Supporter Experience Officer Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that there are x2 positions available for this role.
This role sits within the Digital Section in the Communications Directorate, reporting into the Digital Marketing & Fundraising Manager. You will work within an ambitious and passionate digital team and across the organisation to develop our holistic digital strategy through the oversight and management of digital channels, plans, and schedules, and by implementing the plans as well as empowering the teams to manage their own digital campaigns.
The post holder will also provide training to teams as part of our objective to upskill the organisation. The post holder will also be responsible for finding opportunities to generate leads and push new and innovative ideas.
You will have experience of using digital marketing and fundraising techniques with a test and learn approach, including social, PPC, display and email.
If you are an ambitious experienced digital expert looking for your next challenge and would like to play a key role in The Salvation Army’s digital growth, this could be the role you’re looking for.
Happy to talk flexible working
At The Salvation Army we strive to make flexible work arrangements available to everyone. Therefore, for this position, we are open to considering options that meet your needs and the needs of the department.
Our flexible options include agile working (a mix of remote and a minimum of 40% Office Based), agile flex (Less than 40% office based), home-based working (irregular office attendance less than 1 day per month at a Salvation Army site), job sharing and compressed hours (full-time hours condensed into a shorter week). If you would like to know more or discuss any details about this vacancy, please contact us.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Working hours: Minimum of 35 hours per week
Closing Date: Wednesday 2nd October 2024
Interview Date: To be confirmed
Appointment subject to satisfactory references, proof of right to work in the UK,
For details of how to prove your right to work in the UK please visit the Government website and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.
Location: Crisis Skylight Birmingham, 303 Rhubarb Building, 25 Heath Mill Lane, Digbeth, B9 4AE.
You will be able to work from home one day per week in line with Crisis’ Hybrid Working Policy. You will be expected to travel around Birmingham and wider West Midlands on a regular basis to meet with partners and stakeholders. National travel i.e., to London Head Office or other Skylights will take place on average once every six weeks.
About the role
Crisis Skylight Birmingham has been established in the city since 2010, delivering trauma informed services to our ,clients all underpinned by our commitment to Psychologically Informed Environments and supported by Clinical Psychologists.
We are a dynamic, innovative, and values-led organisation, with the opportunity and flexibility to develop our services to meet the needs of the people we work with. We have just begun to embark on an ambitious, new 10-year strategy, which will see our services evolve to become hubs, delivering best in class services alongside partners, increasing our influence to see systemic change to end homelessness for the people and places we work.
The Director of Crisis Skylight Birmingham will be responsible for leading and developing strategic partnerships across Birmingham and the West Midlands region. This is an exciting opportunity to develop and lead the service into our new 10-year strategy, influencing key local and national political, community and business leaders, partners, and providers to drive forward our strategic priorities all with the aim of ending homelessness. You will play a key role as a decision marker on the Client Services Senior Leadership Team, along with your counterparts from across the different regions of the UK.
About you
We are looking for an experienced, innovative, compassionate, bold, collaborative senior leader from the homelessness, health, safeguarding or associated sectors. You will have experience of building relationships with senior leaders to develop strategic partnerships with the aim of achieving strategic objectives including but not exclusively, in areas of change management, strategic development of services,.& leading collaborative partnerships that directly contribute to achieving performance targets You will have the motivation, commitment, and vision, able to influence a range of audiences and able to articulate a compelling case for change to key decision makers across the West Midlands . You will be a leader in your field, with experience of operational delivery, ensuring high quality and safe services to vulnerable adults, with the ability to provide clear leadership to your team.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
If you would like to speak to someone about the role or understand more about Crisis and the work that we do, please e-mail Matthew Green, Director of Operations. Contact details can be found on our website.
Closing date: Sunday 6 October 2024 (23:59)
Interviews will take place on Tuesday 22 October 2024 at Crisis Skylight Birmingham, 303 Rhubarb Building, 25 Heath Mill Lane, Digbeth, B9 4AE.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Purpose
We seek to appoint an experienced Project Development Officer to manage the
Stricklandgate House 4 Sustainable Heritage Project (SGH4SH). Do you have substantial
experience in project management, heritage, community engagement and the third
sector?
We are looking for someone to lead and manage our National Lottery Heritage Fund
Project: Stricklandgate House 4 Sustainable Heritage: Where heritage meets the day-today
(SGH4SH).
Introduction
Stricklandgate House (SGH) is a Grade II listed Georgian Building, which has a fascinating,
varied history and heritage significant to Georgian Kendal. Stricklandgate House Trust (SGHT)
took over ownership of the building in 1998.
SGH operates as a centre for charitable and voluntary organisations for the area. SGH supports
and promotes the charitable and voluntary sector in the delivery of their services by providing
reasonably priced accommodation, common services, facilities, and support. SGHT also
provides counselling space and conference and meeting facilities.
SGHT are the stewards of the building and its heritage; responsible for preserving, enhancing,
and promoting the heritage of the building.
Project Overview
We have been successful with a stage one application to the National Lottery Heritage Fund to
redevelop and enhance Stricklandgate House to become a heritage and community hub in
addition to strengthening is core business of supporting the third sector.
The reimagined building will feature exhibition space for heritage and culture, a community hub
in the centre of Kendal and a strengthened Third Sector hub. It will involve the redevelopment of
a modern annex that separates the Georgian town house from the historic Coach House and
will rediscover and enhance the Georgian features of the Town house, service wing and Coach
House.
The project will deliver a programme of heritage activities in collaboration with heritage
organisations and charities and encourage heritage engagement with underserved groups.
Heritage information and interpretation will feature on site and the building will be enabled to
move to net zero. We will provide engaging information and interpretation about the way in
which we have moved to net zero to inspire others and become an example of how a building of
heritage can be manged sustainably.
The community hub will deliver community facing activities and events in collaboration with
community organisations and local councils.
The project is summarised below in terms of outcomes and objectives:
• Outcome: An accessible, rich, valued, and sustainable heritage setting that strengthens
the charitable, voluntary and community sector in Kendal and Westmorland and Furness
in the delivery of their services.
o Objective 1: The conservation and interpretation of the built and historic heritage
of SGH, growing engagement, understanding, appreciation and value within our
local communities and with visitors.
o Objective 2: Increasing the supply of attractive, fit for purpose accommodation
and meeting space, flexible and affordable in use.
o Objective 3: Create a vibrant community hub for heritage engagement and
community activities and events.
o Objective 4: Address the challenges of climate change by actively pursuing net
zero, showcasing the technology and becoming an exemplar of a heritage
building sustainably managed.
Full Job Description and supporting information available through our website
The following documents are part of our application to the National Lottery Heritage Fund
• Full Role Description
• Project Description and invitation to participate
• Stricklandgate House - Design Report
• Stricklandgate House - Conservation Management Plan and Condition
• Stricklandgate House – Access Audit
• Stricklandgate House – Consultation Report
• Activity Plan (Outline) and Action Plan
Role Purpose
To manage the Stricklandgate House 4 Sustainable Heritage Project (SGH4SH).
Principal Activities
1. Responsible for project planning and project delivery.
2. Responsible for budget management, and the production of accurate and timely financial and project delivery reports.
3. Ensure that appropriate policies and procedures are developed where necessary.
4. Ensure that finance and procurement rules are followed.
5. Supervise the Community Engagement Officer and the work of Specialist Consultants in Heritage Interpretation and Audience Development.
6. Together with the Community Engagement Officer and Project Board, lead on the production of the Activity Plan.
7. Support the Community Engagement Officer in the delivery of pilot engagement activities
8. Participate in the development of building and conservation design options
9. Develop and deliver a communications plan for the project.
10. Assist the Centre Manager in the delivery of the Fundraising Strategy
11. Develop the engagement and contribution of partner organisations with Stricklandgate House
12. Lead on the design of the monitoring and evaluation plan and ensure that appropriate data and information is collated and recorded.
13. Liaise with the design team and Clerk of Works to ensure that build design and delivery remains on schedule and within budget.
Competency requirements
Ability to:
1. Value people and organisations and work in a co-production way.
2. identify, appraise and develop opportunities.
3. Be determined and resourceful in finding and delivering solutions.
4. Organise multiple strands of activity to deliver project outcomes.
5. Manage project financial resources.
6 Develop and maintain records of project activity.
Skills and knowledge requirements
Project management (E),
Supervisory experience (E)
Grant funding and reporting (E)
Management of project financial resources (E)
Communication skills - verbal, numeracy, written (E)
Partnership working (E)
Development and maintenance of project records (E)
Clean driving licence (D)
Experience requirements
Working in the charitable / voluntary sector (D),
Project development and management experience (E)
Capital project management experience, and preferably of a heritage building (D)
Working in a heritage setting (D)
Supervising consultants (D),
Working on projects funded by trusts / Lottery and particularly the Heritage Fund (D),
Working with a diverse range of communities and stakeholders (E)
Locational requirements
Based at Stricklandgate House. (Part Remote working will be acceptable, subject to project requirements)
Safeguarding requirements
As the role may directly work with vulnerable people and a DBS check will be required
Annual Leave
28 Days inclusive of public holidays
Expenses payable
Work related travel expenses in accordance with the Expenses Policy
Pension
Workplace pension
Date/Revision
1st August 2024
The following documents are available through our website:
• Full Role Description
• Project Description and invitation to participate
• Stricklandgate House - Design Report
• Stricklandgate House - Conservation Management Plan and Condition
• Stricklandgate House – Access Audit
• Stricklandgate House – Consultation Report
• Activity Plan (Outline) and Action Plan
Please send your CV and a covering letter describing how you fit the above criteria
Deadline for applications 12 noon 9th October 2024
The client requests no contact from agencies or media sales.
Beat the UK’s eating disorder charity is seeking a new Director of Fundraising, this is a fantastic opportunity if you are looking for a new challenge or if you are considering stepping up into your first Director role. You would be joining a strong supportive leadership team who work collaboratively and are committed to demonstrating the values of the organisation. Central to their success is the commitment to build and maintain supportive and mutually empowering relationships with colleagues, supporters, and beneficiaries. One of the ways to support their people in terms of wellbeing is that all staff work a 4-day week/34 hours at full time pay – this was introduced during COVID and due to it’s success has continued.
The Organisation
Beat is the UK’s eating disorder charity. Founded in 1989 as the Eating Disorders Association, Beat's mission is to end the pain and suffering caused by eating disorders. Its national Helpline exists to encourage and empower people to seek help quickly, as early treatment greatly increases the chances of recovery. Individuals can reach out to Beat online or by phone, where they will be listened to, helped to understand the illness, and supported in taking positive steps towards recovery.
Beat also extends support to family and friends, providing them with essential skills and advice to assist their loved ones while maintaining their own mental well-being. Beat shares a vision of ending the pain and suffering caused by eating disorders and is driven by the people it serves, the impact it can make, and the commitment shared among its members.
More information about Beat can be found on their website.
The Role
Beat is seeking someone with the ambition, creativity, and drive to build on its recent success and help the organisation reach a new level of influence and impact. The ideal candidate may already be working at the Director level or may be looking to step up into the Director role after leading a successful team within a larger fundraising function.
Person specification
- Significant experience at a senior level in a fundraising function with good understanding of all aspects of charity fundraising and a proven track record of raising significant sums and managing relationships in at least one key area.
- Experience in developing and monitoring the implementation of strategies, budgets and operational plans.
Please download the Candidate Information Pack for further information.
How to Apply
If you would like to be considered for this exciting opportunity, please provide:
• An up-to-date CV
• A supporting statement of no more than 1 side of A4, outlining your experience, motivations and suitability for the role.
If you have any difficulty uploading your application or if you would like to have an informal and confidential discussion about the role, please contact Melissa Baxter - Managing Partner, Charities.
Application Closing Date: Monday 30th September 2024
Interviews with Beat: Week commencing 28th October 2024 (TBC)
Harris Hill are delighted to be working with a medical research charity to recruit a Senior Individual Giving Officer. The Senior Individual Giving Officer will deliver and support the Individual Giving programme, which includes direct marketing fundraising campaigns and communications, through multiple channels.
You will work on creating Individual Giving appeals, writing compelling communications which will inspire and drive income. The ideal candidate will have experience of working in a charity environment, and be able to manage multiple projects simultaneously.
This charity are investing in technology to ensure they are able to use a data driven impactful approach to their donors, and are keen for someone to employ a test and learn approach to develop their successful programme further, meaning excellent development opportunities for the right candidate.
Key responsibilities will include;
- Managing direct marketing campaigns in a charity environment.
- Leading projects from start to finish.
- Creating compelling and professional communications for a variety of audiences and channels.
- Analysing campaign results and using insight to optimise future campaigns.
- Collaborative working with multiple internal and external partners to deliver campaigns.
This is a full time, hybrid working position, requiring 1 team working day per week in the North London office.
This position is available now so will be interviewing candidates on a rolling basis, so please don’t delay your application. Please apply below now with your CV and a consultant will be in touch to discuss your application further.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Land and Property Manager vacancy
Permanent
Full time or part time by negotiation
£45,000 - £55,000 pro rata dependent on experience
Based in Great Malvern, Worcestershire
The Malvern Hills Trust owns and manages 1,200 hectares of this iconic landscape ranging from suburban green space in the heart of Malvern to remote hill land.
We are seeking an experienced individual to oversee all aspects of the Trust’s property management in line with the Malvern Hills Acts. Reporting to the CEO, the candidate will be responsible for the safe provision of visitor infrastructure, boundary and real property management, land acquisition, licensing and planning across the estate.
The successful applicant will be:
· Educated to a degree standard or equivalent by experience
· Hold a chartered surveyor qualification or be working towards it
· A member of a relevant professional body e.g. RICS or CAAV
· Able to manage difficult issues with a level of sensitivity in contribution to the Trust’s overall reputation
· A good negotiator
· Full valid UK driving licence.
Further information about the role can be found on our website
How to apply
Candidates must apply by completing our application form which is available on the website. A supporting CV may be enclosed also. This must be submitted via email Malvern Hills Trus or post to Reception, Malvern Hills Trust, Manor House, Grange Road, Malvern, WR14 3EY, marked Private & Confidential.
Closing date: Wednesday 9th October (12 noon)
Interview dates will be confirmed and published on the Malvern Hills Trust website in due course.
Equal opportunities
The Malvern Hills Trust welcomes applications from individuals of all backgrounds and abilities who meet the criteria for this role. It is our aim to foster a culture that embraces equality and values diversity which will help us to ensure that everyone feels involved and included in our plans, programmes and activities. See our Equality, Diversity and Inclusion Policy available on the Malvern Hills Trust website.
Malvern Hills Trust is the working name of the Malvern Hills Conservators (Reg charity number 515804).
Manor House, Grange Road, Malvern, Worcestershire WR14 3EY
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development?
Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO).
Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, accessing employment-focused training, and engaging in personal development activities.
As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance.
The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information to conduct effective client interviews.
- Be able to work in a team, be organised and manage time effectively.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.
The successful applicant/s will need to complete a Level 3 Qualification in Advice and Guidance as part of their initial training.
We are open to considering part-time and ‘job share’ arrangements for this post.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Interviews: TBC
Please note interviews will be held face to face
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trusts and Foundations Manager
[Trialling hybrid working: 2 days in the office per month, which is subject to change]
Compulsory 2-week office attendance during an appeal
Salary: £40, 560 per annum.
Contract status: Full time, 3 years fixed term
***Please download the job description for full details***
This is a new role at the DEC and developed as a key part of the DEC’s 2024-2029 strategy. The DEC has a wide range of established relationships with trusts and foundations, many of which give 6- and 7-figure sums to DEC appeals. The Trusts & Foundations Manager will be responsible for providing excellent stewardship to our portfolio of trusts and foundations. In addition, the role will also be responsible for cultivating new relationships for the DEC through thorough research, and through the prospect development cycle, to raise money for DEC appeals. In addition to appeal fundraising, the Trusts & Foundations Manager will be responsible for delivering on a new core cost fundraising strategy, in close partnership with the Head of Philanthropy & Partnerships.
Demonstrable, transferable trusts and foundations experience and knowledge, (preferably within the humanitarian & charity sector), will hold you in good stead for this exciting new role.
Key responsibilities include:
Strategic Development: Develop and manage the trusts and foundations portfolio and create compelling proposals for future appeals and core costs income. Showcase new ideas and innovative approaches for growing and developing a pipeline of new prospects. Develop engaging stewardship plans.
Administrative Compliance: Lead and manage, robust and professional grant management, ensuring systems and processes are fit for purpose, streamlined and accessible. Remain compliant with grant terms and conditions, ensuring you are clearly communicating the unique contours of the DEC model whilst providing comprehensive and inspiring impact reporting.
Relationship Management: Maintain regular contact and collaboration with internal teams to collate a high-quality suite of communication materials and stewardship plans specific to a trust and foundation audience. Proactively reach out and build long-lasting relationships with funders to reach ambitious fundraising targets.
Monitoring and Evaluation: Monitor, measure and evaluate progress against the DEC’s strategic goals and funds raised from trusts and foundations. Prepare regular reports for senior management and trustees on the development, progress and future strategic actions for trusts and foundations at the DEC.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mission Aviation Fellowship (MAF) is a Christian mission organisation using light aircraft to deliver help, hope and healing in over 25 countries. For more than 75 years, MAF aircraft have been overcoming inaccessible terrain transporting mission and development agency staff, delivering urgent aid and medical supplies to transform the lives of remote and isolated communities.
We are now seeking an experienced, creative and enthusiastic Philanthropy and Partnership Team Leader to join our team to support the development of relationships with high-net-worth individuals, a wide variety of trusts/foundations and corporate supporters. In this role you will be responsible for managing a high performing and highly motivated team, to engage and enhance relationships with individuals, grant making trusts, corporate and institutional donors delivering against ambitious income targets.
Responsibilities Include
Strategic Planning
- To work with the Head of Philanthropy and Partnerships to develop and deliver a Major Gifts strategy with a focus on increasing income to meet ambitious funding targets, and to deliver the strategy through annual strategic planning, setting clear targets and KPIs focussing on year on year growth
- To lead on a departmental strategy for generating a pipeline of high-net-worth individuals and major gifts prospects
- Develop the annual budget for the team and take responsibility for the monitoring of income against budget.
Portfolio Management
- To work closely with the Head of Philanthropy and Partnerships, the CEO, Trustees and other stakeholders on prospect identification, cultivation and asks
- To personally manage a small portfolio of high-level donors, including institutional funders to secure five and six figure gifts and ensure their long-term commitment to the charity.
Team Management
- To oversee the operation of the Philanthropy and Partnerships team and to have direct line management responsibility for a team of four Relationship Managers, to ensure they are engaged, delivering agreed strategies, and meeting agreed financial targets
- To oversee all relevant fundraising activities, including research and analysis of current and potential prospects, ensuring that activity is data protection compliant
- To ensure the team maintains accurate records of relationships with major donors on our database, and to ensure that due diligence is carried out where required
- To over see the management of a range of events for supporters and prospects
- To support the Head of Philanthropy and Partnerships with planning and strategy as required
- Represent the Philanthropy and Partnerships team at quarterly review meetings and other forums as appropriate
- Manage the department budget effectively to maximise the impact of MAF operations overseas.
In common with all senior leaders you will need to:
- To role model organisational values, beliefs, and culture - contributing to the shared spiritual life of MAF UK as a Christian charity by leading and attending times of Biblical reflection and corporate prayer.
- To encourage team members to attend, participate and lead in times of Biblical reflection and regular corporate prayer.
- To lead, coach and mentor members to ensure that team and individual objectives are met.
- To participate in planning in accordance with the MAF UK strategic plan and as outworked through matrix and project teams.
- To support team members participation in agreed matrix and project teams,
- To keep line manager informed of all relevant and timely information.
- To comply with statutory requirements for handling personal and sensitive data and ensure that good personal data handling practices are developed, reviewed, and implemented in the team.
- To abide by the Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet.
- If required to travel annually outside of Europe to attend a bi-ennial medical at an approved provider to ensure fitness for overseas travel.
- Within remit implement and encourage practices to reduce our carbon footprint
Qualifications, Skills & Experience
- Educated to degree level
- Success and significant experience of fundraising from generous individuals and trusts. Candidates with significant experience in a relationship management role may also be considered
- Demonstrable experience in building effective long term relationships and influencing with Major Donors
- Significant management experience leading a successful team to meet agreed targets and working at a strategic level
- Demonstrable understanding of the provisions of GDPR legislation and the implications for fundraising
- Excellent communication skills (written and oral), including presentation and training skills.
- Highly effective influencer and communicator at all staff and external donor levels. Able to build effective, collaborative, and long-term relationships internally and externally
- Positive and persuasive individual who can handle complexity, conflicting priorities, and difficult conversations.
- Ability to supervise, negotiate, motivate, and envision team members
- Highly effective verbal reasoning skills, proactive with great attention to detail
- Proficient skills in Microsoft applications
- Efficient and organised approach, including time management, able to manage multiple deadlines and priorities
- Ability to work under pressure, multi-task, and coordinate, with multiple deadlines and stakeholders
- Budget preparation and control
- Knowledgeable and up to date with philanthropy in the UK and trends in the sector
Terms and Conditions:
- Location: This role is base at the MAF UK Offices in Folkestone, Kent. We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview.
- Working Hours: At least 36 hours per week, with 1 hour for lunch daily unpaid. Hours should be agreed with line manager.
- Annual Leave: Annual leave entitlement of 22 days per year and 8 paid public holidays per year.
- Pension Scheme: Non-contributory (10% of salary).
- Probation and Notice Period: 3 months each.
- Salary: Specialist £53,500 per annum
Deadline for applications: 29th September 2024
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota of:
Week 1 of rolling rota: Monday 3pm-11pm, Tuesday 11am-7pm & Thursday 3pm-11pm
Week 2 of rolling rota: Thursday, Friday & Saturday 7am-3pm
Week 3 of rolling rota: Tuesday, Wednesday & Thursday 11pm-7am
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Prison and Probation Housing Advice Workers
London
£35,578 - £39,227 pro rata
Secondment/fixed term opportunities until 31 March 2025 with the possibility of extension
Do you want to work in a role where you can support people to rebuild their lives?
Our client is currently looking for a Custody and Probation HAWk worker to be based in a Prison Establishment and Probation Delivery Unit (PDU). To support The Probation Services objective in reducing reoffending by preventing and ending homelessness.
They are a high achieving team that are undergoing an expansion, making this a great opportunity for someone who is interested in working in a prison to support homeless ex-offenders to help rebuild their lives.
The post requires the successful candidate to be on site 5 days a week (9:00 – 17:00)
In this role you will:
- Support clients to retain existing accommodation or to relinquish tenancies to avoid accruing rent arrears and debt.
- Support clients who will be homeless on release to access appropriate accommodation.
- Work alongside The Probation Service to achieve set interventions to prevent homelessness
- Work as part of a larger team based across 10 prisons and multiple probation offices
- Monitor and manage case load through the case monitoring systems
- Respond to new referrals in accordance with contractual timeframes
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Contribute to effective partnership working with Prisons, Probation, Local Authorities and others to enable suitable support plans and/or personal housing plans to be produced.
-
Consider existing risk assessments including engagement with MAPPA when making housing referrals so clients can access safe accommodation that reduces risk and promotes recovery.
Note, they have both full time and part time positions available in multiple locations
About you
They are looking for someone who has a passion in working with ex-offenders and people who are homeless/at risk of becoming homeless.
The successful candidate will also;
- Work as part of a multi-disciplinary, multi-agency team within the prison and probation environment and to maintain effective relationships with external agencies.
- Be able to work flexibly in a changing and often challenging environment
- Work to agreed deadlines and targets.
- Support clients with multiple needs, who may display challenging behaviour.
- Accurately report and record progress of work in a timebound fashion, in line with the contract requirements.
They are committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.
Closing date: 10am on 9 October 2024
*Applications will be sent over periodically with interviews for successful candidates arranged on an ongoing basis.
Hours: The daily work schedule will vary, depending on the needs of the role. With advance notice, there may be evening and weekend work. The post-holder is expected to work flexibly.
Location: This is a community-based in person role working across Bury and Bolton.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.
This role is a great opportunity to help shape our community based services, promote CABB, engage with stakeholders and support residents with to find a way forward.
We are looking to appoint a dedicated, flexible and client focused individual who enjoys working with a wide range of people across a number of venues.
As a Community Engagement Officer, you will be passionate about supporting disadvantaged and vulnerable people, with the ability to work with culturally diverse communities and groups. You will work with minimal supervision and be a vital and visible community resource. You will be responsible for engaging and supporting clients, and for developing effective working relationships with community partners.
Broadly, your primary responsibilities will cover the following areas:
- Act as the ‘face’ of CABB locally & build trust,
- Support the development and delivery of our social media communications,
- Attend community & stakeholder engagement events,
- Assess urgent matters which need specialist input and arrange internal referrals to colleagues within CABB for further information/ specialist advice & casework in money advice, welfare benefits, immigration, housing and community care,
- Support clients to access a specialist adviser via video chat software.
Our vision is for the Community Engagement Officer to be based wholly within the community, with some office attendance to meet with colleagues. They will have no casework responsibilities.
Excellent communication and interpersonal skills. You will self-motivated, with strong research, telephone and IT skills and have the ability to contribute positively whilst having a flexible approach to service delivery.
This is an evolving role, we’re seeking a highly motivated, outgoing and proactive individual to join our busy client, focused team.
At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.
To Apply
You can view the job pack on our website, which includes full details of the role and person specification.
Closing Date – Monday 14th October 2024, 10:00am
Interviews – Tuesday 22nd October 2024.
CV & Cover letter accepted
Applications received after the closing date & time, will not be considered.
Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.
Job Summery:
We understand the power data has to accelerate research and maximise impact and we are determined to be truly evidence based in everything we do.
We are building a loyal and engaged community whose support will help us to fight brain tumours on all fronts; through research, support and campaigning, to save lives and improve quality of life — and this is where you come in. We need you, a talented marketing insight specialist to help us develop and Mardeliver our strategy.
- Location: Hybrid role, 2-3 days a week in the office (based in Fleet, Hampshire)
- Working hours: 37.5 hours per week, with some out of hours working when required.
- Annual Salary: up to £32,960 (dependent on experience)
Who we're looking for:
We are seeking a unique blend of marketer, fundraiser, and data analyst, equipped with the unique ability to analyse and interpret data to drive and evolve campaigns, as well as aid in developing new products. Your natural curiosity will lead you to explore and interrogate all available data points, both online and offline. You'll excel in clearly communicating complex data findings to non-technical colleagues at all levels.
Apply your skills to drive meaningful change and optimise our fundraising and customer experience efforts.
Key accountabilities:
- Campaign Analysis: Collaborate with the Head of Customer Experience (CX) to manage and interpret campaign analysis, providing actionable insights to stakeholders
- Data Visualisation: Create dashboards and visual tools for fundraisers to track and optimise campaigns
- Team Collaboration: Work with the CX team to report on testing strategies and segmentations
- Insight Dissemination: Ensure internal stakeholders understand and utilise insights.
- Market Research: Plan and implement market research to support fundraising and CX strategies
- Compliance: Ensure all campaigns comply with Data Protection and fundraising best practices.
You'll be a great fit if:
We encourage you to apply even if you do not meet all of the below criteria.
Experience:
- Proven experience in designing and implementing both qualitative and quantitative insight projects
- Ability to clearly and positively communicate technical issues at all levels
- Experience in working with personas and data segmentations for campaign optimisation
- Skilled in manipulating and interpreting large data sets to meet client requirements
- Utilising insights to inform product development and campaign strategies
- Strong project management skills
- Familiarity with SalesForce and/or SalesForce Marketing Cloud
- Understanding of database structures and implementation
- Experience working with a charity is a plus
Knowledge, Skills & Abilities:
- Expertise in direct marketing practices
- Advanced Microsoft Excel skills
- Proficient with BI visualisation tools (e.g., Microsoft Power BI)
- Experience with digital automation and customer experience software (e.g., SalesForce Marketing Cloud, Pardot)
- Familiarity with analytical and database tools
- Hands-on experience with content management systems
- Advanced use of ESPs like Marketing Cloud or DotDigital
- Proficiency with market research tools (e.g., Alchemer, SurveyMonkey)
- Strong analytical skills and ability to interpret complex data
- Excellent communication and attention to detail
- Effective project management and organisational skills under tight deadlines
Our amazing benefits:
· 25 days annual leave (pro-rated for those who are part-time)
· Occupational Sick Pay
· Hybrid working
· Flexible working
· Wellbeing support including professional counselling
· A personalised on-boarding programme
· Perkbox – our team discount portal
· Health care vouchers
*Some of these benefits are non-contractual and are subject to change
Diversity and inclusion:
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.
You can find more about what we're doing to become a diverse organisation here.
Eligibility to work:
Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.
We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please get in touch.
Advert close date: 20th September 2024
First interview: will be via a Teams video call
Second interview: held in person at our office in Fleet
The post holder will also;
- Contribute to achieving the objectives of The Brain Tumour Charity
- Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
- Undertake any additional and ad hoc tasks as required
- Participate in team meetings and other meetings as required
- Monitor and evaluate activities and provide written reports
- Represent The Charity at external events in a professional manner
- Work within an equal opportunities framework
- Adhere to all The Charity’s policies, procedures and working
- Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.
We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is an important strategic role within our organisation. You will lead and manage the delivery of our Village Agent Programme which helps vulnerable people within Somerset, improving health and wellbeing, and supporting communities to thrive together.
You will work with the Head of Programmes and other members of the Senior Leadership Team to ensure that the programme delivers our strategic goals and that we are collaborating effectively within the Health & Wellbeing system of Somerset, and the VCFSE sector as a whole.
You will be a key member of the Programmes Team, and will work with colleagues to ensure that all of our community development work is well integrated; and we are making the most of opportunities, internal and external that will help to improve quality of life for individuals and communities in Somerset.
What you'll be doing
Thrive together
- Be accountable for the delivery of high-quality Village Agent Services in Somerset, promoting a learning culture, and driving growth through role modelling.
- Lead all managers and operational employees within the Village Agent Programme to deliver our strategic goals.
- To coach and lead the Agent Locality Managers to enhance overall performance and continuous professional and personal development.
- Demonstrate active leadership skills and support your team to resolve challenges and respond to opportunities.
- Utilise high levels of emotional intelligence and strong communication skills internally and externally to ensure the delivery of a high-quality service.
Enable Change
- Ensure that the impact of the Village Agent services is demonstrated and articulated to internal and external audiences, including contributions to fundraising and advocacy campaigns and materials and representing the service to external audiences.
- Look for opportunities to innovate and work with internal and external colleagues to develop new programmes of work to meet community need; implementing and evaluating pilot projects and, if successful, embedding them within the central service.
- Analyse performance data to evaluate service design, developing new or improved processes and procedures to ensure we are effective, efficient and focused on client outcomes.
- Be responsible for leading service development annually, responding to evidence of need and seeking to implement community solutions; whilst identifying and mitigating risk.
- Drive community development through the Village Agent service, supporting the team to identify gaps and implement sustainable community solutions.
- Take responsibility for collating quarterly, annual and ad hoc reports internally for the Senior Leadership Team and Trustees and externally for funders as required.
- Act as the Safeguarding Lead Officer for Client Services, and work closely with the CCS Safeguarding Lead.
- Contribute to the development of quality assurance systems.
- Assist in managing the organisation’s day-to-day operations and its resources in accordance with CCS policies and procedures, ensuring compliance with legal requirements and good practice in all aspects of the charity’s work.
- Keep abreast of national, regional, and local policy that impacts on our work to bring a wider perspective, and ensure our work is well informed.
Build Connections
- Build and maintain positive working relationships with our collaborators, including commissioners, public sector officers and senior operational managers across a range of sectors and organisations.
- Show generous leadership and actively promote CCS values at all times.
- Attend relevant partnership and operational meetings for Village Agent services.
- When appropriate, represent CCS externally at events and meetings locally, regionally and nationally.
The client requests no contact from agencies or media sales.
Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.
Job Summery:
The Research Grants Officer’s role is to support the Research team to ensure that The Charity effectively delivers our Research Strategy: Accelerating a Cure and our grant programme.
You will assist with all aspects of pre and post award grant management, and help further the delivery of our Research Strategy.
��Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.
⏰Working hours: This role is 37.5 hours per week, with some out of hours working.
��Annual salary: £31,200 (dependent on level)
Who we're looking for:
With an enthusiasm and passion for the work of The Brain Tumour Charity you will have a strong understanding of medical research and its funding. You will be highly organised, with excellent communication skills (written, verbal and interpersonal), a keen eye for details and enjoy working in a fast-paced environment. We also welcome applications from brain tumour relevant researchers, looking for a new direction.
Key accountabilities:
- Work with and assist the Research Team in the implementation of The Charity’s strategic goals and research strategy.
- Undertake research related projects as requested by the Chief Scientific Officer to further the aims of The Charity to transform the research landscape to support people in living longer, better lives following a brain tumour diagnosis.
- Assist with the continued development and maintenance of our research management database as an ongoing resource for future grant rounds, as well as for regular reporting and financial management of current grants.
- Support the administration of The Charity’s grant application, monitoring and review processes, including liaising with researchers and assessment panels.
- Support the peer reviewing of submitted proposals by identifying keywords in applications and expert reviewers for those areas, and ensuring reviews and scores are completed within strict deadlines.
- Organise and attend panel meetings including liaising with attendees and venues, preparing and distributing panel packs, and taking minutes and producing summaries where necessary.
- Monitor the progress of current grants through review of annual reports as well as regular engagement with The Charity’s funded researchers outside of reporting timelines.
- Financial monitoring of awarded grants and maintain accurate records of expenditure.
- Maintain accurate electronic records to track grant applications and awarded grants.
- Respond to enquiries about The Charity’s funded research, research strategy and calls for applications from researchers, the general public and colleagues within The Charity.
- Assist in ensuring the scientific accuracy of internal and external communications around the research programme, for example in feedback letters, mail outs, newsletters, website content and press releases.
You'll be a great fit if:
We encourage you to apply to the role even if you do not meet all of the criteria.
Experience:
-
- A degree in life sciences/ medical discipline
- Proven experience of working with databases and spreadsheets
- Experience using Microsoft Office applications
Knowledge, Skills & Abilities:
-
- Awareness of grant making processes
- Awareness of the charity sector
- Excellent eye for detail and ability to work accurately with minimal supervision
- Excellent time management skills, being able to deliver to strict deadlines
- Achievement orientated
- Excellent verbal and written communication skills
- Capable of using own initiative to ensure best practice for the department
- To work effectively within a team and work well with a variety of people
- To work with energy and enthusiasm
*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time
You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.
Our amazing benefits:
· 25 days annual leave (pro-rated for those who are part-time)
· Occupational Sick Pay
· Hybrid working
· Flexible working
· Wellbeing support including professional counselling
· A personalised on-boarding programme
· Perkbox – our team discount portal
· Health care vouchers
*Some of these benefits are non-contractual and are subject to change
Diversity and inclusion:
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.
You can find more about what we're doing to become a diverse organisation here.
Eligibility to work:
Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.
We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please get in touch.
Advert close date: 30th September 2024
First interview: will be via a Teams video call
Second interview: held in person at our office in Fleet
The post holder will also;
- Contribute to achieving the objectives of The Brain Tumour Charity
- Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
- Undertake any additional and ad hoc tasks as required
- Participate in team meetings and other meetings as required
- Monitor and evaluate activities and provide written reports
- Represent The Charity at external events in a professional manner
- Work within an equal opportunities framework
- Adhere to all The Charity’s policies, procedures and working
- Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.
We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.
The client requests no contact from agencies or media sales.