drop-in groups. 

Volunteering for the charity is very rewarding. The training and support ensures that the volunteers learn and enjoy their time with the charity. By giving your time to people with aphasia, you will be improving their quality of life. Many of the members attending the groups live alone, or have minimal social interactions. Having a regular drop-in group to meet others with similar experiences of living with aphasia, vastly improves their mental health and well being. As a volunteer, you can help the members to communicate with each other, help to organise activities, or help out with teas and coffees. Say Aphasia offers a warm welcome to volunteers. To be part of the teamfill in the application form.

PLEASE NOTE THAT APPLICANTS MUST BE BASED IN THE UK AND LIVE LOCALLY.

Do you have lived or professional experience in homelessness?

Connection Support are seeking a Trustee that will support us in our vision of being a thought-leader in the prevention of homelessness, mental ill-health, and leading innovative services that prevent crises from happening.

About us

At Connection Support, our team of staff and volunteers work alongside people to overcome life’s challenges.  We do this through our values of empowerment, collaboration, compassion and taking a personalised approach in all aspects of our work.

We believe in a future where people are free from crisis, and effective prevention is the key. But for times when crises do happen, we’ll be there to help every step of the way.

About the role

The trustee will support the board, the CEO and wider senior team with advice, guidance and sharing their experiences specifically related to:

· Making our services as effective as they can be.

· Developing and maintaining relationships.

· Help us bid for homelessness contracts and funding.

· Advising on potential strategies/ideas that support us to grow in the sector.

· Look at ways to engage people to grow our reputation and services in this area.

This is an exciting time to join Connection Support as we start our new three year strategy.

Time commitment

The anticipated time commitment for a Trustee is up to a day a month. Approximately 2-3 hours per month in person, and then 2-3 hours of supporting with projects which can be from home.

Trustee positions are not paid but travel and subsistence expenses are reimbursed.

About you.

Our values are extremely important to us, so it is essential that your personal values align with ours, and you are passionate and motivated by the impact you can have by being part of Connection Support. We would also like you to have the following;

• Experience of homelessness. You might have experienced this personally, supported people though volunteering, or professionally.
• Knowledge of the issues impacting people who are homeless or at risk of homelessness.
• Awareness of homelessness projects and interventions.
• Able to connect with and listen to people.

We strongly encourage people with lived experience to apply. If you are not sure if this role is for you, we can arrange a no obligation chat with a member of the board or the CEO.

Previous experience is not necessary as we provide a full induction. We pair new Trustees with an experienced member and offer training opportunities to Board members.

Are you looking for a flexible volunteering role, which still makes a real difference? Rainbows supports around 750 babies, children and young people, throughout the East Midlands, each year; but the annual statutory funding we receive would only keep Rainbows open for 7 weeks. Therefore, our Community Fundraisers play a vital role in helping us to, quite literally, keep our doors open.

With over 100 fundraising events and activities each year, there are lots of different ways you could help us raise vital money to help us brighten short lives – there really is something for everyone! Not only is it a great opportunity to connect with a range of different people; it is also one of our most flexible volunteering roles, allowing volunteers to choose events which fit around their schedule and commitments.

We’ll keep you in the loop with our regular newsletter, packed with exciting updates on Rainbows’ activities and a list of upcoming events needing volunteer support. 

Typical tasks the role could involve:

• Join the Team: Come together with other local volunteers to help plan engaging fundraising events in your community.
• Super Seller: Sell and handle small cash transactions for Rainbows and other fun fundraising activities, such as our famous handbag amnesty.
• Information Sharer: Inspire people to take action in support of Rainbows and be the go-to person for anyone seeking information of Rainbows.
• Events Extraordinaire: Play a key role in larger Rainbows events such as Santa Runs and Christmas concerts.
• Get Creative: If you have a great idea for a fundraising activity, we’ll aim to work with you to see how we can put this into action and allow you to help support Rainbows.

Will it suit me?

Are you friendly, outgoing, and enjoy connecting with new people? Volunteering within our Community Team could be your perfect match! Whether you thrive on conversation and enjoy engaging with others, or prefer being hands-on and getting things done; this is your chance to shine. Our events, typically held on weekends or evenings, offer flexibility with no fixed commitment. Any time you can give helps fund our vital work.

Role Description

The Support Volunteer is part of the volunteering team of Say Aphasia. Alongside the Peer

Leader and Helping Hands Volunteer, the Support Volunteer supports individual Say Aphasia

meet-ups. The role specifically focuses on supporting the peer leader in roles that are easier

for someone without language impairment.

Roles

● Provide a safe, inclusive and accessible environment.

● Adhere to Say Aphasia’s policies and procedures.

● Responsible for group admin, alongside the Peer Leader:

○ Ensure group checklist is completed and implemented, during support group

meet-up.

○ Ensure the attendance forms are completed at every meet-up.

○ Ensure the member forms are completed for new members.

○ Ensure the visitor forms are completed for any visitors.

○ Give ‘Welcome Packs’ to new members.

○ Ensure members are contacted if group plans change, and inform the Charity

Coordinator.

● Responsible for gathering members' information using Say Aphasia’s digital

Forms alongside the Peer Leader.

○ Ensure contact details and emergency contact details are gathered and up to

date.

○ Ensure contact preferences are gathered and up to date.

○ Ensure pertinent medical concerns are known, up to date and readily

available.

● Provide communication support for members during the support group:

○ Support members to have a successful conversation.

○ Ensure everyone has access to communication aids.

○ Ensure members have the tools and support to express their opinions and

ideas.

○ Gather any members suggestions, comments and requirements mentioned

during the support group.

○ Be aware of, and capitalise on each members' communication preferences

(their preferred way to have a conversation). Add notes to the tablet computer

if needed.

○ Offer a listening ear to members and sign post them to relevant support.

● Contribute to group sustainability:

○ Contribute to identification and recording of fundraising opportunities, and

liaise with Local Group Facilitator.

○ Support the Local Group Facilitator to organise local fundraising.

● Contribute to improving the service:

○ Support Local Group Facilitator with gathering feedback from members when

required.

○ Note down any issues, ideas for improvement and relay this to the Charity

Coordinator.

● Support other volunteers:

○ Attend regular catch-ups with the Peer Leader and fellow volunteers.

○ Encourage a positive group ethos.

● Be an active advocate for the group.

● Responsible for safeguarding during each group meet-up: overseen by the

Local Group Facilitator

○ Responsible for the safekeeping of the tablet computer (iPad) and members'

information.

○ Be aware of members' pertinent medical concerns.

○ Be aware of health and safety policy.

● Ensure regular communication with the Charity Coordinator.

○ Inform the Local Group Facilitator of any:

■ changes to future group meet-ups

■ changes to members details

■ fundraising opportunities.

● Attend a quarterly support meeting for all Support Volunteers.

● Contact the Charity Coordinator if any issues arise that cannot be resolved

with the peer leader.

Are you happy to get stuck in with loads of enthusiasm? Fundraisers here at Ickworth are a diverse bunch and through talks, 2nd hand books, internal events and much more we help towards the conservation of this special place 

 This role will suit you if you are:

• Someone who enjoys talking to members of the public and can engage in a meaningful conversation.
• Comfortable lone working at times, as well as working in a team.
• Up for a challenge and like to reach a target.
• A person that enjoys giving excellent service.
• Happy to volunteer on your own. However, someone will always be available to support.
• Confident building new relationships with people.

Tasks and responsibilities

• Helping grow awareness and support for local & national fundraising
• Understanding different needs and interests of people and inspiring them to give in a way that is right for them.
• Supporting in our bookshop by manning the space, rotating stock, tidying and pricing books while always providing a friendly and welcoming approach.
• Attending regular meetings and suggesting fundraising ideas/feedback so we can fulfil our fundraising plan.
• Using your particular skills in creative ways to raise funds
• Answering questions people may have about the National Trust and being able to explain where donations go and impact they make.
• Ensuring we follow fundraising guidance, regulations and best practice
• Supporting big fundraising campaigns or projects.
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines 

By getting involved you could:

• Be part of a passionate team, working closely with staff across departments raising vital funds to protect Ickworth.
• Be making a direct impact in our fundraising spaces, such as bookshop or through programming.
• Help bring the work of the National Trust to life and inspire others to get involved
• Increase your fundraising skills and experience of different ways to fundraise 

You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever. 

 All National Trust volunteers will be asked to

• Respect and uphold the National Trust values whilst volunteering with us.
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity. 

 We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:

• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering.
• Have remote access to support, news and rotas via our volunteer website 

Skills acquired: Advice & Guidance, Communication Skills, Community Development, Customer Service, Decision Making, E-commerce, Event Support, Fundraising, General Administration, Interpersonal Skills, Inventory Management, Market Research, Marketing & Communications, Merchandising, Public Relations, Public Speaking, Retail, Sales Process, Stock / Inventory Management, Teamwork