Supporter service manager jobs

At Youth Action Alliance (YAA), our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future. We are ambitious to grow, to continue supporting more young people and influence positive change. To do this we are looking to appoint a Business Support Officer to provide a range of financial support duties and administer the organisation’s general ledger and finance system.

This post will provide high-quality support to the technology and operations of the organisation, to ensure the smooth running of the main site and enable YAA to meet and deliver on its core objectives and obligations. The post holder will provide administrative support to YAA, covering a wide range of tasks and activities including (but not limited to) procurement coordination, travel and logistics, department meetings and off-site activities, diary management, meeting coordination, and minute-taking for our board and meetings for staff, members and stakeholders.

General Requirements

● To support the delivery of Youth Action Alliance

● To ensure a friendly, professional and informative service to all visitors and stakeholders, ensuring that any enquiries are responded to sensitively and appropriately

● To maintain a diary and manage all incoming calls and all correspondence

● To develop good working relationships across all YAA teams and external partners

● To attend and support meetings including minuting (including evening, weekend and events as/when required)

● To collate and maintain all documentation relating to the business

● To act as a point of contact to all Board of trustees, staff, participants and stakeholders

● To deal with supplier queries in a timely and professional manner and follow up on any rejected or unprocessed payments

● To manage office maintenance including ordering equipment, stationery and products needed for the day-to-day running of YAA

● To be the appointed Fire Marshall of YAA and oversee all Fire Safety duties and training

● To be the appointed First Aid Officer on-site and to ensure all members of staff are First Aid trained

● To oversee the Health and Safety of YAA and ensure all aspects are attended to in line with the YAA Health and safety Policy and PPE in line with COVID-19 guidance.

● Maintaining risk assessment and action logs

● To ensure the main office is kept clean, tidy and presentable

● To maintain the Memberships master sheet and contracts

● To create and maintain the security of all sensitive data in accordance with YAA Data Protection Policy including filing system and database of shared drive and in-house hard copies

● To manage referrals in and out of YAA

● To closely work with and support the CEO to support in their work duties

● To add participants, staff and registers of all projects to inhouse software and run reports from the system as/when required

● To coordinate and deliver inductions to new starters, ensuring all staff are DBS checked and all training certificates are updated as required

● To liaise with the CEO to ensure all staff, facilitator and contractors' contracts/SLAs are up-to-date

● To process all organisational income and expenditure and maintain and update all financial documentation accurately

● To assist and support all staff with the smooth operation of all finance matters

● To provide accounts against budgets for the Board of Trustee meeting

● Data analysis, reporting and using the data that we collect to help YAA fulfil its aims and evidence impact

This job description cannot cover every task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time that are broadly consistent with

Person Specification

Essential

● A college equivalent qualification

● Experience in developing and implementing administrative systems

● Able to work independently or as part of a team.

● Good Organisational and administrative skills and experience

● Database experience – experience in managing and administering databases, or a willingness to learn

● Excellent time-keeper and manages own time effectively to keep to deadlines

● Ability to work calmly and efficiently whilst managing complex workloads

● Attention to detail – being able to provide accurate and up-to-date information is critical.

● A positive, solution-focussed approach and a can-do attitude towards work

● Excellent IT skills – including MS Office and particularly Excel

● Excellent Literacy and Numeracy – You will have excellent communication skills, including writing skills. You will have good attention to detail and will be able to check and proofread for accuracy. You will be confident handling numbers.

● Have good interpersonal skills and some experience of engaging with a diverse group of people, including young people.

● Working in a small team with tight resources you will be flexible and enjoy helping out with getting things done.

● Be passionate about our vision to support children and young people, committed to supporting diversity and inclusion.

● Acts on own intiative and works effectively under own direction

● A willingness to learn and develop understanding of data protection, regulatory frameworks and charitable best practice and the related implications for an arts charity

Desirable

● Trained in accounting and finance software

● Proactive, detail-oriented, creative and passionate in designing and executing processes to enhance the organisation 

● Qualified or part-qualified in a recognised accounting qualification

● Experience working in a youth organisation

● Knowledge of the charity sector

● Experience of proactively contributing data to Views system with an understanding of GDPR and related policy. 

Job Types: Part-time, Fixed term contract

Contract length: 18 months

Pay: £25,459.20 per year

Expected hours: 28.8 per week

Schedule:

• 4 working days
• Evening and weekend availability (working flexibility desirable due to occasional organised events/meetings)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness

Job title: Casual Worker (Day and/ or Night)
Central London
Contract: Zero hours (you will be offered shifts when available)
Salary: £16.16 per hour
Number of posts available: 5

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit casual workers to cover shifts as and when required in our Supported Accommodation Hostel. This is a varied role and an excellent way of gaining experience in the homelessness sector, specifically working with Young People. Casual Workers provide first contact, safeguarding and support to the residents in our Supported Accommodation services. The post-holder will be responsible for controlling access to the building, dealing with emergencies, carrying out Health and Safety checks and communicating any concerns or events to the rest of the team. You will also collaborate with team members and support the team in their work with residents.

Shifts may include but are not limited to:

a. ‘Early’ (8am – 4pm)

b. ‘Late’ (12.30 – 8.30pm)

c. ‘Waking Night’ (8.15pm – 8.15am)

In your application/cover letter, please specify which shifts you would be available for.

Please refer to the job description for further information.

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history. If you are invited to interview, you will be asked to complete an application form before attending due to the safeguarding regulations within our supported accommodation.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and undertake an enhanced plus barred lists DBS check. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity. This post is exempt from the Rehabilitation of Offenders Act (ROA)1974. Applicants must have the right to work in the UK. We are unable to sponsor visas.

Shortlisting and interviews will take place on a rolling basis

Join the team at St Hilda’s East – a community charity with 135 years of history and impact in Tower Hamlets. 

St Hilda’s East is a vibrant, inclusive charity with a mission to combat deprivation and social exclusion in East London. We bring together people of all ages and backgrounds at our welcoming community centre in Shoreditch and at our Elders Day Centre in Shadwell. Our work includes early years support, youth programmes, mental health and wellbeing activities, advice services, and community engagement for older people. 

Finance Assistant (Part-Time) 
 
Location: Shoreditch, East London 
Salary: £27,008 (pro rata to £16,205 for 22.5 hours per week) 
Contract: Permanent, part-time 

Reporting to the Head of Operations, the Finance Assistant will play a vital role in the day-to-day financial administration of the charity. You will manage transactions using QuickBooks, process invoices and payments, assist with payroll, support the preparation for audit, and maintain accurate financial records. You'll also help us improve our financial systems as we continue to grow and adapt. 

This role also includes occasional receptionist cover, so we’re looking for someone friendly, reliable and adaptable. 

This job is for you. if you: 

• Have previous experience with financial administration in a small organisation 

• Are comfortable using bookkeeping software e.g. QuickBooks 

• Have excellent attention to detail and strong numerical skills 

• Can handle confidential information with discretion 

• Enjoys working both independently and as part of a team 

• Are aligned with our values and passionate about community work 

Please apply by submitting your CV and a cover letter. The cover letter should be no more than two pages long and should explain point by point how you meet each of the Essential Criteria on the Person Specification. Don’t forget to provide examples to evidence your experience and abilities. 

Interviews will be held in the week commencing 19th May 2025 

Benefits include flexible working arrangements including the option to split your time approximately half-and-half between the office and home, 25 days annual leave, and access to an Employee Assistance Programme. 

St Hilda’s is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community. 

This is a terrific opportunity to take a lead grants and community role in a young organisation that is growing to its next stage of maturity and have a material impact in the community. We are seeking an individual who is passionate about community that is - or has the potential to be – an excellent grants and community manager.

H&F Giving is now poised for accelerated growth, and we have ambitious plans to significantly grow our work across the borough in the coming years. Key activities in the short term will include the management and delivery of grants administration and monitoring for a range of funds at H&F Giving including the planned launch of a new fund later this year.

You will also network in the community supporting our community partners and play a key role in developing our impact reporting and helping communicate the impact of our community partners to support our communications, fundraising and partnerships work, and raise the profile of our community partners.

Key responsibilities

· To be the lead Grants & Community Manager at H&F Giving and be well networked within the borough, developing our community stakeholders network and managing a range of key grant management projects to build a strong and connected community

· To be responsible for all grant administration and grant processes from end-to-end from opening grant programmes, reviewing/assessing processes and panel management to decisions made and reporting and evaluation

· To produce impact reports on grant rounds and gather stories from community partners to help drive H&F Giving’s communications, fundraising and partnerships work, and raise the profile of our community partners

Take a look at the full job specification for all the details including how to apply. We look forward to hearing from you. 

Advocacy Manager

Location – Remote from the UK with regular travel to Manchester and London

Starting Salary - £40,416 per annum (plus contributory pension)

MAG saves lives and builds futures by working with others to reclaim land contaminated with the debris of conflict, to reduce the daily risk of death or injury for civilians, and to create safe and secure conditions for development. MAG shared the 1997 Nobel Peace Prize as a founding member of the International Campaign to Ban Landmines for our work to ban landmines. Our vision is a safe and secure future for men, women and children affected by armed violence and conflict. 

We are looking for an exceptional Advocacy Manager to work within our Policy and Strategic Partnerships team.  This is a fantastic opportunity to join a dynamic international charity that shared the 1997 Nobel Peace-Prize.

You will be working with the Director of Policy and Strategic Partnerships in the development and delivery of MAG’s advocacy work, including leadership of MAG’s UK parliamentary engagement, and contribution to the European and US engagement strategies.

The successful candidate will have previous experience of engaging and influencing UK parliamentarians, including the House of Commons and House of Lords, in support of advocacy objectives through a variety of tactics. You will have up-to-date knowledge of the UK political scene, and key players for MAG’s focus areas, knowledge of UK parliamentary processes and influencing tactics. You will also have a proven track record of meeting targets and deadlines and an ability to build, manage and develop relationships with key stakeholders. Excellent coordination and communication skills will also be essential.

The role will involve travel in the UK and Internationally.

What you can expect in return: 

· Competitive salary 

· 25 days annual leave per year, plus public holidays. 

· Company pension (matching at 5%

· Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues. 

Further information and how to apply:

For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of 5th May 2025.

Application is by submission of the following documents to humanresources [@] maginternational [.] org by the closing date of 5th May 2025:

1. Up-to-date CV

2. Cover letter, setting out why you believe you are suitable for this position, and how you feel you align to MAG Values.

3. Completed Candidate Profile Form

Due to the high volume of applications, we receive, we cannot respond to every application. If you have not heard back from us within 3 weeks of applying, your application has not been successful.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

Role: In Memory Executive/Junior Consultant

Reporting to: Head of Fundraising

Salary: £30,000 to £32,000 per annum

Contract: Permanent

Location: Royal Trinity Hospice – Clapham, London (hybrid) 3 days onsite

Hours of work: 37.5 hours a week

In Memory Giving is an important and sensitive area of hospice fundraising that generates on average £200k of income for Trinity each year. The promotion of our specialist fundraising products and events to the family and friends of deceased patients requires maturity and emotional intelligence. Our In Memory supporters are often loyal long-term supporters who engage with us across many income channels and can become ambassadors for the Hospice and hospice care in general.

In this role you will help families remember and celebrate their loved-ones whilst raising money for the next family that needs Trinity’s care. The In Memory Executive will steward relationships with bereaved family and friends through in-person meetings and written and digital correspondence. They will support them to raise money for the Hospice through their own events and activities that feed into Tribute Funds. The successful candidate will report to the Head of Fundraising and have support from other resources from within the Fundraising team as required. They will promote and manage our various In Memory products (funeral collections, memory tree, tribute funds, etc) whilst identifying opportunities to improve or introduce new products in collaboration with the Head of Fundraising.

The successful candidate will be passionate fundraising and particularly working closely with families who have experienced Trinity’s care to fundraise for future patients and their loved ones.

The Evidence & Evaluation Manager / Senior Economist will work in a dedicated Impact and Evidence directorate. 

You will be central to our ambition to create the largest repository of robust evidence and evaluations of what works to support young people into good jobs.

• In the directorate, you will support the Head of Evaluation to ensure all Youth Futures’ investments are designed to provide robust evidence of what works.
• The postholder will design, commission and manage impact evaluations and support impact evaluation methods (through a statistics or economics background) within the team. Working closely with commissioned independent evaluators, programme staff, wider delivery partners and colleagues in our Grants and Investment directorate.
• You will also work with colleagues to develop new programmes, which will improve the evidence base on supporting young people into good jobs by working with partners able to run larger-scale trials. 
• You will contribute to the development of our suite of ‘evaluation architecture’, enhancing our data infrastructure and administrative dataset access, as well as methodological guidance and standards. 

This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.

How to apply:

Click the 'apply' button to be taken directly to our website. For more information and a full job description, please download the Recruitment Pack.

Children’s Services Delivery and Operations Manager
 
Location: Welsh House- Pen Y Bryn
Department: Operations
Salary: £40,000.00 to £42,000.00pa
Hours: 37.5 per week
Job Type: Full time
Contract Type: Permanent
 
e are looking for a dynamic and experienced Operations Manager to oversee the day-to-day management of services, compliance, and staff leadership in a remote setting. This role requires a strong leader who can balance professionalism with charisma, effectively engaging with stakeholders and building new relationships to drive growth and success. The ideal candidate will have a proven track record in operations management, excellent communication skills, and the ability to manage both strategic planning and operational delivery. Flexibility is essential, as the role may require working weekends, evenings, and school holidays. If you are a motivated individual who thrives in a hands-on, fast-paced environment and is committed to creating a safe and compliant setting for all, we would love to hear from you.
 
Job Purpose
 
The Operations Manager is responsible for the effective day-to-day management of services, compliance, staff leadership, site maintenance, and stakeholder engagement. This role ensures service continuity, safeguarding compliance, financial oversight, and infrastructure management, particularly in a remote location that requires strong on-the-ground leadership.
 
The ideal candidate will balance professionalism with charisma, fostering a positive and collaborative team environment. They will also play a key role in securing new relationships and engaging with a diverse range of stakeholders, using strategic communication and interpersonal skills to build and sustain long-term partnerships.
 
Flexibility is required, as the role may involve working weekends, evenings, and school holidays. The Operations Manager will be hands-on in both strategic planning and operational delivery, ensuring that staff, children, and external stakeholders are fully supported in a safe, compliant, and well-run environment.
 
Key Responsibilities
 
Service Operations & Delivery

• Oversee weekly staff scheduling and rotas, ensuring adequate cover for respite and SEAL programmes.
• Confirm and manage SEAL bookings, supporting the daily delivery of the programme, liaising with schools and handling logistics.
• Conduct site inspections, ensuring all facilities, transport, and equipment meet safety standards.
• Ensure programme materials, food, and supplies are organised ahead of service delivery.
• Coordinate transport and minibus safety checks, ensuring compliance with regulations.

 
Safeguarding & Risk Management
 

• Act as the Designated Safeguarding Lead, ensuring all policies and procedures are followed.
• Review weekly safeguarding reports, updating risk assessments and actioning any concerns.
• Oversee and log incident reports, ensuring concerns are escalated where necessary.
• Conduct daily health & safety checks, including fire safety and emergency response planning.
• Ensure swimming pool safety compliance, conducting water checks and regulatory reporting.
• Attend referral board meetings, discussing child placements and safeguarding needs.

 
Staff Leadership & Development

• Line manage all child-facing staff, including The Children's Services Coordinator and the Groundsman, ensuring effective service delivery.
• Deliver staff briefings, ensuring all team members understand their responsibilities.
• Monitor staff performance, identifying training needs and areas for development.
• Ensure all staff have completed safeguarding, first aid, and compliance training.
• Provide supervision and mentorship, ensuring staff are well-supported and engaged.

 
Site & Facilities Management

•  
• Conduct weekly site inspections, identifying and actioning necessary maintenance.
• Oversee contractors and external service providers, ensuring all work is completed to standard.
• Ensure fire safety, security systems, and emergency protocols are fully operational.
• Manage waste disposal, hygiene standards, and overall site cleanliness.
• Ensure transport compliance, including minibus servicing, safety checks, and records.
•  

Finance & Administration

• Work with the Database Manager to ensure new system updates and process changes are embedded within the operations team on-site.
• Review and approve weekly timesheets, ensuring accuracy for payroll processing.
• Oversee the administration of HR record management systems, ensuring staff records are accurate, up to date, and compliant with regulations.
• Attend monthly payroll meetings and complete monthly payroll administration, ensuring accuracy and compliance.
• Track operational expenditure and reconcile budgets, ensuring cost efficiency.
• Process invoices for site maintenance, supplies, and programme costs.
• Respond to emails and phone calls, handling stakeholder queries and urgent matters.

 
Stakeholder & External Engagement

• Actively market services to existing partners and establish new referring partners, ensuring continued growth and engagement.
• Liaise with schools, social workers, and local authorities, ensuring smooth referrals.
• Attend networking meetings, representing the organisation and strengthening partnerships.
• Ensure marketing materials are up to date and available, supporting engagement efforts.
• Maintain positive relationships with parents and carers, providing updates on services.

 
Strategic & Financial Planning

• Work with the Director of Operations and other managers to ensure continual service improvements, identifying areas for operational enhancements and efficiency gains.
• Attend monthly payroll meetings, ensuring budget alignment and financial oversight.
• Play a key role in the annual budget-setting process, ensuring alignment with service needs.
• Prepare for and support compliance inspections, ensuring policies and procedures are audit-ready.
• Attend monthly charity-wide meetings online and biannual in-person full charity meetings.

 
Person Specification
 
Essential Criteria

• Proven experience in stakeholder engagement and/or marketing, particularly in promoting services and developing referral partnerships.
• Extensive experience in operations management, preferably within a children’s services or social care setting.
• Strong safeguarding knowledge, with experience as a Designated Safeguarding Lead or similar role.
• Experience managing staff, including training, supervision, and performance management.
• Proven experience in budget management and financial oversight.
• Knowledge of health & safety regulations, including fire safety and site risk assessments.
• Ability to work autonomously, making on-site decisions in a remote location.
• Excellent organisational and problem-solving skills, with the ability to prioritise competing demands.
• Excellent communication skills, with the ability to liaise confidently with stakeholders at all levels.
• Competency in IT systems, including financial tracking, compliance reporting, and scheduling tools.

 
Desirable Criteria

• Leadership and management qualification (Level 5 or equivalent).
• Experience managing a residential or respite setting.
• First Aid at Work qualification.
• Minibus driver certification (or willingness to obtain).
• Understanding of GDPR compliance in a childcare setting.

 
Additional Information
 
This role requires flexibility, including some weekend and evening working as required. - The post-holder must pass an enhanced DBS check prior to employment. - Due to the remote location, the ability to travel independently is required.
 
REF-220980

The Individual Giving Manager will be responsible for developing and implementing strategies to grow and diversify individual giving income streams. This role will focus on managing and expanding our lottery, regular giving, cash appeals, in memory giving and raffles programs.

NRAS has an exciting opportunity for an Individual Giving Manager as we move into a period of expansion of the team and the start of our new 3 year strategy. The Individual Giving Manager will be responsible for developing and implementing strategies to grow and diversify individual giving income streams. This role will focus on managing and expanding our lottery, regular giving, cash appeals, in memory giving and raffles programs.

The National Rheumatoid Arthritis Society (NRAS), is the only organisation in the UK specialising in both rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). Due to its targeted focus on RA and JIA, NRAS provides truly expert and wide-ranging services to support, educate and campaign for people living with these complex autoimmune conditions, their families and the health professionals who treat them.

Key Responsibilities

1. Lottery Promotion: 
   • Develop and implement strategies to increase lottery participation and income. 
   • Create and monitor a lapsed lottery journey. 
   • Manage relationships with external lottery providers. 
   • Ensure compliance with all relevant regulations and best practices. 
   • Plan and manage raffle campaigns to maximise participation and revenue. 
2. Regular Giving: 
   • Develop and implement strategies to grow our regular giving program. 
   • Manage donor retention and upgrade strategies. 
   • Analyse regular giving performance and optimise programmes based on insights. 
   • Manage the Membership recruitment process 
3. Cash Appeals: 
   • Plan and execute cash appeal campaigns, including direct mail and digital appeals. 
   • Analyse campaign performance and optimise future appeals based on insights. 
   • Collaborate with the communications team to create compelling appeal content. 
4. In Memory Giving: 
   • Develop and promote in memory giving opportunities. 
   • Promote the use of Tribute Funds and other related products. 
   • Ongoing stewardship of supporter in-memory. 
5. Other Activity: 
   • Lead and implement the individual giving donor journey, ensuring a seamless and engaging experience for supporters at all stages. 
   • Focus on retention and stewardship by maintaining and deepening relationships with existing donors, ensuring they feel valued and connected to the charity’s impact, and encouraging continued support. 

Position in Organisation

The post holder will report to the COO. This role is part of the wider fundraising team.The post holder will work closely with: 

• External fundraising contacts.
• Other charities and health professional organisations.

Qualifications/Experience

High levels of numeracy

Desirable:
Degree level or equivalent.
Fundraising qualification.

• Proven experience in individual giving fundraising, including lottery, cash appeals, in memory giving, raffles, and regular giving.
• Strong project management skills with the ability to manage multiple campaigns simultaneously.
• Ability to analyse data and use insights to inform plans.
• Excellent interpersonal and presentation skills.

• Work with volunteers.
• Understanding of voluntary sector.
• Understanding of the health sector.

Knowledge/skills

• Excellent written and oral communication skills.
• Proficient use of Microsoft Word; Excel; PowerPoint.
• Proficient use of databases and data management.
• Knowledge of fundraising regulations and best practices. 
• Use of Salesforce database.
• Understanding of the health environment.
• Understanding of rheumatoid arthritis and its treatment.

Personal circumstances/attributes

• Willingness to adapt and learn new skills.
• Ability to work under pressure and to deadlines.
• Ability to manage competing deadlines.
• Highly motivated and results-oriented.
• Expectation of planning to be realistic and achievable.
• Positive outlook and approach.
• Calm under pressure.
• Full driving licence and car owner.

Other Responsibilities

Marketing. 

• Work with Communications team, where appropriate, to develop and create compelling cases for support and social media content. 

Other Duties 

• Assisting the Fundraising team in supporter care roles when required, including dealing with telephone, post and email enquiries, donation processing, merchandise and event attendance.
• Possible travel throughout the UK, involving some overnight stays.
• Attendance and participation in team meetings.
• Any other duties as requested.

Representing NRAS

Represent NRAS to external stakeholders, funders and partners promoting it as a respected, trusted and ambitious charity resulting in fruitful and mutually beneficial partnerships, successful funding and effective collaborative working. 

NRAS expects all employees to respect the unique contribution of every individual and operates an equal opportunity and diversity policy. 

All employees must work responsibly within the health and safety policy of the organisation and ensure they are observing this at all times. 

Benefits

• Competitive salary.
• Generous holiday allowance – 28 days with additional long service accrual.
• Pension scheme.
• Employer Assistance Programme with Health Assured.
• Professional development opportunities.
• Flexible working arrangements.
• Supportive and collaborative work environment.

How to apply

If you wish to apply, please submit your current CV and a cover letter.
When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements and skills addressing the specific criteria set out. We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job. Any previous video and design work you can show will also be beneficial.

We believe that diversity drives innovation and success. We are committed to creating an inclusive environment where every team member feels valued and respected.

We welcome candidates of all races, ethnicities, genders, ages, religions, abilities, and sexual orientations. We also encourage applications from individuals with unique perspectives, experiences, and skills. Our goal is to build a workforce that reflects the rich diversity of our community and fosters a culture of inclusion and belonging.

If you are passionate about making a difference and want to be part of a dynamic and supportive team, we would love to hear from you.

For all recruitment applications, the NRAS Applicant Privacy Policy is available in PDF form, if you require a copy please contact the Office Manager.

Introduction

The National House Project (NHP) supports Local Authorities to work with young people to give them the knowledge, skills and confidence to live connected and fulfilling lives. By developing a community of support, completing the House Project Programme and being able to make their house a home young people can look forward to a positive future.

This is an exciting time to join NHP and we are seeking a skilled and experienced professional who can support our vision to ensure that young people leaving care live connected and fulfilling lives.

About the role

Whilst the House Project approach sets out a clear pathway for young people to move into a house that becomes their home, being in the House Project is so much more than an offer of accommodation.

Staff working in the projects are trained in relational and trauma informed approaches. They use a psychologically informed practice framework to work with young people in both groupwork and individual settings and this work is supported by social pedagogical approaches. Working with young people in a groupwork setting and offering individual direct support enables the development of relationships and shared experiences which allows young people to be involved in the running of their LHP and central to the decisions that are made about them.

NHP provides a framework and not a model and whilst LHPs must keep to the fidelity of the approach, local environments and the young people themselves will determine how projects proceed.  This is where you will come in as a practice lead. With knowledge of child development, attachment styles, trauma informed care, the care system and the House Project approach you will support staff in LHPs to work in ways to develop practice that puts young people at the heart of the decision-making process and supports the local ‘system’ to improve how young people leave care.

As a Practice Lead you will have responsibility for a number of LHPs and will:

• Ensure that LHPs have young people at the heart of the decision-making process and that practice is evidence based and trauma informed
• Ensure that LHPs adhere to the fidelity of the approach whilst flexing to accommodate local arrangements
• Manage risk and deal with trauma at an individual, organisational and systemic level, turning these challenges into opportunities for change with improved outcomes for the young people.
• Work with the Care Leavers National Movement as well as the core team to ensure that young people continue to drive their own LHP and develop practice at both a local and national level

This is a rare and exciting opportunity for someone with a commitment to making a difference to the lives of young people through imaginative new models of social care and therapy and the scaling of the approach to make a difference to policy, practice and outcomes for young people at a national level.

You will have primary responsibility for supporting LHPs in The North.  

For detailed information see full Job Description and Person Specification attached.

You will be responsible to the Deputy Director NHP and will deputise for them when required.

You will be based at the NHP office in Crewe for a minimum of 2 days per week, but you will be expected to travel to LHP and attend meetings across the country on a regular basis.

Benefits include:

• 31 days annual leave plus bank holidays
• 10% pension contribution
• Salary sacrifice options
• Hybrid working
• Professional development opportunities

Safeguarding Statement: NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies.

Recruitment Agencies: We do not accept unsolicited CVs from agencies.

General Requirements: Right to work in the UK, two professional references, and a DBS check.

Find out more:

If you’re excited by the opportunity to build something transformative, we’d love to hear from you - 

You are invited to join the online briefing on Friday 16 May 2025 2pm

Please register in advance for this meeting: https://us06web.zoom.us/meeting/register/JES0vut8RUW5NlM9Tfbi4w

After registering, you will receive a confirmation email containing information about joining the meeting.

How to Apply

• Submit your CV and cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by 23 May 2025. Apply Now.

We welcome applications from all backgrounds. If you require adjustments during the process, let us know.

Interviews are due to take place on Friday 6 June.

Grants and Partnerships Manager
 
About the Grants and Partnerships Manager
 
We began investing in this area of fundraising in April 2023, with some key foundation building and partnership building taking place since then. This role aims to develop and secure a diverse range of funding streams in order to deliver our ambitious fundraising growth plans over the next 3 years.
 
In this role, you’ll work with the Head of Fundraising and Comms to grow our income from Trusts, Foundations and corporate partnerships to ensure the long-term stability of the charity, helping us to deliver support to as many LGBT victims and survivors of abuse as possible. This is an exciting opportunity to work with a compelling cause, to grow networks, and create strategic partnerships to affect real structural change.
 
This is a pivotal moment in Galop’s journey. We have grown quickly over the last six years, and you’ll help to shape the future of our work and reach more of our community. You’ll also be helping to amplify the voices of LGBT survivors of abuse.
 
For more information about this role please download the attached Job Description.
 
Location: Galop’s offices are located in London. Hybrid working is available and we are open to majority remote working.
Hours: Full Time (35 hours per week)
Contract: Permanent
Reports to: Head of Fundraising and Comms
Salary: £40,720.38 - £43,872.48 (including Inner London Weighting of £4,129.42)
 
Closing Date
 
Applications should be submitted by 10:00am on 30th April 2025.
First round interviews will be held on 8th, 9th and 12th May 2025.
 
REF-220937

Capital Appeals Manager (Fundraising Manager)
Salary: Circa 42k FTE Depending on Experience, pro rata for part time
Hours: Part-Time, 3 days (21 hours) per week can be worked flexibly or on set days.
Duration: 2 year contract.
Location: Strength and Learning Through Horses, Greengate Stables, Mays Lane, Barnet EN5 2AQ
Responsible to: CEO Rosie Bensley

About Us:

Strength & Learning Through Horses provides mental health and education support to some of London’s most vulnerable young people through offering equine assisted therapy and alternative education programmes. The organisation’s ability to deliver excellence in its service quality is dependent upon a skilled and competent workforce where learning and continuous improvement is a fundamental aim.

Strength & Learning Through Horses has been in operation for over 10 years and has grown year on year in terms of income and number of young people reached and number of services we offer.

We have 5 full time and 5 part time contracted staff members, 18 freelance staff members and work with 17 volunteers. 400 – 500 young people per year benefit from our life changing services; our hope is that this will increase to 700+ per year from 2027 once the building project at our site is complete. We have ambitious longer term plans for growth.

We have been operating in North London for over 10 years from a small stables, after our lease sadly came to an end in January 2023 we moved to our long term home. This was a derelict stables owned by the Council which we have secured via a 25 year lease. In 2022-23 we raised £300,000 to get the site usable as an equine therapy centre although it is still very run down with much of it boarded up an derelict. We now have full planning permission to develop the site and build a purpose built equine therapy centre which will allow us to double the number of young people who access the space.

About the Role:

To make this dream a reality we are looking for an experienced Capital Fundraising Manager to lead the Capital fundraising campaign for this project to raise £700,000 over 2 years in order to fund this build.

The hope is to raise £350,000 in year one in order to fund half of the build (stage 1) with the remaining funding being secured in the 2nd year to complete the build in year 2. We have a strong track record of fundraising including recently securing 5 years core costs funding from the National Lottery Community Fund and we have warm relationships that we can call on once this fundraising campaign gets activated.

This is an exciting opportunity to join the charity at a time of growth and change and an opportunity for someone to really make this role their own.

About You:

Central to this role is the ability to work according to the organisation’s core values of:

• Ambition: for young people, SLTH and ourselves as individuals
• Curiosity without judgment (about human and equine behaviours)
• Embrace difference: a variety of perspectives & life experiences are essential
• Embrace difficulty; it’s where the learning happens
• Commitment to always improving; & owning areas that improvement is required
• Respect

You are driven and ambitious, both in your personal career goals and in achieving and surpassing fundraising targets. You will also bring this ambition to your aspirations for SLTH Equine Therapy, striving for excellence and growth in all endeavours.

Experience of successfully managing capital funding appeals with a proven track record of securing significant funds from high net-worth individuals, corporate organisations and grant making organisations.

Self-motivated and able to confidently lead on fundraising projects including:

• Creating capital fundraising strategy
• Generating a capital fundraising pipeline
• Reporting efficiently on progress

The ability to proactively manage stakeholders from across SLTH to ensure all are involved and their personal networks are utilised in this campaign.
This will include:

• Working alongside the 2 CEO’s to develop a strategy and to utilise existing contacts and warm leads
• Working closely with the Marketing Manager to ensure fundraising materials and pitch decks are high quality
• Engaging staff, volunteers and supporters in the campaign
• Manage fundraising pipeline and presenting a progress updates to the board if required
• Creating a relationship with one of our HNW funders who has connections with other HNW individuals and corporations
• The Equestrian Management Agency (who support us as their partner charity and are invested in making this fundraising campaign a success)

What's in it for you:

• The opportunity to work with and learn from a friendly, flexible team of highly knowledgeable people who are passionate about the charity and its work
• Contributing to tackling youth mental health crisis – with a great team
•  Benefit from investment and a genuine commitment to you, your training and career development including:
  • Personal CPD budget to access further training & develop your skills
  • Access to in-house training sessions in various areas of horse and human psychology
• Generous holiday allowance
• Basic Healthcare plan

Don’t feel you meet every single requirement?

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at SLTH and we’d welcome an explanation as to how you believe you would develop the skills required with training.

If you would like to apply for this position, please click the apply button and attach your CV and covering letter, it will be sent automatically to us.

No agencies please.

General Manager - Charity

The General Manager will oversee existing operations, lead the team towards operational excellence, champion core values, and drive fundraising efforts. We seek a visionary leader with a demonstrable commitment to advancing services for rural West Northamptonshire residents and a pragmatic understanding of the sector.
 
This is an exceptional opportunity to build upon established successes, and pioneer innovative approaches to support and shape the organisation's vision for the future.
 
Key Responsibilities:

• Responsible for the daily operational management of the organisation, ensuring regular and comprehensive reporting of operational progress and impact
• Lead and support line managers in their day-to-day activities, fostering seamless integration across the organisation’s diverse projects and services.
• Drive and diversify fundraising activities to secure new revenue streams that underpin organisational growth and enhance impact.

 
About you
 
Skills and Experience:
 
The successful candidate will possess a strong working knowledge of the voluntary, community, and social enterprise sector (VCSE) and exhibit considerable enthusiasm for its growth and development within the region. Specifically, the individual will demonstrate:

• Proven experience in a similar management role, ideally within the charity or non-profit sector.
• Proven experience in people management lifecycle to demonstrate understanding the importance of a positive and inclusive working environment
• Experience in securing and managing funding, including development and ongoing relationship management
• Familiarity with relevant statutory standards and requirements (e.g., CQC, local authority regulations, HSE guidelines).
• Excellent people management, project coordination, and communication skills.
• with a proven ability to inspire and motivate teams.
• A strong commitment to collaboration and effective teamworking with staff, volunteers, and supporters.
• Proficiency in technology and digital tools to support operational efficiency.
• Skilled in conflict resolution and negotiation.
• Ability to foster innovation and growth within the organisation
• The vision to identify and cultivate new funding streams and fundraising opportunities.

 
Knowledge

• Understanding of the non-profit sector, including regulatory and compliance requirements.
• Knowledge of current trends and challenges affecting charities and community organisations.
• Awareness of local community needs and dynamics.

 
Personal Attributes

• Passion for the charity’s mission, vision, and values of the organisation.
• High levels of integrity and ethical standards.
• Adaptability and resilience when navigating challenges.
• Empathy, cultural sensitivity, and an inclusive mindset.
• Innovative and proactive approach, with a willingness to embrace change

 
Qualifications:
 

• A strong general education is essential, with further specialist qualifications being advantageous.

 
What we offer
 
A competitive salary, based on experience.
 
This is a full-time (37 hours per week), with occasional evening or weekend commitments. However we encourage flexible working and would be open to discussion around this.
 
REF-221212

About the Angelou Centre 

The Angelou Centre is a Black-led women’s organisation committed to empowering Black and racially minoritised women and children who have experienced domestic abuse. Our refuge provides trauma-informed, culturally appropriate, and holistic support to help survivors heal, recover, and rebuild their lives.

As we grow and expand our refuge provision, we are looking for a dedicated Refuge Manager to oversee our safe accommodation services, including emergency housing, move-on accommodation, and specialist provisions for women with No Recourse to Public Funds (NRPF).

Role Overview

The Refuge Manager will lead a team of Senior advocates and House Support Workers, ensuring high-quality, trauma-informed support is provided to residents. The post-holder will ensure that the refuge operates in compliance with all statutory requirements, housing regulations, and health & safety standards. They will also be responsible for property management, working closely with landlords, housing associations, and local authorities.

The ideal candidate will be an experienced housing professional with a strong understanding of domestic abuse support services, safeguarding practices, and compliance obligations within the social housing sector.

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found, therefore we suggest submitting your application as soon as you can.

This post is:

• subject to Enhanced DBS Disclosure
• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
• Open to women* only (*exempt under the Equality Act 2010 Schedule 9, Part 1
• involves some out-of-hours work and travel

The Angelou Centre is aware that women and people of the global majority are less likely to apply for jobs unless they meet every single qualification and requirement. So, if you are excited by the role, but your past experience doesn’t quite match every requirement we encourage you to apply anyway. You may be just the person we are looking for