Supporter Journeys Manager Jobs in Greater London

Summary

We are looking for a Fundraising Events Coordinator to join our high performing Community & Events Team. The team are driven to maximise opportunities, striving to reach ambitious targets and provide an excellent supporter experience.

The Fundraising Events team raises funds through a range of bespoke and third-party events such as One Million Steps Challenge, Swim 22, London Marathon and Great North Run. Since the pandemic, events at Diabetes UK have seen a strong come-back and we are now in a position to achieve significant and sustainable growth. The Fundraising Events Coordinator is a key role within our Engagement & Fundraising Directorate, helping deliver incredible experiences for any supporter that chooses to take on an event for Diabetes UK.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview(s) date: 28th November 2024

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As a Fundraising Events Coordinator you will provide an excellent customer experience to participants taking on fundraising events for Diabetes UK. The Fundraising Events Coordinator will provide professional, timely and engaging support that enhances supporter stewardship and maximises income generation.

You'll be supporting the Fundraising Events Managers, acting as first point of contact for our supporters, providing admin support through telephone, email, and social media channels. You'll build and manage relationships with existing and new supporters. From registration to the end of their supporter journey, you'll help create amazing experiences for our event participants, from the moment they engage with Diabetes UK, building loyalty that lasts beyond event day. This role works with data through maintaining our database and you'll also need to update records on platforms like JustGiving and Enthuse. This requires accuracy and working under the requirements of GDPR.

Assigned 'lead coordinator' on high profile events, you will support the Event Manager with the development and delivery of events from setting up registration forms all the way through to post-event thanking. You'll also work with other teams and suppliers that support the planning and delivery of our activity. You'll help engage with our digital adverts and identify compelling supporter stories.
You may also be responsible for management of your own projects as well as maintaining & optimising administrative systems and processes.
You will work collaboratively across the organisation to deliver events that help us achieve our mission. This is an exciting time to join us as we focus on our commitment to create a world where diabetes can do no harm.

Ideal Candidate

The successful candidate will be a confident, conscientious team player, with excellent customer service skills, who is quick to learn, highly organised and a proactive problem solver. They will have worked in a customer service focused administrative role, preferably in the charity sector. They will also have strong abilities in managing competing deadlines and organising their time effectively to prioritise workload. They will be able to effectively build working relationships with colleagues in a professional manner and demonstrate high standards of written and verbal communication.

Refuge is the largest domestic abuse organisation in England. On any given day, our services support thousands of women and their children, helping them to overcome the physical, emotional, financial, and logistical impacts of abuse and rebuild their lives — free from fear.

We are currently recruiting for a Deputy Director, Technology who will be the lead technology expert for the organisation. This is a new role offering the scope to shape Refuge’s response to the technology challenges we face in executing our strategy and achieving our mission. 

We are looking for someone with a proven track record in delivering high-quality IT support service through effective contract management of the recently appointed outsourcing company, including the resolution of any remaining on-boarding issues.  You will bring a strong understanding of IT security practices, regulatory compliance, and cyber security protocols. You will also be a trusted advisor for senior colleagues, providing expertise, identifying opportunities, and delivering solutions for modernisation, automation, and cost optimisation across the organisation. You will provide advice and technical guidance to teams who manage their own applications and systems (Finance, Fundraising, People and Culture, Helpline) and manage the procurement of new IT software solutions with key investments in case management, housing management and finance systems in the early planning stages. And you will take management responsibility for Refuge’s well-established and respected Data and Performance team, ensuring we continue to report to funders on standards of performance across our services.

If this sounds like you, we’d love to meet you.   

Closing Date: 09:00am 11 November 2024

Interview Date: 21 and 22 November 2024

Department: Finance and Corporate Services directorate

Location: hybrid working – currently a minimum of two days per week in our Aldgate, London office

Hours of Work: 37.5 hours

Contract: Full time, permanent

Salary: £78,000 – £86,000 per annum

Closing date: Tuesday 12th November at 11.59pm

Annual Leave: 33 days (plus eight bank holidays pro rata)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

Following a period of successful growth, we are investing in our people, technology, and infrastructure to better meet the changing needs of those we serve. To support this transformation, we are seeking a Deputy Director of IT who will lead in delivering a reliable, secure, and innovative IT environment that enhances the charity’s operations.

In this role, you will lead technical teams, manage projects, oversee IT infrastructure, and ensure that technology aligns with the charity’s strategic goals. You will play a vital role in advancing our digital capabilities, enabling efficient operations and supporting the expansion of our mission-driven activities.

As a strategic leader, you will contribute to the overall strategy for Finance and Corporate Services, offering insights and guidance. You will oversee the development and implementation of the overarching IT strategy, working closely with the Director to ensure alignment with the Directorate Strategy. In addition, you will lead in the creation and execution of the charity’s Data Strategy, empowering Dementia UK to effectively harness data into actionable goals with clear performance metrics.

You will collaborate with internal stakeholders such as fundraising, clinical, finance and people teams to understand their IT needs and explore opportunities to enhance service delivery, fundraising, and donor engagement through technology. Your oversight of IT infrastructure will span servers, networks, cloud environments and data centers, ensuring reliable and secure operations while implementing best practices in security and data protection. You will also ensure that IT policies and procedures comply with industry standards, including GDPR, Charity Commission requirements, and data security guidelines.

To succeed in this role, you will have a degree in Information Technology, Computer Science, or a related field, along with extensive experience in senior IT management, with a focus on infrastructure, security, and project management. You will possess sound knowledge of IT governance, security, and compliance requirements (e.g., GDPR) and have experience with cloud platforms, network infrastructure, and database management. Exceptional communication skills will be essential, enabling you to convey complex technical concepts clearly to non-technical stakeholders.

Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Department: Finance and Corporate Services directorate

Location: hybrid working – currently a minimum of two days per week in our Aldgate, London office

Hours of Work: 37.5 hours

Contract: Full time, permanent

Salary: £78,000 – £86,000 per annum

Closing date: Tuesday 12th November at 11.59pm

Annual Leave: 33 days (plus eight bank holidays pro rata)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

Following a period of successful growth, we are investing in our people, technology and infrastructure to better meet the changing needs of those we serve. To support this transformation, we are seeking a Deputy Director of Finance and Governance to play a pivotal role in strengthening our finance and governance capabilities.

Within this key post, you will lead a team of finance and governance professionals, supporting the Director of Finance and Corporate Services. You will ensure reliable and accurate financial reporting for the charity, oversee finance projects, and establish a proportionate, robust risk and governance framework.

As a strategic leader, you will contribute to the overarching strategy for Finance and Corporate Services, collaborating with the director to develop and implement the Finance and Governance strategy, ensuring this aligns with the Dementia UK’s organisational goals and translate into clear, measurable targets. Collaboration with the fundraising and program teams will also be essential to ensure accurate financial management of grants and donations.

To succeed, you will be a fully qualified accountant (ACA, ACCA, CIMA, or equivalent) with extensive senior-level financial management experience, ideally within the nonprofit or charity sector. A strong working knowledge of Charity Commission and SORP reporting requirements is essential, along with experience in creating and implementing strategic finance initiatives. You should also have a background in managing audits and working within governance and risk management frameworks.

Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Are you an outstanding Public Affairs Manager?  Would you love to create positive impact for people experiencing homelessness? Prospectus are excited to be working exclusively with Centrepoint to find their new Public Affairs Manager. Centrepoint are a charity based in the United Kingdom that provides accommodation and support to homeless people aged 16-25.
 
This role is available on a permanent contract and full-time basis. The salary band is £44,500-£52,785 and is also available on a hybrid basis, where the postholder will attend the London office two days a week.
 
In this Public Affairs Manager role, you will work with a super talented and passionate research and policy team and manage a team of fully engaged officers. This role offers the right person a career opportunity that you can always be proud of.
 
You will design and deliver Centrepoint’a public affairs strategy. You will identify and keep up to date with key political issues affecting young people across housing, support and Parliament legislation. You will represent Centrepoint at external meetings, conferences and events, presenting Centrepoint’s public affairs objectives. You will also develop and maintain relationships with external stakeholders and internal colleagues.
 
To be considered for this role, you will have experience in public affairs and/or politics. You will have experience of influencing change at a local or national government level. You will have experience in management and leading a team. You will have detailed knowledge and understanding of parliamentary and legislative processes. You will have a knowledge of structures of government and experience of analysing, interpreting and developing social policy,
 
You will be a strong relationship builder.  Creating effective stakeholder relationships internally and taking the Centrepoint vision externally to make the world without youth homelessness a reality. You will have the ability to construct reports and strong time management capabilities.
 
Have you got this?  If so, reach out to us and email George at Prospectus to discuss further and to receive the full job pack.
 
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Prospectus is excited to be working exclusively with Lupus UK in their search for a Finance and Resources Manager to take lead responsibility for the effective and efficient day to day operation of the organisation's finances. This is a part-time (4-days a week), permanent role offered remotely, hybrid or office based.

Lupus is a chronic autoimmune disease which is uncommon, complex and poorly understood. It affects the immune system and can cause lasting damage to the kidneys, skin, heart, lungs and/or brain. Lupus disproportionately affects women and people from Black African, Caribbean, and Asian ancestries. Around 50,000 people in the UK are thought to have lupus (approximately 1 in 1000).

LUPUS UK is the only national charity supporting people living with lupus and those that care for them. We hold an ambition for a world where people with lupus can live full and active lives. We work hard to empower people by providing information about lupus and offering support, so their voices are heard and their condition diagnosed and managed effectively.

Reporting to the CEO, the Finance and Resources Manager will ensure the effective, accurate and efficient day-to-day management of all financial matters, including preparing monthly management accounts and cashflow forecasts. The postholder will be responsible for providing strategic financial advice and analysis to the CEO and Board by preparing and presenting finance papers. Additionally, the postholder will lead on the relationship with Landlord, HR, IT and legal service provides. The Finance and Resources Manager will play a full role in the senior leadership team, contributing to the overall development of organisational capacity.

To be successful, you will have considerable experience of day-to-day financial management in a comparable role. You will have detailed knowledge of accounting principles and proficiently in accounting, with an accounting qualification beneficial, but by no means essential. You will have demonstrable charity sector experience, including strong knowledge of Charity SORP, gift aid claims and restricted/unrestricted charity funds. You will have excellent communication skills, able to be a strong team player and contribute to the overall development of the organisation.

To discuss this role further, in the first instance please apply with your CV only.  Strong candidates will be contacted for a more in-depth conversation and the full job description.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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Are you ready to join The King's Trust and step into a vibrant role where you'll build meaningful connections and nurture relationships with our extraordinary external delivery partners and volunteers, all in the pursuit of connecting with the young hearts and minds we're devoted to supporting? If the answer is yes, read on!

Take the lead in welcoming, training, and expertly managing a group of delivery partners and volunteers. Your mission will be to ensure that our young people have an exceptional experience and achieve those positive outcomes that change lives. You will also be kept engaged as you’ll be required to travel within your local area to support the delivery of programmes as well as programme visits.

Assist and support our delivery partners and volunteers in bringing The Trust's programmes to life. They'll rely on you for access to training, resources, qualifications, and guidance in adhering to our top-notch quality standards. You’ll also be our compliance hero, ensuring that our delivery partners and volunteers are up to speed with all the necessary policies that keep things running smoothly. You'll be our go-to person, ready to tackle any minor concerns or issues that come our way.

Your knack for precision will shine through as you meticulously record information and data on young people, volunteers, or partners. It's all about ensuring that each step of their journey is accurately documented in our systems and aligns perfectly with the requirements of our funding contracts and is at the forefront of championing Equality, Diversity, and Inclusion. Your sheer enthusiasm and commitment will ignite some transformative action, sparking real change as we put those local plans into play and excel in achieving our EDI goals!

Do you have the creativity to facilitate best practice sharing, energise networking sessions, and throw sensational end-of-programme parties? Are you ready to step up and lead sessions with young people when the moment calls? Having a background in education or an understanding of the education system could be an advantage when joining some of our teams, it's like having an ace up your sleeve, whether you're familiar with the intricacies of the school year or you've walked in the shoes of a teacher.

If you are a strong communicator with sharp problem-solving skills and can transform ordinary moments into unforgettable events, you could be just the person we are looking for.

Expect the unexpected and embrace it. Come and be a part of our mission!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We are a Stonewall Diversity Champion and an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks by the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Are you looking for an opportunity to grow your press and public affairs career at a well-respected health and safety related organisation? Prospectus is delighted to be working with an organisation which creates huge impact in terms of life saving and avoidance of fatal and life changing injuries. The Press and Public Affairs Manager offers the opportunity for an experienced and proactive Press Manager to grow their public affairs experience in what could develop into a high profile role where you will be developing a network of contacts in the political field.

This role is available on a permanent contract and on full-time basis, 35 hours a week. The annual salary for the role is £45,000. There is hybrid working arrangements with travel to the organisation’s Birmingham office one day a week.

We are interested in speaking to you if you have knowledge/and or experience of working in public affairs and a proven track record in delivering first-class media relations. You will also have familiarity with television and radio interviews and be skilled in articulating complex policy procedures. It goes without saying in a role such as this, that you have excellent communication skills and are able to develop professional relationships with various stakeholders internally and externally.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

We are seeking a dynamic director of member support and development, to lead a team that supports, inspires and champions hundreds of community groups across Britain, engaging people with their local railways and delivering empowering community projects. You’ll be helping communities to come together, take action and have a voice on sustainable and inclusive transport and development.

About this role

This role couldn’t be more crucial to who we are and what we do: putting our members and their local communities at the forefront, empowering them to achieve their goals, and ensuring we and our partners are listening to and learning from their insights.

As a member of our senior leadership team, reporting to our chief executive, you will manage, lead and develop our support and development team, with nine passionate and knowledgeable staff.

Your job is to ensure the team excels and thrives in its work supporting and developing our membership to increase its impact, in line with our strategic goals and members’ locally-determined plans and ambitions. This includes nurturing togetherness, positivity and innovation, ensuring strong collaboration with our other teams, external partners and funders, and bringing new opportunities into community rail, while sharing its insights and experiences.

It’s an exciting time to be joining community rail, with the movement expanding, increasingly influential in rail and transport development, a burgeoning evidence base, and growing recognition of its relevance in tackling the climate crisis and social inequalities.

Main responsibilities:

1. Manage, lead, support and develop our support and development (S&D) team, ensuring effective delivery and performance against our aims, objectives and plans, and ensuring the team’s work is well-planned, coordinated, evidenced and reported;
2. Lead on the development, delivery and regular review of a strategy and annual plans, targets and budgets for the S&D team, engaging the team and our funders effectively in this process, drawing on member, partner and Board input, and aligning with our overarching strategy;
3. Nurture a member-orientated, empowering, positive approach in the S&D team, in line with our values, ensuring high-quality provision of support, advice and signposting, balancing proactiveness and responsiveness, and being attentive to members’ needs and input, as well as wider contexts and opportunities;
4. Help our team to show positive leadership and provide intelligent, effective support, training and development services to our members around community engagement and empowerment, social inclusion and diversity, sustainable and healthy travel and socio-economic development – including by listening to members, continually developing the team’s knowledge, skills and networks, and enabling the team to signpost, refer to and collaborate with organisations with useful expertise/services;
5. Coordinating with our other teams, forge and maintain strong external partnerships, especially leading on those that help us support our members better and bring them opportunities, such as with train operators, corporate partners, third sector organisations, and at operational level with devolved/regional/combined authorities;
6. Continually monitor and develop the S&D team’s performance and impact, including using member, partner and colleague feedback, supporting staff to consider and maximise effectiveness, driving innovation and efficiencies, and developing ways to assess and evidence our impact, especially as our membership continues to grow;
7. Manage our activity supporting the creation and development of new or emerging community rail partnerships, station groups and community stations, and our support for those undergoing major change or challenges, ensuring this is carefully balanced with existing members’ needs;
8. Ensure our members’ voices, experiences and insights can be effectively used by our other teams and external partners, in their delivery, planning and strategic influencing work, especially ensuring that case studies, stories, examples and views are fed through to our communications, policy and events activity;
9. Play a key role in our liaison with and reporting to our own funders, and other major funders of our members, including ensuring effective monitoring and evaluation of our S&D work, collating good evidence of our own and our members’ impact, and maintaining a robust awareness of and ability to advocate on opportunities and risks in community rail;
10. As a member of our senior leadership team, work closely with senior colleagues and across the organisation, and liaise with our Board as relevant, to co-ordinate and manage the delivery of our overarching strategy, reinforce our values, ensure the whole team is engaged with our mission and purpose, and to show external leadership across our members, partners and beyond.

Skills and competencies:

1. Strong leadership and management skills, including a track record in managing, developing, drawing on and getting the best from a multi-faceted team, and working in and driving positive change in a complex, rapidly-evolving environment;
2. Significant experience and demonstrable experience in community engagement and community-led projects, ideally from both professional and voluntary positions, and ideally experience in supporting and advising community initiatives;
3. Experience in successfully planning, developing, delivering and evaluating programmes with positive social outcomes, including reporting to funders;
4. Experience working collaboratively and forming mutually-beneficial partnerships and professional networks, ideally with experience of developing corporate partnerships and/or funder relationships;
5. An understanding of how to evidence and increase social impact, particularly in relation to community development, empowerment and sustainability;
6. Awareness of and a strong commitment to community empowerment, social inclusion, social justice and sustainable development, with a good grasp of the importance of public transport and sustainable travel, and community-led action, to these agendas;
7. Excellent communication skills, articulate and assertive, with the ability to work constructively, diplomatically and persuasively with stakeholders at all levels and handle challenging situations;
8. Excellent organisational skills, with the ability to work under pressure and meet deadlines while dealing with competing priorities, and an evidenced ability to support a team to do so;
9. IT literate and competent using Office applications, the internet and CRM/database/recording systems;
10. Appropriate qualifications and professional development demonstrating knowledge and skills in line with the above, and a commitment to ongoing learning and development.

Other information

As you will be home-based and managing a dispersed team, we are flexible about your location. However, you will be expected to travel to our office in Huddersfield for in-person full-team meetings quarterly, and you will need to bring your team together at a central location with similar regularity in between. On top of this, attendance at occasional in-person events and partner meetings, and visits to members to learn more about community rail and assist the team, will be important. We therefore welcome applications from those with decent public transport links, not too far from a railway station to enable journeys to be made sustainably.

This is a full-time position, 37 hours per week. We use a flexi-time system, with the core hours 10am-3pm, and we are committed to being a flexible, supportive and understanding employer. This is a permanent position with a probationary period of six months.

Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.

Trees for Cities is an independent, national charity that works with communities to plant and care for urban trees, helping to create greener and healthier cities across the UK and internationally for the last 30 years.

We are in a pivotal decade for environmental action, and our current strategy, The Turn of Trees (2022-25), is focused on engaging communities in climate action through the simple yet powerful act of tree planting. Looking ahead, our new strategy launching in 2025 will build on this momentum to create a social movement for tree equity - ensuring that all communities regardless of socioeconomic status, race, or geographic location have access to the benefits that trees provide, including cleaner air, cooler temperatures, improved mental health, and enhanced biodiversity.

The Role
We are seeking a dynamic and visionary Head of Marketing & Digital Engagement to lead our efforts in inspiring, engaging, and empowering communities, volunteers, and supporters across the UK. This is a critical new role, focused on implementing and operationalising our new strategy, enhancing our reach, and building the foundations for our future growth. The role offers the opportunity to lead the development of Trees for Cities’ first national digital engagement strategy, ensuring we build strong connections with communities and supporters through creative campaigns and digital platforms.

Key Responsibilities

• Lead the development and delivery of our first national digital engagement strategy, driving public awareness and support for urban trees.
• Inspire and mobilise communities and supporters through innovative campaigns that highlight the benefits of tree planting and urban greening.
• Collaborate with senior leadership to ensure the successful implementation of our organisational strategy, enhancing our digital presence to extend our reach.
• Oversee a talented marketing and engagement team, providing leadership, direction, and fresh ideas to foster growth and deepen our connections.
• Act as a senior voice in the organisation, influencing decision-making and shaping the future direction of Trees for Cities.

About You
We are looking for an experienced marketing leader with a passion for the environment and community engagement. You will have a proven track record of developing and implementing successful digital engagement strategies, and experience leading creative campaigns that inspire action – this could be within a charity or a wider commercial setting. You will be an excellent communicator, capable of influencing at a senior level, and able to bring fresh perspectives to the organisation.

Why Join Us?
At Trees for Cities, we pride ourselves on our warm, inclusive, and vibrant work culture. Our team is deeply motivated by the cause, and we are committed to supporting each other as we work towards a greener, healthier future. This is a fantastic opportunity to join an organisation making a tangible difference in urban environments and communities across the UK.

If you are passionate about mobilising social action and inspiring change, and have the skills and experience to lead our marketing and digital engagement efforts, we’d love to hear from you.

To learn more about the role and organisation, including how to have an informal conversation about the opportunity and apply, please download the full appointment brief.

Closing date: 17 November 2024

Panel Interview Dates: 2 December and then 9 December 2024

Role Overview:

The Talent Set is proud to be working with a great charity as they search for an Individual Giving Manager to support them for an initial 3-month opportunity.

The Individual Giving manager will develop, grow, and manage the organisation’s supporter recruitment program through regular giving, lottery, cash, and payroll giving. They will plan and optimise activity to attract and retain supporters, using data to test and launch new products and propositions.

Key Responsibilities:

• Develop, grow, and manage the charity’s supporter recruitment program through regular giving, lottery, cash, and payroll giving.
• Plan and optimise activity in line with the Supporter Giving, Legacies and wider Fundraising strategy.
• Use supporter insight to test and launch new products and propositions to attract and recruit new supporters.
• Develop engaging content to retain, nurture, and encourage repeat giving.
• Drive successful acquisition strategies and deliver campaigns across cash, regular giving, and lottery income streams, predominantly through paid digital activity.
• Create and test new individual giving propositions and products.
• Develop engaging welcome journeys for all new supporters.
• Work across other teams to develop a conversion strategy that increases engagement, income, and Lifetime Value.
• Manage the Give As You Earn portfolio.
• Manage external suppliers, including the digital marketing agency.
• Ensure campaigns are delivered within budget and deliver against KPIs.
• Monthly finance reporting against income and expenditure.
• Create a test and learn strategy across all activity.
• Develop strong internal relationships with colleagues.
• Continuous horizon scanning across the sector to spot trends and opportunities.

Person Specification:

• Digital fundraising, specifically paid social
• Strong project management
• Exceptional communication skills
• Budget management and reporting
• Strong relationship development
• Decision making based on evidence
• Understanding of Fundraising regulations
• IT literacy with working knowledge of Microsoft Office, CRMs, and digital fundraising platforms
• Experience in Direct Marketing across online and offline channels
• Experience in supporting the development of acquisition strategies
• Experience in campaign planning and management
• Experience in data selection, analysis, and interpretation
• Demonstratable budget management
• Ability to deliver high-performing campaigns under pressure and to tight deadlines
• Experience in reviewing month-on-month analysis of activity to improve and optimise products
• Experience in improving supporter journeys and user experience
• Experience in supporter communications for stewardship

What’s on Offer:

• An initial 3-month role with the potential for extension.
• Flexible working pattern with hybrid and remote options considered.
• An extremely competitive day rate of £175 per-day PAYE + daily holiday (Inside IR35).
•  

Note: Whilst we do our best to get back to every application, due to the volume of interest this is not always possible.

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Salary: £42,453 starting salary (salary range will increase due to max £45,539 via the length of service). Plus £4190 Inner London Weighting if based in London per annum

Contract: Permanent basis

Hours: Full-Time 35 hours per week (excluding lunch breaks)

Location: Any Refugee Action Office: London, Manchester, Birmingham, Bradford.  We will consider a UK-based hybrid working option. Some travel to our London office will be required.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

About the role

This role will be responsible for leading on the digital communications and content strategy, in collaboration with the digital communications and brand lead. The strategy will have a focus on developing fundraising messaging and digital influencing campaigns in an integrated way across all related channels to drive forward our ambitious fundraising and campaigns plans.

As part of the award-winning Fundraising and Brand team at Refugee Action, you will help create and implement bespoke supporter journeys across multiple online platforms with the aim of significantly raising our online presence, increasing donations, inspiring change and supporting the organisation’s growth. You will be a critical bridge between the Campaigns and the Comms & Digital teams, ensuring that our strategies are aligned and insights based. You will have the opportunity to create content, marketing materials and strategically manage social media and web operations for Refugee Action at a critical and exciting time.

To succeed in the role you will need to demonstrate:

• Proven ability to lead strategic digital content creation and understanding of the importance of emotional storytelling to successful fundraising and campaigning.
• Strong creative content development and strategy skills, including experience with Adobe Creative Software or similar (demonstrable video and image editing skills).
• Knowledge and experience of developing, delivering and managing specialised digital activism plans for campaigning.
• Knowledge and experience of campaigning and activism: knowledge of campaigning methods and tactics and a good understanding of what motivates people to take action.
• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it. 
• Strong understanding of how campaigning can achieve change and shift power.
• Strong understanding of the role of digital tactics in the development and execution of campaign and fundraising strategies.
• Extensive experience of developing strategic digital communications within a charity or not-for-profit organisation with the aim of digital mobilisation.
• Experience of developing and implementing digital acquisition strategies across various channels, with a view to increasing donations.
• Thorough understanding of the digital landscape, and emerging trends in web and social technology.
• Good knowledge of website content management systems and Engaging Networks or a similar platform.
• Understanding of branding and core design principles.
• Experience of leadership skills and understanding of how to motivate a team and support the development of direct reports.
• Ability to build good working relationships across teams within a culture of generous collaboration.
• Understanding of cultural diversity and the ability to work with people from a range of different cultures.

Those with lived experience as a refugee are particularly encouraged to apply

Closing date: 23:59 on Sunday 3 November 2024

Interviews: 14 November 2024 (on Zoom)

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations 
• Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.

Role Title:  Programme Quality and Assurance Manager

Salary:  Band D up to  £47822

Location: London

Tenure: Permanent

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.    As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.   

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you ready to take on a dynamic and rewarding role that puts you at the heart of humanitarian response efforts? 

Then we'd love to hear from you! 

At ActionAid UK, we are looking for a passionate Programme Quality and Assurance Manager to lead and manage our grant and contract processes, ensuring that our humanitarian programmes deliver real impact across the globe. In this exciting and innovative position, you will have the opportunity to oversee the management of contracts with key donors such as the FCDO, START Network, and UN, driving project success through strategic thinking and strong collaboration with international teams. 

As the central figure in managing programme quality, you will play a pivotal role in shaping ActionAid’s approach to humanitarian programming, ensuring cross-programme coherence, effective risk management, and continuous learning. 

This role offers the chance to engage with diverse stakeholders, from ActionAid country offices and consortia partners to institutional donors and NGO networks. You will help build the capacity of teams to manage contracts at a high standard, ensuring that ActionAid remains compliant with donor expectations while pushing forward innovative practices to sustain income and enhance programme quality. 

As part of the Programme Quality & Assurance team, your work will directly contribute to empowering women, protecting rights in crisis situations, and fostering resilience in vulnerable communities. With opportunities to influence donor funding policies, participate in high-level forums, and contribute to strategic decision-making, this is a role for someone who thrives in a fast-paced, impact-driven environment. If you have a passion for humanitarian work, experience in donor management, and a commitment to making a real difference, we want to hear from you! 

Join us at ActionAid UK and be part of a team that is driving change and delivering hope to those who need it most. Apply today and help shape the future of humanitarian action!  

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer. 

Additional Information: 

Diversity, Equality, Inclusion and Belonging: 

Diversity, Inclusion and Belonging are key to our organisational culture.  We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees.  We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities. 

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. 

Referencing and Safeguarding: 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices: 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.   

ActionAid UK has a hybrid working policy for many of our roles.  The requirement will vary from team to team and the responsibilities of individual roles.  As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.”  Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.   

Please note that ActionAid UK does not offer fully remote working options.  We encourage you to discuss hybrid working expectations at interview. 

Recruitment Processes: 

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.   

If we receive a very high response, we may close the vacancy early and will not accept further submissions.  

We are looking for a part time Information & Advocacy Community Support Worker in Scotland.  You will be home based living in the North of Scotland.

You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home based in the North of Scotland. 

Please note: you will need your own car and be able to drive for this role.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable