Supporter Services Administrative Volunteer Volunteer Roles

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

ABOUT THE ROLE
As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations.
The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK.

This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.

MAIN TASKS AND RESPONSIBILITIES
● Connecting service users to our services, projects and activities in person or by answering phone calls and emails
● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services
● Registering users on our database and keeping accurate records of services offered
● Monitoring internal calendars and appointments
● Sharing useful, up-to-date information with users as instructed by other team members
● Ensuring internal communications, flyers and handouts are up to date
● Interpreting calls for service users and supporting with non-official translations
● Supporting community members with basic application forms
● Liaising with staff in other departments and with external contacts

PERSON SPECIFICATION
● Good verbal and written communication skills in English and Spanish and/or Portuguese
● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners
● A caring, sensitive and non-judgemental approach
● Ability to cope with stressful and emotionally challenging issues
● Professionalism to handle sensitive and confidential information
● Excellent organisational skills, attention to detail and ability to multitask
● Ability to set their own work priorities, take initiatives and work with minimal supervision
● Good IT skills, including in using Microsoft and Google suite packages and different database systems

ADDITIONAL REQUIREMENTS 
● Two references from current/previous employers
● Enhanced DBS Check (completed through IRMO)
● Safeguarding Level 1 and 2 certificate (completed through IRMO)
● One month trial period

BENEFITS FROM VOLUNTEERING AT IRMO
● Gives the opportunity of helping others and to give back
● Creates an ideal space to learn new skills in a multicultural, cooperative and inspiring environment
● Get involved with the Latin American Community and increase knowledge of the situation of Latin American migrants in the UK
● Helps to gain experience and strengthen previous skills to face UK’s competitive job market;
● Enhance CV and get references (after a 3-month period) for further impact on the employment status
● Participate in training sessions with high-quality learning outcomes (in-house and external) in areas related to the role
● Receive regular supervision and support.

Role Description

The Support Volunteer is part of the volunteering team of Say Aphasia. Alongside the Peer

Leader and Helping Hands Volunteer, the Support Volunteer supports individual Say Aphasia

meet-ups. The role specifically focuses on supporting the peer leader in roles that are easier

for someone without language impairment.

Roles

● Provide a safe, inclusive and accessible environment.

● Adhere to Say Aphasia’s policies and procedures.

● Responsible for group admin, alongside the Peer Leader:

○ Ensure group checklist is completed and implemented, during support group

meet-up.

○ Ensure the attendance forms are completed at every meet-up.

○ Ensure the member forms are completed for new members.

○ Ensure the visitor forms are completed for any visitors.

○ Give ‘Welcome Packs’ to new members.

○ Ensure members are contacted if group plans change, and inform the Charity

Coordinator.

● Responsible for gathering members' information using Say Aphasia’s digital

Forms alongside the Peer Leader.

○ Ensure contact details and emergency contact details are gathered and up to

date.

○ Ensure contact preferences are gathered and up to date.

○ Ensure pertinent medical concerns are known, up to date and readily

available.

● Provide communication support for members during the support group:

○ Support members to have a successful conversation.

○ Ensure everyone has access to communication aids.

○ Ensure members have the tools and support to express their opinions and

ideas.

○ Gather any members suggestions, comments and requirements mentioned

during the support group.

○ Be aware of, and capitalise on each members' communication preferences

(their preferred way to have a conversation). Add notes to the tablet computer

if needed.

○ Offer a listening ear to members and sign post them to relevant support.

● Contribute to group sustainability:

○ Contribute to identification and recording of fundraising opportunities, and

liaise with Local Group Facilitator.

○ Support the Local Group Facilitator to organise local fundraising.

● Contribute to improving the service:

○ Support Local Group Facilitator with gathering feedback from members when

required.

○ Note down any issues, ideas for improvement and relay this to the Charity

Coordinator.

● Support other volunteers:

○ Attend regular catch-ups with the Peer Leader and fellow volunteers.

○ Encourage a positive group ethos.

● Be an active advocate for the group.

● Responsible for safeguarding during each group meet-up: overseen by the

Local Group Facilitator

○ Responsible for the safekeeping of the tablet computer (iPad) and members'

information.

○ Be aware of members' pertinent medical concerns.

○ Be aware of health and safety policy.

● Ensure regular communication with the Charity Coordinator.

○ Inform the Local Group Facilitator of any:

■ changes to future group meet-ups

■ changes to members details

■ fundraising opportunities.

● Attend a quarterly support meeting for all Support Volunteers.

● Contact the Charity Coordinator if any issues arise that cannot be resolved

with the peer leader.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Structured Intervention Support (SIS) service offers support for people with high and complex needs.

You will be assisting service users who experience mental distress in one-to-one settings:

• help to resettle in the community on discharge from hospital
• help to develop strategies to improve their quality of life and reduce their dependence on statutory services
• provide personalised key work support to enable people with complex mental health needs progress and maintain independent living.

We are looking for volunteers who can support people with activities for a minimum of 1 day per week. Activities such as:

• Escorting people to appointments/outings/activities or events
• Organisational and administrative tasks – help with budgeting; understanding/applying for welfare benefits; letter writing and form filling; arranging activities/appointments; planning the use of other services such as shopping
• Supporting people to maintain their homes – reporting/organising repairs; organising a move; signposting and referring to services and activities
• Ad-hoc support

We ask for a commitment of at least 1 day a week 9:30 – 5:00 for a full year (+ about 2-3 months for DBS check and induction), though there are plenty of opportunities to volunteer more than one day a week.

Staff benefits include volunteers receiving 3 days of training and a fortnightly group supervision.

What you will gain from this role:

• On the job training and supervision
• Support with professional development
• Work references provided after completion of one year volunteering
• Travel expenses reimbursed (within London)

Download an application form from our website and email it to us along with your CV.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

We are looking for Support Assistants for our Bournemouth drop in every Monday. 

he Say Aphasia charity provides support groups across the UK for people with aphasia; a language and communication disability caused by a brain injury like a stroke. Aphasia affects over 350,000 people in the UK but is little understood or known about by the public. It is the only aphasia charity set up by people with aphasia for people with aphasia; helping them to adapt to their new way of life and regain their independence and confidence.

Aphasia occurs due to injury to the brain such as a stroke. It affects access to language, resulting in difficulties following conversations, speaking, reading and writing. People’s language can be affected to different degrees so not everyone’s aphasia looks the same.  Imagine for a moment not being able to verbally order a coffee or ask for a bus ticket. This may be what life could look like for someone with aphasia. Aphasia is a lifelong condition and means that the person living with aphasia, their friends and family will need to adjust to a new way of communicating to overcome barriers. This may mean having to write or draw things instead of speaking. Due to the damage in the brain, people with aphasia may find it difficult to process conversions as quickly as before. Aphasia frequently results in loss of employment and a reduced social network, leading to isolation for the person living with aphasia.

Say Aphasia are always looking to welcome new volunteers to help out at the drop-in groups. 

Volunteering for the charity is very rewarding. The training and support ensures that the volunteers learn and enjoy their time with the charity. By giving your time to people with aphasia, you will be improving their quality of life. Many of the members attending the groups live alone, or have minimal social interactions. Having a regular drop-in group to meet others with similar experiences of living with aphasia, vastly improves their mental health and well being. As a volunteer, you can help the members to communicate with each other, help to organise activities, or help out with teas and coffees. Say Aphasia offers a warm welcome to volunteers. To be part of the team, fill in the application form.

PLEASE NOTE THAT APPLICANTS MUST BE BASED IN THE UK AND LIVE LOCALLY.

This role is essential for giving Oxfam online shop customers the best possible service. At Oxfam Northern Hub, we focus on showcasing our most fabulous donations online where we sell donated clothing, textiles, accessories, books and music through a number of online platforms such as the Oxfam shop 

What you will be doing:

It’s up to you! Why not try your hand at a bit of everything?

Transform Donations: Help us make the most of fantastic, donated items by sorting, steaming, and hanging stock, ready for their next adventure.

Support Sustainable Fashion: Get creative with upcycling and repairing clothing, turning pre-loved pieces into something truly special.

Create Compelling Listings: Write catchy and informative descriptions that bring our products to life for online customers.

Showcase Products: Capture high-quality photographs to attract shoppers and help them see the value in our unique items.

Pack and Ship Orders: Be part of the journey from start to finish by packing and dispatching orders, ensuring every customer receives their item with care.

This role gives you the freedom to explore different tasks, develop new skills, and be a part of the movement for sustainable goods. Every item you prepare or sell contributes to Oxfam's mission to reduce waste, raise funds for vital causes, and promote ethical shopping.

Why Volunteer with Us?

• Share your skills and talents
• Meet new friends in your community
• Make a real difference
• Enhance your CV
• Gain insights into Oxfam's mission
• Enjoy a fulfilling experience!

This role is based in our warehouse on Grange Road. 

We will give you all the training and support you need so previous experience is not necessary. The Hub is open between 9 am and 4 pm, Monday to Friday, so no weekend or evenings.

We are flexible; you could commit to regular days and times or keep it adhoc.  Its totally up to you. We provide refreshements, free parking, cover local travel expenses and also pay towards your lunch if you are with us for more than four hours.

We need one reference and proof of ID for all volunteers and ask you to sign up to Oxfam's Code of Conduct and Health & Safety Policy.

Oxfam do not accept applications from anyone on the Sex Offenders list. We may inquire about unspent convictions relevant to the role and you may be required to submit to PVG.DBS check (at no expense to you).

So, if you would like to make a difference, put your passion to good use while learning new skills and meeting new people AND best of all, you’d be raising vital funds to support people facing poverty around the world.

Volunteer recruitment process

1. Application received

2. Application reviewed and submitted for clearance/reference checks

3. We call you for an initial chat to get to know you and discuss what you are looking for (which task interests you the most? do you prefer to work in a group or on your own? do you have any accessible restrictions that we may be able to support? etc)

4. After clearance, you are invited to attend site for an Induction and to start your volunteer journey with us.

Role Description

The Support Volunteer is part of the volunteering team of Say Aphasia. Alongside the Peer

Leader and Helping Hands Volunteer, the Support Volunteer supports individual Say Aphasia

meet-ups. The role specifically focuses on supporting the peer leader in roles that are easier

for someone without language impairment.

Roles

● Provide a safe, inclusive and accessible environment.

● Adhere to Say Aphasia’s policies and procedures.

● Responsible for group admin, alongside the Peer Leader:

○ Ensure group checklist is completed and implemented, during support group

meet-up.

○ Ensure the attendance forms are completed at every meet-up.

○ Ensure the member forms are completed for new members.

○ Ensure the visitor forms are completed for any visitors.

○ Give ‘Welcome Packs’ to new members.

○ Ensure members are contacted if group plans change, and inform the Charity

Coordinator.

● Responsible for gathering members' information using Say Aphasia’s digital

Forms alongside the Peer Leader.

○ Ensure contact details and emergency contact details are gathered and up to

date.

○ Ensure contact preferences are gathered and up to date.

○ Ensure pertinent medical concerns are known, up to date and readily

available.

● Provide communication support for members during the support group:

○ Support members to have a successful conversation.

○ Ensure everyone has access to communication aids.

○ Ensure members have the tools and support to express their opinions and

ideas.

○ Gather any members suggestions, comments and requirements mentioned

during the support group.

○ Be aware of, and capitalise on each members' communication preferences

(their preferred way to have a conversation). Add notes to the tablet computer

if needed.

○ Offer a listening ear to members and sign post them to relevant support.

● Contribute to group sustainability:

○ Contribute to identification and recording of fundraising opportunities, and

liaise with Local Group Facilitator.

○ Support the Local Group Facilitator to organise local fundraising.

● Contribute to improving the service:

○ Support Local Group Facilitator with gathering feedback from members when

required.

○ Note down any issues, ideas for improvement and relay this to the Charity

Coordinator.

● Support other volunteers:

○ Attend regular catch-ups with the Peer Leader and fellow volunteers.

○ Encourage a positive group ethos.

● Be an active advocate for the group.

● Responsible for safeguarding during each group meet-up: overseen by the

Local Group Facilitator

○ Responsible for the safekeeping of the tablet computer (iPad) and members'

information.

○ Be aware of members' pertinent medical concerns.

○ Be aware of health and safety policy.

● Ensure regular communication with the Charity Coordinator.

○ Inform the Local Group Facilitator of any:

■ changes to future group meet-ups

■ changes to members details

■ fundraising opportunities.

● Attend a quarterly support meeting for all Support Volunteers.

● Contact the Charity Coordinator if any issues arise that cannot be resolved

with the peer leader.

We are looking for a Treasurer for our York Service Committee. 

Do you enjoy balancing the books and crunching the numbers? Are you an organised person with experience of preparing financial reports and using online banking? If so, we would love to hear from you. You don’t need a military background, just the ability to get on with people, and a desire to support the serving community.

Volunteers are the lifeblood of SSAFA. We have been involving volunteers in supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups and the number of people contacting us for help rises each year. To continue providing help when it’s needed most, we must ensure excellent financial administration and compliance.

Treasurers play a key role within SSAFA's Service Committees, ensuring that finances are well organised and administered in accordance with SSAFA regulations and charity law, using our online financial management system and online bank accounts.

• Use your skills, knowledge and life experience to benefit others.
• Give back to the Armed Forces community.
• Become part of the SSAFA community and build networks across the serving community and local area.
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Key role responsibilities

• Maintaining and reconciling the bank account and recording transactions.
• Making and recording authorised payments.
• Working together with the Chair and wider team around financial planning, advising on the financial implications of any plans and overseeing the annual budget.
• Preparing year end accounts and financial statements.
• Maintaining accurate records using SSAFA’s online finance management system.

Training

• Instructor led training alongside like-minded volunteers will guide you through everything you need to know about managing team finances. 
• Online training modules to complete at home, so you are up to date on how to keep people and their personal information safe.
• Local induction and support from other volunteers.
• Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
• Support from SSAFA’s volunteering and operations staff.
• Regular meetings and events to learn and share information.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role.

Skills and experience

• Friendly and approachable people with good written and verbal communication skills.
• Empathy regarding the needs and challenges related to serving community
• Good IT skills - e.g. ability to use email and online banking systems – you will receive your own SSAFA email address.
• Respectful and non-judgemental approach.
• Understanding of the importance of confidentiality and boundaries.
• Depending on the needs of the team, this role would suit someone who would like to volunteer a few hours each week.

Purpose of the Role

Money Minded is a service designed to support adults (18 years and over) in Ealing, Hammersmith & Fulham, Hounslow. This service is in partnership with the West London NHS Mental Health Integrated Network Teams, operating within the tri-borough area. 

The service provides support with welfare benefits, accessing debt support, housing and well-being. The role of the Mental Health Information and Advice Officer will be to provide advice, guidance and customer representation to tri-borough residents living with Mental Health difficulties. Advice issues may include housing, welfare benefits, council tax, accessing debt support, signposting etc. We are looking for volunteers to support with both services. 

Responsibilites

• Triage clients for the service through an onboarding process.
• Support with follow up surveys and questionnaires for those who have accessed the project and obtain their feedback to improve our services.
• Support the Money Minded team to promote the service to the local community
• Support with administrative tasks including recording information onto our database ‘Views’.
• Supporting clients by picking up ‘light touch cases’ e.g. form filling and welfare benefit checks.

You will have

• An interest in supporting those with mental health needs to access Money Minded services.
• Preferably, experience working with people who experience poor mental health.
• Good oral and written communication skills (including listening skills); the ability to communicate in a patient, considered, and empathetic manner.
• Excellent organisational skills, with the ability to follow administrative procedures.
• IT skills – able to update spreadsheets, use web-based applications, video-conferencing software, and Microsoft Office applications.

Time commitment:

• 5 hours per week, during our opening hours of 10am–4pm.  Please indicate your preferred volunteering day on your application.
• We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role.

What's in it for the volunteer?

Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector.